Apr <var data-var='date'>16</var>, <var data-var='time'>09:34</var> EDT Resolved - We are happy to say that all issues related to yesterday's outage are resolved. If you continue to notice problems accessing the site please email Support@tenantturner.com with details. Apr <var data-var='date'>15</var>, <var data-var='time'>13:54</var> EDT Monitoring - Further investigation has found this is related to a Microsoft Azure outage. Updates have been made and we are monitoring the situation before classifying this as resolved. If you continue to experience issues accessing your account please reach out to support@tenantturner.com. Apr <var data-var='date'>15</var>, <var data-var='time'>09:57</var> EDT Investigating - Thanks for reaching out. We are currently experiencing a partial outage that is not affecting all customers, but may be affecting you. We are actively investigating to learn the scope and find a resolution. We will let you know once we have more information or the issue is resolved. For a status update, please visit an be sure to subscribe! Thank you for your patience and understanding!

Update Browser error at login screen

Mar <var data-var='date'>10</var>, <var data-var='time'>09:03</var> EDT Resolved - This incident has been resolved and all systems are operational. Mar <var data-var='date'>10</var>, <var data-var='time'>09:02</var> EDT Update - All systems are operational. Mar <var data-var='date'>10</var>, <var data-var='time'>08:55</var> EDT Update - Systems are operational. Mar <var data-var='date'> 9</var>, <var data-var='time'>14:57</var> EDT Monitoring - The Tenant Turner system is now stable. We are continuing to monitor to be sure there are not more lingering outages. Mar <var data-var='date'> 9</var>, <var data-var='time'>14:55</var> EDT Update - We are continuing to investigate this issue. Mar <var data-var='date'> 9</var>, <var data-var='time'>13:54</var> EDT Investigating - Tenant Turner is aware of a partial outage affecting the ability to login and the visibility of the Listings Widget. Our team is investigating and working on a resolution at this time. Please subscribe to this status page for updates.

Tenant Turner software

Oct <var data-var='date'>29</var>, <var data-var='time'>20:49</var> EDT Resolved - All aspects of Tenant Turner are operation again. Thank you for your patience Oct <var data-var='date'>29</var>, <var data-var='time'>16:58</var> EDT Update - At 12:00PM EST, Microsoft Azure, our hosting provider, reported an outage that has directly impacted Tenant Turner services. As of 4:30 PMEST, Azure’s latest status update reads: “At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 7:20 PM EST on October 29, 2025. We will provide another update on our progress within two hours, or sooner if warranted.” We understand how critical Tenant Turner is to your leasing operations. Our team will continue monitoring the situation this evening and will send another update when services are restored. Oct <var data-var='date'>29</var>, <var data-var='time'>15:29</var> EDT Update - Microsoft Azure is working on releasing a fix for the outage. At this time we are seeing intermittent service in some regions of the country, but still consider this to be a widespread outage. Oct <var data-var='date'>29</var>, <var data-var='time'>12:57</var> EDT Identified - Tenant Turner's host server, Azure, has acknowledged an outage that began around 16:00 UTC. We are monitoring their status page and will continue to update this status page in response. Oct <var data-var='date'>29</var>, <var data-var='time'>12:06</var> EDT Investigating - Tenant Turner is currently experiencing widespread outages preventing customers from logging in or performing usual tasks if already logged in. We are investigating this outage and will update as we know more.

Azure outage 10/29

Oct <var data-var='date'>22</var>, <var data-var='time'>16:17</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>22</var>, <var data-var='time'>15:11</var> EDT Investigating - The Tenant Turner Customer Success team has received reports of outages for both phone calls and outbound text messages, including Self-Access lockbox code delivery, this afternoon 10/22/25. Our team is working closely with our engineers and our phone carrier to learn more and resolve the issue.

Phone System outage 10/22/25

Feb <var data-var='date'>12</var>, <var data-var='time'>09:19</var> EST Resolved - Yesterday we observed a marked improvement in the ability to generate codes and schedule viewings for CodeBox lockboxes, however a very small number of lockboxes did still experience issues. As yesterday evening all boxes were no longer experiencing errors. Please contact support if you continue to notice disruptions in Self-Access viewings. Feb <var data-var='date'>11</var>, <var data-var='time'>09:42</var> EST Monitoring - At this time codes are being generated as expected, however we are awaiting official confirmation from CodeBox Inc. that the outage has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>14:29</var> EST Identified - CodeBox, Inc. is currently experiencing a code generation error, thus Tenant Turner is unable to generate new one-time codes at this time. If a self-access CodeBox viewing was already scheduled before this outage, tenant leads should still be able to access the rental with their one-time code. Requests for new codes that cannot be generated while the CodeBox API is down will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. CodeBox acknowledged the outage and is working to resolve the issue.

