Oct <var data-var='date'> 7</var>, <var data-var='time'>07:30</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 7</var>, <var data-var='time'>03:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 5</var>, <var data-var='time'>15:26</var> EDT Scheduled - ProPay is planning an update to their database on Wednesday, October 7 from 3:00 a.m. - 7:30 a.m. eastern. It's likely that morning reports will be delayed by a few hours.

Togetherpay Production Environment Update

Oct <var data-var='date'> 1</var>, <var data-var='time'>03:00</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>22</var>, <var data-var='time'>10:09</var> EDT Scheduled - TogetherWork is planning an update to the Togetherpay production environment on Thursday, October 1, between 1:00 a.m. and 3:00 a.m. eastern. This update will require a brief outage of up to 30 minutes, during which Togetherpay will be unavailable.

Togetherpay Production Environment Update/Outage - Firewall Changes

Sep <var data-var='date'>24</var>, <var data-var='time'>07:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>17</var>, <var data-var='time'>14:08</var> EDT Scheduled - ProPay is planning an update to their production environment on Thursday, September 24, from 2:00 a.m. - 7:00 a.m. eastern. While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.

Sep <var data-var='date'>17</var>, <var data-var='time'>05:15</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>17</var>, <var data-var='time'>05:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 3</var>, <var data-var='time'>15:46</var> EDT Scheduled - ProPay is planning an update to their production environment on Thursday, September 17 between 5:00 a.m. - 5:15 a.m. eastern. The nature of the update will require a 15 minute outage which will cause Togetherpay to be unavailable during this time.

Togetherpay Production Environment Update/Outage

Sep <var data-var='date'>10</var>, <var data-var='time'>03:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 8</var>, <var data-var='time'>14:06</var> EDT Scheduled - Togetherwork is planning an update to the Togetherpay production environment on Thursday, September 10 from 2:00 a.m. - 3:00 a.m. eastern. While we do not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.

Sep <var data-var='date'> 1</var>, <var data-var='time'>02:30</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 1</var>, <var data-var='time'>01:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>09:55</var> EDT Update - The window for the Togetherpay production update on Tuesday, September 1 is shifting 1.5 hours later and will span 1 hour instead of 30 minutes. It will take place from 1:30 a.m. - 2:30 a.m. eastern instead of 12:00 a.m. - 12:30 a.m. eastern. While we do not anticipate any interruption in service, a certain amount of risk exists with any maintenance event. Aug <var data-var='date'>26</var>, <var data-var='time'>10:51</var> EDT Scheduled - Togetherwork is planning an update to the Togetherpay production environment on Tuesday, September 1, from 12:00 a.m. - 12:30 a.m. eastern. While we do not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.

Aug <var data-var='date'>27</var>, <var data-var='time'>07:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>27</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>14:37</var> EDT Scheduled - ProPay is planning an update to their production environment on Thursday, 8/27 from 2:00 a.m. - 7:00 a.m. eastern. While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.

Aug <var data-var='date'>25</var>, <var data-var='time'>11:58</var> EDT Resolved - All regular settlement files, comprehensive reports and merchant settlement files are now available This incident is resolved. Aug <var data-var='date'>25</var>, <var data-var='time'>08:50</var> EDT Investigating - Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

[SEV-3] Settlement/Comprehensive File Delay

Aug <var data-var='date'>25</var>, <var data-var='time'>02:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>11:29</var> EDT Scheduled - The Togetherpay production environment update originally scheduled for earlier today (8/20) did not take place. The update has been rescheduled for Tuesday, August 25 from 12:00 a.m. - 2:00 a.m. eastern. While we do not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.

Aug <var data-var='date'>20</var>, <var data-var='time'>05:15</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>05:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>09:17</var> EDT Scheduled - ProPay is planning an update to their production environment on Thursday, August 20 between 5:00 a.m. - 5:15 a.m. eastern. The nature of the update will require a 15 minute outage which will cause Togetherpay to be unavailable during this time.

Aug <var data-var='date'>20</var>, <var data-var='time'>02:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>10:29</var> EDT Update - The window for the Togetherpay production update on Thursday, August 20 is shifting one hour earlier. It will take place from 12:00 a.m. - 2:00 a.m. eastern instead of 1:00 a.m. - 3:00 a.m. eastern. While we do not anticipate any interruption in service, a certain amount of risk exists with any maintenance event. Aug <var data-var='date'>13</var>, <var data-var='time'>12:39</var> EDT Scheduled - Togetherwork is planning an update to the Togetherpay production environment on Thursday, August 20 from 1:00 a.m. - 3:00 a.m. eastern. While we do not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.

Aug <var data-var='date'>11</var>, <var data-var='time'>07:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>09:15</var> EDT Scheduled - ProPay is planning an update to their production environment on Tuesday, 8/11 from 2:00 a.m. - 7:00 a.m. eastern. While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.

