THIS IS A SCHEDULED EVENT Aug <var data-var='date'>25</var>, <var data-var='time'>11:00</var> - <var data-var='time'>13:00</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>14:56</var> UTC Scheduled - The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching Thursday, August 25th, from 5am - 7am CST (11:00 UTC - 13:00 UTC). Impact: During this time we will monitor all applications and expect limited interruptions. If you have any questions or concerns about this scheduled maintenance, please contact our support team.

Universal Tokenization Maintenance: US Region - August 2026

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>25</var>, <var data-var='time'>06:30</var> - <var data-var='time'>07:30</var> UTC Aug <var data-var='date'>17</var>, <var data-var='time'>14:51</var> UTC Scheduled - To maintain the security, reliability, and compliance of our services, IXOPAY will perform a scheduled upgrade of the production Vault environment. Any customer impact is expected to be limited to approximately one minute. During this brief period, customers may experience slightly increased response times or a short interruption affecting the IXOPAY PCI Vault and in-house 3D Secure services. Credit card processing may also be temporarily impacted. Our team will closely monitor the platform throughout the maintenance and take all necessary measures to minimise disruption and restore normal service as quickly as possible.

IXOPAY Vault Maintenance

Aug <var data-var='date'>11</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>06:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 4</var>, <var data-var='time'>14:37</var> UTC Scheduled - IXOPAY will perform scheduled maintenance on August 11, 2026, from 06:30 UTC to 07:30 UTC. To maintain the security, reliability, and compliance of our services, IXOPAY will perform a scheduled upgrade of the production Vault environment. Any customer impact is expected to be limited to approximately one minute. During this brief period, customers may experience slightly increased response times or a short interruption affecting the IXOPAY PCI Vault and in-house 3D Secure services. Credit card processing may also be temporarily impacted. Our team will closely monitor the platform throughout the maintenance and take all necessary measures to minimize disruption and restore normal service as quickly as possible.

Aug <var data-var='date'> 6</var>, <var data-var='time'>21:06</var> UTC Resolved - This incident has been resolved. Users might have observed intermittent latency or timeouts when calling the TokenEx APIv2 endpoint between 20:02 and 20:09 UTC. Since 20:09 UTC, all systems have operating within normal parameters. Aug <var data-var='date'> 6</var>, <var data-var='time'>20:12</var> UTC Investigating - We are currently investigating intermittent issues with the TokenEx APIv2 endpoint. Teams are engaged, and updates will be posted here as they become available.

TokenEx APIv2 Issues

Aug <var data-var='date'> 6</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>15:48</var> UTC Scheduled - The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching Thursday, August 6th, from 5am - 7am CST (11:00 UTC - 13:00 UTC). Impact: During this time we will monitor all applications and expect limited interruptions. If you have any questions or concerns about this scheduled maintenance, please contact our support team.

Aug <var data-var='date'> 4</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>06:52</var> UTC Verifying - The scheduled database maintenance has been completed successfully. Our team is actively monitoring the platform to confirm normal performance is maintained. Aug <var data-var='date'> 4</var>, <var data-var='time'>06:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>15:18</var> UTC Scheduled - IXOPAY will perform scheduled database maintenance on August 4, 2026, from 06:30 UTC to 07:30 UTC. During this maintenance window, customers may experience slightly increased response times. No downtime is expected, and any impact on transaction processing should be minimal. Our team will closely monitor the platform throughout the maintenance and work to ensure normal performance is maintained.

IXOPAY Database Maintenance

Jul <var data-var='date'>28</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>16:07</var> UTC Scheduled - Our team will perform a scheduled software upgrade of the Payment Orchestration Platform. Scope: POP Software Upgrade Time: 2026-07-28 07:30 UTC - 08:30 UTC Affected Services: IXOPAY Gateway Production Expected Impact: No service downtime is expected. While our team will make every effort to minimize disruption, please note that this upgrade may briefly affect gateway processing. Little to no impact on customers is expected.

