Mar <var data-var='date'>24</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>24</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>20</var>, <var data-var='time'>16:45</var> UTC Scheduled - The production environment endpoint for APIv1, APIv2 and TGAPIv1 (api.tokenex.com/eu-api.tokenex.com/eu1-api.tokenex.com) will begin routing through an updated edge network configuration. This change will not affect endpoint URLs, authentication, or request/response formats. However, if your organization maintains IP-based allowlists, you may need to update your configuration to include the following static IPv4 addresses for production API traffic: US 162.159.140.74 172.66.0.74 52.143.247.23 EU 162.159.140.74 172.66.0.74 52.236.24.38 If you have any questions or concerns about this scheduled update, please contact our support team.

Universal Tokenization Edge Network Updates - api.tokenex.com/eu-api.tokenex.com/eu1-api.tokenex.com

Mar <var data-var='date'>19</var>, <var data-var='time'>14:34</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>19</var>, <var data-var='time'>10:00</var> UTC Scheduled - The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Thursday, March 19th, from 5am - 7am CDT (10:00 UTC - 12:00 UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.

Universal Tokenization Maintenance: US Region - March 2026

Mar <var data-var='date'>18</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>18</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>20</var>, <var data-var='time'>16:44</var> UTC Scheduled - The production environment endpoint for Payment Services v2 (paymentservices.tokenex.com/eu-paymentservices.tokenex.com/eu1-paymentservices.tokenex.com) will begin routing through an updated edge network configuration. This change will not affect endpoint URLs, authentication, or request/response formats. However, if your organization maintains IP-based allowlists, you may need to update your configuration to include the following static IPv4 addresses for production API traffic: US 162.159.140.74 172.66.0.74 52.143.247.29 EU 162.159.140.74 172.66.0.74 52.236.24.45 If you have any questions or concerns about this scheduled update, please contact our support team.

Universal Tokenization Edge Network Updates - paymentservices.tokenex.com/eu-paymentservices.tokenex.com/eu1-paymentservices.tokenex.com

Mar <var data-var='date'>12</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>12</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>20</var>, <var data-var='time'>13:16</var> UTC Scheduled - The production environment endpoint for Fraud Services v2 (fraudservices.tokenex.com/eu-fraudservices.tokenex.com) will begin routing through an updated edge network configuration. This change will not affect endpoint URLs, authentication, or request/response formats. However, if your organization maintains IP-based allowlists, you may need to update your configuration to include the following static IPv4 addresses for production API traffic: US 162.159.140.74 172.66.0.74 52.143.247.30 EU 162.159.140.74 172.66.0.74 52.236.24.46 If you have any questions or concerns about this scheduled update, please contact our support team.

Universal Tokenization Edge Network Updates - fraudservices.tokenex.com/eu-fraudservices.tokenex.com

Mar <var data-var='date'> 2</var>, <var data-var='time'>14:30</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>24</var>, <var data-var='time'>21:20</var> UTC Scheduled - What: We are performing a routine renewal of the SSL/TLS certificate for our Universal Tokenization API. Component Affected: Universal Tokenization (specifically for the endpoint eu1-api.tokenex.com) Start Time: Monday, March 2, 2026, 14:00 UTC End Time: Monday, March 2, 2026, 14:30 UTC Expected Impact: All connection traffic will be actively monitored throughout the maintenance window and no impact is anticipated. This is a planned maintenance to ensure continued service security and connectivity. In the unlikely event of an issue, we have a rollback plan to revert to the current certificate.

Universal Tokenization Service SSL Certificate Renewal

Feb <var data-var='date'>26</var>, <var data-var='time'>16:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>26</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>13</var>, <var data-var='time'>13:53</var> UTC Scheduled - The test environment endpoint for TGAPI v2 (test-tgapi.tokenex.com) will begin routing through an updated edge network configuration. This change will not affect endpoint URLs, authentication, or request/response formats. However, if your organization maintains IP-based allowlists, you may need to update your configuration to include the following static IPv4 addresses for test API traffic: 162.159.140.74 172.66.0.74 20.37.143.189 If you have any questions or concerns about this scheduled update, please contact our support team.

