Oct <var data-var='date'> 5</var>, <var data-var='time'>08:30</var> NZDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 5</var>, <var data-var='time'>07:30</var> NZDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 1</var>, <var data-var='time'>11:38</var> NZDT Scheduled - We will be performing planned infrastructure maintenance on Monday 5 October from 7:30am to 8:30am NZDT. If you upload a customer photo, document or consultation form during this time, it may take a few minutes to appear. If a new upload doesn't show straight away, wait a few minutes and refresh. Existing files and all other features are not affected. We expect any disruption to last only a few minutes.

Customer Photos, Documents and Consultation Forms

Sep <var data-var='date'>29</var>, <var data-var='time'>08:30</var> NZDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>08:00</var> NZDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>15:16</var> NZDT Scheduled - We are carrying out planned infrastructure maintenance on 29 September between 8:00am and 9:00am NZDT . During this window, live calendar updates may be delayed by a few minutes. Your bookings and data will not be affected, and all other Timely systems will continue to works as normal. If you notice a change isn't showing on your calendar, refreshing the page should bring it up to date.

Live calendar

Sep <var data-var='date'>23</var>, <var data-var='time'>18:00</var> NZST Resolved - Good news, the issue with Reporting service is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form Submit a request – Timely .Our support phone lines are open again, too. We know outages are inconvenient and we’re sorry for any disruption we may have caused. Sep <var data-var='date'>23</var>, <var data-var='time'>17:58</var> NZST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>23</var>, <var data-var='time'>17:58</var> NZST Monitoring - Reporting service is back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still can’t access Timely? Please reach out to our friendly Support team via this form here Submit a request – Timely and we’ll get back to you shortly. Sep <var data-var='date'>23</var>, <var data-var='time'>17:14</var> NZST Identified - We have identified a fault with our reporting service that has impacted customer reporting functions in the app. We are working to restore services as quickly as possible.

Timely Reports Unavailable

Aug <var data-var='date'>11</var>, <var data-var='time'>23:03</var> NZST Resolved - Good news! Normal service has been resumed and delayed messages are in the process of being sent. Thanks for your patience! If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. We know these delays are inconvenient and we’re sorry for any disruption we may have caused. Aug <var data-var='date'>11</var>, <var data-var='time'>21:54</var> NZST Monitoring - Our upstream provider has applied a fix. We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still having issues? Please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Aug <var data-var='date'>11</var>, <var data-var='time'>21:08</var> NZST Identified - We have identified that our upstream provider is having an outage that affected our services. We are monitoring the situation and will have another update after 30 mins. Aug <var data-var='date'>11</var>, <var data-var='time'>20:00</var> NZST Investigating - Background services affecting our sync services, email, and sms sending. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Hang tight - we’ll provide updates here every 30 minutes.

Partial outage in Timely applications

Jul <var data-var='date'>29</var>, <var data-var='time'>13:38</var> NZST Resolved - Good news, the issue around Timely application is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form https://help.gettimely.com/hc/en-gb/requests/new. We know outages are inconvenient and we’re sorry for any disruption we may have caused. Jul <var data-var='date'>29</var>, <var data-var='time'>13:27</var> NZST Monitoring - We’re back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Jul <var data-var='date'>29</var>, <var data-var='time'>13:18</var> NZST Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>29</var>, <var data-var='time'>13:12</var> NZST Identified - As of 12:53pm, Timely is experiencing unexpected challenges, which means the several areas of applications are not working. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist. Hang tight - we’ll provide updates here within the next 30 minutes once we have more information

Timely web application outages

Jul <var data-var='date'>24</var>, <var data-var='time'>08:21</var> NZST Resolved - We see all services operating within normal expectations and our infrastructure provider has resolved the faults on their platform as well. We appreciate all our customers' understanding over the course of this event. Jul <var data-var='date'>24</var>, <var data-var='time'>06:49</var> NZST Monitoring - Our infrastructure provider has advised that a mitigation has been rolled out and we're seeing Timely's performance returning to a good state. We will continue to monitor performance in the interim, but expect all services should be in a reliable state now. Jul <var data-var='date'>24</var>, <var data-var='time'>05:46</var> NZST Identified - Our infrastructure provider has confirmed a significant network outage affecting some Timely resources, and which will be affecting the responsiveness and performance of the application. We will continue to monitor this event and provide updates here as they become available. Jul <var data-var='date'>24</var>, <var data-var='time'>04:47</var> NZST Investigating - Timely is aware of a network issue where some customers may experience slow or unavailable results when loading the application. We are aware of a fault with our infrastructure provider that may be a contributing factor and are investigating the issue. We will continue to provide additional information as it becomes available

Inconsistent Application Availability

Jun <var data-var='date'>24</var>, <var data-var='time'>08:12</var> NZST Resolved - Good news, the issue with Timely marketing website is now resolved and everything should be working as expected! Jun <var data-var='date'>24</var>, <var data-var='time'>07:57</var> NZST Investigating - We are currently experiencing an issue affecting our marketing website, where major components are not loading properly. Our team is actively investigating the cause and working to restore service as quickly as possible. We will provide further updates as more information becomes available.

