Aug <var data-var='date'>20</var>, <var data-var='time'>21:15</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>13:31</var> CDT Scheduled - You are receiving this notification because on Thursday, August 20th, 2026 from 9:00PM - 9:15PM CDT, Total Expert will be performing planned system maintenance to support upcoming infrastructure improvements. During this time, user login sessions may be impacted and users may need to re-login after maintenance is complete. There may be brief interruptions to CRM access and potential cache delays during this window. If you have any questions, please contact your Customer Success Manager or support@totalexpert.com Sincerely, Total Expert Support Team

Planned System Maintenance

Jul <var data-var='date'> 9</var>, <var data-var='time'>21:15</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:18</var> CDT Scheduled - You are receiving this notification because on Thursday, July 9th, 2026 from 9:00PM - 9:15PM CT, Total Expert will be performing planned system maintenance to support upcoming infrastructure improvements. During this time, user login sessions may be impacted and users may need to re-login after maintenance is complete. There may be brief interruptions to CRM access and potential cache delays during this window. If you have any questions, please contact your Customer Success Manager or support@totalexpert.com Sincerely, Total Expert Support Team

Jun <var data-var='date'>16</var>, <var data-var='time'>13:18</var> CDT Resolved - The issue affecting mobile app access has been resolved. A fix has been released and all users will need to update to version 6.5.0 via the App Store (iOS) or Google Play (Android) to regain access. If you have automatic updates enabled, the update may have already been applied. Otherwise, please open your device's app store, search for Total Expert, and tap Update. We apologize for the disruption and thank you for your patience. Jun <var data-var='date'>16</var>, <var data-var='time'>08:48</var> CDT Identified - We have identified an issue affecting the mobile application and are preparing an updated version for release. Users will need to update to the latest version once it becomes available in their app store. We are working to make the update available as quickly as possible and will provide additional updates as more information becomes available.

Mobile Application Service Disruption

May <var data-var='date'> 4</var>, <var data-var='time'>22:30</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>11:07</var> CDT Scheduled - You are receiving this notification because on Monday, May 4th from 10:00PM - 11:00PM CDT, Total Expert will be performing planned system maintenance to support system upgrades. During this time, some areas of our event processing will be delayed. There may also be brief interruptions to the API and CRM. If you have any questions, please contact your Customer Success Manager or support@totalexpert.com Sincerely, Total Expert Support Team

Apr <var data-var='date'> 2</var>, <var data-var='time'>13:39</var> CDT Resolved - Full functionality has been restored for creating and editing Groups. This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:52</var> CDT Identified - We are currently experiencing an issue that is preventing users from creating or editing Groups and causing inconsistencies in UI visuals on the Groups page. Our engineering team has identified the cause and is actively working on a fix. We will provide updates as more information becomes available and we appreciate your patience while we resolve this issue.

Group Creation and Editing

Apr <var data-var='date'> 2</var>, <var data-var='time'>10:28</var> CDT Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>14:51</var> CST Update - We are actively monitoring the rebuild of historical data related to this incident. During this process, some historical records may be temporarily unavailable. New activity and data created after the fix are processing normally. The rebuild is expected to take several days to complete. We will provide our next update within 7 days, or sooner if the timeline changes. We are continuing to monitor progress to ensure data integrity and system stability. Feb <var data-var='date'>24</var>, <var data-var='time'>14:01</var> CST Monitoring - A fix has been implemented for the issue affecting the Activity API. We are actively monitoring the system to ensure outbound API items, including marketing webhooks, are processing as expected. During this time, some requests may return 404 responses. This behavior is expected as systems stabilize. Activity data generated during the outage window may be incomplete. However, all new activity data is processing successfully and is fully available. We will continue to monitor and provide updates as needed. Feb <var data-var='date'>24</var>, <var data-var='time'>12:03</var> CST Investigating - We are currently investigating an issue affecting the Activity API. Our team is assessing the scope and potential impact. This issue may result in delays for API items, including marketing webhooks. We will provide additional updates as more information becomes available.