Universal Tokenization Edge Network Updates - test-tgapi.tokenex.com

Feb <var data-var='date'>19</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>19</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>23</var>, <var data-var='time'>16:41</var> UTC Scheduled - The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Thursday, February 19, 2026 from 5am - 7am CST (11:00 UTC - 13:00 UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.

Universal Tokenization Maintenance: US Region - February 2026

Feb <var data-var='date'>12</var>, <var data-var='time'>12:11</var> UTC Resolved - This morning at 6:11 AM CST(12:11 PM UTC), we experienced an issue with the active firewall VM in our US datacenter, which triggered an automatic failover event. The resulting service interruption lasted less than one minute. Systems have been operating normally since the failover completed. We continue to monitor the environment to ensure stability.

Brief Firewall VM degradation in US datacenter

Feb <var data-var='date'>10</var>, <var data-var='time'>10:30</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>10</var>, <var data-var='time'>09:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>29</var>, <var data-var='time'>09:23</var> UTC Scheduled - Our team will perform a scheduled software upgrade of the IXOPAY platform, which affects crucial parts of our production environment & the transaction processing pipeline. Scope: IXOPAY ISONAC Platform Software Upgrade Time: 2026-02-10 09:30 UTC - 10:30 UTC Affected Services: Credit Card Processing (ISO8583 adapters only) Expected Impact: None While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error. Please don't hesitate to contact customer support if you have any questions.

IXOPAY ISONAC Platform Software Upgrade

Jan <var data-var='date'>28</var>, <var data-var='time'>16:12</var> UTC Resolved - The issue has been resolved and the TokenEx APIv1 endpoints are operating normally. The cause was identified to be a planned configuration change, which was reverted. Monitoring since the fix was applied has not shown any additional failures. A post-mortem review will be conducted internally to avoid reoccurrence in the future.Jan <var data-var='date'>28</var>, <var data-var='time'>15:31</var> UTC Monitoring - A fix has been implemented and the team is monitoring the results. We believe the issue to be resolved as of 9:28 am CT.Jan <var data-var='date'>28</var>, <var data-var='time'>15:25</var> UTC Identified - Teams have identified the potential cause of the issue and are actively remediating.Jan <var data-var='date'>28</var>, <var data-var='time'>14:55</var> UTC Investigating - We are investigating intermittent response failures on the TokenEx APIv1 endpoints in the US region, initially observed at 8:38 am Central Time. We will provide updates here as investigation continues.

TokenEx APIv1 service degradation

Jan <var data-var='date'>22</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>22</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>21</var>, <var data-var='time'>19:50</var> UTC Update - We will be undergoing scheduled maintenance during this time.Jan <var data-var='date'>21</var>, <var data-var='time'>19:49</var> UTC Scheduled - The Universal Tokenization Production Environment (US) will undergo scheduled patching on Thursday, January 22nd, from 5am - 7am CST (11:00 UTC - 13:00 UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.

Universal Tokenization Maintenance: US Region - January 2026

Jan <var data-var='date'>16</var>, <var data-var='time'>11:32</var> UTC Resolved - We are pleased to confirm that the functionality of the EU Support Line has been restored. Our team has verified the fix, and the incident is resolved.Jan <var data-var='date'> 9</var>, <var data-var='time'>21:42</var> UTC Identified - The issue has been identified, and we are currently working on a solution. In the meantime, if you require urgent assistance, please use our preliminary EU support phone line at +43 1 353 05 05-4567.Jan <var data-var='date'> 9</var>, <var data-var='time'>17:15</var> UTC Investigating - We are currently experiencing issues with our EU support phone line (+43 1 353 05 12-247). We have contacted our telephone provider, and they are investigating. In the meantime, please use the support portal to submit tickets.

