Oct <var data-var='date'> 6</var>, <var data-var='time'>15:12</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 5</var>, <var data-var='time'>21:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Please reach out to our Technical Support Team if you are seeing any further issues at all. Oct <var data-var='date'> 5</var>, <var data-var='time'>18:03</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 5</var>, <var data-var='time'>14:54</var> UTC Investigating - A small subset of agents running on Windows Server 2016/2019 are reporting connectivity issues. We are investigating this right now and will update when we have more information.

SASE Connectivity impacting subset of Windows Server 2016/2019

Oct <var data-var='date'> 4</var>, <var data-var='time'>16:39</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 4</var>, <var data-var='time'>16:28</var> UTC Verifying - Verification is currently underway for the maintenance items. Oct <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>17:32</var> UTC Scheduled - We will be performing scheduled maintenance on our cloud environment. During this window, the management portal may be intermittently unreachable.

Todyl Cloud Environment Scheduled Maintenance

Oct <var data-var='date'> 1</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>15:10</var> UTC Update - We will be undergoing scheduled maintenance during this time. Sep <var data-var='date'>30</var>, <var data-var='time'>00:01</var> UTC Update - We will be undergoing scheduled maintenance during this time. Sep <var data-var='date'>29</var>, <var data-var='time'>21:13</var> UTC Scheduled - We will be performing scheduled maintenance on Oct 1, 2026 between 01:00 UTC and 02:00 UTC. During this window, SIEM log ingestion and search functionality may be intermittently unavailable. All data received during the maintenance window will be fully processed upon completion. Our engineering team will be actively monitoring the environment throughout the maintenance window to ensure a smooth transition.

Planned maintenance Todyl SIEM Dashboards and Portal

Sep <var data-var='date'>21</var>, <var data-var='time'>23:16</var> UTC Resolved - This incident has been resolved. We have been monitoring over the weekend and throughout today and confirm normal operational state for display of data across dashboards, widgets, and integrations pages. Sep <var data-var='date'>17</var>, <var data-var='time'>12:58</var> UTC Monitoring - The fix for the issue impacting search, dashboards and integrations has addressed the issue, and the system should be operating normally. We will continue to monitor to see if there are any further challenges, and close once fully confirmed. Sep <var data-var='date'>16</var>, <var data-var='time'>21:28</var> UTC Identified - Todyl engineering team has identified a fix for the issue and implemented it, initial results are positive and we should see responsiveness increase due to these changes. It will take some time for the system to catch up completely. No data was lost as a result of this issue and should be available shortly. Sep <var data-var='date'>16</var>, <var data-var='time'>13:47</var> UTC Investigating - We are currently conducting an active investigation into an issue affecting our SIEM platform. Users may be experiencing delays or failures when loading SIEM components (search, dashboards, and integrations). As a result of this delay, cases may also appear delayed or time out in the portal. Our team is aware of the impact and is actively investigating the affected components. Further updates will be provided as more information becomes available.

SIEM and Cases Loading Issues

Sep <var data-var='date'> 5</var>, <var data-var='time'>17:07</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 5</var>, <var data-var='time'>16:48</var> UTC Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 4</var>, <var data-var='time'>16:04</var> UTC Scheduled - We will be performing scheduled maintenance on our cloud environment. During this window, the management portal and the authentication service may be intermittently unreachable.

Sep <var data-var='date'> 3</var>, <var data-var='time'>14:10</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>17:50</var> UTC Monitoring - This incident appears to be directly related to the Cogent fiber cuts (https://ecogent.cogentco.com/network-status) that are impacting traffic in the region. We have seen improvements as traffic gets rerouted in the region, but it appears that the Aukland PoP is still impacted. We will continue to monitor and update as we have more information. Sep <var data-var='date'> 2</var>, <var data-var='time'>15:15</var> UTC Identified - Due to an upstream outage at the LA PoP, we are seeing intermittent connectivity challenges across several routes to other PoPs.  We have identified the impacted routes and are working on options to improve performance.  Will update as soon as we have more information.

