May <var data-var='date'>24</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>24</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>16:35</var> UTC Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'> 5</var>, <var data-var='time'>16:35</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. Functionality will be unavailable for the duration.

Totango Scheduled Maintenance

May <var data-var='date'>10</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>10</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>17:20</var> UTC Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'> 5</var>, <var data-var='time'>16:31</var> UTC Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'> 5</var>, <var data-var='time'>16:30</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. Functionality will be unavailable for the duration.

Feb <var data-var='date'>25</var>, <var data-var='time'>22:34</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>21:35</var> UTC Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>25</var>, <var data-var='time'>19:31</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>25</var>, <var data-var='time'>19:21</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>25</var>, <var data-var='time'>19:20</var> UTC Investigating - We are currently investigating the issue with high load times in Accounts and Segments

Account and Segment Experiencing High Load Times

Dec <var data-var='date'> 9</var>, <var data-var='time'>18:43</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 9</var>, <var data-var='time'>17:53</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 9</var>, <var data-var='time'>17:50</var> UTC Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 9</var>, <var data-var='time'>16:25</var> UTC Investigating - We are currently investigating this issue.

Totango Performance Issues

Oct <var data-var='date'>20</var>, <var data-var='time'>15:07</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>09:45</var> UTC Monitoring - Earlier today, our application experienced login and availability issues due to a widespread AWS outage. During this time, we were also unable to update our status page as it was affected by the same incident. Service has now been fully restored, and the application is operational again. We’ll continue monitoring to ensure stability. Thank you for your patience and understanding.

Application not loading

Aug <var data-var='date'> 1</var>, <var data-var='time'>17:46</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 1</var>, <var data-var='time'>16:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 1</var>, <var data-var='time'>14:46</var> UTC Identified - The issue has been identified and a fix is being implemented.

AI CSM Chatbot Blocking Visibility

Jul <var data-var='date'>22</var>, <var data-var='time'>11:44</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>11:23</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>22</var>, <var data-var='time'>09:24</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>22</var>, <var data-var='time'>09:23</var> UTC Investigating - We are currently investigating this issue.

Degraded Performance issues

Jul <var data-var='date'>22</var>, <var data-var='time'>02:45</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>22:01</var> UTC Investigating - We are currently investigating this issue.

Jul <var data-var='date'>21</var>, <var data-var='time'>20:38</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>19:11</var> UTC Investigating - We are currently investigating this issue

Jun <var data-var='date'>10</var>, <var data-var='time'>13:23</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>11:53</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>10:53</var> UTC Investigating - We are currently investigating this issue.

Login and degraded performance issues

May <var data-var='date'> 7</var>, <var data-var='time'>10:06</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>16:25</var> UTC Identified - The issue has been identified and a fix is being implemented.

SuccessPlays are queued

Apr <var data-var='date'>29</var>, <var data-var='time'>21:53</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>21:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>29</var>, <var data-var='time'>20:25</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>29</var>, <var data-var='time'>20:04</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>29</var>, <var data-var='time'>20:04</var> UTC Investigating - We are currently investigating an issue with Customer Data Hub Processing Delays

Integrations Delay

Mar <var data-var='date'> 3</var>, <var data-var='time'>17:44</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>14:32</var> UTC Investigating - We are currently experiencing slower-than-usual processing of updates. Our team is actively investigating the issue and working on a resolution. We appreciate your patience and will provide further updates as soon as possible.

Slower-than-usual processing of updates

Dec <var data-var='date'> 3</var>, <var data-var='time'>16:43</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>16:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 3</var>, <var data-var='time'>16:29</var> UTC Investigating - We are currently investigating this issue.

