May <var data-var='date'> 7</var>, <var data-var='time'>10:24</var> CEST Resolved - Between 9:00 and 10:00 today, part of our back office was unavailable, affecting backoffice users. Customer-facing ticket services were not impacted. The disruption was caused by a security update to our infrastructure. The update has been completed and full functionality is restored. We apologize for the inconvenience to affected back office users. If you're still experiencing issues, please reach out to support. May <var data-var='date'> 7</var>, <var data-var='time'>09:12</var> CEST Investigating - We are currently experiencing an issue affecting our services. Our team is actively investigating the situation and working to identify the root cause. We understand the impact this may have and are treating this with high priority. We will provide updates as soon as more information becomes available. Thank you for your patience.

Service Disruption

Apr <var data-var='date'> 1</var>, <var data-var='time'>12:54</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>12:53</var> CEST Update - All services are now operating normally following a temporary disruption. The issue has been resolved and we continue to monitor the situation to ensure stability. Thank you for your patience. Apr <var data-var='date'> 1</var>, <var data-var='time'>12:53</var> CEST Update - We are continuing to investigate this issue. Apr <var data-var='date'> 1</var>, <var data-var='time'>12:13</var> CEST Investigating - We are currently experiencing an issue affecting our services. Our team is actively investigating the situation and working to identify the root cause. We understand the impact this may have and are treating this with high priority. We will provide updates as soon as more information becomes available. Thank you for your patience.

Mar <var data-var='date'>12</var>, <var data-var='time'>05:10</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>12</var>, <var data-var='time'>05:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 9</var>, <var data-var='time'>16:36</var> CET Scheduled - We are carrying out planned maintenance on our infrastructure, including database and routing layer upgrades. A service interruption of up to 10 minutes is expected. Normal operations will resume automatically once the maintenance is complete.

Scheduled Infrastructure Maintenance

Aug <var data-var='date'>25</var>, <var data-var='time'>06:16</var> CEST Update - The scheduled maintenance is completed. Aug <var data-var='date'>25</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>05:49</var> CEST Update - We will extend the maintenance window with another 30 minutes until 06:30 Aug <var data-var='date'>25</var>, <var data-var='time'>04:05</var> CEST Update - The data migration process is taking longer than expected. We now estimate that we’ll need an additional 1 hour to complete it safely, so we extend the maintenance window until 06:00 Aug <var data-var='date'>25</var>, <var data-var='time'>01:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>12:42</var> CEST Scheduled - We will be migrating our database and caching systems. During this process, our service will be temporarily unavailable.

Migration of database and caching

Aug <var data-var='date'>11</var>, <var data-var='time'>07:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>05:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>04:53</var> CEST Scheduled - We will be migrating workloads to a new cluster. No downtime is expected during this process, and services should remain fully operational.

Cluster migration

Mar <var data-var='date'>24</var>, <var data-var='time'>16:05</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>13:31</var> CET Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>24</var>, <var data-var='time'>12:01</var> CET Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>24</var>, <var data-var='time'>11:07</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>24</var>, <var data-var='time'>10:50</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'>24</var>, <var data-var='time'>10:44</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'>24</var>, <var data-var='time'>10:41</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'>24</var>, <var data-var='time'>10:37</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'>24</var>, <var data-var='time'>10:33</var> CET Investigating - We are currently investigating this issue.

serious disruption

Sep <var data-var='date'> 7</var>, <var data-var='time'>18:22</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 7</var>, <var data-var='time'>18:18</var> CEST Monitoring - The cause for the problem is identified as a malfunctioning DNS connection, resulting in problems connecting to the interal filestore. We applied a fix and we are monitoring the situation. Sep <var data-var='date'> 7</var>, <var data-var='time'>18:06</var> CEST Investigating - We get reports of problems with downloading static assets like images and tickets. We are currently investigating this issue.

Problem with static assets

Apr <var data-var='date'>15</var>, <var data-var='time'>04:30</var> CEST Resolved - We apologize for the inconvenience caused by this disruption. We recognize the serious impact this may have had and we have addressed the issue with the utmost seriousness. The disruption was due to an upgrade by the payment provider, which led to an unexpected compatibility issue with the Ticketmatic payment handling system. As a result, certain payment methods became unavailable or failed, affecting approximately 20% of our customers. Our engineers responded immediately to the situation. The necessary modifications to the payment setups were successfully completed by 19:13.

Payment problems due to incompatibility after upgrade

Dec <var data-var='date'>13</var>, <var data-var='time'>15:45</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'>13</var>, <var data-var='time'>14:33</var> CET Monitoring - The load is under control and we are monitoring the situation. Dec <var data-var='date'>13</var>, <var data-var='time'>13:45</var> CET Update - We managed to bring the load on the system under control. We will now gradually increase the rate limiters to normal levels. Dec <var data-var='date'>13</var>, <var data-var='time'>13:19</var> CET Update - We are continuing to investigate this issue. Dec <var data-var='date'>13</var>, <var data-var='time'>13:19</var> CET Investigating - We are experiencing service problems due to very high load. We are investigating the issue.

