Aug <var data-var='date'> 6</var>, <var data-var='time'>14:57</var> CEST Resolved - The platform is operating normally, and this incident is now considered resolved. We will continue investigating the circumstances surrounding the disruption as part of our post-incident review. A post-mortem with additional details will be shared once the investigation has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>12:53</var> CEST Monitoring - We are currently monitoring the platform. Service has remained stable since the incident, and we continue to observe the system while our investigation remains ongoing. Aug <var data-var='date'> 6</var>, <var data-var='time'>12:17</var> CEST Investigating - We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk) meaning that you can neither access the TrekkSoft backoffice nor accept bookings via the booking widget, channel manager or website builder. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue. We will keep you updated through our https://status.trekksoft.com/ for any further information. If you haven’t subscribed to it yet, we encourage you to do it.

Global issue affecting all/ majority of TrekkSoft’s functionalities

Jun <var data-var='date'>22</var>, <var data-var='time'>08:25</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>20</var>, <var data-var='time'>10:22</var> CEST Monitoring - Certain domains and subdomains were inaccessible this mornig, which caused the temporary disruptions to TrekkSoft production functionalities (including the Backoffice, POS Desk, and Booking Widgets). All systems and services are now fully operational and working as expected. Next Steps: Our engineering team is closely monitoring performance and stability to ensure everything remains running smoothly. We appreciate your patience while we brought services back online. Another update will be provided once we formally close the incident. Jun <var data-var='date'>20</var>, <var data-var='time'>08:41</var> CEST Update - The ongoing technical issue is also impacting booking functionality for certain accounts, preventing new bookings from being received. Our development team is actively working on a fix. Thank you for your patience as we work to resolve this completely. We will keep you updated here. Jun <var data-var='date'>20</var>, <var data-var='time'>08:13</var> CEST Investigating - We are currently experiencing issues in some Trekksoft production functionalities (a.o. Backoffice, POS Desk). This might result in you not being able to access the Backoffice or POS Desk. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue. We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.

Issues accessing TrekkSoft Backoffice and POS Desk

Jun <var data-var='date'>18</var>, <var data-var='time'>21:11</var> CEST Resolved - We have successfully resolved the recent performance issues, and all platform functions have returned to normal operations. No customer or system data was compromised during this incident. We will continue to closely monitor all systems to ensure ongoing stability and performance. Thank you for your patience and understanding. Jun <var data-var='date'>18</var>, <var data-var='time'>18:07</var> CEST Monitoring - For a short period of time, certain domains and subdomains were inaccessible, which caused the temporary disruptions to TrekkSoft production functionalities (including the Backoffice, POS Desk, and Booking Widgets). Current Status: System Recovery: All systems and services are now fully operational and working as expected. Next Steps: Our engineering team is closely monitoring performance and stability to ensure everything remains running smoothly. We appreciate your patience while we brought services back online. Another update will be provided once we formally close the incident. Jun <var data-var='date'>18</var>, <var data-var='time'>18:02</var> CEST Identified - We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk) that could potentially be affecting access to the TrekkSoft backoffice and bookings via the booking widget, channel manager or website builder. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don’t hesitate to contact us. We will make sure to keep you updated on the progress of this issue. We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.

Global issue affecting all/majority of TrekkSoft’s functionalities

Jun <var data-var='date'>13</var>, <var data-var='time'>17:30</var> CEST Resolved - We have successfully resolved a brief recurrence of the performance issues experienced yesterday, and all TrekkSoft platform functions have returned to normal operations. Earlier today (from 17:30 CEST until 19:30 CEST), our infrastructure was targeted by a similar cyber attack to the one we faced yesterday. Because our engineering and security teams were already on high alert and actively hardening our defenses, we were able to identify, isolate, and mitigate the threat almost immediately. Importantly, we can once again confirm that no customer or system data was compromised during this incident. Our teams will remain on high alert and will continue to closely monitor all systems around the clock to ensure ongoing stability and performance. We appreciate your continued patience and understanding as we navigate this.

