Status: Complete The site has recovered and all services are operational.

Maintenance: Voice Services Update - Chennai, India

Status: In progress The Telnyx anchorsite in "Mumbai, India" is currently out of service, and all voice calls are automatically re-routed to the nearest available anchorsite. No actions required. If you experience any audio issues or dropped calls during this maintenance window, please report them immediately to Telnyx Support. Affected components
 <ul>
 <li>Mumbai, India (Under maintenance)</li>
 </ul>

Maintenance: Voice Services Update - Mumbai, India

Status: Scheduled The Wireless team will be performing a DRA (Diameter Routing Agent) software upgrade across all sites. The DRAs will restart during the maintenance window. No customer impact is expected. The maintenance is not expected to last more than 1 hour. Affected components
 <ul>
 <li>Programmable Wireless (Under maintenance)</li>
 </ul>

Maintenance: DRA Updates

Maintenance: Voice Services Update - Montreal, Canada

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>US (Operational)</li>
<li>Europe (Operational)</li>
<li>Australia (Operational)</li>
<li>Middle East (Operational)</li>
 </ul>

Maintenance: Scheduled maintenance for Programmable Voice - Voice API/Programmable Voice - TeXML EU/US/APAC/UAE

Maintenance: Voice Services Update - Toronto, Canada

Maintenance: Voice Services Update - Sydney, Australia

Maintenance: Voice Services Update - Amsterdam, Netherlands

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Europe (Operational)</li>
<li>Australia (Operational)</li>
<li>Middle East (Operational)</li>
<li>US (Operational)</li>
 </ul>

Maintenance: Voice Services Update - London, UK

Status: In progress Maintenance has started Affected components
 <ul>
 <li>Dubai, UAE (Under maintenance)</li>
<li>Melbourne, Australia (Under maintenance)</li>
<li>Mumbai, India (Under maintenance)</li>
<li>Toronto, Canada (Under maintenance)</li>
<li>San Jose, CA (Under maintenance)</li>
<li>Chicago, IL (Under maintenance)</li>
<li>Ashburn, VA (Under maintenance)</li>
<li>Amsterdam, Netherlands (Under maintenance)</li>
<li>Chennai, India (Under maintenance)</li>
<li>Montreal, Canada (Under maintenance)</li>
<li>Sydney, Australia (Under maintenance)</li>
<li>London, UK (Under maintenance)</li>
<li>Frankfurt, Germany (Under maintenance)</li>
 </ul>

Maintenance: Voice Services Update - All Regions

Status: Resolved All cloud storage operations in us-west-1 are fully available. Affected components
 <ul>
 <li>Telnyx Storage (Operational)</li>
 </ul>

Cloud Storage us-west-1 Region Temporarily Unavailable

Status: Complete Maintenance completed Affected components
 <ul>
 <li>Programmable Wireless (Operational)</li>
 </ul>

Maintenance: [CH1] Wireguard Server Migration

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Europe (Operational)</li>
<li>US (Operational)</li>
<li>Australia (Operational)</li>
<li>Middle East (Operational)</li>
<li>Middle East (Operational)</li>
<li>Australia (Operational)</li>
<li>Europe (Operational)</li>
<li>US (Operational)</li>
 </ul>

Maintenance: Voice Services Update - Melbourne, Australia

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Frankfurt, Germany (Operational)</li>
<li>Mumbai, India (Operational)</li>
<li>Middle East (Operational)</li>
<li>Australia (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Europe (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>Amsterdam, Netherlands (Operational)</li>
<li>Chennai, India (Operational)</li>
<li>US (Operational)</li>
<li>Sydney, Australia (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>Europe (Operational)</li>
<li>Dubai, UAE (Operational)</li>
<li>Australia (Operational)</li>
<li>Melbourne, Australia (Operational)</li>
<li>Toronto, Canada (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>London, UK (Operational)</li>
<li>Montreal, Canada (Operational)</li>
<li>Middle East (Operational)</li>
<li>US (Operational)</li>
<li>London, UK (Operational)</li>
<li>Sydney, Australia (Operational)</li>
 </ul>

