May <var data-var='date'>23</var>, <var data-var='time'>17:01</var> UTC Update - Current Status: On Track We remain on schedule to bring services back online by Tuesday, May 26, at 6:00 AM CST. May <var data-var='date'>23</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>22:54</var> UTC Scheduled - To ensure the continued security and performance of our platforms, we will be performing scheduled maintenance on our PCI Portal Services. Please review the details below to understand how this may affect your operations. Maintenance Schedule: Start: Friday, May 22, at 9:00 PM CDT End: Tuesday, May 26, at 6:00 AM CDT During this window, the PCI Portal will be offline. The following services will be temporarily unavailable: - PCI SAQ (Self-Assessment Questionnaires) - ASV Scanning - Double Play / Script Monitoring Note: If you attempt to log in during this time, you will see a standard maintenance screen. No data loss or security risks are associated with this update. We are committed to keeping you informed throughout the process. We will provide regular updates throughout the duration of the maintenance window. Any changes to the timing or scope of the work will be communicated immediately. All services will be fully validated before the portal is reopened to ensure a seamless return to service. Thank you for your patience as we work to improve our systems.

PCI Portal Services Maintenance

May <var data-var='date'>21</var>, <var data-var='time'>14:00</var> UTC Resolved - We identified an issue resulting in a brief service interruption impacting a subset of customers on our platform. Normal operations have now resumed, and all affected systems have recovered. Our team remains engaged and is actively investigating the situation to gather pertinent details and determine the underlying root cause. We will continue to monitor system health closely. We are currently not expecting any further interruption. Please make sure that the service is fully functional on your side as well. If you experience any ongoing irregularities, please contact our support team.

Brief Service Interruption

May <var data-var='date'>20</var>, <var data-var='time'>07:52</var> UTC Completed - The scheduled maintenance has been cancelled. May <var data-var='date'> 6</var>, <var data-var='time'>18:52</var> UTC Scheduled - The production environment endpoint for APIv1, APIv2 and TGAPIv1 (api.tokenex.com) will begin routing through an updated edge network configuration. This change will not affect endpoint URLs, authentication, or request/response formats. However, if your organization maintains IP-based allowlists, you may need to update your configuration to include the following static IPv4 addresses for production API traffic: US 162.159.140.74 172.66.0.74 52.143.247.23 If you have any questions or concerns about this scheduled update, please contact our support team. This scheduled maintenance affects: Universal Tokenization (API v1, API v2, Transparent Gateway API v1 in the US).

Universal Tokenization Edge Network Updates - api.tokenex.com

May <var data-var='date'>17</var>, <var data-var='time'>20:17</var> UTC Completed - The scheduled maintenance has been completed successfully. May <var data-var='date'>16</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>17:50</var> UTC Scheduled - During the period between 2026-05-16 20:00 UTC and approximately 2026-05-18 00:00 UTC, we will be performing emergency database maintenance on our primary cluster infrastructure. At this time, we do not expect any customer impact or service interruption. However, our engineering and infrastructure teams will be actively monitoring the environment throughout the maintenance window to ensure platform stability and respond quickly should any issues arise.

Scheduled Database Maintenance

May <var data-var='date'>14</var>, <var data-var='time'>23:20</var> UTC Resolved - This incident is resolved. Teams have confirmed system stability, and no further impacts are expected. May <var data-var='date'>14</var>, <var data-var='time'>22:26</var> UTC Investigating - We are investigating a service interruption that impacted the TokenEx APIv2 endpoints in our US region. Impact was observed from 4:40 pm to 4:54 pm US Central Time. Services are currently stable, and technical teams are engaged.