Issues with EU customer support phone line

Jan <var data-var='date'>15</var>, <var data-var='time'>16:55</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>12</var>, <var data-var='time'>20:49</var> UTC Scheduled - On January 14 3:00AM UTC, we will be updating our Web Application Firewall settings to disable IPv6 support. This change is being made to align our edge network with our internal infrastructure and will ensure more accurate session reporting. We do not anticipate any service disruption or impact on performance during this transition.

Scheduled Maintenance: WAF Protocol Standardization

Jan <var data-var='date'> 7</var>, <var data-var='time'>02:09</var> UTC Resolved - Our US support phone line (1-877-217-5718) is now fully operational. Thank you for your patience while we worked with our provider to restore service. We’re sorry for any inconvenience this may have caused and appreciate your understandingJan <var data-var='date'> 6</var>, <var data-var='time'>18:49</var> UTC Investigating - We are currently experiencing issues with our US support phone line (1-877-217-5718). We have contacted our telephony provider, and they are investigating. In the meantime, please use the support portal to submit tickets.

Issues with US customer support phone line

Dec <var data-var='date'>29</var>, <var data-var='time'>11:21</var> UTC Resolved - We observed degraded performance on APIv1 starting at approximately 11:21 UTC. After investigation, we identified the issue as being related to a single node. APIv1 performance has returned to normal at 12:33 UTC.

Universal Tokenization Platform - APIv1 Degraded Performance

Dec <var data-var='date'>18</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>18</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>16</var>, <var data-var='time'>21:47</var> UTC Scheduled - The TokenEx Universal Tokenization Production Environment (US) will undergo scheduled Production patching on Thursday, December 18th, from 5am CST (10am UTC) to 7am CST (12pm UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.

Universal Tokenization Platform - Production Patching Maintenance (US Region)

Dec <var data-var='date'>17</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>17</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>17</var>, <var data-var='time'>15:00</var> UTC Scheduled - What: We are performing a routine renewal of the SSL/TLS certificate for our Universal Tokenization API. Component Affected: Universal Tokenization (specifically for the endpoint api.tokenex.com). Who is Affected: Customers utilizing the api.tokenex.com endpoints Start Time: Wednesday, December 17 at 9:00 AM Central Time (CT) / 3:00 PM UTC End Time: Wednesday, December 17 at 11:00 AM Central Time (CT) / 5:00 PM UTC Expected Impact: Little to no impact is anticipated. This is a planned maintenance to ensure continued service security and connectivity. In the unlikely event of an issue, we have a rollback plan to revert to the current certificate.

Scheduled Maintenance Notification: Tokenization Service SSL Certificate Renewal

Dec <var data-var='date'>11</var>, <var data-var='time'>23:59</var> UTC Resolved - Between 10:59 PM and 11:09 PM UTC, the APIv2 service experienced a brief issue impacting a small percentage of production traffic. Service availability was fully restored at 11:09 PM UTC. The system's automatic recovery process for this specific node failed to initiate as expected, resulting in a temporary loss of availability for customers routed to that node. The cause of the failure has been identified and corrected. We are implementing additional monitoring checks and proactive remediation steps to specifically detect and instantly isolate similar scenarios in the future.

Service Interruption: APIv2 (Resolved)

Dec <var data-var='date'>11</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>11</var>, <var data-var='time'>02:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>11</var>, <var data-var='time'>02:15</var> UTC Scheduled - We are performing a scheduled, mandatory test of our disaster recovery and failover process for the TEST/Sandbox Environment. This exercise is essential for ensuring the resilience and continuity of our services. Key Details: Environment Affected: TEST/Sandbox Environment (Only) Affected Component: Universal Tokenization Start Time: Thursday, December 11th, 2:15 am UTC End Time: Thursday, December 11th, 3:00 am UTC Customer Impact: Service: Universal Tokenization in the TEST/Sandbox Environment. Anticipated Outage: We anticipate an outage of less than 30 seconds during the failover process. Impact: During this brief window, some transactions may experience timeouts. Worst-Case Outage: 15 minutes. We appreciate your patience as we conduct this vital test to maintain our high standards of service reliability.