Service problems due to high load

Jan <var data-var='date'>31</var>, <var data-var='time'>09:34</var> CET Resolved - After deploy of a new version, we noticed crashes in the Order app. We quickly reverted to the previous version, everything should be fully functional again.

Order crashes

Oct <var data-var='date'>28</var>, <var data-var='time'>14:48</var> CET Resolved - Mollie reports the incident as resolved Oct <var data-var='date'>28</var>, <var data-var='time'>14:29</var> CET Identified - PSP Mollie currently has problems on its platform that causes problems with processing payments. More info and status updates on their status page: https://status.mollie.com/

Issues with Mollie PSP payments

Oct <var data-var='date'> 7</var>, <var data-var='time'>14:05</var> CEST Resolved - There was a small issue during a deployment around 13:50 CET that might have caused some crashes. It was resolved after a few minutes.

Temporary issue during deployment

Feb <var data-var='date'> 5</var>, <var data-var='time'>20:54</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'> 5</var>, <var data-var='time'>15:39</var> CET Monitoring - We have resolved the issue, error levels are back to normal. Feb <var data-var='date'> 5</var>, <var data-var='time'>14:29</var> CET Investigating - We see elevated error rates and are investigating

Web errors

Sep <var data-var='date'>26</var>, <var data-var='time'>12:53</var> CEST Resolved - The problems at AWS are resolved and ticket generation is fully functional again. Admins may still receive some error messages by e-mail that were delayed in the queue, these may be ignored. Sep <var data-var='date'>26</var>, <var data-var='time'>10:49</var> CEST Update - AWS confirms that they are currently experiencing issues that are effecting EC2 and S3 in the eu-west-1 region. They are busy investigating this issue. Sep <var data-var='date'>26</var>, <var data-var='time'>10:39</var> CEST Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>26</var>, <var data-var='time'>10:38</var> CEST Identified - Due to network problems at our hosting provider AWS, there are issues with generating tickets. We are looking for a solution.

Ticket generation issues

Jun <var data-var='date'>12</var>, <var data-var='time'>19:12</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>18:22</var> CEST Monitoring - Credit card payments should be functional again. As displayed on Mollie status page: "We've identified the problem and are seeing no more failures on credit card payments. We are monitoring the situation and will resolve this incident once we're certain it will not reoccur. " Jun <var data-var='date'>12</var>, <var data-var='time'>16:16</var> CEST Investigating - Payment processor Mollie indicates possible problems with credit card payment processing since 15:36. You can monitor https://status.mollie.com/ for up to date information

Possible disruption of credit card payments

Apr <var data-var='date'>21</var>, <var data-var='time'>17:09</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>16:52</var> CEST Update - All services back online. Apr <var data-var='date'>21</var>, <var data-var='time'>16:50</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>21</var>, <var data-var='time'>16:49</var> CEST Investigating - We are currently investigating this issue.

Server problem: ticketmatic backoffice unavailable

Mar <var data-var='date'>14</var>, <var data-var='time'>10:49</var> CET Resolved - The fix is rolled out and printing using the printclient should work again. Refresh the application if necessary. Mar <var data-var='date'>14</var>, <var data-var='time'>10:30</var> CET Identified - We found the origin of the problem and have a fix ready. We will roll this out soon. Mar <var data-var='date'>14</var>, <var data-var='time'>10:25</var> CET Investigating - We are getting reports on printclient issues and are investigating. In the mean time, if you cannot print using the printclient, use order preview as a workaround to print tickets.

Printclient issues

Jan <var data-var='date'> 9</var>, <var data-var='time'>01:56</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>00:57</var> CET Identified - We are performing scheduled database maintenance that may cause downtime.

Database maintenance

Dec <var data-var='date'>18</var>, <var data-var='time'>18:31</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>17:19</var> CET Monitoring - Everything should be back to normal and all service should be restored. Dec <var data-var='date'>18</var>, <var data-var='time'>16:56</var> CET Identified - We identified the cause of the problem and are working on a fix Dec <var data-var='date'>18</var>, <var data-var='time'>16:48</var> CET Monitoring - Everything should be back to normal and all service should be restored.  We're keeping a close eye on things. Dec <var data-var='date'>18</var>, <var data-var='time'>16:38</var> CET Investigating - A faulty deployment is causing requests to time out. We are actively investigating the problem.