Marketing website major functionalities not loading

May <var data-var='date'>26</var>, <var data-var='time'>23:00</var> NZST Resolved - This incident has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>22:40</var> NZST Investigating - We are currently experiencing an issue affecting our marketing website, which is unavailable at this time. Our team is actively investigating the cause and working to restore service as quickly as possible. We will provide further updates as more information becomes available.

Marketing Website Down

May <var data-var='date'>18</var>, <var data-var='time'>09:00</var> NZST Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>07:30</var> NZST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>11:25</var> NZST Scheduled - We will be undertaking core system upgrades for the Timely Reporting Services from 7:30am NZST on Monday May 18th. No major user impact is expected, however it is possible there may some degraded performance during this time.

Reporting Service System Upgrades

May <var data-var='date'> 5</var>, <var data-var='time'>13:16</var> NZST Resolved - Good news! Normal service has been resumed and delayed Xero syncs are already sent. Thanks for your patience and we'll continue to keep an eye on the situation. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. We know these delays are inconvenient and we’re sorry for any disruption we may have caused. May <var data-var='date'> 5</var>, <var data-var='time'>11:25</var> NZST Investigating - Xero sync from Timely are taking a while to send out today for a small number of accounts. We know this is frustrating. Our tech team is identifying the cause of these delays and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

Xero sync delays

May <var data-var='date'> 4</var>, <var data-var='time'>08:30</var> NZST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 4</var>, <var data-var='time'>07:30</var> NZST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 1</var>, <var data-var='time'>09:56</var> NZST Scheduled - We will be undergoing scheduled maintenance from 7:30am NZST on Monday May 4th. During this time there will be some delays in processing SMS and Emails while we migrate underlying infrastructure that supports these processes.

Service Bus Migration

Apr <var data-var='date'>23</var>, <var data-var='time'>19:55</var> NZST Resolved - Good news, the outage in Timely applications is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form https://help.gettimely.com/hc/en-gb/requests/new. We know outages are inconvenient and we’re sorry for any disruption we may have caused. Apr <var data-var='date'>23</var>, <var data-var='time'>19:29</var> NZST Monitoring - We’re back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still can’t access Timely? Please reach out to our friendly Support team via this form here https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Apr <var data-var='date'>23</var>, <var data-var='time'>19:16</var> NZST Identified - As of 7pm NZDT, Timely is experiencing a temporary outage, which means all customers will be unable to use Timely for new bookings or edit bookings at this time. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please fill in the form here https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Hang tight - we’ll provide updates here every 30 mins

Timely applications have unexpected challenges

Apr <var data-var='date'>13</var>, <var data-var='time'>11:37</var> NZST Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>11:06</var> NZST Monitoring - We have identified and implemented a fix and are seeing errors recover. We will continue to monitor the situation. Apr <var data-var='date'>13</var>, <var data-var='time'>10:58</var> NZST Investigating - We are seeing issues with two factor authentication codes being inputted into the iOS app blocking logins. We are currently investigating and will update in the next 30 minutes.

Timely is experiencing 2FA issues on the iOS app

Apr <var data-var='date'>13</var>, <var data-var='time'>09:00</var> NZST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>13</var>, <var data-var='time'>07:00</var> NZST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>13</var>, <var data-var='time'>07:00</var> NZST Scheduled - We’ll be carrying out a platform upgrade on Monday 13 April from 7:00am–9:00am NZST / 5:00am–7:00am AEST as part of ongoing improvements to Timely. During this time, you may notice slightly slower performance when using Timely. We expect minimal disruption, and core features will remain available. If you experience any issues outside of this window, our Customer Support team is here to help.

Scheduled Platform Upgrade

Apr <var data-var='date'> 9</var>, <var data-var='time'>17:46</var> NZST Resolved - Good news, the issue of degraded performance for some customers is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form https://help.gettimely.com/hc/en-gb/requests/new. We know it’s frustrating when Timely is slow to load, and we’re sorry for any disruption we may have caused. Thanks for your patience! Apr <var data-var='date'> 9</var>, <var data-var='time'>17:23</var> NZST Monitoring - We’ve experienced degraded performance in Timely application between 3:30pm - 5:00pm NZST. We have identified the challenge and have put the potential fix in. We are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Is Timely still running slowly for you? Please reach out to our friendly Support team via this form https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

Degraded performance in Timely applications

Apr <var data-var='date'> 9</var>, <var data-var='time'>13:23</var> NZST Resolved - This was an internal configuration issue and had no impact on Timely customers. Apr <var data-var='date'> 9</var>, <var data-var='time'>13:12</var> NZST Investigating - We are aware of some connections to the main Timely failing, with an "Application Error" page being presented instead. This issue appears to be periodic and not wide-spread. We are investigating to see what possible areas may be at fault.

