Mar <var data-var='date'>20</var>, <var data-var='time'>22:20</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>20</var>, <var data-var='time'>22:13</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>20</var>, <var data-var='time'>18:53</var> UTC Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>20</var>, <var data-var='time'>17:51</var> UTC Investigating - We are aware of intermittent failures affecting a subset of Torq API workflow steps. Cases are fully operational and unaffected.

Intermittent failures: Torq API Step Execution

Mar <var data-var='date'>15</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>15</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>12</var>, <var data-var='time'>10:36</var> UTC Scheduled - We’re making some behind-the-scenes improvements to enhance reliability and performance. While this is in progress, the Cases dashboard might be temporarily unavailable. No impact to data, cases, or processing is expected.

Maintenance Window (US+EU) - Operational Infrastructure Upgrade

Mar <var data-var='date'>12</var>, <var data-var='time'>19:27</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>12</var>, <var data-var='time'>18:30</var> UTC Monitoring - We have identified the root cause and are monitoring the fix

Intermittent UI access issues

Mar <var data-var='date'> 6</var>, <var data-var='time'>01:53</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'> 5</var>, <var data-var='time'>21:40</var> UTC Monitoring - We are actively monitoring Slack's internal status and will update as soon as their service stabilizes.Mar <var data-var='date'> 5</var>, <var data-var='time'>21:40</var> UTC Investigating - We're aware of a degradation with our Slack integration that is preventing triggers from executing. While we are still receiving events from Slack, the slackbot is currently unable to dispatch automated triggers. We are actively monitoring Slack's internal status and will update as soon as their service stabilizes.

Slack integration degradation

Mar <var data-var='date'> 5</var>, <var data-var='time'>01:09</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'> 5</var>, <var data-var='time'>00:46</var> UTC Monitoring - We have implemented a fix and the issue is now resolved. We are continuing to monitor to ensure stability.Mar <var data-var='date'> 5</var>, <var data-var='time'>00:33</var> UTC Update - We have identified a workaround and are currently implementing it. We will provide further updates as they become available.Mar <var data-var='date'> 5</var>, <var data-var='time'>00:20</var> UTC Update - We have identified that the issue is limited to non-accelerated workflow steps in the US region. Accelerated steps are functioning normally and are not impacted. Our team continues to investigate and work on a remediation. Updates will be provided as they become available.Mar <var data-var='date'> 4</var>, <var data-var='time'>22:57</var> UTC Identified - This has been identified as related to an active Google Cloud Platform incident involving infrastructure issues in the us-central1 region. GCP's engineering team is actively working on mitigation. Other regions are unaffected. We will provide further updates as the situation develops.Mar <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> UTC Investigating - We are currently experiencing elevated error rates affecting workflow executions in the US region. We're seeing reports of step failures across steps types (JQ, Python, HTTP requests) returning execution errors. There is also intermittent UI slowness when loading run logs.

[US] Elevated executions error rate in US region

Feb <var data-var='date'>24</var>, <var data-var='time'>17:13</var> UTC Resolved - The incident has been resolvedFeb <var data-var='date'>24</var>, <var data-var='time'>16:45</var> UTC Monitoring - A fix has been implemented and we are monitoring the resultsFeb <var data-var='date'>24</var>, <var data-var='time'>16:36</var> UTC Investigating - We are currently investigating reports of performance degradation within our Auditing Services. Users may experience intermittent delays or slow response times while accessing audit logs and reports. Our engineering team is working to identify the root cause, and we are currently monitoring the situation to ensure service stability.

Service Degradation: Auditing Services

Feb <var data-var='date'>15</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>15</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>12</var>, <var data-var='time'>10:26</var> UTC Scheduled - We will be performing routine infrastructure maintenance as part of ongoing improvements to ensure reliability and performance. No service impact is expected, and all systems should remain fully operational during this time

Feb <var data-var='date'> 2</var>, <var data-var='time'>19:23</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 2</var>, <var data-var='time'>17:17</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 2</var>, <var data-var='time'>16:19</var> UTC Investigating - We're currently investigating step slowness affecting some users. Our team is actively working on a fix and we'll provide an update shortly.

[US] Slowness in step execution

Feb <var data-var='date'> 2</var>, <var data-var='time'>18:49</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 2</var>, <var data-var='time'>16:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 2</var>, <var data-var='time'>16:15</var> UTC Investigating - We're currently investigating intermittent step execution failures affecting some users. Our team is actively working on a fix and we'll provide an update shortly.

[EU] Step execution failures

Feb <var data-var='date'> 1</var>, <var data-var='time'>09:14</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>27</var>, <var data-var='time'>14:32</var> UTC Scheduled - As we are happy to see a growing adoption of use for Workspace Table Variables across multiple use-cases, we would like to perform a proactive upgrade of the underlying database(s) infrastructure in order to improve performance, scalability and reliability of the automations dependent on this data. We have developed and tested a dedicated mechanism for this operational window that pauses the execution of processes dependent on Workspace Table Variables for 2 5-minute-long intervals, resuming these processes without any loss or otherwise impact at the interval end. The procedure has been thoroughly tested and already executed on multiple environments and is not expected to introduce impact beyond the communicated one.