Resolved - Performance Issues Mitigated

Jun <var data-var='date'>12</var>, <var data-var='time'>16:45</var> CEST Resolved - We have successfully resolved the recent performance issues, and all platform functions have returned to normal operations. Our engineering and security teams identified the root cause as a cyber attack targeting our infrastructure. The immediate threat has been mitigated, and we are actively implementing corrective security measures to strengthen our defenses against this specific attack vector in the future. Importantly, our investigation has confirmed that no customer or system data was compromised during this incident. We will continue to closely monitor all systems to ensure ongoing stability and performance. Thank you for your patience and understanding. Jun <var data-var='date'>12</var>, <var data-var='time'>15:33</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>12</var>, <var data-var='time'>15:04</var> CEST Investigating - We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk) that could potentially be affecting access to the TrekkSoft backoffice and bookings via the booking widget, channel manager or website builder. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue. We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.

May <var data-var='date'>11</var>, <var data-var='time'>20:17</var> CEST Resolved - The incident has been fully resolved, and all systems are back to normal operation. We are currently conducting a thorough internal review and will publish a detailed post-mortem report tomorrow. May <var data-var='date'>11</var>, <var data-var='time'>17:49</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>11</var>, <var data-var='time'>17:22</var> CEST Investigating - We are currently experiencing global issues in several Trekksoft production functionalities (a.o. Backoffice, POS Desk) meaning that you can neither access the TrekkSoft backoffice nor accept bookings via the booking widget, channel manager or website builder. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue. We will keep you updated through our statuspage for any further information. If you haven’t subscribed to it yet, we encourage you to do it.

Service interruptions at TrekkSoft

Apr <var data-var='date'>15</var>, <var data-var='time'>07:56</var> CEST Completed - The scheduled maintenance has been successfully completed. Apr <var data-var='date'>15</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>17:42</var> CEST Scheduled - To enhance platform performance and provide a more seamless experience, we have scheduled essential maintenance. You may experience brief service interruptions during this time; however, we expect full functionality to be restored within two hours. We understand how important uninterrupted access is, and we sincerely appreciate your patience while we make these improvements. If you have any questions, our support team is here to help.

Scheduled maintenance notice: 15th April 2026

Feb <var data-var='date'>19</var>, <var data-var='time'>11:18</var> CET Resolved - This incident has been resolved and all Trekksoft functionalities are operating normally. We will provide a postmortem of the incident as soon as possible. We apologize once again for any inconvenience this may have caused. Feb <var data-var='date'>19</var>, <var data-var='time'>09:14</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>19</var>, <var data-var='time'>09:00</var> CET Investigating - We are currently investigating technical issues affecting core Trekksoft services, including the Backoffice, POS Desk, Booking Widget, etc.  You may experience difficulties processing bookings or accessing your account. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.

Nov <var data-var='date'>12</var>, <var data-var='time'>22:39</var> CET Resolved - Saferpay has confirmed that the incident is resolved. At the current time we do not have further information about the cause of the incident. Start of disruption: Wednesday, November 12, 2025, 19:07 CET End of disruption: Wednesday, November 12, 2025, 21:40 CET We apologize for any inconvenience this has caused you. Nov <var data-var='date'>12</var>, <var data-var='time'>22:16</var> CET Update - Processing has been stable for the last 20 minutes. We'll continue monitoring the situation. Nov <var data-var='date'>12</var>, <var data-var='time'>21:24</var> CET Monitoring - We've seen some improvements in payments handling, but are still observing issues related to SCA/3DS redirects back to Saferpay. Transactions without additional user authentication seem to be processed again. Nov <var data-var='date'>12</var>, <var data-var='time'>20:10</var> CET Identified - We've received confirmation from Worldline that the following services are currently interrupted: - Processing of online transactions from Saferpay by American Express CH - Processing of online transactions from Saferpay by American Express DE - Processing of online transactions from Saferpay by Giropay - Processing of online transactions from Saferpay by Intercard - Processing of online transactions from Saferpay by Klarna - Processing of online transactions from Saferpay by Worldline CH - Processing of online transactions from Saferpay by Worldline EU - Processing of online transactions from Saferpay by American Express SafeKey - Processing of online transactions from Saferpay by Saferpay Backoffice - Processing of online transactions from Saferpay by Diners ProtectBuy - Processing of online transactions from Saferpay via Mastercard ID Check - Processing of online transactions from Saferpay via VISA Secure - Processing of TWINT online transactions from Saferpay (SATA) Nov <var data-var='date'>12</var>, <var data-var='time'>20:05</var> CET Investigating - We are investigating an issue causing payment failures. We've traced the problem to our external payment gateway and are monitoring their investigation. We will update you as we learn more.

