Aug <var data-var='date'> 2</var>, <var data-var='time'>08:01</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 2</var>, <var data-var='time'>07:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>15:12</var> UTC Scheduled - We will be performing routine infrastructure maintenance as part of ongoing improvements to ensure reliability and performance. No service impact is expected, and all systems should remain fully operational during this time.

Maintenance Window (EU) - Operational Infrastructure Upgrade

Aug <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>15:12</var> UTC Scheduled - We will be performing routine infrastructure maintenance as part of ongoing improvements to ensure reliability and performance. No service impact is expected, and all systems should remain fully operational during this time.

Maintenance Window (US) - Operational Infrastructure Upgrade

Jul <var data-var='date'>12</var>, <var data-var='time'>13:01</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>08:32</var> UTC Scheduled - We will be performing backend maintenance on our database systems as part of our ongoing efforts to improve performance and reliability. No impact is expected on the system.

Maintenance Window (EU) - Database Infrastructure Upgrade

Jul <var data-var='date'>12</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>08:31</var> UTC Scheduled - We will be performing backend maintenance on our database systems as part of our ongoing efforts to improve performance and reliability. No impact is expected on the system.

Maintenance Window (US) - Database Infrastructure Upgrade

Jul <var data-var='date'> 9</var>, <var data-var='time'>18:10</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>17:08</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'> 9</var>, <var data-var='time'>17:03</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 9</var>, <var data-var='time'>16:31</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 9</var>, <var data-var='time'>15:49</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'> 9</var>, <var data-var='time'>15:05</var> UTC Investigating - We’re investigating slowness in activity log ingestion affecting some customers in the US Data Center. Some activity log events may be delayed by up to 10 minutes. This does not affect workflow automation. We’re working to restore normal processing speed and will provide an update as we learn more.

[US] - Delays ingesting activity logs

Jun <var data-var='date'>25</var>, <var data-var='time'>14:11</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>13:08</var> UTC Monitoring - We've identified an issue affecting login and deployed a fix. We're now monitoring to confirm full resolution. Users may have experienced difficulty signing in; access should now be restored.

[US] Intermittent login issues

Jun <var data-var='date'>21</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>21</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>07:56</var> UTC Scheduled - We will be performing routine infrastructure maintenance as part of ongoing improvements to ensure reliability and performance. No service impact is expected, and all systems should remain fully operational during this time.

Jun <var data-var='date'>21</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>21</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>09:13</var> UTC Scheduled - Scheduled maintenance for a DB infrastructure upgrade in the US,EU,JP region. During the maintenance window, users may experience brief degradation to audit logging. Torq Audit Steps will be delayed during this period and will automatically resume once maintenance is complete. All other steps and automations will continue to run without interruption. No data loss is expected.

Maintenance Window (US,EU,JP) - Operational Infrastructure Upgrade

Jun <var data-var='date'>18</var>, <var data-var='time'>14:57</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>13:45</var> UTC Monitoring - Root Cause Identified: We isolated the intermittent errors to an edge case within a specific query that triggered between 13:26 and 13:35 UTC. Mitigation: The underlying code path causing the issue has been disabled. Current Status: Errors have subsided, and we are continuing to monitor the dashboards to ensure stability. Jun <var data-var='date'>18</var>, <var data-var='time'>13:40</var> UTC Update - Update: We continue to investigate the intermittent errors on the Cases dashboards. Performance is currently showing signs of improvement. The team is focused on identifying the root cause. Jun <var data-var='date'>18</var>, <var data-var='time'>13:30</var> UTC Investigating - We are currently investigating this issue.

[US] Performance Issues: Intermittent errors loading Cases dashboards

Jun <var data-var='date'>18</var>, <var data-var='time'>12:38</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>12:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>12:07</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>18</var>, <var data-var='time'>11:50</var> UTC Update - Identified - We have identified a potential root cause involving increased load on our database cluster and are currently working on a mitigation plan to restore normal performance levels. Some workflow executions may still experience delays or missing step data in BuilderBox in the interim. We will provide another update once the mitigation is underway. Jun <var data-var='date'>18</var>, <var data-var='time'>11:38</var> UTC Investigating - We are currently investigating an issue with Builderbox where some workflow executions are experiencing degraded performance and failing to return step results. Our engineering team is actively looking into the root cause, and we will provide updates as more information becomes available. Affected region: US.

[US] - Workflow executions experiencing degraded performance and missing step data in BuilderBox

Jun <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 2</var>, <var data-var='time'>12:28</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'> 2</var>, <var data-var='time'>12:28</var> UTC Scheduled - We will be performing routine infrastructure maintenance as part of ongoing improvements to ensure reliability and performance. No service impact is expected, and all systems should remain fully operational during this time.

May <var data-var='date'>27</var>, <var data-var='time'>19:38</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>17:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.

[US] Delayed workflow executions

May <var data-var='date'>21</var>, <var data-var='time'>16:52</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>15:30</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>21</var>, <var data-var='time'>15:12</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>21</var>, <var data-var='time'>15:08</var> UTC Update - We are investigating intermittent errors affecting workflows that use shared integrations in destination workspaces. May <var data-var='date'>21</var>, <var data-var='time'>15:01</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'>21</var>, <var data-var='time'>14:26</var> UTC Investigating - We are investigating an increase in error rates affecting some steps in our workflow execution engine. A subset of user workflows may be experiencing failures or delays during step execution. We apologize for the disruption and will update this page as soon as we have additional details.

