Mar <var data-var='date'>16</var>, <var data-var='time'>05:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>16</var>, <var data-var='time'>04:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>25</var>, <var data-var='time'>09:30</var> PST Scheduled - From 4:00-5:00AM PDT March 16th, 2025 (7:00-8:00AM EDT, 11:00-12:00 UTC), Truework will perform scheduled maintenance on our infrastructure. You may experience intermittent failures with Truework’s income and employment verification service during this scheduled maintenance period, including via the Truework API, web application (https://app.truework.com), and Encompass integration. We will provide more specific updates about service unavailability and the progress of this maintenance work as it happens at https://truework.statuspage.io.

Truework Production Environment Scheduled Maintenance

Jan <var data-var='date'>22</var>, <var data-var='time'>15:16</var> PST Resolved - This incident is resolved.Jan <var data-var='date'>22</var>, <var data-var='time'>14:53</var> PST Monitoring - The fix has deployed and the problem appears to be resolved. We will continue to monitor the situation and make sure that it's resolved.Jan <var data-var='date'>22</var>, <var data-var='time'>14:45</var> PST Identified - We believe we've identified the issue and it should resolve itself shortly.Jan <var data-var='date'>22</var>, <var data-var='time'>14:41</var> PST Investigating - We are currently investigating an issue occurring during account authentication. This incident impacts logins via SSO, OAuth, username/password, as well as encompass and empower transactions that authenticate on each request.

Elevated error rates during account authentication

Oct <var data-var='date'> 8</var>, <var data-var='time'>11:42</var> PDT Resolved - We've concluded our review and believe that all platform behavior should be back to normal.Oct <var data-var='date'> 7</var>, <var data-var='time'>13:30</var> PDT Monitoring - The underlying issue with our infrastructure provider has been resolved and operations should be mostly back to normal. We will continue monitoring to make sure there aren't any remaining issues.Oct <var data-var='date'> 7</var>, <var data-var='time'>12:50</var> PDT Update - We are continuing to investigate this issue.Oct <var data-var='date'> 7</var>, <var data-var='time'>12:49</var> PDT Investigating - We are aware of an incident impacting various Truework features. This incident stems from an underlying issue with our infrastructure provider. We are monitoring the situation.

Elevated Error Rates

Mar <var data-var='date'>13</var>, <var data-var='time'>16:00</var> PDT Resolved - Between approximately 16:15 and 16:19 Pacific Time, Truework experienced elevated error rates and increased request latency.

Elevated Error Rate / Increased Latency

Feb <var data-var='date'>13</var>, <var data-var='time'>18:45</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>13</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>30</var>, <var data-var='time'>16:15</var> PST Scheduled - From 6:00PM PT - 6:30PM PT February 13th, 2024 (02:00-02:30 UTC February 14th, 2025), Truework will perform scheduled maintenance on our infrastructure. You may experience intermittent failures with Truework’s income and employment verification service for some of this scheduled maintenance period, including via the Truework API, web application (https://app.truework.com), and Encompass integration. We will provide more specific updates about service unavailability and the progress of this maintenance work as it happens at https://truework.statuspage.io.

Production Environment Scheduled Maintenance

Jan <var data-var='date'>24</var>, <var data-var='time'>11:30</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>24</var>, <var data-var='time'>11:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>17</var>, <var data-var='time'>10:31</var> PST Scheduled - Between 11am and 11:30am PST on January 24th 2024, we will be performing an upgrade to our Sandbox Environment. During this time the Database may be unavailable and requests may fail. This change only impacts the Sandbox environment and not the Production environment.

Sandbox Environment Maintenance

Dec <var data-var='date'> 8</var>, <var data-var='time'>16:30</var> PST Resolved - Between approximately 16:30 and 16:36 Pacific Standard Time, Truework experienced elevated error rates related to an issue with a primary database node. Automated failover took approximately 5 minutes to complete and service was restored.

Elevated Error Rates / Temporary Outage

Oct <var data-var='date'>16</var>, <var data-var='time'>10:29</var> PDT Resolved - The incident has been resolved.Oct <var data-var='date'>16</var>, <var data-var='time'>08:55</var> PDT Monitoring - We've identified the issue and it appears to be resolved. We will continue monitoring.Oct <var data-var='date'>16</var>, <var data-var='time'>08:17</var> PDT Investigating - We're experiencing an elevated level of API errors and increased latency. We are currently looking into the issue.

