Oct <var data-var='date'> 1</var>, <var data-var='time'>17:13</var> CEST Resolved - Between approximately 02:05 and 02:20 CEST our marketing website www.teamtailor.com was unavailable for some visitors due to a problem with its security certificate. The certificate was renewed and the website is working normally again. The Teamtailor app and career sites were not affected. We apologise for any inconvenience.

Marketing website (www.teamtailor.com) unavailable

Sep <var data-var='date'>28</var>, <var data-var='time'>13:52</var> CEST Resolved - From approximately 09:30 to 13:55 CEST some customers in the North America region experienced intermittent slow response times when accessing Teamtailor and career sites, with short periods of errors around 11:55, 12:15 and 13:50 CEST. The cause was high database load from a large data import. The import was paused and performance returned to normal. We apologise for any inconvenience.

Degraded performance

Sep <var data-var='date'>25</var>, <var data-var='time'>14:33</var> CEST Resolved - Between approximately 11:50 and 12:01 CEST some customers in the EU region experienced slow response times and errors when accessing Teamtailor and career sites. The cause was high load on one of our internal systems during a maintenance task. The task was stopped and performance returned to normal. Some background processing was delayed for a while afterwards. We apologise for any inconvenience.

Sep <var data-var='date'>24</var>, <var data-var='time'>15:30</var> CEST Resolved - Between approximately 11:25 and 11:31 CEST some customers in the EU region experienced errors when accessing Teamtailor and career sites. The cause was high database load. The issue has been identified and resolved. We apologise for any inconvenience.

Intermittent availability issue

Sep <var data-var='date'>23</var>, <var data-var='time'>20:15</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>14:11</var> CEST Scheduled - There will be a minor data store maintenance during the evening.

Short data store maintenance

Sep <var data-var='date'>23</var>, <var data-var='time'>15:15</var> CEST Resolved - Between approximately 15:15 and 15:27 CEST, some customers in the EU region experienced slow response times and intermittent errors when using Teamtailor and career sites. The issue briefly returned around 17:25 CEST, when some career sites did not load. The cause was high database load. Systems have been operating normally since approximately 17:30 CEST. We apologise for any inconvenience.

Degraded performance and intermittent errors

Sep <var data-var='date'>16</var>, <var data-var='time'>11:35</var> CEST Resolved - Between approximately 11:16 and 11:35 CEST some customers experienced intermittent errors when accessing Teamtailor. The issue has been identified and resolved. We apologise for any inconvenience.

Jul <var data-var='date'> 8</var>, <var data-var='time'>08:50</var> CEST Resolved - Between approximately 08:50 and 11:30 CEST, customers may have experienced general slowness across the platform and delays in background processing (e.g. resume parsing and other queued actions). The cause was a misconfigured recurring job that allowed overlapping runs, which blocked the background job queue and increased database load. We restarted the affected workers, corrected the job configuration, and added a database index to reduce load. Systems have been operating normally since approximately 11:30 CEST. We apologize for the inconvenience.

Degraded performance – delayed background processing

Jul <var data-var='date'> 6</var>, <var data-var='time'>23:13</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>19:11</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>18:57</var> CEST Investigating - We are currently investigating this issue. Jul <var data-var='date'> 6</var>, <var data-var='time'>18:46</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>18:35</var> CEST Identified - Issue has been identified, the application will enter maintenance for a short moment. Jul <var data-var='date'> 6</var>, <var data-var='time'>18:34</var> CEST Investigating - We are currently investigating this issue.

Increased database issues for customers on na-maroon

Jul <var data-var='date'> 2</var>, <var data-var='time'>15:00</var> CEST Resolved - A new SSL certificate has been deployed and www.teamtailor.com is fully available again. This incident is resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>14:25</var> CEST Identified - The issue has been identified - an SSL certificate renewal did not include the teamtailor.com domain. A new certificate is being issued and deployed. Jul <var data-var='date'> 2</var>, <var data-var='time'>14:16</var> CEST Investigating - We are experiencing issues with our marketing website (www.teamtailor.com) being unavailable due to an SSL certificate error. Career sites, the ATS and the API are not affected. We are investigating the issue.

Jun <var data-var='date'>15</var>, <var data-var='time'>16:21</var> CEST Resolved - This issue has been resolved. The problem with our external service provider has been fixed, error rates have returned to zero, and image uploads and display are operating normally again across all regions. Thank you for your patience. Jun <var data-var='date'>15</var>, <var data-var='time'>16:13</var> CEST Monitoring - We experienced intermittent errors affecting image uploads and display across the platform, including profile pictures and the image/media library in settings and the career site editor. Affected requests returned a temporary error (HTTP 503). The issue was caused by a problem with one of our external service providers, who we have contacted. Error rates have dropped significantly since the peak earlier today and the service is recovering. We are continuing to monitor closely to confirm full recovery.

Intermittent errors when uploading and displaying images

Jun <var data-var='date'> 5</var>, <var data-var='time'>17:39</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>17:15</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 5</var>, <var data-var='time'>17:06</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 5</var>, <var data-var='time'>17:02</var> CEST Investigating - We are currently experiencing issues with slow response times on our EU region. We are investigating the issue.

Availability issue

May <var data-var='date'>22</var>, <var data-var='time'>14:16</var> CEST Resolved - This incident has been resolved, all system features are back to normal. May <var data-var='date'>22</var>, <var data-var='time'>13:42</var> CEST Monitoring - A fix has been deployed. Background processing is catching up and we are monitoring the recovery of any queued actions. Some actions may still take longer than usual while the queue drains.