[US] - Intermittent failures for Step Execution

May <var data-var='date'>19</var>, <var data-var='time'>02:14</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>01:44</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'>19</var>, <var data-var='time'>01:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>19</var>, <var data-var='time'>01:27</var> UTC Identified - We are currently experiencing a degradation on the activity log. No impact to running executions or workflows.

[US] - Activity Log Events Delay

May <var data-var='date'>10</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>10</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>07:20</var> UTC Update - Scheduled maintenance window for routine service updates and improvements. No impact expected. Services will remain fully operational throughout the maintenance window. May <var data-var='date'> 7</var>, <var data-var='time'>07:18</var> UTC Scheduled - Scheduled maintenance window for routine service updates and improvements. No impact expected. Services will remain fully operational throughout the maintenance window.

Scheduled Services Maintenance

May <var data-var='date'> 4</var>, <var data-var='time'>12:11</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>12:07</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'> 4</var>, <var data-var='time'>12:07</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 4</var>, <var data-var='time'>11:53</var> UTC Identified - A configuration change deployed at 13:56 IDT caused a significant drop in authentication and session success rates across key services. The problem was remediated on US and the team is now working on EU.

API Authentication / Session Failures

Apr <var data-var='date'>19</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>19</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>14:40</var> UTC Update - We're performing backend database maintenance to improve performance and reliability. What to expect during this window: Workflow executions - not affected and will continue to run successfully. Canvas debug runs – Run progress will not be displayed in real time. Execution logs may be delayed. Sync Webhooks – Requests will return an execution ID instead of the result. You can track your runs via the Activity Log. We expect full functionality to be restored within 30 minutes. We apologize for any inconvenience and appreciate your patience. Apr <var data-var='date'>16</var>, <var data-var='time'>14:38</var> UTC Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>16</var>, <var data-var='time'>14:37</var> UTC Scheduled - We will be performing backend maintenance on our database systems as part of our ongoing efforts to improve performance and reliability.

Maintenance Window (US) - Data Infrastructure

Apr <var data-var='date'>15</var>, <var data-var='time'>17:28</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>14:08</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>15</var>, <var data-var='time'>13:55</var> UTC Investigating - We are experiencing a slowness on case management UI Search

[US] - Case Management search performance degradation

Apr <var data-var='date'>12</var>, <var data-var='time'>17:47</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>12</var>, <var data-var='time'>12:05</var> UTC Identified - We've identified the root cause Our engineering team is actively working on a fix. Apr <var data-var='date'>12</var>, <var data-var='time'>10:00</var> UTC Investigating - We've identified that new data is not being ingested into the EU Cases Dashboard. Existing case data remains accessible, but no new cases are being added to the dashboards. Our team is actively working to identify and resolve the root cause. We'll provide updates as we progress.

[EU] - Cases Dashboard Data Ingestion - No New Data Since 10:00 UTC

Apr <var data-var='date'>11</var>, <var data-var='time'>07:38</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>22:21</var> UTC Monitoring - We've identified and cordoned off a faulty node in our GKE production cluster due to an underlying GCP infrastructure issue. We're working closely with GCP to identify the root cause and resolve the systemic problem with node health detection or automatic remediation. Apr <var data-var='date'>10</var>, <var data-var='time'>21:42</var> UTC Investigating - We are currently investigating elevated error ("code": 9) rates affecting cloud runner steps. Our team is actively working to identify the root cause. Updates will be provided as they become available.

[US] Elevated executions error rate in US region

Apr <var data-var='date'>11</var>, <var data-var='time'>07:38</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>11</var>, <var data-var='time'>07:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>11</var>, <var data-var='time'>06:25</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>11</var>, <var data-var='time'>05:53</var> UTC Investigating - We're currently investigating elevated latency during webhook ingest affecting multiple customers. Our team is actively working to identify and resolve the root cause. We'll provide updates as we progress.

[US] elevated latency during webhook ingest in US datacenter

Apr <var data-var='date'>10</var>, <var data-var='time'>21:04</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>20:13</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>10</var>, <var data-var='time'>20:12</var> UTC Monitoring - We are currently investigating elevated error ("code": 9) rates affecting cloud runner steps between 17:50 and 19:50 UTC. Our team is actively working to identify the root cause. Updates will be provided as they become available. Apr <var data-var='date'>10</var>, <var data-var='time'>17:45</var> UTC Investigating - We are currently investigating this issue.

Mar <var data-var='date'>20</var>, <var data-var='time'>22:20</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>22:13</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>20</var>, <var data-var='time'>18:53</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>20</var>, <var data-var='time'>17:51</var> UTC Investigating - We are aware of intermittent failures affecting a subset of Torq API workflow steps. Cases are fully operational and unaffected.

Intermittent failures: Torq API Step Execution

Mar <var data-var='date'>15</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>15</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>10:36</var> UTC Scheduled - We’re making some behind-the-scenes improvements to enhance reliability and performance. While this is in progress, the Cases dashboard might be temporarily unavailable. No impact to data, cases, or processing is expected.

Maintenance Window (US+EU) - Operational Infrastructure Upgrade

Mar <var data-var='date'>12</var>, <var data-var='time'>19:27</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>18:30</var> UTC Monitoring - We have identified the root cause and are monitoring the fix

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Maintenance Window (EU) - Operational Infrastructure Upgrade

Maintenance Window (US) - Operational Infrastructure Upgrade

Maintenance Window (EU) - Database Infrastructure Upgrade

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Maintenance Window (EU) - Operational Infrastructure Upgrade

Maintenance Window (US) - Operational Infrastructure Upgrade

Maintenance Window (EU) - Database Infrastructure Upgrade

Maintenance Window (US) - Database Infrastructure Upgrade

[US] - Delays ingesting activity logs

[US] Intermittent login issues