Payment Orchestration Platform - Software Upgrade

Jul <var data-var='date'>15</var>, <var data-var='time'>09:05</var> UTC Resolved - We can confirm that the issue has been resolved. The service is operating normally, and we have not observed any further impact. We will continue to monitor the situation to ensure stability. Jul <var data-var='date'>15</var>, <var data-var='time'>08:34</var> UTC Monitoring - We are no longer observing Mastercard authentication errors and can confirm that normal operations have resumed. Mastercard has not yet officially confirmed the incident as resolved. We will continue to monitor the situation closely and provide further updates as they become available. Jul <var data-var='date'>15</var>, <var data-var='time'>07:58</var> UTC Identified - Our investigation indicates that the issue originates on the Mastercard side and is causing Mastercard 3D Secure authentications to fail. We have contacted Mastercard and are actively monitoring the situation with them. Only Mastercard 3D Secure authentications are affected. We will provide further updates as more information becomes available. For the latest information, please refer to the related status page: status.3dsecure.io. Jul <var data-var='date'>15</var>, <var data-var='time'>07:36</var> UTC Investigating - We are investigating a potential issue affecting the 3D Secure Engine that appears to originate outside of our platform and is primarily impacting Mastercard transactions. Our team is actively investigating the situation and will provide updates as more information becomes available.

Increased 3DS Mastercard errors

Jul <var data-var='date'>14</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>06:48</var> UTC Scheduled - Our team will perform a scheduled software upgrade of the 3-D Secure Engine of the Payment Orchestration platform. This update affects 3-D Secure authentication processes. Scope: IXOPAY 3D-Secure Engine Update Time: 2026-07-14 08:30 UTC - 09:30 UTC Affected Services: 3D-Secure Engine Expected Impact: No service downtime is expected. While our team will make every effort to minimize disruption, please note that this upgrade may briefly affect credit card authentication processes, as it involves components related to 3-D Secure authentication across all supported card schemes.

Payment Orchestration 3D-Secure Engine Update

Jun <var data-var='date'>19</var>, <var data-var='time'>14:28</var> UTC Resolved - Data synchronization has completed, and users should now see current transaction data in the portal and dashboards. All systems are operating within normal parameters. Jun <var data-var='date'>19</var>, <var data-var='time'>13:54</var> UTC Update - Search/reporting functionality has been restored, and data is currently synchronizing. Users should begin to see transaction data in the portal and dashboards. Teams are continuing to monitor while synchronization completes and to ensure ongoing stability. Jun <var data-var='date'>19</var>, <var data-var='time'>13:32</var> UTC Monitoring - Transaction processing is fully operational and payments continue to be processed normally. The impact is limited to visibility, which means recent transactions may not currently appear in the Admin UI or Dashboards even though they are being processed successfully. Our teams are continuing to work on restoring the affected services and further updates will follow. Jun <var data-var='date'>19</var>, <var data-var='time'>13:29</var> UTC Identified - Teams are continuing to work toward full service restoration. Transactions are processing successfully, however, they are not yet visible in the admin UI, dashboards, search, reporting, or export mechanisms. This data will become visible once services are fully restored. Jun <var data-var='date'>19</var>, <var data-var='time'>12:35</var> UTC Monitoring - Transaction processing have recovered to normal levels but reporting is still impacted. Our team is investigating the network issues with our provider. Jun <var data-var='date'>19</var>, <var data-var='time'>11:08</var> UTC Identified - Our teams are continuing to work on resolving the issue. We will provide further updates as they become available. Jun <var data-var='date'>19</var>, <var data-var='time'>09:36</var> UTC Investigating - We are currently experiencing a service disruption affecting Payment Orchestration. Teams are engaged and actively investigating. Further updates will follow as more information becomes available.

Payment Orchestration Service Disruption

Jun <var data-var='date'>18</var>, <var data-var='time'>16:03</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>15:50</var> UTC Monitoring - Services have stabilized as of 10:40 am Central Time. Teams are continuing to monitor. Jun <var data-var='date'>18</var>, <var data-var='time'>15:32</var> UTC Identified - The issue has been identified, and teams are addressing. Most services, with the exception of APIv2, are once again within normal operational parameters. Jun <var data-var='date'>18</var>, <var data-var='time'>15:28</var> UTC Investigating - We are observing intermittent service availability issues affecting the TokenEx APIs in the US region. Teams are currently engaged and investigating.

TokenEx Service Issues

Jun <var data-var='date'>18</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>23:19</var> UTC Scheduled - The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching Thursday, June 18th, from 5am - 7am CST (11:00 UTC - 13:00 UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.

Universal Tokenization Maintenance: US Region - June 2026

Jun <var data-var='date'>16</var>, <var data-var='time'>23:20</var> UTC Resolved - Created Incident instead of Maintenance Activity. Jun <var data-var='date'>15</var>, <var data-var='time'>20:49</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>15</var>, <var data-var='time'>20:48</var> UTC Investigating - The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Thursday, June 18th, from 5am - 7am CST (11:00 UTC - 13:00 UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.

