May <var data-var='date'>26</var>, <var data-var='time'>17:12</var> EDT Resolved - Thank you for your patience as our team worked diligently to resolve outstanding issues. Although our team encountered edge scenarios through the weekend, we believe all 'card not found' issues are resolved. Minor data inconsistencies listed below may be present if cards were moved between boards during the incident: - Missing card labels - Attachment restrictions not being enforced on moved cards - Checklist assignee information on some cards - Incorrect due date reminders sent to some card assignees Please be assured that our team continues the work necessary to resolve above issues; however, given the impact and scope of remaining issues, we are now moving the channel of communication to Support rather than this Statuspage.  If you believe that you continue to see lingering impacts from this incident, please do not hesitate to reach out to our Support team for further assistance. May <var data-var='date'>26</var>, <var data-var='time'>09:27</var> EDT Monitoring - Our team is still working to fix minor data inconsistencies on cards that were moved between boards during the incident. The following are still being addressed: -Missing card labels -Attachment restrictions are not being enforced on moved cards -Checklist assignee information on some cards. -Incorrect due date reminders sent to some card assignees Your cards are safe to edit. If you make changes to a card before our automated fix reaches it, your edits will be preserved, and the automated restore for that card will be skipped. No data will be lost in either scenario. We will provide another update once the above items are fully resolved. If you need assistance in the meantime, please reach out to our support team. May <var data-var='date'>26</var>, <var data-var='time'>09:27</var> EDT Investigating - The team continues to remediate potential outstanding data issues that occurred on Boards and Cards during the incident May <var data-var='date'>22</var>, <var data-var='time'>15:51</var> EDT Update - Users should be experiencing restored functionality to their boards and cards. Our team has resolved 'card not found' errors, and continues to remediate potential outstanding data issues that occurred on Boards and Cards during the incident: - Missing card labels - Attachment restrictions not being enforced on moved cards - Checklist assignees that are not a member of the current board may incorrectly linger - Card assignees that are not a member of the current board may have incorrectly received due date reminders Please note that while cards are safe to edit, they may be excluded from certain restoration work if they are edited. We will provide another update when above issues are resolved. In the meantime, please reach out to our support team if you need further assistance. May <var data-var='date'>21</var>, <var data-var='time'>17:29</var> EDT Update - The team continues to remediate potential outstanding data issues that occurred on Boards and Cards during the incident (details are in yesterday's update). Users should be experiencing restored functionality to their boards and cards. Please note that while cards are safe to edit, they may be excluded from certain restoration work if they are edited. We greatly appreciate your patience as we work through these issues. Please reach out to our support team if you need further assistance. May <var data-var='date'>20</var>, <var data-var='time'>15:06</var> EDT Update - Users should be experiencing restored functionality to their boards and cards. The team continues to remediate potential outstanding data issues that occurred on Boards and Cards during the incident. Below is a list of remaining issues that may still be occurring, but we are currently working to resolve via processing on our end. These issues were caused by card moves between boards during the incident. - Missing card labels - Attachment restrictions not being enforced on moved cards - Checklist assignees that are not a member of the current board may incorrectly linger - Card assignees that are not a member of the current board may have incorrectly received due date reminders Please note that cards are safe to edit, but they may be excluded from certain restoration work if they are edited.  We greatly appreciate your patience as we work through these issues. We will provide another update when above issues are resolved. In the meantime, please reach out to our support team if you need further assistance. May <var data-var='date'>19</var>, <var data-var='time'>14:01</var> EDT Update - Users should be experiencing restored functionality to their boards and cards. We are running scripts to replay actions that occurred during the incident. We will update once these are complete. May <var data-var='date'>19</var>, <var data-var='time'>10:26</var> EDT Monitoring - Index rebuild is complete and functionality should be restored for users. We are aware that cards moved by users during the incident may be in an incomplete state and we are investigating solutions. We have no indication of data loss during the incident. We will continue to monitor and will provide the next