TokenEx APIv2 Service Interruption

May <var data-var='date'>12</var>, <var data-var='time'>16:14</var> UTC Resolved - The incident affecting IXOPAY services has been fully resolved. Our monitoring has confirmed stable operations, and all services are functioning normally at this time. We apologize for the inconvenience and appreciate your patience during this time. May <var data-var='date'>12</var>, <var data-var='time'>03:07</var> UTC Update - The issue causing elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services has been resolved. Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability. May <var data-var='date'>12</var>, <var data-var='time'>02:36</var> UTC Update - We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services. Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability. May <var data-var='date'>11</var>, <var data-var='time'>15:32</var> UTC Update - The issue causing elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services has been resolved. Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability. May <var data-var='date'>11</var>, <var data-var='time'>15:07</var> UTC Monitoring - Mitigation measures have been implemented for the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services. Transaction processing and service availability have stabilized, and our team is currently monitoring the environment closely to ensure continued normal operations. May <var data-var='date'>11</var>, <var data-var='time'>14:57</var> UTC Identified - We have identified the underlying cause of the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services. Our team is actively working on implementing a fix and restoring full service stability. We continue to monitor the environment closely and will provide further updates as progress is made. May <var data-var='date'>11</var>, <var data-var='time'>14:30</var> UTC Investigating - We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services. Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.

Elevated Transaction Processing Errors

Apr <var data-var='date'>28</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>28</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>16:09</var> UTC Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>21</var>, <var data-var='time'>15:42</var> UTC Scheduled - Callback and Update Processing: temporary slowdown in the processing of callbacks and background data updates. Latency:  During the maintenance window, you may experience brief periods of latency in the reporting data shown in your dashboards and data exports. Data may take up to several minutes to appear, but no data will be lost.

IXOPAY Payment Orchestration - Upgrade of the PHP application runtime

Apr <var data-var='date'>23</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>17:21</var> UTC Scheduled - The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Thursday, April 23rd, from 5am - 7am CDT (10:00 UTC - 12:00 UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.

Universal Tokenization Maintenance: US Region - April 2026

Apr <var data-var='date'>23</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>10:34</var> UTC Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>16</var>, <var data-var='time'>10:29</var> UTC Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>16</var>, <var data-var='time'>10:17</var> UTC Scheduled - Our team will perform a scheduled software upgrade of the IXOPAY platform, which affects crucial parts of our production environment and the transaction processing pipeline. Scope: IXOPAY Vault Platform Software Upgrade Time: 2026-04-23 08:00 UTC - 09:00 UTC Affected Services: Credit Card Processing Expected Impact: None While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error. Please don't hesitate to contact customer support if you have any questions.

IXOPAY Vault Platform Software Upgrade

Mar <var data-var='date'>24</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>24</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>16:45</var> UTC Scheduled - The production environment endpoint for APIv1, APIv2 and TGAPIv1 (api.tokenex.com/eu-api.tokenex.com/eu1-api.tokenex.com) will begin routing through an updated edge network configuration. This change will not affect endpoint URLs, authentication, or request/response formats. However, if your organization maintains IP-based allowlists, you may need to update your configuration to include the following static IPv4 addresses for production API traffic: US 162.159.140.74 172.66.0.74 52.143.247.23 EU 162.159.140.74 172.66.0.74 52.236.24.38 If you have any questions or concerns about this scheduled update, please contact our support team.

Universal Tokenization Edge Network Updates - api.tokenex.com/eu-api.tokenex.com/eu1-api.tokenex.com

Mar <var data-var='date'>19</var>, <var data-var='time'>14:34</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>19</var>, <var data-var='time'>10:00</var> UTC Scheduled - The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Thursday, March 19th, from 5am - 7am CDT (10:00 UTC - 12:00 UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.

Universal Tokenization Maintenance: US Region - March 2026

Mar <var data-var='date'>18</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>16:44</var> UTC Scheduled - The production environment endpoint for Payment Services v2 (paymentservices.tokenex.com/eu-paymentservices.tokenex.com/eu1-paymentservices.tokenex.com) will begin routing through an updated edge network configuration. This change will not affect endpoint URLs, authentication, or request/response formats. However, if your organization maintains IP-based allowlists, you may need to update your configuration to include the following static IPv4 addresses for production API traffic: US 162.159.140.74 172.66.0.74 52.143.247.29 EU 162.159.140.74 172.66.0.74 52.236.24.45 If you have any questions or concerns about this scheduled update, please contact our support team.

