Sep <var data-var='date'>30</var>, <var data-var='time'>23:23</var> CEST Resolved - This incident is now resolved and everything is working as expected Sep <var data-var='date'>30</var>, <var data-var='time'>22:29</var> CEST Identified - We've identified an issue with https://business.trustpilot.com/. For now, users can access specific sub-domains such as: https://ie.business.trustpilot.com https://jp.business.trustpilot.com https://pt.business.trustpilot.com https://no.business.trustpilot.com https://ca.business.trustpilot.com https://nl-be.business.trustpilot.com https://uk.business.trustpilot.com https://fr.business.trustpilot.com https://dk.business.trustpilot.com https://es.business.trustpilot.com https://se.business.trustpilot.com https://nl.business.trustpilot.com https://au.business.trustpilot.com https://fr-be.business.trustpilot.com https://br.business.trustpilot.com https://fi.business.trustpilot.com https://de.business.trustpilot.com https://it.business.trustpilot.com https://nz.business.trustpilot.com https://pl.business.trustpilot.com https://at.business.trustpilot.com https://ch.business.trustpilot.com Sep <var data-var='date'>30</var>, <var data-var='time'>20:04</var> CEST Investigating - Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

Degraded performance: Business website

Sep <var data-var='date'>17</var>, <var data-var='time'>12:47</var> CEST Resolved - Having monitored this feature for some time now, we believe that this incident is now resolved and everything is working as expected Sep <var data-var='date'>17</var>, <var data-var='time'>10:43</var> CEST Monitoring - We believe no that the issue has been resolved and that Product Review widgets with review sharing should be working as expected. We will continue to monitor for a couple of hours just in case. Sep <var data-var='date'>16</var>, <var data-var='time'>18:26</var> CEST Update - We have been unable to mitigate the issue to acceptable levels without it resulting in service degradation. A closer careful look will be required tomorrow to resolve this incident. Customers using Product Review widgets with review sharing (the affected customers) would see they are still working and showcasing their own product reviews. Only shared reviews will not be visible. Sep <var data-var='date'>16</var>, <var data-var='time'>15:01</var> CEST Identified - An upgrade to one our databases has not gone as smoothly as expected. We are currently working on getting it back and running properly. Sep <var data-var='date'>16</var>, <var data-var='time'>14:46</var> CEST Investigating - Customers using Product Review widgets with review sharing may not be showing reviews as expected.

Product Review widgets with review sharing not working as expected

Mar <var data-var='date'>25</var>, <var data-var='time'>00:43</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>23:36</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>24</var>, <var data-var='time'>22:46</var> CET Update - We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets. Mar <var data-var='date'>24</var>, <var data-var='time'>22:18</var> CET Investigating - We are currently investigating this issue which may be impacting some users in accessing their business product catalog.

Degraded service on businessunitproducts-api

Mar <var data-var='date'>24</var>, <var data-var='time'>15:29</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>14:36</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>24</var>, <var data-var='time'>14:00</var> CET Investigating - We are currently investigating this issue.

General stability issue

Nov <var data-var='date'>14</var>, <var data-var='time'>10:22</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>09:22</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>14</var>, <var data-var='time'>08:55</var> CET Update - We are continuing to investigate this issue. Nov <var data-var='date'>14</var>, <var data-var='time'>08:21</var> CET Investigating - We're experiencing an elevated level of TrustBox errors and are currently looking into the issue.

Degraded TrustBox performance

Nov <var data-var='date'>10</var>, <var data-var='time'>06:43</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>10</var>, <var data-var='time'>06:41</var> CET Update - We are continuing to investigate this issue. Nov <var data-var='date'>10</var>, <var data-var='time'>06:40</var> CET Investigating - This incident has been resolved.