Maintenance Window (US+EU) - Data Infrastructure Upgrade

Jan <var data-var='date'>27</var>, <var data-var='time'>17:35</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>27</var>, <var data-var='time'>16:00</var> UTC Update - We've identified this is caused by an Azure OpenAI service disruption and are actively working on implementing a fallback solution.Jan <var data-var='date'>27</var>, <var data-var='time'>11:15</var> UTC Monitoring - We're investigating reports that step searches in the builder are not working What's happening: Some users are experiencing intermittent failures when searching for steps in the workflow builder. Some searches return errors instead of results. Impact: Step search functionality is experiencing intermittent errors in US and EU regions. Workaround: You can still add steps by manually browsing the step catalog, or retry the search. Status: We've identified this is caused by an Azure OpenAI service disruption and are actively working on implementing a fallback solution.

[EU+US] - Intermittent failures when searching for steps in the workflow builderbox

Jan <var data-var='date'> 5</var>, <var data-var='time'>18:38</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'> 5</var>, <var data-var='time'>17:57</var> UTC Monitoring - A fix has been implemented and we are monitoring the resultsJan <var data-var='date'> 5</var>, <var data-var='time'>17:06</var> UTC Investigating - We are currently investigating the issue.

[US] Degradation in Case management

Dec <var data-var='date'>22</var>, <var data-var='time'>15:53</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>22</var>, <var data-var='time'>15:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'>22</var>, <var data-var='time'>15:14</var> UTC Identified - The issue has been identified and a fix is being implemented.Dec <var data-var='date'>22</var>, <var data-var='time'>15:10</var> UTC Update - We are continuing to investigate this issue.Dec <var data-var='date'>22</var>, <var data-var='time'>15:03</var> UTC Investigating - We are currently investigating this issue.

[US] Elevated executions error rate and Torq portal unavailability in US region

Dec <var data-var='date'>14</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>14</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>11</var>, <var data-var='time'>16:19</var> UTC Scheduled - We will be performing backend maintenance on our database systems as part of our ongoing efforts to improve performance and reliability. Users may experience delays when loading data on the Run Log page, Activity Log page and in the Single Step Event Log. This may result in extended loading times or temporarily unavailable data in these sections.

Maintenance Window (US) - Data Infrastructure Upgrade

Dec <var data-var='date'>11</var>, <var data-var='time'>16:12</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>11</var>, <var data-var='time'>15:20</var> UTC Investigating - We are currently experiencing an outage affecting the Torq Academy site. Users may be unable to access training materials, courses, or the Academy homepage.

Torq Academy Unavailable

Dec <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>30</var>, <var data-var='time'>11:53</var> UTC Update - We will be undergoing scheduled maintenance during this time.Nov <var data-var='date'>30</var>, <var data-var='time'>09:07</var> UTC Scheduled - We will be performing backend maintenance on our database systems as part of our ongoing efforts to improve performance and reliability. Users may experience delays when loading data on the Run Log page, Activity Log page and in the Single Step Event Log. This may result in extended loading times or temporarily unavailable data in these sections.

Nov <var data-var='date'>24</var>, <var data-var='time'>12:40</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>24</var>, <var data-var='time'>12:33</var> UTC Update - We are continuing to monitor for any further issues.Nov <var data-var='date'>24</var>, <var data-var='time'>12:33</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>24</var>, <var data-var='time'>12:17</var> UTC Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>24</var>, <var data-var='time'>12:03</var> UTC Investigating - We are currently investigating this issue.

[US] - Slowness in loading workflows

Nov <var data-var='date'>22</var>, <var data-var='time'>00:00</var> UTC Resolved - This incident has been resolvedNov <var data-var='date'>21</var>, <var data-var='time'>16:53</var> UTC Investigating - We've identified that the slowness in non-accelerated steps is caused by an ongoing GCP incident. We are monitoring the situation closely and will provide updates as they become available.

[US] Slowness in non-accelerated steps

Nov <var data-var='date'>14</var>, <var data-var='time'>01:41</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>14</var>, <var data-var='time'>01:40</var> UTC Update - The issue have been identified and remediated, workflow automation is operationalNov <var data-var='date'>13</var>, <var data-var='time'>20:02</var> UTC Identified - We've identified that the slowness in non-accelerated steps is caused by an ongoing Google Kubernetes Engine (GKE) incident. Google Cloud Platform has confirmed: "We are experiencing an issue with Google Kubernetes Engine. Our engineering team continues to investigate the issue." We are monitoring the situation closely and will provide updates as they become available.Nov <var data-var='date'>13</var>, <var data-var='time'>18:30</var> UTC Investigating - We are currently investigating this issue.

