Aug <var data-var='date'> 7</var>, <var data-var='time'>20:37</var> CEST Resolved - We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. If you're still experiencing an issue accessing your Typeform account or viewing a published form, please reach out to support at https://www.typeform.com/help/contact/ Thanks for your understanding & sorry for any inconvenience this has caused. Aug <var data-var='date'> 7</var>, <var data-var='time'>16:43</var> CEST Monitoring - We have implemented a fix for the issue affecting Admin access and form loading. Services have returned to normal, and customers should now be able to access the Admin and load forms as expected. We will continue monitoring the situation closely to ensure that the issue remains fully resolved. We will provide a further update once monitoring is complete. Aug <var data-var='date'> 7</var>, <var data-var='time'>15:59</var> CEST Update - We are working with the highest priority to resolve the errors affecting Admin access and form loading. Some customers may be unable to access the Admin panel, and published forms may fail to load or display errors. Next update in ~30 minutes or as soon as it's available. Aug <var data-var='date'> 7</var>, <var data-var='time'>15:37</var> CEST Identified - We have identified a brief traffic interruption impacting our platform. Users trying to access their account may be impacted. We are working on a resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 970654 | INC-169

Typeform Platform - Unavailable

Aug <var data-var='date'> 7</var>, <var data-var='time'>14:12</var> CEST Resolved - We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused. Aug <var data-var='date'> 7</var>, <var data-var='time'>13:21</var> CEST Investigating - We have identified a brief traffic interruption impacting our platform. Users trying to access their account may be impacted. We are working on a resolution with high priority. Next update in ~30 minutes or as soon as it's available. INC-169

Aug <var data-var='date'> 7</var>, <var data-var='time'>11:22</var> CEST Resolved - We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused. Aug <var data-var='date'> 7</var>, <var data-var='time'>10:44</var> CEST Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'> 7</var>, <var data-var='time'>10:43</var> CEST Identified - We have identified a brief traffic interruption impacting our platform. Users trying to access their account may be impacted. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. INC-169

Jul <var data-var='date'>15</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>10:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>10</var>, <var data-var='time'>11:45</var> CEST Scheduled - On Tuesday 14.07 at 10:30 CET, we'll be performing a scheduled maintenance to upgrade Responses database. During the change window, we don't expect users to be affected. The upgrade may continue running in the background for multiple hours. However, if you notice any errors, latency, or any impact regarding the Responses tab or Responses API after the maintenance window, please reach out to us at https://www.typeform.com/help/contact/. We'll also be closely monitoring our systems and will share further updates here if needed.

Scheduled maintenance - Responses

Mar <var data-var='date'>25</var>, <var data-var='time'>11:57</var> CET Resolved - We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused. Mar <var data-var='date'>25</var>, <var data-var='time'>11:42</var> CET Identified - We’ve identified an issue affecting our builder: question blocks are currently not displaying their corresponding answer fields. This only impacts the builder — live forms are still showing answer fields correctly. Next update in ~30 minutes or as soon as it's available. REF: ZD 936013 | INC-139

Typeform Builder - Question blocks don't show answer fields

Jan <var data-var='date'>20</var>, <var data-var='time'>16:07</var> CET Resolved - We are glad to inform you that the fix has been implemented and the incident resolved. The incident occurred today between 2:46 PM and 3:44 PM GMT+1. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused. Jan <var data-var='date'>20</var>, <var data-var='time'>15:57</var> CET Identified - We have identified errors impacting the Typeform builder. Users creating or editing typeforms may be impacted. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 922309

Typeform Builder - Can't create or edit typeforms

Jan <var data-var='date'>13</var>, <var data-var='time'>08:30</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>13</var>, <var data-var='time'>06:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 8</var>, <var data-var='time'>11:00</var> CET Scheduled - On Tuesday, 13 January, at 06:00 CET, we’ll be performing scheduled maintenance to improve our Subscriptions service. The maintenance will last approximately 2 hours and 30 minutes. During the change window, the following services will be affected, and users may experience errors with the following actions/views: * Creating/upgrading subscriptions * Editing payment information * Some delays in the data shown in the plan & billing section However, viewing subscription, invoices, and payment information should remain unaffected. If you encounter errors, latency, or any impact related to the Subscriptions service, after the change window, please reach out to us at https://www.typeform.com/help/contact/. We'll be closely monitoring our systems and will provide updates here if necessary.