updates in 4 hours or sooner. May <var data-var='date'>19</var>, <var data-var='time'>03:03</var> EDT Update - We are continuing to monitor the index rebuild process across all affected shards and will provide updates as each phase completes. We will provide next update in eight hours or sooner as we make progress. May <var data-var='date'>18</var>, <var data-var='time'>18:45</var> EDT Update - We want to provide more transparency regarding this incident given its duration. We were optimizing one of our largest databases, specifically the one storing comments and card activity. At the end of this process, a bug caused some database partitions to go live without their indexes. This means queries to those partitions are timing out, which is why approximately 40 percent of boards are experiencing failures. Your data is safe. Any comments added during this incident are being saved and will reappear once the process is complete. We are currently rebuilding the missing indexes. We have allocated significant compute resources to this task to move as quickly as possible, but the data volume is enormous. We estimate it will take approximately 20 more hours to reach full resolution. Most impacted features include, but are not limited to: - Comments (viewing, adding, notifications) - Activity views on cards - Attachments, Power-Ups, board exports - Home page / 'Updates' view - Search - Some cards showing 'Card Not Found' - Moving/copying cards or lists Please avoid moving or copying cards between boards for now. If your board is working normally, you can continue your work, as most boards remain unaffected. We know Trello is where your work lives and we are committed to getting everything back to normal. We will provide next update in eight hours or sooner as we make progress. May <var data-var='date'>18</var>, <var data-var='time'>14:09</var> EDT Update - Our teams continue to work diligently on the mitigation. During this time, we recommend that you do not move or copy cards or lists between boards. For users whose boards are affected by this issue, you may create and delete cards and edit card descriptions as usual, but you will not be able to see comments or the detailed activity log of the cards. We estimate that the rebuild will take another 24 hours to complete. We will update this page as we have more information. May <var data-var='date'>18</var>, <var data-var='time'>06:14</var> EDT Update - Trello continues to experience slowdowns and failures that are affecting comment operations, including creating and deleting comments. Our teams continue to work on the issue resolution, while it is taking longer than expected. We will provide more updates within the next 8 hours or sooner once we have further information to share. May <var data-var='date'>17</var>, <var data-var='time'>23:51</var> EDT Update - Trello is experiencing slowdowns and failures affecting comment operations, including creating and deleting comments. Users may also experience delays when loading activity views on cards, viewing attachments, using Power-Ups, exporting boards and 'Updates' on home page. Our team is actively working on the resolution and will likely take up to 7 hours to restore the services back to full functionality. We will provide further update at this time, or earlier if we have additional information to share prior to this resolution. May <var data-var='date'>17</var>, <var data-var='time'>20:53</var> EDT Update - Trello is experiencing slowdowns and failures affecting comment operations, including creating and deleting comments. Users may also experience delays when loading activity views on cards, viewing attachments, using Power-Ups, or exporting boards. Some users are encountering errors when viewing specific cards. The team is working hard to restore full functionality and will provide another update within 3h. May <var data-var='date'>17</var>, <var data-var='time'>17:03</var> EDT Update - Work by the Trello engineering team continues to restore functionality to comments and activity views. Recovery of the affected systems is taking longer than anticipated. Next update will be posted within 4h or on a significant change. Thank you for your patience. May <var data-var='date'>17</var>, <var data-var='time'>12:25</var> EDT Update - Work by the Trello engineering team continues to restore functionality to comments and activity views. Next update will be posted within 4h or on a significant change. Thank you for your patience. May <var data-var='date'>17</var>, <var data-var='time'>11:13</var> EDT Identified - The team has identified the root cause and is hard at working resolving this issue. Users will see problems creating/updating/deleting comments and loading the activity view for cards at this time. The rest of Trello's features should be working as normal. We will provide more updates within 2h. May <var data-var='date'>17</var>, <var data-var='time'>10:11</var> EDT Investigating - Users may be experiencing slowdowns across various functions of Trello including creating/deleting comments, editing cards, or creating new attachments. The team is actively working to fix the issue and will provide more updates within the hour.