Disruption of online transactions via Saferpay/Worldline

Oct <var data-var='date'>22</var>, <var data-var='time'>07:40</var> CEST Completed - The scheduled maintenance has been completed. All functionalities are operational. Thank you again for your continued patience and understanding. Oct <var data-var='date'>21</var>, <var data-var='time'>16:39</var> CEST Scheduled - We will be performing essential scheduled maintenance to improve our product's performance and deliver a better experience. When: Wednesday, October 22nd, 6:00 – 8:00 AM CEST There will be temporary downtime during this period, but we expect the interruption to last no longer than two hours. In terms of downtime the upgrade will affect only a few parts of the system which are related to bookings and payments. You will still be able to login and check your guest manifest. We appreciate your understanding as we make these upgrades. Please contact our support team if you have any questions or concerns.

Scheduled maintenance notice: 22nd October 6:00 AM to 8:00 AM (CEST)

Oct <var data-var='date'>21</var>, <var data-var='time'>09:49</var> CEST Resolved - We are pleased to confirm that the Amazon Web Services (AWS) service disruptions have been fully resolved. All TrekkSoft and ExperienceBank services remained stable throughout the event. Thank you for your patience. Oct <var data-var='date'>20</var>, <var data-var='time'>17:03</var> CEST Update - Our Amazon cloud hosting service Amazon Web Services (AWS) continues to experience global disruptions, which are impacting hundreds of companies. Currently, all TrekkSoft and ExperienceBank services appear to be working correctly. However, we remain highly vigilant and prepared for possible downtime due to the ongoing AWS instability. If you have upcoming tours we advise you to download guest manifests for today/tomorrow including pick up points. Due to the ongoing situation on AWS, we will be postponing our planned maintenance from Tuesday 21st to Wednesday 22nd of October between 6-8AM CEST. We will continue to monitor the ongoing situation with AWS in case it will force us to shift our maintenance plans yet again and, provide updates as they become available. Oct <var data-var='date'>20</var>, <var data-var='time'>12:42</var> CEST Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>11:52</var> CEST Monitoring - Our Amazon cloud hosting service AWS is experiencing disruptions across the globe. At the moment hundreds of companies/services using AWS are not working. Currently all TrekkSoft and ExperienceBank services appear to be working correctly but we remain vigilant for a possible downtime because of the Amazon issues this morning. If you have upcoming tours we advise you to download guest manifests for today/tomorrow including pick up points. We will continue to update you as the situation evolves.

Service disruption warning

Oct <var data-var='date'>14</var>, <var data-var='time'>12:39</var> CEST Resolved - The scheduled maintenance has been completed. All functionalities are operational. Thank you again for your continued patience and understanding. Oct <var data-var='date'>14</var>, <var data-var='time'>10:45</var> CEST Update - The upgrade has been successfully completed, and HTTP traffic has been re-enabled, restoring full access to the system. Our team continues to monitor performance to ensure everything is running smoothly. Thank you again for your patience and understanding during today’s upgrade. Oct <var data-var='date'>14</var>, <var data-var='time'>10:21</var> CEST Update - To accelerate the backup process required for our upcoming upgrade, we will temporarily disable HTTP traffic for both our web app and API. During this time, the system will be unavailable, and you may encounter a gateway error (e.g., 502) when attempting to access it. Once the backup is complete, our team will need an additional 30 minutes to finalize the upgrade before restoring full access. We sincerely apologize for the inconvenience and appreciate your understanding as we work to improve system performance and reliability. Oct <var data-var='date'>14</var>, <var data-var='time'>10:21</var> CEST Update - To accelerate the backup process required for our upcoming upgrade, we will temporarily disable HTTP traffic for both our web app and API. During this time, the system will be unavailable, and you may encounter a gateway error (e.g., 502) when attempting to access it. Once the backup is complete, our team will need an additional 30 minutes to finalize the upgrade before restoring full access. We sincerely apologize for the inconvenience and appreciate your understanding as we work to improve system performance and reliability. Oct <var data-var='date'>14</var>, <var data-var='time'>08:23</var> CEST Update - Our scheduled maintenance is taking a bit longer than expected. The process is still ongoing, and some services may remain unavailable for a short while longer. We’re actively working to complete the update and verify everything is running smoothly. We’ll share another update as soon as maintenance is complete. Thank you for your continued patience and understanding. Oct <var data-var='date'>14</var>, <var data-var='time'>06:00</var> CEST Monitoring - To continue improving our product’s performance and deliver an even better experience, we’ll be performing essential scheduled maintenance. During this time, there may be temporary downtime, though we expect any interruption to last no longer than two hours. When: Tuesday, October 14th, 6:00 – 8:00 am CEST We understand how important uninterrupted access is, and we truly appreciate your patience and understanding as we make this upgrade. If you have any questions or concerns, please don’t hesitate to reach out to our support team.

