Jun <var data-var='date'>24</var>, <var data-var='time'>08:12</var> NZST Resolved - Good news, the issue with Timely marketing website is now resolved and everything should be working as expected! Jun <var data-var='date'>24</var>, <var data-var='time'>07:57</var> NZST Investigating - We are currently experiencing an issue affecting our marketing website, where major components are not loading properly. Our team is actively investigating the cause and working to restore service as quickly as possible. We will provide further updates as more information becomes available.

Marketing website major functionalities not loading

May <var data-var='date'>26</var>, <var data-var='time'>23:00</var> NZST Resolved - This incident has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>22:40</var> NZST Investigating - We are currently experiencing an issue affecting our marketing website, which is unavailable at this time. Our team is actively investigating the cause and working to restore service as quickly as possible. We will provide further updates as more information becomes available.

Marketing Website Down

May <var data-var='date'>18</var>, <var data-var='time'>09:00</var> NZST Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>07:30</var> NZST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>11:25</var> NZST Scheduled - We will be undertaking core system upgrades for the Timely Reporting Services from 7:30am NZST on Monday May 18th. No major user impact is expected, however it is possible there may some degraded performance during this time.

Reporting Service System Upgrades

May <var data-var='date'> 5</var>, <var data-var='time'>13:16</var> NZST Resolved - Good news! Normal service has been resumed and delayed Xero syncs are already sent. Thanks for your patience and we'll continue to keep an eye on the situation. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. We know these delays are inconvenient and we’re sorry for any disruption we may have caused. May <var data-var='date'> 5</var>, <var data-var='time'>11:25</var> NZST Investigating - Xero sync from Timely are taking a while to send out today for a small number of accounts. We know this is frustrating. Our tech team is identifying the cause of these delays and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

Xero sync delays

May <var data-var='date'> 4</var>, <var data-var='time'>08:30</var> NZST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 4</var>, <var data-var='time'>07:30</var> NZST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 1</var>, <var data-var='time'>09:56</var> NZST Scheduled - We will be undergoing scheduled maintenance from 7:30am NZST on Monday May 4th. During this time there will be some delays in processing SMS and Emails while we migrate underlying infrastructure that supports these processes.

Service Bus Migration

Apr <var data-var='date'>23</var>, <var data-var='time'>19:55</var> NZST Resolved - Good news, the outage in Timely applications is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form https://help.gettimely.com/hc/en-gb/requests/new. We know outages are inconvenient and we’re sorry for any disruption we may have caused. Apr <var data-var='date'>23</var>, <var data-var='time'>19:29</var> NZST Monitoring - We’re back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still can’t access Timely? Please reach out to our friendly Support team via this form here https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Apr <var data-var='date'>23</var>, <var data-var='time'>19:16</var> NZST Identified - As of 7pm NZDT, Timely is experiencing a temporary outage, which means all customers will be unable to use Timely for new bookings or edit bookings at this time. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please fill in the form here https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Hang tight - we’ll provide updates here every 30 mins

Timely applications have unexpected challenges

Apr <var data-var='date'>13</var>, <var data-var='time'>11:37</var> NZST Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>11:06</var> NZST Monitoring - We have identified and implemented a fix and are seeing errors recover. We will continue to monitor the situation. Apr <var data-var='date'>13</var>, <var data-var='time'>10:58</var> NZST Investigating - We are seeing issues with two factor authentication codes being inputted into the iOS app blocking logins. We are currently investigating and will update in the next 30 minutes.

Timely is experiencing 2FA issues on the iOS app

Apr <var data-var='date'>13</var>, <var data-var='time'>09:00</var> NZST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>13</var>, <var data-var='time'>07:00</var> NZST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>13</var>, <var data-var='time'>07:00</var> NZST Scheduled - We’ll be carrying out a platform upgrade on Monday 13 April from 7:00am–9:00am NZST / 5:00am–7:00am AEST as part of ongoing improvements to Timely. During this time, you may notice slightly slower performance when using Timely. We expect minimal disruption, and core features will remain available. If you experience any issues outside of this window, our Customer Support team is here to help.