CodeBox code generation outage

Sep <var data-var='date'> 6</var>, <var data-var='time'>11:05</var> EDT Resolved - We appreciate your patience during this system outage. Everything is resolved and you should have full access to the site at this time. Sep <var data-var='date'> 6</var>, <var data-var='time'>09:37</var> EDT Identified - We are aware of a wide scale system outage. During this time you may not be able to login to your account and will see an 'Our services aren't available right now' error page. The team is working towards a swift resolution. Currently scheduled appointments will not be affected but leads my experience delays or slowness while scheduling.

Services unavailable

Jul <var data-var='date'>31</var>, <var data-var='time'>09:02</var> EDT Resolved - The incident was resolved in the evening hours of July 30th. Jul <var data-var='date'>30</var>, <var data-var='time'>10:11</var> EDT Monitoring - Microsoft Azure, the network that hosts Tenant Turner's servers, is currently experiencing intermittent outages. Access to Tenant Turner is limited at this time in some locations, and lead phone calls to your Tenant Turner phone number may also be impacted. We will continue to monitor the situation and send a notice with the servers are back up and running.

Microsoft Azure is currently experiencing intermittent outages

May <var data-var='date'>30</var>, <var data-var='time'>17:22</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>17:09</var> EDT Identified - SentriLock is currently experiencing a code generation error, thus Tenant Turner is unable to generate new one-time codes at this time. If a self-access viewing was already scheduled before this outage, tenant leads should still be able to access the rental with their one-time code. Requests for new codes that cannot be generated while the SentriLock API is down will be put into a queue. Once the SentriLock API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. SentriLock acknowledged the outage and is working to resolve the issue.

SentriLock API Outage

Nov <var data-var='date'>16</var>, <var data-var='time'>15:03</var> EST Resolved - CodeBox Inc. let us know that new, one-time code generation was back up and running as of 2:57pm ET. Our team has tested and confirmed that new codes can be generated through Tenant Turner via the API. Prospective tenants will be notified to schedule their viewings and get new codes if they attempted to do so while the CodeBox API was down. Nov <var data-var='date'>16</var>, <var data-var='time'>10:02</var> EST Update - CodeBox, Inc. is currently experiencing a code generation error, thus Tenant Turner is unable to generate new one-time codes at this time. If a self-access CodeBox viewing was already scheduled before this outage, tenant leads should still be able to access the rental with their one-time code. Requests for new codes that cannot be generated while the CodeBox API is down will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. CodeBox acknowledged the outage at 9:24am ET and is working to resolve the issue. Nov <var data-var='date'>16</var>, <var data-var='time'>10:02</var> EST Identified - CodeBox, Inc. is currently experiencing a code generation error, thus Tenant Turner is unable to generate new one-time codes at this time. If a self-access CodeBox viewing was already scheduled before this outage, tenant leads should still be able to access the rental with their one-time code. Requests for new codes that cannot be generated while the CodeBox API is down will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. CodeBox acknowledged the outage at 9:24am ET and is working to resolve the issue.

CodeBox API Outage

Aug <var data-var='date'>21</var>, <var data-var='time'>12:14</var> EDT Resolved - CodeBox Inc. let us know that new, one-time code generation was back up and running as of 12pm ET. Our team has tested and confirmed that new codes can be generated through Tenant Turner via the API. Prospective tenants will be notified to schedule their viewings and get new codes if they attempted to do so while the CodeBox API was down. Aug <var data-var='date'>21</var>, <var data-var='time'>11:06</var> EDT Identified - CodeBox, Inc. is currently experiencing a code generation error, thus Tenant Turner is unable to generate new one-time codes at this time. If a self-access CodeBox viewing was already scheduled before this outage, tenant leads should still be able to access the rental with their one-time code. Requests for new codes that cannot be generated while the CodeBox API is down will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. CodeBox acknowledged the outage at 10:43am ET and is working to resolve the issue.

