May <var data-var='date'>22</var>, <var data-var='time'>19:30</var> PDT Resolved - There was a brief delay in processing DSRs triggered by consent preference changes, between 19:30 and 22:00 PT. Normal service has been restored.

Consent Preference Change DSR Trigger delays

May <var data-var='date'>12</var>, <var data-var='time'>15:36</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>23:00</var> PDT Investigating - Telemetry for airgap.js is down for all US based organizations. We're investigating the root cause and will provide an update soon

US-based Airgap.js telemetry is down

May <var data-var='date'> 5</var>, <var data-var='time'>09:49</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>07:53</var> PDT Update - We are continuing to monitor for any further issues. May <var data-var='date'> 5</var>, <var data-var='time'>07:52</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>07:15</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'> 5</var>, <var data-var='time'>06:04</var> PDT Investigating - We are currently investigating an issue causing increased latency and intermittent timeouts across our backend API services. Users may experience slower response times or occasional request failures when interacting with the platform.

Backend API Performance Degradation

Apr <var data-var='date'>23</var>, <var data-var='time'>04:21</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>17:39</var> PDT Investigating - We are currently experiencing a partial disruption impacting the Preference Management Service. Calls to update user preferences are intermittently failing with 5xx errors. Our team is actively working to resolve the issue. We will share further updates as progress is made.

Preference Management Service Impaired

Mar <var data-var='date'>27</var>, <var data-var='time'>21:17</var> PDT Resolved - The incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>21:02</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>27</var>, <var data-var='time'>17:35</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>27</var>, <var data-var='time'>17:28</var> PDT Investigating - We are investigating an issue where preference updates submitted via the Privacy Center, Admin Dashboard, or API are not triggering configured consent workflows. Preference data is being stored correctly — no records have been lost. Downstream workflow actions (e.g., third-party integrations, automated notifications) triggered on preference change events have not fired since March 25 at 19:33 UTC. We have identified the root cause and a fix is in progress. We will provide an update once resolved and will communicate a backfill plan for affected workflows.

Consent Workflows

Mar <var data-var='date'>17</var>, <var data-var='time'>10:00</var> PDT Resolved - Our Consent backend API "/sync" (GET and POST routes) experienced a brief service disruption between 17:20 UTC and 17:34 UTC on March 17 2026. During this time, calls to update or retrieve user preferences from the client-side arigap.js script may have failed with a 500 error status code. The issue has since been resolved and the service is operating normally.

Consent Backend Sync Routes

Nov <var data-var='date'>18</var>, <var data-var='time'>17:30</var> PST Resolved - Our Consent backend sync API experienced a major outage for approximately 1 hour between 8:23PM EST TO 9:24PM EST. During this time, calls to update the user's preferences from client side airgap.js script would have failed with a 500 error status code. At this time the issue has resolved.

Consent SYNC API

Nov <var data-var='date'>17</var>, <var data-var='time'>16:00</var> PST Resolved - In the EU region, our Consent Backend API experienced a major outage for approximately 19 minutes. During this time, calls to update the user's preferences would have failed with a 500 error status code. We are still investigating the scope of impact, but at this time we expect this issue to self-heal, as the Consent clients have built-in retries.

Consent & Preference API Outage

Oct <var data-var='date'>25</var>, <var data-var='time'>14:30</var> PDT Resolved - Our EU based privacy centers, like privacy.transcend.io for our own, were rejecting many requests to submit data subject requests during this time period. The privacy centers themselves would still load fine to display the privacy practices and options that a user could submit. This incident is now fully resolved.

EU-based privacy center rejecting requests

Oct <var data-var='date'>20</var>, <var data-var='time'>22:05</var> PDT Resolved - We've implemented recommended mitigations from our upstream vendors, which has allowed our systems to fully recover. Some Airgap.js telemetry information may encounter processing delays, as our systems catch up. Oct <var data-var='date'>20</var>, <var data-var='time'>16:49</var> PDT Update - Requests to EU backend are no longer timing out after a restart of the multi-tenant Sombra clusters. Our core backend error rates for both EU & US regions continue to remain low and within normal bounds for the past hour. Oct <var data-var='date'>20</var>, <var data-var='time'>16:38</var> PDT Update - We are seeing degraded performance on the EU backend, with requests timing out. We are still investigating the scope of impact. Oct <var data-var='date'>20</var>, <var data-var='time'>15:18</var> PDT Update - Our error rates for our core backend services have remained very low and within normal bounds for the past hour. We do still have some downstream dependencies that are unavailable, resulting on some of our offline processes queuing up information to send to these third parties once they are available. As a result, a few specific areas of our application may take time to recover to normal operations. Oct <var data-var='date'>20</var>, <var data-var='time'>13:25</var> PDT Investigating - We are seeing some 500 errors on our backend API service. Currently, our service appears to be alive in both the Europe and US-based backend regions, though more errors are happening on the US-backend.