Integration issues

Nov <var data-var='date'>12</var>, <var data-var='time'>05:45</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>16:48</var> UTC Update - This incident has been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>16:29</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>11</var>, <var data-var='time'>15:24</var> UTC Investigating - We are currently experiencing issues with creating collections when using list attributes. Our team is actively investigating the cause. Thank you for your patience as we work to resolve this

Collection Creation Issue

Nov <var data-var='date'> 5</var>, <var data-var='time'>21:42</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 5</var>, <var data-var='time'>18:50</var> UTC Investigating - HTML characters getting appended in campaign email content. This issue is currently being investigated on high priority.

Campaign email HTML issue

Nov <var data-var='date'> 4</var>, <var data-var='time'>23:11</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 4</var>, <var data-var='time'>17:40</var> UTC Update - A fix for the issues reported with bulk updating/ clearing attribute values have been implemented and currently operational. Issue with Populating campaign sender signature and URL is being actively investigated Nov <var data-var='date'> 4</var>, <var data-var='time'>17:00</var> UTC Identified - 1. Issues populating Campaign sender signature and URL 2. Issues updating/ clearing attribute values via bulk action

Issues identified in Campaign sender signature and bulk attribute updates

Oct <var data-var='date'>28</var>, <var data-var='time'>12:47</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>28</var>, <var data-var='time'>09:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>28</var>, <var data-var='time'>08:30</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>27</var>, <var data-var='time'>15:28</var> UTC Investigating - We are currently investigating this issue.

General tab under Global Settings will not load

Oct <var data-var='date'>27</var>, <var data-var='time'>14:52</var> UTC Resolved - The issue has been resolved. Oct <var data-var='date'>27</var>, <var data-var='time'>14:27</var> UTC Investigating - We are currently investigating an issue within Outlook's Touchpoint Connect. Email-To-Touchpoint without the Outlook connect should be working as expected.

Issue with Outlook's Touchpoint Connect

Oct <var data-var='date'>15</var>, <var data-var='time'>09:00</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>14</var>, <var data-var='time'>18:31</var> UTC Identified - An issue has been identified and fix has been implemented that has improved most of the performance issues. But we are monitoring the results and working towards a permanent solution. Oct <var data-var='date'>14</var>, <var data-var='time'>14:43</var> UTC Investigating - We are currently investigating this issue.

Oct <var data-var='date'>11</var>, <var data-var='time'>07:45</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>10</var>, <var data-var='time'>19:12</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>10</var>, <var data-var='time'>17:10</var> UTC Investigating - We are currently investigating this issue.

Issue identified in the Email-to-Touchpoint feature

Oct <var data-var='date'> 1</var>, <var data-var='time'>10:50</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>16:45</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>30</var>, <var data-var='time'>15:57</var> UTC Investigating - We are currently investigating this issue

Sep <var data-var='date'>12</var>, <var data-var='time'>14:52</var> UTC Resolved - This incident has been resolved. Thank you for your patience. Sep <var data-var='date'>12</var>, <var data-var='time'>14:35</var> UTC Investigating - We are currently experiencing an issue with email sending from Totango. This issue is affecting all campaigns and other emails, and no emails are being sent at this time. Our team is actively investigating the issue, and we will provide updates as soon as we have more information.

Email Sending Issues

Sep <var data-var='date'>12</var>, <var data-var='time'>14:32</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 8</var>, <var data-var='time'>05:58</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'> 7</var>, <var data-var='time'>19:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 7</var>, <var data-var='time'>17:35</var> UTC Investigating - We are currently investigating this issue.

Aug <var data-var='date'>12</var>, <var data-var='time'>18:35</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>15:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>12</var>, <var data-var='time'>15:45</var> UTC Investigating - We are currently investigating this issue.

Is Totango down?

Totango status is UP

Lastest published events

Totango Scheduled Maintenance

Totango Scheduled Maintenance

Account and Segment Experiencing High Load Times

Totango Services, Components and Regions

Recent Totango events

Totango Scheduled Maintenance

Totango Scheduled Maintenance

Account and Segment Experiencing High Load Times

Totango Performance Issues

Application not loading

AI CSM Chatbot Blocking Visibility