Sep <var data-var='date'> 3</var>, <var data-var='time'>16:59</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>16:27</var> EDT Monitoring - Response times have returned to normal levels. We will continue to monitor the situation. Sep <var data-var='date'> 3</var>, <var data-var='time'>16:13</var> EDT Investigating - The site is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible.

Page loading may be delayed

Jul <var data-var='date'>24</var>, <var data-var='time'>23:30</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>24</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>13:51</var> EDT Scheduled - We are performing planned maintenance on our Advanced Analytics service. Analytics Dashboards may be temporarily unavailable during this time. Please do not hesitate to contact us at support@truecontext.com if you have any questions or concerns.

Scheduled maintenance

May <var data-var='date'> 8</var>, <var data-var='time'>23:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>24</var>, <var data-var='time'>14:42</var> EDT Scheduled - We will be using this time to perform maintenance activities on our databases. The TrueContext web portal may be inaccessible for periods during the maintenance window. However, users can still complete forms in the Mobile App. Form submissions will remain in the users Sent box, ready to be synced when the service is back up and running. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at https://support.truecontext.com. Thank you, The ProntoForms Operations Team

Scheduled Database Maintenance

May <var data-var='date'> 8</var>, <var data-var='time'>15:01</var> EDT Resolved - Salesforce connectivity has been restored. Customers with broken Salesforce Connections are required to reconnect their Connection, after which functionality will return. If you are still experiencing issues after reconnecting, please contact support. May <var data-var='date'> 8</var>, <var data-var='time'>09:09</var> EDT Identified - We've had success restoring Salesforce connectivity by editing Salesforce Connections and reconnecting them. If you are still experiencing issues after reconnecting, please contact support. May <var data-var='date'> 8</var>, <var data-var='time'>08:48</var> EDT Investigating - We are currently experiencing elevated error rates with Salesforce integrations. Our engineering team is working to identify the root cause and implement a solution.

TrueContext Salesforce Integration Disruption

Apr <var data-var='date'>30</var>, <var data-var='time'>14:33</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>14:17</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>09:11</var> EDT Investigating - We are experiencing an elevated level of errors generating documents, and are looking into the issue.

Document generation failures

Apr <var data-var='date'>10</var>, <var data-var='time'>23:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>10</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 6</var>, <var data-var='time'>15:16</var> EDT Scheduled - We will be using this time to perform maintenance activities on our databases. The TrueContext web portal may be inaccessible for periods during the maintenance window. However, users can still complete forms in the Mobile App. Form submissions will remain in the users Sent box, ready to be synced when the service is back up and running. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at https://support.truecontext.com. Thank you, The ProntoForms Operations Team

Apr <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>16:49</var> EDT Scheduled - We will be using this time to perform maintenance activities on our databases. The TrueContext web portal may be inaccessible for periods during the maintenance window. However, users can still complete forms in the Mobile App. Form submissions will remain in the users Sent box, ready to be synced when the service is back up and running. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at https://support.truecontext.com. Thank you, The ProntoForms Operations Team

Dec <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 1</var>, <var data-var='time'>14:07</var> EST Scheduled - We will be using this time to perform maintenance activities on our databases. The TrueContext web portal may be inaccessible for periods during the maintenance window. However, users can still complete forms in the Mobile App. Form submissions will remain in the users Sent box, ready to be synced when the service is back up and running. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at https://support.truecontext.com.

Nov <var data-var='date'>28</var>, <var data-var='time'>22:00</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>28</var>, <var data-var='time'>21:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>21</var>, <var data-var='time'>12:12</var> EST Scheduled - We will be using this time to perform maintenance activities on our databases. The TrueContext web portal may be inaccessible for periods during the maintenance window. However, users can still complete forms in the Mobile App. Form submissions will remain in the users Sent box, ready to be synced when the service is back up and running. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at https://support.truecontext.com.

Oct <var data-var='date'>20</var>, <var data-var='time'>06:29</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>06:06</var> EDT Monitoring - The TrueContext service is fully recovered and operational again. We will continue to monitor in case of any changes. Oct <var data-var='date'>20</var>, <var data-var='time'>03:15</var> EDT Identified - An upstream provider, Amazon Web Services, is currently experiencing an issue. Degraded performance is occurring across the TrueContext platform. We are working continuously to bring the service back to fully operational status.

Issue with our upstream provider

Oct <var data-var='date'>17</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>17</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 7</var>, <var data-var='time'>13:21</var> EDT Scheduled - We are performing backend maintenance in order to improve TrueContext. Users will be able to fill out forms on their device, but they will not be able to reconcile with the server for short periods until after the maintenance period is complete. Please Feel free to contact us at support@truecontext.com if you have any questions or concerns.

Cache System Upgrade

Oct <var data-var='date'> 2</var>, <var data-var='time'>14:20</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>13:26</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 2</var>, <var data-var='time'>10:38</var> EDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'> 2</var>, <var data-var='time'>10:37</var> EDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 2</var>, <var data-var='time'>09:30</var> EDT Investigating - We are currently investigating this issue.

Slow System Response Times

Oct <var data-var='date'> 1</var>, <var data-var='time'>13:46</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>13:01</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>12:46</var> EDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 1</var>, <var data-var='time'>12:30</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 1</var>, <var data-var='time'>11:59</var> EDT Investigating - We are currently investigating this issue.

