Sep <var data-var='date'>29</var>, <var data-var='time'>20:58</var> CEST Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Sep <var data-var='date'>29</var>, <var data-var='time'>20:56</var> CEST Monitoring - Microsoft pushed a fix which seems to resolve the issue. We will monitor document agents in Templafy at this point of time. Sep <var data-var='date'>29</var>, <var data-var='time'>19:01</var> CEST Investigating - Intermittent request failures and increased latency across Azure OpenAI, Azure AI Foundry, and Cognitive Services. We are following the updates from Microsoft.

Document agents not responding in West Europe (Production 0), West Europe (Production 1) and West Europe (Production 5)

Sep <var data-var='date'> 9</var>, <var data-var='time'>10:09</var> CEST Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Sep <var data-var='date'> 8</var>, <var data-var='time'>13:49</var> CEST Monitoring - The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions. Sep <var data-var='date'> 8</var>, <var data-var='time'>10:24</var> CEST Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. Some customers might experience issues in using the find template and update document functionality in the Word VSTO Add-ins. Further updates will be posted here soon.

Service degradation - Customers might experience issues with the Find Template and Update Document functionality in the Word VSTO Add-ins.

Aug <var data-var='date'>14</var>, <var data-var='time'>16:57</var> CEST Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Aug <var data-var='date'>14</var>, <var data-var='time'>16:31</var> CEST Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. Users could encounter issues when updating Word documents using VSTO add-ins. Further updates will be posted here soon.

Service degradation - Potential Issues Updating Word Documents in VSTO Add-ins

Jun <var data-var='date'>24</var>, <var data-var='time'>16:42</var> CEST Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Jun <var data-var='date'>24</var>, <var data-var='time'>15:42</var> CEST Monitoring - The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions. Jun <var data-var='date'>24</var>, <var data-var='time'>14:54</var> CEST Identified - Customers using West Europe (Production 0) may have experienced errors or delays while loading the application. Further updates will be posted here soon.

Transient errors in West Europe (Production 0) and West Europe (Production 5)

Jun <var data-var='date'> 8</var>, <var data-var='time'>16:45</var> CEST Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. Jun <var data-var='date'> 8</var>, <var data-var='time'>16:37</var> CEST Monitoring - At 13:45 UTC on 08 June 2026, Microsoft confirmed that the platform issue affecting Azure OpenAI Service across multiple regions had been mitigated. Jun <var data-var='date'> 8</var>, <var data-var='time'>09:45</var> CEST Identified - Microsoft reported that, starting at 09:45 CET on 8 June 2026, it identified an incident affecting the Azure OpenAI Service in multiple regions. Further updates will be posted here soon.

AI Services are impacted by an Azure Open AI services incident

Apr <var data-var='date'> 2</var>, <var data-var='time'>13:08</var> CEST Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Apr <var data-var='date'> 1</var>, <var data-var='time'>17:35</var> CEST Monitoring - The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions. Apr <var data-var='date'> 1</var>, <var data-var='time'>14:39</var> CEST Update - The engineers have identified the root cause and are working towards a fix. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:20</var> CEST Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.

Document creation services 1.1 connector is not generating documents

Mar <var data-var='date'>31</var>, <var data-var='time'>13:57</var> CEST Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Mar <var data-var='date'>31</var>, <var data-var='time'>12:41</var> CEST Monitoring - The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions. Mar <var data-var='date'>31</var>, <var data-var='time'>12:09</var> CEST Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.

Intermittent issues accessing Templafy - West Europe (Production 0)

Mar <var data-var='date'>12</var>, <var data-var='time'>15:50</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Mar <var data-var='date'>12</var>, <var data-var='time'>14:20</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>12</var>, <var data-var='time'>14:08</var> CET Identified - We have identified an issue that affects a subset of customers on West Europe (Production0), Australia East (Production 3), West Europe (Production5) and are working towards a resolution. Further updates will be posted here soon.

Issues when accessing Templafy

Mar <var data-var='date'>10</var>, <var data-var='time'>15:47</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Mar <var data-var='date'>10</var>, <var data-var='time'>14:28</var> CET Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.