CodeBox API Outage Resolved

Mar <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 7</var>, <var data-var='time'>08:56</var> EST Update - Tenant Turner is up and fully operational. Mar <var data-var='date'> 7</var>, <var data-var='time'>08:52</var> EST Update - We are continuing to investigate this issue. Mar <var data-var='date'> 7</var>, <var data-var='time'>08:49</var> EST Investigating - The Tenant Turner site is currently down. Our team is investigating the issue. We will continue to share updates as we have them.

Tenant Turner site down

Dec <var data-var='date'>29</var>, <var data-var='time'>13:04</var> EST Resolved - CodeBox identified the source of the non-responsiveness and corrected it. Dec <var data-var='date'>29</var>, <var data-var='time'>12:03</var> EST Update - The CodeBox API has resumed responding to code generation requests. While this issue is resolved, we'll continue to monitor. Please reach out to our support team if you experience anything unexpected. Thank you! Dec <var data-var='date'>29</var>, <var data-var='time'>09:52</var> EST Investigating - The CodeBox API is intermittently not responding, thus we are unable to generate one-time codes at this time. Codes that have previously been generated will be sent to prospective tenants. Requests for new codes that cannot be generated while the CodeBox API is down will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. The CodeBox technical team is investigating.

CodeBox API unable to generate new codes

Sep <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> EDT Resolved - Microsoft Azure now seems to be in a stable place and systems are back up and running. If a tenant lead had trouble scheduling through Tenant Turner or accessing a rental for a scheduled appointment, you may need to reach out to help reschedule them. Our support team is here to help! Sep <var data-var='date'> 7</var>, <var data-var='time'>13:18</var> EDT Monitoring - Microsoft Azure, the network that hosts Tenant Turner's servers, is currently experiencing widespread outages. Access to Tenant Turner is limited at this time and lead phone calls to your Tenant Turner phone number may also be impacted. We will continue to monitor the situation and send a notice with the servers are back up and running.

Microsoft Azure having widespread issues

Aug <var data-var='date'> 5</var>, <var data-var='time'>09:18</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>18:53</var> EDT Monitoring - CodeBox has released a fix for their API issue. We're seeing one-time use codes being generated again. Any prospective tenant who attempted to schedule a showing but was not able to get a code has received an email from Tenant Turner notifying them that they can schedule showings again. We'll continue to monitor and mark this issue as resolved if we do not see any other issues. Aug <var data-var='date'> 2</var>, <var data-var='time'>15:55</var> EDT Investigating - Earlier today the CodeBox API stopped responding, thus we are unable to generate one-time codes at this time. Codes that have previously been generated will be sent to prospective tenants. Requests for new codes that cannot be generated while the CodeBox API is down will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. CodeBox acknowledged the outage at noon ET and is working to resolve the issue.

Oct <var data-var='date'>14</var>, <var data-var='time'>15:27</var> EDT Resolved - The issue with CodeBox generating new codes has been resolved. Please reach out to our support team if you experience anything unexpected. Thank you! Oct <var data-var='date'>14</var>, <var data-var='time'>14:22</var> EDT Identified - We learned that CodeBox lockboxes are currently unable to generate new codes. This issue impacts the box's ability to generate on-demand codes for vendors, agents, etc. and it impacts the scheduling of new CodeBox self-access appointments. It does not impact viewings that have already been scheduled. We will continue to update this page as we know more.

CodeBoxes currently unable to generate new codes

Jul <var data-var='date'>13</var>, <var data-var='time'>09:36</var> EDT Resolved - Systems have returned to normal operating capacity. Jul <var data-var='date'>13</var>, <var data-var='time'>09:34</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>12</var>, <var data-var='time'>14:08</var> EDT Update - We received communication from Microsoft that multiple of their hosting customers are having similar server connectivity issues. We continue to monitor. Jul <var data-var='date'>12</var>, <var data-var='time'>12:51</var> EDT Investigating - We are seeing slow server responsiveness and connectivity delays. Customers have reported receiving "This site can't be reached" messages. We are investigating and will provide updates as they are available.