Jul <var data-var='date'>28</var>, <var data-var='time'>07:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>11:28</var> EDT Scheduled - ProPay is deploying a hotfix to their production environment on Tuesday, 7/28 from 2:00 a.m. - 7:00 a.m. eastern intended to address and improve the AMEX onboarding process. While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.

Jul <var data-var='date'>28</var>, <var data-var='time'>04:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>23</var>, <var data-var='time'>09:50</var> EDT Scheduled - Togetherwork is planning an update to the Togetherpay production environment on Tuesday, 7/28 from 1:00 a.m. - 3:00 a.m. eastern. While we do not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.

Jul <var data-var='date'>16</var>, <var data-var='time'>05:15</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>05:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>12:33</var> EDT Scheduled - ProPay is planning an update to their production environment on Thursday, 7/16 between 5:00 a.m. - 5:15 a.m. eastern. The nature of the update will require a 15 minute outage which will cause Togetherpay to be unavailable during this time.

Jun <var data-var='date'>25</var>, <var data-var='time'>07:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>12:49</var> EDT Scheduled - ProPay is planning a maintenance event to their production environment on Thursday, June 25, from 2:00 a.m. - 7:00 a.m. eastern. While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.

Jun <var data-var='date'>23</var>, <var data-var='time'>03:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>23</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>10:08</var> EDT Scheduled - Togetherwork is planning an update to the Togetherpay production environment on Tuesday, June 23 between 1:00 a.m. - 3:00 a.m. eastern. The nature of the update will require up to a 60 minute outage which will cause Togetherpay to be unavailable during this time.

Jun <var data-var='date'>18</var>, <var data-var='time'>05:15</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>05:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>10:22</var> EDT Scheduled - ProPay is planning an update to their production environment on Thursday, June 18 between 5:00 a.m.. - 5:15 a.m. eastern. The nature of the update will require a 15 minute outage which will cause Togetherpay to be unavailable during this time.

Jun <var data-var='date'>16</var>, <var data-var='time'>07:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>15:21</var> EDT Scheduled - ProPay is planning an update to their production environment on Tuesday, June 16 from 2:00 a.m. - 7:00 a.m. eastern. While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.

Jun <var data-var='date'> 9</var>, <var data-var='time'>03:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 3</var>, <var data-var='time'>09:52</var> EDT Scheduled - Togetherwork is planning an update to the Togetherpay production environment on Tuesday, 6/9 from1:00 a.m. - 3:00 a.m. eastern. While we do not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.

Jun <var data-var='date'> 2</var>, <var data-var='time'>03:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 2</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>11:02</var> EDT Scheduled - Togetherwork is planning an update to the Togetherpay production environment on Tuesday, June 2 between 1:00 a.m. - 3:00 a.m. eastern. The nature of the update will require up to a 60 minute outage which will cause Togetherpay to be unavailable during this time.

May <var data-var='date'>29</var>, <var data-var='time'>12:52</var> EDT Resolved - ProPay implemented a fix and transactions are no longer intermittently timing out. A total of 38 transactions were affected between 9:05 a.m.-10:35 a.m. eastern. This incident is resolved. May <var data-var='date'>29</var>, <var data-var='time'>10:15</var> EDT Investigating - ProPay is aware of an issue that is preventing some transactions from being processed. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

[SEV-3] Togetherpay - Intermittent Processing Issues

May <var data-var='date'>21</var>, <var data-var='time'>05:15</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>05:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>10:24</var> EDT Scheduled - ProPay is planning an update to their production environment on Thursday, May 21 between 5:00 a.m. - 5:15 a.m. eastern. The nature of the update will require a 15 minute outage which will cause Togetherpay to be unavailable during this time.

May <var data-var='date'>19</var>, <var data-var='time'>07:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>16:44</var> EDT Scheduled - ProPay is planning an update to their production environment on Tuesday, May 19 from 2:00 a.m. - 7:00 a.m. eastern. While ProPay does not anticipate any interruption in service, a certain amount of risk exists with any maintenance event.

May <var data-var='date'> 1</var>, <var data-var='time'>12:09</var> EDT Resolved - ProPay confirmed the chargeback issue has been resolved. They are still assessing the scope and impact of the issue. We will share additional details as they become available from ProPay. May <var data-var='date'> 1</var>, <var data-var='time'>08:33</var> EDT Investigating - ProPay has identified an ongoing issue impacting chargebacks. An internal change made late last week caused disruptions that prevented some chargebacks from being initiated. The full scope and impact are still being assessed. ProPay’s teams are actively working to resolve the issue and restore normal processing. We will provide updates as more information becomes available.

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