THIS IS A SCHEDULED EVENT Apr <var data-var='date'>9</var>, <var data-var='time'>04:00</var> - <var data-var='time'>08:00</var> UTCApr <var data-var='date'> 2</var>, <var data-var='time'>13:41</var> UTC Scheduled - During this maintenance window Twingate will migrate it's support (ticketing) system to a new provider. Creating new tickets may fail during the migration.

Support (Ticketing) service migration to a new provider

Mar <var data-var='date'> 7</var>, <var data-var='time'>12:12</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 7</var>, <var data-var='time'>12:07</var> UTC Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'> 7</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 6</var>, <var data-var='time'>20:40</var> UTC Scheduled - Twingate will be performing a change in load balancer hosting the downloads service. This will cause up to 5 minutes of down time for downloads. While we expect the impact to be less due to use of CDN, some users may still see issues.

Scheduled Maintenance on Downloads

Mar <var data-var='date'> 1</var>, <var data-var='time'>08:34</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 1</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>20</var>, <var data-var='time'>16:22</var> UTC Scheduled - We will be undergoing scheduled maintenance at this time with our reports downloads. They will be disabled during this maintenance. Any reports created during the maintenance will be available to download after the maintenance.

Scheduled Maintenance on Reports Downloads

Dec <var data-var='date'>21</var>, <var data-var='time'>06:46</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>21</var>, <var data-var='time'>06:25</var> UTC Verifying - Verification is currently underway for the maintenance items.Dec <var data-var='date'>21</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>12</var>, <var data-var='time'>15:11</var> UTC Scheduled - We anticipate approximately 10 minutes of impact time while maintenance (major version upgrade) takes place on our database backend. During this short window, no existing network connections will be interrupted. New connections may be blocked for up to 10 minutes during the impact period. Our system will be put into READ_ONLY mode which will disable making changes via the Admin pages and Admin api for the duration of the maintenance. This change (major version upgrade) has already been tested on our lower environments.

Database Upgrade maintenance scheduled

Nov <var data-var='date'> 9</var>, <var data-var='time'>05:08</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 9</var>, <var data-var='time'>04:44</var> UTC Verifying - Verification is currently underway for the maintenance items.Nov <var data-var='date'> 9</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 1</var>, <var data-var='time'>14:05</var> UTC Scheduled - We anticipate approximately 2-5 minutes of impact time while routine maintenance (version upgrade) takes place on our database backend. During this short window, no existing network connections will be interrupted. New connections may be blocked for a few minutes during the impact period. Our system will be put into READ_ONLY mode which will disable making changes via the Admin pages and Admin api for the duration of the maintenance. This change (version upgrade) has already been tested on our lower environments.

Routine database maintenance scheduled

Oct <var data-var='date'>20</var>, <var data-var='time'>22:45</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>17:02</var> UTC Update - Our testing indicates that APT/RPM packages are now operational, though Gemfury continues to report degraded performance. We will continue to monitor.Oct <var data-var='date'>20</var>, <var data-var='time'>15:49</var> UTC Monitoring - The AWS outage is affecting GemFury, a service we use to host our APT/RPM packages.

AWS Outage Impacting APT/RPM Package Repository (packages.twingate.com)

Sep <var data-var='date'>21</var>, <var data-var='time'>01:59</var> UTC Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>21</var>, <var data-var='time'>01:38</var> UTC Verifying - Verification is currently underway for the maintenance items.Sep <var data-var='date'>21</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'> 4</var>, <var data-var='time'>20:29</var> UTC Scheduled - We anticipate approximately 2-5 minutes of impact time while routine maintenance (version upgrade) takes place on our database backend. During this short window, no existing network connections will be interrupted. New connections may be blocked for a few minutes during the impact period. Our system will be put into READ_ONLY mode which will disable making changes via the Admin pages and Admin api for the duration of the maintenance. This change (version upgrade) has already been tested on our lower environments.

