Aug <var data-var='date'>21</var>, <var data-var='time'>07:30</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>05:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>19:07</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product. For your region, this maintenance will be between 3:30 UTC and 5:30 UTC During this maintenance window, there may be temporary disruptions to your 1E Solutions. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-8-release-notes.htm

DEX Solutions 26.8 Upgrade | EU West 1

Aug <var data-var='date'>20</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>19:01</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 17:00 UTC and 20:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-8-release-notes.htm

DEX Platform 26.8 Upgrade | West Europe 1

Aug <var data-var='date'>20</var>, <var data-var='time'>15:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>13:01</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>19:05</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product. For your region, this maintenance will be between 11:00 UTC and 13:00 UTC During this maintenance window, there may be temporary disruptions to your 1E Solutions. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-8-release-notes.htm

DEX Solutions 26.8 Upgrade | US East 1

Aug <var data-var='date'>20</var>, <var data-var='time'>13:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>18:59</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 8:00 UTC and 11:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-8-release-notes.htm

DEX Platform 26.8 Upgrade | East US 1

Aug <var data-var='date'>20</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>18:58</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 7:00 UTC and 10:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-8-release-notes.htm

DEX Platform 26.8 Upgrade | West US 2

Aug <var data-var='date'>19</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>18:56</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 18:00 UTC and 21:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-8-release-notes.htm

DEX Platform 26.8 Upgrade | UK South 1

Aug <var data-var='date'>19</var>, <var data-var='time'>13:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>18:54</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 8:00 UTC and 11:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-8-release-notes.htm

DEX Platform 26.8 Upgrade | West US 1

Aug <var data-var='date'>18</var>, <var data-var='time'>20:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>17:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>18:52</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 15:00 UTC and 18:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-8-release-notes.htm

DEX Platform 26.8 Upgrade | North Europe 1

Aug <var data-var='date'>18</var>, <var data-var='time'>16:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>14:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>19:03</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product. For your region, this maintenance will be between 12:00 UTC and 14:00 UTC During this maintenance window, there may be temporary disruptions to your 1E Solutions. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-8-release-notes.htm

DEX Solutions 26.8 Upgrade | CA Central 1

Aug <var data-var='date'>18</var>, <var data-var='time'>00:31</var> CEST Resolved - All our systems are back online and functional. Aug <var data-var='date'>17</var>, <var data-var='time'>18:17</var> CEST Update - We are continuing to investigate this issue. Aug <var data-var='date'>17</var>, <var data-var='time'>18:10</var> CEST Update - A potential cause has been identified and we're monitoring the situation Aug <var data-var='date'>17</var>, <var data-var='time'>16:52</var> CEST Investigating - We are currently investigating an issue with Login issues and/or connection establishments. A TeamViewer Client restart could resolve the issue.

Partial DNS Outage

Aug <var data-var='date'>17</var>, <var data-var='time'>14:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>18:49</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 8:00 UTC and 12:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-8-release-notes.htm

DEX Platform 26.8 Upgrade | Canada Central 1

Aug <var data-var='date'>11</var>, <var data-var='time'>11:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>13:21</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product. During this maintenance window, there may be temporary disruptions your DEX Solutions

DEX Solutions Scheduled Hotfix | CA Central 1

Aug <var data-var='date'>11</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>13:20</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product. During this maintenance window, there may be temporary disruptions your DEX Solutions

DEX Solutions Scheduled Hotfix | US East 1

Aug <var data-var='date'>11</var>, <var data-var='time'>07:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>13:18</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product. During this maintenance window, there may be temporary disruptions your DEX Solutions

DEX Solutions Scheduled Hotfix | EU West 1

Aug <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>11:09</var> CEST Scheduled - We will perform scheduled maintenance on TeamViewer’s core systems on August 01, from 08:00 PM 11:00 PM CET. During this time, some TeamViewer services may be temporarily unavailable. Running TeamViewer sessions are not affected.