Degraded Trustbox Performance

Jun <var data-var='date'>18</var>, <var data-var='time'>11:20</var> CEST Resolved - All systems continue to operate as expected. Jun <var data-var='date'>17</var>, <var data-var='time'>15:39</var> CEST Monitoring - We’ve identified the cause of the issue and made changes to mitigate. We continue to monitor the situation. Jun <var data-var='date'>17</var>, <var data-var='time'>14:33</var> CEST Investigating - Invitation history is not loading correctly for some users and invitation changes are slow to update.

Invitation history not loading correctly

Jun <var data-var='date'>13</var>, <var data-var='time'>08:02</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>22:03</var> CEST Monitoring - Our 3rd-party provider has applied a fix, and we continue to monitor platform health. Jun <var data-var='date'>12</var>, <var data-var='time'>21:09</var> CEST Update - Due to 3rd party provider outage, some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and is actively monitoring the situation. We apologise for any inconvenience. Jun <var data-var='date'>12</var>, <var data-var='time'>20:46</var> CEST Identified - Some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

We’re currently experiencing an issue with login and signup on trustpilot.com

Jun <var data-var='date'>12</var>, <var data-var='time'>13:23</var> CEST Resolved - The incident has now been resolved. Thank you for your patience and unerstanding. Jun <var data-var='date'>12</var>, <var data-var='time'>13:20</var> CEST Monitoring - We have resolved the root cause and continue to monitor the situation. Affected B2B / business app functionality has been restored, and any delayed publishing of reviews should be addressed in the next 30 minutes. Jun <var data-var='date'>12</var>, <var data-var='time'>13:19</var> CEST Identified - We have identified the root cause and taken steps to resolve the issue. Jun <var data-var='date'>12</var>, <var data-var='time'>13:13</var> CEST Update - This incident may also affect some functionality for users of our business app, including flagging reviews. Thank you for your patience and understanding while we aim to resolve this issue as soon as possible. Jun <var data-var='date'>12</var>, <var data-var='time'>13:12</var> CEST Investigating - We are currently investigating an incident affecting the successful publishing of submitted reviews. We'll provide further updates by 12:00 UTC.

Delays in Publishing Reviews

May <var data-var='date'>30</var>, <var data-var='time'>16:19</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>16:13</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>30</var>, <var data-var='time'>15:53</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>30</var>, <var data-var='time'>15:51</var> CEST Investigating - Some users are having trouble signing up for a free business account using the Google Sign-up option. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

Service Outage: Business App: New Account Signup with Google Sign-up

May <var data-var='date'>16</var>, <var data-var='time'>14:23</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>16</var>, <var data-var='time'>14:03</var> CEST Monitoring - Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

Service Outage: Business App

Apr <var data-var='date'> 8</var>, <var data-var='time'>09:44</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>09:27</var> CEST Update - We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC. Apr <var data-var='date'> 4</var>, <var data-var='time'>10:56</var> CEST Update - We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC. Apr <var data-var='date'> 3</var>, <var data-var='time'>15:51</var> CEST Monitoring - A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation. Apr <var data-var='date'> 3</var>, <var data-var='time'>15:16</var> CEST Identified - We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found. Apr <var data-var='date'> 3</var>, <var data-var='time'>13:55</var> CEST Update - We continue to investigate this issue and will provide further updates when they become available. Apr <var data-var='date'> 3</var>, <var data-var='time'>11:54</var> CEST Update - We continue to investigate this issue and will provide further updates when they become available. Apr <var data-var='date'> 3</var>, <var data-var='time'>10:36</var> CEST Investigating - We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

Integration Product Catalog Update Delays

Apr <var data-var='date'> 3</var>, <var data-var='time'>02:30</var> CEST Resolved - We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

Product Catalog Update Delays

Mar <var data-var='date'>27</var>, <var data-var='time'>15:50</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>14:33</var> CET Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>27</var>, <var data-var='time'>14:29</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>27</var>, <var data-var='time'>12:41</var> CET Update - Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution. In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration. We apologize for any inconvenience this may cause. Mar <var data-var='date'>27</var>, <var data-var='time'>12:12</var> CET Identified - Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

Service Outage: Zapier Integration invitation sending

Mar <var data-var='date'>14</var>, <var data-var='time'>23:28</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>14</var>, <var data-var='time'>20:21</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>14</var>, <var data-var='time'>17:58</var> CET Investigating - Degraded performance on consumer profile pages. We are currently investigating.