Scheduled Platform Upgrade

Apr <var data-var='date'> 9</var>, <var data-var='time'>17:46</var> NZST Resolved - Good news, the issue of degraded performance for some customers is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form https://help.gettimely.com/hc/en-gb/requests/new. We know it’s frustrating when Timely is slow to load, and we’re sorry for any disruption we may have caused. Thanks for your patience! Apr <var data-var='date'> 9</var>, <var data-var='time'>17:23</var> NZST Monitoring - We’ve experienced degraded performance in Timely application between 3:30pm - 5:00pm NZST. We have identified the challenge and have put the potential fix in. We are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Is Timely still running slowly for you? Please reach out to our friendly Support team via this form https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

Degraded performance in Timely applications

Apr <var data-var='date'> 9</var>, <var data-var='time'>13:23</var> NZST Resolved - This was an internal configuration issue and had no impact on Timely customers. Apr <var data-var='date'> 9</var>, <var data-var='time'>13:12</var> NZST Investigating - We are aware of some connections to the main Timely failing, with an "Application Error" page being presented instead. This issue appears to be periodic and not wide-spread. We are investigating to see what possible areas may be at fault.

Inconsistent Application Availability

Mar <var data-var='date'>31</var>, <var data-var='time'>08:34</var> NZDT Resolved - The change to address this fault has been successfully applied. Mar <var data-var='date'>30</var>, <var data-var='time'>15:11</var> NZDT Monitoring - A fix has been deployed and we will continue monitoring to ensure the issue has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>14:24</var> NZDT Update - We are deploying the change to revert an earlier update to Timely's invoicing workflows which has led to further, subsequent failures for other related systems. The release task is expected to take up to 15 minutes. We will provide a further update within the next 30 minutes once this task has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>13:38</var> NZDT Update - We are planning to release a change that aims to fix a missing value from our back end systems. We will deploy this as soon as we've verified that it can be made without adding further disruption. Mar <var data-var='date'>30</var>, <var data-var='time'>13:11</var> NZDT Identified - We have identified a problem with our invoicing workflows that is impacting some customers ability to access their customer profile page in Timely and to process invoices and payments. We have identified the cause of the issue and are implementing a fix. We will update this page in another 30 minutes.

Slow or unresponsive invoicing workflows

Feb <var data-var='date'>17</var>, <var data-var='time'>09:44</var> NZDT Resolved - Good news, the login issue for a small portion of our iOS (iPhone/iPad) users is now resolved and everything should be working as expected! We know disruptions like this can be frustrating, and we appreciate your patience. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. Feb <var data-var='date'>13</var>, <var data-var='time'>08:38</var> NZDT Monitoring - The application version including the fix of the login issue for a small portion of our iOS (iPhone/iPad) users is available now! Please update to the latest version of the iOS app if you previously experience the issue. We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still having issues with iOS app, please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Feb <var data-var='date'>10</var>, <var data-var='time'>16:17</var> NZDT Update - We’re making more progress! Our team has identified the problem, applied the fix, and submitted the iOS application required review to Apple Store. This review process can take up some time. We’ll continue to monitor closely and will provide another update as soon as the review is completed. We’re really sorry for this interruption to your day - we’ll have you back up and running as soon as we can. Feb <var data-var='date'>10</var>, <var data-var='time'>10:14</var> NZDT Identified - We’re making progress! Our tech team has successfully identified that iOS app change would cause the issue and are applying a fix as quickly as possible. We’re really sorry if this has caused a hiccup in your day, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly. Feb <var data-var='date'> 9</var>, <var data-var='time'>12:28</var> NZDT Investigating - Our Techbot team are currently investigating an issue preventing login for a small portion of our iOS (iPhone/iPad) users. If you have any concerns, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly.

Timely iOS app degraded for some customers

Feb <var data-var='date'>10</var>, <var data-var='time'>17:30</var> NZDT Resolved - We're experiencing an issue with our Data synchronization. Data syncing from Timely to third party will experience a delay, that will include: GoogleContacts Zapier Xero GoogleCalendar MailChimp QuickBooks Salseforce

Data syncing from Timely to third parties was delayed for up to four hours

Feb <var data-var='date'> 5</var>, <var data-var='time'>14:31</var> NZDT Resolved - This incident has been resolved. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:58</var> NZDT Update - We are continuing to monitor for any further issues. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:57</var> NZDT Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:42</var> NZDT Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:29</var> NZDT Investigating - We have released a change that we believe should resolve the login issues for affected customers. We are monitoring this to ensure the issue is handling requests correctly.

