Aug <var data-var='date'>20</var>, <var data-var='time'>11:23</var> EDT Resolved - The hotfix has been successfully deployed, and the issue affecting the ability to view and create geofences is now resolved. We apologize for any disruption and appreciate your patience while we worked to restore full functionality. Aug <var data-var='date'>20</var>, <var data-var='time'>10:44</var> EDT Monitoring - The fix for the geofence issue has been deployed, and we are currently monitoring the system to confirm that the issue affecting the ability to view and create geofences has been fully resolved. We appreciate your patience and apologize again for the disruption. We will provide another update once monitoring is complete. Aug <var data-var='date'>20</var>, <var data-var='time'>09:18</var> EDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>20</var>, <var data-var='time'>09:18</var> EDT Update - We have identified the cause of the issue affecting the ability to view and create geofences. Our team is actively working on a fix. Users may continue to experience issues with geofence visibility and creation until the update has been fully deployed. We will provide another update once the solution is in place and will continue to monitor the situation until it is fully resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>09:02</var> EDT Investigating - We are currently investigating an issue where some users may be unable to view existing geofences or create new geofences within the platform. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Unable to View or Create Geofences

Jul <var data-var='date'>20</var>, <var data-var='time'>15:58</var> EDT Resolved - The issue affecting the TrackTik Canada Action Queue has been resolved. All services are operating normally at this time. Thank you for your patience, and we apologize for any inconvenience caused. Jul <var data-var='date'>20</var>, <var data-var='time'>14:01</var> EDT Monitoring - The issue impacting the TrackTik Canada Action Queue has been mitigated, and services are currently stable. We are continuing to monitor services and will address any issues quickly should they occur. Thank you for your patience. Jul <var data-var='date'>20</var>, <var data-var='time'>13:28</var> EDT Identified - We're currently investigating an issue affecting Action Queue processing in Canada. You may experience issues with exports not running, payroll processing, invoice generation, notification delays, or any other Action Queue-dependent functionality.

TrackTik Canada - Service Disruption

Mar <var data-var='date'> 5</var>, <var data-var='time'>15:54</var> EST Resolved - The issue affecting multi-page PDF previews in the Post Order section is now resolved. Google has fixed the underlying API disruption, and the document viewer is back to normal operation. Thank you for your patience. Mar <var data-var='date'> 5</var>, <var data-var='time'>12:21</var> EST Identified - We have identified the root cause of the PDF preview issue. The document viewer relies on a third-party API provided by Google, which is currently experiencing a service disruption. As this is an external issue, we do not have an immediate ETA for a resolution, but we are monitoring their progress closely. Please rest assured that your data is safe and all document pages are stored securely in our system. Mar <var data-var='date'> 5</var>, <var data-var='time'>11:30</var> EST Update - At this time, we are still investigating the issue affecting the Post Order section of the application where only the first page of multi-page PDFs is being displayed in the viewer. Where available, users can download the document directly to their device to view all pages. We are aware that some uses (such as those in the Guard portal) may not have download permissions, and we are working to restore the preview functionality as our highest priority. No data loss has occurred; all uploaded documents remain complete in our system. Thank you for your patience as we work towards a fix. Mar <var data-var='date'> 5</var>, <var data-var='time'>10:46</var> EST Investigating - We are currently investigating an issue affecting the Post Order section of the application. Some clients have reported that when viewing multi-page PDF documents via the in-app document viewer, only the first page is being displayed. Our team has confirmed that there is no data loss; all uploaded documents remain complete in our system. We are actively investigating the underlying cause, and we will share updates as more information is available.

Issue with Multi-Page PDF Previews

Feb <var data-var='date'>19</var>, <var data-var='time'>15:25</var> EST Resolved - The fix for the Schedule Preparation tool has been successfully deployed across all regions. Users are now able to assign employees to unpublished shifts as expected. We have verified that the issue is resolved and will continue to monitor performance to ensure ongoing stability. Thank you for your patience while we worked to resolve this. Feb <var data-var='date'>19</var>, <var data-var='time'>15:05</var> EST Monitoring - A fix has been developed and is currently being deployed across all regions. We are monitoring the platform to ensure that the Schedule Preparation tool is functioning correctly and that employee assignments are saving as expected. Users should see the issue resolved as the update reaches their specific region. Feb <var data-var='date'>19</var>, <var data-var='time'>14:44</var> EST Identified - We have identified the root cause affecting the Schedule Preparation tool. A fix has been developed and is currently being prepared for deployment. Feb <var data-var='date'>19</var>, <var data-var='time'>14:37</var> EST Investigating - We are currently investigating reports of an issue affecting the Schedule Preparation tool. Users may experience errors or find themselves unable to save employee assignments to unpublished shifts. This may prevent schedulers from finalizing staff assignments for future periods. Our engineering team is currently investigating the root cause and working toward a resolution. We will provide further information as soon as more details or a timeline for a fix become available.

