Sep <var data-var='date'>30</var>, <var data-var='time'>17:04</var> BST Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>16:14</var> BST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>30</var>, <var data-var='time'>16:03</var> BST Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>30</var>, <var data-var='time'>15:43</var> BST Investigating - Starting from 14:08 UTC, users may have experienced issues with the Send Email connector in the US region. Our engineers are investigating the issue. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Degraded Application Performance - Send Email Connector

Sep <var data-var='date'> 9</var>, <var data-var='time'>10:29</var> BST Completed - The scheduled maintenance has been completed. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding. Sep <var data-var='date'> 9</var>, <var data-var='time'>10:05</var> BST Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'> 9</var>, <var data-var='time'>09:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 9</var>, <var data-var='time'>08:55</var> BST Update - We will be undergoing maintenance in 5 minutes. Aug <var data-var='date'>27</var>, <var data-var='time'>18:14</var> BST Scheduled - On Wednesday, 9th of September 2026, we will be performing maintenance on our login services in the EU region. The maintenance window will be between 09:00 and 11:00 BST (9th of September 01:00 to 03:00 PDT, 9th of September 18:00 to 20:00 AEST). During this window we are updating how users are directed to the Tray login page. We do not anticipate any disruption, however there is a possibility that some users may experience brief instability when signing in. If this happens, retrying after a short delay should resolve it. Workflow execution and all other platform services are unaffected and users who are already signed in will not be signed out. No other regions are impacted by this maintenance window. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

Scheduled Maintenance - Login Services EU

Sep <var data-var='date'> 8</var>, <var data-var='time'>10:43</var> BST Completed - The scheduled maintenance has been completed. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding. Sep <var data-var='date'> 8</var>, <var data-var='time'>10:26</var> BST Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 8</var>, <var data-var='time'>08:55</var> BST Update - We will be undergoing maintenance in 5 minutes Aug <var data-var='date'>27</var>, <var data-var='time'>18:09</var> BST Scheduled - On Tuesday, 8th of September 2026, we will be performing maintenance on our login services in the AP region. The maintenance window will be between 09:00 and 11:00 BST (8th of September 01:00 to 03:00 PDT, 8th of September 18:00 to 20:00 AEST). During this window we are updating how users are directed to the Tray login page. We do not anticipate any disruption, however there is a possibility that some users may experience brief instability when signing in. If this happens, retrying after a short delay should resolve it. Workflow execution and all other platform services are unaffected and users who are already signed in will not be signed out. No other regions are impacted by this maintenance window. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

Scheduled Maintenance - Login Services AP

Sep <var data-var='date'> 7</var>, <var data-var='time'>11:05</var> BST Completed - The scheduled maintenance has been completed. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding. Sep <var data-var='date'> 7</var>, <var data-var='time'>10:57</var> BST Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 7</var>, <var data-var='time'>08:55</var> BST Update - We will be undergoing maintenance in 5 minutes Aug <var data-var='date'>27</var>, <var data-var='time'>18:01</var> BST Scheduled - On Monday, 7th of September 2026, we will be performing maintenance on our login services in the US region. The maintenance window will be between 09:00 and 11:00 BST (7th of September 01:00 to 03:00 PDT, 7th of September 18:00 to 20:00 AEST). During this window we are updating how users are directed to the Tray login page. We do not anticipate any disruption, however there is a possibility that some users may experience brief instability when signing in. If this happens, retrying after a short delay should resolve it. Workflow execution and all other platform services are unaffected and users who are already signed in will not be signed out. Once the maintenance is complete, users visiting app.tray.io/login will be automatically redirected to id.tray.ai/login to sign in. No action is required and existing bookmarks will continue to work. No other regions are impacted by this maintenance window. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

Scheduled Maintenance - Login Services US

Aug <var data-var='date'>10</var>, <var data-var='time'>12:00</var> BST Resolved - Due to a degradation of application performance, the Billing and Usage page was temporarily unavailable for all regions between approximately 11:00 UTC and 19:00 UTC. Billing and usage has been restored to normal functionality. We apologize for any inconvenience this may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.