Universal Tokenization Edge Network Updates - paymentservices.tokenex.com/eu-paymentservices.tokenex.com/eu1-paymentservices.tokenex.com

Mar <var data-var='date'>12</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>12</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>13:16</var> UTC Scheduled - The production environment endpoint for Fraud Services v2 (fraudservices.tokenex.com/eu-fraudservices.tokenex.com) will begin routing through an updated edge network configuration. This change will not affect endpoint URLs, authentication, or request/response formats. However, if your organization maintains IP-based allowlists, you may need to update your configuration to include the following static IPv4 addresses for production API traffic: US 162.159.140.74 172.66.0.74 52.143.247.30 EU 162.159.140.74 172.66.0.74 52.236.24.46 If you have any questions or concerns about this scheduled update, please contact our support team.

Universal Tokenization Edge Network Updates - fraudservices.tokenex.com/eu-fraudservices.tokenex.com

Mar <var data-var='date'> 2</var>, <var data-var='time'>14:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>24</var>, <var data-var='time'>21:20</var> UTC Scheduled - What: We are performing a routine renewal of the SSL/TLS certificate for our Universal Tokenization API. Component Affected: Universal Tokenization (specifically for the endpoint eu1-api.tokenex.com) Start Time: Monday, March 2, 2026, 14:00 UTC End Time: Monday, March 2, 2026, 14:30 UTC Expected Impact: All connection traffic will be actively monitored throughout the maintenance window and no impact is anticipated. This is a planned maintenance to ensure continued service security and connectivity. In the unlikely event of an issue, we have a rollback plan to revert to the current certificate.

Universal Tokenization Service SSL Certificate Renewal

Feb <var data-var='date'>26</var>, <var data-var='time'>16:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>26</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>13</var>, <var data-var='time'>13:53</var> UTC Scheduled - The test environment endpoint for TGAPI v2 (test-tgapi.tokenex.com) will begin routing through an updated edge network configuration. This change will not affect endpoint URLs, authentication, or request/response formats. However, if your organization maintains IP-based allowlists, you may need to update your configuration to include the following static IPv4 addresses for test API traffic: 162.159.140.74 172.66.0.74 20.37.143.189 If you have any questions or concerns about this scheduled update, please contact our support team.

Universal Tokenization Edge Network Updates - test-tgapi.tokenex.com

Feb <var data-var='date'>19</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>19</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>23</var>, <var data-var='time'>16:41</var> UTC Scheduled - The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Thursday, February 19, 2026 from 5am - 7am CST (11:00 UTC - 13:00 UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.

Universal Tokenization Maintenance: US Region - February 2026

Feb <var data-var='date'>12</var>, <var data-var='time'>12:11</var> UTC Resolved - This morning at 6:11 AM CST(12:11 PM UTC), we experienced an issue with the active firewall VM in our US datacenter, which triggered an automatic failover event. The resulting service interruption lasted less than one minute. Systems have been operating normally since the failover completed. We continue to monitor the environment to ensure stability.

Brief Firewall VM degradation in US datacenter

Feb <var data-var='date'>10</var>, <var data-var='time'>10:30</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>10</var>, <var data-var='time'>09:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>29</var>, <var data-var='time'>09:23</var> UTC Scheduled - Our team will perform a scheduled software upgrade of the IXOPAY platform, which affects crucial parts of our production environment & the transaction processing pipeline. Scope: IXOPAY ISONAC Platform Software Upgrade Time: 2026-02-10 09:30 UTC - 10:30 UTC Affected Services: Credit Card Processing (ISO8583 adapters only) Expected Impact: None While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error. Please don't hesitate to contact customer support if you have any questions.

IXOPAY ISONAC Platform Software Upgrade

Jan <var data-var='date'>28</var>, <var data-var='time'>16:12</var> UTC Resolved - The issue has been resolved and the TokenEx APIv1 endpoints are operating normally. The cause was identified to be a planned configuration change, which was reverted. Monitoring since the fix was applied has not shown any additional failures. A post-mortem review will be conducted internally to avoid reoccurrence in the future. Jan <var data-var='date'>28</var>, <var data-var='time'>15:31</var> UTC Monitoring - A fix has been implemented and the team is monitoring the results. We believe the issue to be resolved as of 9:28 am CT. Jan <var data-var='date'>28</var>, <var data-var='time'>15:25</var> UTC Identified - Teams have identified the potential cause of the issue and are actively remediating. Jan <var data-var='date'>28</var>, <var data-var='time'>14:55</var> UTC Investigating - We are investigating intermittent response failures on the TokenEx APIv1 endpoints in the US region, initially observed at 8:38 am Central Time. We will provide updates here as investigation continues.