Issues with Staff Assignments in Scheduling

Jan <var data-var='date'>29</var>, <var data-var='time'>13:39</var> EST Resolved - This incident has been resolved, thank you for your patience. Jan <var data-var='date'>29</var>, <var data-var='time'>08:08</var> EST Update - Services are operational, however, we are currently processing a backlog of pending email and SMS reports at this time. Our U.S. clients may continue to experience delivery delays - we are monitoring the queue to ensure full stabilization. If you continue to experience issues once the backlog is cleared, please contact our Support Team. Jan <var data-var='date'>28</var>, <var data-var='time'>16:12</var> EST Monitoring - Services are returning to normal, and a backlog of pending reports is currently being processed - some clients may continue to experience delays in receiving email and SMS notifications. We are continuing to monitor the system closely as it catches up and will provide further updates. Jan <var data-var='date'>28</var>, <var data-var='time'>09:56</var> EST Identified - We have identified the cause and are currently monitoring the service as it recovers. Some US-based clients may continue to experience delays in receiving email and SMS reports while the system processes the backlog. We will provide updates as they become available and once service is fully stabilized. Jan <var data-var='date'>28</var>, <var data-var='time'>08:59</var> EST Investigating - We are aware of an issue preventing reports from being sent via email and SMS for clients on Infrastructure 4. Our team is treating this with the highest priority and is actively working on a resolution.

Report Delivery Issues - Infra 4

Jan <var data-var='date'>12</var>, <var data-var='time'>14:10</var> EST Resolved - The incident affecting Infra3 and European infrastructure has been resolved. All services are operating normally at this time. Thank you for your patience, and we apologize for any inconvenience caused. Jan <var data-var='date'>12</var>, <var data-var='time'>12:33</var> EST Monitoring - The issue affecting TrackTik Infra3 and European infrastructure has been mitigated, and services are currently stable. We are continuing to monitor all infrastructure and will address any issues quickly should they occur, while completing follow-up updates for clients. Thank you for your patience. Jan <var data-var='date'>12</var>, <var data-var='time'>12:12</var> EST Identified - We have identified an issue affecting TrackTik on Infra3 and European infrastructure and are actively working to resolve it. Updates will be shared as they become available. Thank you for your continued patience as we work to fix this for affected clients. Jan <var data-var='date'>12</var>, <var data-var='time'>12:05</var> EST Investigating - We are aware of an ongoing issue with TrackTik and investigating with the highest priority, we will post updates as soon as possible. Thank you for your patience.

TT Service Disruption - Jan 12, 2026

Nov <var data-var='date'>18</var>, <var data-var='time'>10:10</var> EST Resolved - Cloudflare has fixed earlier widespread issues. We maintained full stability throughout the incident, and all TrackTik and Trackforce services are confirmed to be operating normally. Nov <var data-var='date'>18</var>, <var data-var='time'>09:25</var> EST Monitoring - Due to Cloudflare outages affecting numerous sites today, we want to let our clients know TrackTik, GuardTek and Silvertrac remain operational and unaffected. The Trackforce corporate marketing website is affected and we are monitoring the situation closely for updates.

TrackTik Unaffected by Cloudflare Issues

Oct <var data-var='date'>27</var>, <var data-var='time'>08:30</var> EDT Resolved - The issue impacting the US West instance has been resolved. Some users experienced latency and timeouts due to elevated traffic conditions on Sat. Oct 25 and Sun. Oct. 26., 2025. Mitigation steps were applied, and service performance has returned to normal with no further delays observed. Thank you for your patience while we worked to restore stability. Oct <var data-var='date'>26</var>, <var data-var='time'>21:42</var> EDT Monitoring - We have identified the source of the issue impacting the US West instance and have implemented mitigation measures. Our team is now monitoring the service to ensure stability. Oct <var data-var='date'>26</var>, <var data-var='time'>20:44</var> EDT Investigating - We are currently investigating intermittent connectivity and login issues affecting the US West instance. Some users may experience problems signing in, submitting reports, or conducting tours in the Mobile Guard App and web portal. Our engineering team is actively working to restore full service.