Login page availability

Jan <var data-var='date'>29</var>, <var data-var='time'>09:57</var> NZDT Resolved - Tickets and chats are now loading and refreshing ok. Jan <var data-var='date'>28</var>, <var data-var='time'>15:51</var> NZDT Investigating - Timely live chat is experiencing issues today - our apologies! Hang tight, our Techbot team are working hard to identify the cause of the issue, and will apply a fix as soon as possible. If you have any concerns, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly.

Timely live chat is experiencing issues

Dec <var data-var='date'> 5</var>, <var data-var='time'>21:48</var> NZDT Resolved - Our web provider Cloudflare appears to have gone down and took Timely with it for a period of 23 minutes, from 9:48pm NZT to 10:11pm NZT. We're investigating and will follow up with Cloudflare. This will have effected many websites worldwide as Cloudflare is a key internet infrastructure provider.

Timely outage

Nov <var data-var='date'>21</var>, <var data-var='time'>11:42</var> NZDT Resolved - We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at https://help.gettimely.com/hc/en-gb Nov <var data-var='date'>21</var>, <var data-var='time'>11:35</var> NZDT Monitoring - The fix has been implemented, and we're continuing to monitor. Nov <var data-var='date'>21</var>, <var data-var='time'>11:05</var> NZDT Identified - We've identified the issue with a recent update to the staff page, and a fix is being implemented Nov <var data-var='date'>21</var>, <var data-var='time'>11:00</var> NZDT Investigating - We've identified an issue with a recent update to the staff page is causing errors when attempting to save any changes. This only affects staff members with third party calendar integrations.

Updating staff with third party integrations failing

Nov <var data-var='date'>19</var>, <var data-var='time'>12:03</var> NZDT Resolved - This incident has been resolved. Nov <var data-var='date'>19</var>, <var data-var='time'>12:01</var> NZDT Update - Good news, the Cloudflare outage has been resolved and the services have now recovered! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. Our support phone lines are open again, too. We know outages are inconvenient and we’re sorry for any disruption we may have caused. Our engineers will continue to monitor everything very closely. If you notice something seems off, or you have further questions, please don’t hesitate to let us know and we can jump back in and investigate right away. Thanks again for your understanding. Nov <var data-var='date'>19</var>, <var data-var='time'>01:26</var> NZDT Monitoring - Unfortunately some Timely systems are being affected by a Cloudflare incident. Various Timely systems are being impacted. We know this is frustrating. This outage is affecting a number of websites worldwide and we are doing what we can to reduce the impact on Timely customers. You can check the Cloudflare status page for more details on the impact of this issue. https://www.cloudflarestatus.com/

