THIS IS A SCHEDULED EVENT Apr <var data-var='date'>12</var>, <var data-var='time'>01:00</var> - <var data-var='time'>03:00</var> BSTApr <var data-var='date'> 1</var>, <var data-var='time'>08:47</var> BST Scheduled - When: Sunday 12 April 2026 from 1am - 3am (BST) What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance. When will EUR & USD services resume? We’ll update this message when the maintenance is over, and services are back to normal. Tap Support in the app if you’d like to speak to us.

Maintenance: EUR & USD payments

Apr <var data-var='date'> 7</var>, <var data-var='time'>09:33</var> BST Resolved - We've resolved the issue that was affecting card payments and your balance updates. Payments are now running as usual. Thanks for your patience while we sorted this out. If you have any queries, tap 'Support' in the app and we'll help you.Apr <var data-var='date'> 7</var>, <var data-var='time'>09:07</var> BST Investigating - We’re experiencing an issue that may prevent your account balance from updating. Also, some members can’t approve card transactions. Please don’t repeat any payments for the time being. We’re resolving this as fast as possible. For urgent balance queries, tap ‘Support’ in your app.

Balances and card payments disruption

Apr <var data-var='date'> 6</var>, <var data-var='time'>11:42</var> BST Resolved - Adding Money via Cards or Digital wallet is available again Thanks for your patience, and we’re sorry for any disruption this caused. Tap ‘Support’ in the app if you have questions or need assistance.Apr <var data-var='date'> 5</var>, <var data-var='time'>19:25</var> BST Investigating - We're experiencing an issue with adding Money via Cards or Digital wallets. We had to temporarily disable it until Monday morning. If you have any questions, tap 'Support' in the app.

Adding Money via Cards or Digital wallets

Apr <var data-var='date'> 2</var>, <var data-var='time'>14:55</var> BST Resolved - We’ve fixed the technical issues related to EUR and USD payments. You’re now able to activate EUR and USD payments in your account, and make payments in EUR and USD as you would normally. Thank you for your patience.Apr <var data-var='date'> 2</var>, <var data-var='time'>13:47</var> BST Investigating - We’re currently facing technical difficulties involving EUR and USD payments. If you haven’t activated these payments for your account yet, you’re currently unable to activate them. If you have activated these payments, you’re currently unable to send them, but you can receive them. We’re working to resolve this as quickly as possible, and will provide an update when it’s fixed.

Issue with EUR and USD payments

Apr <var data-var='date'> 1</var>, <var data-var='time'>21:51</var> BST Resolved - We've resolved the issue that was preventing you from viewing your transactions. Your transactions view should be back to normal Thanks for your patience while we were working on this.Apr <var data-var='date'> 1</var>, <var data-var='time'>21:42</var> BST Investigating - We're experiencing an issue that may prevent you from viewing your transactions. If your transactions are not showing, please don't repeat any payments for the time being. We're resolving this as fast as possible. For urgent balance queries, tap 'Support' in your app. "

Transactions aren't showing

Apr <var data-var='date'> 1</var>, <var data-var='time'>10:38</var> BST Resolved - We’ve resolved the issue that was impacting subscriptions and refunds. You can now subscribe, view your details, and continue to enjoy your tools, boosts, or paid plan. All refund requests should now go through as normal. Thank you for your patience while we fixed this. We apologise for any inconvenience.Apr <var data-var='date'> 1</var>, <var data-var='time'>10:14</var> BST Investigating - We're currently experiencing an issue that is impacting subscriptions to Tide. Some members aren’t able to subscribe, view, or use their tools, boosts, or paid plans. This issue is also affecting our ability to process refund requests. We’re fixing this Please check back here for updates – we’ll let you know as soon as subscriptions and refunds are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

Subscriptions and refund issues

Mar <var data-var='date'>31</var>, <var data-var='time'>13:45</var> BST Resolved - Payment services are back to normal We've resolved the issue that was causing your outbound payments to fail. Your recipient details should also now appear correctly on your timeline. Thanks for your patience while we were working on this.Mar <var data-var='date'>31</var>, <var data-var='time'>13:04</var> BST Investigating - Your payments are missing your recipient details Some Outbound Payments are failing We’re fixing this Please check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

Payment services issue

Mar <var data-var='date'>31</var>, <var data-var='time'>12:58</var> BST Resolved - We experienced an issue that prevented some members from continuing with their application or recovering their account. We've fixed this quickly and you can continue to apply to Tide or recover your account. Thanks for bearing with us while we were on it. If you still need assistance, tap 'Support' in the app and tell us.Mar <var data-var='date'>31</var>, <var data-var='time'>11:47</var> BST Investigating - We're experiencing an issue that's preventing some members from continuing with their application or recovering their accounts. After entering your contact details, you may see an error screen pop up. We're working to resolve this and will update this page when you can try again. Apologies for the inconvenience. If you need urgent support, email hello@tide.co and we'll help you.