Nov <var data-var='date'> 9</var>, <var data-var='time'>10:30</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 9</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 7</var>, <var data-var='time'>13:59</var> UTC Scheduled - We will be performing scheduled maintenance on our operational infrastructure. There is no expected impact on any of the service components.

Maintenance Window (US) - Data Infrastructure

Oct <var data-var='date'>28</var>, <var data-var='time'>17:31</var> UTC Resolved - Due to a recent configuration change, authentication to our system was impacted. This caused partial workflow step failures and temporary unavailability of the Torq portal. The configuration change was promptly reverted, and the system has fully recovered. All services are now operating normally.Oct <var data-var='date'>28</var>, <var data-var='time'>16:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.

Oct <var data-var='date'>21</var>, <var data-var='time'>02:44</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>21</var>, <var data-var='time'>02:42</var> UTC Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>20</var>, <var data-var='time'>20:31</var> UTC Update - The affected services are showing improvement. We're maintaining close monitoring while AWS continues their remediation efforts. see: https://health.aws.amazon.com/health/statusOct <var data-var='date'>20</var>, <var data-var='time'>20:03</var> UTC Update - Although we originally observed **signs of recovery** across the affected services, we have seen intermittent impacts to interacts, some operators, and third party services that you may have integrations with.Oct <var data-var='date'>20</var>, <var data-var='time'>19:34</var> UTC Monitoring - We are starting to observe **signs of recovery** across the affected services.Oct <var data-var='date'>20</var>, <var data-var='time'>17:40</var> UTC Update - We're seeing improvement in Interactions and some operators. Schedule Triggers are still not operational. See: https://health.aws.amazon.com/health/statusOct <var data-var='date'>20</var>, <var data-var='time'>16:54</var> UTC Identified - The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope. See: https://health.aws.amazon.com/health/statusOct <var data-var='date'>20</var>, <var data-var='time'>16:30</var> UTC Investigating - Current Status: We have identified an issue impacting customers in the AWS US-EAST-1 region where Interactions and some operators are failing to run. Root Cause: This is not an isolated issue with our platform. The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope. Observed Impact: Any workflows with a Interactions are failing. Observed Scope: Multiple major services (e.g., Atlassian) are also impacted.

[US] - Global Cloud Disruption Impacting Workflow Automation in AWS US-EAST-1

Oct <var data-var='date'>20</var>, <var data-var='time'>07:30</var> UTC Resolved - 20/10/2025 - 13:45 Issue has been resolved 20/10/2025 - 13:30 Status Update: Recovery Underway We are starting to observe **signs of recovery** across the affected services and are actively implementing **mitigation strategies** to stabilize scheduled workflows. 20/10/2025 - 11:45 Current Status: We have identified an issue impacting customers in the AWS US-EAST-1 region where Scheduled Workflows are failing to run. Root Cause: This is not an isolated issue with our platform. The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope. Observed Impact: Any workflows with a scheduled trigger are failing to start. Observed Scope: Multiple major services (e.g., Atlassian) are also impacted.

[US] - Global Cloud Disruption Impacting Scheduled Workflows in AWS US-EAST-1

Oct <var data-var='date'>12</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>12</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 9</var>, <var data-var='time'>14:54</var> UTC Scheduled - We will be performing backend maintenance on our database systems as part of our ongoing efforts to improve performance and reliability. Users may experience delays when loading data on the Run Log page and in the Single Step Event Log. This may result in extended loading times or temporarily unavailable data in these sections.

Aug <var data-var='date'> 5</var>, <var data-var='time'>22:41</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'> 5</var>, <var data-var='time'>22:29</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'> 5</var>, <var data-var='time'>21:29</var> UTC Identified - The issue has been identified and a fix is being implemented.Aug <var data-var='date'> 5</var>, <var data-var='time'>21:21</var> UTC Investigating - We've identified an issue with Torq Interact submissions. We are actively investigating.Aug <var data-var='date'> 5</var>, <var data-var='time'>20:43</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.

Is Torq down?

Torq status is UP

Lastest published events

Intermittent failures: Torq API Step Execution

Maintenance Window (US+EU) - Operational Infrastructure Upgrade

Intermittent UI access issues

Torq Services, Components and Regions

Recent Torq events

Intermittent failures: Torq API Step Execution

Maintenance Window (US+EU) - Operational Infrastructure Upgrade

Intermittent UI access issues

Slack integration degradation

[US] Elevated executions error rate in US region

Service Degradation: Auditing Services

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Is Torq down?

Torq status is UP

Lastest published events

Intermittent failures: Torq API Step Execution

Maintenance Window (US+EU) - Operational Infrastructure Upgrade

Intermittent UI access issues

Torq Services, Components and Regions

Recent Torq events

Intermittent failures: Torq API Step Execution

Maintenance Window (US+EU) - Operational Infrastructure Upgrade

Intermittent UI access issues

Slack integration degradation

[US] Elevated executions error rate in US region

Service Degradation: Auditing Services

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!