Degraded Functionality: Activities API

Feb <var data-var='date'>20</var>, <var data-var='time'>21:09</var> CST Resolved - The issue impacting email delivery for some campaigns has been resolved. Our team identified the root cause and implemented a fix. All emails are now processing as expected. Thank you for your patience. Feb <var data-var='date'>20</var>, <var data-var='time'>20:46</var> CST Identified - We’ve identified the issue and implemented a fix. Emails for the impacted campaigns are now processing normally. Feb <var data-var='date'>20</var>, <var data-var='time'>19:00</var> CST Investigating - We are currently looking into an issue that is impacting email delivery for some marketing campaigns (campaign builder and Journeys). At this time, SMS (text messages) and system notifications are not affected. We will provide updates as more information becomes available.

Degraded Functionality: Campaign Email Delivery

Feb <var data-var='date'>11</var>, <var data-var='time'>20:33</var> CST Completed - The scheduled maintenance has been completed successfully. Feb <var data-var='date'>11</var>, <var data-var='time'>20:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 4</var>, <var data-var='time'>15:34</var> CST Scheduled - You are receiving this notification because on Wednesday, February 11th from 8:00PM - 9:00PM CST, Total Expert will be performing planned system maintenance to support system upgrades. During this time, some areas of our event processing will be delayed. There may also be brief interruptions to the API and CRM. If you have any questions, please contact your Customer Success Manager or support@totalexpert.com Sincerely, Total Expert Support Team

Feb <var data-var='date'> 5</var>, <var data-var='time'>13:04</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'> 5</var>, <var data-var='time'>11:40</var> CST Monitoring - We have identified the cause of the import delays and implemented a fix. Marketing campaigns may experience delays of approximately 30–40 minutes throughout the day. We expect delivery windows to return to normal overnight. Feb <var data-var='date'> 5</var>, <var data-var='time'>09:57</var> CST Investigating - We are experiencing delays with scheduled and manual data imports. Our team is actively working to resolve the issue and will provide updates as available.

Degraded Functionality: Data imports

Jan <var data-var='date'>29</var>, <var data-var='time'>13:08</var> CST Resolved - Stability has been restored, and we are marking this incident as resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>11:33</var> CST Monitoring - Update: API functionality has been restored and our team is monitoring the platform to ensure continued stability. Jan <var data-var='date'>29</var>, <var data-var='time'>10:30</var> CST Update - Update: Login functionality has been restored. EAPI functionality is paused as we continue investigating the underlying issue and monitor system stability. Jan <var data-var='date'>29</var>, <var data-var='time'>10:00</var> CST Update - Update: We are currently experiencing a recurrence of login issues affecting the TE platform. Our team is actively investigating and will provide updates as more information becomes available. Jan <var data-var='date'>29</var>, <var data-var='time'>09:08</var> CST Identified - UPDATE: Login functionality has been restored. Some background processes remain paused as we work to restore full functionality. We will share additional updates as they become available. Jan <var data-var='date'>29</var>, <var data-var='time'>08:34</var> CST Investigating - We are aware of an issue impacting login access to the TE platform. Our team is actively investigating and will share updates as they become available.

Degraded Functionality: Login

Jan <var data-var='date'> 9</var>, <var data-var='time'>09:32</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>09:05</var> CST Identified - We have identified the cause of an issue affecting the Loans page that may prevent it from loading properly or displaying loan data. Our team is working on a fix. This issue is limited to page loading and display only, and no data has been lost.

Loan Page Loading Error

Oct <var data-var='date'> 7</var>, <var data-var='time'>18:10</var> CDT Resolved - The incident has been resolved. Oct <var data-var='date'> 7</var>, <var data-var='time'>16:04</var> CDT Monitoring - We have taken steps to correct the degraded performance with our external API, and are currently monitoring system health to ensure the data is being processed and captured appropriately. Oct <var data-var='date'> 7</var>, <var data-var='time'>15:39</var> CDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 7</var>, <var data-var='time'>15:33</var> CDT Investigating - We have identified degraded performance with our External API resulting in delays to incoming data from Integration partners, including LOS data. We are currently investigating the cause of this issue.