May <var data-var='date'>26</var>, <var data-var='time'>00:10</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>25</var>, <var data-var='time'>21:03</var> UTC Verifying - Current Status: Monitoring We are pleased to confirm our portal services are fully restored. Teams are continuing to monitor. May <var data-var='date'>25</var>, <var data-var='time'>18:31</var> UTC Update - Current Status: Ahead of Schedule We are scheduled to restore services at 4pm CDT Monday, May 25th. May <var data-var='date'>24</var>, <var data-var='time'>17:02</var> UTC Update - Current Status: On Track This maintenance is progressing as expected, and we remain on schedule to bring services back online by Tuesday, May 26, at 6:00 AM CST. May <var data-var='date'>23</var>, <var data-var='time'>17:01</var> UTC Update - Current Status: On Track We remain on schedule to bring services back online by Tuesday, May 26, at 6:00 AM CST. May <var data-var='date'>23</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>22:54</var> UTC Scheduled - To ensure the continued security and performance of our platforms, we will be performing scheduled maintenance on our PCI Portal Services. Please review the details below to understand how this may affect your operations. Maintenance Schedule: Start: Friday, May 22, at 9:00 PM CDT End: Tuesday, May 26, at 6:00 AM CDT During this window, the PCI Portal will be offline. The following services will be temporarily unavailable: - PCI SAQ (Self-Assessment Questionnaires) - ASV Scanning - Double Play / Script Monitoring Note: If you attempt to log in during this time, you will see a standard maintenance screen. No data loss or security risks are associated with this update. We are committed to keeping you informed throughout the process. We will provide regular updates throughout the duration of the maintenance window. Any changes to the timing or scope of the work will be communicated immediately. All services will be fully validated before the portal is reopened to ensure a seamless return to service. Thank you for your patience as we work to improve our systems.

PCI Portal Services Maintenance

May <var data-var='date'>21</var>, <var data-var='time'>14:00</var> UTC Resolved - We identified an issue resulting in a brief service interruption impacting a subset of customers on our platform. Normal operations have now resumed, and all affected systems have recovered. Our team remains engaged and is actively investigating the situation to gather pertinent details and determine the underlying root cause. We will continue to monitor system health closely. We are currently not expecting any further interruption. Please make sure that the service is fully functional on your side as well. If you experience any ongoing irregularities, please contact our support team.

Brief Service Interruption

May <var data-var='date'>20</var>, <var data-var='time'>07:52</var> UTC Completed - The scheduled maintenance has been cancelled. May <var data-var='date'> 6</var>, <var data-var='time'>18:52</var> UTC Scheduled - The production environment endpoint for APIv1, APIv2 and TGAPIv1 (api.tokenex.com) will begin routing through an updated edge network configuration. This change will not affect endpoint URLs, authentication, or request/response formats. However, if your organization maintains IP-based allowlists, you may need to update your configuration to include the following static IPv4 addresses for production API traffic: US 162.159.140.74 172.66.0.74 52.143.247.23 If you have any questions or concerns about this scheduled update, please contact our support team. This scheduled maintenance affects: Universal Tokenization (API v1, API v2, Transparent Gateway API v1 in the US).

Universal Tokenization Edge Network Updates - api.tokenex.com

May <var data-var='date'>17</var>, <var data-var='time'>20:17</var> UTC Completed - The scheduled maintenance has been completed successfully. May <var data-var='date'>16</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>17:50</var> UTC Scheduled - During the period between 2026-05-16 20:00 UTC and approximately 2026-05-18 00:00 UTC, we will be performing emergency database maintenance on our primary cluster infrastructure. At this time, we do not expect any customer impact or service interruption. However, our engineering and infrastructure teams will be actively monitoring the environment throughout the maintenance window to ensure platform stability and respond quickly should any issues arise.

Scheduled Database Maintenance

May <var data-var='date'>14</var>, <var data-var='time'>23:20</var> UTC Resolved - This incident is resolved. Teams have confirmed system stability, and no further impacts are expected. May <var data-var='date'>14</var>, <var data-var='time'>22:26</var> UTC Investigating - We are investigating a service interruption that impacted the TokenEx APIv2 endpoints in our US region. Impact was observed from 4:40 pm to 4:54 pm US Central Time. Services are currently stable, and technical teams are engaged.