Maintenance: Voice services update - all regions

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>US (Operational)</li>
<li>Australia (Operational)</li>
<li>Middle East (Operational)</li>
<li>Middle East (Operational)</li>
<li>Australia (Operational)</li>
<li>Europe (Operational)</li>
<li>US (Operational)</li>
<li>Europe (Operational)</li>
 </ul>

Status: Resolved This is resolved Affected components
 <ul>
 <li>Kimi-K2.6 (Operational)</li>
 </ul>

Errors for K2.6 Chat Completions (Voice AI not affected)

Status: Resolved Engineers have resolved the issue and no further errors are observed at this time. Affected components
 <ul>
 <li>Telnyx's Support AI Assistant (TAIA) (Operational)</li>
 </ul>

Telnyx's Support AI Assistant (TAIA) - currently unavailable

Status: Scheduled The Wireless team will be performing maintenance on network signalling infrastructure in the Chicago (CH1) and Ashburn (DC2) sites. During this window, some wireless subscribers in North, Central and South America as well as the Caribbean may experience brief interruptions to SMS delivery. Data and voice services are not expected to be affected. The maintenance is expected to take up to 3 hours, with impact to individual subscribers not expected to last more than 15 minutes at a time. Affected components
 <ul>
 <li>Programmable Wireless (Under maintenance)</li>
 </ul>

Maintenance: Wireless Maintenance — CH1 & DC2

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Australia (Operational)</li>
<li>Asia (Beta) (Operational)</li>
 </ul>

Maintenance: SIP Trunking Signaling - Australia and Asia regions

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Canada (Operational)</li>
 </ul>

Maintenance: SIP Trunking Signaling - Canada region

Status: Resolved MMS delivery to AT&T destinations from 10DLC long codes returned to normal latency as of 18:30 UTC. Messages delayed during the incident were ultimately delivered; no resend is required. Affected components
 <ul>
 <li>NORAM (Operational)</li>
 </ul>

MMS Delivery Delays to AT&T Destinations

Status: Resolved Our downstream partner's fix for MMS messages from 10DLC senders on 501(c)(3) tax-exempt campaigns being falsely rejected with error 40008 has been confirmed. Error rates have remained at normal levels throughout the monitoring period. Affected components
 <ul>
 <li>NORAM (Operational)</li>
 </ul>

Elevated MMS Failures for 10DLC 501(c)(3) Campaigns

Status: Resolved This incident has been resolved. The issue affecting roaming data connectivity for some SIMs has been corrected, and service has returned to normal. Affected devices have re-established their data sessions and are operating as expected.

No action is required on your end. Thank you for your patience while we resolved this. Affected components
 <ul>
 <li>Programmable Wireless (Operational)</li>
 </ul>

Data Connectivity Issues - IMSI1

Status: Resolved The issue is confirmed to be resolved. Affected components
 <ul>
 <li>EMEA (Operational)</li>
<li>NORAM (Operational)</li>
<li>LATAM (Operational)</li>
<li>APAC (Operational)</li>
<li>APAC (Operational)</li>
<li>LATAM (Operational)</li>
<li>EMEA (Operational)</li>
<li>API Gateway (Operational)</li>
<li>NORAM (Operational)</li>
 </ul>

Intermittent 5XX responses on various API endpoints

Status: Resolved We implemented a fix and are monitoring the results.

Pease monitor this status page for further updates - https://status.telnyx.com/incidents/01M378DSKYYXBS4V46VY5GDC9N

Elevated API timeouts and 500 errors affecting messaging endpoints

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>API Gateway (Operational)</li>
 </ul>

Maintenance: API Gateway Maintenance - All Regions

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Sydney, Australia (Operational)</li>
<li>Frankfurt, Germany (Operational)</li>
<li>Dubai, UAE (Operational)</li>
<li>Mumbai, India (Operational)</li>
<li>Sydney, Australia (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>Chennai, India (Operational)</li>
<li>Australia (Operational)</li>
<li>Melbourne, Australia (Operational)</li>
<li>Australia (Operational)</li>
<li>London, UK (Operational)</li>
<li>London, UK (Operational)</li>
<li>US (Operational)</li>
<li>Middle East (Operational)</li>
<li>Middle East (Operational)</li>
<li>Amsterdam, Netherlands (Operational)</li>
<li>Toronto, Canada (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>Europe (Operational)</li>
<li>Europe (Operational)</li>
<li>Montreal, Canada (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>US (Operational)</li>
 </ul>

