May <var data-var='date'>22</var>, <var data-var='time'>10:17</var> MDT Investigating - The IRS TIN matching service is currently down impacting the ability to validate carriers on RMIS. We appreciate your patience and will continue to provide updates when available.

TIN Matching Outage

May <var data-var='date'>22</var>, <var data-var='time'>08:52</var> MDT Update - We are continuing to wait for an update from the FMCSA regarding the data freeze. We appreciate your patience and will provide updates here as we receive them. May <var data-var='date'>18</var>, <var data-var='time'>11:32</var> MDT Investigating - For RMIS and SaferWatch customers: The FMCSA is currently transitioning to Motus and has temporarily paused updates to L&I data, as well as the addition of new authorities to the Census file. During this freeze, customers should not expect to see updates to L&I data or newly added authorities reflected in our platform. The FMCSA anticipates lifting the freeze on May 19, 2026. As soon as the data becomes available again, we will update our systems promptly. We appreciate your patience and will provide further updates here as needed.

RMIS: FMCSA Data Delay

May <var data-var='date'>14</var>, <var data-var='time'>15:17</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>14:35</var> MDT Investigating - We are aware that some menu items are not available in the Load Board such as Load Manager and Truck Posting. The team is actively working to resolve.

Load Board Incidents

May <var data-var='date'>13</var>, <var data-var='time'>11:57</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>10:20</var> MDT Investigating - We are aware the Van Load Board Pro users on long loading times for SONAR insights on load details and may time out. We are working with the vendor to correct this. Lane-level SONAR insights is still available.

SONAR Insights

May <var data-var='date'> 7</var>, <var data-var='time'>17:02</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>14:51</var> MDT Investigating - We are aware that Rate Insights is not populating on the load board. The team is investigating and working to resolve as quickly as possible.

Rate Insights

May <var data-var='date'> 5</var>, <var data-var='time'>11:55</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>10:51</var> MDT Update - We are aware that some customers may be experiencing issues logging into ITSD. If you are experiencing an issue, please clear your cache and cookies and retry. For steps on how to do this, please visit: https://community.truckstop.com/s/article/Clearing-cache-in-cookies-for-ITS-Dispatch. Apr <var data-var='date'>28</var>, <var data-var='time'>07:43</var> MDT Identified - We are aware that some customers may be experiencing issues logging into ITSD. If you are experiencing an issue, please clear your cache and cookies and retry.

ITSD log in cache

Apr <var data-var='date'>30</var>, <var data-var='time'>13:52</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>13:04</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>13:00</var> MDT Investigating - We are aware that customers are unable to post loads. The team is actively investigating and we apologize for any inconvenience.

Load Post Error

Apr <var data-var='date'>29</var>, <var data-var='time'>18:00</var> MDT Completed - The scheduled maintenance has been completed successfully. Please note that new verification messages will now be sent from a different sender. There is no cause for concern if you notice this change. Apr <var data-var='date'>29</var>, <var data-var='time'>17:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>15:43</var> MDT Scheduled - Truckstop will be performing scheduled maintenance to improve system performance and stability on Wednesday April 29, beginning at 5:00 PM MT. The maintenance is expected to last approximately 1 hour.   During this time, SMS verification messages will be unavailable which may prevent some customers from logging in. No other system functionality is expected to be impacted.

Truckstop Maintenance

Mar <var data-var='date'>30</var>, <var data-var='time'>14:15</var> MDT Resolved - This incident has been resolved and the SaferWatch data is updated. Mar <var data-var='date'>30</var>, <var data-var='time'>11:10</var> MDT Investigating - We are aware that SaferWatch data may be outdated. The team is working to resolve as quickly as possible.

SaferWatch Data Dely

Mar <var data-var='date'>25</var>, <var data-var='time'>07:53</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>10:52</var> MDT Investigating - We are aware that some RMIS carrier onboarding SMS verification codes are not being sent due to an issue with a 3rd party provider. Other verification methods are not impacted. We apologize for any inconvenience.