Cloudflare outage

Oct <var data-var='date'>22</var>, <var data-var='time'>13:47</var> NZDT Resolved - Good news, the delays to SMS and intermittent payment errors with TimelyPay terminals are now resolved and everything is working as expected. This was a downstream impact of the recent AWS outage, which affected several systems globally and some connected providers took some time to recover. We know disruptions like this can be frustrating, and we appreciate your patience. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at: https://help.gettimely.com/hc/en-gb/requests/new. Oct <var data-var='date'>22</var>, <var data-var='time'>09:04</var> NZDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>21</var>, <var data-var='time'>15:56</var> NZDT Update - Monitoring: We’re currently seeing intermittent issues with TimelyPay terminal payments as a downstream impact of the recent global AWS outage. AWS systems are back online, but some connected third-party services are still recovering. As a result, a small number of terminal transactions may fail to complete, while most payments continue to process successfully. Our tech team is now actively working to stabilise payment processing and restore full functionality. If a payment fails, please wait a few moments or use another payment method (such as cash or manual card entry). Retrying immediately is not recommended, as the issue is intermittent and may cause further delays. There is no risk of double charging - failed transactions occur before any payment is processed. We’re continuing to monitor the situation closely as dependent systems stabilise and will post updates once everything is back to normal. Oct <var data-var='date'>21</var>, <var data-var='time'>14:28</var> NZDT Monitoring - Monitoring: AWS systems are back up and running, and we’re currently resending all valid SMS messages (including reminders, ad-hoc messages, and campaigns). There may still be flow-on effects of this outage impacting other areas. We’re closely monitoring the situation and will keep you posted. Oct <var data-var='date'>21</var>, <var data-var='time'>11:19</var> NZDT Update - Identified: due to the major global outage affecting multiple online platforms, we’re currently experiencing issues with SMS services in Timely. The impact is primarily affecting customers in the US, Canada, UK, and Australia, though other regions may also be impacted. SMS sending is intermittent with the following features affected: Client SMS reminders and confirmations Ad-hoc SMS SMS campaigns Consult form SMS Client login SMS Business 2FA login We’re preparing to re-queue messages and will automatically re-send valid messages once services stabilise. Please note that Business 2FA and Client Login SMS messages are not re-queued. We appreciate your patience while we monitor and manage this evolving situation. Oct <var data-var='date'>20</var>, <var data-var='time'>23:46</var> NZDT Identified - Unfortunately some Timely systems are being affected by the worldwide AWS outage. SMS processing is currently being impacted and this will be preventing some customers being able to log in with 2FA enabled accounts. We know this is frustrating. This outage is impacting a large number of websites worldwide and we are doing what we can to reduce the impact on Timely customers. You can check the AWS and Twilio status pages for more details on the impact of this issue. https://health.aws.amazon.com/health/status https://status.twilio.com/

AWS outage impacts

Oct <var data-var='date'> 7</var>, <var data-var='time'>14:53</var> NZDT Resolved - This incident has been resolved. Oct <var data-var='date'> 7</var>, <var data-var='time'>14:20</var> NZDT Investigating - We are experiencing delays with SMS messages being successfully sent / received across all regions. Currently, SMS are still sending, however at a delayed rate. We are currently investigating a solution and will update as soon as we know more.

Delays to SMS messages across all regions

Aug <var data-var='date'>21</var>, <var data-var='time'>09:15</var> NZST Resolved - This incident has been resolved and any delayed SMS in New Zealand have been sent where appropriate Aug <var data-var='date'>21</var>, <var data-var='time'>06:56</var> NZST Monitoring - Our New Zealand SMS provider has resumed sending SMS messages from about midnight New Zealand time and we are now successfully sending SMS messages in NZ (for customers who do not have an SMS blackout in place at this time) We'll work towards sending any delayed messages shortly Aug <var data-var='date'>20</var>, <var data-var='time'>22:42</var> NZST Update - Unfortunately our New Zealand SMS provider is still working towards restoring service. All SMS in New Zealand including reminders and authentication codes are not able to be sent at this time. We'll continue to monitor and post our next update on Thursday morning. Aug <var data-var='date'>20</var>, <var data-var='time'>21:27</var> NZST Update - We have heard from our New Zealand SMS provider and they have advised us that they hope to get their systems back online at some point tonight. We are very sorry for the continued inconvenience, and will update when we have a more concrete timeline. Any delayed messages will be resent when possible, however this might need to be done on Thursday morning New Zealand time. Aug <var data-var='date'>20</var>, <var data-var='time'>19:58</var> NZST Identified - We've confirmed with our New Zealand based SMS provider that they are experiencing a major outage. Unfortunately we do not have an ETA on having the issue resolved, but will update here as soon as we hear more. Aug <var data-var='date'>20</var>, <var data-var='time'>19:19</var> NZST Investigating - We are aware that the sending of all SMS messages in New Zealand is currently experiencing delays, We have been in touch with our SMS provider in New Zealand and are hoping for a speedy resolution. We're very sorry for any invonvenience and will report back as soon as we hear an update.