US West Service Disruption

Oct <var data-var='date'>20</var>, <var data-var='time'>22:49</var> EDT Resolved - AWS has resolved the outage and reports all services are back to normal. Any temporary effects on TrackTik services should now be resolved Oct <var data-var='date'>20</var>, <var data-var='time'>18:12</var> EDT Update - TrackTik customers may experience limited effects from the ongoing AWS outage. You may also still have delays when trying to reach our team via phone or chat, however, our email and web forms remain unaffected. Our teams are actively monitoring AWS updates and resolution timelines. Oct <var data-var='date'>20</var>, <var data-var='time'>14:04</var> EDT Monitoring - Our customers may experience limited effects from the ongoing AWS outage. You may also encounter delays when trying to reach our team via call or chat. Our teams are actively monitoring AWS updates and resolution timelines.

Jan <var data-var='date'>31</var>, <var data-var='time'>17:19</var> EST Resolved - This incident is resolved. Jan <var data-var='date'>31</var>, <var data-var='time'>17:14</var> EST Monitoring - The platform has been restored, and we are actively monitoring the recovery process. Jan <var data-var='date'>31</var>, <var data-var='time'>16:31</var> EST Identified - We detected a service-impacting incident at 4:30 PM ET, in the US-West region (California) which our team is actively addressing. The impact is limited to customers in the West coast region of the continental US. The service is in the process of recovering and is expected to resume shortly.

Service Impact on our US West zone

Dec <var data-var='date'>16</var>, <var data-var='time'>17:15</var> EST Resolved - A hotfix has been deployed to mitigate the underlying cause of this issue. Dec <var data-var='date'>16</var>, <var data-var='time'>16:51</var> EST Monitoring - US West infrastructure is now operational again. We are continuing to investigate this issue. Dec <var data-var='date'>16</var>, <var data-var='time'>16:34</var> EST Investigating - Customers on US West infrastructure may experience problems loading their portals. We are currently investigating the issue.

Dec <var data-var='date'>16</var>, <var data-var='time'>15:29</var> EST Resolved - Our services are now operating normally. Dec <var data-var='date'>16</var>, <var data-var='time'>15:24</var> EST Update - We are continuing to investigate this issue. Dec <var data-var='date'>16</var>, <var data-var='time'>15:22</var> EST Investigating - Customers on US West infrastructure may experience problems loading their portals. We are currently investigating the issue.

Americas Infrastructure Disruption

Dec <var data-var='date'> 9</var>, <var data-var='time'>17:26</var> EST Resolved - 502 Bad Gateway errors have been resolved. Dec <var data-var='date'> 9</var>, <var data-var='time'>17:20</var> EST Update - We are continuing to investigate this issue. Dec <var data-var='date'> 9</var>, <var data-var='time'>17:08</var> EST Investigating - We are currently investigating reports of 502 Bad Gateway errors for clients on Infr3.

Infra3 Service Disruption

Nov <var data-var='date'>21</var>, <var data-var='time'>08:52</var> EST Resolved - The DNS has been successfully propagated across all regions, and the service is functioning normally. If you are still having trouble accessing your portal, consider clearing your browser cache or flushing your computer's DNS. Additionally, restarting your phone may help trigger a refresh. Nov <var data-var='date'>21</var>, <var data-var='time'>08:27</var> EST Monitoring - DNS propagation is underway, and portals should now be accessible in most, if not all, regions. This delay occurs due to the DNS propagation process, during which DNS information is updated across the internet. The duration of this delay may vary depending on your internet provider. You can try clearing your browser cache or restarting your phone to prompt a refresh. Nov <var data-var='date'>21</var>, <var data-var='time'>07:43</var> EST Identified - We have identified a significant issue affecting the DNS service for the EU domain. Our team has taken corrective actions, and the service is now in the process of being restored. The restoration will occur gradually across different regions. This means some users may experience normal service sooner than others, depending on how quickly the changes propagate through the global DNS network.

Portals with EU domain name down

Nov <var data-var='date'>14</var>, <var data-var='time'>23:00</var> EST Resolved - A partial disruption occurred for a few minutes for customers on our Asia infrastructure.

Asia Infrastructure Disruption

Sep <var data-var='date'>25</var>, <var data-var='time'>13:59</var> EDT Resolved - A new feature was reverted, rolling back to provide full functionality to Runsheets. Sep <var data-var='date'> 3</var>, <var data-var='time'>21:08</var> EDT Update - We are continuing to investigate this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>21:07</var> EDT Investigating - A recent fix and deployment were expected to resolve an issue with Runsheets, but it has actually caused further problems. Some clients have reported that runsheets for their mobile users have disappeared since last week, particularly when the runsheet spans over two days. The issue has been identified, and we are currently working on implementing a more permanent fix.

***Resurfaced*** Issue discovered with resuming Runsheets

Sep <var data-var='date'>16</var>, <var data-var='time'>15:28</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>14:05</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>16</var>, <var data-var='time'>13:40</var> EDT Identified - At approximately 13:15 EST today, we experienced a service disruption that may have affected a limited number of customers in the North America The incident root cause is still under investigation; initial analysis indicates a database performance issue for some requests that caused a disruption of service. During this time, the web portal may have been slow or unresponsive. For any questions or concerns, please do not hesitate to contact our customer support team.