RMIS SMS Verification Code Intermittent Issues

Feb <var data-var='date'>19</var>, <var data-var='time'>09:14</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>16:51</var> MST Investigating - The IRS is running slow causing intermittent issues with customers verifying the carriers TIN matching in RMIS.

RMIS TIN Matching Delay

Feb <var data-var='date'>17</var>, <var data-var='time'>17:08</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'>17</var>, <var data-var='time'>15:29</var> MST Investigating - We are currently experiencing issues with FMCSA data services, which may result in stale customer data in RMIS. We are actively working to resolve it as quickly as possible.

FMCSA Data Services

Feb <var data-var='date'>10</var>, <var data-var='time'>12:35</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>11:36</var> MST Monitoring - A fix has been implemented and we are monitoring results. There is a backlog that is being processed so there still may be a delay in seeing updates. Feb <var data-var='date'> 3</var>, <var data-var='time'>13:26</var> MST Investigating - The IRS e-Services system, which includes TIN matching is currently experiencing delays. RMIS is submitting TINs for matching as normal, but the results back from the IRS are delayed. Until the IRS system resumes returning TIN matching data as normal, RMIS will be unable to validate W9 TIN Matches. RMIS will continue to monitor the situation.

TIN Matching Delays

Feb <var data-var='date'> 9</var>, <var data-var='time'>18:20</var> MST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 9</var>, <var data-var='time'>18:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 9</var>, <var data-var='time'>16:36</var> MST Scheduled - Truckstop load board will be performing maintenance to upgrade our databases and increase performance stability. This maintenance is scheduled to start on Monday, February 9th at 6:00 PM MT and will last approximately 1 hour. During this time customers may experience issues trying to login.

Load Board Maintenance

Feb <var data-var='date'> 9</var>, <var data-var='time'>08:12</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'> 9</var>, <var data-var='time'>07:44</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 9</var>, <var data-var='time'>07:30</var> MST Investigating - We are aware that customers could be experiencing issues with the Load Board. The team is actively investigating and working to resolve as quickly as possible.

Load Board Issue

Feb <var data-var='date'> 4</var>, <var data-var='time'>16:04</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>15:55</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 4</var>, <var data-var='time'>15:53</var> MST Investigating - We are aware that customers could be experiencing issues with the Load Board. The team is actively investigating and working to resolve as quickly as possible.

Load Board Issues

Feb <var data-var='date'> 3</var>, <var data-var='time'>12:29</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>12:04</var> MST Investigating - We are aware that customers may receive an error message stating it is unable to retrieve your list of loads in Load Manager. The team is actively working to resolve this issue.

Load Manager Error

Jan <var data-var='date'>28</var>, <var data-var='time'>16:05</var> MST Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>12:15</var> MST Investigating - New customers may experience intermittent issues with Identity Verification (IDV) requests. Our team is aware and actively working to restore service as quickly as possible. This issue does not impact access to any Truckstop products.

Identity Verification Request Issue

Jan <var data-var='date'>23</var>, <var data-var='time'>13:25</var> MST Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>12:59</var> MST Update - We have identified that this issue is limited to carrier registration in RMIS. The team is actively investigating to fix as quickly as possible. Jan <var data-var='date'>23</var>, <var data-var='time'>12:43</var> MST Investigating - We are aware that there may be issues in sending and receiving verification codes for RMIS login. The team is actively investigating to fix as quickly as possible.

RMIS carrier registration codes may not be available

Jan <var data-var='date'>23</var>, <var data-var='time'>07:15</var> MST Resolved - This incident has been resolved. Jan <var data-var='date'>22</var>, <var data-var='time'>13:47</var> MST Investigating - We are aware of an issue with Truckstop users not receiving emails due to a vendor outage. We apologize for any inconvenience and are working with the vendor to resolve this as quickly as possible.

Email Issue

Jan <var data-var='date'>15</var>, <var data-var='time'>12:31</var> MST Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>11:43</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>15</var>, <var data-var='time'>11:32</var> MST Investigating - We are aware of an issue that load postings are delayed or not showing up on the load board. The team is actively investigating to fix as quickly as possible.