Trello - degraded performance

May <var data-var='date'>15</var>, <var data-var='time'>14:04</var> EDT Resolved - Search is now fully up to date for all users, and all issues with previous degraded functionality have been resolved. May <var data-var='date'>15</var>, <var data-var='time'>13:36</var> EDT Monitoring - The team has resolved the previous issues and is now monitoring the system to ensure a full return to baseline. Search indexing is still approximately 1h delayed, but will be up to date shortly. Thank you for your patience May <var data-var='date'>15</var>, <var data-var='time'>12:40</var> EDT Identified - The Trello team has identified and mitigated most of the issues with cards and comments. Users may still see delays in search indexing for short time while it catches up to realtime. May <var data-var='date'>15</var>, <var data-var='time'>11:31</var> EDT Update - Trello engineers are actively working on resolving issues that our users may be seeing around commenting on cards, deleting comments, and adding new attachments. Users may also find that recent changes to cards are not reflected in search results. We are continuing to work on it and will provide more updates within the hour. May <var data-var='date'>15</var>, <var data-var='time'>11:14</var> EDT Investigating - We are investigating degraded performance of some Trello features. We will provide more details within the next hour.

Trello - degraded performance (resolved)

May <var data-var='date'>14</var>, <var data-var='time'>02:48</var> EDT Resolved - All products and services impacted by this incident should now be fully recovered, and this incident is resolved. May <var data-var='date'>14</var>, <var data-var='time'>02:41</var> EDT Update - We are approaching full system recovery at this time, and are performing final confirmations that services are restored. May <var data-var='date'>14</var>, <var data-var='time'>02:40</var> EDT Update - We are now able to see recovery for all impacted products, and users should be able to access their products as expected. Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed. May <var data-var='date'>14</var>, <var data-var='time'>01:43</var> EDT Monitoring - Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products. We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place. May <var data-var='date'>14</var>, <var data-var='time'>01:34</var> EDT Update - Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products. At this time, Atlassian customers should also be able to once again raise support requests with our team. We will provide further update within an hour as we are able to progress mitigating this issue. May <var data-var='date'>14</var>, <var data-var='time'>01:24</var> EDT Identified - It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident. We are continuing to receive reports about expanded product impact resulting from this incident. While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information. We will provide further update within one hour, or sooner as further information becomes available.

Users experiencing issues accessing multiple Atlassian products

May <var data-var='date'> 8</var>, <var data-var='time'>06:26</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>06:25</var> EDT Update - We are continuing to monitor for any further issues. May <var data-var='date'> 8</var>, <var data-var='time'>04:03</var> EDT Update - We continue to monitor the situation as services recover. We are currently in the process of clearing the backlog of queued events. We will provide a further update in approximately one hour. May <var data-var='date'> 8</var>, <var data-var='time'>01:53</var> EDT Monitoring - The underlying issue in public infrastructure which affected asynchronous event processing has been mitigated and all the affected services are recovering. We are now working on clearing the backlog of queued events, which means some actions (such as notifications, automation triggers, and data syncs) may be in degraded state. We will continue to monitor and provide updates as the backlog is cleared. May <var data-var='date'> 8</var>, <var data-var='time'>00:10</var> EDT Update - We are continuing to work with our public cloud provider to mitigate this issue. We are starting to see some recovery in regions outside of Eastern USA, however, users globally may still be experiencing issues with certain product features. These are listed at the bottom of each product page. May <var data-var='date'> 8</var>, <var data-var='time'>00:10</var> EDT Update - Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available. May <var data-var='date'> 8</var>, <var data-var='time'>00:10</var> EDT Update - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available. May <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> EDT Update - Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available. May <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> EDT Update - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available. May <var data-var='date'> 7</var>, <var data-var='time'>22:15</var> EDT Identified - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available. May <var data-var='date'> 7</var>, <var data-var='time'>21:31</var> EDT Investigating - We are experiencing issues with multiple Atlassian products. Our teams are investigating further and more updates including will be shared within 1 hour.

