Jun <var data-var='date'>30</var>, <var data-var='time'>19:03</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>17:02</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>16:46</var> UTC Identified - We have resolved the issue for all new Cards API requests and are currently investigating previously affected requests. Jun <var data-var='date'>30</var>, <var data-var='time'>16:32</var> UTC Investigating - We are seeing that some card activities (activate, get CVV2, set/change PIN) are failing or not working as expected. We are investigating

Card activities partial outage

Jun <var data-var='date'>30</var>, <var data-var='time'>12:50</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>12:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>12:26</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>30</var>, <var data-var='time'>12:20</var> UTC Investigating - Customers trying to create cards may experience degraded performance

Card creation failures

May <var data-var='date'> 6</var>, <var data-var='time'>23:05</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>23:02</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 6</var>, <var data-var='time'>22:36</var> UTC Investigating - We are experiencing degraded performance in sandbox with intermittent failures, affecting the Dashboard and API response times. Investigation is in progress.

Degraded Sandbox Performance

Feb <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>16</var>, <var data-var='time'>13:31</var> UTC Scheduled - Unit will conduct maintenance on the Production environment on February 1st between 3:00AM-5:00AM EST. This maintenance will include proactive measures to support the performance, security, and stability of our infrastructure. During this maintenance period, brief intervals of unavailability or diminished performance may arise in the Production environment.

Scheduled Production Maintenance

Jan <var data-var='date'>25</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>25</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>16</var>, <var data-var='time'>13:29</var> UTC Scheduled - Unit will conduct maintenance on the Production environment on January 25th between 3:00AM-5:00AM EST. This maintenance will include proactive measures to support the performance, security, and stability of our infrastructure. During this maintenance period, brief intervals of unavailability or diminished performance may arise in the Production environment.

Jan <var data-var='date'>18</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>18</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>16</var>, <var data-var='time'>13:27</var> UTC Scheduled - Unit will conduct maintenance on the Sandbox environment on January 18th between 3:00AM-5:00AM EST. This maintenance will include proactive measures to support the performance, security, and stability of our infrastructure. During this maintenance period, brief intervals of unavailability or diminished performance may arise in the Sandbox environment.

Scheduled Sandbox Maintenance

Jan <var data-var='date'> 7</var>, <var data-var='time'>22:57</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 7</var>, <var data-var='time'>21:36</var> UTC Identified - The issue has been identified and we are working on a fix. Jan <var data-var='date'> 7</var>, <var data-var='time'>21:29</var> UTC Investigating - We are experiencing a partial disruption of service with Visa DPS, affecting card creation and card modification. Transactions are not impacted. We’ll post updates here until a fix is in place.

Visa DPS Disruption of Service

Nov <var data-var='date'>30</var>, <var data-var='time'>08:27</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>30</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>28</var>, <var data-var='time'>22:08</var> UTC Scheduled - Unit will conduct maintenance on the Production environment on November 30th between 3:00AM-5:00AM EST. This maintenance will include proactive measures to support the performance, security, and stability of our infrastructure. During this maintenance period, brief intervals of unavailability or diminished performance may arise in the Production environment.

Nov <var data-var='date'>25</var>, <var data-var='time'>15:44</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>25</var>, <var data-var='time'>15:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>25</var>, <var data-var='time'>15:32</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>25</var>, <var data-var='time'>15:16</var> UTC Investigating - We are currently investigating this issue.

We are experiencing a partial downtime across our services

Nov <var data-var='date'>23</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>23</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>28</var>, <var data-var='time'>22:03</var> UTC Scheduled - Unit will conduct maintenance on the Sandbox environment on November 23rd between 3:00AM-5:00AM EST. This maintenance will include proactive measures to support the performance, security, and stability of our infrastructure. During this maintenance period, brief intervals of unavailability or diminished performance may arise in the Sandbox environment.

Nov <var data-var='date'>19</var>, <var data-var='time'>19:47</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>19</var>, <var data-var='time'>19:32</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>19</var>, <var data-var='time'>17:02</var> UTC Update - We are continuing to investigate this issue. Nov <var data-var='date'>19</var>, <var data-var='time'>16:57</var> UTC Investigating - We are experiencing a partial disruption of service with VGS (Very Good Security). Cardholders may have issues activating cards, changing PIN, and performing other card actions.

VGS Disruption of Service

Nov <var data-var='date'> 4</var>, <var data-var='time'>08:50</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 4</var>, <var data-var='time'>08:38</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 4</var>, <var data-var='time'>08:26</var> UTC Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'> 4</var>, <var data-var='time'>08:21</var> UTC Identified - The issue has been identified and a fix is being implemented.

Payments service experiencing elevated error rates

Oct <var data-var='date'>21</var>, <var data-var='time'>01:44</var> UTC Resolved - Alloy has confirmed that normal operations have been fully restored across all components. System latencies and performance metrics have returned to expected levels and no further API errors are observed. Oct <var data-var='date'>20</var>, <var data-var='time'>21:06</var> UTC Investigating - We are having issues in our onboarding process due to elevated API errors with Alloy, caused by the ongoing AWS outage.

Alloy API errors

Sep <var data-var='date'>15</var>, <var data-var='time'>09:16</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>15</var>, <var data-var='time'>09:03</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>15</var>, <var data-var='time'>09:02</var> UTC Investigating - We are currently investigating this issue.