Incident Type

Sep <var data-var='date'> 3</var>, <var data-var='time'>17:59</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>10:54</var> EDT Identified - A few clients may experience issues since last week where Runsheets are disappearing for their Mobile users. It seems to happen when the Runsheet spans over two days The issue has been identified and we are currently working to restore the functionality.

Issue discovered with resuming Runsheets

Sep <var data-var='date'> 2</var>, <var data-var='time'>10:16</var> EDT Resolved - We have experienced a service disruption that has affected our users in our LATAM region from 10:16AM to 10:49AM ET.

TrackTik Service Disruption LATAM

Jul <var data-var='date'>26</var>, <var data-var='time'>12:20</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>25</var>, <var data-var='time'>17:03</var> EDT Investigating - We're currently experiencing issues with SMS Shift Offer responses no longer being received for some customers. We're working to restore services as soon as possible.

Partial Outage with SMS Shift Offers

Jul <var data-var='date'>22</var>, <var data-var='time'>15:44</var> EDT Resolved - Services have been restored. Jul <var data-var='date'>22</var>, <var data-var='time'>15:30</var> EDT Investigating - We are currently experiencing a service disruption that is affecting users in North America East. Our engineering teams are working to get services restored as soon as possible.

TrackTik Service Disruption

May <var data-var='date'> 3</var>, <var data-var='time'>13:40</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 3</var>, <var data-var='time'>13:15</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 3</var>, <var data-var='time'>11:16</var> EDT Scheduled - We will conduct emergency database maintenance on our US infrastructure at 13:15 EST, potentially leading to less than 15 minutes of downtime. During this maintenance window, clients in the US (West) Region may experience unavailability of the web portal, and mobile devices will resume data upload once the connection is restored. For any inquiries or issues, please feel free to reach out to our customer support team.

Emergency Maintenance

Apr <var data-var='date'>26</var>, <var data-var='time'>09:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>09:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>08:53</var> EDT Scheduled - We would like to inform you that during the following times and dates, we will be performing maintenance on our regional clusters that may cause a disruption of 30s to 60s during a 1hr 30min window beginning at the date and times listed below. April 22d at 8:30am (Asian clusters) April 22d at 11am (Canada) April 22d at 2pm (Europe) April 23rd at 8:30am (North America West) April 23rd at 11am (Canada) April 23rd at 2pm (North America) April 24th at 8:30am (North America West) April 24th at 11am (Latin America) April 24th at 2pm (Europe) April 25th at 8:30am (North America) April 25th at 2pm (North America) What to Expect -------------- During that minute people won't be able to login to the web portal. Already logged in people won't be affected, and it won't affect mobile users:

TrackTik Regional Maintenance

Mar <var data-var='date'>23</var>, <var data-var='time'>20:21</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>22</var>, <var data-var='time'>19:37</var> EDT Investigating - Our upstream provider, Twillio, is currently experiencing an issue that is affecting our ability to send SMS to some customers. We will resolve this incident once we have received confirmation that our upstream provider has resolved the issue.

Issue with our upstream provider

Jan <var data-var='date'>17</var>, <var data-var='time'>09:15</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>17</var>, <var data-var='time'>09:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 3</var>, <var data-var='time'>12:24</var> EST Scheduled - We would like to inform you that on Wednesday January 17th at 9AM EST, we will be performing maintenance on US West (Oregon) clusters that will cause a downtime of up to 15 minutes. ***This maintenance only affects clients on our US-WEST clusters. If you are impacted, you would be presented with a banner in your portal.*** What to Expect -------------- We will be using this time to apply upgrades and performance optimizations to ensure the stability of the software. During this maintenance window, users cannot access the web application (website), and features that require a connection will not be available in the TrackTik Guard Tour mobile application. Some examples of the affected components and features are: - Signing and clocking in - Changing sites/zones - Dispatch/Runsheet completion - Notifications - Viewing Post Orders and Message Board Activities recorded on the mobile application during this period get uploaded to the server once the connection is re-established. Visit status.tracktik.com for updates or to sign up for maintenance and incident alerts.

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Lastest published events

Unable to View or Create Geofences

TrackTik Canada - Service Disruption

Issue with Multi-Page PDF Previews

TrackTik Services, Components and Regions

Recent TrackTik events

Unable to View or Create Geofences

TrackTik Canada - Service Disruption

Issue with Multi-Page PDF Previews

Issues with Staff Assignments in Scheduling

Report Delivery Issues - Infra 4

TT Service Disruption - Jan 12, 2026