Multiple Atlassian services are experiencing issues

Feb <var data-var='date'>21</var>, <var data-var='time'>10:32</var> EST Resolved - Impact Trello users are experiencing issues with websocket connections, leading to difficulties in maintaining active sessions. Affected users may notice disruptions in service as connections are intermittently dropping. Current Status Efforts are underway to restore normal service. Teams are actively engaged in identifying the best path to full resolution. Next Steps The incident team is focusing on pinpointing the root cause and implementing necessary fixes. The next communication will be shared in 30 minutes. Feb <var data-var='date'>21</var>, <var data-var='time'>10:32</var> EST Investigating - Impact Trello users are experiencing issues with websocket connections, leading to difficulties in maintaining active sessions. Affected users may notice disruptions in service as connections are intermittently dropping. Current Status Efforts are underway to restore normal service. Teams are actively engaged in identifying the best path to full resolution. Next Steps The incident team is focusing on pinpointing the root cause and implementing necessary fixes. The next communication will be shared in 30 minutes.

Trello Slow or down for users

Feb <var data-var='date'>19</var>, <var data-var='time'>10:22</var> EST Resolved - On February 19, 2026, Trello users may have experienced performance degradation. The issue has now been resolved, and the service is operating normally for all affected customers. Feb <var data-var='date'>19</var>, <var data-var='time'>10:10</var> EST Monitoring - The issue has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability. Feb <var data-var='date'>19</var>, <var data-var='time'>10:06</var> EST Investigating - We are actively investigating reports of performance degradation affecting Trello. We will share updates here as more information is available.

Degraded performance of Trello

Feb <var data-var='date'> 9</var>, <var data-var='time'>03:36</var> EST Resolved - Trello users experienced performance degradation. The issue has now been resolved, and the service is operating normally for all affected customers. Feb <var data-var='date'> 9</var>, <var data-var='time'>03:20</var> EST Monitoring - Trello performance was degraded and the performance degradation of Trello has been resolved. All the services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.

Trello performance is degraded

Dec <var data-var='date'>27</var>, <var data-var='time'>00:20</var> EST Resolved - We have successfully mitigated the incident and all affected services are now fully operational. Our teams have verified that normal functionality has been restored across all areas. Thank you for your patience and understanding while we worked to resolve this issue. Dec <var data-var='date'>26</var>, <var data-var='time'>23:42</var> EST Monitoring - We have taken steps to mitigate the issue and are seeing recovery in the affected services. Our teams will continue to closely monitor the situation and are actively working to confirm that all services are fully restored. We will provide further updates as we make additional progress.

Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products

Dec <var data-var='date'>12</var>, <var data-var='time'>02:41</var> EST Resolved - On December 12, 2025, from 05:51 UTC to 08:09 UTC, Trello users may have experienced service disruptions on the web page and mobile apps. The issue has now been resolved, and the service is operating normally for all affected customers. Dec <var data-var='date'>12</var>, <var data-var='time'>02:28</var> EST Monitoring - Our engineering team has implemented a fix, and services have now recovered. We will continue to closely monitor the situation. Dec <var data-var='date'>12</var>, <var data-var='time'>01:40</var> EST Investigating - We are actively investigating reports of a service disruption affecting Trello users. We'll share updates here as they become available or within the hour.