Planned Maintenance: TEST/Sandbox Failover Test

Nov <var data-var='date'>19</var>, <var data-var='time'>09:31</var> UTC Resolved - Routing back onto Cloudflare’s network has been successfully completed. All systems remain fully operational, and no impact to transaction processing was observed during the transition.Nov <var data-var='date'>19</var>, <var data-var='time'>08:41</var> UTC Update - Our team is about to begin routing traffic back through Cloudflare’s network.Nov <var data-var='date'>18</var>, <var data-var='time'>18:58</var> UTC Update - All systems remain fully operational after routing traffic off Cloudflare’s network. To prevent any further impact on transaction processing today, we will apply a change tomorrow during business hours to route traffic back through Cloudflare. A brief follow-up update will be posted once the change has been completed.Nov <var data-var='date'>18</var>, <var data-var='time'>13:28</var> UTC Update - Our team has successfully completed routing traffic off the Cloudflare network. Service is now being served directly from our data centers. We are currently monitoring all critical transaction paths and key performance indicators to confirm full stability and normalized service performance.Nov <var data-var='date'>18</var>, <var data-var='time'>12:19</var> UTC Monitoring - We are observing a significant reduction in elevated error rates and are seeing a strong trend toward the restoration of normal transaction processing levels. Our teams are continuing to monitor the stability of the connections closely and remain engaged to confirm full service recovery following the mitigation efforts initiated by the external provider.Nov <var data-var='date'>18</var>, <var data-var='time'>11:58</var> UTC Update - We are continuing to investigate this issue.Nov <var data-var='date'>18</var>, <var data-var='time'>11:53</var> UTC Investigating - We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services that rely on external network infrastructure. We have identified this issue to be linked to a widespread service disruption reported by a key content delivery network provider (Cloudflare Incident: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability. We are closely monitoring the situation as the external provider implements mitigation measures.

Elevated Transaction Processing Errors

Oct <var data-var='date'>29</var>, <var data-var='time'>13:54</var> UTC Resolved - Between 13:54 and 13:57 UTC some customers experienced an elevated number of intermittent api error responses during transaction processing. This issue has been resolved, and services have resumed normal operation. We have identified the root cause of this issue and will continue to monitor transaction volume statistics closely to ensure stability.

Elevated Transaction API errors

Oct <var data-var='date'>28</var>, <var data-var='time'>09:10</var> UTC Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>28</var>, <var data-var='time'>08:57</var> UTC Update - The planned change has been successfully implemented and our team has been monitoring system activity for the past 30 minutes. We are closely observing key performance indicators and transaction health. All services currently appear stable. If you experience any irregularities or unexpected behavior following this change, please contact our support teams for assistance.Oct <var data-var='date'>28</var>, <var data-var='time'>08:10</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>17</var>, <var data-var='time'>14:31</var> UTC Scheduled - On Tuesday, October 28th, 2025, we will be performing planned maintenance on the IXOPAY platform to perform a critical database upgrade. This work is essential to bring you enhanced performance and reliability. What to Expect: Maintenance Window: 08:10 UTC – 09:10 UTC Platform Availability: The platform will remain available and operational throughout the maintenance. Callback and Update Processing: You may see a temporary slowdown in the processing of callbacks and background data updates. Data Latency: During the maintenance window, you may experience brief periods of latency in the reporting data shown in your dashboards and data exports. Data may take up to several minutes to appear, but no data will be lost. We will share updates here as the maintenance progresses. Thank you for your patience and understanding as we work to improve your experience.

