THIS IS A SCHEDULED EVENT Oct <var data-var='date'>9</var>, <var data-var='time'>05:30</var> - <var data-var='time'>07:30</var> CEST Oct <var data-var='date'> 3</var>, <var data-var='time'>23:36</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product. For your region, this maintenance will be between 3:30 UTC and 5:30 UTC During this maintenance window, there may be temporary disruptions to your 1E Solutions. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-10-release-notes.htm

DEX Solutions 26.10 Upgrade | EU West 1

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>8</var>, <var data-var='time'>13:00</var> - <var data-var='time'>15:00</var> CEST Oct <var data-var='date'> 3</var>, <var data-var='time'>23:34</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product. For your region, this maintenance will be between 11:00 UTC and 13:00 UTC During this maintenance window, there may be temporary disruptions to your 1E Solutions. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-10-release-notes.htm

DEX Solutions 26.10 Upgrade | US East 1

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>8</var>, <var data-var='time'>10:00</var> - <var data-var='time'>13:00</var> CEST Oct <var data-var='date'> 3</var>, <var data-var='time'>23:29</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 8:00 UTC and 11:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: [https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-10-release-notes.htm

DEX Platform 26.10 Upgrade | East US 1

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>8</var>, <var data-var='time'>09:00</var> - <var data-var='time'>12:00</var> CEST Oct <var data-var='date'> 3</var>, <var data-var='time'>23:27</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 7:00 UTC and 10:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-10-release-notes.htm

DEX Platform 26.10 Upgrade | West US 2

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>20:00</var> - <var data-var='time'>23:00</var> CEST Oct <var data-var='date'> 3</var>, <var data-var='time'>23:26</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 18:00 UTC and 21:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-10-release-notes.htm

DEX Platform 26.10 Upgrade | UK South 1

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>10:00</var> - <var data-var='time'>13:00</var> CEST Oct <var data-var='date'> 3</var>, <var data-var='time'>23:24</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 8:00 UTC and 11:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-10-release-notes.htm

DEX Platform 26.10 Upgrade | West US 1

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>6</var>, <var data-var='time'>17:00</var> - <var data-var='time'>20:00</var> CEST Oct <var data-var='date'> 3</var>, <var data-var='time'>23:22</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 15:00 UTC and 18:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-10-release-notes.htm

DEX Platform 26.10 Upgrade | North Europe 1

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>6</var>, <var data-var='time'>14:00</var> - <var data-var='time'>16:00</var> CEST Oct <var data-var='date'> 3</var>, <var data-var='time'>23:33</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product. For your region, this maintenance will be between 12:00 UTC and 14:00 UTC During this maintenance window, there may be temporary disruptions to your 1E Solutions. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-10-release-notes.htm

DEX Solutions 26.10 Upgrade | CA Central 1

Oct <var data-var='date'> 5</var>, <var data-var='time'>19:24</var> CEST Resolved - This issue is now resolved. To resolve the issue West Europe region has been upgraded to 26.10 Oct <var data-var='date'> 5</var>, <var data-var='time'>16:18</var> CEST Investigating - We are currently investigating an issue impacting customers hosted in our West Europe (WEU1) environment, where devices may not appear as expected within the platform. Our engineering teams have identified the source of the issue and are actively working towards remediation. We understand the impact this may have on your operations and are treating this as a high-priority incident. We will provide further updates as soon as more information becomes available

DEX Platform West Europe (WEU1)

Oct <var data-var='date'> 5</var>, <var data-var='time'>14:00</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 5</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 3</var>, <var data-var='time'>23:21</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 8:00 UTC and 12:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-10-release-notes.htm

DEX Platform 26.10 Upgrade | Canada Central 1

Oct <var data-var='date'> 5</var>, <var data-var='time'>13:51</var> CEST Resolved - We fixed the issue and all our systems are back online and functional. Oct <var data-var='date'> 5</var>, <var data-var='time'>12:47</var> CEST Monitoring - We fixed the issue which caused the degraded performance and we are monitoring the results. We will update our status page with new information as soon as possible. Oct <var data-var='date'> 5</var>, <var data-var='time'>11:27</var> CEST Investigating - We are currently investigating an issue that affects a subset of our US-based services. Users are currently experiencing issues accessing web.us.teamviewer.com.