TokenEx APIv2 Service Interruption

May <var data-var='date'>12</var>, <var data-var='time'>16:14</var> UTC Resolved - The incident affecting IXOPAY services has been fully resolved. Our monitoring has confirmed stable operations, and all services are functioning normally at this time. We apologize for the inconvenience and appreciate your patience during this time. May <var data-var='date'>12</var>, <var data-var='time'>03:07</var> UTC Update - The issue causing elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services has been resolved. Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability. May <var data-var='date'>12</var>, <var data-var='time'>02:36</var> UTC Update - We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services. Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability. May <var data-var='date'>11</var>, <var data-var='time'>15:32</var> UTC Update - The issue causing elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services has been resolved. Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability. May <var data-var='date'>11</var>, <var data-var='time'>15:07</var> UTC Monitoring - Mitigation measures have been implemented for the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services. Transaction processing and service availability have stabilized, and our team is currently monitoring the environment closely to ensure continued normal operations. May <var data-var='date'>11</var>, <var data-var='time'>14:57</var> UTC Identified - We have identified the underlying cause of the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services. Our team is actively working on implementing a fix and restoring full service stability. We continue to monitor the environment closely and will provide further updates as progress is made. May <var data-var='date'>11</var>, <var data-var='time'>14:30</var> UTC Investigating - We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services. Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.

Elevated Transaction Processing Errors

Apr <var data-var='date'>28</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>28</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>16:09</var> UTC Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>21</var>, <var data-var='time'>15:42</var> UTC Scheduled - Callback and Update Processing: temporary slowdown in the processing of callbacks and background data updates. Latency:  During the maintenance window, you may experience brief periods of latency in the reporting data shown in your dashboards and data exports. Data may take up to several minutes to appear, but no data will be lost.

IXOPAY Payment Orchestration - Upgrade of the PHP application runtime

Apr <var data-var='date'>23</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>17:21</var> UTC Scheduled - The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Thursday, April 23rd, from 5am - 7am CDT (10:00 UTC - 12:00 UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.

Universal Tokenization Maintenance: US Region - April 2026

Apr <var data-var='date'>23</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>10:34</var> UTC Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>16</var>, <var data-var='time'>10:29</var> UTC Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>16</var>, <var data-var='time'>10:17</var> UTC Scheduled - Our team will perform a scheduled software upgrade of the IXOPAY platform, which affects crucial parts of our production environment and the transaction processing pipeline. Scope: IXOPAY Vault Platform Software Upgrade Time: 2026-04-23 08:00 UTC - 09:00 UTC Affected Services: Credit Card Processing Expected Impact: None While our team is diligently working to minimize any disruptions, it's important to note that during the upgrade process, there may be a brief impact on transaction processing. This is a preventive maintenance and any potential disruptions are expected to be swiftly resolved in case of an error. Please don't hesitate to contact customer support if you have any questions.

IXOPAY Vault Platform Software Upgrade

Mar <var data-var='date'>24</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>24</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>16:45</var> UTC Scheduled - The production environment endpoint for APIv1, APIv2 and TGAPIv1 (api.tokenex.com/eu-api.tokenex.com/eu1-api.tokenex.com) will begin routing through an updated edge network configuration. This change will not affect endpoint URLs, authentication, or request/response formats. However, if your organization maintains IP-based allowlists, you may need to update your configuration to include the following static IPv4 addresses for production API traffic: US 162.159.140.74 172.66.0.74 52.143.247.23 EU 162.159.140.74 172.66.0.74 52.236.24.38 If you have any questions or concerns about this scheduled update, please contact our support team.

Universal Tokenization Edge Network Updates - api.tokenex.com/eu-api.tokenex.com/eu1-api.tokenex.com

Mar <var data-var='date'>19</var>, <var data-var='time'>14:34</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>19</var>, <var data-var='time'>10:00</var> UTC Scheduled - The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching on Thursday, March 19th, from 5am - 7am CDT (10:00 UTC - 12:00 UTC). Impact: All production services are expected to remain fully operational throughout this maintenance window. If you have any questions or concerns about this scheduled maintenance, please contact our support team.

Universal Tokenization Maintenance: US Region - March 2026

Mar <var data-var='date'>18</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>16:44</var> UTC Scheduled - The production environment endpoint for Payment Services v2 (paymentservices.tokenex.com/eu-paymentservices.tokenex.com/eu1-paymentservices.tokenex.com) will begin routing through an updated edge network configuration. This change will not affect endpoint URLs, authentication, or request/response formats. However, if your organization maintains IP-based allowlists, you may need to update your configuration to include the following static IPv4 addresses for production API traffic: US 162.159.140.74 172.66.0.74 52.143.247.29 EU 162.159.140.74 172.66.0.74 52.236.24.45 If you have any questions or concerns about this scheduled update, please contact our support team.

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Universal Tokenization Maintenance: US Region - August 2026

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Universal Tokenization Maintenance: US Region - August 2026

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IXOPAY Vault Maintenance

TokenEx APIv2 Issues

Universal Tokenization Maintenance: US Region - August 2026

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