500 Errors being experienced by Trello users

Nov <var data-var='date'>21</var>, <var data-var='time'>11:49</var> EST Resolved - The Trello performance degradation has been resolved. Also, some intermittent errors on some of our other products, has also now been resolved. The issue has now been resolved, and the service is operating normally for all affected customers. Nov <var data-var='date'>21</var>, <var data-var='time'>11:14</var> EST Monitoring - The Trello performance degradation affecting some customers has been resolved. A subset of customers may have experienced intermittent errors on some of our other products, but these should also now be resolved too. We'll continue to monitor closely to confirm stability. Nov <var data-var='date'>21</var>, <var data-var='time'>10:30</var> EST Update - Multiple Atlassian services are experiencing degraded performance. We are investigating and will provide an update within the hour. Nov <var data-var='date'>21</var>, <var data-var='time'>09:55</var> EST Investigating - Multiple Atlassian services are seeing outages and we are investigating the same. We shall keep you posted on the progress in 60 minutes, if not sooner

Multiple Atlassian services experiencing degraded performance

Nov <var data-var='date'>14</var>, <var data-var='time'>15:30</var> EST Resolved - On November 14, 2025 Trello users may have experienced delays on the execution of Trello automations. The issue has now been resolved, and the service is operating normally for all affected customers. Note: All automations identified as impacted by this incident will be automatically rerun, no customer actions are needed to rerun these automations. Nov <var data-var='date'>14</var>, <var data-var='time'>14:49</var> EST Monitoring - We have applied mitigations and continue to see improvements in Trello Automation processing times. However, some users may still experience delays in automation execution. We will provide another update by 20:45 UTC, or sooner if more information becomes available. Nov <var data-var='date'>14</var>, <var data-var='time'>14:02</var> EST Identified - We have identified the cause of the issue, and our teams are diligently working on applying mitigations. We are seeing good signs of recovery, however, some users may experience some delays in Trello Automations executing. We’ll share additional updates at 19:45 UTC, or sooner, as more information is available. Nov <var data-var='date'>14</var>, <var data-var='time'>12:43</var> EST Investigating - We are actively investigating reports of performance degradation affecting Trello automations. We'll share updates here as more information is available.