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Middle East (Operational)</li>
<li>Australia (Operational)</li>
<li>Europe (Operational)</li>
<li>US (Operational)</li>
<li>Europe (Operational)</li>
<li>US (Operational)</li>
<li>Australia (Operational)</li>
<li>Middle East (Operational)</li>
 </ul>

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Melbourne, Australia (Operational)</li>
<li>Toronto, Canada (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>Amsterdam, Netherlands (Operational)</li>
<li>Dubai, UAE (Operational)</li>
<li>Mumbai, India (Operational)</li>
<li>Montreal, Canada (Operational)</li>
<li>Sydney, Australia (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>London, UK (Operational)</li>
<li>Chennai, India (Operational)</li>
<li>Frankfurt, Germany (Operational)</li>
 </ul>

Status: Resolved Our downstream partner's fix for garbled message bodies on 10DLC SMS to T-Mobile destinations has been confirmed. Impact was limited to 10DLC senders assigned to 501(c)(3) tax-exempt campaigns. Both test and live traffic to T-Mobile destinations are delivering intact. An RCA will follow. Affected components
 <ul>
 <li>NORAM (Operational)</li>
 </ul>

SMS Delivery — Encoding Issues on Outbound Messages to T-Mobile

Status: Scheduled The Wireless team will be performing a UDSF (Unified Data Storage Function) software version rollback across all three sites (Chicago, Ashburn, and Sydney). This is a precautionary alignment to a Mavenir-supported version. The UDSF pods will restart during the maintenance window. No customer impact is expected. The maintenance is not expected to last more than 2 hours. Affected components
 <ul>
 <li>Programmable Wireless (Under maintenance)</li>
 </ul>

Maintenance: Wireless Maintenance - UDSF Version Rollback (All Sites)

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Montreal, Canada (Operational)</li>
<li>Toronto, Canada (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>London, UK (Operational)</li>
<li>Amsterdam, Netherlands (Operational)</li>
<li>Chennai, India (Operational)</li>
<li>Frankfurt, Germany (Operational)</li>
<li>Mumbai, India (Operational)</li>
<li>Sydney, Australia (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>Dubai, UAE (Operational)</li>
<li>Melbourne, Australia (Operational)</li>
 </ul>

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Australia (Operational)</li>
<li>Europe (Operational)</li>
<li>US (Operational)</li>
<li>Europe (Operational)</li>
<li>US (Operational)</li>
 </ul>

Status: Scheduled We will be doing a maintenance on wireguard server in the Ashburn (DC2) region. No IP addresses will be changed, so impact should be limited to client re-handshake with the server. 
No customer action required. Affected components
 <ul>
 <li>Programmable Wireless (Under maintenance)</li>
 </ul>

Maintenance: [DC2] Wireguard Server Migration

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Programmable Wireless (Operational)</li>
 </ul>

Maintenance: Scheduled Maintenance — Wireless Network Infrastructure (EMEA)

Status: Scheduled This maintenance has been rescheduled from September 18th to September 21st (06:00-09:00 UTC). The scope of work is unchanged. Affected components
 <ul>
 <li>Programmable Wireless (Under maintenance)</li>
 </ul>

Maintenance: Wireless Network Signalling Redundancy Test

Status: Resolved The elevated latency affecting messaging outbound requests has been resolved. We are continuing to monitor the service. Affected components
 <ul>
 <li>API V2 (Operational)</li>
<li>API V1 (Operational)</li>
 </ul>

