Sep <var data-var='date'>27</var>, <var data-var='time'>11:46</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>07:05</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>27</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>27</var>, <var data-var='time'>07:00</var> UTC Update - We will be undergoing scheduled maintenance during this time. Sep <var data-var='date'>24</var>, <var data-var='time'>09:15</var> UTC Scheduled - We will be performing routine infrastructure maintenance as part of ongoing improvements to ensure reliability and performance. No service impact is expected, and all systems should remain fully operational during this time.

Maintenance Window (EU + JP) - Operational Infrastructure Upgrade

Sep <var data-var='date'> 2</var>, <var data-var='time'>17:04</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>17:03</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'> 2</var>, <var data-var='time'>15:50</var> UTC Investigating - We're investigating a degradation in Case Editor functionality caused by a conflict with accessibility keyboard shortcuts. A fix is in progress — we'll update this page as we have more information.

Degraded Functionality in Case Editor

Sep <var data-var='date'> 1</var>, <var data-var='time'>19:54</var> UTC Resolved - Google Cloud has resolved the network service degradation that affected a portion of the us-central1-b zone. Per Google's preliminary analysis, routine network fabric path maintenance triggered unexpected issues in one cluster in us-central1-b. Network capacity has been fully restored and all zonal and regional services are back to normal. Google has halted further maintenance in the region while they conduct proactive audits. https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev Sep <var data-var='date'> 1</var>, <var data-var='time'>18:08</var> UTC Update - We continue to monitor Google Cloud's status updates regarding the network degradation in the us-central1-b zone. We are not seeing any impact on our side at this time. We will provide a further update once Google Cloud resolves the underlying incident. Sep <var data-var='date'> 1</var>, <var data-var='time'>16:48</var> UTC Monitoring - We are aware of a network service degradation affecting Google Cloud's us-central1-b zone, which began at approximately 15:20 UTC on September 1, 2026. Our infrastructure operates across multiple zones, and automated failover has moved affected workloads out of the impacted zone with no manual intervention required. Based on current information, impact was limited to approximately 15:20–16:00 UTC. Google reports the underlying network infrastructure has recovered and is validating individual service recovery. We are continuing to monitor Google Cloud's status page and will update this notice if anything changes. https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev Sep <var data-var='date'> 1</var>, <var data-var='time'>16:17</var> UTC Update - We are continuing to monitor the issue Sep <var data-var='date'> 1</var>, <var data-var='time'>15:55</var> UTC Identified - Elevated error rates in GCP us-central1 We have identified this as an upstream network issue with GCP: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev

[US] - Elevated error rates in US Data Center

Aug <var data-var='date'>24</var>, <var data-var='time'>20:54</var> UTC Resolved - We successfully replicated all activity log data starting on August 18th 00:00 (UTC) Activity log data replication continues until 90 days of data is available to query, which is expected in the coming days. As mentioned in former updates, live activity log data is ingested normally without issues Due to the above, we are marking this incident as resolved. Aug <var data-var='date'>24</var>, <var data-var='time'>11:48</var> UTC Update - Ongoing activity log events are being ingested as usual, with no performance impact. Replicating historical Activity Log data from before the incident is still ongoing. No data was lost during the incident. Aug <var data-var='date'>23</var>, <var data-var='time'>14:57</var> UTC Update - Ongoing activity log events are being ingested as usual, with no performance impact. Activity log data from before the incident is still incomplete, and is being re-ingested. No data was lost during the incident. Another update will be made once we have an ETA for showing the incomplete data in the UI. Aug <var data-var='date'>22</var>, <var data-var='time'>19:51</var> UTC Update - * New executions are now showing up on the activity log. Backlog ingestion (last ~10 hours) is still in progress. * All Events JSON events are now shown in the activity log, though the associated execution may still be missing. * Execution logs in canvas are working and show full history for all steps. We'll update once we have an ETA for showing activity log data from before the incident. No events are lost — all activity logs will be restored. We'll continue posting updates until this is fully resolved. Aug <var data-var='date'>22</var>, <var data-var='time'>17:10</var> UTC Monitoring - New executions are now showing up on the activity log. Backlog ingestion (last ~10 hours) is still in progress, and event-attachment to cases will work going forward from now on. We don't yet have an ETA for when backlog ingestion will finish or when older events will be visible in the UI. We'll share an ETA as soon as we have one. We'll continue posting updates until this is fully resolved. Aug <var data-var='date'>22</var>, <var data-var='time'>16:39</var> UTC Update - The backlog queue continues to be ingested. Event-attachment to cases should start working again as processing catches up. We're currently working through the backlog for the last 10 hours of data. Known limitation: Older events (before the incident) are not currently visible in the UI while this backlog is processed. We'll continue to post updates as we make progress toward full resolution. Aug <var data-var='date'>22</var>, <var data-var='time'>14:37</var> UTC Update - The backlog of activity log data has started being ingested, and we're seeing queue processing resume. Workflow event-attachment failures related to this issue should begin to ease as the backlog clears. We're continuing to monitor closely and will share a full ETA for complete resolution when possible. We appreciate your patience as we work through this. Aug <var data-var='date'>22</var>, <var data-var='time'>12:37</var> UTC Update - We're aware of an issue affecting activity log ingestion, causing delays in log processing and failures when workflows attempt to attach events to cases. This is impacting a subset of customers in US data center. We're treating this as a top priority and working it with all hands on deck. We'll post the next update ASAP. We apologize for the disruption and appreciate your patience. Aug <var data-var='date'>22</var>, <var data-var='time'>10:24</var> UTC Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>22</var>, <var data-var='time'>08:24</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>22</var>, <var data-var='time'>07:33</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'>22</var>, <var data-var='time'>06:28</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'>22</var>, <var data-var='time'>04:06</var> UTC Investigating - We are currently investigating delayed ingestion for activity logs. Some customers may experience a delay in activity log data appearing in the platform.

[US] - Delayed Activity Log Ingestion

Aug <var data-var='date'> 2</var>, <var data-var='time'>08:01</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 2</var>, <var data-var='time'>07:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>15:12</var> UTC Scheduled - We will be performing routine infrastructure maintenance as part of ongoing improvements to ensure reliability and performance. No service impact is expected, and all systems should remain fully operational during this time.

Maintenance Window (EU) - Operational Infrastructure Upgrade

Aug <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>15:12</var> UTC Scheduled - We will be performing routine infrastructure maintenance as part of ongoing improvements to ensure reliability and performance. No service impact is expected, and all systems should remain fully operational during this time.

Maintenance Window (US) - Operational Infrastructure Upgrade

Jul <var data-var='date'>12</var>, <var data-var='time'>13:01</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>08:32</var> UTC Scheduled - We will be performing backend maintenance on our database systems as part of our ongoing efforts to improve performance and reliability. No impact is expected on the system.

Maintenance Window (EU) - Database Infrastructure Upgrade

Jul <var data-var='date'>12</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>12</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>08:31</var> UTC Scheduled - We will be performing backend maintenance on our database systems as part of our ongoing efforts to improve performance and reliability. No impact is expected on the system.

Maintenance Window (US) - Database Infrastructure Upgrade

Jul <var data-var='date'> 9</var>, <var data-var='time'>18:10</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>17:08</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'> 9</var>, <var data-var='time'>17:03</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 9</var>, <var data-var='time'>16:31</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 9</var>, <var data-var='time'>15:49</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'> 9</var>, <var data-var='time'>15:05</var> UTC Investigating - We’re investigating slowness in activity log ingestion affecting some customers in the US Data Center. Some activity log events may be delayed by up to 10 minutes. This does not affect workflow automation. We’re working to restore normal processing speed and will provide an update as we learn more.

[US] - Delays ingesting activity logs

Jun <var data-var='date'>25</var>, <var data-var='time'>14:11</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>13:08</var> UTC Monitoring - We've identified an issue affecting login and deployed a fix. We're now monitoring to confirm full resolution. Users may have experienced difficulty signing in; access should now be restored.