Consumer profile page and related functions degraded

Mar <var data-var='date'>11</var>, <var data-var='time'>14:57</var> CET Resolved - The fix has now been confirmed. Mar <var data-var='date'>11</var>, <var data-var='time'>14:18</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>11</var>, <var data-var='time'>13:54</var> CET Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>11</var>, <var data-var='time'>13:51</var> CET Investigating - At the moment we're experience data replication issues in our backend. We're currently working on this issue. We're sorry for any inconveniences.

Data replication issues in our backend

Feb <var data-var='date'>26</var>, <var data-var='time'>14:23</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>20</var>, <var data-var='time'>13:03</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>13:03</var> CET Scheduled - The API migration has been successfully completed. If you are experiencing any issues, please try clearing your browser cache by following these general steps: 1. Open your browser settings or preferences 2. Look for "Privacy" or "Browsing Data" settings 3. Select "Clear browsing data" or "Delete cache" 4. Choose "All time" as the time range and select relevant checkboxes for cached files and cookies 5. Confirm and clear the data 6. Close and reopen your browser before logging into your Trustpilot account If you continue to experience issues, please reach out to Customer Support for further assistance. Thank you for your patience!

API Migration Successfully Completed

Feb <var data-var='date'>20</var>, <var data-var='time'>12:40</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>19</var>, <var data-var='time'>12:37</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>19</var>, <var data-var='time'>12:37</var> CET Scheduled - The API migration has been successfully completed. If you are experiencing any issues, please try clearing your browser cache by following these general steps: 1. Open your browser settings or preferences 2. Look for "Privacy" or "Browsing Data" settings 3. Select "Clear browsing data" or "Delete cache" 4. Choose "All time" as the time range and select relevant checkboxes for cached files and cookies 5. Confirm and clear the data 6. Close and reopen your browser before logging into your Trustpilot account If you continue to experience issues, please reach out to Customer Support for further assistance. Thank you for your patience!

Feb <var data-var='date'>19</var>, <var data-var='time'>11:45</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>18</var>, <var data-var='time'>11:45</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>11:32</var> CET Scheduled - The API migration has been successfully completed. If you are experiencing any issues, please try clearing your browser cache by following these general steps: 1. Open your browser settings or preferences 2. Look for "Privacy" or "Browsing Data" settings 3. Select "Clear browsing data" or "Delete cache" 4. Choose "All time" as the time range and select relevant checkboxes for cached files and cookies 5. Confirm and clear the data 6. Close and reopen your browser before logging into your Trustpilot account If you continue to experience issues, please reach out to Customer Support for further assistance. Thank you for your patience!

Feb <var data-var='date'>17</var>, <var data-var='time'>18:03</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>17</var>, <var data-var='time'>13:20</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>17</var>, <var data-var='time'>09:00</var> CET Scheduled - As part of an update to the Trustpilot API being implemented today, Monday, 17th February 2025, you may need to manually re-authenticate your OAuth 2 tokens to ensure uninterrupted service. If you have any questions, please contact our Customer Support team. You can also find an FAQ with further details in our Support Centre (https://support.trustpilot.com/hc/en-us/articles/23997662408338). Thank you for your patience and continued support as a valued Trustpilot customer.

