Aug <var data-var='date'>26</var>, <var data-var='time'>22:33</var> EDT Resolved - The incident with JWT SSO logins has been resolved. Aug <var data-var='date'>26</var>, <var data-var='time'>19:37</var> EDT Monitoring - A fix is in the process of being deployed and we are monitoring the results. Aug <var data-var='date'>26</var>, <var data-var='time'>18:01</var> EDT Identified - We are aware that some customers using JWT SSO may be unable to sign in. Affected users receive a sign-in error instead of being logged in. This only affects JWT SSO, including JWT used for embed page or embed widget sign-in. SAML 2.0 and OpenID Connect are not affected. The issue occurs when the JWT payload sends the iat (issued-at) claim as a quoted string rather than a number.

JWT SSO sign-in failures

Jul <var data-var='date'>29</var>, <var data-var='time'>13:59</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>13:54</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>29</var>, <var data-var='time'>13:50</var> EDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>29</var>, <var data-var='time'>13:50</var> EDT Identified - We've identified and are resolving an issue causing Cloudflare errors for certain instances in the US region.

Cloudflare Errors

Jul <var data-var='date'>19</var>, <var data-var='time'>01:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>18</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 2</var>, <var data-var='time'>11:35</var> EDT Scheduled - The US Thought Industries platform will be undergoing a scheduled update which will cause the overall platform to become intermittently unavailable for the duration of the maintenance.

Platform Maintenance (US)

Jul <var data-var='date'>18</var>, <var data-var='time'>18:17</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>18</var>, <var data-var='time'>15:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 2</var>, <var data-var='time'>11:35</var> EDT Scheduled - The EU Thought Industries platform will be undergoing a scheduled update which will cause the overall platform to become intermittently unavailable for the duration of the maintenance.

Platform Maintenance (EU)

Jul <var data-var='date'>18</var>, <var data-var='time'>12:00</var> EDT Resolved - Between July 18 and July 20, 2026, some Content Action and Course Action reports in US-hosted environments did not display the most recent activity. This was caused by a temporary interruption in the pipeline that feeds our reporting system. EU-hosted environments were not affected. No data was lost — all activity continued to be captured and stored throughout the incident. The issue has been resolved, and affected reports have been updated to reflect the missing data.

Reporting - Delayed Data in Content & Course Action Reports

Jun <var data-var='date'>21</var>, <var data-var='time'>10:07</var> EDT Completed - The scheduled maintenance has been successfully completed. Jun <var data-var='date'>21</var>, <var data-var='time'>08:34</var> EDT Verifying - Verification is currently underway for the maintenance items Jun <var data-var='date'>21</var>, <var data-var='time'>07:06</var> EDT Update - Rustici maintenance is still in progress. We are in the final stages, and expecting completion in 60-90 minutes. The Rustici SCORM platform remains unavailable at this time. We will share another update as soon as we have additional information. Thank you for your continued patience. Jun <var data-var='date'>21</var>, <var data-var='time'>04:00</var> EDT Update - Rustici maintenance is still in progress. While the work is proceeding successfully, completion is taking longer than anticipated due to the volume of data being processed. The Rustici SCORM platform remains unavailable at this time. We will share another update as soon as we have additional information. Thank you for your continued patience. Jun <var data-var='date'>21</var>, <var data-var='time'>00:37</var> EDT Update - US Maintenance is taking longer than expected due to large data volumes. We will keep you posted and are expecting at least two hour extension to the downtime. Only the Rustici SCORM platform will be unavailable during this period. We apologize for the inconvenience. Jun <var data-var='date'>20</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>14:32</var> EDT Scheduled - The US Thought Industries platform will be undergoing a scheduled update which will cause the overall platform to become intermittently unavailable for the duration of the maintenance.

Jun <var data-var='date'>21</var>, <var data-var='time'>00:45</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>23:54</var> EDT Verifying - We have applied all changes and are currently validating functionality. Jun <var data-var='date'>20</var>, <var data-var='time'>19:44</var> EDT Update - EU Maintenance is taking longer than expected due to large data volumes. We will keep you posted and are expecting at least an hour and a half extension to the downtime. Only the Rustici SCORM platform will be unavailable during this period. We apologize for the inconvenience. Jun <var data-var='date'>20</var>, <var data-var='time'>17:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>14:32</var> EDT Scheduled - The EU Thought Industries platform will be undergoing a scheduled update which will cause the overall platform to become intermittently unavailable for the duration of the maintenance.

