THIS IS A SCHEDULED EVENT Oct <var data-var='date'>8</var>, <var data-var='time'>23:00</var> AEDT &nbsp;-&nbsp; Oct <var data-var='date'>9</var>, <var data-var='time'>04:00</var> AEDT Oct <var data-var='date'> 6</var>, <var data-var='time'>14:35</var> AEDT Scheduled - Our app and Online Banking will be unavailable on 08 Oct 2026 from 11:00pm to 09 Oct 2026 4:00am (Sydney time). You can still use your debit card or digital wallet, and withdraw cash as usual.

Planned maintenance

Oct <var data-var='date'> 1</var>, <var data-var='time'>12:34</var> AEST Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>10:02</var> AEST Monitoring - The app and Online Banking are back up and running. A fix has been implemented and we are monitoring closely. Oct <var data-var='date'> 1</var>, <var data-var='time'>09:27</var> AEST Update - We are continuing to investigate this issue. Oct <var data-var='date'> 1</var>, <var data-var='time'>09:26</var> AEST Investigating - Our app and Online Banking are not available. We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed. You can still use your debit card and digital wallet as normal.

Our app and Online Banking are now available.

Sep <var data-var='date'>28</var>, <var data-var='time'>02:05</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>11:32</var> AEST Scheduled - Our app and Online Banking will be unavailable on 27th Sep 2026 from 10:00 pm to 28th Sep 2026 5:00 am (Sydney time). You can still use your debit card or digital wallet, and withdraw cash as usual.

Planned Maintenance

Sep <var data-var='date'>13</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>13</var>, <var data-var='time'>01:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>11:31</var> AEST Scheduled - Our app and Online Banking will be unavailable on 13th Sep 2026 from 1:00 am to 6:00 am (Sydney time). You can still use your debit card or digital wallet, and withdraw cash as usual.

Aug <var data-var='date'> 5</var>, <var data-var='time'>03:00</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 4</var>, <var data-var='time'>11:32</var> AEST Scheduled - Our app and Online Banking will be unavailable on Wednesday 5th August 2026 from 2:00am to 3:00am (Sydney time). You can still use your debit card or digital wallet, and withdraw cash as usual.

Jun <var data-var='date'>19</var>, <var data-var='time'>14:00</var> AEST Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>13:44</var> AEST Update - We are continuing to investigate this issue. Jun <var data-var='date'>19</var>, <var data-var='time'>13:43</var> AEST Investigating - We’re currently experiencing technical issues with some of our systems, which may affect your ability to connect with one of our advisors right now. We’re working hard to fix this and appreciate your understanding.

Call Centre - Degraded performance

Jun <var data-var='date'>14</var>, <var data-var='time'>05:46</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>14</var>, <var data-var='time'>01:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>11:32</var> AEST Scheduled - Our app and Online Banking will be unavailable on Sunday 14th June 2026 from 1:00am to 6:00am (Sydney time). You can still use your debit card or digital wallet, and withdraw cash as usual.

Apr <var data-var='date'>19</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>19</var>, <var data-var='time'>00:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>17</var>, <var data-var='time'>12:54</var> AEST Scheduled - Between 12:30AM and 6:00AM on 19 April, your transaction history may not update. You can still use your app, online banking, Visa debit card, and digital wallet as usual.

Mar <var data-var='date'>22</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>22</var>, <var data-var='time'>01:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>20</var>, <var data-var='time'>10:50</var> AEDT Scheduled - Our app and Online Banking will be unavailable on 22nd March 2026 from 1:00 am to 6:00 am (Sydney time). You can still use your debit card or digital wallet and withdraw cash as usual.

Jan <var data-var='date'>11</var>, <var data-var='time'>04:00</var> AEDT Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>11</var>, <var data-var='time'>00:30</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 9</var>, <var data-var='time'>12:37</var> AEDT Scheduled - Between 12:30AM and 4:00AM on 11 Jan, your transaction history won’t update. You can still use your app, online banking, Visa debit card, and digital wallet as usual.

Dec <var data-var='date'>14</var>, <var data-var='time'>03:00</var> AEDT Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>13</var>, <var data-var='time'>23:30</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>12</var>, <var data-var='time'>14:10</var> AEDT Scheduled - Between 13 Dec, 11:30PM and 14 Dec, 3:00AM, your transaction history won’t update. You can still use your app, online banking, Visa debit card, and digital wallet as usual.

Nov <var data-var='date'>23</var>, <var data-var='time'>04:23</var> AEDT Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>23</var>, <var data-var='time'>01:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>21</var>, <var data-var='time'>13:30</var> AEDT Scheduled - Our app and Online Banking will be unavailable on 23rd Nov 2025 from 1:00 am to 6:00 am (Sydney time). You can still use your debit card or digital wallet and withdraw cash as usual.

Sep <var data-var='date'>29</var>, <var data-var='time'>05:00</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>08:01</var> AEST Scheduled - Our app and Online Banking will be unavailable between the 28th Sept 2025 10:00pm to the 29th Sept 2025 5:00am (Sydney time) as we perform some planned maintenance. You can still use your debit card or digital wallet, and withdraw cash as usual.

Sep <var data-var='date'>21</var>, <var data-var='time'>04:00</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>21</var>, <var data-var='time'>01:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>19</var>, <var data-var='time'>13:48</var> AEST Scheduled - Our app and Online Banking will be unavailable on 21st Sep 2025 from 1:00 am to 6:00 am (Sydney time). You can still use your debit card or digital wallet and withdraw cash as usual.