EAPI Performance Degradation

Sep <var data-var='date'> 5</var>, <var data-var='time'>08:32</var> CDT Resolved - This issue has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>23:58</var> CDT Monitoring - A fix has been implemented and embedded analytics dashboards and data should now be loading consistently. We are continuing to monitor the results. Sep <var data-var='date'> 4</var>, <var data-var='time'>14:57</var> CDT Investigating - We are currently investigating an issue with embedded analytics loading data inconsistently.

Degraded Functionality: Embedded Analytics

Aug <var data-var='date'>29</var>, <var data-var='time'>09:09</var> CDT Resolved - Outstanding email activity statistics were successfully processed as of 9:00 PM CT last night. The incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>09:23</var> CDT Monitoring - We have identified an issue that occurred yesterday, August 27th, between 11:30AM CT and 6:30PM CT. During this period, email activity stats were not being processed correctly within the platform. We have confirmed that all emails scheduled during that time were sent and are working to ensure the email activity data during the impacted time frame is recorded accurately. We will provide an update once the outstanding activity has been recorded properly within the system.

Email Activity Stats Delayed

Aug <var data-var='date'>20</var>, <var data-var='time'>01:31</var> CDT Completed - The maintenance was a success and has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>22:49</var> CDT Update - Maintenance is still in progress, we will provide another update in 2 hours. Aug <var data-var='date'>19</var>, <var data-var='time'>22:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>18:19</var> CDT Scheduled - Total Expert will be performing database maintenance later tonight. During this window there may be delays or brief outages.

Emergency Database Maintenance

Aug <var data-var='date'> 8</var>, <var data-var='time'>14:55</var> CDT Resolved - This issue has been resolved. Aug <var data-var='date'> 8</var>, <var data-var='time'>13:55</var> CDT Investigating - We are currently monitoring an issue where users are receiving a system error when attempting to generate rate quotes or return products on rate flyers using their pricing engine. This issue is affecting multiple organizations and impacts templates that display rate information, which may appear empty or unresponsive in the platform.

Degraded Functionality: Pricing Engine Rate and Product Data

Jul <var data-var='date'>30</var>, <var data-var='time'>08:36</var> CDT Resolved - The issue has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>12:12</var> CDT Monitoring - A fix has been deployed, and we are currently monitoring the results. We will provide an update as soon as we have more information or can confirm that the issue has been fully resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>10:54</var> CDT Investigating - We are currently investigating an issue where some pages in the platform are intermittently not displaying content or data as expected. We will share updates as more information becomes available.

Degraded Functionality: Content and Data loading in pages

Jul <var data-var='date'>25</var>, <var data-var='time'>10:00</var> CDT Resolved - We are aware of an incident that erroneously sent emails to users between 10:43am CT and 12:11pm CT. We are working to identify the full scope of the impact and will provide an update shortly.

Journey Timer delays not being respected

Jul <var data-var='date'> 3</var>, <var data-var='time'>15:37</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>27</var>, <var data-var='time'>20:37</var> CDT Monitoring - We have resolved the duplicate contact creation issue from earlier today. It is likely that a small number of duplicate comms will still be sent as the system normalizes. We will continue to monitor system performance until the issue is fully resolved. Jun <var data-var='date'>27</var>, <var data-var='time'>17:23</var> CDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>27</var>, <var data-var='time'>16:50</var> CDT Identified - We have identified the root cause of the issue where duplicate contact records are being created when loan data is sent to the /loans endpoint and contacts imported via the UI import tool. As a result, some campaigns may trigger duplicate SMS messages. Our team is working on a fix and will share further updates shortly. Jun <var data-var='date'>27</var>, <var data-var='time'>15:55</var> CDT Investigating - We are currently investigating an issue where duplicate contact records are being generated when loan data is submitted to the /loans endpoint.

