Jul <var data-var='date'>16</var>, <var data-var='time'>11:30</var> UTC Resolved - The issue affecting Website and Dashboard has been resolved as of 11:30 UTC. Users should no longer experience the issue. Our team is continuing to monitor performance to ensure stability. We apologize for any disruption this issue may have caused and appreciate your understanding. Thank you for your patience, and please reach out to support if you notice anything unusual. Jul <var data-var='date'>16</var>, <var data-var='time'>11:11</var> UTC Update - Our team is working to implement a permanent solution. Some users may still experience connectivity issues during this time. We will continue to share updates as we make progress toward full resolution. Jul <var data-var='date'>16</var>, <var data-var='time'>08:52</var> UTC Identified - Our team has identified the cause of the issue impacting Website and Dashboard and is actively working to implement a permanent solution. Some users may still experience connectivity issues during this time. We will continue to share updates as we make progress toward full resolution. Thank you for your continued patience. Jul <var data-var='date'>16</var>, <var data-var='time'>08:42</var> UTC Investigating - We are currently investigating an issue affecting Website and Dashboard. Users may experience an increased number of errors. Our team is working to identify the root cause, and we will provide an update as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.

Website and Dashboard outage

Dec <var data-var='date'>19</var>, <var data-var='time'>17:31</var> UTC Resolved - Although Cloudflare's issues persist and the files they distribute take longer to download via `from_url` than others, our systems remain stable. We are closing the incident but will continue to monitor the situation. Dec <var data-var='date'>19</var>, <var data-var='time'>16:38</var> UTC Monitoring - `from_url` uploads are processing normally. We're continuing to monitor the situation. Dec <var data-var='date'>19</var>, <var data-var='time'>15:37</var> UTC Update - `from_url` uploads are now processing normally. Our team monitors the situation. Dec <var data-var='date'>19</var>, <var data-var='time'>15:23</var> UTC Investigating - We're seeing slow `from_url` uploads processing due to network performance issues at Cloudflare https://www.cloudflarestatus.com/ Since a lot of submitted URLs are hosted by Cloudflare, our `from_url` queue is processing slower than usual.

`from_url` uploads degradation

Dec <var data-var='date'>16</var>, <var data-var='time'>03:32</var> UTC Resolved - The incident is resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>03:06</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>16</var>, <var data-var='time'>01:15</var> UTC Investigating - We experience more DB lateny issues. Investigating, looking for the source of the latency. Dec <var data-var='date'>16</var>, <var data-var='time'>01:11</var> UTC Update - We experience more DB lateny issues. Dec <var data-var='date'>16</var>, <var data-var='time'>00:30</var> UTC Update - The Upload API is still experiencing degradation. You may see longer-than-usual upload processing times, as well as intermittent 5XX responses. We’re actively working to resolve the underlying issue and will continue to share updates. Dec <var data-var='date'>16</var>, <var data-var='time'>00:10</var> UTC Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>15</var>, <var data-var='time'>23:15</var> UTC Update - DB performance is recovered along with REST API and Dashboard. Dec <var data-var='date'>15</var>, <var data-var='time'>22:45</var> UTC Update - Extensive processing of Upload API backlog affects DB and therefore latency of REST API and Dashboard. Dec <var data-var='date'>15</var>, <var data-var='time'>21:59</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. The upload "finish" wait times are still outside of norm. Dec <var data-var='date'>15</var>, <var data-var='time'>20:55</var> UTC Update - Currently there is a very big task queue accrued during initial production issue phase. We've fixed original issue and are working through this queue. All uploaded files should be accounted for eventually. For end users it still looks like uploads are not working. Affected endpoints: - `/from_url/` - `/base/` Dec <var data-var='date'>15</var>, <var data-var='time'>20:29</var> UTC Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>15</var>, <var data-var='time'>19:24</var> UTC Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>15</var>, <var data-var='time'>18:50</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'>15</var>, <var data-var='time'>18:07</var> UTC Update - We're experiencing performance degradation for Upload API. Uploads are finished with significantly higher latency. Dec <var data-var='date'>15</var>, <var data-var='time'>18:05</var> UTC Investigating - We are currently investigating this issue.

