Apr <var data-var='date'>29</var>, <var data-var='time'>01:12</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>01:01</var> EDT Update - We are working with Cloudflare support to resolve this issue. Apr <var data-var='date'>29</var>, <var data-var='time'>00:25</var> EDT Investigating - We have detected and are investigating a Cloudflare-related issue.

Cloudflare Outage

Apr <var data-var='date'>18</var>, <var data-var='time'>19:01</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>18</var>, <var data-var='time'>17:29</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 4</var>, <var data-var='time'>00:30</var> EDT Scheduled - The US Thought Industries platform will be undergoing a scheduled update which will cause the overall platform to become intermittently unavailable for the duration of the maintenance.

Platform Maintenance (US)

Apr <var data-var='date'>18</var>, <var data-var='time'>19:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>18</var>, <var data-var='time'>17:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 4</var>, <var data-var='time'>00:30</var> EDT Scheduled - The US Thought Industries platform will be undergoing a scheduled update which will cause the overall platform to become intermittently unavailable for the duration of the maintenance.

Platform Maintenance (EU)

Mar <var data-var='date'>18</var>, <var data-var='time'>14:57</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>18</var>, <var data-var='time'>14:31</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>18</var>, <var data-var='time'>14:16</var> EDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>18</var>, <var data-var='time'>13:49</var> EDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>18</var>, <var data-var='time'>13:21</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>18</var>, <var data-var='time'>13:07</var> EDT Investigating - We’re aware of an issue that’s currently affecting access to the platform. Our Engineering team is reviewing the situation and working diligently to resolve it. Updates will be posted here as they become available.

US and EU instances can't be accessed

Mar <var data-var='date'>16</var>, <var data-var='time'>11:38</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>11:25</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>16</var>, <var data-var='time'>11:21</var> EDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>16</var>, <var data-var='time'>10:50</var> EDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>16</var>, <var data-var='time'>09:51</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>16</var>, <var data-var='time'>09:43</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>16</var>, <var data-var='time'>09:33</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>16</var>, <var data-var='time'>09:29</var> EDT Investigating - We are currently investigating this issue.

Slow load times in US instance

Mar <var data-var='date'> 3</var>, <var data-var='time'>11:57</var> EST Resolved - Incident has been resolved Mar <var data-var='date'> 3</var>, <var data-var='time'>11:09</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 3</var>, <var data-var='time'>11:00</var> EST Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 3</var>, <var data-var='time'>10:10</var> EST Investigating - We are currently investigating the issue

SCORM outage in US region

Mar <var data-var='date'> 2</var>, <var data-var='time'>19:01</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 2</var>, <var data-var='time'>18:20</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 2</var>, <var data-var='time'>17:24</var> EST Identified - The issue has been identified and a fix is being implemented.

Feb <var data-var='date'>27</var>, <var data-var='time'>14:07</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>13:29</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>27</var>, <var data-var='time'>12:41</var> EST Investigating - Issue reoccured, we are currently investigating.

Feb <var data-var='date'>27</var>, <var data-var='time'>12:13</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>11:34</var> EST Update - Service has been restored and we are continuing to monitor the results. Feb <var data-var='date'>27</var>, <var data-var='time'>11:03</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>27</var>, <var data-var='time'>10:34</var> EST Investigating - We are currently investigating this issue.

Feb <var data-var='date'>16</var>, <var data-var='time'>07:17</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>16</var>, <var data-var='time'>07:11</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>16</var>, <var data-var='time'>06:59</var> EST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>16</var>, <var data-var='time'>06:59</var> EST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>16</var>, <var data-var='time'>06:58</var> EST Investigating - We are currently investigating this issue.

Background jobs are non-functional

Feb <var data-var='date'>12</var>, <var data-var='time'>12:49</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>11:21</var> EST Investigating - There are still some SCORM issues in the EU region. Continuing to investigate. Feb <var data-var='date'>12</var>, <var data-var='time'>10:45</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>12</var>, <var data-var='time'>10:06</var> EST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>12</var>, <var data-var='time'>09:24</var> EST Update - We are continuing to investigate the issue. Feb <var data-var='date'>12</var>, <var data-var='time'>08:29</var> EST Investigating - We have detected and are investigating a SCORM issue in the EU region.