LA PoP Packetloss and Routing Errors

Sep <var data-var='date'> 2</var>, <var data-var='time'>20:42</var> UTC Resolved - This incident has been resolved. We have been monitoring overnight and throughout today and confirm normal operational state for display of data across dashboards, widgets, and integrations pages within SIEM. Sep <var data-var='date'> 1</var>, <var data-var='time'>03:26</var> UTC Monitoring - A fix for the issue impacting the display of data has been implemented. We will continue to monitor to see if there are any further challenges. We will resolve once fully confirmed. Aug <var data-var='date'>31</var>, <var data-var='time'>20:40</var> UTC Identified - We continue to experience above-average query volume which is resulting in intermittent delays with data loading into the SIEM. The problem has been identified and we are in the process of implementing changes to alleviate the resource demand. We will provide an update once the changes are implemented. Aug <var data-var='date'>31</var>, <var data-var='time'>13:00</var> UTC Investigating - We are actively investigating an issue impacting the consistent display of data across dashboards, widgets, and integrations pages within SIEM. Data ingestion is confirmed to be ongoing; however, affected users may experience inconsistent visibility of that data in the noted components. We will update once we have identified the root cause of the issue.

Degraded SIEM Loading Issues

Aug <var data-var='date'>29</var>, <var data-var='time'>03:39</var> UTC Resolved - Todyl has been monitoring since implementing the changes a few hours ago. Everything is looking to be back to normal operational state, marking this issue as resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>23:02</var> UTC Monitoring - Implemented changes has significantly improved the degradation, and the system is on its way to normal operational state. Changing status to monitoring. Aug <var data-var='date'>28</var>, <var data-var='time'>20:32</var> UTC Update - Todyl Engineering team has identified timing and resource adjustments for this issue and we are rolling out the necessary changes in the coming hour. We will post another update here after the remediation steps are validated. Aug <var data-var='date'>28</var>, <var data-var='time'>14:26</var> UTC Identified - We are currently experiencing above-average query volume which is resulting in intermittent delays with data loading into the SIEM. Additional resources have been allocated to the system and conditions have improved; however, the service remains in a degraded state. We are continuing to investigate the root cause and will provide a follow-up update within 2-3 hours Aug <var data-var='date'>27</var>, <var data-var='time'>20:22</var> UTC Investigating - We are currently investigating an issue where SIEM data is not loading in the Todyl portal. Data is still being ingested into SIEM, just not displayed in the UI. We will update once we have identified the root cause of the issue.

Intermittent SIEM loading issues

Aug <var data-var='date'>27</var>, <var data-var='time'>05:25</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>05:13</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>26</var>, <var data-var='time'>18:43</var> UTC Identified - We identified an issue creating some replication delays on internal servers. These delays can possibly cause errors when creating or updating configurations in the Todyl portal. Will update here when we have implemented a resolution. Aug <var data-var='date'>26</var>, <var data-var='time'>16:58</var> UTC Investigating - We are currently investigating some replication delays on internal servers. These delays can possibly cause errors when creating or updating configurations in the Todyl portal. Will update here when we have identified a resolution.

Intermittent Portal Configuration Errors

Aug <var data-var='date'>24</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>24</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>16:13</var> UTC Scheduled - The Sydney region will be completely unavailable during the following time window. This affects all SASE services specific to that region, including SGN Tunnel IPSEC endpoints and Static IP. Agents will connect to the next nearest region during this time.

SASE Scheduled Maintenance: Sydney

Aug <var data-var='date'>20</var>, <var data-var='time'>22:32</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>17:16</var> UTC Monitoring - A fix has been implemented and we are monitoring tunnels for any other issues. Please let us know if you are experiencing any further challenges. Aug <var data-var='date'>20</var>, <var data-var='time'>16:39</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>20</var>, <var data-var='time'>15:50</var> UTC Investigating - Investigating intermittent reported SASE tunnel errors. Please let technical support know if you are experiencing any tunnel issues. We will update here with more information shortly.