Trello automations delayed

Oct <var data-var='date'>21</var>, <var data-var='time'>01:24</var> EDT Resolved - Our team is now able to see full recovery across the vast majority of Atlassian products. We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agents, and our team is continuing to investigate with urgency. We apologise for the inconvenience that this incident has caused and we will provide further information when the Post Incident Investigation has been completed. Oct <var data-var='date'>20</var>, <var data-var='time'>23:24</var> EDT Update - The issue relating to the Atlassian Support portal displaying a message to customers to use our temporary support channel has now been resolved. The Atlassian Support portal is fully functional for any ongoing support issues. With regards to other Atlassian products, we continue to see recovery continuing across all impacted products and our teams are continuing to monitor as the recovery continues. We will provide further update on our recovery status within two hours. Oct <var data-var='date'>20</var>, <var data-var='time'>21:07</var> EDT Update - We continue to see recovery progressing across all impacted products as backlogged items continue to be processed. The Atlassian Support portal is currently displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message. We will provide further update on our recovery status in two hours. Oct <var data-var='date'>20</var>, <var data-var='time'>20:03</var> EDT Update - Our team is now seeing recovery across all impacted Atlassian products. We are continuing to monitor for individual products that may still be processing backlogged items now that services are restored. The Atlassian Support portal is currently still displaying a message directing customers to our temporary support channel. Please note that our support portal is currently fully functional for those attempting to raise requests. We are continuing to look into this alert to remove this message. We will provide further update on our recovery status in one hour. Oct <var data-var='date'>20</var>, <var data-var='time'>18:58</var> EDT Update - Our teams are continuing to monitor the recovery of systems across Atlassian products. This update is to inform that the Atlassian Support portal is fully operational at this time for customers that wish to contact support. Oct <var data-var='date'>20</var>, <var data-var='time'>17:26</var> EDT Update - Monitoring - We've started seeing continued product experience improvement. While we still have a backlog of event processing, we are seeing improvements in systems operational capabilities across all products. We estimate a significant improvement with the next few hours and will continue to monitor the health of AWS services and the effects on Atlassian customers. We appreciate your continued patience and remain committed to full resolution as we work through this situation. We will post our next update in two hours. Oct <var data-var='date'>20</var>, <var data-var='time'>14:38</var> EDT Monitoring - There have been no changes since our last update. We will provide our next updated by 9:00PM UTC or sooner as new information becomes available. We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. Oct <var data-var='date'>20</var>, <var data-var='time'>13:43</var> EDT Update - We are currently aware of an ongoing incident impacting Atlassian Cloud services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>13:27</var> EDT Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>12:36</var> EDT Update - Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>12:35</var> EDT Update - Update - Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will be providing hourly updates on this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>11:22</var> EDT Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>11:20</var> EDT Update - Update - We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our public cloud provider is actively working to mitigate this issue with urgency. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. We will continue to provide updates every hour or sooner as new information becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>10:02</var> EDT Update - We understand your pain and mitigating or fixing this issue is of utmost importance. Our public cloud provider is actively working to mitigate this issue on priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:58</var> EDT Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:56</var> EDT Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>09:07</var> EDT Update - Our public cloud provider is working to mitigate this issue quickly. We are seeing some early positive indicators and are continuing to monitor. We appreciate your patience and will continue to provide updates every hour or sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>08:06</var> EDT Update - Atlassian team is actively engaged and continues to work with our public cloud provider to mitigate this issue at the earliest. We are starting to see partial operations succeed. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>07:07</var> EDT Update - We continue to work with our public cloud provider towards mitigating the issue at the earliest. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>05:58</var> EDT Identified - We understand that our public cloud provider has identified the cause of the issue. We are starting to see some recovery and is working towards mitigation. We appreciate your patience. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>05:24</var> EDT Update - We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>05:23</var> EDT Update - We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment. We shall continue to share updates every hour, if not sooner. Oct <var data-var='date'>20</var>, <var data-var='time'>04:24</var> EDT Update - Atlassian Cloud services are impacted and we are aware that our customers might not be able to create support tickets. Our teams are actively investigating the same. We shall keep you informed of the progress every hour. Oct <var data-var='date'>20</var>, <var data-var='time'>03:56</var> EDT Investigating - We have noticed that Atlassian Cloud services are impacted and our teams are actively investigating the same. We shall keep you informed of the progress every hour.

Atlassian Cloud Services impacted

Sep <var data-var='date'>11</var>, <var data-var='time'>10:18</var> EDT Resolved - On Thursday, September 11, 2025 1:00PM UTC, Trello users may have experienced performance degradation. The issues has now been resolved, and the service is operating normally for all affected customers. Sep <var data-var='date'>11</var>, <var data-var='time'>09:56</var> EDT Monitoring - The performance degradation of Trello has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.

Aug <var data-var='date'>27</var>, <var data-var='time'>17:12</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>17:01</var> EDT Monitoring - We are now seeing recovery and monitoring. Aug <var data-var='date'>27</var>, <var data-var='time'>15:39</var> EDT Investigating - We're receiving reports of connectivity problems while accessing Trello. You may see a "You are disconnected from Trello message" in the bottom left corner of your window notifying you that you've been disconnected. We're currently investigating the cause, and will post updates here as we determine it.

Trello Connectivity Problems

Jul <var data-var='date'>30</var>, <var data-var='time'>04:13</var> EDT Resolved - We have resolved this incident. Jul <var data-var='date'>30</var>, <var data-var='time'>03:16</var> EDT Investigating - We are currently investigating this issue.