Degradation in some services

Sep <var data-var='date'> 4</var>, <var data-var='time'>18:15</var> PDT Resolved - Our deploy has completed, and our metrics are looking good. We will continue to monitor the EU and the US backend, but both are resolving with normal responses and we have a good understanding of what caused this issue. Sep <var data-var='date'> 4</var>, <var data-var='time'>17:53</var> PDT Identified - We have identified the code change that is causing the issue, and are working to roll out a release. We expect a partial outage in the EU region of our backend while this fix is released Sep <var data-var='date'> 4</var>, <var data-var='time'>17:46</var> PDT Investigating - We are seeing some tasks begin to fail again Sep <var data-var='date'> 4</var>, <var data-var='time'>17:40</var> PDT Monitoring - A fix has been implemented and we are seeing the application fully work again. We are continuing to monitor as traffic picks back up to ensure performance continues as expected. Sep <var data-var='date'> 4</var>, <var data-var='time'>17:32</var> PDT Investigating - We are currently investigating this issue.

EU Backend Downtime

Jul <var data-var='date'>25</var>, <var data-var='time'>06:21</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>25</var>, <var data-var='time'>06:20</var> PDT Update - The Admin Dashboard is fully operational. Pages no longer hang in a loading state. Jul <var data-var='date'>25</var>, <var data-var='time'>05:54</var> PDT Update - The Admin Dashboard is operational. Some pages for some organizations remain in the loading state indefinitely. Interacting with the navigational sidebar can prompt pages to load. We are continuing to investigate this issue. Jul <var data-var='date'>25</var>, <var data-var='time'>05:51</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>25</var>, <var data-var='time'>05:27</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>25</var>, <var data-var='time'>05:23</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>25</var>, <var data-var='time'>05:23</var> PDT Investigating - We are currently investigating performance issues with our Admin Dashboard

Admin Dashboard failing to load

Apr <var data-var='date'>25</var>, <var data-var='time'>11:59</var> PDT Resolved - The DSR backlog is now down to normal levels. Incoming DSRs should process as per usual. Apr <var data-var='date'>25</var>, <var data-var='time'>09:23</var> PDT Monitoring - We have successfully scaled our infrastructure up to accommodate the increased API demand in the EU region. Backend performance is now healthy. However, the secondary effect of the recent backend performance degradation is that a backlog of DSRs have accrued. The backlog is actively being processed now. We will keep this incident open until that DSR processing pipeline returns to normal levels. Apr <var data-var='date'>25</var>, <var data-var='time'>06:37</var> PDT Identified - We have identified a fix and are scaling our infrastructure to accommodate extreme API demand. The first-order impact to load times in the Admin Dashboard were fixed overnight and we are monitoring results this morning (Pacific Time). The second-order impact on DSR processing times is our focus this morning, and infrastructure scaling is underway. Apr <var data-var='date'>24</var>, <var data-var='time'>22:56</var> PDT Investigating - We are currently investigating performance issues with our backend API.

Degraded performance of our Backend API [EU Region]

Apr <var data-var='date'>10</var>, <var data-var='time'>16:14</var> PDT Resolved - Our CDN provider has identified and fixed a cache purging issue. Updates to Consent bundles should now deploy as expected. For more information, see https://www.cloudflarestatus.com/incidents/vft3jf8tvnv2 Apr <var data-var='date'> 9</var>, <var data-var='time'>15:09</var> PDT Update - We're continuing to investigate with our provider. Note that this issue only impacts publishing updates to airgap.js bundles - existing consent deployments continue to function as expected. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:10</var> PDT Update - We've determined this is an issue with our CDN Provider, and are currently helping their escalation team investigate further. Apr <var data-var='date'> 9</var>, <var data-var='time'>13:37</var> PDT Investigating - We are currently investigating an issue with our CDN cache invalidation, which impacts Consent deployments.