Scheduled maintenance - Subscriptions

Nov <var data-var='date'>14</var>, <var data-var='time'>17:09</var> CET Resolved - We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused. Nov <var data-var='date'>14</var>, <var data-var='time'>16:57</var> CET Identified - An error has been identified that impacts form submissions. U.S. respondents may experience an error message when attempting to complete and submit a form. We are working on a resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 909985 | INC-121

Typeform Renderer -  Intermitent submission errors

Oct <var data-var='date'>20</var>, <var data-var='time'>12:01</var> CEST Resolved - At 09:00 CET, our service experienced an unexpected outage due to an issue with AWS. We understand how much you rely on our service, and we sincerely apologize for any disruption this may have caused. Our team actively worked with AWS to investigate the root cause and ensure that measures were put in place to prevent similar issues in the future. The core issue was fixed by 10:35 AM UTC on October 20th, with most services recovering shortly after. Some residual impacts took a few more hours to resolve completely, and the final remaining issue, where the summary page was not updating with new responses, was fully resolved as of October 23rd, around 12:30 PM UTC. Thank you for your patience during the incident. Your continued support means a lot to us, and we remain committed to providing you with a reliable service. REF: ZD 902803 | INC-119

Typeform Platform - Unavailable for all users

Sep <var data-var='date'>18</var>, <var data-var='time'>15:12</var> CEST Resolved - We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused. Sep <var data-var='date'>18</var>, <var data-var='time'>14:38</var> CEST Identified - We have identified errors impacting our builder. Users are unable to set up questions settings. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 895783 | INC-116

Typeform Builder - Degraded - Users are unable to set up questions settings

Sep <var data-var='date'>10</var>, <var data-var='time'>14:09</var> CEST Resolved - We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused. Sep <var data-var='date'>10</var>, <var data-var='time'>13:51</var> CEST Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>10</var>, <var data-var='time'>13:49</var> CEST Identified - We have identified intermittent issues impacting our rendered forms. Users accessing a live typeform may be impacted. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 893922 | INC-115

Typeform Renderer - Degraded - Intermittent Upstream Error

Sep <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>26</var>, <var data-var='time'>20:35</var> CEST Scheduled - On September 2nd at 06:00 CEST, we'll be performing a scheduled maintenance to improve the integration database for our Google Sheets and Airtable integrations, which will last about two hours. During the maintenance window, integration users may be affected, as they won’t be able to add or edit these integrations in their forms. Submissions will pause briefly, and users may experience delays until the update is complete. We will be closely monitoring our systems and will share further updates here when the change starts. Should you have any questions, please feel free to reach out at https://www.typeform.com/help/contact/

Scheduled Maintenance - Integration Database

Jul <var data-var='date'>28</var>, <var data-var='time'>11:17</var> CEST Resolved - We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused. Jul <var data-var='date'>28</var>, <var data-var='time'>10:55</var> CEST Identified - We have identified an issue impacting our builder. Users editing their form may be impacted. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD-883763 | INC-110

Typeform Builder- Can't edit forms

Jul <var data-var='date'>17</var>, <var data-var='time'>18:15</var> CEST Resolved - We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused. Jul <var data-var='date'>17</var>, <var data-var='time'>17:55</var> CEST Identified - We have identified intermittent issues impacting our rendered forms. Users accessing a live typeform may be impacted. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 881400 | INC-109

Jun <var data-var='date'>12</var>, <var data-var='time'>10:20</var> CEST Resolved - We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused. Jun <var data-var='date'>12</var>, <var data-var='time'>10:14</var> CEST Identified - We have identified an interruption impacting Admin. Users logging in to Typeform may be impacted. We are working on a resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 871634 | INC-106

Typeform Admin - Unavailable - Users are Unable to Log in to Typeform

Jun <var data-var='date'> 3</var>, <var data-var='time'>20:22</var> CEST Resolved - We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused. Jun <var data-var='date'> 3</var>, <var data-var='time'>19:15</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 3</var>, <var data-var='time'>18:33</var> CEST Update - We are working on resolving a traffic interruption impacting our public pages, including typeform.com, with high priority. This does not affect the submissions of forms. Users can access their account using https://admin.typeform.com/ We are sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available. Jun <var data-var='date'> 3</var>, <var data-var='time'>17:58</var> CEST Identified - We have identified a traffic interruption impacting our public pages. Users trying to access Typeform.com and other public pages might see an error message. We are working on resolution with high priority. Users can access their forms via https://admin.typeform.com/ And respondents submitting forms are not affected. Next update in ~30 minutes or as soon as it's available.

Typeform.com - unavailable.

May <var data-var='date'>30</var>, <var data-var='time'>18:22</var> CEST Resolved - We are glad to inform you that the incident is resolved. Thanks for your understanding & sorry for any inconvenience this has caused. REF: ZD 868409 | INC-104 May <var data-var='date'>30</var>, <var data-var='time'>17:52</var> CEST Monitoring - We are glad to inform you that the fix has been implemented and the incident is resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused. REF: ZD 868409 | TYP-25860 May <var data-var='date'>30</var>, <var data-var='time'>17:34</var> CEST Identified - We have identified issues impacting our renderer. Users attempting to view forms may be impacted. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 868409 | TYP-25860

Typeform Renderer - Loading forms delay

May <var data-var='date'> 2</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 2</var>, <var data-var='time'>13:55</var> CEST Update - We’re currently progressing according to plan, albeit at a slower pace than anticipated. In light of this, we’ve decided to extend the maintenance window. May <var data-var='date'> 2</var>, <var data-var='time'>13:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 2</var>, <var data-var='time'>12:32</var> CEST Scheduled - On Friday 02.05 at 13:00 CET, we'll be performing a scheduled maintenance to improve our Responses services which will last about 1 hour. During the change window, we don't expect users to be affected but you may temporarily and intermittently see a blank page in the response tab. Should you see some errors, latency or impact of any kind regarding the response tab after the change window, feel free to reach out to us at https://www.typeform.com/help/contact/ We will also be closely monitoring our systems and share further updates here if/when needed.