Service degradation - Unable to create documents

Mar <var data-var='date'> 9</var>, <var data-var='time'>12:12</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Mar <var data-var='date'> 9</var>, <var data-var='time'>10:43</var> CET Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon. Mar <var data-var='date'> 9</var>, <var data-var='time'>09:54</var> CET Investigating - We are currently investigating this issue.

Update presentation is not working for any PowerPoint presentation

Mar <var data-var='date'> 4</var>, <var data-var='time'>10:13</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Mar <var data-var='date'> 4</var>, <var data-var='time'>09:51</var> CET Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon. Mar <var data-var='date'> 4</var>, <var data-var='time'>09:35</var> CET Investigating - We are currently investigating this issue.

Assets are not visible in new experience West Europe (Production 0)

Feb <var data-var='date'>24</var>, <var data-var='time'>12:06</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Feb <var data-var='date'>24</var>, <var data-var='time'>11:53</var> CET Monitoring - The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions. Feb <var data-var='date'>24</var>, <var data-var='time'>10:53</var> CET Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon. Feb <var data-var='date'>24</var>, <var data-var='time'>10:00</var> CET Update - We are continuing to investigate this issue. Feb <var data-var='date'>24</var>, <var data-var='time'>09:53</var> CET Investigating - We are currently investigating this issue.

Library insight admin area not rendering

Feb <var data-var='date'>20</var>, <var data-var='time'>15:29</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Feb <var data-var='date'>20</var>, <var data-var='time'>15:22</var> CET Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon. Feb <var data-var='date'>20</var>, <var data-var='time'>14:36</var> CET Investigating - We are currently investigating this issue.

Service degradation - Failure to request Public API (Production 0)

Feb <var data-var='date'>18</var>, <var data-var='time'>14:18</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Feb <var data-var='date'>18</var>, <var data-var='time'>13:17</var> CET Monitoring - The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions. Feb <var data-var='date'>18</var>, <var data-var='time'>12:20</var> CET Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. Admins in West Europe (Production 1) and East US (Production 2) may experience delays when accessing Library Insights. Further updates will be posted here soon.

Service degradation - Admins may experience issues when loading Library Insights

Feb <var data-var='date'> 9</var>, <var data-var='time'>16:28</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Feb <var data-var='date'> 9</var>, <var data-var='time'>09:15</var> CET Monitoring - The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions. Feb <var data-var='date'> 9</var>, <var data-var='time'>08:30</var> CET Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.

Users encounter issues when accessing West Europe (Production 1)

Jan <var data-var='date'>29</var>, <var data-var='time'>17:12</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Jan <var data-var='date'>29</var>, <var data-var='time'>17:08</var> CET Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>29</var>, <var data-var='time'>17:07</var> CET Monitoring - The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions. Jan <var data-var='date'>29</var>, <var data-var='time'>14:21</var> CET Identified - We have identified an issue that affects a subset of customers in West Europe (Production 0), West Europe (Production 1), West Europe (Production 5) and are working towards a resolution. We are impacted by an Open AI service availability in Azure, due to this some request using Document Agents and AI Assistant could experience degraded performance. Further updates will be posted here soon.

Document Agents and AI Assistant Service Degradation

Jan <var data-var='date'>29</var>, <var data-var='time'>12:56</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Jan <var data-var='date'>29</var>, <var data-var='time'>12:14</var> CET Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.

Service degradation - Content Library is not accessible in West Europe (Production 0)

Jan <var data-var='date'>27</var>, <var data-var='time'>20:44</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Jan <var data-var='date'>27</var>, <var data-var='time'>18:34</var> CET Monitoring - The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. Jan <var data-var='date'>27</var>, <var data-var='time'>11:57</var> CET Update - Microsoft has reported the issue on their status page: https://azure.status.microsoft/en-gb/status Jan <var data-var='date'>27</var>, <var data-var='time'>11:44</var> CET Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. We are impacted by an Open AI service availability in Azure, due to this some request using Document Agents and Ai Assistant could experience degraded performance. Further updates will be posted here soon.

Document Agents and Ai Assistant Service Degradation

Dec <var data-var='date'>17</var>, <var data-var='time'>16:04</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Dec <var data-var='date'>17</var>, <var data-var='time'>10:06</var> CET Monitoring - The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions. Dec <var data-var='date'>17</var>, <var data-var='time'>09:19</var> CET Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.