Scorm Outage

Feb <var data-var='date'>11</var>, <var data-var='time'>21:50</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>21:21</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>11</var>, <var data-var='time'>20:54</var> EST Investigating - We have detected and are investigating a Rustici SCORM issue in the US region.

Rustici SCORM Outage

Jan <var data-var='date'>20</var>, <var data-var='time'>07:57</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>20</var>, <var data-var='time'>07:24</var> EST Monitoring - A fix has been implemented and we are monitoring the platform. Jan <var data-var='date'>20</var>, <var data-var='time'>06:37</var> EST Update - We are continuing to work on a fix for this issue. Also, apart from broken images, all other functionality is still working as expected. Jan <var data-var='date'>20</var>, <var data-var='time'>05:34</var> EST Update - We are continuing to work on a fix for this issue. Also, apart from broken images, all other functionality is still working as expected. Jan <var data-var='date'>20</var>, <var data-var='time'>04:40</var> EST Identified - The issue has been identified and we are working on fixing it.

Broken images across the site

Dec <var data-var='date'>10</var>, <var data-var='time'>15:35</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>10</var>, <var data-var='time'>13:58</var> EST Update - We are continuing to investigate this issue. Dec <var data-var='date'>10</var>, <var data-var='time'>13:52</var> EST Investigating - We are aware of an issue for learners viewing PDFs in the Thought Industries Platform and are working on a resolution.

Issue viewing PDFs

Dec <var data-var='date'> 3</var>, <var data-var='time'>20:30</var> EST Resolved - Between 5:30 PM and 5:50 PM PST platform monitoring detected a third period of elevated 503 errors that self-resolved. We have deployed further changes to mitigate the issue and are monitoring the results.

503 Errors

Dec <var data-var='date'> 3</var>, <var data-var='time'>13:57</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>13:24</var> EST Monitoring - Between 9:45 AM PST and 10:05 AM PST platform monitoring detected two periods of elevated 503 errors that have self-resolved. We're monitoring the situation as we diagnose the cause. Dec <var data-var='date'> 3</var>, <var data-var='time'>13:15</var> EST Investigating - We’re aware of an issue that’s currently affecting parts of the platform. Our Engineering team is reviewing the situation and working diligently to resolve it. Updates will be posted here as they become available.

Dec 3, 2025 incident

Nov <var data-var='date'>18</var>, <var data-var='time'>13:34</var> EST Resolved - Cloudflare services are now operating normally and the impact to Thought Industries is resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>13:22</var> EST Update - Cloudflare is reporting their services are now operating normally. We will continue to monitor for any further issues with the Thought Industries platform. Nov <var data-var='date'>18</var>, <var data-var='time'>10:12</var> EST Monitoring - A fix has been implemented by Cloudflare and they believe the incident to be resolved, however they are continuing to monitor. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov <var data-var='date'>18</var>, <var data-var='time'>09:00</var> EST Update - Cloudlfare issues still persist. Cloudlfare has indentified the issue and a fix is being implemented. Cloudlfare are continuing working on restoring service for application services customers. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov <var data-var='date'>18</var>, <var data-var='time'>07:52</var> EST Update - Cloudflare issues still persist. Cloudflare are continuing to investigate: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov <var data-var='date'>18</var>, <var data-var='time'>07:04</var> EST Investigating - Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers. Some Thought Industries customers are impacted.

Cloudflare outage affecting some customers

Oct <var data-var='date'>30</var>, <var data-var='time'>13:25</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>13:09</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>30</var>, <var data-var='time'>12:34</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>30</var>, <var data-var='time'>12:03</var> EDT Investigating - We’re aware of an issue that’s currently affecting parts of the platform. Our Engineering team is reviewing the situation and working diligently to resolve it. Updates will be posted here as they become available.

