Sep <var data-var='date'> 2</var>, <var data-var='time'>02:18</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>01:32</var> UTC Identified - We’re currently experiencing an issue affecting OpenAI models in Moby. Our team is actively working to restore access. In the meantime, Anthropic models remain available and can be used as an alternative.

OpenAI Models Unavailable in Moby

Sep <var data-var='date'> 2</var>, <var data-var='time'>00:53</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>23:25</var> UTC Investigating - We’re currently experiencing an issue affecting OpenAI models in Moby. Our team is actively working to restore access. In the meantime, Anthropic models remain available and can be used as an alternative.

Sep <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>18:14</var> UTC Identified - Meta has confirmed an issue on their side affecting the Insights API, which is causing delays in Meta spend data being returned to Triple Whale. Other Meta data services have remained operational. We are beginning to see data fetching recover, although responses are still intermittent as Meta works through the issue. Our team is continuing to monitor recovery and will provide updates as data flow returns to normal.

Meta Data Delay

Jun <var data-var='date'>24</var>, <var data-var='time'>17:42</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>17:16</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>24</var>, <var data-var='time'>17:03</var> UTC Investigating - We are currently investigating an issue causing pixel events for some shops to be delayed by up to 1 hour. Affected merchants may see incomplete or delayed event data in Triple Whale dashboards and reports. Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.

Delayed Pixel Event Processing

Jun <var data-var='date'>24</var>, <var data-var='time'>13:00</var> UTC Resolved - Status: Resolved Date: June 24, 2026 Start Time: ~14:14 UTC End Time: ~14:29 UTC Duration: ~15 minutes Triple Whale experienced a degradation in pixel event ingestion resulting in approximately 50% of pixel events not being processed for roughly 15 minutes. * Approximately 50% reduction in incoming pixel events during the incident window. * Affected all pixel event types, including: * Page Views * Add to Cart (ATC) * Purchases * Other tracked pixel events * Events lost during this period cannot be backfilled.

Degraded Pixel Event Ingestion

Feb <var data-var='date'>18</var>, <var data-var='time'>23:09</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>21:52</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>18</var>, <var data-var='time'>21:35</var> UTC Investigating - We’re aware of an issue causing the Attribution page to not load data for some shops and are actively working on a fix.

Temporary Attribution Page Issue

Feb <var data-var='date'> 5</var>, <var data-var='time'>15:37</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 5</var>, <var data-var='time'>14:49</var> UTC Identified - Affected shops may see pages stuck loading or charts not populating. Data collection is not necessarily impacted — this appears to be a display/loading issue for some users.

Data loading issues on Summary & Pixel pages

Nov <var data-var='date'>18</var>, <var data-var='time'>16:03</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>13:52</var> UTC Identified - A Cloudflare service disruption is causing partial outages across Triple Whale. Some pages may not load or may show intermittent errors. We are monitoring the upstream issue and will provide updates as services recover.

Cloudfare Outage

Nov <var data-var='date'>18</var>, <var data-var='time'>12:00</var> UTC Resolved - Our app experienced a brief outage this morning due to an external Cloudflare service issue. Downtime: 6:57 AM EST – 7:14 AM EST During this window, the app may have been inaccessible or slow to load. Cloudflare has since resolved the incident, and everything is now fully operational on our end. If you see any lingering issues, please let us know so we can take a closer look.

Triple Whale App Outage

Aug <var data-var='date'> 6</var>, <var data-var='time'>12:37</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>12:02</var> UTC Identified - We’re currently investigating an issue causing data to not load for some accounts. Our team is actively working on a fix — thanks for your patience!

Partial App Data Load Issues

Jul <var data-var='date'> 9</var>, <var data-var='time'>12:29</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>12:28</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'> 9</var>, <var data-var='time'>03:29</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 9</var>, <var data-var='time'>02:11</var> UTC Investigating - ⚠️ Heads up: Pixel Attribution data is currently delayed by approximately 2 hours. Our team is aware and working to resolve it as quickly as possible.

Pixel Data is delayed

Jun <var data-var='date'>25</var>, <var data-var='time'>15:13</var> UTC Resolved - Meta has fixed the bug affecting daily data, so most accounts now see updated day-level metrics. However, hourly data is still unavailable, which means trend graphs in the Summary page tiles are not yet displaying. We’re awaiting a fix from Meta on this. Jun <var data-var='date'>25</var>, <var data-var='time'>13:42</var> UTC Update - Due to a Meta bug, we’ve switched to a fallback API. Most accounts still see day-level data, but ad channel graphs on the Summary page won’t appear until the issue is resolved by Meta. We’ve escalated this with Meta who is investigating the problem. Jun <var data-var='date'>25</var>, <var data-var='time'>11:31</var> UTC Identified - We’re currently experiencing a delay in receiving Meta data. Our team is actively working to resolve this — thanks for your patience!