Aug <var data-var='date'>23</var>, <var data-var='time'>06:32</var> UTC Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>23</var>, <var data-var='time'>05:31</var> UTC Verifying - Verification is currently underway for the maintenance items.Aug <var data-var='date'>23</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'> 7</var>, <var data-var='time'>12:19</var> UTC Scheduled - In this maintenance Twingate will migrate production to a new setup that includes cutting over to new K8s clusters, Database Servers and Load Balancer. During the maintenance the system will be put into Read-Only mode, which means making changes via admin and APIs won't be possible. It won't impact connectivity if you didn't hardcoded Load Balancer IPs into firewalls. The new IP addresses are: IPv4: 34.96.73.247 IPv6: 2600:1901:0:717b:: Please add these new IPs along with existing ones if you have hardcoded our IPs in your firewalls. During the maintenance, the existing IPs will be migrated to the new Load Balancer too, but that involves 3-5 minutes of downtime for connectivity. (You don't need to worry about this if you don't hardcode our IPs in your firewall setup).

Twingate Prod Infrastructure Maintenance

Jul <var data-var='date'>20</var>, <var data-var='time'>02:16</var> UTC Completed - The maintenance is completed. The database changes were applied, but we decided not to move forward with IP address changes for today. We'll announce another maintenance window for the IP migration.Jul <var data-var='date'>20</var>, <var data-var='time'>02:01</var> UTC Verifying - The database changes were applied, but we decided not to move forward with IP address changes for today. We'll announce another maintenance window for the IP migration. We are verifying the system at the moment.Jul <var data-var='date'>20</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>20</var>, <var data-var='time'>20:33</var> UTC Scheduled - In this maintenance Twingate will migrate production to a new setup that includes cutting over to new K8s clusters, Database Servers and Load Balancer. During the maintenance the system will be put into Read-Only mode, which means making changes via admin and APIs won't be possible. It won't impact connectivity if you didn't hardcoded Load Balancer IPs into firewalls. The new IP addresses are: IPv4: 34.96.73.247 IPv6: 2600:1901:0:717b:: Please add these new IPs along with existing ones if you have hardcoded our IPs in your firewalls. During the maintenance, the existing IPs will be migrated to the new Load Balancer too, but that involves 3-5 minutes of downtime for connectivity. (You don't need to worry about this if you don't hardcode our IPs in your firewall setup).

Prod Infrastructure Maintenance

Jun <var data-var='date'>12</var>, <var data-var='time'>23:49</var> UTC Resolved - Our cloud provider has confirmed full recovery of their services, and our backlog of Events has now been fully processed. We consider this incident fully resolved.Jun <var data-var='date'>12</var>, <var data-var='time'>20:49</var> UTC Monitoring - Our cloud provider has indicated that their service is recovering. Impacted Twingate services are now back online, but we are currently processing a backlog of Events. We expect this to be fully resolved within the next few hours and will provide an update when processing is complete.Jun <var data-var='date'>12</var>, <var data-var='time'>19:15</var> UTC Identified - Our cloud provider has acknowledged a service issue. We are continuing to monitor the situation and will provide updates as we learn more.Jun <var data-var='date'>12</var>, <var data-var='time'>18:18</var> UTC Investigating - We are currently investigating service issues related to our cloud provider. The disruption is affecting the Twingate service, including the Admin Console, Report Downloads, and Network Dashboards. We will continue to monitor the situation and provide updates as we learn more.

Admin and Reports Issues

May <var data-var='date'>28</var>, <var data-var='time'>21:32</var> UTC Resolved - This incident is resolved now. We'll provide a post-mortem as soon as we have details.May <var data-var='date'>28</var>, <var data-var='time'>21:16</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.May <var data-var='date'>28</var>, <var data-var='time'>20:53</var> UTC Identified - The issue has been identified and a fix is being implemented.

Twingate Service Down

May <var data-var='date'>10</var>, <var data-var='time'>07:07</var> UTC Completed - The scheduled maintenance has been completed.May <var data-var='date'>10</var>, <var data-var='time'>06:43</var> UTC Verifying - Verification is currently underway for the maintenance items.May <var data-var='date'>10</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'>27</var>, <var data-var='time'>01:24</var> UTC Scheduled - We anticipate approximately 2-5 minutes of impact time while routine maintenance (version upgrade) takes place on our database backend. During this short window, no existing network connections will be interrupted. New connections may be blocked for a few minutes during the impact period. Our system will be put into READ_ONLY mode which will disable making changes via the Admin pages and Admin api for the duration of the maintenance. This change (version upgrade) has already been tested on our lower environments.