Scheduled maintenance notice: 14th October 6:00 AM to 8:00 AM (CEST)

Aug <var data-var='date'> 7</var>, <var data-var='time'>11:29</var> CEST Resolved - The incident has been resolved and booking notifications are being delivered as expected. As mentioned, the root cause seemed to be related to a phishing email attack detected by our external email distribution service. A more detailed explanation of the incident will be shared in the coming days. Our client services teams remain at your disposal for any continued support you may need. We sincerely apologize once again for any inconvenience caused. Aug <var data-var='date'> 6</var>, <var data-var='time'>19:33</var> CEST Monitoring - All notifications are being sent again. The temporary disruption was caused by a phishing email detected by our external email distribution service. We will continue to monitor the situation closely. We apologize for any inconvenience this may have caused. Aug <var data-var='date'> 6</var>, <var data-var='time'>13:54</var> CEST Update - We have been experiencing an incident with our external email distribution service. As a result some notifications were not sent. It affects all notifications to merchants, resources or guests. This has not prevented new bookings meanwhile. We have identified the cause as phishing emails and therefore the email service has been temporarily stopped for security measures. We expect the email service to be put back online within working hours today, with measures preventing any further phishing emails. Be aware that the "resend" option in the booking details is as well not functional at the moment. In the meantime, if you have customers reaching out to you, you can go to the booking and download the ticket and send it to them in a separate email. We'd like to emphasize that our teams are here to help and available for you to reach out if you have any further questions or need help with the above. Your business continuity is our first priority and we are here to support you. Aug <var data-var='date'> 6</var>, <var data-var='time'>10:44</var> CEST Identified - We identified the root cause of the issue and trying to re-establish notifications as soon as possible. Aug <var data-var='date'> 6</var>, <var data-var='time'>10:43</var> CEST Update - We are continuing to investigate this issue. Aug <var data-var='date'> 6</var>, <var data-var='time'>09:18</var> CEST Investigating - We are currently investigating an issue where some booking notifications are not being received by users. Please note that this issue does not appear to be affecting all accounts. Our developers are actively investigating the root cause and working to resolve it. We apologize for any inconvenience this may cause and appreciate your patience. We will share further updates as soon as we have more information.

Registered delivery issue with notifications

Jul <var data-var='date'>14</var>, <var data-var='time'>14:41</var> CEST Resolved - All Trekksoft functionalities are now operating normally. We will provide a postmortem of the incident as soon as possible. We apologize once again for any inconvenience this may have caused. Jul <var data-var='date'>12</var>, <var data-var='time'>18:01</var> CEST Monitoring - Trekksoft Systems have been targeted today by a well coordinated cyber attack. Our teams have been working tirelessly to defend against this issue and have put in place several measures that have for now, reestablished normal functionality in all areas of the system. However we continue to see the aggressors make efforts to disrupt the system. We continue to monitor the situation and be on high alert until these attacks have subsided. We apologize for the inconvenience caused and will continue to provide updates. Jul <var data-var='date'>12</var>, <var data-var='time'>15:13</var> CEST Identified - The attack has resume and the system is down again. We are taking measures to find a definite solution to stop the attack. We will keep you updated and apologize for the inconvenience caused. Jul <var data-var='date'>12</var>, <var data-var='time'>14:51</var> CEST Monitoring - The situation seems to be stabilizing making all parts of the system available again. Custom domains are now accessible. Bookings appear to be working as expected on all channels now, and OTA bookings will beginning to be processed. The root cause of the issue was an attack. We will keep monitoring the situation to make sure all systems are performing well. Jul <var data-var='date'>12</var>, <var data-var='time'>12:57</var> CEST Identified - Since 10:29am, our company experienced a targeted attack on several subdomains making the system unavailable. We are taking measures to stop the attack. We will keep you updated. Jul <var data-var='date'>12</var>, <var data-var='time'>11:53</var> CEST Investigating - We are currently experiencing an issue that is preventing bookings from being placed. The affected parts of the system include the Booking Widget, PoS desk, and the mPoS mobile app, which is currently inaccessible. Users who host their site via the Trekksoft Website Builder may also be unable to access their site. While channel manager bookings are still being taken via OTAs, they are not being processed on our system at the moment. We are actively investigating the root cause to find the quickest solution to restore booking functionality. We will keep you updated and apologize for the inconvenience caused.