[US] Intermittent login issues

Jun <var data-var='date'>21</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>21</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>07:56</var> UTC Scheduled - We will be performing routine infrastructure maintenance as part of ongoing improvements to ensure reliability and performance. No service impact is expected, and all systems should remain fully operational during this time.

Jun <var data-var='date'>21</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>21</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>09:13</var> UTC Scheduled - Scheduled maintenance for a DB infrastructure upgrade in the US,EU,JP region. During the maintenance window, users may experience brief degradation to audit logging. Torq Audit Steps will be delayed during this period and will automatically resume once maintenance is complete. All other steps and automations will continue to run without interruption. No data loss is expected.

Maintenance Window (US,EU,JP) - Operational Infrastructure Upgrade

Jun <var data-var='date'>18</var>, <var data-var='time'>14:57</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>13:45</var> UTC Monitoring - Root Cause Identified: We isolated the intermittent errors to an edge case within a specific query that triggered between 13:26 and 13:35 UTC. Mitigation: The underlying code path causing the issue has been disabled. Current Status: Errors have subsided, and we are continuing to monitor the dashboards to ensure stability. Jun <var data-var='date'>18</var>, <var data-var='time'>13:40</var> UTC Update - Update: We continue to investigate the intermittent errors on the Cases dashboards. Performance is currently showing signs of improvement. The team is focused on identifying the root cause. Jun <var data-var='date'>18</var>, <var data-var='time'>13:30</var> UTC Investigating - We are currently investigating this issue.

[US] Performance Issues: Intermittent errors loading Cases dashboards

Jun <var data-var='date'>18</var>, <var data-var='time'>12:38</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>12:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>12:07</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>18</var>, <var data-var='time'>11:50</var> UTC Update - Identified - We have identified a potential root cause involving increased load on our database cluster and are currently working on a mitigation plan to restore normal performance levels. Some workflow executions may still experience delays or missing step data in BuilderBox in the interim. We will provide another update once the mitigation is underway. Jun <var data-var='date'>18</var>, <var data-var='time'>11:38</var> UTC Investigating - We are currently investigating an issue with Builderbox where some workflow executions are experiencing degraded performance and failing to return step results. Our engineering team is actively looking into the root cause, and we will provide updates as more information becomes available. Affected region: US.

[US] - Workflow executions experiencing degraded performance and missing step data in BuilderBox

Jun <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 2</var>, <var data-var='time'>12:28</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'> 2</var>, <var data-var='time'>12:28</var> UTC Scheduled - We will be performing routine infrastructure maintenance as part of ongoing improvements to ensure reliability and performance. No service impact is expected, and all systems should remain fully operational during this time.

May <var data-var='date'>27</var>, <var data-var='time'>19:38</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>17:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.

[US] Delayed workflow executions

May <var data-var='date'>21</var>, <var data-var='time'>16:52</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>15:30</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>21</var>, <var data-var='time'>15:12</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>21</var>, <var data-var='time'>15:08</var> UTC Update - We are investigating intermittent errors affecting workflows that use shared integrations in destination workspaces. May <var data-var='date'>21</var>, <var data-var='time'>15:01</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'>21</var>, <var data-var='time'>14:26</var> UTC Investigating - We are investigating an increase in error rates affecting some steps in our workflow execution engine. A subset of user workflows may be experiencing failures or delays during step execution. We apologize for the disruption and will update this page as soon as we have additional details.

[US] - Intermittent failures for Step Execution

May <var data-var='date'>19</var>, <var data-var='time'>02:14</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>01:44</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'>19</var>, <var data-var='time'>01:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>19</var>, <var data-var='time'>01:27</var> UTC Identified - We are currently experiencing a degradation on the activity log. No impact to running executions or workflows.