Sep <var data-var='date'>14</var>, <var data-var='time'>11:35</var> AEST Resolved - This incident has been resolved. Sep <var data-var='date'>14</var>, <var data-var='time'>11:15</var> AEST Investigating - Payments made from ubank using PayID and Osko are unavailable right now. We are working to resolve the issue and will update this page the second it's fixed. All other payment methods, including transfers between your accounts, BPAY, card purchases and ATM withdrawals remain available.

Some payment methods are currently unavailable

Sep <var data-var='date'> 1</var>, <var data-var='time'>15:07</var> AEST Resolved - This issue has now been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>14:26</var> AEST Update - We are continuing to investigate this issue. Sep <var data-var='date'> 1</var>, <var data-var='time'>13:16</var> AEST Investigating - Our app and online banking is currently unavailable right now. We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed. You can still use your debit card and digital wallet as normal.

Our uBank app and Online Banking are not available

Aug <var data-var='date'>31</var>, <var data-var='time'>03:30</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>31</var>, <var data-var='time'>00:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>29</var>, <var data-var='time'>09:00</var> AEST Scheduled - On Sunday, 31 August between 12:30am - 3:30am (Syd time), we’ll be performing maintenance. Some card payments may decline, and fast payments may process slower.

Jul <var data-var='date'>10</var>, <var data-var='time'>21:57</var> AEST Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>21:55</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>10</var>, <var data-var='time'>21:54</var> AEST Update - WE’RE BACK! Customers can now use their ubank app and online banking. Our team will continue to monitor closely. Again, we’re sorry for any inconvenience caused. Jul <var data-var='date'>10</var>, <var data-var='time'>19:52</var> AEST Update - Upon further investigation, we have confirmed that card payments (both physical and digital) are not impacted. Our technical team continues to investigate the issue with uBank app and Online Banking. Jul <var data-var='date'>10</var>, <var data-var='time'>18:52</var> AEST Update - We are continuing to investigate this issue. Jul <var data-var='date'>10</var>, <var data-var='time'>18:51</var> AEST Investigating - We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed.

Jun <var data-var='date'>25</var>, <var data-var='time'>04:15</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>01:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>15:17</var> AEST Scheduled - We're updating some systems used in our sign up process from 1:30am to 7:00am on Wednesday 25th June (Sydney time). If you’re looking to join ubank, you’ll be able to sign up once we’re back up and running.

New sign-ups temporarily unavailable

Jun <var data-var='date'>22</var>, <var data-var='time'>05:17</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>22</var>, <var data-var='time'>01:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>20</var>, <var data-var='time'>15:02</var> AEST Scheduled - Our app and Online Banking will be unavailable on Sunday 22nd June from 1:00am to 6:00am (Sydney time). You can still use your debit card or digital wallet, and withdraw cash as usual.

Mar <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 9</var>, <var data-var='time'>01:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 7</var>, <var data-var='time'>10:36</var> AEDT Scheduled - Our app and online banking will be temporarily unavailable on Sunday 9th March from 1am to 6am (Sydney time) while we undertake some planned maintenance activities. During this time, customers can still make payments using their debit card or digital wallet, and withdraw cash from ATMs. If you’re looking to join ubank, you’ll be able to sign up once we’re back up and running. We apologise for any inconvenience this may cause and appreciate your support.

Planned maintenance to our app

Jan <var data-var='date'>24</var>, <var data-var='time'>07:02</var> AEDT Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>19:11</var> AEDT Investigating - We're experiencing an issue with card display in the app and are working hard to fix it ASAP. Please know, you can still use your digital and physical card as normal.

Card Management Unavailable

Dec <var data-var='date'> 8</var>, <var data-var='time'>01:30</var> AEDT Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 7</var>, <var data-var='time'>15:37</var> AEDT Scheduled - Our app and online banking will be temporarily unavailable on Sunday 8th December from 1am to 2am (Sydney time) while we undertake some planned maintenance activities. During this time, customers can still make payments using their debit card or digital wallet, and withdraw cash from ATMs. If you’re looking to join ubank, you’ll be able to sign up once we’re back up and running. We apologise for any inconvenience this may cause and appreciate your support.

Nov <var data-var='date'>17</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>17</var>, <var data-var='time'>01:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>14</var>, <var data-var='time'>17:46</var> AEDT Scheduled - Our app and online banking will be temporarily unavailable on Sunday 17th November from 1am to 6am (Sydney time) while we undertake some planned maintenance activities. During this time, customers can still make payments using their debit card or digital wallet, and withdraw cash from ATMs. If you’re looking to join ubank, you’ll be able to sign up once we’re back up and running. We apologise for any inconvenience this may cause and appreciate your support.

Sep <var data-var='date'>25</var>, <var data-var='time'>01:30</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>22:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>14:22</var> AEST Scheduled - We're updating some systems used in our sign up process from 10:30pm Tuesday 24th September to 1:30am Wednesday 25th September (Sydney time). If you’re looking to join ubank, you’ll be able to sign up once we’re back up and running.

Is ubank down?

ubank status is UP

Lastest published events

Our app and Online Banking are now available.

Planned Maintenance

Planned Maintenance

ubank Services, Components and Regions

Recent ubank events

Planned maintenance

Our app and Online Banking are now available.

Planned Maintenance

Planned Maintenance

Planned Maintenance

Call Centre - Degraded performance