Intermittent SASE Tunnel Errors

Aug <var data-var='date'>18</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>18:28</var> UTC Scheduled - We will be performing scheduled maintenance on following Point of Presence (PoP). During this window, tunnels configured in these locations will be temporarily unavailable. - Dallas, USA - Washington D.C., USA - New York, USA - Atlanta, USA Customers with redundant configurations should not experience any disruption. Non-redundant tunnels terminating in these PoPs may experience downtime for part or all of the maintenance window.

SASE Scheduled Maintenance: Tunnels

Aug <var data-var='date'>16</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>16</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>19:36</var> UTC Scheduled - On Sunday August 16th, between the time window of 2:00 AM – 10:00 AM EDT, our facility provider has scheduled maintenance in Atlanta to upgrade hardware.  This is a routine hardware upgrade activity and should not impact customers with active/passive tunnels configured or static IPs configured across multiple PoPs. This maintenance is planned to be no more than 2.5 of downtime during the scheduled window and Todyl engineers will be on-call to monitor and support customers who experience any issues. If you do not have tunnel or static IP redundancies configured, reach out to your CSM or the Todyl support team for additional information or assistance.

Planned Hardware Upgrade Activity in Atlanta on August 16th

Aug <var data-var='date'>16</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>16</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>16:11</var> UTC Scheduled - The Atlanta region will be completely unavailable during the following time window. This affects all SASE services specific to that region, including SGN Tunnel IPSEC endpoints and Static IP. Agents will connect to the next nearest region during this time.

SASE Scheduled Maintenance: Atlanta

Aug <var data-var='date'>15</var>, <var data-var='time'>13:11</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>12:48</var> UTC Verifying - Verification is currently underway for the maintenance items. Aug <var data-var='date'>15</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>19:33</var> UTC Scheduled - We will be performing scheduled maintenance on our cloud environment. During this window, the management portal and the authentication service may be intermittently unreachable.

Aug <var data-var='date'>15</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>18:25</var> UTC Scheduled - We will be performing scheduled maintenance on following Point of Presence (PoP). During this window, tunnels configured in these locations will be temporarily unavailable. - Los Angeles, USA - Denver, USA - Chicago, USA Customers with redundant configurations should not experience any disruption. Non-redundant tunnels terminating in these PoPs may experience downtime for part or all of the maintenance window.

Aug <var data-var='date'> 8</var>, <var data-var='time'>16:14</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>15:59</var> UTC Verifying - Verification is currently underway for the maintenance items. Aug <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>20:34</var> UTC Scheduled - We will be performing scheduled maintenance on our cloud environment. During this window, the management portal and the authentication service may be intermittently unreachable.

Aug <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>20:29</var> UTC Scheduled - We will be performing scheduled maintenance on following Point of Presence (PoP). During this window, tunnels configured in these locations will be temporarily unavailable. - Queretaro, Mexico Customers with redundant configurations should not experience any disruption. Non-redundant tunnels terminating in these PoPs may experience downtime for part or all of the maintenance window.

Aug <var data-var='date'> 6</var>, <var data-var='time'>16:01</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>15:19</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 6</var>, <var data-var='time'>14:43</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 6</var>, <var data-var='time'>14:14</var> UTC Investigating - We are currently investigating reports of SASE connection errors on Windows Server 2012 devices. We will update as we have more information.