Connectivity slowness

Apr <var data-var='date'> 2</var>, <var data-var='time'>09:07</var> EDT Resolved - This incident has been resolved. For more details on the Microsoft outage go to, https://techcrunch.com/2021/04/01/microsoft-outage-knocks-sites-and-services-offline/ Apr <var data-var='date'> 1</var>, <var data-var='time'>18:39</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 1</var>, <var data-var='time'>17:55</var> EDT Identified - Tenant Turner hosting provider is currently having DNS issues that are preventing Tenant Turner from rendering.

Microsoft Azure Hosting Service Experiencing DNS Issues

Apr <var data-var='date'>22</var>, <var data-var='time'>21:22</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>16:50</var> EDT Update - CodeBox restored their API server, and we are able to once again generate codes. This issue is resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>15:06</var> EDT Investigating - At 2:26pm ET the CodeBox API stopped responding, thus we are unable to generate one-time codes at this time. Codes that have previously been generated will be sent to prospective tenants. Requests for new codes that cannot be generated while the CodeBox API is down will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. CodeBox acknowledged the outage at 3:00pm ET and is working to resolve the issue.

CodeBox code generation failure 2020-04-22

Feb <var data-var='date'>25</var>, <var data-var='time'>11:37</var> EST Resolved - CodeBox restored their API server, and we are able to once again generate codes. This issue is resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>11:00</var> EST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>25</var>, <var data-var='time'>09:18</var> EST Investigating - At 8:15am ET we reported to CodeBox that we are unable to generate one-time codes because their API is not responding. Codes that have previously been generated will be sent to prospective tenants. Requests for new codes that cannot be generated while the CodeBox API is down, will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewing and get new codes. CodeBox acknowledged the outage at 9:00am ET and is working to resolve the issue.

CodeBox code generation failure

Jan <var data-var='date'>23</var>, <var data-var='time'>18:00</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>10:42</var> EST Monitoring - CodeBox has made a security change to their API which is temporarily preventing self access viewing codes from being generated. Codes that have previously been generated will be sent to prospective tenants. Requests for new codes that cannot be generated while the CodeBox API is down, will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewing and get new codes.

CodeBox New Code Generation Issues

Nov <var data-var='date'> 8</var>, <var data-var='time'>14:44</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'> 6</var>, <var data-var='time'>17:26</var> EST Update - Website and phone systems are fully operational now. We are continuing to monitor for any further issues. Nov <var data-var='date'> 6</var>, <var data-var='time'>07:22</var> EST Monitoring - When did the issue occur? Wednesday, 11/6, from 7:22am EST to 5:26pm EST What Tenant Turner functionality was impacted? When leads called your Tenant Turner phone number they received an application error. Some leads were able to get through and receive text messages, but most did not. A small number of Tenant Turner users also had an issue logging in to Tenant Turner and viewing their Tenant Turner listings on their website. What occurred? On Tuesday, 11/5, we upgraded our web servers to improve the performance and speed of Tenant Turner. On Wednesday, 11/6, at 7:22am EST we started receiving errors in our phone system logs. Our team immediately started investigating the issue and reached out to several different providers for assistance. We found that the errors were originating from OpenDNS* whom had partially blocked one of our subdomains causing the issue to occur. We were able to rebuild a new web server to direct traffic there by 5:26pm EST, which solved the issue. OpenDNS also ended up unblocking our domain early Thursday morning (by 4:30a EST). What are we doing now? OpenDNS has yet to provide a reason for the partial block but it appears that they did so in error. We're working with OpenDNS to understand why the block occurred and ensure they don't block us again. We're also actively monitoring our error logs to know if anything were to happen again. If we see anything in those logs, an update will be posted here. *OpenDNS Global Network is a Cisco subsidiary that provides content filtering for mostly enterprise businesses. OpenDNS is not associated with Tenant Turner nor any of our infrastructure providers, but they are part of the backbone of the Internet. They process an estimated 100 billion internet traffic requests daily from 85 million users through 25 data centers worldwide, which is why our phone systems were impacted without warning.

Is Tenant Turner down?

Tenant Turner status is UP

Lastest published events

Update Browser error at login screen

Tenant Turner software

Azure outage 10/29

Tenant Turner Services, Components and Regions

Recent Tenant Turner events

Update Browser error at login screen

Tenant Turner software

Azure outage 10/29

Phone System outage 10/22/25

CodeBox code generation outage

Services unavailable