Jul <var data-var='date'>29</var>, <var data-var='time'>05:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>11:14</var> EDT Scheduled - We will be performing scheduled maintenance during this window. We do not anticipate any service disruption; all systems are expected to remain fully operational. If you notice any issues, please check back here for updates.

Planned Scheduled Maintenance

Jul <var data-var='date'>19</var>, <var data-var='time'>04:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>19</var>, <var data-var='time'>02:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>19</var>, <var data-var='time'>02:10</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance

Nov <var data-var='date'>18</var>, <var data-var='time'>10:22</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>07:56</var> EST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>18</var>, <var data-var='time'>07:10</var> EST Monitoring - We may experience degraded performance on the frontend and V3 API due to the ongoing Cloudflare outage.

Degraded Services due to Cloudflare outage

Oct <var data-var='date'>20</var>, <var data-var='time'>10:25</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>07:55</var> EDT Monitoring - We are actively monitoring the situation. Oct <var data-var='date'>20</var>, <var data-var='time'>07:30</var> EDT Update - We are actively monitoring the situation. Oct <var data-var='date'>20</var>, <var data-var='time'>02:29</var> EDT Identified - Partial disruption in Tie services caused by an ongoing AWS outage. We are actively monitoring the situation.

Partial Outage of Tie services

Apr <var data-var='date'>27</var>, <var data-var='time'>23:01</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>22:31</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>27</var>, <var data-var='time'>22:07</var> EDT Identified - There is currently an outage with our central database, impacting the collection and distribution of new data across most datasets. We've identified the cause and are working with our infrastructure provider to implement a solution to bring things back online as soon as possible.

Unexpected downtime

Jan <var data-var='date'>13</var>, <var data-var='time'>15:48</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>15:38</var> EST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>13</var>, <var data-var='time'>14:46</var> EST Investigating - There is currently an unexpected outage with our database that is causing many components on the Terminal to show no data or errors. We're working with our database provider to quickly resolve this issue and will share updates as they come. In terms of API impact: Unlocks API is affected. Sentiment API is not affected. News API is unaffected except for the trending news endpoints.

Unexpected downtime for many data components

Jan <var data-var='date'>12</var>, <var data-var='time'>03:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>12</var>, <var data-var='time'>01:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 6</var>, <var data-var='time'>13:07</var> EST Scheduled - We will be undergoing infrastructure maintenance that will result in downtime to both the API and the Terminal.

Scheduled maintenance with downtime

Aug <var data-var='date'>28</var>, <var data-var='time'>17:29</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>14:28</var> EDT Identified - Our database service provider is experiencing a global outage for all clients, which is impacting the majority of data on our platform. We are closely monitoring the situation and communicating with them.

Database Provider Outage

Jul <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 5</var>, <var data-var='time'>09:51</var> EDT Scheduled - We are planning some infrastructure and architectural changes for The Tie Terminal on July 8, 2024 at 12:00 AM EST. During this maintenance window, a brief downtime of about 1 hour is expected across web, mobile, and API platforms. This migration will allow for future product and performance improvements. API users can switch the base URL to https://terminal-api.thetie.io, this new URL should remain available without any downtime starting on July 8, 2024 at 12:00 AM EST and beyond, provided there are no issues during deployment. We apologize for any inconvenience this may cause and appreciate your understanding and patience. If you have any questions or concerns, please do not hesitate to reach out to your Account Manager.

Planned Migration

Feb <var data-var='date'>13</var>, <var data-var='time'>21:02</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>13</var>, <var data-var='time'>20:40</var> EST Identified - Market and sentiment data are temporarily not refreshing on the Terminal and in the Sentiment API but we're currently resolving the issue and they should continue updating soon

Partial coin data outage

Jan <var data-var='date'> 3</var>, <var data-var='time'>19:47</var> EST Resolved - The incident has been resolved and data is flowing in again. Jan <var data-var='date'> 3</var>, <var data-var='time'>19:13</var> EST Investigating - We are experiencing an outage for sentiment data. Values are being carried forward as we investigate the issue.

Sentiment outage

Dec <var data-var='date'>19</var>, <var data-var='time'>06:41</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>19</var>, <var data-var='time'>06:37</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>19</var>, <var data-var='time'>05:42</var> EST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>19</var>, <var data-var='time'>03:57</var> EST Investigating - We are currently investigating this issue.

Terminal APIs Partial Outage

Nov <var data-var='date'>11</var>, <var data-var='time'>19:44</var> EST Resolved - This incident has been resolved and Twitter sources are back on. Nov <var data-var='date'> 9</var>, <var data-var='time'>16:47</var> EST Investigating - Tweets for news have stopped streaming. We are investigating the issue. Sentiment data is not impacted by this issue.

Twitter sources outage for news

Oct <var data-var='date'>24</var>, <var data-var='time'>11:27</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>24</var>, <var data-var='time'>11:13</var> EDT Investigating - Our market data provider is experiencing an outage currently, so our backup price feed and other metrics such as market cap, supply, etc. are currently not receiving updates. This affects price charts throughout the Terminal (stale values are being carried forward during the outage). However, our live market prices that update every second remain operational, as they're produced by a separate system.