Degraded performance detected on West Europe (Production 1)

Dec <var data-var='date'>16</var>, <var data-var='time'>11:37</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Dec <var data-var='date'>15</var>, <var data-var='time'>09:48</var> CET Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>12</var>, <var data-var='time'>10:44</var> CET Monitoring - The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions. Dec <var data-var='date'>12</var>, <var data-var='time'>09:59</var> CET Identified - Due to a DNS update, a subset of end users might experience security prompt regarding SSL certificates on accessing Templafy. We have identified the issue and are working towards a resolution. Further updates will be posted here soon.

DNS issue on accessing Templafy - All production environments

Nov <var data-var='date'> 6</var>, <var data-var='time'>15:47</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Nov <var data-var='date'> 6</var>, <var data-var='time'>14:26</var> CET Monitoring - The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions. Nov <var data-var='date'> 6</var>, <var data-var='time'>13:54</var> CET Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon. Nov <var data-var='date'> 6</var>, <var data-var='time'>13:09</var> CET Update - We are continuing to investigate this issue. Nov <var data-var='date'> 6</var>, <var data-var='time'>12:10</var> CET Investigating - We are currently investigating this issue.

Desktop clients are failing when checking for updates

Oct <var data-var='date'>30</var>, <var data-var='time'>10:18</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Oct <var data-var='date'>29</var>, <var data-var='time'>21:31</var> CET Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>29</var>, <var data-var='time'>20:18</var> CET Monitoring - Engineers are monitoring the recovery of Microsoft's Azure Front Door services, which is leading to gradual recovery of our services. Full access for all users is expected to resume gradually. Oct <var data-var='date'>29</var>, <var data-var='time'>19:27</var> CET Update - We're currently investigating an issue affecting Library App builds. The issue is related to a wider Microsoft Azure outage. Our engineers are monitoring the situation and working to restore normal functionality as soon as possible. Oct <var data-var='date'>29</var>, <var data-var='time'>17:20</var> CET Identified - We have identified an issue that affects all customers. Further updates will be posted here soon.

Major cloud provider outage

Oct <var data-var='date'>29</var>, <var data-var='time'>21:55</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Oct <var data-var='date'>29</var>, <var data-var='time'>17:50</var> CET Update - The engineering team has provided a solution, but they are blocked from releasing it because of the major Microsoft Azure outage. Oct <var data-var='date'>29</var>, <var data-var='time'>16:13</var> CET Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.

Service degradation: Unable to insert assets in PowerPoint, Word and Outlook in West Europe (Production 0)

Oct <var data-var='date'>27</var>, <var data-var='time'>13:10</var> CET Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Oct <var data-var='date'>27</var>, <var data-var='time'>12:27</var> CET Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. The issue is that images from integrations are not showing previews, inserting the image is still working. Further updates will be posted here soon.

Service degradation: Previews of images from integrations are not loading in add-ins

Oct <var data-var='date'>22</var>, <var data-var='time'>15:12</var> CEST Resolved - The incident has been resolved, and further information will be provided in a postmortem shortly. We apologize for the impact to affected customers. Oct <var data-var='date'>22</var>, <var data-var='time'>14:59</var> CEST Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>22</var>, <var data-var='time'>13:31</var> CEST Identified - We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.

Is Templafy down?

Templafy status is UP

Lastest published events

Document agents not responding in West Europe (Production 0), West Europe (Production 1) and West Europe (Production 5)

Service degradation - Customers might experience issues with the Find Template and Update Document functionality in the Word VSTO Add-ins.

Service degradation - Potential Issues Updating Word Documents in VSTO Add-ins

Templafy Services, Components and Regions

Recent Templafy events

Document agents not responding in West Europe (Production 0), West Europe (Production 1) and West Europe (Production 5)

Service degradation - Customers might experience issues with the Find Template and Update Document functionality in the Word VSTO Add-ins.

Service degradation - Potential Issues Updating Word Documents in VSTO Add-ins

Transient errors in West Europe (Production 0) and West Europe (Production 5)

AI Services are impacted by an Azure Open AI services incident

Document creation services 1.1 connector is not generating documents