Registered downtime 12th of July 2025

Jul <var data-var='date'> 1</var>, <var data-var='time'>09:07</var> CEST Resolved - The incident has been resolved, and all TrekkSoft functionalities are operating as expected. The intermittent failure was due to a database overload. A more detailed explanation of the incident will be shared as soon as possible. We sincerely apologize once again for any inconvenience caused. Jul <var data-var='date'> 1</var>, <var data-var='time'>07:55</var> CEST Monitoring - The system has been stable and fully operational since 10:15 PM CEST on June 30. We will continue to monitor the situation closely and provide a more detailed update later today. Jun <var data-var='date'>30</var>, <var data-var='time'>22:06</var> CEST Investigating - We are currently experiencing intermittent system failures due to a database overload. As a result, you may encounter issues accessing the backoffice or receiving bookings online. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause

Incident registered

Jun <var data-var='date'>19</var>, <var data-var='time'>17:02</var> CEST Resolved - The incident has been resolved and booking notifications are being delivered as expected. As mentioned, the root cause seemed to be related to an issue in one of our systems. We sincerely apologize once again for any inconvenience caused. Jun <var data-var='date'>19</var>, <var data-var='time'>14:42</var> CEST Monitoring - The notification emails that where not sent are being sent. The root cause of the issue was a problem with one of our systems. We will keep monitoring the situation Jun <var data-var='date'>19</var>, <var data-var='time'>13:40</var> CEST Investigating - We are currently experiencing an issue with bookings notifications delivery. Notifications look delivered on our end but actually not received. Our developers are already investigating the root cause of the issue. We're sorry for any inconvenience this has caused and appreciate your patience as we work to fix it. We'll keep you updated on our progress.

Registered issue: Booking notifications failure

Jun <var data-var='date'>12</var>, <var data-var='time'>10:06</var> CEST Resolved - On June 11th, between 8:30 PM and 9:20 PM, our company experienced a targeted attack on several subdomains. During this time, key applications—including Admin Desk, POS Desk, Booking Widget, and Website Builder—were partially or fully unavailable. As a result, bookings were not being processed successfully. After an analysis by the engineering team, patterns for the attack as well as the source was identified and the IP address successfully blocked. Bookings originating from OTAs were subsequently reprocessed and delivered later that evening. As improvement steps, we plan to change our proxies used for subdomains and move them to a web application firewall. We apologize for any inconvenience this may have caused.

Incident Summary – June 11th 2025

Apr <var data-var='date'>17</var>, <var data-var='time'>09:08</var> CEST Resolved - The incident has been resolved, and all TrekkSoft functionalities are operating as expected since Wednesday, 22:16pm CEST. Our investigation revealed that an attack happened affecting custom domains. We aim to publish a detailed post-mortem later today. We sincerely apologize once again for any inconvenience caused. Apr <var data-var='date'>16</var>, <var data-var='time'>22:36</var> CEST Monitoring - Custom domains are now accessible again. The root cause of the issue was an attack, which was now successfully being blocked. We will keep monitoring the situation. Apr <var data-var='date'>16</var>, <var data-var='time'>21:09</var> CEST Investigating - We are currently experiencing issues with custom domains not being accessible. Therefore the option to book might be limited. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.

Registered issue: Custom Domains not accessible

Jan <var data-var='date'>31</var>, <var data-var='time'>10:21</var> CET Resolved - We're happy to inform you that the incident has been resolved. Payyo's platform is now stable, and customers can successfully proceed with payments again. We sincerely apologize for any inconvenience this may have caused. Jan <var data-var='date'>31</var>, <var data-var='time'>09:40</var> CET Investigating - We want to inform you about an ongoing issue with the Payyo payment gateway. Currently, multiple errors are occurring when customers attempt to make payments on our hosted payment page (HPP), which may prevent transactions from being completed. We are in close contact with Payyo and will keep you updated on the situation. You can also check for real-time updates at http://status.payyo.ch/. We apologize for any inconvenience and appreciate your patience as we work to resolve this. If you have any questions or concerns, please don’t hesitate to reach out.