Load Posting Issue

Jan <var data-var='date'>12</var>, <var data-var='time'>11:52</var> MST Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>10:13</var> MST Investigating - Due to a vendor issue, some loads may not appear in the load grid, and users may experience slowness when searching for or posting loads. Our team is actively working with the vendor to resolve the issue as quickly as possible.

Delays with Load Search & Post

Dec <var data-var='date'>22</var>, <var data-var='time'>08:28</var> MST Resolved - This incident has been resolved. Dec <var data-var='date'>19</var>, <var data-var='time'>09:56</var> MST Identified - Due to a vendor issue, we are experiencing problems populating locations when searching for or posting loads. Entering the ZIP code or the full city name and state may help bypass the issue. Our team is aware and actively working with the vendor to restore service as quickly as possible. Dec <var data-var='date'>19</var>, <var data-var='time'>09:31</var> MST Investigating - Some customers may experience issues with the city population list when searching or posting a load. If an error or wrong location does appear, entering the full city name and state will help bypass the issue. Our team is aware and actively investigating.

Load Search / Load Post City Issue

Dec <var data-var='date'>19</var>, <var data-var='time'>09:30</var> MST Resolved - This incident has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>09:26</var> MST Identified - The team has identified the root cause of the issue and will be deploying a fix this Friday to permanently resolve the city lookup issue. Thank you for your patience and understanding. Dec <var data-var='date'>12</var>, <var data-var='time'>10:24</var> MST Investigating - Some customers using our mobile app may experience intermittent delays or errors when searching for loads by a specific city. If an error does appear, entering the full city name will help bypass the issue. Our team is aware and actively investigating.

FM Search - City Lookup

Dec <var data-var='date'>18</var>, <var data-var='time'>12:24</var> MST Resolved - This incident has been resolved. Dec <var data-var='date'>11</var>, <var data-var='time'>15:13</var> MST Update - The issue has been remediated and the mailbox has remained stable for some time. Our team will continue to closely monitor activity to ensure all requests are processed as expected. Thank you for your understanding and patience while we worked through this incident. Dec <var data-var='date'>11</var>, <var data-var='time'>09:50</var> MST Update - We’re seeing consistent improvement in processing your paperwork, and our teams are continuing to monitor and optimize performance.   As a friendly reminder, please do not resubmit your loads unless they do not appear as "received" in the mobile app OR a support partner has confirmed that we do not have them on file.   Thank you for your continued patience as we work to fully resolve this issue. Dec <var data-var='date'>11</var>, <var data-var='time'>08:00</var> MST Monitoring - Please do not resubmit your paperwork unless they do not appear as "received" in the mobile app or a support partner has confirmed that we do not have them on file. Thank you for your patience as we work through these technical difficulties. Dec <var data-var='date'>10</var>, <var data-var='time'>10:16</var> MST Update - We are continuing to investigate an issue where some customers may experience intermittent “non-deliverable” messages when submitting paperwork to factorme@truckstop.com. Our teams are actively working to identify the root cause and restore full functionality as quickly as possible. Thank you for your patience—we’ll provide additional updates as progress is made. Dec <var data-var='date'> 9</var>, <var data-var='time'>08:59</var> MST Investigating - We are aware that some customers may receive a "non-deliverable" message when trying to submit Factoring paperwork via factorme@truckstop.com. We are working to resolve this as quickly as possible.

Is Truckstop down?

Truckstop status is DEGRADED

Components with issues

Lastest published events

TIN Matching Outage

RMIS: FMCSA Data Delay

Load Board Incidents

Truckstop Services, Components and Regions

Recent Truckstop events

TIN Matching Outage

RMIS: FMCSA Data Delay

Load Board Incidents

SONAR Insights

Rate Insights

ITSD log in cache

Get your FREE account now,
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Is Truckstop down?

Truckstop status is DEGRADED

Components with issues

Lastest published events

TIN Matching Outage

RMIS: FMCSA Data Delay

Load Board Incidents

Truckstop Services, Components and Regions

Recent Truckstop events

TIN Matching Outage

RMIS: FMCSA Data Delay

Load Board Incidents

SONAR Insights

Rate Insights

ITSD log in cache

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!