Sep <var data-var='date'>17</var>, <var data-var='time'>11:05</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>10:53</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>17</var>, <var data-var='time'>10:35</var> EDT Identified - Our team has identified an increase in errors and have applied a fix that is rolling out across our servers.

Increased Errors

Aug <var data-var='date'>27</var>, <var data-var='time'>15:53</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>15:00</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>27</var>, <var data-var='time'>14:24</var> EDT Identified - We've identified the cause of a submission processing issue and are now working to return the service to normal operation.

Submission Processing Issue identified

Jul <var data-var='date'> 2</var>, <var data-var='time'>12:07</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>11:40</var> EDT Investigating - The site is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible.

May <var data-var='date'>19</var>, <var data-var='time'>13:00</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>11:42</var> EDT Monitoring - Our systems are reporting SSO login functionality has been restored. We will continue monitoring. May <var data-var='date'>19</var>, <var data-var='time'>11:32</var> EDT Identified - A downstream provider used for single sign-on (SSO) is currently experiencing a service disruption. This may impact access to corporate login functionality in TrueContext across the portal and mobile applications. We will continue to monitor the SSO provider's status and will provide an update as soon as possible. TrueContext log in service is not affected by this disruption. May <var data-var='date'>19</var>, <var data-var='time'>11:32</var> EDT Investigating - A downstream provider used for single sign-on (SSO) is currently experiencing a service disruption. This may impact access to corporate login functionality in TrueContext across the portal and mobile applications. We will continue to monitor the SSO provider's status and will provide an update as soon as possible. TrueContext log in service is not affected by this disruption.

SSO Login Service Disruption

Apr <var data-var='date'>11</var>, <var data-var='time'>11:36</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>18:12</var> EDT Monitoring - We have deployed a fix that restores connectivity to Microsoft services and are monitoring activity. You may need to reconnect Microsoft connections configured for your team. Instructions on reconnecting can be found in our documentation here: https://support.truecontext.com/hc/en-us/articles/4406637825300-How-to-Re-Connect-an-Expired-Connection Apr <var data-var='date'> 9</var>, <var data-var='time'>17:22</var> EDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'> 9</var>, <var data-var='time'>17:11</var> EDT Identified - We are aware of and investigating an issue with establishing connections to Microsoft services. Our engineering team is actively working to resolve the issue.

Microsoft Connection Issues Resolved - Click below

Mar <var data-var='date'>21</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>21</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>09:33</var> EDT Scheduled - We are performing backend maintenance in order to improve TrueContext's service. Users will be able to fill out and submit forms on their device, but destinations involving documents will fail for short periods until after the maintenance window is complete. These destinations will automatically retry, no action will be required by you. Please feel free to contact us at support@truecontext.com if you have any questions or concerns.

Mar <var data-var='date'>12</var>, <var data-var='time'>20:53</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>17:43</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>12</var>, <var data-var='time'>16:16</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>12</var>, <var data-var='time'>16:15</var> EDT Investigating - We are experiencing an increased number of errors when generating documents. The issue has been identified, and we are actively applying a fix

Mar <var data-var='date'> 5</var>, <var data-var='time'>11:03</var> EST Resolved - Delays in processing have been resolved and all scheduled jobs impacted by the incident have been processed successfully. Mar <var data-var='date'> 5</var>, <var data-var='time'>09:59</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 5</var>, <var data-var='time'>09:52</var> EST Investigating - We have identified delays in processing scheduled exports, and are actively investigating. Messages are currently queued and will process once we resolve the issue.

Processing Delays

Jan <var data-var='date'>16</var>, <var data-var='time'>22:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>16</var>, <var data-var='time'>21:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 9</var>, <var data-var='time'>13:11</var> EST Scheduled - We will be using this time to perform maintenance activities on our databases. The TrueContext web portal may be inaccessible for periods during the maintenance window. However, users can still complete forms in the Mobile App. Form submissions will remain in the users Sent box, ready to be synced when the service is back up and running. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at https://support.truecontext.com. Thank you, The ProntoForms Operations Team

Dec <var data-var='date'>18</var>, <var data-var='time'>21:46</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>18</var>, <var data-var='time'>21:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>10</var>, <var data-var='time'>14:50</var> EST Scheduled - We are performing backend maintenance in order to improve TrueContext. Users will be able to fill out forms on their device, but they will not be able to reconcile with the server for short periods until after the maintenance period is complete. Please Feel free to contact us at support@truecontext.com if you have any questions or concerns

Dec <var data-var='date'>10</var>, <var data-var='time'>03:22</var> EST Resolved - Services are completely operational and the issue is now resolved. Dec <var data-var='date'>10</var>, <var data-var='time'>03:15</var> EST Monitoring - Services look to be recovered. We will monitor for a short time before marking the incident completely resolved. Dec <var data-var='date'>10</var>, <var data-var='time'>02:57</var> EST Identified - We have identified the root cause of the issue and are actively working to restore the service. Dec <var data-var='date'>10</var>, <var data-var='time'>02:37</var> EST Investigating - We are currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution.

TrueContext Service Disruption

Nov <var data-var='date'> 8</var>, <var data-var='time'>13:05</var> EST Resolved - Between 1:05 PM EST and 8:35 PM EST we experienced an elevated level of intermittent errors generating documents. The issue has been identified and fixed.

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TrueContext Salesforce Integration Disruption

Document generation failures

Scheduled Database Maintenance