Apr <var data-var='date'> 2</var>, <var data-var='time'>17:25</var> UTC Resolved - All of internal alerts are cleared. You should not see delays/errors with dashboards and reports any longer.Apr <var data-var='date'> 2</var>, <var data-var='time'>16:32</var> UTC Monitoring - The Big Query service latencies have dropped and we see improvements with our internal dashboards.Apr <var data-var='date'> 2</var>, <var data-var='time'>16:19</var> UTC Identified - We are seeing higher latency than usual with our cloud provider's APIs to process data used for our dashboards and reports. They confirmed the issue with their service. We hope this should be resolved soon.

Issues with Dashboards and Events Processing

Mar <var data-var='date'>21</var>, <var data-var='time'>21:13</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>21</var>, <var data-var='time'>20:41</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>21</var>, <var data-var='time'>20:10</var> UTC Investigating - We are currently investigating this issue.

Twingate Service Issues

Mar <var data-var='date'>16</var>, <var data-var='time'>02:13</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>16</var>, <var data-var='time'>01:49</var> UTC Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>16</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 7</var>, <var data-var='time'>19:59</var> UTC Scheduled - We anticipate approximately 2-5 minutes of impact time while maintenance (apply DB configuration change) takes place on our database backend. During this short window, no existing network connections will be interrupted. New connections may be blocked for a few minutes during the impact period. Our system will be put into READ_ONLY mode which will disable making changes via the Admin pages and Admin api for the duration of the maintenance. This configuration change has already been tested on our lower environments.

Database maintenance scheduled

Feb <var data-var='date'>25</var>, <var data-var='time'>01:39</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>25</var>, <var data-var='time'>01:28</var> UTC Monitoring - Recent DNS Activity is now restored and we are monitoring the system.Feb <var data-var='date'>24</var>, <var data-var='time'>22:26</var> UTC Investigating - We're currently experiencing a temporary disruption with the DNS Activity Reports. The team is working on restoring access, and we'll have them back up shortly.

Temporary Disruption in DNS Activity Reports

Feb <var data-var='date'>23</var>, <var data-var='time'>02:11</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>23</var>, <var data-var='time'>01:52</var> UTC Verifying - Verification is currently underway for the maintenance items.Feb <var data-var='date'>23</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>14</var>, <var data-var='time'>14:04</var> UTC Scheduled - We anticipate approximately 2-5 minutes of impact time while routine maintenance (version upgrade) takes place on our database backend. During this short window, no existing network connections will be interrupted. New connections may be blocked for a few minutes during the impact period. Our system will be put into READ_ONLY mode which will disable making changes via the Admin pages and Admin api for the duration of the maintenance. This change (version upgrade) has already been tested on our lower environments.

Oct <var data-var='date'>27</var>, <var data-var='time'>02:03</var> UTC Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>27</var>, <var data-var='time'>01:39</var> UTC Verifying - Verification is currently underway for the maintenance items.Oct <var data-var='date'>27</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>11</var>, <var data-var='time'>13:38</var> UTC Scheduled - We anticipate approximately 2-5 minutes of impact time while routine maintenance (version upgrade) takes place on our database backend. During this short window, no existing network connections will be interrupted. New connections may be blocked for a few minutes during the impact period. Our system will be put into READ_ONLY mode which will disable making changes via the Admin pages and Admin api for the duration of the maintenance. This change (version upgrade) has already been tested on our lower environments.

Oct <var data-var='date'>21</var>, <var data-var='time'>21:01</var> UTC Resolved - Issue with syncing trusted devices from Jamf has been fixed.Oct <var data-var='date'>20</var>, <var data-var='time'>12:12</var> UTC Update - This incident is still being investigated. It started after a recent upgrade performed by Jamf. We have reached out to Jamf on the issue and working with them on resolution.Oct <var data-var='date'>20</var>, <var data-var='time'>03:52</var> UTC Investigating - We're seeing increased errors when syncing trusted devices from Jamf. We're currently investigating.

Jamf Device Integration Issue

Oct <var data-var='date'>20</var>, <var data-var='time'>01:59</var> UTC Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>20</var>, <var data-var='time'>01:28</var> UTC Verifying - Verification is currently underway for the maintenance items.Oct <var data-var='date'>20</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>11</var>, <var data-var='time'>13:34</var> UTC Scheduled - We anticipate approximately 2-5 minutes of impact time while network architecture upgrade takes place on our database backend. During this short window, no existing network connections will be interrupted. New connections may be blocked for a few minutes during the impact period. Our system will be put into READ_ONLY mode which will disable making changes via the Admin pages and Admin api for the duration of the maintenance. This change has already been tested on our lower environments.