Billing and Usage Temporarily Unavailable

Jul <var data-var='date'>16</var>, <var data-var='time'>15:49</var> BST Resolved - This incident has been resolved and login is now working as expected. Thank you for your patience. If you have any further questions, please feel free to reach out to support@tray.ai. Jul <var data-var='date'>16</var>, <var data-var='time'>15:33</var> BST Monitoring - We've applied a fix and login should now be working as expected. We're monitoring the situation closely to ensure the issue is fully resolved. We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai. Jul <var data-var='date'>16</var>, <var data-var='time'>14:48</var> BST Update - Our engineering team is continuing to work on a fix. In the meantime, affected users can log in via the alternative login page for their region as a workaround: US: https://app.tray.io/v2/login EU: https://app.eu1.tray.io/v2/login AP: https://app.ap1.tray.io/v2/login We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai. Jul <var data-var='date'>16</var>, <var data-var='time'>13:28</var> BST Identified - We've identified the cause of the issue. Our engineering team is working on a fix and we'll provide a further update shortly. We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai. Jul <var data-var='date'>16</var>, <var data-var='time'>13:06</var> BST Investigating - We're currently investigating an issue affecting login for users logging in via email verification. Our engineering team is looking into it and working to restore normal service as quickly as possible. We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai.

Issues Logging into Tray Application

Jul <var data-var='date'>13</var>, <var data-var='time'>23:32</var> BST Resolved - On July 13, 2026, from 15:20 to 19:36 UTC, Gmail authentications within the US region may have encountered token refresh retries that eventually succeeded. The impact was isolated to two customers and we have reached out to those customers. If you did not receive a message related to this incident, your organization should not have been affected. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding. Jul <var data-var='date'>13</var>, <var data-var='time'>22:55</var> BST Identified - During the investigation, we isolated the impact couple of customers and reached out to those customers. If you did not receive a message from us related to this incident, it is highly unlikely that your organization was impacted by this incident. We have a identified the potential cause and are continuing to investigate. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding. Jul <var data-var='date'>13</var>, <var data-var='time'>22:01</var> BST Update - Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause. Jul <var data-var='date'>13</var>, <var data-var='time'>20:39</var> BST Investigating - On July 13, 2026, starting at 15:20 UTC, Gmail authentications within the US region may encounter retries when refreshing the token, but should eventually succeed. We are currently investigating. Thank you for your patience and understanding. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Degraded Application Performance

Jul <var data-var='date'> 2</var>, <var data-var='time'>09:51</var> BST Resolved - This incident has now been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:11</var> BST Monitoring - The fix for the scheduled trigger issue has now taken effect, and all delayed workflow executions have caught up. Our systems have been operating normally since 7:50 AM UTC. We are continuing to monitor the situation closely to ensure stability. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:09</var> BST Identified - We have identified the issue causing scheduled triggers not to fire, impacting workflow execution in the US region. Our team is currently applying a fix and monitoring the results closely. We will provide further updates as more information becomes available. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:06</var> BST Investigating - Starting 7:00 AM UTC on Thursday, July 2, 2026, some customers in the US region may be experiencing issues with scheduled triggers not firing, which is impacting workflow execution. Our team is currently investigating the root cause and working towards a resolution. We will provide further updates as more information becomes available. We apologise for any inconvenience this may cause. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.

Scheduled Trigger Degraded Performance

Jun <var data-var='date'>25</var>, <var data-var='time'>18:04</var> BST Completed - The scheduled maintenance on Monday, 29th of June 2026 10:00 to 12:00 BST (29th of June 02:00 to 04:00 PDT, 29th of June 19:00 to 21:00 AEST) has been cancelled. Following the completion of the Script Connector v3.3 upgrade for the EU and AP regions, our team identified a performance degradation in the connector which we are looking into. As a result, we have made the decision to roll back the changes applied to those regions and have cancelled the upcoming US region maintenance accordingly. We apologise for any inconvenience this change may cause and appreciate your understanding. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai. Jun <var data-var='date'>19</var>, <var data-var='time'>13:51</var> BST Scheduled - On Monday, 29th of June 2026, we will be performing maintenance on the Script connector (v3.3) in the US region. The maintenance window will be between 10:00 and 12:00 BST (29th of June 02:00 to 04:00 PDT, 29th of June 19:00 to 21:00 AEST). During this window, workflows using the Script connector v3.3 in the US region may experience execution delays or instability. No other connectors, Script connector versions or regions are impacted. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

