Nov <var data-var='date'>18</var>, <var data-var='time'>09:17</var> CST Resolved - Cloudflare has confirmed the issue is resolved. Reporting is fully functional in Together. Nov <var data-var='date'>18</var>, <var data-var='time'>08:10</var> CST Identified - Our reporting provider is currently impacted by Cloudflare's outage, and as such, reporting is not available in the Together platform. Cloudflare outage details: https://www.cloudflarestatus.com/

Cloudflare outage is affecting reporting

Oct <var data-var='date'>20</var>, <var data-var='time'>17:00</var> CDT Resolved - Amazon Web Services had an outage in the us-east-1 region starting at ~3AM ET and resolving at 6PM ET. During the AWS outage, Together had degraded performance of background tasks (emails, auto-matching, roulette) which may have affected customers in this region. Normal app performance has been restored.

AWS outage resolved

Jun <var data-var='date'>12</var>, <var data-var='time'>16:17</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>15:04</var> CDT Update - Earlier today, our platform experienced a full outage due to a major infrastructure issue with our cloud provider, Google Cloud Platform (GCP). This affected all functionality and general access to the application. As of now, the core application is functional again. However, some secondary features may still be degraded or intermittently unstable as GCP continues remediation on their end. We’re actively monitoring the situation and will update as service stability improves. Jun <var data-var='date'>12</var>, <var data-var='time'>13:31</var> CDT Identified - We are currently experiencing a platform-wide outage due to a major infrastructure issue with our cloud provider, Google Cloud Platform (GCP). This is impacting all functionality, including login, existing sessions, and access to the application. We are actively monitoring GCP’s status and will provide updates as we learn more. Thank you for your patience.

GCP Infrastructure Outage Impacting Together Platform

May <var data-var='date'>27</var>, <var data-var='time'>15:16</var> CDT Resolved - The vendor has resolved the incident and email delivery is restored May <var data-var='date'>27</var>, <var data-var='time'>09:22</var> CDT Monitoring - A fix has been implemented and results are being monitored May <var data-var='date'>27</var>, <var data-var='time'>08:35</var> CDT Identified - Our email vendor, Mailgun, is having an outage, and at the moment there are deliverability issues for emails from the platform. The vendor is aware and investigating.

Email vendor outage

Jan <var data-var='date'>23</var>, <var data-var='time'>14:00</var> CST Resolved - SFTP integration was temporarily taken down to improve security. On January 25, we restarted SFTP syncing for new and existing customers of this integration.

SFTP integration is down

Dec <var data-var='date'> 1</var>, <var data-var='time'>11:53</var> CST Resolved - We had issues with the delivery of our front end client. Users recieved errors when trying to load new pages in our application. The incidient lasted 10 minutes, and all users that navigated to a new screen in the app during those 10 minutes were affected.

Issue Loading App

Oct <var data-var='date'>12</var>, <var data-var='time'>11:30</var> CDT Resolved - We had issues with our client connecting to our database due to security improvements. The incident lasted 19 minutes. Logins and customers in our Canada region were affected.

Issues with connecting to database

Nov <var data-var='date'>16</var>, <var data-var='time'>12:58</var> CST Resolved - This incident is resolved. Nov <var data-var='date'>16</var>, <var data-var='time'>12:57</var> CST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>16</var>, <var data-var='time'>12:18</var> CST Identified - Google Cloud is having an outage affecting many internet services. Systems are coming back, please see https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh for more.

Issues loading the app due to Google Cloud

Nov <var data-var='date'>16</var>, <var data-var='time'>10:11</var> CST Resolved - We determined that our hosting provider, Google, had an interruption. This lasted for about 30 minutes - 60 minutes. Nov <var data-var='date'>16</var>, <var data-var='time'>09:49</var> CST Investigating - We are currently investigating reports that Together platform will not load / 503 error code.

App slow to load

Feb <var data-var='date'>27</var>, <var data-var='time'>22:00</var> CST Resolved - Our webapp had an unplanned outage overnight due to upgrades.

Overnight Outage

Dec <var data-var='date'> 3</var>, <var data-var='time'>15:18</var> CST Resolved - The scheduled maintenance has been completed Dec <var data-var='date'> 3</var>, <var data-var='time'>15:07</var> CST Investigating - Scheduled downtime required to release performance improvements

Scheduled Downtime for maintenance

Oct <var data-var='date'> 8</var>, <var data-var='time'>04:30</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'> 8</var>, <var data-var='time'>01:45</var> CDT Identified - The issue has been identified and we're working on a fix. Oct <var data-var='date'> 8</var>, <var data-var='time'>01:15</var> CDT Investigating - We are currently investigating this issue.

Some users are having trouble accessing our services

Aug <var data-var='date'>23</var>, <var data-var='time'>15:44</var> CDT Resolved - Processing of the backlog is complete. This incident has been resolved. Aug <var data-var='date'>23</var>, <var data-var='time'>14:27</var> CDT Monitoring - A fix has been deployed. We're working on processing the backlog of scheduled sessions. Aug <var data-var='date'>23</var>, <var data-var='time'>14:11</var> CDT Investigating - We're experiencing elevated levels of timeouts on our mentorship platform. Engineers are currently looking into the issue.

Some users are experiencing trouble accessing my.togetherplatform.com

Jul <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> CDT Resolved - The connectivity issues we were experiencing in US Central have been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>21:54</var> CDT Identified - Engineers have identified an issue and a fix is being deployed. Jul <var data-var='date'> 9</var>, <var data-var='time'>21:52</var> CDT Investigating - We're experiencing elevated levels of connectivity errors to our web-hosting. Engineers are currently looking into the issue.

Some users are having trouble connecting to my.togetherplatform.com

Jun <var data-var='date'> 2</var>, <var data-var='time'>18:59</var> CDT Resolved - Google Cloud, our upstream provider, experienced an issue resulting in a service disruption to cloud hosting. During this time most North American and European users were unable to reach the Together Platform. Please note, this Google Outage was much larger, but only affected Together for 9 minutes. For the full upstream report see: https://status.cloud.google.com/incident/cloud-networking/19009

Some people are having trouble connecting to my.togetherplatform.com

Mar <var data-var='date'>13</var>, <var data-var='time'>01:40</var> CDT Resolved - An issue with our upstream provider, Google Cloud, resulted in significantly higher error rates serving files. Some users (~6% were unable to connect to my.togetherapp.io for a period of around 80 minutes). For a full breakdown of the upstream outage see https://status.cloud.google.com/incident/storage/19002

Is Together Platform down?

Together Platform status is UP

Lastest published events

Cloudflare outage is affecting reporting

AWS outage resolved

GCP Infrastructure Outage Impacting Together Platform

Together Platform Services, Components and Regions

Recent Together Platform events

Cloudflare outage is affecting reporting

AWS outage resolved

GCP Infrastructure Outage Impacting Together Platform

Email vendor outage

SFTP integration is down

Issue Loading App