Apr <var data-var='date'> 6</var>, <var data-var='time'>14:06</var> PDT Resolved - This incident has been resolved.Apr <var data-var='date'> 6</var>, <var data-var='time'>13:23</var> PDT Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 6</var>, <var data-var='time'>13:22</var> PDT Monitoring - The system response times are coming back to normal. We are monitoring the situation.Apr <var data-var='date'> 6</var>, <var data-var='time'>12:46</var> PDT Investigating - We are currently investigating the issue.

Users having trouble logging in.

Dec <var data-var='date'> 3</var>, <var data-var='time'>11:13</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'> 3</var>, <var data-var='time'>10:02</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'> 3</var>, <var data-var='time'>09:32</var> PST Investigating - We are currently investigating this issue.Dec <var data-var='date'> 3</var>, <var data-var='time'>08:33</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'> 3</var>, <var data-var='time'>08:06</var> PST Investigating - We are currently investigating a problem with our systems that could cause noticeable performance degradation with TextExpander clients.

System performance degredation

Oct <var data-var='date'>20</var>, <var data-var='time'>16:20</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>13:18</var> PDT Monitoring - Our services are starting to return to normal as the AWS systems are coming back online.Oct <var data-var='date'>20</var>, <var data-var='time'>10:13</var> PDT Identified - We are still seeing impacts from the AWS US-EAST-1 issue. Our systems are up but we are seeing delays in processing requests.

Slower connection times

Oct <var data-var='date'>20</var>, <var data-var='time'>01:30</var> PDT Resolved - We are experiencing impact from the AWS US-EAST-1 outage. Users are unable to log in to TextExpander.

Server connection issues

Jun <var data-var='date'>12</var>, <var data-var='time'>15:03</var> PDT Resolved - The issue affecting our marketing site has been resolved. Our upstream provider has confirmed that the fix is stable, and all systems are now operating normally. We appreciate your patience during the disruption.Jun <var data-var='date'>12</var>, <var data-var='time'>13:18</var> PDT Monitoring - Our marketing site has been affected by the ongoing issues with Cloudflare. While our page has begun to recover, we are still monitoring the situation as Cloudflare and our hosting provider have not yet updated their status pages. We’ll continue to monitor and provide further updates as we learn more.Jun <var data-var='date'>12</var>, <var data-var='time'>11:40</var> PDT Identified - Our marketing site has been affected by the ongoing issues with Cloudflare.Jun <var data-var='date'>12</var>, <var data-var='time'>11:38</var> PDT Update - We are continuing to investigate this issue.Jun <var data-var='date'>12</var>, <var data-var='time'>11:26</var> PDT Investigating - We are currently experiencing an issue with our marketing site. All other TextExpander applicatons are running correctly.

https://textexpander.com  marketing site is down

Jun <var data-var='date'>10</var>, <var data-var='time'>09:01</var> PDT Resolved - This issue has been resolved.Jun <var data-var='date'>10</var>, <var data-var='time'>08:28</var> PDT Investigating - We are currently investigating an issue that is causing slowdowns with TextExpander management tools.

Performance slowdowns

Mar <var data-var='date'> 4</var>, <var data-var='time'>17:14</var> PST Resolved - This incident has been resolved.Mar <var data-var='date'> 4</var>, <var data-var='time'>14:22</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 4</var>, <var data-var='time'>13:48</var> PST Investigating - We are currently investigating an outage with our servers.

Outage

Mar <var data-var='date'> 4</var>, <var data-var='time'>16:56</var> PST Resolved - This incident has been resolved.Mar <var data-var='date'> 4</var>, <var data-var='time'>16:55</var> PST Update - We are continuing to monitor for any further issues.Mar <var data-var='date'> 4</var>, <var data-var='time'>16:44</var> PST Update - We have made some changes and are monitoring the situation.Mar <var data-var='date'> 4</var>, <var data-var='time'>16:43</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 4</var>, <var data-var='time'>10:48</var> PST Update - We are continuing to investigate this issue.Mar <var data-var='date'> 4</var>, <var data-var='time'>10:48</var> PST Investigating - We're aware of a conflict between TextExpander and other Mac apps, most notably Adobe and Microsoft products. This issue is a top priority for our engineering team. In the meantime, please report any issues to support@textexpander.com. The more info we have, the faster we can fix it. Thanks!