Delays in onboarding and account recovery

Mar <var data-var='date'>24</var>, <var data-var='time'>14:15</var> GMT Resolved - Resolved issue: Company registration You can now proceed with your company registration application via Tide as usual. If you see an error message, simply tap Retry or exit and re-open your Tide app. You can then verify your identity and continue with your company registration. Thank you for your patience while we fixed this. If you’ve got any questions about your application, tap Support in the app and we’ll be happy to help.Mar <var data-var='date'>24</var>, <var data-var='time'>11:30</var> GMT Investigating - When: Tuesday, 24 March We're currently experiencing a technical issue that is preventing you from completing your personal identification, when registering your company. Your application may be queued, so don't reattempt to start a new one. We're working to resolve this and will update this page when you can log in again. Apologies for the inconvenience. If you need urgent help, email hello@tide.co – we’ll be there.

Technical issue: Delays in company registration

Mar <var data-var='date'>13</var>, <var data-var='time'>13:17</var> GMT Resolved - We've resolved the issue that was affecting inbound payments, card transactions, and outbound payments. Payments are now running as usual. You can also now see your correct balance in the Tide app, and on the web. Thanks for your patience while we sorted this out. If you have any queries, tap 'Support' in the app and we'll help you.Mar <var data-var='date'>13</var>, <var data-var='time'>13:04</var> GMT Investigating - Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved. Some outbound payments are being debited from members’ accounts, but are held in a queue until the issue is resolved. Some card transactions are also impacted. Your displayed balance may not be updating immediately. Don’t repeat any payments for the time being. Check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

Payments disruption and balances aren't updating

Mar <var data-var='date'> 9</var>, <var data-var='time'>13:16</var> GMT Resolved - This incident has been resolved.Mar <var data-var='date'> 9</var>, <var data-var='time'>11:28</var> GMT Identified - When: Monday, 9 March You may experience delays when registering your company – this is due to a technical issue. Please stay patient – we're actively working with Companies House to sort this out. We'll update here once this is resolved. If you need urgent help, email hello@tide.co – we’ll be there. We apologise for the inconvenience.

Technical issue: Company Formation

Mar <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> GMT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>27</var>, <var data-var='time'>08:58</var> GMT Scheduled - When: Sunday 8 March 2026 from 1am - 4am What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance. When will EUR & USD services resume? We’ll update this message when the maintenance is over, and services are back to normal. Tap Support in the app if you’d like to speak to us.

Mar <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> GMT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 2</var>, <var data-var='time'>17:59</var> GMT Scheduled - When: Wednesday 4th March, 6:00 p.m. – 6:00 a.m. During the maintenance window, members may experience delays in company registration. For timely updates, please follow Companies House’s status page: https://www.gov.uk/government/organisations/companies-house/about/about-our-services We’ll also post an update here as soon as the maintenance is complete. Thank you for your patience.

Third party maintenance: Companies House

Mar <var data-var='date'> 2</var>, <var data-var='time'>14:56</var> GMT Resolved - You can now continue to register your company or issue a Confirmation Filling to Companies House. Thank you for your patience while we got things back to normal.Mar <var data-var='date'> 2</var>, <var data-var='time'>14:35</var> GMT Update - We are continuing to investigate this issue.Mar <var data-var='date'> 2</var>, <var data-var='time'>13:47</var> GMT Investigating - We're currently experiencing a delay in issuing personal codes for new and existing users, looking to register their company or issue a Confirmation Filling to Companies House. We're working to resolve this and will update this page when we can help you issue your personal code. Apologies for the inconvenience. For urgent queries, tap 'Support' in your app and we'll help you.