Scheduled Maintenance - Script Connector v3.3 - US

Jun <var data-var='date'>19</var>, <var data-var='time'>11:50</var> BST Completed - The scheduled maintenance on Monday, 22nd of June 2026 10:00 and 12:00 BST(22nd of June 02:00 to 04:00 PDT, 22nd of June 19:00 to 21:00 AEST) has been postponed. We apologise for any inconvenience this change may cause and appreciate your understanding. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai. Jun <var data-var='date'> 8</var>, <var data-var='time'>11:25</var> BST Scheduled - On Monday, 22nd of June 2026, we will be performing maintenance on the Script connector (v3.3) in the US region. The maintenance window will be between 10:00 and 12:00 BST (22nd of June 02:00 to 04:00 PDT, 22nd of June 19:00 to 21:00 AEST). During this window, workflows using the Script connector v3.3 in the US region may experience execution delays or instability. No other connectors, Script connector versions or regions are impacted. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

Jun <var data-var='date'>18</var>, <var data-var='time'>19:12</var> BST Completed - All configuration changes have been applied successfully. The maintenance window is now complete. If you have any questions or concerns, please reach out to us at support@tray.ai. Jun <var data-var='date'>18</var>, <var data-var='time'>17:58</var> BST Verifying - The Idle Refresh Token TTL control has been enabled. We are continuing to monitor and will confirm once the maintenance window is complete. Jun <var data-var='date'>18</var>, <var data-var='time'>16:54</var> BST Update - The Refresh Token IP Allowlist control has been enabled. We are continuing with the remaining configuration changes. Jun <var data-var='date'>18</var>, <var data-var='time'>16:00</var> BST Update - Configuration changes are still in progress. Everything is proceeding as normal and we will provide a further update by 17:00 BST Jun <var data-var='date'>18</var>, <var data-var='time'>15:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>18:21</var> BST Scheduled - On Thursday, 18th of June 2026, we will be enabling additional Salesforce OAuth security controls on our Salesforce Connected App. The maintenance window will be between 15:00 and 19:00 BST (18th of June 07:00 to 11:00 PDT, 19th of June 00:00 to 04:00 AEST). During this window, we will be enabling the Refresh Token IP Allowlist and the Idle Refresh Token TTL (30-day) controls. We do not expect any disruption to active Salesforce authentications. However, Salesforce authentications that have been idle for 30 or more days may require re-authentication. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

Scheduled Maintenance - Salesforce OAuth Security Controls Update

Jun <var data-var='date'>18</var>, <var data-var='time'>17:13</var> BST Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>17:12</var> BST Investigating - Users may be experiencing issues related to project versions across all regions. Our engineering team is currently investigating the issue and working toward a resolution. We apologise for any inconvenience this incident may have caused.

Degraded Application Performance - Project Versions

Jun <var data-var='date'>16</var>, <var data-var='time'>12:05</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>11:55</var> BST Verifying - Verification is currently underway for the maintenance items. Jun <var data-var='date'>16</var>, <var data-var='time'>10:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>09:45</var> BST Update - We will be undergoing scheduled maintenance in 15 minutes. Jun <var data-var='date'> 8</var>, <var data-var='time'>11:11</var> BST Scheduled - On Tuesday, 16th of June 2026, we will be performing maintenance on the Script connector (v3.3) in the EU region. The maintenance window will be between 10:00 and 12:00 BST (16th of June 02:00 to 04:00 PDT, 16th of June 19:00 to 21:00 AEST). During this window, workflows using the Script connector v3.3 in the EU region may experience execution delays or instability. No other connectors, Script connector versions or regions are impacted. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

Scheduled Maintenance - Script Connector v3.3 - EU

Jun <var data-var='date'>15</var>, <var data-var='time'>12:01</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>11:55</var> BST Verifying - Verification is currently underway for the maintenance items. Jun <var data-var='date'>15</var>, <var data-var='time'>10:01</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>09:46</var> BST Update - We will be undergoing scheduled maintenance in 15 minutes. Jun <var data-var='date'> 5</var>, <var data-var='time'>20:13</var> BST Scheduled - On Monday, 15th of June 2026, we will be performing maintenance on the Script connector (v3.3) in the AP region. The maintenance window will be between 10:00 and 12:00 BST (15th of June 02:00 to 04:00 PDT, 15th of June 19:00 to 21:00 AEST). During this window, workflows using the Script connector v3.3 in the AP region may experience execution delays or instability. No other connectors, Script connector versions or regions are impacted. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