Outbound Messaging Latency

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Sydney, Australia (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Europe (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>Amsterdam, Netherlands (Operational)</li>
<li>Sydney, Australia (Operational)</li>
<li>Frankfurt, Germany (Operational)</li>
<li>Toronto, Canada (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>London, UK (Operational)</li>
<li>Chennai, India (Operational)</li>
<li>US (Operational)</li>
<li>Mumbai, India (Operational)</li>
<li>US (Operational)</li>
<li>London, UK (Operational)</li>
<li>Australia (Operational)</li>
<li>Montreal, Canada (Operational)</li>
<li>Europe (Operational)</li>
<li>Dubai, UAE (Operational)</li>
<li>Melbourne, Australia (Operational)</li>
 </ul>

Status: Complete Maintenance is complete, all Cloud Storage services are now back to full availability. Affected components
 <ul>
 <li>Telnyx Storage (Operational)</li>
 </ul>

Maintenance: Telnyx Cloud Storage All Region Maintenance

Status: Resolved This is resolved Affected components
 <ul>
 <li>GLM-5.3-Flash (Operational)</li>
<li>GLM-5.3 (Operational)</li>
<li>Kimi-K2.6 (Operational)</li>
 </ul>

Intermittent errors for /v2/ai/openai/models and /v2/ai/openai/chat/completions

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>US (Operational)</li>
<li>Australia (Operational)</li>
<li>Europe (Operational)</li>
<li>US (Operational)</li>
<li>Europe (Operational)</li>
 </ul>

Maintenance: Emergency Maintenance — Wireless Network Infrastructure (EMEA)

Status: Resolved This is resolved Affected components
 <ul>
 <li>API V2 (Operational)</li>
<li>API V1 (Operational)</li>
 </ul>

Intermittent delays for some outbound messages

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Chicago, IL (Operational)</li>
<li>Amsterdam, Netherlands (Operational)</li>
<li>Montreal, Canada (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>London, UK (Operational)</li>
<li>Chennai, India (Operational)</li>
<li>Frankfurt, Germany (Operational)</li>
<li>Dubai, UAE (Operational)</li>
<li>Melbourne, Australia (Operational)</li>
<li>Mumbai, India (Operational)</li>
<li>Sydney, Australia (Operational)</li>
<li>Toronto, Canada (Operational)</li>
<li>San Jose, CA (Operational)</li>
 </ul>

Status: Resolved This issue is now resolved. Affected components
 <ul>
 <li>Mumbai, India (Operational)</li>
<li>Toronto, Canada (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>London, UK (Operational)</li>
<li>Chennai, India (Operational)</li>
<li>Frankfurt, Germany (Operational)</li>
<li>Montreal, Canada (Operational)</li>
<li>Sydney, Australia (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>Amsterdam, Netherlands (Operational)</li>
<li>Dubai, UAE (Operational)</li>
<li>Melbourne, Australia (Operational)</li>
 </ul>

Issues affecting call audio quality

Status: Resolved StatefulActor operations are now fully available. Affected components
 <ul>
 <li>Function Runtime (Operational)</li>
<li>Ship Pipeline (Operational)</li>
 </ul>

Edge Compute StatefulActor deploys and invocations degraded

Status: Resolved The issue affecting API Gateway requests in our dc2-gce location has been resolved, and service has returned to normal. Affected components
 <ul>
 <li>API Gateway (Operational)</li>
 </ul>

API Gateway errors in dc2-gce

Status: Resolved This issue is marked as resolved Affected components
 <ul>
 <li>Europe (Operational)</li>
<li>Australia (Operational)</li>
<li>US (Operational)</li>
<li>Europe (Operational)</li>
<li>US (Operational)</li>
 </ul>

Failed/delayed call recording deliveries, faxes and conference establishment

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Europe (Operational)</li>
<li>US (Operational)</li>
<li>Australia (Operational)</li>
<li>Europe (Operational)</li>
<li>US (Operational)</li>
 </ul>

Maintenance: Upcoming TLS Certificate renewal for SIP Trunking Signaling - CA region

Status: Resolved Edge Compute StatefulActor ship runtime is now operational. Affected components
 <ul>
 <li>Ship Pipeline (Operational)</li>
 </ul>