Company registration and Confirmation Filling delay

Mar <var data-var='date'> 2</var>, <var data-var='time'>07:26</var> GMT Resolved - This incident has been resolved.Mar <var data-var='date'> 1</var>, <var data-var='time'>23:45</var> GMT Identified - We're experiencing an issue with adding Money via Cards or Digital wallets. We had to temporarily disable it until Monday morning. If you have any questions, tap 'Support' in the app.

Feb <var data-var='date'>27</var>, <var data-var='time'>19:26</var> GMT Resolved - Resolved: Payments are back to normal We've resolved the issue that was affecting inbound payments and outbound payments. Payments are now running as usual. Thanks for your patience while we sorted this out. If you have any queries, tap 'Support' in the app and we'll help you.Feb <var data-var='date'>27</var>, <var data-var='time'>11:05</var> GMT Identified - Update: Payment services issue New inbound and outbound payments are currently going through normally. We're looking into inbound payments that are still not showing on members’ timelines and outbound payments that still appear as ‘Pending’. We're sorry for any inconvenience. For urgent queries, tap 'Support' in the app and we'll help youFeb <var data-var='date'>27</var>, <var data-var='time'>10:22</var> GMT Investigating - We’re experiencing an outage affecting some of our services. Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved. Some outbound payments are successfully being debited from members’ accounts, but are showing as pending and are currently held in a queue. They will be received by the recipient once this is resolved. Please don’t repeat any payments for the time being. We’re very sorry for the disruption, and we’ll keep you updated on this page. If you need any help - tap ‘Support’ in the app.

Payment Services issue

Feb <var data-var='date'>25</var>, <var data-var='time'>17:59</var> GMT Resolved - Cash deposits are available again Some members experienced problems depositing cash, but this has now been sorted. Thanks for giving us the time to fix this - now you should be able to deposit cash as usual.Feb <var data-var='date'>25</var>, <var data-var='time'>17:06</var> GMT Identified - We’re investigating the issue - check back here for updates. Thanks for your patience, and sorry for any inconvenience. For anything urgent, tap ‘Support’ in the app.

Cash deposits aren’t working for some members right now.

Feb <var data-var='date'>10</var>, <var data-var='time'>19:13</var> GMT Resolved - This incident has been resolved.Feb <var data-var='date'>10</var>, <var data-var='time'>14:48</var> GMT Identified - We’re facing an issue where some card payments are failing, even when accounts have a positive balance. We’re working to resolve this as fast as we can, and we’ll update this page when card payments are back to normal. We’re sorry for the inconvenience and appreciate your patience. For urgent queries, tap ‘Support’ in your app and we’ll help you.

Issue: Card payments failing

Feb <var data-var='date'> 6</var>, <var data-var='time'>13:58</var> GMT Resolved - This incident has been resolved.Feb <var data-var='date'> 6</var>, <var data-var='time'>13:58</var> GMT Update - We are continuing to work on a fix for this issue.Feb <var data-var='date'> 4</var>, <var data-var='time'>14:06</var> GMT Update - Update: Delayed availability of January monthly statements We've found a resolution for this issue – January statements will be available by the end of the day on 06 February 2026. We’ll update this page once availability is confirmed. Thank you for your patience. If you have any urgent queries, tap ‘Support’ in the app and we’ll help you.Feb <var data-var='date'> 2</var>, <var data-var='time'>12:10</var> GMT Identified - What’s happening: January monthly statements, which are usually available in the app by 4 February, are taking longer than expected. As a result, some members may not yet see their January statement in the Tide app and on Tide on the web. Your January statement has not been missed or lost. It will become available in the app once generated. What you can do in the meantime: You can manually generate statements for your Business Current Accounts in-app or on Tide on the web. Go to: ‘Payments’ > ‘Details’ > ‘Statements and documents’ > ‘Account statements’ > select a ‘Custom Date Range’ for your document. You can’t manually generate statements for a Tide Instant Saver Account. If you need a statement urgently, tap ‘Support’ in the app and we’ll help you We’re resolving this: Our team is working to complete all statement generation as quickly as possible – please check back here for updates. We apologize for any inconvenience and we appreciate your patience.

Delayed availability of January monthly statements

Feb <var data-var='date'> 5</var>, <var data-var='time'>13:05</var> GMT Resolved - Earlier delays with Direct Debits have been resolved, and transactions are running normally. Thanks for giving us the time to resolve this.