Faulty deployment

Nov <var data-var='date'>14</var>, <var data-var='time'>14:59</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>14:59</var> CET Monitoring - The problem is fixed! Nov <var data-var='date'>14</var>, <var data-var='time'>14:52</var> CET Identified - We are experiencing problems on the contact detail page. A fix is being rolled out now and will be available very soon.

Contact detail problem

Oct <var data-var='date'>13</var>, <var data-var='time'>12:20</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'>13</var>, <var data-var='time'>10:47</var> CEST Monitoring - A fix is deployed that solves these problems. If necessary, refresh the application. Oct <var data-var='date'>13</var>, <var data-var='time'>09:46</var> CEST Update - The problem with selling tickets from the Backoffice only occur when you use Dutch as interface language. While we are working on a final fix, you can use this workaround to be able to sell tickets through the Backoffice:  - as user go to 'Mijn Ticketmatic ID' pagina (on top right, under your user name) - change your interface language to 'English' and Save - refresh the application (close browser and reopen application) Oct <var data-var='date'>13</var>, <var data-var='time'>09:23</var> CEST Update - There are also related problems with selling tickets for seated events from the Backoffice. Websales is not affected. We are working on a fix. Oct <var data-var='date'>13</var>, <var data-var='time'>09:11</var> CEST Identified - We see errors when creating new events from the Backoffice. The reason is related to a problem with the latest deployment of the app this morning. We are now rolling out a new version that should fix this.

Error when creating new event and selling seated tickets in backoffice

Sep <var data-var='date'>18</var>, <var data-var='time'>13:27</var> CEST Resolved - This incident is resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>12:19</var> CEST Monitoring - The problem seems to originate from a networking problem on one of the underlying worker nodes. We restarted the faulty node and this seems to resolve the problem. We keep monitoring for now. Sep <var data-var='date'>18</var>, <var data-var='time'>12:03</var> CEST Investigating - We are investigating reports of users getting 504 errors while using the application.

504 errors while using backoffice

Jul <var data-var='date'> 5</var>, <var data-var='time'>11:13</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 5</var>, <var data-var='time'>10:21</var> CEST Monitoring - Rollback is completed, functionality is restored. We keep monitoring this. Jul <var data-var='date'> 5</var>, <var data-var='time'>10:15</var> CEST Identified - Due to a failed deployment, web sales is down for some accounts. We are rolling back to the previous version.

Web sales down for some accounts

Feb <var data-var='date'>23</var>, <var data-var='time'>17:05</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>16</var>, <var data-var='time'>01:23</var> CET Monitoring - We finished setting up new temporary infrastructure and backoffice login is again possible for all accounts. Make sure to use the launcher to login. We will keep on working to restore the original servers and bring these back in operation once this can be safely done. Feb <var data-var='date'>15</var>, <var data-var='time'>19:09</var> CET Identified - 7 Ticketmatic Windows servers are under heavy attack, making the Backoffice unusable. We are both mitigating the attack and setting up new infrastructure. Be sure to use Ticketmatic Launcher to login. Databases and webservers are unaffected. Online sales is unaffected. Feb <var data-var='date'>15</var>, <var data-var='time'>14:59</var> CET Investigating - There are problems logging in to the backoffice. We are currently investigating. Online ticket sales is unaffected.

[TM2 only] Backoffice login problem

Dec <var data-var='date'>11</var>, <var data-var='time'>21:15</var> CET Resolved - Everything is back to normal.  This disruption was caused by a recent change in our web socket connection handling code. A combination of factors led to a serious overload on one of our services, which in turn caused some connections to time out.  We'll be updating our automated QA processes to ensure that this won't happen again in the future. Dec <var data-var='date'>11</var>, <var data-var='time'>20:04</var> CET Monitoring - A fix has been deployed, service should no longer be disrupted. We're keeping a close eye on things but there shouldn't be any impact anymore. Dec <var data-var='date'>11</var>, <var data-var='time'>19:09</var> CET Investigating - We're observing increased error rates due to a disruption in one of our services. A small minority of our users will be impacted and encounter an error dialog. A simple reload of the web page should fix things and allow you to continue.  A fix is being worked on, apologies for the inconvenience.

Is Ticketmatic down?

Ticketmatic status is UP

Lastest published events

Service Disruption

Service Disruption

Scheduled Infrastructure Maintenance

Ticketmatic Services, Components and Regions

Recent Ticketmatic events

Service Disruption

Service Disruption

Scheduled Infrastructure Maintenance

Migration of database and caching

Cluster migration

serious disruption

Get your FREE account now,
5 monitors included!

Is Ticketmatic down?

Ticketmatic status is UP

Lastest published events

Service Disruption

Service Disruption

Scheduled Infrastructure Maintenance

Ticketmatic Services, Components and Regions

Recent Ticketmatic events

Service Disruption

Service Disruption

Scheduled Infrastructure Maintenance

Migration of database and caching

Cluster migration

serious disruption

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!