Payment gateway issue

Dec <var data-var='date'> 9</var>, <var data-var='time'>09:37</var> CET Resolved - The incident has been resolved, and all TrekkSoft functionalities are operating as expected since Friday 7:38pm CET. Our investigation revealed that the system slowdown was caused by an increase in CPU usage on our database cluster. By scaling up the database cluster, we were able to stabilize the system. However, we will explore measures to prevent similar issues in the future. A detailed postmortem of the incident will be shared in the coming days. We sincerely apologize once again for any inconvenience caused. Dec <var data-var='date'> 6</var>, <var data-var='time'>17:48</var> CET Update - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 6</var>, <var data-var='time'>16:07</var> CET Update - After implementing a fix, affected parts became functional again, unfortunately, we see a downgraded performance again preventing bookings from being placed. Our Engineering team keeps on investigating. The affected parts of the system including the Booking Widget, PoS desk, and the mPoS mobile app are currently inaccessible to take bookings. While channel manager bookings are still being taken via OTAs, they might not be processed on our system at the moment. Once again we apologize for the issues this might cause and we will keep you posted. Dec <var data-var='date'> 6</var>, <var data-var='time'>15:36</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 6</var>, <var data-var='time'>15:12</var> CET Update - We are continuing to investigate this issue. Dec <var data-var='date'> 6</var>, <var data-var='time'>15:11</var> CET Update - We are continuing to investigate this issue. Dec <var data-var='date'> 6</var>, <var data-var='time'>14:51</var> CET Investigating - We are currently experiencing an issue that is preventing bookings from being placed. The affected parts of the system included the Booking Widget, PoS desk, and the mPoS mobile app, which is currently inaccessible. Users who host their site via the Trekksoft Website Builder may not be affected. While channel manager bookings are still being taken via OTAs, they might not be processed on our system at the moment. Our developers are already investigating the root cause of the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue. We will keep you updated on our status page for any further information. If you haven’t subscribed to it yet, we encourage you to do it.

Registered Incident- Not able to take bookings (Booking Widget, POS, mPOS)

Dec <var data-var='date'> 3</var>, <var data-var='time'>13:52</var> CET Resolved - The incident has been resolved, and all TrekkSoft functionalities are operating as expected. Our investigation revealed that the system slowdown, which caused error messages during booking attempts and prevented some bookings from being processed, was triggered by an unexpected increase in system requests (e.g. a high volume of reporting requests). We have implemented a fix that appears to have resolved the issue and are actively exploring measures to prevent similar issues in the future. A detailed postmortem of the incident will be shared in the coming days. We sincerely apologize once again for any inconvenience caused. Dec <var data-var='date'> 2</var>, <var data-var='time'>18:27</var> CET Update - We are continuing to monitor for any further issues. Dec <var data-var='date'> 2</var>, <var data-var='time'>13:39</var> CET Monitoring - We have identified the root cause, applied a fix, and are currently monitoring the results. Dec <var data-var='date'> 2</var>, <var data-var='time'>13:37</var> CET Update - We are continuing to investigate this issue. Dec <var data-var='date'> 2</var>, <var data-var='time'>12:40</var> CET Investigating - We are currently experiencing a system delay that is causing a general slowdown of the system, this might result in error messages being shown and also might prevent some bookings from being placed. The affected areas include the booking widget, PoS desk and the mPoS mobile app. Our developers are actively investigating the root cause of this issue. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we work toward a resolution. If you have any questions or concerns, please feel free to reach out to us. We will keep you informed of any updates through our https://status.trekksoft.com page. If you haven't subscribed yet, we encourage you to do so to stay updated.

Registered system slowdown December the 2nd 2024

Nov <var data-var='date'> 5</var>, <var data-var='time'>22:24</var> CET Resolved - Saferpay informed that this incident has been resolved. Please be informed that due to a technical issue, some of your customers were unable to make payments online via Six Payment Services Today, (05/11/2024) between 20:12 and 21:42 CET. From 21:42 CET onwards, customers are able to make payments as expected. We apologize for any inconvenience caused. Nov <var data-var='date'> 5</var>, <var data-var='time'>21:50</var> CET Investigating - We would like to inform you that there is an ongoing issue with Saferpay, one of the payment providers used by Payyo. This is currently preventing many of our customers from processing certain payments including credit card, Apple Pay, and Google Pay transactions. This does not impact our merchants processing payments via Stripe or Paypal. We are in close contact with Payyo and will continue to update our customers on the situation. You can check any update directly at http://status.payyo.ch/ We apologize for any inconvenience and appreciate your patience as we address this matter. If you have questions or concerns, feel free to reach out. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.