Jun <var data-var='date'>19</var>, <var data-var='time'>16:43</var> EDT Resolved - The US region experienced a 20 minute service interruption between 1:10 and 1:30 PM PST when a EU-focused configuration change temporarily impacted a role used by the US database connection layer, causing a brief period of database connection errors. The permission was restored and connectivity recovered. A permanent fix has been applied isolating these permissions and the issue is resolved.

US Outage

Apr <var data-var='date'>29</var>, <var data-var='time'>01:12</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>01:01</var> EDT Update - We are working with Cloudflare support to resolve this issue. Apr <var data-var='date'>29</var>, <var data-var='time'>00:25</var> EDT Investigating - We have detected and are investigating a Cloudflare-related issue.

Cloudflare Outage

Apr <var data-var='date'>18</var>, <var data-var='time'>19:01</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>18</var>, <var data-var='time'>17:29</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 4</var>, <var data-var='time'>00:30</var> EDT Scheduled - The US Thought Industries platform will be undergoing a scheduled update which will cause the overall platform to become intermittently unavailable for the duration of the maintenance.

Apr <var data-var='date'>18</var>, <var data-var='time'>19:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>18</var>, <var data-var='time'>17:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 4</var>, <var data-var='time'>00:30</var> EDT Scheduled - The US Thought Industries platform will be undergoing a scheduled update which will cause the overall platform to become intermittently unavailable for the duration of the maintenance.

Mar <var data-var='date'>18</var>, <var data-var='time'>14:57</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>18</var>, <var data-var='time'>14:31</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>18</var>, <var data-var='time'>14:16</var> EDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>18</var>, <var data-var='time'>13:49</var> EDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>18</var>, <var data-var='time'>13:21</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>18</var>, <var data-var='time'>13:07</var> EDT Investigating - We’re aware of an issue that’s currently affecting access to the platform. Our Engineering team is reviewing the situation and working diligently to resolve it. Updates will be posted here as they become available.

US and EU instances can't be accessed

Mar <var data-var='date'>16</var>, <var data-var='time'>11:38</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>11:25</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>16</var>, <var data-var='time'>11:21</var> EDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>16</var>, <var data-var='time'>10:50</var> EDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>16</var>, <var data-var='time'>09:51</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>16</var>, <var data-var='time'>09:43</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>16</var>, <var data-var='time'>09:33</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>16</var>, <var data-var='time'>09:29</var> EDT Investigating - We are currently investigating this issue.

Slow load times in US instance

Mar <var data-var='date'> 3</var>, <var data-var='time'>11:57</var> EST Resolved - Incident has been resolved Mar <var data-var='date'> 3</var>, <var data-var='time'>11:09</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 3</var>, <var data-var='time'>11:00</var> EST Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 3</var>, <var data-var='time'>10:10</var> EST Investigating - We are currently investigating the issue

SCORM outage in US region

Mar <var data-var='date'> 2</var>, <var data-var='time'>19:01</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 2</var>, <var data-var='time'>18:20</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 2</var>, <var data-var='time'>17:24</var> EST Identified - The issue has been identified and a fix is being implemented.

Feb <var data-var='date'>27</var>, <var data-var='time'>14:07</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>13:29</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>27</var>, <var data-var='time'>12:41</var> EST Investigating - Issue reoccured, we are currently investigating.

Feb <var data-var='date'>27</var>, <var data-var='time'>12:13</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>11:34</var> EST Update - Service has been restored and we are continuing to monitor the results. Feb <var data-var='date'>27</var>, <var data-var='time'>11:03</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>27</var>, <var data-var='time'>10:34</var> EST Investigating - We are currently investigating this issue.

Feb <var data-var='date'>16</var>, <var data-var='time'>07:17</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>16</var>, <var data-var='time'>07:11</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>16</var>, <var data-var='time'>06:59</var> EST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>16</var>, <var data-var='time'>06:59</var> EST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>16</var>, <var data-var='time'>06:58</var> EST Investigating - We are currently investigating this issue.

