Jul <var data-var='date'> 2</var>, <var data-var='time'>19:12</var> CEST Resolved - This issue has now been resolved. Further details can be found here https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running. Jun <var data-var='date'>29</var>, <var data-var='time'>16:36</var> CEST Update - Our teams are continuing work on hotfixes for the various supported versions. We have provided workarounds which are detailed in the following article depending on which version is being used. https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running. We will continue to monitor the situation and provide an update by 14:00 UTC on Tuesday 30th June Jun <var data-var='date'>28</var>, <var data-var='time'>14:49</var> CEST Monitoring - Our teams have created a hotfix and provided workarounds which are detailed in the following article depending on which version is being used. https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running. We will continue to monitor the situation and provide an update by 13:00 UTC on Monday 29th June Jun <var data-var='date'>28</var>, <var data-var='time'>11:55</var> CEST Update - Our teams are busy creating suitable hotfixes for the DEX Platform. More information will be available shortly covering the various versions via the banner on the Support Portal. The manual fix is still available as the previous update The next update will be before 14:00 UTC Jun <var data-var='date'>27</var>, <var data-var='time'>23:37</var> CEST Update - We have identified the root cause. The License.dll file that is used to communicate with the Licensing services has an embedded certificate, this certificate expired preventing the Coordinator service from starting. Our teams are working on the Hotfix We have resolved the issue with Single tenant SaaS Environments and have a manual fix to resolve On Prem customers prior to the hotfix being released. https://support.1e.com/portal/6/CUSTSUP/article/2668298242/Users%20are%20unable%20to%20login%20the%20Platform%20UI%20and%20the%20coordinator%20server%20will%20not%20start. Further updates will be provided 28/6/26 @10am Jun <var data-var='date'>27</var>, <var data-var='time'>21:10</var> CEST Identified - We have identified the issue and teams are working towards a fix. Jun <var data-var='date'>27</var>, <var data-var='time'>19:46</var> CEST Investigating - We are investigating an issue affecting the DEX Platform licensing service. Affected environments are unable to retrieve licensing information, which prevents instructions from being executed on the platform and/or preventing access. Impact Single Tenancy and On-Premises environments are affected Users see the error: "Licence Error The system in unable to retrieve it's license information" when trying to log in Infrastructure logs show: VerifyActivationSignature: failed(3) If users are already in the platform Instruction execution is unavailable will be presented with Error Cannot retrieve licensing information. Please see log for details. Client connectivity is not affected Current Status Our engineering and support teams are actively investigating the root cause. An out-of-hours escalation has been triggered and the cloud engineering team has been engaged. We are working towards a resolution and will provide updates every two hours. Next Update We will provide the next update by 20:00 UTC on 27 June 2026.

DEX Platform licensing service. Affected environments are unable to retrieve licensing information,

Jun <var data-var='date'>30</var>, <var data-var='time'>16:45</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>15:45</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>15:33</var> CEST Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>30</var>, <var data-var='time'>15:31</var> CEST Scheduled - We will be undertaking maintenance to enhance the functionality and performance of your platform. During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

Scheduled Maintenance DEX 30 June 20206

Jun <var data-var='date'>29</var>, <var data-var='time'>18:40</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>29</var>, <var data-var='time'>16:40</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>16:39</var> CEST Scheduled - We will be undertaking maintenance to enhance the functionality and performance of your platform. During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

DEX Platform Hotfix | All Regions

Jun <var data-var='date'>27</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>27</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>13:22</var> CEST Scheduled - To help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems. This maintenance may result in a limited availability of our services during this time-period June 27, 08:00 PM 11:00 PM [CET]. Running TeamViewer sessions are not affected by limited availability during the maintenance.

Scheduled Maintenance

Jun <var data-var='date'>22</var>, <var data-var='time'>16:00</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>15:52</var> CEST Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>22</var>, <var data-var='time'>15:52</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>22</var>, <var data-var='time'>15:37</var> CEST Investigating - We are currently investigating this issue.

Login issues

Jun <var data-var='date'>20</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>11:55</var> CEST Scheduled - To help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems. This maintenance may result in a limited availability of our services during this time-period 2026-06-20 between 8 - 10 PM CEST. Running TeamViewer sessions are not affected by limited availability during the maintenance.

Jun <var data-var='date'>18</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>14</var>, <var data-var='time'>13:49</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 17:00 UTC and 20:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm

DEX Platform 26.6 Upgrade | West Europe 1

Jun <var data-var='date'>18</var>, <var data-var='time'>15:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>12:01</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>14</var>, <var data-var='time'>13:57</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product. For your region, this maintenance will be between 11:00 UTC and 13:00 UTC During this maintenance window, there may be temporary disruptions to your 1E Solutions. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm

DEX Solutions 26.6 Upgrade | US East 1

Jun <var data-var='date'>18</var>, <var data-var='time'>14:05</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>13:05</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>13:04</var> CEST Scheduled - We will be undertaking maintenance to enhance the functionality and performance of your platform. During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

DEX Platform Scheduled Hotfix | UK South 1

Jun <var data-var='date'>18</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>14</var>, <var data-var='time'>13:48</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 8:00 UTC and 11:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm

DEX Platform 26.6 Upgrade | East US 1

Jun <var data-var='date'>17</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>14</var>, <var data-var='time'>13:46</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 18:00 UTC and 21:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm

DEX Platform 26.6 Upgrade | UK South 1

Jun <var data-var='date'>17</var>, <var data-var='time'>19:41</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>18:41</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>18:40</var> CEST Scheduled - We will be undertaking maintenance to enhance the functionality and performance of your platform. During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

DEX Platform Scheduled Hotfix | Multiple Regions

Jun <var data-var='date'>17</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>14</var>, <var data-var='time'>13:45</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 8:00 UTC and 11:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm

DEX Platform 26.6 Upgrade | West US 1

Jun <var data-var='date'>17</var>, <var data-var='time'>06:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>04:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>14</var>, <var data-var='time'>13:54</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product. For your region, this maintenance will be between 3:30 UTC and 5:30 UTC During this maintenance window, there may be temporary disruptions to your 1E Solutions. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm

DEX Solutions 26.6 Upgrade | EU West 1

Jun <var data-var='date'>16</var>, <var data-var='time'>19:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>16:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>14</var>, <var data-var='time'>13:43</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 15:00 UTC and 18:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm

DEX Platform 26.6 Upgrade | North Europe 1

Jun <var data-var='date'>16</var>, <var data-var='time'>15:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>13:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>14</var>, <var data-var='time'>13:55</var> CEST Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>14</var>, <var data-var='time'>13:52</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product. For your region, this maintenance will be between 12:00 UTC and 14:00 UTC During this maintenance window, there may be temporary disruptions to your 1E Solutions. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm

DEX Solutions 26.6 Upgrade | CA Central 1

Jun <var data-var='date'>15</var>, <var data-var='time'>13:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>14</var>, <var data-var='time'>13:41</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 8:00 UTC and 12:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-6-release-notes.htm

DEX Platform 26.6 Upgrade | Canada Central 1

Jun <var data-var='date'>10</var>, <var data-var='time'>10:31</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>10:01</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>09:32</var> CEST Investigating - We're currently experiencing issues with the TeamViewer Community platform, which is temporarily unavailable.

Community outage

Jun <var data-var='date'>10</var>, <var data-var='time'>09:52</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>08:41</var> CEST Investigating - A subset of our users are currently experiencing issues with downloading custom modules. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.

Degraded Performance - Custom modules

Jun <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>29</var>, <var data-var='time'>12:27</var> CEST Scheduled - To help with ensuring that we provide the best service possible with the appropriate resources, we are doing a scheduled short-term maintenance on our TeamViewer core systems. This maintenance may result in a limited availability of our services during this time-period June 06, 08:00PM - 11:00PM [CET]. Running TeamViewer sessions are not affected by limited availability during the maintenance.

May <var data-var='date'>28</var>, <var data-var='time'>19:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>17:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>19:52</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

DEX Platform Scheduled Hotfix | North Europe 1

May <var data-var='date'>28</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>19:51</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

DEX Platform Scheduled Hotfix | EASTUS1

May <var data-var='date'>27</var>, <var data-var='time'>16:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>15:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>14:50</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity.

DEX Platform Scheduled Hotfix | All Regions

May <var data-var='date'>26</var>, <var data-var='time'>18:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>16:39</var> CEST Scheduled - We will perform scheduled maintenance on the Remote & Tensor platform on 26 May 2026 to further improve performance and stability. This maintenance is part of previously communicated ongoing infrastructure and service optimizations, focused on strengthening long-term performance and reliability of administrative services. During this time, administrative operations may experience temporary reduced responsiveness or short interruptions. We will closely monitor the maintenance and address any issues if they arise. Thank you for your understanding as we continue to improve the reliability of our services.

Remote & Tensor Platforms - Maintenance

May <var data-var='date'>21</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>23:22</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 17:00 UTC and 20:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-5-release-notes.htm

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Lastest published events

DEX Platform licensing service. Affected environments are unable to retrieve licensing information,

Scheduled Maintenance DEX 30 June 20206

DEX Platform Hotfix | All Regions

TeamViewer Services, Components and Regions

Recent TeamViewer events

DEX Platform licensing service. Affected environments are unable to retrieve licensing information,

Scheduled Maintenance DEX 30 June 20206

DEX Platform Hotfix | All Regions

Scheduled Maintenance

Login issues

Scheduled Maintenance

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Is TeamViewer down?

TeamViewer status is UP

Lastest published events

DEX Platform licensing service. Affected environments are unable to retrieve licensing information,

Scheduled Maintenance DEX 30 June 20206

DEX Platform Hotfix | All Regions

TeamViewer Services, Components and Regions

Recent TeamViewer events

DEX Platform licensing service. Affected environments are unable to retrieve licensing information,

Scheduled Maintenance DEX 30 June 20206

DEX Platform Hotfix | All Regions

Scheduled Maintenance

Login issues

Scheduled Maintenance

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Get your FREE account now,
5 monitors included!