TokenEx APIv1 service degradation

Jan <var data-var='date'>22</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>22</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>21</var>, <var data-var='time'>19:50</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jan <var data-var='date'>21</var>, <var data-var='time'>19:49</var> UTC Scheduled - The Universal Tokenization Production Environment (US) will undergo scheduled patching on Thursday, January 22nd, from 5am - 7am CST (11:00 UTC - 13:00 UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.

Universal Tokenization Maintenance: US Region - January 2026

Jan <var data-var='date'>16</var>, <var data-var='time'>11:32</var> UTC Resolved - We are pleased to confirm that the functionality of the EU Support Line has been restored. Our team has verified the fix, and the incident is resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>21:42</var> UTC Identified - The issue has been identified, and we are currently working on a solution. In the meantime, if you require urgent assistance, please use our preliminary EU support phone line at +43 1 353 05 05-4567. Jan <var data-var='date'> 9</var>, <var data-var='time'>17:15</var> UTC Investigating - We are currently experiencing issues with our EU support phone line (+43 1 353 05 12-247). We have contacted our telephone provider, and they are investigating. In the meantime, please use the support portal to submit tickets.

Issues with EU customer support phone line

Jan <var data-var='date'>15</var>, <var data-var='time'>16:55</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>12</var>, <var data-var='time'>20:49</var> UTC Scheduled - On January 14 3:00AM UTC, we will be updating our Web Application Firewall settings to disable IPv6 support. This change is being made to align our edge network with our internal infrastructure and will ensure more accurate session reporting. We do not anticipate any service disruption or impact on performance during this transition.

Scheduled Maintenance: WAF Protocol Standardization

Jan <var data-var='date'> 7</var>, <var data-var='time'>02:09</var> UTC Resolved - Our US support phone line (1-877-217-5718) is now fully operational. Thank you for your patience while we worked with our provider to restore service. We’re sorry for any inconvenience this may have caused and appreciate your understanding Jan <var data-var='date'> 6</var>, <var data-var='time'>18:49</var> UTC Investigating - We are currently experiencing issues with our US support phone line (1-877-217-5718). We have contacted our telephony provider, and they are investigating. In the meantime, please use the support portal to submit tickets.

Issues with US customer support phone line

Dec <var data-var='date'>29</var>, <var data-var='time'>11:21</var> UTC Resolved - We observed degraded performance on APIv1 starting at approximately 11:21 UTC. After investigation, we identified the issue as being related to a single node. APIv1 performance has returned to normal at 12:33 UTC.

Universal Tokenization Platform - APIv1 Degraded Performance

Dec <var data-var='date'>18</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>18</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>16</var>, <var data-var='time'>21:47</var> UTC Scheduled - The TokenEx Universal Tokenization Production Environment (US) will undergo scheduled Production patching on Thursday, December 18th, from 5am CST (10am UTC) to 7am CST (12pm UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.

Is TokenEx down?

TokenEx status is UNDER MAINTENANCE

Components with issues

Lastest published events

PCI Portal Services Maintenance

Brief Service Interruption

Universal Tokenization Edge Network Updates - api.tokenex.com

TokenEx Services, Components and Regions

Recent TokenEx events

PCI Portal Services Maintenance

Brief Service Interruption

Universal Tokenization Edge Network Updates - api.tokenex.com

Scheduled Database Maintenance

TokenEx APIv2 Service Interruption

Elevated Transaction Processing Errors

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Is TokenEx down?

TokenEx status is UNDER MAINTENANCE

Components with issues

Lastest published events

PCI Portal Services Maintenance

Brief Service Interruption

Universal Tokenization Edge Network Updates - api.tokenex.com

TokenEx Services, Components and Regions

Recent TokenEx events

PCI Portal Services Maintenance

Brief Service Interruption

Universal Tokenization Edge Network Updates - api.tokenex.com

Scheduled Database Maintenance

TokenEx APIv2 Service Interruption

Elevated Transaction Processing Errors

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!