Mar <var data-var='date'>31</var>, <var data-var='time'>08:34</var> NZDT Resolved - The change to address this fault has been successfully applied. Mar <var data-var='date'>30</var>, <var data-var='time'>15:11</var> NZDT Monitoring - A fix has been deployed and we will continue monitoring to ensure the issue has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>14:24</var> NZDT Update - We are deploying the change to revert an earlier update to Timely's invoicing workflows which has led to further, subsequent failures for other related systems. The release task is expected to take up to 15 minutes. We will provide a further update within the next 30 minutes once this task has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>13:38</var> NZDT Update - We are planning to release a change that aims to fix a missing value from our back end systems. We will deploy this as soon as we've verified that it can be made without adding further disruption. Mar <var data-var='date'>30</var>, <var data-var='time'>13:11</var> NZDT Identified - We have identified a problem with our invoicing workflows that is impacting some customers ability to access their customer profile page in Timely and to process invoices and payments. We have identified the cause of the issue and are implementing a fix. We will update this page in another 30 minutes.

Slow or unresponsive invoicing workflows

Feb <var data-var='date'>17</var>, <var data-var='time'>09:44</var> NZDT Resolved - Good news, the login issue for a small portion of our iOS (iPhone/iPad) users is now resolved and everything should be working as expected! We know disruptions like this can be frustrating, and we appreciate your patience. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. Feb <var data-var='date'>13</var>, <var data-var='time'>08:38</var> NZDT Monitoring - The application version including the fix of the login issue for a small portion of our iOS (iPhone/iPad) users is available now! Please update to the latest version of the iOS app if you previously experience the issue. We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still having issues with iOS app, please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Feb <var data-var='date'>10</var>, <var data-var='time'>16:17</var> NZDT Update - We’re making more progress! Our team has identified the problem, applied the fix, and submitted the iOS application required review to Apple Store. This review process can take up some time. We’ll continue to monitor closely and will provide another update as soon as the review is completed. We’re really sorry for this interruption to your day - we’ll have you back up and running as soon as we can. Feb <var data-var='date'>10</var>, <var data-var='time'>10:14</var> NZDT Identified - We’re making progress! Our tech team has successfully identified that iOS app change would cause the issue and are applying a fix as quickly as possible. We’re really sorry if this has caused a hiccup in your day, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly. Feb <var data-var='date'> 9</var>, <var data-var='time'>12:28</var> NZDT Investigating - Our Techbot team are currently investigating an issue preventing login for a small portion of our iOS (iPhone/iPad) users. If you have any concerns, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly.

Timely iOS app degraded for some customers

Feb <var data-var='date'>10</var>, <var data-var='time'>17:30</var> NZDT Resolved - We're experiencing an issue with our Data synchronization. Data syncing from Timely to third party will experience a delay, that will include: GoogleContacts Zapier Xero GoogleCalendar MailChimp QuickBooks Salseforce

Data syncing from Timely to third parties was delayed for up to four hours

Feb <var data-var='date'> 5</var>, <var data-var='time'>14:31</var> NZDT Resolved - This incident has been resolved. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:58</var> NZDT Update - We are continuing to monitor for any further issues. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:57</var> NZDT Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:42</var> NZDT Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:29</var> NZDT Investigating - We have released a change that we believe should resolve the login issues for affected customers. We are monitoring this to ensure the issue is handling requests correctly.

Login page availability

Jan <var data-var='date'>29</var>, <var data-var='time'>09:57</var> NZDT Resolved - Tickets and chats are now loading and refreshing ok. Jan <var data-var='date'>28</var>, <var data-var='time'>15:51</var> NZDT Investigating - Timely live chat is experiencing issues today - our apologies! Hang tight, our Techbot team are working hard to identify the cause of the issue, and will apply a fix as soon as possible. If you have any concerns, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly.

Timely live chat is experiencing issues

Dec <var data-var='date'> 5</var>, <var data-var='time'>21:48</var> NZDT Resolved - Our web provider Cloudflare appears to have gone down and took Timely with it for a period of 23 minutes, from 9:48pm NZT to 10:11pm NZT. We're investigating and will follow up with Cloudflare. This will have effected many websites worldwide as Cloudflare is a key internet infrastructure provider.