Delays and intermittent errors across multiple features

May <var data-var='date'>20</var>, <var data-var='time'>10:50</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>10:14</var> CEST Verifying - Verification is currently underway for the maintenance items. May <var data-var='date'>20</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>09:58</var> CEST Scheduled - We will be performing a scheduled database maintenance for our North American customers.

North America - Scheduled database maintenance

May <var data-var='date'>16</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>08:30</var> CEST Verifying - Verification is currently underway for the maintenance items. May <var data-var='date'>16</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>09:08</var> CEST Scheduled - We will be performing a scheduled database maintenance for our European customers.

Europe - Scheduled database maintenance

Nov <var data-var='date'> 5</var>, <var data-var='time'>09:20</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 5</var>, <var data-var='time'>09:13</var> CET Verifying - Verification is currently underway for the maintenance items. Nov <var data-var='date'> 5</var>, <var data-var='time'>09:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 4</var>, <var data-var='time'>12:00</var> CET Scheduled - We will be undergoing scheduled maintenance during this time.

US/NA: Scheduled database maintenance

Nov <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 2</var>, <var data-var='time'>07:40</var> CET Verifying - Verification is currently underway for the maintenance items. Nov <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>29</var>, <var data-var='time'>14:59</var> CET Scheduled - The database will undergo maintenance for about an hour.

Scheduled database maintenance

Aug <var data-var='date'>20</var>, <var data-var='time'>09:45</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>09:45</var> CEST Verifying - Verification is currently underway for the maintenance items. Aug <var data-var='date'>20</var>, <var data-var='time'>09:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>11:40</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled maintenance of database

Aug <var data-var='date'> 5</var>, <var data-var='time'>14:01</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:00</var> CEST Update - All queued up data and events have been imported and processed. All Analytics features and information are working as expected. Aug <var data-var='date'> 1</var>, <var data-var='time'>14:00</var> CEST Update - Visitor data is still being slowly imported. We are working on speeding it up, but no ETA available yet. Jul <var data-var='date'>31</var>, <var data-var='time'>10:38</var> CEST Update - Most of the queued events and data have been ingested by the Analytics backend, but there is still some remaining data to process before everything is fully updated. Jul <var data-var='date'>30</var>, <var data-var='time'>14:01</var> CEST Update - Based on the current ingestion rate, we estimate that all queued up data will be ingested by around 6 AM CET tomorrow (July 31th). Jul <var data-var='date'>30</var>, <var data-var='time'>10:23</var> CEST Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>30</var>, <var data-var='time'>10:23</var> CEST Monitoring - We are currently having issues with Insights (our analytics backend). It looks like no data has been ingested since July 25th. We are currently working on getting it running again now. We don't expect any data has been lost due to this, but it will take some time for the system to catch up with the past week's data once it's up and running again.

Update/refresh of Analytics data in Teamtailor delayed

Jul <var data-var='date'>11</var>, <var data-var='time'>09:06</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>11</var>, <var data-var='time'>00:07</var> CEST Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>11</var>, <var data-var='time'>00:07</var> CEST Monitoring - We have been monitoring the situation for a while and will continue to do so. Jul <var data-var='date'>10</var>, <var data-var='time'>21:03</var> CEST Investigating - We are currently experiencing issues with our real time service, which is unfortunately is causing issues with some functionality within our application. We are in contact with our provider to alleviate the issue.

Realtime service

Apr <var data-var='date'>16</var>, <var data-var='time'>13:10</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>12:41</var> CEST Monitoring - Response times are back to normal. We are monitoring the situation. Apr <var data-var='date'>16</var>, <var data-var='time'>12:36</var> CEST Update - We are continuing to investigate this issue. Apr <var data-var='date'>16</var>, <var data-var='time'>12:35</var> CEST Investigating - We are currently experiencing issues with slow response times on our EU-region. We are investigation the issue.

Apr <var data-var='date'>10</var>, <var data-var='time'>11:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>10</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 3</var>, <var data-var='time'>11:12</var> CEST Scheduled - The analytics databases will undergo maintenance during this time, this will have no other impact than the analytics service will not be accessible during this time.

North America: Scheduled Maintenance of analytics system

Apr <var data-var='date'> 4</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>16:09</var> CET Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>27</var>, <var data-var='time'>16:04</var> CET Scheduled - The analytics databases will undergo maintenance during this time, this will have no other impact than the analytics service will not be accessible during this time.

Europe: Scheduled Maintenance of analytics system

Mar <var data-var='date'> 4</var>, <var data-var='time'>22:30</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> CET Update - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 4</var>, <var data-var='time'>21:04</var> CET Investigating - We are currently experiencing intermittent availability issues affecting Career Sites and the ATS backend in our EU region. Our team is actively investigating and implementing mitigations.

Oct <var data-var='date'>30</var>, <var data-var='time'>22:10</var> CET Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>30</var>, <var data-var='time'>22:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>30</var>, <var data-var='time'>10:48</var> CET Scheduled - We will be undergoing a short maintenance of the database.

Is Teamtailor down?

Teamtailor status is UP

Lastest published events

Marketing website (www.teamtailor.com) unavailable

Degraded performance

Degraded performance

Teamtailor Services, Components and Regions

Recent Teamtailor events

Marketing website (www.teamtailor.com) unavailable

Degraded performance

Degraded performance

Intermittent availability issue

Short data store maintenance

Degraded performance and intermittent errors