MySQL Maintenance

Sep <var data-var='date'>22</var>, <var data-var='time'>12:00</var> UTC Resolved - Due to a one-time maintenance script run, the database experienced degraded performance between 12:03–12:06 UTC and again between 12:20–12:30 UTC. The issue has been resolved and services are operating normally. Our teams continue to monitor transaction processing closely.

Database Performance Degradation

Sep <var data-var='date'>17</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>17</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'> 3</var>, <var data-var='time'>09:45</var> UTC Update - Our team will perform a scheduled software upgrade of the IXOPAY Gateway platform, which affects crucial parts of our production environment & the transaction processing pipeline. Scope: IXOPAY Gateway Platform Software Upgrade Time: 2025-09-17 11:00 UTC - 12:00 UTC Affected Services: Transaction Processing, Credit Card Processing, Hosted Payment Pages, Web Interfaces (both, Admin UI & Dashboards) Expected Impact: None While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error. Please don't hesitate to contact customer support if you have any questions.Sep <var data-var='date'> 3</var>, <var data-var='time'>09:45</var> UTC Update - We will be undergoing scheduled maintenance during this time.Sep <var data-var='date'> 3</var>, <var data-var='time'>09:44</var> UTC Scheduled - Our team will perform a scheduled software upgrade of the IXOPAY Gateway platform, which affects crucial parts of our production environment & the transaction processing pipeline.

Gateway Platform Software Upgrade

Aug <var data-var='date'>18</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>18</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>18</var>, <var data-var='time'>04:51</var> UTC Scheduled - This is a scheduled maintenance window for our Status Page. Start: Monday, August 18, 2025 at 7:00 UTC End: Monday, August 18, 2025 at 7:30 UTC There will be no impact to any of our services during this time. The purpose of this maintenance is to improve the reliability and performance of the Status Page itself. We will update this page as soon as the maintenance is complete.

Is TokenEx down?

TokenEx status is UP

Lastest published events

Universal Tokenization Edge Network Updates - api.tokenex.com/eu-api.tokenex.com/eu1-api.tokenex.com

Universal Tokenization Maintenance: US Region - March 2026

Universal Tokenization Edge Network Updates - paymentservices.tokenex.com/eu-paymentservices.tokenex.com/eu1-paymentservices.tokenex.com

TokenEx Services, Components and Regions

Recent TokenEx events

Universal Tokenization Edge Network Updates - api.tokenex.com/eu-api.tokenex.com/eu1-api.tokenex.com

Universal Tokenization Maintenance: US Region - March 2026

Universal Tokenization Edge Network Updates - paymentservices.tokenex.com/eu-paymentservices.tokenex.com/eu1-paymentservices.tokenex.com

Universal Tokenization Edge Network Updates - fraudservices.tokenex.com/eu-fraudservices.tokenex.com

Universal Tokenization Service SSL Certificate Renewal

Universal Tokenization Edge Network Updates - test-tgapi.tokenex.com

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Is TokenEx down?

TokenEx status is UP

Lastest published events

Universal Tokenization Edge Network Updates - api.tokenex.com/eu-api.tokenex.com/eu1-api.tokenex.com

Universal Tokenization Maintenance: US Region - March 2026

Universal Tokenization Edge Network Updates - paymentservices.tokenex.com/eu-paymentservices.tokenex.com/eu1-paymentservices.tokenex.com

TokenEx Services, Components and Regions

Recent TokenEx events

Universal Tokenization Edge Network Updates - api.tokenex.com/eu-api.tokenex.com/eu1-api.tokenex.com

Universal Tokenization Maintenance: US Region - March 2026

Universal Tokenization Edge Network Updates - paymentservices.tokenex.com/eu-paymentservices.tokenex.com/eu1-paymentservices.tokenex.com

Universal Tokenization Edge Network Updates - fraudservices.tokenex.com/eu-fraudservices.tokenex.com

Universal Tokenization Service SSL Certificate Renewal

Universal Tokenization Edge Network Updates - test-tgapi.tokenex.com

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!