Consent Deployment is failing for Certain Regions

Apr <var data-var='date'> 4</var>, <var data-var='time'>14:53</var> PDT Resolved - This issue has been resolved, with latency returning to normal levels since 1:28 PM PDT. Apr <var data-var='date'> 4</var>, <var data-var='time'>13:28</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 4</var>, <var data-var='time'>13:11</var> PDT Identified - Our systems in the EU are under increased load and we are scaling up to meet demand. Apr <var data-var='date'> 4</var>, <var data-var='time'>12:24</var> PDT Investigating - We are currently investigating this issue.

Increased Latency in EU-Hosted Region

Feb <var data-var='date'>21</var>, <var data-var='time'>09:05</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>21</var>, <var data-var='time'>09:04</var> PST Update - Email sending has resumed. Feb <var data-var='date'>21</var>, <var data-var='time'>09:04</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>21</var>, <var data-var='time'>07:55</var> PST Investigating - Email sending is occasionally failing. We are investigating the issue.

Email Sending is not working

Feb <var data-var='date'>21</var>, <var data-var='time'>05:50</var> PST Resolved - Email sending was temporarily broken, causing DSR submission to fail.

Jun <var data-var='date'>27</var>, <var data-var='time'>15:13</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>27</var>, <var data-var='time'>15:02</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>27</var>, <var data-var='time'>14:49</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>27</var>, <var data-var='time'>14:17</var> PDT Identified - Email sending to data subjects is currently not working. This prevents new DSRs from being submitted from the Privacy Center or from the Admin Dashboard for select customers who are not self-hosting Sombra.

Jun <var data-var='date'>13</var>, <var data-var='time'>14:20</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>13:58</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>13</var>, <var data-var='time'>13:37</var> PDT Investigating - We are currently investigating some partial downtime on our backend API in the EU

Backend downtime

May <var data-var='date'>15</var>, <var data-var='time'>21:05</var> PDT Resolved - During a code release, users could not log in to the Privacy Center via email.

Privacy Center Email Login Issues

Jan <var data-var='date'>22</var>, <var data-var='time'>06:00</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>22</var>, <var data-var='time'>05:21</var> PST Verifying - Verification is currently underway for the maintenance items. Jan <var data-var='date'>22</var>, <var data-var='time'>05:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>17</var>, <var data-var='time'>12:35</var> PST Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Database Maintenance

Jan <var data-var='date'>16</var>, <var data-var='time'>14:02</var> PST Completed - This scheduled maintenance has been postponed. Jan <var data-var='date'>16</var>, <var data-var='time'>09:42</var> PST Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Database Upgrade

Jan <var data-var='date'> 9</var>, <var data-var='time'>17:00</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>16:44</var> PST Monitoring - We have applied a fix that we believe will restore functionality fully, and are continuing to monitor errors. Jan <var data-var='date'> 9</var>, <var data-var='time'>15:40</var> PST Identified - Our previous fix did not resolve the issue. Admin Dashboard and Backend API continues to return 5xx errors, and we have escalated the incident to "Partial Outage". Jan <var data-var='date'> 9</var>, <var data-var='time'>14:22</var> PST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'> 9</var>, <var data-var='time'>14:20</var> PST Monitoring - A fix has been implemented and we are monitoring the results.

Database performance degradation

Jan <var data-var='date'> 8</var>, <var data-var='time'>16:28</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>16:28</var> PST Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'> 8</var>, <var data-var='time'>16:12</var> PST Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'> 8</var>, <var data-var='time'>15:04</var> PST Identified - The issue has been identified and a fix is being implemented.

Multi tenant Sombra is unresponsive and returning 5xx status

Oct <var data-var='date'>11</var>, <var data-var='time'>10:01</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>10</var>, <var data-var='time'>23:45</var> PDT Identified - A few views under the Privacy Requests tab are failing to load. We have determined the root cause of the issue and are working on deploying the fix.

Is Transcend down?

Transcend status is UP

Lastest published events

Consent Preference Change DSR Trigger delays

US-based Airgap.js telemetry is down

Backend API Performance Degradation

Transcend Services, Components and Regions

Recent Transcend events

Consent Preference Change DSR Trigger delays

US-based Airgap.js telemetry is down

Backend API Performance Degradation

Preference Management Service Impaired

Consent Workflows

Consent Backend Sync Routes

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Is Transcend down?

Transcend status is UP

Lastest published events

Consent Preference Change DSR Trigger delays

US-based Airgap.js telemetry is down

Backend API Performance Degradation

Transcend Services, Components and Regions

Recent Transcend events

Consent Preference Change DSR Trigger delays

US-based Airgap.js telemetry is down

Backend API Performance Degradation

Preference Management Service Impaired

Consent Workflows

Consent Backend Sync Routes

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!