SASE connection failures for Windows Server 2012

Aug <var data-var='date'> 4</var>, <var data-var='time'>18:16</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>16:46</var> UTC Monitoring - The platform has returned to normal operation. We are continuing to monitor the situation to ensure full stability. Further updates will be provided if necessary. Aug <var data-var='date'> 4</var>, <var data-var='time'>16:25</var> UTC Identified - We have identified the root cause of the delays affecting SIEM results loading. The issue has been traced to a third-party upstream provider, and we are actively working with them to implement a fix. Users may continue to experience delays in SIEM results loading and cases appearing in the portal in the interim. Data integrity is not affected. Further updates will be provided as progress is made. Aug <var data-var='date'> 4</var>, <var data-var='time'>15:33</var> UTC Investigating - We are currently conducting an active investigation into an issue affecting our SIEM platform. Users may be experiencing delays when loading SIEM results. As a result of this delay, cases may also appear delayed in the portal. Our team is aware of the impact and is actively investigating the affected components. Further updates will be provided as more information becomes available.

SIEM Results Loading Delay Impacting Case Portal Visibility

Aug <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 2</var>, <var data-var='time'>17:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>16:01</var> UTC Scheduled - The Hong Kong region will be completely unavailable during the following time window. This affects all SASE services specific to that region, including SGN Tunnel IPSEC endpoints and Static IP. Agents will connect to the next nearest region during this time.

SASE Scheduled Maintenance: Hong Kong

Jul <var data-var='date'>31</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>31</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>23:06</var> UTC Scheduled - We will be performing maintenance on SGN tonight from 9:00–10:00 PM ET (01:00–02:00 UTC). We do not anticipate any customer impact during this window. We will provide an update upon completion.

SGN Maintenance Window

Jul <var data-var='date'>30</var>, <var data-var='time'>22:54</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>21:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>30</var>, <var data-var='time'>18:04</var> UTC Identified - We have identified a subsequent issue related to the previous SASE incident. We are implementing a fix, but some users could still have intermittent SASE connection issues. We will update as soon as we know more on the fix.

SASE Reconnections - follow on

Jul <var data-var='date'>30</var>, <var data-var='time'>15:11</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>13:31</var> UTC Monitoring - The team has re-enabled tenant and policy changes across all PoPs and are monitoring the results. Jul <var data-var='date'>30</var>, <var data-var='time'>12:04</var> UTC Update - The team is now re-enabling tenant and policy changes across all PoPs. We will provide another update once the rollout is complete and stability has been validated. Jul <var data-var='date'>30</var>, <var data-var='time'>11:37</var> UTC Update - We have deployed a fix to stabilize the SASE environment and are continuing to investigate the underlying root cause. SASE connections are currently stable once established. As a precaution, tenant and policy updates remain temporarily paused while we complete validation and work toward full resolution. We will provide additional updates as new information becomes available. Jul <var data-var='date'>30</var>, <var data-var='time'>09:46</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>30</var>, <var data-var='time'>09:21</var> UTC Investigating - We are currently investigating performance degradation affecting the Secure Global Network (SASE). A subset of users connecting may be experiencing disconnect and connect loop. Our engineering team is actively investigating the root cause.

SASE reconnections

Jul <var data-var='date'>27</var>, <var data-var='time'>21:33</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>18:25</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>27</var>, <var data-var='time'>15:54</var> UTC Update - The alert influx is impacting performance within the Todyl Management portal. Affected components include the portal experience and reporting widgets, which are experiencing slower than expected loading times. We are working to resolve this issue and will provide updates as the situation develops. Jul <var data-var='date'>27</var>, <var data-var='time'>15:34</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>27</var>, <var data-var='time'>15:33</var> UTC Investigating - We are currently investigating an influx of Bash Shell Profile Modification alerts. These are all benign. Will update here as we know more.

Is Todyl down?

Todyl status is UP

Lastest published events

SASE Connectivity impacting subset of Windows Server 2016/2019

Todyl Cloud Environment Scheduled Maintenance

Planned maintenance Todyl SIEM Dashboards and Portal

Todyl Services, Components and Regions

Recent Todyl events

SASE Connectivity impacting subset of Windows Server 2016/2019

Todyl Cloud Environment Scheduled Maintenance

Planned maintenance Todyl SIEM Dashboards and Portal

SIEM and Cases Loading Issues

Todyl Cloud Environment Scheduled Maintenance

LA PoP Packetloss and Routing Errors