SMS sending delays in New Zealand

Jul <var data-var='date'>14</var>, <var data-var='time'>15:26</var> NZST Resolved - Good news, the issue with the MailChimp integration is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/requests/new. We know outages are inconvenient and we’re sorry for any disruption we may have caused. Jul <var data-var='date'>11</var>, <var data-var='time'>15:51</var> NZST Monitoring - Good news! We have successfully resolved all instances of delayed data synchronisation between Timely and Xero, MYOB, QuickBooks and Google Calendar. If you notice something seems off about these integrations, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/requests/new. There is still a delay synchronising information with MailChimp. We processing these at a slower rate to prevent being temporarily blocked by MailChimp (a common practice by software services to reduce the risk of disruption by bad actors). Please note that this delay will impact any customer attempting to synchronise with MailChimp, not just the previously affected customers. We know these delays are inconvenient and we’re sorry for any disruption we may have caused. We are continuing to monitor. Jul <var data-var='date'>11</var>, <var data-var='time'>12:20</var> NZST Update - A fix has been applied for the 256 customers impacted by this issue. The Timely application is now working through all requests to synchronise information between Timely and 3rd parties such as Xero, MYOB etc. It will take a while to clear the backlog, so we appreciate your patience during this time. At this time, customers do not need to take any action. We will continue to provide updates as we have more information. Jul <var data-var='date'>11</var>, <var data-var='time'>10:09</var> NZST Update - Now that we've identified the issue, we can provide more information We've confirmed that a small number of customers encountered an issue in their integrations with 3rd party applications (Google Calendar, MailChimp, MYOB, QuickBooks, Salesforce, Xero etc). This meant information from Timely would not have appeared in those 3rd party systems and vice versa. We are continuing to work on a fix for those affected customers. As a result, those customers should see all information once again synchronised between Timely and any 3rd party used. We will update when the issue has been fixed. Thank you for your patience. Jul <var data-var='date'>11</var>, <var data-var='time'>09:29</var> NZST Identified - The issue is identified and we are working on the fix now. Jul <var data-var='date'>10</var>, <var data-var='time'>17:00</var> NZST Investigating - We are investigating an issue with outbound sync to 3rd party applications (GoogleCalendar, MailChimp, MYOB, Xero, etc) affecting a small number of customers.

Delays in synchronising with MailChimp

Jul <var data-var='date'> 2</var>, <var data-var='time'>16:40</var> NZST Resolved - This incident has been resolved. Dashboards are now working again. Jul <var data-var='date'> 2</var>, <var data-var='time'>16:27</var> NZST Investigating - We are investigating a problem with our dashboards in Timely and are aware that customers will not be able to see them.

Dashboards aren't working

Jun <var data-var='date'>24</var>, <var data-var='time'>15:47</var> NZST Resolved - This incident has been resolved. Our fix to the rewards calculation has ben successful and all balances have been corrected. Jun <var data-var='date'>24</var>, <var data-var='time'>13:52</var> NZST Monitoring - We have patched up the calculation problem and will now try to rectify any incorrect balances Jun <var data-var='date'>24</var>, <var data-var='time'>13:40</var> NZST Identified - We have found where the problem lies and are confident we can apply a fix shortly. We hope to update any incorrect rewards balances for affected clients and will advise if this has been possible Jun <var data-var='date'>24</var>, <var data-var='time'>13:36</var> NZST Investigating - We are investigating a problem with our rewards points calculations and are aware that some customers will be seeing incorrect points totals

Rewards points calculation problem

Jun <var data-var='date'>24</var>, <var data-var='time'>11:28</var> NZST Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>11:19</var> NZST Monitoring - We've found and fixed the problem and can see that all bookings are being created successfully now. We're very sorry for any inconvenience caused and will continue to monitor extra closely to be sure that everything is running well. Jun <var data-var='date'>24</var>, <var data-var='time'>11:08</var> NZST Investigating - We are investigating a problem preventing some new bookings from being made and are working fast to get this resolved

Is Timely Limited down?

Timely Limited status is UP

Lastest published events

Marketing website major functionalities not loading

Marketing Website Down

Reporting Service System Upgrades

Timely Limited Services, Components and Regions

Recent Timely Limited events

Marketing website major functionalities not loading

Marketing Website Down

Reporting Service System Upgrades

Xero sync delays

Service Bus Migration

Timely applications have unexpected challenges

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Is Timely Limited down?

Timely Limited status is UP

Lastest published events

Marketing website major functionalities not loading

Marketing Website Down

Reporting Service System Upgrades

Timely Limited Services, Components and Regions

Recent Timely Limited events

Marketing website major functionalities not loading

Marketing Website Down

Reporting Service System Upgrades

Xero sync delays

Service Bus Migration

Timely applications have unexpected challenges

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!