Background jobs are non-functional

Feb <var data-var='date'>12</var>, <var data-var='time'>12:49</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>11:21</var> EST Investigating - There are still some SCORM issues in the EU region. Continuing to investigate. Feb <var data-var='date'>12</var>, <var data-var='time'>10:45</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>12</var>, <var data-var='time'>10:06</var> EST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>12</var>, <var data-var='time'>09:24</var> EST Update - We are continuing to investigate the issue. Feb <var data-var='date'>12</var>, <var data-var='time'>08:29</var> EST Investigating - We have detected and are investigating a SCORM issue in the EU region.

Scorm Outage

Feb <var data-var='date'>11</var>, <var data-var='time'>21:50</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>21:21</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>11</var>, <var data-var='time'>20:54</var> EST Investigating - We have detected and are investigating a Rustici SCORM issue in the US region.

Rustici SCORM Outage

Jan <var data-var='date'>20</var>, <var data-var='time'>07:57</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>20</var>, <var data-var='time'>07:24</var> EST Monitoring - A fix has been implemented and we are monitoring the platform. Jan <var data-var='date'>20</var>, <var data-var='time'>06:37</var> EST Update - We are continuing to work on a fix for this issue. Also, apart from broken images, all other functionality is still working as expected. Jan <var data-var='date'>20</var>, <var data-var='time'>05:34</var> EST Update - We are continuing to work on a fix for this issue. Also, apart from broken images, all other functionality is still working as expected. Jan <var data-var='date'>20</var>, <var data-var='time'>04:40</var> EST Identified - The issue has been identified and we are working on fixing it.

Broken images across the site

Dec <var data-var='date'>10</var>, <var data-var='time'>15:35</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>10</var>, <var data-var='time'>13:58</var> EST Update - We are continuing to investigate this issue. Dec <var data-var='date'>10</var>, <var data-var='time'>13:52</var> EST Investigating - We are aware of an issue for learners viewing PDFs in the Thought Industries Platform and are working on a resolution.

Issue viewing PDFs

Dec <var data-var='date'> 3</var>, <var data-var='time'>20:30</var> EST Resolved - Between 5:30 PM and 5:50 PM PST platform monitoring detected a third period of elevated 503 errors that self-resolved. We have deployed further changes to mitigate the issue and are monitoring the results.

503 Errors

Dec <var data-var='date'> 3</var>, <var data-var='time'>13:57</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>13:24</var> EST Monitoring - Between 9:45 AM PST and 10:05 AM PST platform monitoring detected two periods of elevated 503 errors that have self-resolved. We're monitoring the situation as we diagnose the cause. Dec <var data-var='date'> 3</var>, <var data-var='time'>13:15</var> EST Investigating - We’re aware of an issue that’s currently affecting parts of the platform. Our Engineering team is reviewing the situation and working diligently to resolve it. Updates will be posted here as they become available.

Dec 3, 2025 incident

Nov <var data-var='date'>18</var>, <var data-var='time'>13:34</var> EST Resolved - Cloudflare services are now operating normally and the impact to Thought Industries is resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>13:22</var> EST Update - Cloudflare is reporting their services are now operating normally. We will continue to monitor for any further issues with the Thought Industries platform. Nov <var data-var='date'>18</var>, <var data-var='time'>10:12</var> EST Monitoring - A fix has been implemented by Cloudflare and they believe the incident to be resolved, however they are continuing to monitor. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov <var data-var='date'>18</var>, <var data-var='time'>09:00</var> EST Update - Cloudlfare issues still persist. Cloudlfare has indentified the issue and a fix is being implemented. Cloudlfare are continuing working on restoring service for application services customers. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov <var data-var='date'>18</var>, <var data-var='time'>07:52</var> EST Update - Cloudflare issues still persist. Cloudflare are continuing to investigate: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov <var data-var='date'>18</var>, <var data-var='time'>07:04</var> EST Investigating - Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers. Some Thought Industries customers are impacted.

Is Thought Industries down?

Thought Industries status is UP

Lastest published events

JWT SSO sign-in failures

Cloudflare Errors

Platform Maintenance (US)

Thought Industries Services, Components and Regions

Recent Thought Industries events

JWT SSO sign-in failures

Cloudflare Errors

Platform Maintenance (US)

Platform Maintenance (EU)

Reporting - Delayed Data in Content & Course Action Reports

Platform Maintenance (US)