Edge Compute StatefulActor Deploys Partial Outage

Status: Complete maintenance is completed Affected components
 <ul>
 <li>Sydney, Australia (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>London, UK (Operational)</li>
<li>Chennai, India (Operational)</li>
<li>Frankfurt, Germany (Operational)</li>
<li>Melbourne, Australia (Operational)</li>
<li>Montreal, Canada (Operational)</li>
<li>Toronto, Canada (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Amsterdam, Netherlands (Operational)</li>
<li>Dubai, UAE (Operational)</li>
<li>Mumbai, India (Operational)</li>
 </ul>

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>London, UK (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>Europe (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>London, UK (Operational)</li>
<li>US (Operational)</li>
<li>Europe (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>Chennai, India (Operational)</li>
<li>Australia (Operational)</li>
<li>Mumbai, India (Operational)</li>
<li>Amsterdam, Netherlands (Operational)</li>
<li>Sydney, Australia (Operational)</li>
<li>Sydney, Australia (Operational)</li>
<li>Frankfurt, Germany (Operational)</li>
<li>Montreal, Canada (Operational)</li>
<li>Toronto, Canada (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>US (Operational)</li>
<li>Dubai, UAE (Operational)</li>
<li>Melbourne, Australia (Operational)</li>
 </ul>

Status: Complete We've completed the TLS certificate change at sip.telnyx.com.au: http://sip.telnyx.com.au servers.

For sip.telnyx.ca: http://sip.telnyx.ca, we've completed the certificate change at only one of the two proxy servers (sip-anycast2.telnyx.ca: http://sip-anycast2.telnyx.ca, 64.16.250.13).

The primary server (at sip-anycast1.telnyx.ca: http://sip-anycast1.telnyx.ca, 192.76.120.31) has not been changed; we're postponing this until Wednesday 9th September (next week) to give some customers a few more days to review and update TLS configurations.

Please note that the existing TLS certificate for sip.telnyx.ca: http://sip.telnyx.ca is due to expire on 12th September, so we'll still complete the renewal before the expiry. Affected components
 <ul>
 <li>Canada (Operational)</li>
<li>Australia (Operational)</li>
 </ul>

Maintenance: Upcoming TLS Certificate renewals for SIP Trunking Signaling - CA and AU regions

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Sydney, Australia (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>Amsterdam, Netherlands (Operational)</li>
<li>Toronto, Canada (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>London, UK (Operational)</li>
<li>Chennai, India (Operational)</li>
<li>Frankfurt, Germany (Operational)</li>
<li>Dubai, UAE (Operational)</li>
 </ul>

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Sydney, Australia (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>London, UK (Operational)</li>
<li>Chennai, India (Operational)</li>
<li>Frankfurt, Germany (Operational)</li>
<li>Dubai, UAE (Operational)</li>
<li>Toronto, Canada (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Amsterdam, Netherlands (Operational)</li>
 </ul>

Maintenance: Wireless billing maintenance

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Dubai, UAE (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Amsterdam, Netherlands (Operational)</li>
<li>Chennai, India (Operational)</li>
<li>Sydney, Australia (Operational)</li>
<li>Toronto, Canada (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>London, UK (Operational)</li>
<li>Frankfurt, Germany (Operational)</li>
 </ul>

Maintenance: Wireless Maintenance US Central PoP (CH1)

Status: Complete Maintenance complete.

Maintenance: TEST - Anchor Site OOR Maintenance Validation (will be deleted)

Status: Resolved This is resolved Affected components
 <ul>
 <li>GLM-5.3 (Operational)</li>
 </ul>

GLM-5.3 Degradation

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Europe (Operational)</li>
<li>US (Operational)</li>
<li>Europe (Operational)</li>
<li>US (Operational)</li>
<li>Australia (Operational)</li>
 </ul>

Status: Resolved The incident has been resolved, the systems recovering. Affected components
 <ul>
 <li>Telnyx Storage (Operational)</li>
 </ul>