Degraded experience adding and accessing media attachments

Jul <var data-var='date'>15</var>, <var data-var='time'>01:45</var> EDT Resolved - Our team has been able to identify a faulty configuration internally that was causing the errors relating to Email to Board functionality in Trello. The faulty configuration has now been reverted and Email to Board functionality should now be working as expected. For those that experienced Email to Board failures these emails can now be re-submitted if required to create the cards in Trello. We apologise again for any inconvenience caused by this issue. Jul <var data-var='date'>15</var>, <var data-var='time'>01:17</var> EDT Update - Our team is continuing to investigate the cause of errors relating to Email to Board actions in Trello. For those continuing to experience issues with Email to Board we encourage users to manually create their cards in Trello directly in the meantime. We apologise for any inconvenience caused and we will provide further updates as the investigation continues. Jul <var data-var='date'>14</var>, <var data-var='time'>23:43</var> EDT Investigating - We are aware of some users experiencing issues where Email to Board functionality is failing with an error message similar to 'This message could not be delivered due to a recipient error. Please try again later.' Our team is investigating with urgency and will provide an update as soon as possible.

Users experiencing issues with Email to Board failing

Jun <var data-var='date'>25</var>, <var data-var='time'>06:57</var> EDT Resolved - Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally. Jun <var data-var='date'>25</var>, <var data-var='time'>06:41</var> EDT Monitoring - We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely. Jun <var data-var='date'>25</var>, <var data-var='time'>06:21</var> EDT Identified - We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly. Jun <var data-var='date'>25</var>, <var data-var='time'>05:38</var> EDT Investigating - We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.

Issues affecting user syncing, Atlassian Administration

Jun <var data-var='date'> 4</var>, <var data-var='time'>20:59</var> EDT Resolved - Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally. Jun <var data-var='date'> 4</var>, <var data-var='time'>13:17</var> EDT Investigating - We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.

Customers may experience delays receiving emails

Jun <var data-var='date'> 2</var>, <var data-var='time'>09:24</var> EDT Resolved - On June 2nd, Trello's search bar functionality was not working correctly. The issue has now been resolved, and the service operates normally for all affected customers. Jun <var data-var='date'> 2</var>, <var data-var='time'>09:19</var> EDT Monitoring - The issues causing Trello’s search bar functionality to malfunction have been resolved, and services are now operating normally for all affected customers. We will monitor it closely to ensure stability. Jun <var data-var='date'> 2</var>, <var data-var='time'>08:58</var> EDT Identified - We are currently experiencing an issue with Trello, as the search bar functionality is not working properly. We have identified the issue and are in the process of mitigating the impact. We'll keep you posted with further updates. Jun <var data-var='date'> 2</var>, <var data-var='time'>08:08</var> EDT Investigating - We are currently experiencing an issue with Trello, as the search bar functionality is not working properly. Our team is diligently working to restore services as quickly as possible. We will keep you updated with further developments.

The search bar functionality in Trello is not working properly

May <var data-var='date'>15</var>, <var data-var='time'>11:21</var> EDT Resolved - A fix has been implemented, and the issue is now resolved. May <var data-var='date'>15</var>, <var data-var='time'>10:27</var> EDT Identified - We are aware that Trello was temporarily inaccessible for all customers. The system has already been recovered, and we are monitoring the situation.

Trello was temporarily inaccessible

May <var data-var='date'> 5</var>, <var data-var='time'>13:37</var> EDT Resolved - On May 5th, 2025 we identified a degradation for Trello. Trello is now back online and no further impact has been observed. May <var data-var='date'> 5</var>, <var data-var='time'>12:56</var> EDT Monitoring - We have identified and mitigated the issue causing Trello to be slow or unavailable for some users. We expect API traffic to return to normal within the next 30 minutes. We are now monitoring closely. We will update within the next 30 minutes. May <var data-var='date'> 5</var>, <var data-var='time'>11:08</var> EDT Investigating - We've noticed that Trello is slow or unavailable for some users. This will be present in both the web and mobile apps. Our engineering team is actively investigating this incident and working to bring Trello back up to speed as quickly as possible. We'll keep you posted with further updates on this page.