Important API infrastructure update

Jan <var data-var='date'>29</var>, <var data-var='time'>17:50</var> CET Resolved - Thanks for your patience. Having monitored the situation for some time, we're happy that it is now resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>12:43</var> CET Update - The fix that we've deployed may mean you need to sign out of your b2b account, and sign back in again. Jan <var data-var='date'>29</var>, <var data-var='time'>12:42</var> CET Monitoring - We have identified the issue, deployed a fix to address the issue, and we continue to monitor the situation. Jan <var data-var='date'>29</var>, <var data-var='time'>11:05</var> CET Investigating - We are currently investigating this issue.

B2B app availability issues

Jan <var data-var='date'>28</var>, <var data-var='time'>17:32</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>17:28</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>28</var>, <var data-var='time'>17:21</var> CET Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>28</var>, <var data-var='time'>17:15</var> CET Monitoring - A fix has been implemented. We are currently monitoring the situation. Jan <var data-var='date'>28</var>, <var data-var='time'>16:29</var> CET Update - We are continuing to investigate this issue. Jan <var data-var='date'>28</var>, <var data-var='time'>16:29</var> CET Investigating - Currently, business users are unable to log in to the B2B app using SSO.

Trustpilot Business: users are unable to log in using SSO

Dec <var data-var='date'> 3</var>, <var data-var='time'>06:56</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>28</var>, <var data-var='time'>18:58</var> CET Monitoring - A fix has been implemented. We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress. Nov <var data-var='date'>28</var>, <var data-var='time'>18:29</var> CET Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>28</var>, <var data-var='time'>17:20</var> CET Update - We are continuing to investigate this issue. Nov <var data-var='date'>28</var>, <var data-var='time'>16:28</var> CET Investigating - We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating.

Delays Sending Review Invitations Emails

Oct <var data-var='date'>25</var>, <var data-var='time'>18:15</var> CEST Resolved - This incident has now been resolved and the B2B app is fully functional. Thank you for your patience and understanding. Oct <var data-var='date'>25</var>, <var data-var='time'>15:10</var> CEST Monitoring - B2B app performance has been restored to normal, and we are actively monitoring our systems. Thank you for your patience and understanding. Oct <var data-var='date'>25</var>, <var data-var='time'>14:19</var> CEST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>25</var>, <var data-var='time'>13:50</var> CEST Investigating - We are currently experiencing intermittent loading issues with our B2B application. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.

Intermittent Loading Issues with B2B App

Oct <var data-var='date'>10</var>, <var data-var='time'>23:05</var> CEST Resolved - We're happy to share that the backlog of review invitation emails has been cleared. Thank you for your patience and understanding. Oct <var data-var='date'>10</var>, <var data-var='time'>20:48</var> CEST Monitoring - We have identified and resolve the issue causing delays to review invitation emails being delivered. We estimate that the backlog of pending review invitation emails should be cleared in ~2-3 hours. We'll provide a further update by 21:00 UTC. Oct <var data-var='date'>10</var>, <var data-var='time'>18:20</var> CEST Update - We continue to investigate the root cause of these email invitation delays, and we thank for your patience. We'll provide a further update by 19:00 UTC. Oct <var data-var='date'>10</var>, <var data-var='time'>16:58</var> CEST Update - We continue to investigate the root cause of these email invitation delays, and we will provide a further update by 16:00 UTC. Oct <var data-var='date'>10</var>, <var data-var='time'>15:56</var> CEST Update - We continue to investigate the root cause of these email invitation delays, and we thank for your patience. We'll provide a further update by 15:00 UTC. Oct <var data-var='date'>10</var>, <var data-var='time'>15:13</var> CEST Investigating - We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating and aim to provide a further update by 14:00 UTC.

Is Trustpilot down?

Trustpilot status is UP

Lastest published events

Degraded performance: Business website

Product Review widgets with review sharing not working as expected

Degraded service on businessunitproducts-api

Trustpilot Services, Components and Regions

Recent Trustpilot events

Degraded performance: Business website

Product Review widgets with review sharing not working as expected

Degraded service on businessunitproducts-api

General stability issue

Degraded TrustBox performance

Degraded Trustbox Performance