Scheduled Maintenance - Script Connector v3.3 - AP

Jun <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> BST Resolved - On 6 June 2026, some customers experienced Salesforce authentication failures, causing workflow disruptions. This was due to a 30-day refresh token TTL introduced on 7 May 2026 to meet new Salesforce security requirements. Access tokens used continuously for over 30 days had their refresh tokens expire, rendering them unusable. The issue has been resolved. Affected customers were required to re-authenticate their Salesforce connection to restore functionality. We are implementing a proactive background refresh process for Salesforce authentications to ensure tokens are refreshed before the 30-day expiry, regardless of access token usage. We apologize for any inconvenience this incident may have caused. If you have any questions or need additional details, please feel free to reach out to support@tray.ai.

Degraded Application Performance - Salesforce Connector

Jun <var data-var='date'> 3</var>, <var data-var='time'>17:45</var> BST Resolved - There was a span of about 10 to 15 minutes where customers may have experienced slowness or failures when creating or importing Data Tables or Vector Tables in Tray. Our engineering team has identified the root cause, resolved the incident and have restored performance of the affected services. For any users who may have experienced this degradation in performance, you may have to retry creating or importing the affected Data Table or Vector Table. If you have any questions or concerns, please reach out to to support@tray.ai. Thank you for your patience and understanding.

Degraded Application Performance Creating Data Tables and Vector Tables

May <var data-var='date'>28</var>, <var data-var='time'>11:48</var> BST Completed - The scheduled maintenance has been completed for all regions. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai. Thank you for your patience and understanding. May <var data-var='date'>28</var>, <var data-var='time'>11:38</var> BST Verifying - Verification is currently underway for the maintenance items. May <var data-var='date'>28</var>, <var data-var='time'>10:56</var> BST Update - Maintenance is complete for the US region. Work is still ongoing for the AP region. May <var data-var='date'>28</var>, <var data-var='time'>09:52</var> BST Update - Maintenance is complete for the EU region. Work is still ongoing for the remaining regions. May <var data-var='date'>28</var>, <var data-var='time'>08:30</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>28</var>, <var data-var='time'>08:15</var> BST Update - We will be undergoing scheduled maintenance in 15 minutes. May <var data-var='date'>20</var>, <var data-var='time'>18:36</var> BST Scheduled - On Thursday, 28th May 2026, we will be performing maintenance on one of our databases across all regions. The maintenance window is scheduled for 08:30 to 13:00 BST (28th May 00:30 to 05:00 PT, 28th May 17:30 to 22:00 AEDT). During this maintenance, read operations and existing workflow executions will remain unaffected. Write operations will be paused for up to 90 minutes per region, meaning that enabling or disabling workflows, modifying trigger configurations, and managing trigger subscriptions will be temporarily unavailable. All other functionality will remain operational. Manual triggering, stopping, retrying, and replaying executions will continue to work as normal. Any actions that could not be completed during the pause will be applied automatically once the window closes, with no action required on your part. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

Scheduled Maintenance

May <var data-var='date'>20</var>, <var data-var='time'>18:17</var> BST Completed - The scheduled maintenance on Thursday, 21st May 2026 08:30 to 10:00 BST (21st May 00:30 to 02:00 PT, 21st May 17:30 to 19:00 AEDT) has been postponed. We apologise for any inconvenience this change may cause and appreciate your understanding. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai May <var data-var='date'>13</var>, <var data-var='time'>20:52</var> BST Scheduled - On Thursday, 21st May 2026, we will be performing maintenance on one of our databases across all regions. The maintenance window is scheduled for 08:30 to 10:00 BST (21st May 00:30 to 02:00 PT, 21st May 17:30 to 19:00 AEDT). During this maintenance, read operations and existing workflow executions will remain unaffected. Write operations will be paused for up to 90 minutes per region, meaning that enabling or disabling workflows, modifying trigger configurations, and managing trigger subscriptions will be temporarily unavailable. All other functionality will remain operational. Manual triggering, stopping, retrying, and replaying executions will continue to work as normal. Any actions that could not be completed during the pause will be applied automatically once the window closes, with no action required on your part. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