Upload API Degradation.

Dec <var data-var='date'>11</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>11</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 5</var>, <var data-var='time'>11:03</var> UTC Scheduled - We will be performing scheduled maintenance on our database on 2025-12-11 at 09:00 UTC. The maintenance window is expected to last approximately 2 hours. No downtime is expected during this time, but some operations may experience temporary delays or reduced performance. We will monitor the process closely and provide updates here as necessary. Thank you for your understanding.

Scheduled Database Maintenance

Oct <var data-var='date'>20</var>, <var data-var='time'>06:30</var> UTC Resolved - On October 20, 2025, between 06:49 UTC and 09:27 UTC, a portion of our URL API service experienced a major disruption. The service responsible for real-time processing and transformation of uncached files was unavailable, resulting in failed requests for those specific operations. The delivery of already-cached files and all other Uploadcare services, including file uploading and management, were unaffected.

URL API Service Disruption

Jul <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 3</var>, <var data-var='time'>13:54</var> UTC Scheduled - We will be performing scheduled maintenance on our Proxy service on 2025-07-08 at 06:00 UTC. The maintenance window is expected to last approximately 1 hour. No downtime is expected during this time, but some operations may experience temporary delays or reduced performance. We will monitor the process closely and provide updates here as necessary. Thank you for your understanding.

Proxy service maintenance

Jul <var data-var='date'> 7</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 3</var>, <var data-var='time'>06:25</var> UTC Scheduled - We will be performing scheduled maintenance on our database on Monday at 06:00 UTC. The maintenance window is expected to last approximately 1 hour. No downtime is expected during this time, but some operations may experience temporary delays or reduced performance. We will monitor the process closely and provide updates here as necessary. Thank you for your understanding.

Jul <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>10:54</var> UTC Scheduled - We will be performing scheduled maintenance on our database on Thursday at 06:00 UTC. The maintenance window is expected to last approximately 1 hour. No downtime is expected during this time, but some operations may experience temporary delays or reduced performance. We will monitor the process closely and provide updates here as necessary. Thank you for your understanding.

Nov <var data-var='date'>26</var>, <var data-var='time'>18:00</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>26</var>, <var data-var='time'>15:16</var> UTC Update - Systems are back to normal Nov <var data-var='date'>26</var>, <var data-var='time'>14:56</var> UTC Investigating - We're experiencing an elevated level of URL API errors and are currently looking into the issue.

Elevated URL API Errors

Nov <var data-var='date'>25</var>, <var data-var='time'>19:45</var> UTC Resolved - Issue has been resolved

Unavailability of uploading from 3rd Party Services

Oct <var data-var='date'>18</var>, <var data-var='time'>15:47</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>18</var>, <var data-var='time'>15:46</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Oct <var data-var='date'>18</var>, <var data-var='time'>15:42</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Oct <var data-var='date'>18</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>12</var>, <var data-var='time'>09:53</var> UTC Scheduled - We will be performing a CDN configuration update to enhance performance. While we do not anticipate any downtime during this maintenance, some customers may experience a brief disruption lasting several minutes. Our team will closely monitor the update to minimize any impact.

CDN maintenance

Sep <var data-var='date'>25</var>, <var data-var='time'>12:19</var> UTC Resolved - This incident has been resolved. We apologize for any inconvenience this may have caused. Sep <var data-var='date'>25</var>, <var data-var='time'>10:07</var> UTC Investigating - We're experiencing a slowdown in our Webhooks service.

Webhook Service Degradation

Jul <var data-var='date'> 8</var>, <var data-var='time'>09:31</var> UTC Resolved - 2024-07-08 09:01:53 UTC REST API and Upload API became unavailable due to system misconfiguration. 2024-07-08 09:33:12 UTC We've identified the source of problems, deployed fixes. Service recovered. We are monitoring the situation.