Jun <var data-var='date'>13</var>, <var data-var='time'>15:17</var> PDT Resolved - Our hosting provider has resolved the issue and www.truework.com should be fully operational.Jun <var data-var='date'>13</var>, <var data-var='time'>14:07</var> PDT Monitoring - Our hosting provider appears to have resolved the underlying issue. We are continuing to monitor the situation to identify any remaining issues.Jun <var data-var='date'>13</var>, <var data-var='time'>12:35</var> PDT Identified - An issue with our hosting provider has been identified and they are working on a fix.Jun <var data-var='date'>13</var>, <var data-var='time'>12:09</var> PDT Investigating - We are currently investigating an issue impacting www.truework.com

Elevated Error Rate on www.truework.com

Apr <var data-var='date'>16</var>, <var data-var='time'>08:00</var> PDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'>16</var>, <var data-var='time'>06:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>31</var>, <var data-var='time'>15:01</var> PDT Scheduled - From 6AM PT - 8AM PT April 16th, 2023 (13:00-15:00 UTC), Truework will perform scheduled maintenance on our infrastructure. Truework’s income and employment verification service will be unavailable for some of this scheduled maintenance period, including via the Truework API, web application (https://app.truework.com), and Encompass integration. We will provide more specific updates about service unavailability and the progress of this maintenance work as it happens at https://truework.statuspage.io.

Feb <var data-var='date'>22</var>, <var data-var='time'>21:30</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>22</var>, <var data-var='time'>21:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>16</var>, <var data-var='time'>08:25</var> PST Scheduled - Between 9pm and 9:30pm PST on February 22nd 2023, we will be performing an upgrade to our Sandbox Environment. During this time the Database may be unavailable and requests may fail. This change only impacts the Sandbox environment and not the Production environment.

Jan <var data-var='date'>30</var>, <var data-var='time'>11:03</var> PST Resolved - This Incident has been resolved.Jan <var data-var='date'>30</var>, <var data-var='time'>10:45</var> PST Identified - We have identified an issue that may be affecting new verification submissions in the verifier dashboard. We are currently working on a fix.

Verification Requests on Verifier dashboard failing

Dec <var data-var='date'>23</var>, <var data-var='time'>19:13</var> PST Resolved - We've identified that this issue was caused by an infrastructure issue with one of our providers, which has been resolved, and have confirmed that our services have fully recovered.Dec <var data-var='date'>23</var>, <var data-var='time'>18:28</var> PST Investigating - We're investigating an increase in latency and error to some HTTP endpoints.

Elevated HTTP response latency and errors

Nov <var data-var='date'>14</var>, <var data-var='time'>16:08</var> PST Resolved - We were experiencing an elevated level of API errors from 00:08-00:13 UTC. This incident has been resolved.

Elevated Error Rate

Oct <var data-var='date'>18</var>, <var data-var='time'>10:52</var> PDT Resolved - This incident has been resolved. Downtime from 17:33-17:46 UTC.Oct <var data-var='date'>18</var>, <var data-var='time'>10:33</var> PDT Investigating - We're experiencing an elevated level of API errors and are investigating the issue.

Jul <var data-var='date'>28</var>, <var data-var='time'>14:11</var> PDT Resolved - Our cloud hosting provider has confirmed the power loss issue is resolved and Truework has confirmed recovery.Jul <var data-var='date'>28</var>, <var data-var='time'>11:43</var> PDT Update - Our cloud hosting provider has identified the problem as a temporary loss of power, which has since been restored. We will continue to monitor closely.Jul <var data-var='date'>28</var>, <var data-var='time'>10:46</var> PDT Monitoring - Issue seems to have been resolved, we are closely monitoring for any further problems.Jul <var data-var='date'>28</var>, <var data-var='time'>10:11</var> PDT Investigating - We are investigating an elevated error rate in all services.

Elevated error rate

Jun <var data-var='date'>27</var>, <var data-var='time'>10:42</var> PDT Resolved - This incident has been resolved.Jun <var data-var='date'>26</var>, <var data-var='time'>22:37</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Jun <var data-var='date'>26</var>, <var data-var='time'>21:32</var> PDT Update - We are continuing to investigate this issue.Jun <var data-var='date'>26</var>, <var data-var='time'>21:31</var> PDT Investigating - We are currently investigating this issue.

Verifications are slow to resolve

May <var data-var='date'>12</var>, <var data-var='time'>09:30</var> PDT Resolved - Between 9:35 and 9:43am PDT we experienced some issues which may have caused requests to our API and application to fail. This issue has now been resolved.

Failed Requests

May <var data-var='date'>10</var>, <var data-var='time'>15:16</var> PDT Resolved - This issue has been resolved.May <var data-var='date'>10</var>, <var data-var='time'>13:11</var> PDT Update - We are continuing to work on a fix for this issue.May <var data-var='date'>10</var>, <var data-var='time'>13:09</var> PDT Identified - What happened: When a Truework verification is ordered, Encompass customers are receiving a server error saying they have an outdated version of their loan file. What caused it: Truework launched the ability to automatically write back the D1C Ref Number for D1C-eligible reports to the Truework GSE Vendor field in Encompass last week. As part of this, Truework writes to the loan object in Encompass when we update this information. How Truework had built this was to write back the entire loan object as is to Encompass and add the D1C Ref Number if present as an extra field. But when Encompass receives the loan object, it thinks that the entire loan file has been updated, even though the information Truework is writing back is the same as what already existed. This was an implementation mistake by Truework. Because Encompass thinks the loan file has changed, when customers save the loan file, they are seeing an error message that they have an outdated version of their loan file. The current workaround for the customer is to close and open Encompass, or log out and log back in to get rid of this error. The Truework order will be placed successfully. What we're doing to fix: Truework is in the process of deploying a change where we will not write to loan object if the report is not D1C-eligible, and will only write back to the specific Truework GSE Vendor field with the D1C Reference Number field if the verification report once completed is D1C-eligible. This will remove the server error that currently shows when a Truework report is ordered. There is nothing the customer needs to do to enable this. Timeframe: Fix will go in by end of day. Please let Truework know if this issue persists beyond end of day.