Degraded Functionality: API Loans endpoint

Jun <var data-var='date'> 2</var>, <var data-var='time'>08:45</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>18:14</var> CDT Monitoring - We have implemented a fix in our Production environment, and will continue to monitor the situation over the weekend. May <var data-var='date'>30</var>, <var data-var='time'>17:03</var> CDT Update - At this time, we are confident we have discovered the most likely cause. We are actively working on a resolution. May <var data-var='date'>30</var>, <var data-var='time'>15:59</var> CDT Identified - We have identified a likely cause, and will be implementing a fix. May <var data-var='date'>30</var>, <var data-var='time'>14:48</var> CDT Investigating - We are investigating an issue with some users not being given access to Journeys when it looks like, according to access settings, the user should have access.

Journey access settings are not being reflected appropriately

Apr <var data-var='date'>17</var>, <var data-var='time'>17:18</var> CDT Resolved - The outage has been repaired at our 3rd party provider and we can confirm there are no more errors on our end. Marking this incident as resolved, there will be no further updates. Apr <var data-var='date'>17</var>, <var data-var='time'>16:15</var> CDT Identified - Portions of TotalExpert's SMS features rely on a 3rd party communications provider. This provider is currently experiencing an outage and it is impacting our ability to send and receive SMS. We will update this incident within the hour.

Errors Sending & Receiving SMS

Jan <var data-var='date'> 6</var>, <var data-var='time'>16:30</var> CST Resolved - We have not seen any further issues and are marking this incident resolved. Jan <var data-var='date'> 6</var>, <var data-var='time'>15:36</var> CST Monitoring - A fix has been implemented and we are no longer seeing failures. We will continue to monitor this for the next hour. Jan <var data-var='date'> 6</var>, <var data-var='time'>15:23</var> CST Identified - We are currently experiencing difficulties with our Meta (Facebook & Instagram) integration in the CRM. This includes sharing posts and connecting accounts. We will provide an update within an hour.

Meta (Facebook & Instagram) Integration Failures

Jan <var data-var='date'> 3</var>, <var data-var='time'>15:09</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'> 3</var>, <var data-var='time'>14:00</var> CST Monitoring - A fix has been deployed. Performance appears to be back to normal. We are continuing to monitor. We'll provide an update in one hour. Jan <var data-var='date'> 3</var>, <var data-var='time'>13:07</var> CST Identified - We have identified the issue and are deploying a fix. Jan <var data-var='date'> 3</var>, <var data-var='time'>12:59</var> CST Investigating - We are aware that some customers are experiencing issues with creating contacts via the UI. We are currently investigating this issue and will provide an update within an hour.

Errors when creating and updating contacts through the UI

Jan <var data-var='date'> 3</var>, <var data-var='time'>11:21</var> CST Resolved - We have confirmed no further issues and are closing this incident. Jan <var data-var='date'> 3</var>, <var data-var='time'>08:55</var> CST Monitoring - The issue has been resolved, and SSO login functionality has been fully restored. We are closely monitoring the system to ensure stability.

Users Unable to Access the Platform via SSO

Dec <var data-var='date'>27</var>, <var data-var='time'>16:23</var> CST Resolved - The issue affecting Single Sign-On (SSO) has been fully resolved. Dec <var data-var='date'>27</var>, <var data-var='time'>15:47</var> CST Monitoring - Our team has successfully implemented a fix, and we have verified that Single Sign-On (SSO) functionality has been restored. We will continue monitoring the system to ensure no further issues occur. Dec <var data-var='date'>27</var>, <var data-var='time'>15:17</var> CST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>27</var>, <var data-var='time'>15:16</var> CST Investigating - We are currently investigating reports of users being unable to log in using Single Sign-On (SSO). This only affects user using SSO.

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Group Creation and Editing

Degraded Functionality: Activities API