Cloud Storage Partially Unavailable in All Regions

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Amsterdam, Netherlands (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Europe (Operational)</li>
<li>London, UK (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>Sydney, Australia (Operational)</li>
<li>Australia (Operational)</li>
<li>Sydney, Australia (Operational)</li>
<li>Toronto, Canada (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>US (Operational)</li>
<li>London, UK (Operational)</li>
<li>US (Operational)</li>
<li>San Jose, CA (Operational)</li>
<li>Chicago, IL (Operational)</li>
<li>Ashburn, VA (Operational)</li>
<li>Europe (Operational)</li>
<li>Dubai, UAE (Operational)</li>
<li>Chennai, India (Operational)</li>
<li>Frankfurt, Germany (Operational)</li>
 </ul>

Status: Resolved Closing Affected components
 <ul>
 <li>Kimi-K2.6 (Operational)</li>
<li>Programmable Wireless (Operational)</li>
 </ul>

Network connectivity issues in Frankfurt

Status: Resolved Issue was resolved Affected components
 <ul>
 <li>Programmable Wireless (Operational)</li>
 </ul>

Programmable Wireless data loss in Australia

Telnyx Ultra voices not available, affecting Assistant creation and update

Status: Scheduled The Wireless team will be applying configuration updates to Network Functions on the US East site. The work includes UPF configuration changes requiring restarts, timer parameter updates, and logging configuration enablement. There will be rolling restarts of some components, which have the potential to cause disruption to active data sessions. These disruptions are not expected to last more than 5 minutes.

This would affect users connected in North, Central and South America as well as the Caribbean. Affected components
 <ul>
 <li>Programmable Wireless (Under maintenance)</li>
 </ul>

Status: Resolved The issue has been resolved.

Outbound Canadian PSTN calls issues

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Sydney, Australia (Under maintenance)</li>
<li>Toronto, Canada (Under maintenance)</li>
<li>Ashburn, VA (Under maintenance)</li>
<li>Sydney, Australia (Under maintenance)</li>
<li>Australia (Under maintenance)</li>
<li>Chicago, IL (Under maintenance)</li>
<li>Europe (Under maintenance)</li>
<li>Chicago, IL (Under maintenance)</li>
<li>Amsterdam, Netherlands (Under maintenance)</li>
<li>Frankfurt, Germany (Under maintenance)</li>
<li>Ashburn, VA (Under maintenance)</li>
<li>London, UK (Under maintenance)</li>
<li>Chennai, India (Under maintenance)</li>
<li>Dubai, UAE (Under maintenance)</li>
<li>San Jose, CA (Under maintenance)</li>
<li>San Jose, CA (Under maintenance)</li>
<li>US (Under maintenance)</li>
<li>Europe (Under maintenance)</li>
<li>London, UK (Under maintenance)</li>
<li>US (Under maintenance)</li>
 </ul>

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Chennai, India (Under maintenance)</li>
<li>Dubai, UAE (Under maintenance)</li>
<li>Toronto, Canada (Under maintenance)</li>
<li>San Jose, CA (Under maintenance)</li>
<li>Chicago, IL (Under maintenance)</li>
<li>Ashburn, VA (Under maintenance)</li>
<li>Frankfurt, Germany (Under maintenance)</li>
<li>Sydney, Australia (Under maintenance)</li>
<li>London, UK (Under maintenance)</li>
<li>Amsterdam, Netherlands (Under maintenance)</li>
 </ul>

Status: Resolved The incident has been resolved and all cloud storage services are operational. Affected components
 <ul>
 <li>Telnyx Storage (Operational)</li>
 </ul>

Telnyx Cloud Storage Outage Across All Regions

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>US (Under maintenance)</li>
<li>Europe (Under maintenance)</li>
<li>Australia (Under maintenance)</li>
 </ul>

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Sydney, Australia (Under maintenance)</li>
<li>Toronto, Canada (Under maintenance)</li>
<li>Chicago, IL (Under maintenance)</li>
<li>London, UK (Under maintenance)</li>
<li>Frankfurt, Germany (Under maintenance)</li>
<li>Dubai, UAE (Under maintenance)</li>
<li>San Jose, CA (Under maintenance)</li>
<li>Ashburn, VA (Under maintenance)</li>
<li>Amsterdam, Netherlands (Under maintenance)</li>
<li>Chennai, India (Under maintenance)</li>
 </ul>

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Programmable Wireless (Under maintenance)</li>
 </ul>