[US] - Activity Log Events Delay

May <var data-var='date'>10</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>10</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>07:20</var> UTC Update - Scheduled maintenance window for routine service updates and improvements. No impact expected. Services will remain fully operational throughout the maintenance window. May <var data-var='date'> 7</var>, <var data-var='time'>07:18</var> UTC Scheduled - Scheduled maintenance window for routine service updates and improvements. No impact expected. Services will remain fully operational throughout the maintenance window.

Scheduled Services Maintenance

May <var data-var='date'> 4</var>, <var data-var='time'>12:11</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>12:07</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'> 4</var>, <var data-var='time'>12:07</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 4</var>, <var data-var='time'>11:53</var> UTC Identified - A configuration change deployed at 13:56 IDT caused a significant drop in authentication and session success rates across key services. The problem was remediated on US and the team is now working on EU.

API Authentication / Session Failures

Apr <var data-var='date'>19</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>19</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>14:40</var> UTC Update - We're performing backend database maintenance to improve performance and reliability. What to expect during this window: Workflow executions - not affected and will continue to run successfully. Canvas debug runs – Run progress will not be displayed in real time. Execution logs may be delayed. Sync Webhooks – Requests will return an execution ID instead of the result. You can track your runs via the Activity Log. We expect full functionality to be restored within 30 minutes. We apologize for any inconvenience and appreciate your patience. Apr <var data-var='date'>16</var>, <var data-var='time'>14:38</var> UTC Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>16</var>, <var data-var='time'>14:37</var> UTC Scheduled - We will be performing backend maintenance on our database systems as part of our ongoing efforts to improve performance and reliability.

Maintenance Window (US) - Data Infrastructure

Apr <var data-var='date'>15</var>, <var data-var='time'>17:28</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>14:08</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>15</var>, <var data-var='time'>13:55</var> UTC Investigating - We are experiencing a slowness on case management UI Search

[US] - Case Management search performance degradation

Apr <var data-var='date'>12</var>, <var data-var='time'>17:47</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>12</var>, <var data-var='time'>12:05</var> UTC Identified - We've identified the root cause Our engineering team is actively working on a fix. Apr <var data-var='date'>12</var>, <var data-var='time'>10:00</var> UTC Investigating - We've identified that new data is not being ingested into the EU Cases Dashboard. Existing case data remains accessible, but no new cases are being added to the dashboards. Our team is actively working to identify and resolve the root cause. We'll provide updates as we progress.

[EU] - Cases Dashboard Data Ingestion - No New Data Since 10:00 UTC

Apr <var data-var='date'>11</var>, <var data-var='time'>07:38</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>22:21</var> UTC Monitoring - We've identified and cordoned off a faulty node in our GKE production cluster due to an underlying GCP infrastructure issue. We're working closely with GCP to identify the root cause and resolve the systemic problem with node health detection or automatic remediation. Apr <var data-var='date'>10</var>, <var data-var='time'>21:42</var> UTC Investigating - We are currently investigating elevated error ("code": 9) rates affecting cloud runner steps. Our team is actively working to identify the root cause. Updates will be provided as they become available.

[US] Elevated executions error rate in US region

Apr <var data-var='date'>11</var>, <var data-var='time'>07:38</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>11</var>, <var data-var='time'>07:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>11</var>, <var data-var='time'>06:25</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>11</var>, <var data-var='time'>05:53</var> UTC Investigating - We're currently investigating elevated latency during webhook ingest affecting multiple customers. Our team is actively working to identify and resolve the root cause. We'll provide updates as we progress.

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Lastest published events

Maintenance Window (EU + JP) - Operational Infrastructure Upgrade

Degraded Functionality in Case Editor

[US] - Elevated error rates in US Data Center

Torq Services, Components and Regions

Recent Torq events

Maintenance Window (EU + JP) - Operational Infrastructure Upgrade

Degraded Functionality in Case Editor

[US] - Elevated error rates in US Data Center

[US] - Delayed Activity Log Ingestion

Maintenance Window (EU) - Operational Infrastructure Upgrade

Maintenance Window (US) - Operational Infrastructure Upgrade