Nov <var data-var='date'> 5</var>, <var data-var='time'>10:58</var> CET Resolved - Saferpay informed that this incident has been resolved. Please be informed that due to a technical issue, some of your customers were unable to make payments online via Six Payment Services Today, (05/11/2024) between 05:51 and 10:07 CET. From 10:07 CET onwards, customers are able to make payments as expected. Nov <var data-var='date'> 5</var>, <var data-var='time'>09:43</var> CET Update - We would like to inform you that there is an incident with Saferpay, one of the payment providers used by Payyo. As a result many of our customers are currently unable to process some payments with credit card, apple/ google pay, etc. We are in close contact with Payyo and will continue to update our customers on the situation. Note: This does not impact our merchants processing payments via Stripe or Paypal. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue. Nov <var data-var='date'> 5</var>, <var data-var='time'>09:35</var> CET Investigating - We would like to inform you that there is an incident with Saferpay, one of the payment providers used by Payyo. As a result many of our customers are currently unable to process some payments with credit card, apple/ google pay, etc. We are in close contact with Payyo and will continue to update our customers on the situation. Note: This does not impact our merchants processing payments via Stripe or Paypal. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. If you have any questions or concerns, please don't hesitate to contact us. We will make sure to keep you updated on the progress of this issue.

Oct <var data-var='date'> 9</var>, <var data-var='time'>18:14</var> CEST Resolved - We registered a cyber attack towards our systems, that resulted in a brief downtime. We identified and quickly reacted to the issue by blocking the attackers. The incident has been resolved, and all Trekksoft functionalities are now operating normally. We will provide a postmortem of the incident in the coming days. We apologize once again for any inconvenience this may have caused. Oct <var data-var='date'> 9</var>, <var data-var='time'>17:28</var> CEST Update - We are continuing to monitor for any further issues. Oct <var data-var='date'> 9</var>, <var data-var='time'>17:20</var> CEST Monitoring - We are currently monitoring the issue. Oct <var data-var='date'> 9</var>, <var data-var='time'>16:13</var> CEST Investigating - We are currently experiencing global issues in TrekkSoft's production functionalities (e.g. Backoffice, POS Desk). Our developers are already investigating on finding the root cause of the issue. We will keep you updated and apologize for the inconvenience caused.

Global issues in Trekksoft production functionalities (e.g. Backoffice, POS Desk)

Oct <var data-var='date'> 3</var>, <var data-var='time'>15:07</var> CEST Resolved - The incident has been resolved and all TrekkSoft functionalities are operating as expected. We have determined that the issue originated from one of our infrastructure services unexpectedly stopping and restarting, triggered a cascading effect, leading to a brief system outage. The responsibility for maintaining this service lies with our cloud services provider, AWS, and we have reached out to them for further clarification. We will explore measures to mitigate this type of issue on our end and will provide a postmortem of the incident in the coming days. We apologize once again for any inconvenience this may have caused. Oct <var data-var='date'> 3</var>, <var data-var='time'>15:05</var> CEST Update - We are continuing to investigate this issue. Oct <var data-var='date'> 3</var>, <var data-var='time'>13:28</var> CEST Investigating - TrekkSoft experienced a downtime during the last hour, with the outage lasting approximately 10 minutes. Since then, all systems have come back online. We are actively investigating to determine whether this was due to a potential cyber attack, while also reviewing our infrastructure for other possible causes. We will provide further updates as soon as we have more information. We apologize for this inconvenience.

Is TrekkSoft down?

TrekkSoft status is UP

Lastest published events

Global issue affecting all/ majority of TrekkSoft’s functionalities

Issues accessing TrekkSoft Backoffice and POS Desk

Global issue affecting all/majority of TrekkSoft’s functionalities

TrekkSoft Services, Components and Regions

Recent TrekkSoft events

Global issue affecting all/ majority of TrekkSoft’s functionalities

Issues accessing TrekkSoft Backoffice and POS Desk

Global issue affecting all/majority of TrekkSoft’s functionalities

Resolved - Performance Issues Mitigated

Global issue affecting all/majority of TrekkSoft’s functionalities

Service interruptions at TrekkSoft