Remote & Tensor : Scheduled Maintenance

Jul <var data-var='date'>29</var>, <var data-var='time'>16:21</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>15:21</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>15:20</var> CEST Scheduled - We will be undertaking maintenance to enhance the functionality and performance of your platform. This maintenance will be for 1 hour across all regions During this maintenance window, there is no expected disruption to service

DEX Platform maintenance - All Regions

Jul <var data-var='date'>23</var>, <var data-var='time'>18:50</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>17:50</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>23</var>, <var data-var='time'>17:49</var> CEST Scheduled - We will be undertaking maintenance to enhance the functionality and performance of your platform. This maintenance will be for 1 hour across all regions During this maintenance window, there is no expected disruption to service

Jul <var data-var='date'>20</var>, <var data-var='time'>22:02</var> CEST Resolved - The fix has been successfully implemented and service has now been restored. Following monitoring and validation, client connectivity and associated platform services are operating normally. We will continue to monitor the environment closely to ensure ongoing stability, but no further customer impact is expected at this time. Thank you for your patience while we worked to resolve this issue Jul <var data-var='date'>20</var>, <var data-var='time'>20:16</var> CEST Identified - We are currently implementing a fix to address an ongoing service issue. During this work, customers may experience intermittent disruption to client connectivity and associated platform services. Our engineering teams are actively monitoring the implementation and working to minimise impact. We will provide a further update once the changes have been completed and service stability has been confirmed. Thank you for your patience and understanding. Jul <var data-var='date'>20</var>, <var data-var='time'>16:47</var> CEST Update - We are continuing to investigate an issue affecting Software Inventory views, including Normalised Software and Source Inventory. Our engineering teams have implemented several changes aimed at improving database performance and have observed improvements in a number of affected environments. While service recovery has been seen for some customers, we are continuing to monitor the platform and validate the effectiveness of the mitigations. Some users may still experience intermittent issues or slower-than-expected performance while backend processing completes. We will provide a further update as soon as additional information becomes available. Engineers are working on this with the highest priority to ensure that platform stability returns to normal. Jul <var data-var='date'>18</var>, <var data-var='time'>11:31</var> CEST Monitoring - A fix has been deployed and validation confirms that data is now visible across all screens. We are continuing to monitor the platform over the weekend to ensure the issue remains resolve Jul <var data-var='date'>17</var>, <var data-var='time'>16:05</var> CEST Identified - We have identified the issue and a fix is currently being implemented. Please note there may be temporary disruptions to service and to 1E client connectivity during the fix window. Jul <var data-var='date'>17</var>, <var data-var='time'>15:12</var> CEST Investigating - We are currently experiencing an intermittent issue affecting the Normalized, Unmatched, and Software inventory pages within Inventory Insights. When loading these pages, a "No Data" message may be displayed. Our engineering team is actively working on a fix. We will provide a further update at 16:00 UTC.

DEX PLATFORM. Inventory Software pages not loading

Jul <var data-var='date'>20</var>, <var data-var='time'>10:20</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>17</var>, <var data-var='time'>16:03</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

DEX Platform Scheduled Hotfix | All Regions

Jul <var data-var='date'>16</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>11</var>, <var data-var='time'>14:07</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 17:00 UTC and 20:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm

DEX Platform 26.7 Upgrade | West Europe 1

Jul <var data-var='date'>16</var>, <var data-var='time'>16:05</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>15:05</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>15:04</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

DEX Platform Scheduled Hotfix | All regions excluding WEST EUROPE1

Jul <var data-var='date'>16</var>, <var data-var='time'>15:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>13:02</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>11</var>, <var data-var='time'>14:11</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product. For your region, this maintenance will be between 11:00 UTC and 13:00 UTC During this maintenance window, there may be temporary disruptions to your 1E Solutions. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm

DEX Solutions 26.7 Upgrade | US East 1

Jul <var data-var='date'>16</var>, <var data-var='time'>13:01</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>11</var>, <var data-var='time'>14:06</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 8:00 UTC and 11:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm

DEX Platform 26.7 Upgrade | East US 1

Jul <var data-var='date'>16</var>, <var data-var='time'>13:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>11</var>, <var data-var='time'>13:57</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 7:00 UTC and 11:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm

DEX Platform 26.7 Upgrade | Canada Central 1

Jul <var data-var='date'>15</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>11</var>, <var data-var='time'>14:04</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 18:00 UTC and 21:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-7-release-notes.htm

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DEX Solutions 26.8 Upgrade | EU West 1

DEX Platform 26.8 Upgrade | West Europe 1

DEX Solutions 26.8 Upgrade | US East 1

DEX Platform 26.8 Upgrade | East US 1

DEX Platform 26.8 Upgrade | West US 2

DEX Platform 26.8 Upgrade | UK South 1