Degraded performance on US services

Oct <var data-var='date'> 2</var>, <var data-var='time'>15:26</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 2</var>, <var data-var='time'>15:25</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 2</var>, <var data-var='time'>15:18</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

DEX UK South emergency change

Sep <var data-var='date'>26</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>26</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>10:18</var> CEST Scheduled - We will perform scheduled maintenance on TeamViewer’s core systems on September 26, from 08:00 PM to 11:00 PM CET. During this time, some TeamViewer services may be temporarily unavailable. Running TeamViewer sessions are not affected.

Remote & Tensor : Scheduled Maintenance

Sep <var data-var='date'>24</var>, <var data-var='time'>14:31</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>24</var>, <var data-var='time'>10:27</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>23</var>, <var data-var='time'>23:52</var> CEST Identified - We have identified an issue that may cause delays in the delivery of some outbound emails. Our engineers are working on a resolution and we will provide updates as they become available.

Remote & Tensor : Degraded Performance

Sep <var data-var='date'>11</var>, <var data-var='time'>07:30</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>11</var>, <var data-var='time'>05:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 5</var>, <var data-var='time'>17:39</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product. For your region, this maintenance will be between 3:30 UTC and 5:30 UTC During this maintenance window, there may be temporary disruptions to your 1E Solutions. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-9-release-notes.htm

DEX Solutions 26.9 Upgrade | EU West 1

Sep <var data-var='date'>10</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 5</var>, <var data-var='time'>17:32</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 17:00 UTC and 20:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-9-release-notes.htm

DEX Platform 26.9 Upgrade | West Europe 1

Sep <var data-var='date'>10</var>, <var data-var='time'>15:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>13:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 5</var>, <var data-var='time'>17:38</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product. For your region, this maintenance will be between 11:00 UTC and 13:00 UTC During this maintenance window, there may be temporary disruptions to your 1E Solutions. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-9-release-notes.htm

DEX Solutions 26.9 Upgrade | US East 1

Sep <var data-var='date'>10</var>, <var data-var='time'>13:01</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 5</var>, <var data-var='time'>17:31</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 8:00 UTC and 11:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-9-release-notes.htm

DEX Platform 26.9 Upgrade | East US 1

Sep <var data-var='date'>10</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 5</var>, <var data-var='time'>17:29</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 7:00 UTC and 10:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-9-release-notes.htm

DEX Platform 26.9 Upgrade | West US 2

Sep <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 5</var>, <var data-var='time'>17:28</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 18:00 UTC and 21:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-9-release-notes.htm

DEX Platform 26.9 Upgrade | UK South 1

Sep <var data-var='date'> 9</var>, <var data-var='time'>13:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 5</var>, <var data-var='time'>17:26</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 8:00 UTC and 11:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-9-release-notes.htm

DEX Platform 26.9 Upgrade | West US 1

Sep <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 5</var>, <var data-var='time'>17:24</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 15:00 UTC and 18:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-9-release-notes.htm

DEX Platform 26.9 Upgrade | North Europe 1

Sep <var data-var='date'> 8</var>, <var data-var='time'>16:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 8</var>, <var data-var='time'>14:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 5</var>, <var data-var='time'>17:36</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your product. For your region, this maintenance will be between 12:00 UTC and 14:00 UTC During this maintenance window, there may be temporary disruptions to your 1E Solutions. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-9-release-notes.htm

DEX Solutions 26.9 Upgrade | CA Central 1

Sep <var data-var='date'> 7</var>, <var data-var='time'>14:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 5</var>, <var data-var='time'>17:23</var> CEST Scheduled - We will be undertaking scheduled maintenance to enhance the functionality and performance of your platform. For your region, this maintenance will be between 8:00 UTC and 12:00 UTC During this maintenance window, there may be temporary disruptions to service and to 1E client connectivity. For more details, please review the Release Notes: https://docs.1e.com/en/Content/home/release-notes/dex/2026/26-9-release-notes.htm

DEX Platform 26.9 Upgrade | Canada Central 1

Sep <var data-var='date'> 5</var>, <var data-var='time'>23:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>17:45</var> CEST Scheduled - We will perform scheduled maintenance on TeamViewer’s core systems on September 05, from 08:00 PM to 11:00 PM CET. During this time, some TeamViewer services may be temporarily unavailable. Running TeamViewer sessions are not affected.

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