Status: Resolved Atlassian has reported an incident which occured between 01:00 UTC and 07:25 UTC:
https://jira-software.status.atlassian.com/incidents/vwrp378v0zmk

This resulted in Tempo failing to load for many customers. The incident has resolved and Tempo services are confirmed to be working normally. Affected components
 <ul>
 <li>Tempo for Slack (Operational)</li>
<li>Tempo for Jira Cloud Help Center (Operational)</li>
<li>Capacity Planner (Operational)</li>
<li>Timesheets (Operational)</li>
<li>Financial Manager (Operational)</li>
<li>Jira (Operational)</li>
 </ul>

Disruption to Atlassian services

Status: Complete All data validation has completed. Affected components
 <ul>
 <li>Tempo for Slack (Operational)</li>
<li>Tempo for Jira Cloud Help Center (Operational)</li>
<li>Capacity Planner (Operational)</li>
<li>Timesheets (Operational)</li>
<li>Financial Manager (Operational)</li>
<li>Jira (Operational)</li>
 </ul>

Maintenance: Planned infrastructure maintenance

Status: Resolved The incident has been resolved.
During the incident we had to block Jira Issue webhook processing, but any updates in Jira since September 16th at 8:30pm have been processed normally. Affected components
 <ul>
 <li>Capacity Planner (Operational)</li>
<li>Timesheets (Operational)</li>
<li>Financial Manager (Operational)</li>
 </ul>

Slow response times and elevated errors

Status: Resolved This incident has been resolved. The affected Tempo apps have been restored and are operating normally for impacted customers. A fix has been deployed to prevent recurrence.

If you're still experiencing issues, please contact Tempo Support. Affected components
 <ul>
 <li>Tempo for Slack (Operational)</li>
<li>Tempo for Jira Cloud Help Center (Operational)</li>
<li>Tempo Loop (Operational)</li>
<li>Time Tracker (Operational)</li>
<li>Capacity Planner (Operational)</li>
<li>Timesheets (Operational)</li>
<li>Financial Manager (Operational)</li>
<li>Jira (Operational)</li>
 </ul>

Tempo App Unavailability

Status: Resolved This incident has been resolved.

Degraded performance

Status: Resolved The issue has been resolved. Affected components
 <ul>
 <li>Tempo Loop (Operational)</li>
 </ul>

Elevated API Errors

Status: Monitoring The migration of Timesheets, Capacity Planner, and Financial Manager to Forge: https://www.tempo.io/product-news/tempo-moves-to-forge is underway, but the automatic rollout did not start on March 31, 2026 as planned. 

The automatic migration to Forge is tentatively scheduled to begin on June 15, 2026. You have the option to do either of the following:


• Perform a manual update
Review the expected changes (see links below) and assess any impacts to your workflows. If the impact is manageable, we recommend updating manually to control the timing of your instance’s migration.
• Wait for automatic update
The automatic rollout will occur gradually, so we are unable to confirm the exact date your instance will be updated. It will not be possible to schedule, delay, or opt out once started.

After your instance is updated, you will receive an in-app notification confirming the change. You can also verify if your instance has migrated to Forge by checking the app versions: https://tempo-io.atlassian.net/wiki/spaces/DRAFTTIMESHEETS/pages/5679415354/Timesheets+Migration+to+Forge+FAQs#How-to-Check-Your-Current-Version.

Breaking changes
Most of the migration is seamless, but a few things will change that may affect you, particularly around JQL filters:

• JQL filter syntax – issueInternal, Account, Tempo Team, and custom field IDs
• Tempo Panels in Jira issue view
• Keyboard shortcuts
• OAuth app URLs


Please review the relevant documentation to prepare for changes that might affect you:

• Expected Changes in Timesheets on Forge: https://help.tempo.io/timesheets/latest/expected-changes-in-timesheets-on-forge
• Expected Changes in Capacity Planner on Forge: https://help.tempo.io/planner/latest/expected-changes-in-capacity-planner-on-forge
• Expected Changes in Financial Manager on Forge: https://help.tempo.io/financialmanager/latest/expected-changes-in-financial-manager-on-forge

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Lastest published events

Disruption to Atlassian services

Maintenance: Planned infrastructure maintenance

Slow response times and elevated errors

Tempo Services, Components and Regions

Recent Tempo events

Disruption to Atlassian services

Maintenance: Planned infrastructure maintenance

Slow response times and elevated errors

Tempo App Unavailability

Degraded performance

Elevated API Errors