REST API and Upload API outage

Nov <var data-var='date'>21</var>, <var data-var='time'>12:00</var> UTC Resolved - 2023-11-21 17:40 -/json/ and -/main_colors/ operations returning 400 status

Minor URL API degradation

Oct <var data-var='date'>16</var>, <var data-var='time'>06:45</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>16</var>, <var data-var='time'>06:16</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>16</var>, <var data-var='time'>06:15</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>16</var>, <var data-var='time'>06:00</var> UTC Monitoring - We've observed heightened latency and error rates for uncached requests to our CDN and image processing API from 6:00 to 6:45 UTC. This was primarily due to a surge in server load and a deviation in our capacity scaling mechanism. Currently we still experienced heightened load, while capacity scaling mechanism was fixed.

Oct <var data-var='date'> 2</var>, <var data-var='time'>17:05</var> UTC Resolved - From 14:15 to 16:45 UTC we’ve experienced higher latencies of from_url uploads and with video processing. We’ve identified the source of the problem, eliminated it and are monitoring the situation. These services are fully functional now.

Service degradation

Aug <var data-var='date'> 7</var>, <var data-var='time'>11:33</var> UTC Resolved - We have experienced a service degradation from 05:08 to 05:10 UTC. The source of the problem was identified and we are working on the fix for the future.

Jun <var data-var='date'>22</var>, <var data-var='time'>13:20</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>12:32</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>22</var>, <var data-var='time'>11:41</var> UTC Identified - We’re experiencing higher latencies of from_url uploads. Direct uploads are fully functional. We’ve identified the source of the problem and are working on the fix.

Higher latencies of from_url uploads

Jun <var data-var='date'>19</var>, <var data-var='time'>14:46</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>14:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>19</var>, <var data-var='time'>13:42</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>19</var>, <var data-var='time'>13:37</var> UTC Investigating - We’re experiencing service degradation of uploads from cloud services (e.g. Facebook, Google Drive). We're currently investigating the issue. Direct uploads are fully functional.

Upload degradation from cloud services

May <var data-var='date'>12</var>, <var data-var='time'>14:01</var> UTC Resolved - From 12:29 to 13:31 UTC we’ve experienced higher latencies of from_url uploads. Direct uploads were fully functional. We’ve identified the source of the problem, eliminated it and are monitoring the situation. The service is fully functional now.

Apr <var data-var='date'>17</var>, <var data-var='time'>10:57</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>17</var>, <var data-var='time'>10:41</var> UTC Verifying - The operations are completed and we're monitoring service health. Apr <var data-var='date'>17</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>11</var>, <var data-var='time'>10:46</var> UTC Scheduled - Webhook service is scheduled for maintenance on 2023-04-17 for 1 hour starting at 10:00 UTC. We expect delays of webhook delivery up to 5 minutes. Messages are not expected to be lost. This maintenance will not affect other components.

Webhooks maintenance

Feb <var data-var='date'>17</var>, <var data-var='time'>14:30</var> UTC Resolved - Between 14:30-14:51 UTC customers may have experienced elevated levels of errors.

Elevated CDN 5xx Errors

Jan <var data-var='date'>23</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>23</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>21</var>, <var data-var='time'>09:46</var> UTC Scheduled - This is a planned maintenance window for system upgrades to the Document processing engine. During the window the engine may be unavailable for up to 10 minutes.

Document Processing System Maintenance

Dec <var data-var='date'> 8</var>, <var data-var='time'>09:52</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 7</var>, <var data-var='time'>23:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 7</var>, <var data-var='time'>17:28</var> UTC Identified - We are experiencing elevated error rates for Webhooks service. We have identified root cause and we are actively working towards recovery.

Webhooks operational issue

Nov <var data-var='date'>13</var>, <var data-var='time'>19:15</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>13</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>10</var>, <var data-var='time'>10:21</var> UTC Scheduled - Video processing engine is scheduled for maintenance on November 13th, 2021, from 2:00 PM UTC to 10:00 PM UTC. There is no expected impact on video processing service.

Is Uploadcare down?

Uploadcare status is UP

Lastest published events

Website and Dashboard outage

`from_url` uploads degradation

Upload API Degradation.

Uploadcare Services, Components and Regions

Recent Uploadcare events

Website and Dashboard outage

`from_url` uploads degradation

Upload API Degradation.

Scheduled Database Maintenance

URL API Service Disruption

Proxy service maintenance