Maintenance: Frankfurt Wireless - Restoration of Connectivity post incident of Aug 15th

Status: Complete This was completed. Affected components
 <ul>
 <li>Programmable Wireless (Operational)</li>
 </ul>

Maintenance: Wireless Maintenance - Europe

Status: Resolved This incident has been resolved Affected components
 <ul>
 <li>Kimi-K2.6 (Operational)</li>
 </ul>

AI Assistants with Data Locality Australia Failing

Wireless session drops

Status: Complete Maintenance on FR5 is completed Affected components
 <ul>
 <li>Frankfurt, Germany (Operational)</li>
 </ul>

Maintenance: Voice Services maintenance - FR5 Region

Status: Resolved Billing records are being processed normally Affected components
 <ul>
 <li>Programmable Wireless (Operational)</li>
 </ul>

Billing records processing lag

Status: Resolved This has been resolved since 2026-07-15 Affected components
 <ul>
 <li>API V2 (Operational)</li>
<li>API V1 (Operational)</li>
<li>Usage Reports (Operational)</li>
<li>US East Region (Operational)</li>
<li>US Central Region (Operational)</li>
<li>US West Region (Operational)</li>
<li>Kimi-K2.6 (Operational)</li>
<li>Telnyx Storage (Operational)</li>
<li>Mission Control Portal UI (Operational)</li>
<li>API Gateway (Operational)</li>
<li>Kimi-K2.6 (Operational)</li>
 </ul>

Ongoing incident with several services.

Maintenance: Wireless Maintenance US Central Site - 2 of 2

Maintenance: Wireless Maintenance US Central Site - 1 of 2

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Chicago, IL (Under maintenance)</li>
<li>Chicago, IL (Under maintenance)</li>
<li>Frankfurt, Germany (Under maintenance)</li>
<li>US (Under maintenance)</li>
<li>Australia (Under maintenance)</li>
<li>San Jose, CA (Under maintenance)</li>
<li>San Jose, CA (Under maintenance)</li>
<li>London, UK (Under maintenance)</li>
<li>Europe (Under maintenance)</li>
<li>Amsterdam, Netherlands (Under maintenance)</li>
<li>Sydney, Australia (Under maintenance)</li>
<li>Ashburn, VA (Under maintenance)</li>
<li>Europe (Under maintenance)</li>
<li>Ashburn, VA (Under maintenance)</li>
<li>London, UK (Under maintenance)</li>
<li>Chennai, India (Under maintenance)</li>
<li>US (Under maintenance)</li>
<li>Sydney, Australia (Under maintenance)</li>
<li>Dubai, UAE (Under maintenance)</li>
<li>Toronto, Canada (Under maintenance)</li>
 </ul>

Status: Complete Maintenance has completed Affected components
 <ul>
 <li>Frankfurt, Germany (Under maintenance)</li>
<li>Sydney, Australia (Under maintenance)</li>
<li>San Jose, CA (Under maintenance)</li>
<li>Amsterdam, Netherlands (Under maintenance)</li>
<li>Chennai, India (Under maintenance)</li>
<li>Dubai, UAE (Under maintenance)</li>
<li>Toronto, Canada (Under maintenance)</li>
<li>Chicago, IL (Under maintenance)</li>
<li>Ashburn, VA (Under maintenance)</li>
<li>London, UK (Under maintenance)</li>
 </ul>

Is Telnyx down?

Telnyx status is UNDER MAINTENANCE

Components with issues

Lastest published events

Maintenance: Voice Services Update - Chennai, India

Maintenance: Voice Services Update - Mumbai, India

Maintenance: Voice Services Update - Chennai, India

Telnyx Services, Components and Regions

Recent Telnyx events

Maintenance: Voice Services Update - Chennai, India

Maintenance: Voice Services Update - Mumbai, India

Maintenance: Voice Services Update - Chennai, India

Maintenance: DRA Updates

Maintenance: Voice Services Update - Montreal, Canada

Maintenance: Scheduled maintenance for Programmable Voice - Voice API/Programmable Voice - TeXML EU/US/APAC/UAE