Encompass customers are receiving an error message saying they have an outdated version of their loan file

Apr <var data-var='date'>29</var>, <var data-var='time'>13:30</var> PDT Resolved - Between 1:35PM and 1:53 PM PDT, we had an issue with our payment provider, causing errors during adding/changing payment methods. Our payment provider has confirmed recovery and the Incident is now resolved.

Payment error - unable to manage payment methods through the portal

Apr <var data-var='date'>27</var>, <var data-var='time'>15:14</var> PDT Resolved - Our payment partner saw elevated errors From 20:10–20:54 UTC. This is now resolved.Apr <var data-var='date'>27</var>, <var data-var='time'>14:36</var> PDT Monitoring - Our payment provider is seeing recovery. We are continuing to monitor the situation.Apr <var data-var='date'>27</var>, <var data-var='time'>13:58</var> PDT Identified - We have an issue with our payment provider, causing errors during submissions through the portal, as well as adding/changing payment methods. We are working with the partner and monitoring this issue.

Payment error - unable to submit verifications / manage payment methods through the portal

Apr <var data-var='date'> 3</var>, <var data-var='time'>22:25</var> PDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 3</var>, <var data-var='time'>22:15</var> PDT Verifying - Verification is currently underway for the maintenance items.Apr <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 3</var>, <var data-var='time'>20:25</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance

Mar <var data-var='date'>23</var>, <var data-var='time'>09:28</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>22</var>, <var data-var='time'>11:09</var> PDT Monitoring - We are working with our provider to correct the issue and we are seeing recovery. We will continue to closely monitor the situation.Mar <var data-var='date'>22</var>, <var data-var='time'>10:06</var> PDT Identified - We are continuing our investigation into an infrastructure issue with one of our providers. We’ve mitigated most latency at this point, but are working to identify a root cause before we consider this issue resolved.Mar <var data-var='date'>21</var>, <var data-var='time'>09:25</var> PDT Investigating - We're investigating an increase in latency to all HTTP endpoints.

Elevated HTTP response latency

Dec <var data-var='date'> 8</var>, <var data-var='time'>09:07</var> PST Resolved - All components are functioning normally, and we are now operating at full capacity.Dec <var data-var='date'> 7</var>, <var data-var='time'>17:01</var> PST Update - We have resolved issues with our payroll partner and are now waiting for further recovery from other service providers.Dec <var data-var='date'> 7</var>, <var data-var='time'>15:19</var> PST Update - Our payroll partner is continuing to have issues, as are a number of other services we rely upon. The root cause of all issues is an outage in a major cloud services provider. We're continuing to monitor the issue and will announce when we have a resolution.Dec <var data-var='date'> 7</var>, <var data-var='time'>08:57</var> PST Update - We have temporarily blocked requests to this partner, returning response times to normal, at the cost of reducing hit rate while the partner is down.Dec <var data-var='date'> 7</var>, <var data-var='time'>08:20</var> PST Monitoring - We have an issue with one of our payroll partners, causing synchronous requests to have elevated response times. We are working with the partner and monitoring this issue.

Elevated Synchronous API Response Times and Time to Verify due to Partner and Cloud Services Outage

Nov <var data-var='date'>24</var>, <var data-var='time'>12:21</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'>24</var>, <var data-var='time'>12:00</var> PST Update - We're seeing recovery in our error rates, however, we'll continue monitoring until AWS closes their incident.Nov <var data-var='date'>24</var>, <var data-var='time'>10:45</var> PST Monitoring - Due to an outage with our cloud services provider, certain operations, specifically the manipulation of PDFs, may be partially or completely unavailable. Other site functions remain operational.

Is Truework down?

Truework status is UP

Lastest published events

Truework Production Environment Scheduled Maintenance

Elevated error rates during account authentication

Elevated Error Rates

Truework Services, Components and Regions

Recent Truework events

Truework Production Environment Scheduled Maintenance

Elevated error rates during account authentication

Elevated Error Rates

Elevated Error Rate / Increased Latency

Production Environment Scheduled Maintenance

Sandbox Environment Maintenance

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Is Truework down?

Truework status is UP

Lastest published events

Truework Production Environment Scheduled Maintenance

Elevated error rates during account authentication

Elevated Error Rates

Truework Services, Components and Regions

Recent Truework events

Truework Production Environment Scheduled Maintenance

Elevated error rates during account authentication

Elevated Error Rates

Elevated Error Rate / Increased Latency

Production Environment Scheduled Maintenance

Sandbox Environment Maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!