May <var data-var='date'> 8</var>, <var data-var='time'>18:00</var> BST Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>16:15</var> BST Investigating - Starting at 16:15 UTC on Friday, May 8th, 2026, users may have experienced workflow failures involving Script connectors version 3.3 in the US region. Our engineering team is actively investigating the issue. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

May <var data-var='date'> 7</var>, <var data-var='time'>15:00</var> BST Resolved - From May 7, 2026 14:00 - 16:00 UTC, some customers may have experienced Salesforce authentication issues, including failures refreshing OAuth tokens and intermittent authentication errors when creating or re-authenticating Salesforce connections. This incident has now been resolved and all our systems are operational. A small number of customers may still need to manually re-authenticate their Salesforce connections if workflows continue experiencing authentication failures. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.

Apr <var data-var='date'>28</var>, <var data-var='time'>10:30</var> BST Resolved - There was a degradation in service that caused a small number of requests to Tray webhook workflow endpoints to timeout or return a 504 status. Workflows in the Tray platform will complete successfully even though responses to the client were never sent in a minority of cases. Our engineering teams have identified the issue and resolved the root cause and we will continue to monitor performance of the webhook workflows and ensure their reliability. If you have any questions, feel free to reach out to support@tray.ai

Degradation in Service Causing Webhook Requests to Timeout

Feb <var data-var='date'>20</var>, <var data-var='time'>19:30</var> GMT Resolved - From February 20, 2026 17:41 - 18:30 UTC, US Instance customers may have experienced delays and retries in executions and authentication flows. This incident has now been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.

Feb <var data-var='date'>18</var>, <var data-var='time'>12:15</var> GMT Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>18</var>, <var data-var='time'>12:08</var> GMT Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'>18</var>, <var data-var='time'>11:38</var> GMT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>10:33</var> GMT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>09:32</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>09:15</var> GMT Update - We will be undergoing scheduled maintenance in 15 minutes. Feb <var data-var='date'>10</var>, <var data-var='time'>17:26</var> GMT Scheduled - On Wednesday 18th February 2026, we will be performing maintenance on one of our databases across all regions. The maintenance window is scheduled for 09:30 to 11:30 UTC (18th February 01:30 to 03:30 PT, 18th February 20:30 to 22:30 AEDT). During this maintenance, we don't expect any downtime. However users may experience brief delays with creating/updating workflows and workflow executions. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.

Jan <var data-var='date'>15</var>, <var data-var='time'>23:58</var> GMT Resolved - This incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding. Jan <var data-var='date'>15</var>, <var data-var='time'>23:45</var> GMT Monitoring - On January 14, 2026 at 2:42:50 PM to January 15, 2026 at 11:31:03 PM UTC, users who have Office 365 authentications created using the Tray Production OAuth app may have seen authentications fail and are unable to re-authenticate. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Jan <var data-var='date'>15</var>, <var data-var='time'>23:44</var> GMT Update - Our engineers have deployed a potential fix. We are currently monitoring to see if the issue resolves. Thank you for your patience and understanding. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Jan <var data-var='date'>15</var>, <var data-var='time'>23:14</var> GMT Update - We have identified the issue and our engineering teams are investigating a potential resolution. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Jan <var data-var='date'>15</var>, <var data-var='time'>22:36</var> GMT Investigating - Starting from January 14, 2026, users who have Office 365 authentications created using the Tray Production OAuth app may have seen authentications fail and are unable to re-authenticate. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Office 365 Authentication Issue

Jan <var data-var='date'> 6</var>, <var data-var='time'>11:07</var> GMT Resolved - Between 10:08 AM UTC and 10:49 AM UTC, some users may have encountered errors when using the Tray Native AI model within Merlin Agent Builder workflows. Other models were unaffected. The issue has been resolved, and services are now operating normally. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

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Lastest published events

Degraded Application Performance - Send Email Connector

Scheduled Maintenance - Login Services EU

Scheduled Maintenance - Login Services AP

Tray.ai Services, Components and Regions

Recent Tray.ai events

Degraded Application Performance - Send Email Connector

Scheduled Maintenance - Login Services EU

Scheduled Maintenance - Login Services AP

Scheduled Maintenance - Login Services US

Billing and Usage Temporarily Unavailable

Issues Logging into Tray Application