Oct 30, 2025 Incident

Oct <var data-var='date'>27</var>, <var data-var='time'>18:43</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>27</var>, <var data-var='time'>15:20</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>27</var>, <var data-var='time'>15:15</var> EDT Investigating - We’re aware of an issue that’s currently affecting parts of the platform. Our Engineering team is reviewing the situation and working diligently to resolve it. Updates will be posted here as they become available.

Oct 27, 2025 Incident

Oct <var data-var='date'>21</var>, <var data-var='time'>03:39</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>19:33</var> EDT Update - AWS is reporting that the underlying cause has been resolved and all services are currently in the process of backfilling. Reporting remains impacted by the outage. Oct <var data-var='date'>20</var>, <var data-var='time'>10:24</var> EDT Identified - AWS global outage affecting multiple services Oct <var data-var='date'>20</var>, <var data-var='time'>10:24</var> EDT Investigating - AWS global outage affecting multiple services since GMT 8AM this morning

AWS global outage affecting multiple services since 6AM UTC on 20/10/2025

Oct <var data-var='date'> 9</var>, <var data-var='time'>20:22</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 9</var>, <var data-var='time'>19:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 8</var>, <var data-var='time'>15:54</var> EDT Scheduled - We will be undergoing a security-related emergency maintenance on our reporting infrastructure. During this period BI 2.0 and looker-based reporting results will be delayed and looker/BI 2.0 services may be interrupted briefly. We expect no further impact. Thank you for your patience.

Emergency Maintenance: Security (EU)

Oct <var data-var='date'> 9</var>, <var data-var='time'>19:47</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 8</var>, <var data-var='time'>15:54</var> EDT Scheduled - We will be undergoing a security-related emergency maintenance on our reporting infrastructure. During this period BI 2.0 and looker-based reporting results will be delayed and looker/BI 2.0 services may be interrupted briefly. We expect no further impact. Thank you for your patience.

Emergency Maintenance: Security (US)

Oct <var data-var='date'> 6</var>, <var data-var='time'>05:39</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 6</var>, <var data-var='time'>05:23</var> EDT Monitoring - Platform is stable again. Continuing to monitor Oct <var data-var='date'> 6</var>, <var data-var='time'>05:23</var> EDT Identified - Possible issue with caching, but mostly transient. Oct <var data-var='date'> 6</var>, <var data-var='time'>05:00</var> EDT Investigating - Some parts of the site are still slow. Investigating. Oct <var data-var='date'> 6</var>, <var data-var='time'>04:56</var> EDT Monitoring - Platform is stable again. Continuing to monitor Oct <var data-var='date'> 6</var>, <var data-var='time'>04:56</var> EDT Identified - No specific cause, just intermittent slowness. Oct <var data-var='date'> 6</var>, <var data-var='time'>04:47</var> EDT Investigating - We are currently investigating this issue.

Degraded performance in EU

Sep <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 2</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 2</var>, <var data-var='time'>12:16</var> EDT Scheduled - Quiz attempt reporting on the TI platform will be delayed for several hours tonight as we backfill Aug 26th to 29th quiz attempt data. Aside from quiz attempt-related Looker reporting no other functionality will be impacted.

Looker Quiz Attempts Backfill

Aug <var data-var='date'>26</var>, <var data-var='time'>20:00</var> EDT Resolved - A Cloudflare security rule enabled yesterday evening for blocking specific malicious activity incorrectly / intermittently blocked legitimate traffic - we’ve adjusted our security settings to resolve the issue.

Is Thought Industries down?

Thought Industries status is UP

Lastest published events

Cloudflare Outage

Platform Maintenance (US)

Platform Maintenance (EU)

Thought Industries Services, Components and Regions

Recent Thought Industries events

Cloudflare Outage

Platform Maintenance (US)

Platform Maintenance (EU)

US and EU instances can't be accessed

Slow load times in US instance

SCORM outage in US region

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Is Thought Industries down?

Thought Industries status is UP

Lastest published events

Cloudflare Outage

Platform Maintenance (US)

Platform Maintenance (EU)

Thought Industries Services, Components and Regions

Recent Thought Industries events

Cloudflare Outage

Platform Maintenance (US)

Platform Maintenance (EU)

US and EU instances can't be accessed

Slow load times in US instance

SCORM outage in US region

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!