Payments - issue creating ach and wire payments

Jul <var data-var='date'>17</var>, <var data-var='time'>13:20</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>12:42</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>17</var>, <var data-var='time'>12:33</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>17</var>, <var data-var='time'>12:30</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>17</var>, <var data-var='time'>11:49</var> UTC Investigating - We are currently investigating this issue.

Elevated error rates

Jun <var data-var='date'>12</var>, <var data-var='time'>22:31</var> UTC Resolved - GCP has indicated most products are fully recovered, with some minor residual impact. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Jun <var data-var='date'>12</var>, <var data-var='time'>21:07</var> UTC Monitoring - Google Cloud Platform (GCP) has reported improvements on their end, and we are observing recovery across affected services. We’re seeing successful API requests for check deposits, which are being processed as expected. Our KYC/KYB providers also appear to be operational at this time. We will continue to closely monitor all systems and provider integrations to ensure full stability. A final update will be shared once we confirm that all services are fully restored. Thank you for your continued patience. Jun <var data-var='date'>12</var>, <var data-var='time'>19:20</var> UTC Identified - We are currently experiencing degraded performance for some of our onboarding and Remote Deposit Capture services due to a Google Cloud Platform (GCP) outage. Specifically, several of our third-party providers responsible for checks and KYC are impacted, which may result in delays or partial failures during onboarding flows and check deposit Our team is actively monitoring the situation and will provide updates as we learn more from GCP and our affected providers. Thank you for your patience.

Partial Outage for Remote Deposit Capture and KYC / KYB Services Due to GCP Downtime

May <var data-var='date'>25</var>, <var data-var='time'>10:41</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>25</var>, <var data-var='time'>08:33</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>25</var>, <var data-var='time'>08:32</var> UTC Scheduled - Previous completion message was sent prematurely Unit will conduct maintenance on the Production environment on May 25th between 3:00AM-5:00AM EST. This maintenance will include proactive measures to support the performance, security, and stability of our infrastructure. During this maintenance period, brief intervals of unavailability or diminished performance may arise in the Production environment.

May <var data-var='date'>25</var>, <var data-var='time'>07:59</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>25</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>23</var>, <var data-var='time'>11:34</var> UTC Scheduled - Unit will conduct maintenance on the Production environment on May 25th between 3:00AM-5:00AM EST. This maintenance will include proactive measures to support the performance, security, and stability of our infrastructure. During this maintenance period, brief intervals of unavailability or diminished performance may arise in the Production environment.

May <var data-var='date'> 9</var>, <var data-var='time'>17:17</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 9</var>, <var data-var='time'>17:03</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'> 9</var>, <var data-var='time'>17:01</var> UTC Investigating - Unit is experiencing issues with Visa DPS. Some card authorizations are subject to stand-in processing.

Visa DPS Connectivity Issue

Apr <var data-var='date'>22</var>, <var data-var='time'>10:44</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>10:24</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>10:17</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>22</var>, <var data-var='time'>09:16</var> UTC Investigating - We're experiencing an elevated level of API errors on Sandbox and are currently looking into the issue.

Elevated API Errors on Sandbox

Apr <var data-var='date'> 8</var>, <var data-var='time'>05:43</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>02:39</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 8</var>, <var data-var='time'>02:35</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 8</var>, <var data-var='time'>02:32</var> UTC Monitoring - VeryGoodSecurity has implemented a fix, and we are currently monitoring the results. Apr <var data-var='date'> 8</var>, <var data-var='time'>02:12</var> UTC Identified - This would affect card creation and revealing sensitive card information to end customers.

Vendor VeryGoodSecurity is experiencing a partial service disruption

Mar <var data-var='date'>23</var>, <var data-var='time'>09:02</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>23</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>10</var>, <var data-var='time'>17:35</var> UTC Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> UTC Scheduled - Unit will conduct maintenance on the Production environment on March 23rd between 3:00AM-5:00AM EST. This maintenance will include proactive measures to support the performance, security, and stability of our infrastructure. During this maintenance period, brief intervals of unavailability or diminished performance may arise in the Production environment.

Mar <var data-var='date'>16</var>, <var data-var='time'>08:31</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>16</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>28</var>, <var data-var='time'>14:29</var> UTC Scheduled - Unit will conduct maintenance on the Sandbox environment on March 16th between 3:00AM-5:00AM EST. This maintenance will include proactive measures to support the performance, security, and stability of our infrastructure. During this maintenance period, brief intervals of unavailability or diminished performance may arise in the Sandbox environment.

Mar <var data-var='date'>16</var>, <var data-var='time'>08:17</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>07:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>16</var>, <var data-var='time'>07:51</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>16</var>, <var data-var='time'>07:20</var> UTC Investigating - We are experiencing downtime across the system. The team is investigating

API Downtime

Mar <var data-var='date'>11</var>, <var data-var='time'>15:04</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>14:55</var> UTC Monitoring - Our vendor implemented a fix. We are monitoring the results. Mar <var data-var='date'>11</var>, <var data-var='time'>14:44</var> UTC Identified - We are currently working with our vendor to resolve the issue.

Is Unit down?

Unit status is UP

Lastest published events

Card activities partial outage

Card creation failures

Degraded Sandbox Performance

Unit Services, Components and Regions

Recent Unit events

Card activities partial outage

Card creation failures

Degraded Sandbox Performance

Scheduled Production Maintenance

Scheduled Production Maintenance

Scheduled Sandbox Maintenance