Resolved: Direct Debits delay

Feb <var data-var='date'> 2</var>, <var data-var='time'>09:45</var> GMT Resolved - This incident has been resolved.Feb <var data-var='date'> 1</var>, <var data-var='time'>09:32</var> GMT Identified - Due to a planned maintenance in Companies House, members will not be able to use the Company Formation flow until 9am Monday 02.02.2026.

Company Formation unavailable

Jan <var data-var='date'>31</var>, <var data-var='time'>08:04</var> GMT Resolved - The issue has been resolved. Thank you for your patience. We apologise for any inconvenience this may have caused.Jan <var data-var='date'>30</var>, <var data-var='time'>19:09</var> GMT Investigating - Due to increased volumes of payments we are experiencing delays in processing some banking payments (both inbound and outbound). There is no impact on card payments. In case you notice any delays please don't retry the payments as they will process in due time. We are working on resolving this and restoring back to normal processing times. Please check back here for updates – we’ll let you know as soon as processing time is back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

Delays in payment processing

Jan <var data-var='date'>30</var>, <var data-var='time'>13:10</var> GMT Resolved - All members can now connect their Tide accounts to Xero and sync transaction data as expected. Thank you for your patience while we looked into this.Jan <var data-var='date'>30</var>, <var data-var='time'>08:46</var> GMT Update - What you can do If you need to have your transaction data in Xero urgently, you can manually export it in a CSV file and import it in Xero. In the app, tap: Payments > View more under the last transaction. Filter the data and tap Share > Standard > Cleared only, then import into Xero. We apologise for the inconvenience and we’ll update this page when the issue is resolved.Jan <var data-var='date'>30</var>, <var data-var='time'>08:09</var> GMT Investigating - We’re currently looking into an issue affecting the Xero integration connectivity for some members. What’s happening Some members may not be able to connect or reconnect their Tide accounts to Xero. In some cases, the connection may appear successful but then stop working. Some members may also notice that transaction data isn’t syncing, even though the account shows as connected. What’s next You don’t need to do anything. We’ll update this page when the issue is resolved. If you have an urgent query, tap ‘Support’ in the app and we’ll help you.

Connecting to Xero

Jan <var data-var='date'>21</var>, <var data-var='time'>14:45</var> GMT Resolved - Some members experienced problems depositing cheques, but this has now been sorted. Thanks for giving us the time to fix this - now you should be able to deposit cheques as usual.Jan <var data-var='date'>21</var>, <var data-var='time'>10:05</var> GMT Identified - Our partner is experiencing an outage affecting some of our services, including depositing cheques. All deposits made on Monday (19 January) should be paid today. If you've made a deposit on Tuesday (20 January) between 13:30 - 19:00 or today (21 January), this could be paid with a one-day delay. If you've made a deposit and you don't see it on your timeline, please don't repeat it. If you need any help - tap ‘Support’ in the app. Thank you for your patience.

Digital cheque deposits delay

Jan <var data-var='date'>13</var>, <var data-var='time'>13:03</var> GMT Resolved - We've resolved the issue that affected our payment services earlier. - Inbound payments are showing on members' timelines - Queued outbound payments are going through Thanks for giving us the time to fix this. If you still need assistance, tap 'Support' in the app - we'll be there.Jan <var data-var='date'>13</var>, <var data-var='time'>12:32</var> GMT Investigating - Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved. Some outbound payments are successfully being debited from members’ accounts, but are currently held in a queue and will be received by the recipient once this is resolved We’re fixing this Please check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

Is Tide down?

Tide status is UP

Lastest published events

Balances and card payments disruption

Adding Money via Cards or Digital wallets

Issue with EUR and USD payments

Tide Services, Components and Regions

Recent Tide events

Maintenance: EUR & USD payments

Balances and card payments disruption

Adding Money via Cards or Digital wallets

Issue with EUR and USD payments

Transactions aren't showing

Subscriptions and refund issues

Get your FREE account now,
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Is Tide down?

Tide status is UP

Lastest published events

Balances and card payments disruption

Adding Money via Cards or Digital wallets

Issue with EUR and USD payments

Tide Services, Components and Regions

Recent Tide events

Maintenance: EUR & USD payments

Balances and card payments disruption

Adding Money via Cards or Digital wallets

Issue with EUR and USD payments

Transactions aren't showing

Subscriptions and refund issues

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!