Timely outage

Nov <var data-var='date'>21</var>, <var data-var='time'>11:42</var> NZDT Resolved - We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at https://help.gettimely.com/hc/en-gb Nov <var data-var='date'>21</var>, <var data-var='time'>11:35</var> NZDT Monitoring - The fix has been implemented, and we're continuing to monitor. Nov <var data-var='date'>21</var>, <var data-var='time'>11:05</var> NZDT Identified - We've identified the issue with a recent update to the staff page, and a fix is being implemented Nov <var data-var='date'>21</var>, <var data-var='time'>11:00</var> NZDT Investigating - We've identified an issue with a recent update to the staff page is causing errors when attempting to save any changes. This only affects staff members with third party calendar integrations.

Updating staff with third party integrations failing

Nov <var data-var='date'>19</var>, <var data-var='time'>12:03</var> NZDT Resolved - This incident has been resolved. Nov <var data-var='date'>19</var>, <var data-var='time'>12:01</var> NZDT Update - Good news, the Cloudflare outage has been resolved and the services have now recovered! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. Our support phone lines are open again, too. We know outages are inconvenient and we’re sorry for any disruption we may have caused. Our engineers will continue to monitor everything very closely. If you notice something seems off, or you have further questions, please don’t hesitate to let us know and we can jump back in and investigate right away. Thanks again for your understanding. Nov <var data-var='date'>19</var>, <var data-var='time'>01:26</var> NZDT Monitoring - Unfortunately some Timely systems are being affected by a Cloudflare incident. Various Timely systems are being impacted. We know this is frustrating. This outage is affecting a number of websites worldwide and we are doing what we can to reduce the impact on Timely customers. You can check the Cloudflare status page for more details on the impact of this issue. https://www.cloudflarestatus.com/

Cloudflare outage

Oct <var data-var='date'>22</var>, <var data-var='time'>13:47</var> NZDT Resolved - Good news, the delays to SMS and intermittent payment errors with TimelyPay terminals are now resolved and everything is working as expected. This was a downstream impact of the recent AWS outage, which affected several systems globally and some connected providers took some time to recover. We know disruptions like this can be frustrating, and we appreciate your patience. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at: https://help.gettimely.com/hc/en-gb/requests/new. Oct <var data-var='date'>22</var>, <var data-var='time'>09:04</var> NZDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>21</var>, <var data-var='time'>15:56</var> NZDT Update - Monitoring: We’re currently seeing intermittent issues with TimelyPay terminal payments as a downstream impact of the recent global AWS outage. AWS systems are back online, but some connected third-party services are still recovering. As a result, a small number of terminal transactions may fail to complete, while most payments continue to process successfully. Our tech team is now actively working to stabilise payment processing and restore full functionality. If a payment fails, please wait a few moments or use another payment method (such as cash or manual card entry). Retrying immediately is not recommended, as the issue is intermittent and may cause further delays. There is no risk of double charging - failed transactions occur before any payment is processed. We’re continuing to monitor the situation closely as dependent systems stabilise and will post updates once everything is back to normal. Oct <var data-var='date'>21</var>, <var data-var='time'>14:28</var> NZDT Monitoring - Monitoring: AWS systems are back up and running, and we’re currently resending all valid SMS messages (including reminders, ad-hoc messages, and campaigns). There may still be flow-on effects of this outage impacting other areas. We’re closely monitoring the situation and will keep you posted. Oct <var data-var='date'>21</var>, <var data-var='time'>11:19</var> NZDT Update - Identified: due to the major global outage affecting multiple online platforms, we’re currently experiencing issues with SMS services in Timely. The impact is primarily affecting customers in the US, Canada, UK, and Australia, though other regions may also be impacted. SMS sending is intermittent with the following features affected: Client SMS reminders and confirmations Ad-hoc SMS SMS campaigns Consult form SMS Client login SMS Business 2FA login We’re preparing to re-queue messages and will automatically re-send valid messages once services stabilise. Please note that Business 2FA and Client Login SMS messages are not re-queued. We appreciate your patience while we monitor and manage this evolving situation. Oct <var data-var='date'>20</var>, <var data-var='time'>23:46</var> NZDT Identified - Unfortunately some Timely systems are being affected by the worldwide AWS outage. SMS processing is currently being impacted and this will be preventing some customers being able to log in with 2FA enabled accounts. We know this is frustrating. This outage is impacting a large number of websites worldwide and we are doing what we can to reduce the impact on Timely customers. You can check the AWS and Twilio status pages for more details on the impact of this issue. https://health.aws.amazon.com/health/status https://status.twilio.com/

Is Timely Limited down?

Timely Limited status is UP

Lastest published events

Customer Photos, Documents and Consultation Forms

Live calendar

Timely Reports Unavailable

Timely Limited Services, Components and Regions

Recent Timely Limited events

Customer Photos, Documents and Consultation Forms

Live calendar

Timely Reports Unavailable

Partial outage in Timely applications

Timely web application outages

Inconsistent Application Availability