TextExpander Mac Client Hanging Other Applications

Jun <var data-var='date'>13</var>, <var data-var='time'>15:36</var> PDT Resolved - After a period of monitoring, all systems are operating normally. If you continue to experience any issues with the service, please reach out to support@textexpander.com.Jun <var data-var='date'>13</var>, <var data-var='time'>13:46</var> PDT Monitoring - We are seeing the AWS services availability being restored. Customers should now be able to sign into app.textexpander.com. We continue to monitor the situation.Jun <var data-var='date'>13</var>, <var data-var='time'>12:48</var> PDT Investigating - We are aware that there are increased error rates on Amazon Web Services (AWS) us-east-1 which may impact availability of app.textexpander.com temporarily. This can include signing into the app.textexpander.com web application. At this time we are not seeing issues with TextExpander application functionality. We are monitoring the situation.

May be impacted by issues with AWS us-east-1

Aug <var data-var='date'>21</var>, <var data-var='time'>11:09</var> PDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>21</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>12</var>, <var data-var='time'>11:01</var> PDT Scheduled - We are planning routine maintenance which will require up to three hours of downtime. During this window, the web application (app.textexpander.com) will not be accessible. TextExpander clients for macOS, iOS, Windows, and Chrome which are signed in will function normally, though changes you make to snippets will not propagate until after the maintenance is completed. Expanding existing snippets will not be affected. New sign ins will not be possible until maintenance is completed.

Scheduled Downtime for Routine Maintenance

Dec <var data-var='date'> 7</var>, <var data-var='time'>16:53</var> PST Resolved - Sign in and Public Snippets are now available. AWS reports they have resolved their network-related issue. There are some residual effects of the AWS outage we are monitoring, but those do not affect access to or use of TextExpander. If you encounter anything unexpected, please contact support: https://textexpander.com/contactDec <var data-var='date'> 7</var>, <var data-var='time'>15:51</var> PST Update - Services are beginning to recover. Public snippets and sign in are available to some users. AWS has not fully resolved the outage, but they appear to be making progress.Dec <var data-var='date'> 7</var>, <var data-var='time'>12:17</var> PST Update - Public Snippets and sign in are presently down due to the AWS outage. We are monitoring the situation and expect that once the AWS issue is resolved these services will resume operation normally.Dec <var data-var='date'> 7</var>, <var data-var='time'>10:47</var> PST Monitoring - We are aware that there are increased error rates on us-east-1 which may impact availability of app.textexpander.com temporarily. We are monitoring the situation.

Jun <var data-var='date'>21</var>, <var data-var='time'>18:36</var> PDT Resolved - This incident has been resolved.Jun <var data-var='date'>21</var>, <var data-var='time'>18:04</var> PDT Update - We are continuing to investigate this issue.Jun <var data-var='date'>21</var>, <var data-var='time'>18:03</var> PDT Investigating - We are currently investigating an issue where users are unable to sign in to the web app (app.textexpander.com) or to sign in to the client apps via SSO.

Unable to sign in on app.textexpander.com or via SSO

Mar <var data-var='date'>23</var>, <var data-var='time'>19:37</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>23</var>, <var data-var='time'>19:04</var> PDT Verifying - Verification is currently underway for the maintenance items.Mar <var data-var='date'>23</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>22</var>, <var data-var='time'>13:32</var> PDT Update - Please note that we have re-scheduled this maintenance to Tuesday, March 23rd, 6-8pm US Pacific time.Mar <var data-var='date'>18</var>, <var data-var='time'>13:24</var> PDT Scheduled - We are planning routine maintenance which will require up to two hours of downtime. During this window, the web application (app.textexpander.com) will not be accessible. TextExpander clients for macOS, iOS, and Windows will function normally, though changes you make to snippets will not propagate until after the maintenance is completed. Expanding existing snippets will not be affected.

Scheduled Downtime for Routine Maintenance [Rescheduled]

Dec <var data-var='date'> 7</var>, <var data-var='time'>11:05</var> PST Resolved - The database has recovered and clients are syncing properly again. We will continue to monitor the situation.Dec <var data-var='date'> 7</var>, <var data-var='time'>10:26</var> PST Investigating - We are encountering issues with our database. The client software may appear offline as a result, and the app.textexpander.com site may not be functional. We are actively investigating and will post again when we know more.

Encountering database issues

Dec <var data-var='date'>12</var>, <var data-var='time'>17:41</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'>12</var>, <var data-var='time'>16:28</var> PST Monitoring - We believe the issue has been resolved. We will continue to monitor the servers for any new incidents.Dec <var data-var='date'>12</var>, <var data-var='time'>15:53</var> PST Identified - We recently learned that there is a problem with new sign-ins failing. We have identified the cause and hope to have it resolved within a few minutes.