Sep <var data-var='date'>20</var>, <var data-var='time'>05:31</var> UTC Resolved - This incident has been resolved.Sep <var data-var='date'>20</var>, <var data-var='time'>05:24</var> UTC Monitoring - DNS events are being ingested again and we're monitoring the system.Sep <var data-var='date'>20</var>, <var data-var='time'>05:22</var> UTC Identified - We've identified the issue and are working on a fix.Sep <var data-var='date'>20</var>, <var data-var='time'>04:57</var> UTC Investigating - We've detected an issue with DNS events ingestion affecting some of our customers who are not able to see DNS events when exporting to S3. We're currently looking for root cause.

DNS Events Ingestion Issue

Aug <var data-var='date'>15</var>, <var data-var='time'>00:19</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'>14</var>, <var data-var='time'>23:29</var> UTC Monitoring - GitHub is currently experiencing an incident affecting its authentication - https://www.githubstatus.com/incidents/kz4khcgdsfdv Social login via Github is therefore temporarily not working until GitHub resolves their issues.

GitHub Social Login is Down

Jul <var data-var='date'>29</var>, <var data-var='time'>22:11</var> UTC Resolved - Dashboard are back to normal.Jul <var data-var='date'>29</var>, <var data-var='time'>21:42</var> UTC Monitoring - Dashboards are gradually coming back online.Jul <var data-var='date'>29</var>, <var data-var='time'>21:35</var> UTC Identified - Issue has been identified and we're working on a fix.Jul <var data-var='date'>29</var>, <var data-var='time'>21:32</var> UTC Update - We are continuing to investigate this issue.Jul <var data-var='date'>29</var>, <var data-var='time'>21:27</var> UTC Investigating - We are seeing issues with Secure DNS (Internet Security) Dashboards loading. We are investigating.

Secure DNS Dashboards Issue

Jul <var data-var='date'>20</var>, <var data-var='time'>14:47</var> UTC Resolved - This incident has been resolved.Jul <var data-var='date'>20</var>, <var data-var='time'>14:10</var> UTC Monitoring - There was an ingestion delay that's fixed . We see logs flowing again.Jul <var data-var='date'>20</var>, <var data-var='time'>13:20</var> UTC Investigating - We are having an issue with S3 Sync of Internet Security events. Team is engaged and issue is being investigated.

Issue with S3 Sync of Internet Security Events

Jul <var data-var='date'>19</var>, <var data-var='time'>22:09</var> UTC Resolved - The fix has been pushed to production and we confirmed Internet Security Events are now syncing to S3 buckets again.Jul <var data-var='date'>19</var>, <var data-var='time'>21:18</var> UTC Identified - We have identified the issue and working on a fix. Will update once fix is deployed.Jul <var data-var='date'>19</var>, <var data-var='time'>20:42</var> UTC Update - We are continuing to investigate this issue.Jul <var data-var='date'>19</var>, <var data-var='time'>20:42</var> UTC Investigating - We are seeing issues with AWS S3 Sync of Internet Security events. We are currently investigating.

Is Twingate down?

Twingate status is UP

Lastest published events

Support (Ticketing) service migration to a new provider

Scheduled Maintenance on Downloads

Scheduled Maintenance on Reports Downloads

Twingate Services, Components and Regions

Recent Twingate events

Support (Ticketing) service migration to a new provider

Scheduled Maintenance on Downloads

Scheduled Maintenance on Reports Downloads

Database Upgrade maintenance scheduled

Routine database maintenance scheduled

AWS Outage Impacting APT/RPM Package Repository (packages.twingate.com)

Get your FREE account now,
5 monitors included!

Is Twingate down?

Twingate status is UP

Lastest published events

Support (Ticketing) service migration to a new provider

Scheduled Maintenance on Downloads

Scheduled Maintenance on Reports Downloads

Twingate Services, Components and Regions

Recent Twingate events

Support (Ticketing) service migration to a new provider

Scheduled Maintenance on Downloads

Scheduled Maintenance on Reports Downloads

Database Upgrade maintenance scheduled

Routine database maintenance scheduled

AWS Outage Impacting APT/RPM Package Repository (packages.twingate.com)

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!