Market data is currently not updating

Oct <var data-var='date'>10</var>, <var data-var='time'>17:53</var> EDT Resolved - The incident has been resolved, however please note that metrics containing longer look-back windows may still be impacted. Please do not hesitate to reach out to your account manager or to api+support@thetie.io if you have any questions or require further assistance. Oct <var data-var='date'> 9</var>, <var data-var='time'>16:45</var> EDT Monitoring - A solution has been implemented and we are monitoring the results. This issue will be marked as resolved once daily tweet volumes return to normal levels in about 24 hours. Oct <var data-var='date'> 9</var>, <var data-var='time'>14:12</var> EDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 9</var>, <var data-var='time'>13:42</var> EDT Investigating - Some coins are exhibiting unusually low tweet volumes, which is also impacting their sentiment scores. We are investigating the cause.

Unusually low tweet volumes for some coins

Sep <var data-var='date'>20</var>, <var data-var='time'>19:30</var> EDT Resolved - There was an outage for sentiment and market data arising from a database issue starting at Sep 20 23:06 UTC. The problem was resolved at Sep 21 06:33 UTC, allowing data to continue flowing into the database again. We are investigating the root cause of the issue.

Sentiment and Market Data Outage

Jul <var data-var='date'>19</var>, <var data-var='time'>08:18</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 5</var>, <var data-var='time'>20:03</var> EDT Monitoring - Tweets have resumed flowing through our data pipeline and the calculation of all the metrics has resumed. Metrics containing a look back period will take time to recover to normal values (up to one look back period). However, we are working on accelerating this process by backfilling as much of the history as we can. Jun <var data-var='date'>20</var>, <var data-var='time'>16:01</var> EDT Update - We restored the following sentiment metrics: Daily Sentiment Hourly Sentiment Long Term Sentiment Positive Tweets Percent Neutral Tweets Percent Negative Tweets Percent Because these are restored using a smaller but still representative sample of Twitter conversation, we are continuing to hold volume-related metrics static to avoid large discrepancies. Jun <var data-var='date'>18</var>, <var data-var='time'>10:46</var> EDT Identified - There's an issue with our Twitter Firehose connection that is preventing sentiment metrics from being calculated. Until it's resolved, we are carrying forward the last valid values we observed, which are from June 17th, 19:15 UTC (15:15 Eastern). Given the nature of the issue, we expect this to take time to resolve, as it's dependent on a response from Twitter. This does not impact tweets in the News feed and trending news.

Sentiment data outage

Jun <var data-var='date'>13</var>, <var data-var='time'>19:19</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>17:26</var> EDT Monitoring - Most services have been recovered on AWS's side, and we are seeing most of the affected parts of the Terminal recovered. Continuing to monitor until everything proves stable. Jun <var data-var='date'>13</var>, <var data-var='time'>16:07</var> EDT Identified - Amazon Web Services (our infrastructure host) is currently experiencing a major outage that is affecting: 1. many dashboard components (ones built with the custom component builder) 2. market data is being carried forward with static data 3. data fetches for several pages (unlocks, companies, individual coin page, NFTs, etc) We are eagerly waiting an update from them and will report back when things are resolved.

Major AWS Outage affecting the Terminal and data streams

Jun <var data-var='date'> 9</var>, <var data-var='time'>15:13</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>13:43</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 9</var>, <var data-var='time'>12:46</var> EDT Identified - We are experiencing a data outage related to Twitter sources and the detection of trending news. Our team is actively working to recover this stream.

Experiencing an outage with Twitter news sources and trending news

May <var data-var='date'>22</var>, <var data-var='time'>13:42</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>13:15</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>22</var>, <var data-var='time'>12:39</var> EDT Investigating - Currently experiencing unexpected downtime due to our database but are actively resolving.

May <var data-var='date'>21</var>, <var data-var='time'>05:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>17</var>, <var data-var='time'>23:38</var> EDT Scheduled - We will be implementing infrastructure changes that might result in temporary downtime between 2AM-5AM Eastern on Sunday morning. This applies to both the Terminal and the API.

Scheduled maintenance

Apr <var data-var='date'> 9</var>, <var data-var='time'>05:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 9</var>, <var data-var='time'>02:01</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>09:29</var> EDT Scheduled - We will be implementing performance enhancements, and as a result, may experience some temporary downtime between 2AM-5AM Eastern on Sunday morning. This applies to both the Terminal and the API.

Scheduled maintenance for performance enhancements

Mar <var data-var='date'> 7</var>, <var data-var='time'>13:46</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 7</var>, <var data-var='time'>11:43</var> EST Investigating - The infrastructure powering news queries and alerts is currently at capacity, causing slow load times and some downtime. We are investigating the cause and working to reduce load.

News performance degradation

Feb <var data-var='date'>28</var>, <var data-var='time'>11:15</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>28</var>, <var data-var='time'>09:10</var> EST Monitoring - We are upgrading our news infrastructure and it is taking a little longer than anticipated to complete, causing temporary downtime.

Temporary news downtime

Dec <var data-var='date'>15</var>, <var data-var='time'>08:14</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>08:13</var> EST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>13</var>, <var data-var='time'>13:48</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>13</var>, <var data-var='time'>11:59</var> EST Investigating - Performance is temporarily suffering on news queries - this is affecting load times on frontend news feeds, News API calls, and alert delivery lag times.

Is The Tie down?

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The Tie Services, Components and Regions

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Planned Scheduled Maintenance

Scheduled Maintenance

Degraded Services due to Cloudflare outage

Partial Outage of Tie services

Unexpected downtime

Unexpected downtime for many data components