New sign-ins failing

Feb <var data-var='date'>15</var>, <var data-var='time'>15:35</var> PST Completed - We've completed our scheduled maintenance. If you encounter any issues, please report them here: https://textexpander.com/contactFeb <var data-var='date'>15</var>, <var data-var='time'>15:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>15</var>, <var data-var='time'>10:36</var> PST Scheduled - We are planning routine maintenance which will require up to two hours of downtime, but more likely approximately 30 minutes. During this window, the web application (app.textexpander.com) will not be accessible.  TextExpander clients for macOS, iOS, and Windows will function normally, though changes you make to snippets will not propagate until after the maintenance is completed. Expanding existing snippets will not be affected.

Sep <var data-var='date'> 5</var>, <var data-var='time'>12:40</var> PDT Resolved - We believe we've resolved this issue. If you encounter further trouble accessing the server, please contact support: https://textexpander.com/contactSep <var data-var='date'> 5</var>, <var data-var='time'>12:16</var> PDT Investigating - We are investigating an issue with connectivity to the TextExpander server. If you see an unusual error, please wait a few moments and try again.

Server Connectivity Issues

Aug <var data-var='date'> 2</var>, <var data-var='time'>12:35</var> PDT Resolved - We've added capacity, and server operations are functioning normally. Our apologies for any inconvenience.Aug <var data-var='date'> 2</var>, <var data-var='time'>11:58</var> PDT Investigating - We are experiencing excessive server load, which may result in errors indicating no endpoint is available to serve a given request. We are deploying additional resources to address this.

Excessive Server Load

Mar <var data-var='date'>23</var>, <var data-var='time'>21:10</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>23</var>, <var data-var='time'>19:45</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>21</var>, <var data-var='time'>08:57</var> PDT Scheduled - We are planning routine maintenance which will require up to four hours of downtime. During this window, the web application (app.textexpander.com) will not be accessible.  TextExpander for macOS and TextExpander for iOS will function normally, though changes you make to snippets will not propagate until after the maintenance is completed.  TextExpander for Windows must be running in advance of the maintenance window to continue functioning. If you quit TextExpander for Windows, you will not be able to re-launch with your snippets until the maintenance is completed.

Scheduled Downtime for Routine Maintenance (4 hours)

Feb <var data-var='date'>24</var>, <var data-var='time'>14:55</var> PST Resolved - We've resolved this issue.Feb <var data-var='date'>24</var>, <var data-var='time'>14:23</var> PST Monitoring - We've seen some problematic server performance and 503 errors. These typically resolve within 5 minutes or so. We're monitoring the situation to ensure stability. Sorry for any inconvenience.

Monitoring Server Performance

Feb <var data-var='date'>23</var>, <var data-var='time'>11:19</var> PST Resolved - We've resolved this issue, and the servers are running normally.Feb <var data-var='date'>23</var>, <var data-var='time'>09:40</var> PST Monitoring - We've noticed some connectivity / performance issues this morning. We are actively working on resolving these.

Connectivity / Performance Issues

Jul <var data-var='date'>18</var>, <var data-var='time'>20:02</var> PDT Resolved - This incident was resolved in v4.1.1 of TextExpander for iPhone and iPad. If you've not already, please update to solve it,Jul <var data-var='date'>12</var>, <var data-var='time'>10:39</var> PDT Identified - We've identified the problem, and we've submitted TextExpander 4.1.1 to the App Store. It's currently Waiting for Review.Jul <var data-var='date'> 7</var>, <var data-var='time'>11:35</var> PDT Investigating - The iPhone 4.1 app is having problems signing in to TextExpander.com, and gives a "still trying to connect" message. We are investigating this now. As a workaround press the home button from that screen; then double click the home button and swipe the app off the display to force quit it. Launching TextExpander again will connect. The iPad 4.1 app does not have the same issue.

Problem connecting from iPhone

May <var data-var='date'>10</var>, <var data-var='time'>09:53</var> PDT Resolved - This incident has been resolved.May <var data-var='date'>10</var>, <var data-var='time'>09:39</var> PDT Monitoring - We are monitoring performance of the TextExpander server to ensure there are no outstanding issues.May <var data-var='date'>10</var>, <var data-var='time'>08:53</var> PDT Investigating - We are seeing somewhat degraded performance of the TextExpander server. It appears to be self-resolving.

Is TextExpander down?

TextExpander status is UP

Lastest published events

Users having trouble logging in.

System performance degredation

Slower connection times

TextExpander Services, Components and Regions

Recent TextExpander events

Users having trouble logging in.

System performance degredation

Slower connection times

Server connection issues

https://textexpander.com marketing site is down

Performance slowdowns

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Is TextExpander down?

TextExpander status is UP

Lastest published events

Users having trouble logging in.

System performance degredation

Slower connection times

TextExpander Services, Components and Regions

Recent TextExpander events

Users having trouble logging in.

System performance degredation

Slower connection times

Server connection issues

https://textexpander.com marketing site is down

Performance slowdowns

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!