Jun <var data-var='date'>12</var>, <var data-var='time'>22:39</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>18:27</var> UTC Update - Heads up that Triple Whale is down due to the Google Cloud outage. We'll update you as soon as things are back up and running. Jun <var data-var='date'>12</var>, <var data-var='time'>18:12</var> UTC Identified - app.triplewhale.com is unavailable due to an outage with a third party service provider.

Triple Whale app is unavailable

May <var data-var='date'>23</var>, <var data-var='time'>15:36</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>23</var>, <var data-var='time'>14:43</var> UTC Investigating - We are currently investigating a delay in Meta data. Meta data is currently updating once per hour. We’re working to restore the regular 15-minute update frequency soon.

May <var data-var='date'>21</var>, <var data-var='time'>06:08</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>02:07</var> UTC Investigating - We’re aware that some accounts may be experiencing delays in Web Analytics data on the Summary Page. Our team is actively investigating and working to resolve the issue.

Web Analytics Data Delay

May <var data-var='date'>13</var>, <var data-var='time'>11:00</var> UTC Resolved - At 7:21 AM EST, we observed elevated latency with Summary Page metrics, with some requests taking significantly longer than expected. The issue was identified and resolved within 15 minutes.

Summary Page Latency

May <var data-var='date'>13</var>, <var data-var='time'>10:00</var> UTC Resolved - At 6:11 AM EST, we observed elevated latency, with some requests taking significantly longer than expected. The issue was identified and resolved within 13 minutes.

May <var data-var='date'>13</var>, <var data-var='time'>07:00</var> UTC Resolved - ±1h delay in Facebook API delay this morning (around 3:19 AM EST), which may have temporarily impacted real-time accuracy. This has since been resolved and the connection is back to normal.

Meta Data Delay ±1Hr

May <var data-var='date'> 3</var>, <var data-var='time'>08:30</var> UTC Resolved - Between the hours of 1:30 AM EST and 4:00 AM EST, Klaviyo native data within Triple Whale was delayed. This was resolved and the data has all caught up in real time.

Klaviyo Data Delay

Mar <var data-var='date'>27</var>, <var data-var='time'>14:00</var> UTC Resolved - Between 9:01 AM and 9:09 AM EST, some users experienced delays in metrics loading within the app. The issue was identified and resolved, and all data is now displaying as expected. Impact: 	•	Metrics data was delayed but remained accurate. 	•	No data loss occurred. Resolution: Our team identified the cause and implemented a fix to restore normal loading speeds. We are monitoring to ensure continued stability.

App Data not loading

Mar <var data-var='date'>25</var>, <var data-var='time'>13:58</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>13:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. As of 9:24 AM EST, the comparison data on the Summary Page of the Triple Whale app was not loading.

Summary Page Comparison Data Not Loading

Mar <var data-var='date'>18</var>, <var data-var='time'>13:00</var> UTC Resolved - Between the hours of 9:08 AM EST - 9:25 AM EST, the Triple Whale app (Summary Page, Pixel Pages, and all other app data) experienced slow loading speeds resulting in no data loading within the app. The development team was made aware of these loading issues and was able to resolve the issue. The app is now fully caught up on speed, no data was lost during this time, and we are continuing to monitor the resolution.

Summary Page and Pixel page metrics not loading

Mar <var data-var='date'>15</var>, <var data-var='time'>00:00</var> UTC Resolved - No data was lost during this time, but the outage was rather just not seeing the pages (all pages within the app) load with data. This was resolved within 2 hours from when the query errors started. Because of this issues, agents have been temporarily removed from the app for all users. Agents will continue to be under maintenance until this can be resolved fully. System has been fully stabilized since 02:05 UTC (22:05 EDT). Agents remain non-functional until further notice. We were completely down from 01:58 until 02:03 UTC and shard 0 was down from about 00:15 til 02:05 (8:15pm til 10:05 EDT)

Segment of accounts (Shard 0) impacted by outage.

Mar <var data-var='date'> 5</var>, <var data-var='time'>14:21</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>14:16</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 5</var>, <var data-var='time'>13:43</var> UTC Investigating - We are currently investigating a delay with the Triple Pixel order attribution.

Triple Pixel Order Delay

Mar <var data-var='date'> 5</var>, <var data-var='time'>02:52</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>00:05</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 4</var>, <var data-var='time'>23:46</var> UTC Investigating - There is currently a 30-minute delay in Triple Pixel data. Our team is aware of the issue and actively working to resolve it as quickly as possible to ensure data is up to speed. 🚀

Is Triple Whale down?

Triple Whale status is UP

Lastest published events

OpenAI Models Unavailable in Moby

OpenAI Models Unavailable in Moby

Meta Data Delay

Triple Whale Services, Components and Regions

Recent Triple Whale events

OpenAI Models Unavailable in Moby

OpenAI Models Unavailable in Moby

Meta Data Delay

Delayed Pixel Event Processing

Degraded Pixel Event Ingestion

Temporary Attribution Page Issue