Apr <var data-var='date'>21</var>, <var data-var='time'>12:59</var> CEST Resolved - We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused. Apr <var data-var='date'>21</var>, <var data-var='time'>12:30</var> CEST Identified - We have identified errors impacting our OAuth/Login services. Users trying to log in using Microsoft Social Login are impacted. Login with email/password, SSO or Google Social Login is not impacted. We are working on a resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 857049 | INC-95

Typeform OAuth Service degraded - Login with Microsoft Social login

Apr <var data-var='date'>14</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>14</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>18:51</var> CEST Scheduled - On Monday 14th April at 09:00 CET, we'll be performing a scheduled maintenance to improve our Responses services which will last about 1 hour. During the change window, we don't expect users to be affected. However, should you see any errors, latency, or impact of any kind regarding the summary page, results reports or files uploads and downloads, feel free to reach out to us at https://www.typeform.com/help/contact/ We will also be closely monitoring our systems and share further updates here when the change starts and if/when needed.

Apr <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>19:19</var> CEST Scheduled - On Monday Apr 7th at 8am CET, we'll be performing a scheduled maintenance to improve our form rendering services which will last about 60 minutes. During the change window, we don't expect any service to be unavailable. However, if you see some errors, latency or impact of any kind regarding builder services, after the change window, feel free to reach out to us at https://www.typeform.com/help/contact/ We will also be closely monitoring our systems and share further updates here if/when needed.

Scheduled maintenance - Respondent Experience

Feb <var data-var='date'>28</var>, <var data-var='time'>17:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>24</var>, <var data-var='time'>11:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>15:16</var> CET Scheduled - Between Monday the 24th and Thursday the 27th February we’ll be performing a scheduled maintenance to signup-flow. During the change window, users could experience some latency on signup page https://www.typeform.com/signup/. Should you, after the change window, see any errors, latency or impact of any kind regarding https://www.typeform.com/signup/, feel free to reach out to our Support Team on https://www.typeform.com/help/contact/ We will also be closely monitoring our systems and share further updates here if/when needed.

Scheduled maintenance - Typeform Signup

Feb <var data-var='date'>20</var>, <var data-var='time'>10:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>20</var>, <var data-var='time'>06:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>10:00</var> CET Scheduled - On Thursday Feb 20th at 6am CET, we'll be performing a scheduled maintenance to improve our builder services which will last about 120 minutes. During the change window, we expect some parts of the builder platform to be affected, particularly those related to Multi-Question Pages. If you see some errors, latency or impact of any kind regarding builder services, after the change window, feel free to reach out to us at https://www.typeform.com/help/contact/ We will also be closely monitoring our systems and share further updates here if/when needed.

Scheduled maintenance - Builder

Feb <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 5</var>, <var data-var='time'>10:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>29</var>, <var data-var='time'>20:24</var> CET Scheduled - On February 5th, we’ll be performing a scheduled maintenance to our Help Center. During the change window, users could experience some downtime with Help Center articles. Note! This change does not impact Forms/Submissions nor Create/Admin Panel. You can access your Typeform Account via: https://admin.typeform.com/login/ Should you, after the change window, see any errors, latency or impact of any kind regarding Typeform's Help Center, feel free to reach out to our Support Team on https://www.typeform.com/help/contact/ We will also be closely monitoring our systems and share further updates here if/when needed.

Scheduled maintenance - Typeform Help Center

Jan <var data-var='date'>10</var>, <var data-var='time'>17:53</var> CET Resolved - We are glad to inform you that the fix has been implemented and the incident resolved. If for any reason you are still impacted by this incident please contact support at https://www.typeform.com/help/contact/ We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused. Jan <var data-var='date'>10</var>, <var data-var='time'>16:17</var> CET Update - We are working on resolving brief traffic interruptions affecting the performance of our builder with high priority. We are really sorry for any inconvenience this is causing. Next update in an hour or as soon as it's available. REF: ZD 827520 | INC-76 Jan <var data-var='date'>10</var>, <var data-var='time'>15:08</var> CET Update - We are working on resolving brief traffic interruptions affecting the performance of our builder with high priority. We are really sorry for any inconvenience this is causing. Next update in an hour or as soon as it's available. REF: ZD 827520 | INC-76 Jan <var data-var='date'>10</var>, <var data-var='time'>14:32</var> CET Identified - We are currently experiencing a brief traffic interruption affecting the performance of our builder. This may impact some users who are editing their Typeforms, resulting in slower performance and some edits not being saved. We are working on a resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 827520

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Scheduled maintenance - Responses

Typeform Builder - Question blocks don't show answer fields

Typeform Builder - Can't create or edit typeforms