Trello is slow or unavailable for some users

Apr <var data-var='date'>25</var>, <var data-var='time'>15:12</var> EDT Resolved - Between 18:18 UTC to 18:33 UTC, we experienced an outage for Trello. The issue has been resolved and the service is operating normally. Our teams are investigating and will publish the root cause as soon as available. Apr <var data-var='date'>25</var>, <var data-var='time'>14:39</var> EDT Monitoring - Trello was slow or unavailable. Our engineering team is actively investigating this incident to determine root cause. Users affected by this incident may have noticeed that Trello was slow or completely unavailable in both the web and mobile apps. Trello operations have recovered. We will update this page as we have additional information.

Trello is slow or unavailable

Mar <var data-var='date'>11</var>, <var data-var='time'>09:30</var> EDT Resolved - Following a period of monitoring, we've confirmed that the issue with degraded performance in Trello has been resolved. For any further issues please contact our Support team. Mar <var data-var='date'>11</var>, <var data-var='time'>08:59</var> EDT Monitoring - Trello is back up and running and we're not seeing any more performance issues but we'll continue to monitor this. If you're still experiencing any performance issues, please reach out to us through our support channels for further assistance Mar <var data-var='date'>11</var>, <var data-var='time'>07:33</var> EDT Update - We're still looking into issues with degraded performance in Trello and our team are working to get Trello back up and running as quickly as possible. We'll post more updates on this shortly. Mar <var data-var='date'>11</var>, <var data-var='time'>06:43</var> EDT Investigating - We're continuing to investigate issues causing degraded performance in Trello for some Trello customers. We'll post more updates on this shortly. Mar <var data-var='date'>11</var>, <var data-var='time'>05:50</var> EDT Monitoring - Our team have implemented a fix and we're seeing performance improve, we'll continue to monitor this to make sure everything is working as normal. Mar <var data-var='date'>11</var>, <var data-var='time'>05:23</var> EDT Investigating - We're currently investigating an issue that's causing degraded performance in Trello for some customers and our team are working to get Trello back up and running as quickly as possible.

Degraded performance in Trello

Mar <var data-var='date'>10</var>, <var data-var='time'>07:50</var> EDT Resolved - We've identified this issue and released a fix so realtime updates are back up and running in Trello. We appreciate your patience and understanding while we worked on this. Mar <var data-var='date'>10</var>, <var data-var='time'>07:15</var> EDT Investigating - We're currently investigating an issue causing degraded performance for Trello's realtime updates for some customers. Our team are actively working to bring Trello back up to speed as quickly as possible.

Trello Realtime Updates are degraded

Mar <var data-var='date'> 7</var>, <var data-var='time'>13:23</var> EST Resolved - The changes we applied to our infrastructure have resulted in very good results on our side, and we’re no longer noticing issues that would result in constant disconnections or degraded services for Trello. We appreciate your understanding while we worked on this. Mar <var data-var='date'> 7</var>, <var data-var='time'>12:18</var> EST Identified - We’ve already identified the issue and are working on a possible fix in our infrastructure for all connection problems some users have been experiencing. We’ll share a new update soon! Mar <var data-var='date'> 7</var>, <var data-var='time'>09:38</var> EST Update - We're continuing to investigate this issue with connections to Trello being dropped. Our engineering are working to bring Trello back up to speed as quickly as possible. Mar <var data-var='date'> 7</var>, <var data-var='time'>07:12</var> EST Investigating - We are investigating an issue related to connections being dropped. Some Trello users are experiencing slower updates and disconnection messages. Our engineering team is actively working to bring Trello back up to speed as quickly as possible.

Is Trello down?

Trello status is UP

Lastest published events

Trello - degraded performance

Trello - degraded performance (resolved)

Users experiencing issues accessing multiple Atlassian products

Trello Services, Components and Regions

Recent Trello events

Trello - degraded performance

Trello - degraded performance (resolved)

Users experiencing issues accessing multiple Atlassian products

Multiple Atlassian services are experiencing issues

Trello Slow or down for users

Degraded performance of Trello