Apr <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> EDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>16</var>, <var data-var='time'>11:50</var> EDT Scheduled - The quarterly Canada multi-tenant sandbox refresh will take place on April 7th. You may read more about the sandbox refresh process and recurring schedules here: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=6357 Only multi-tenant clients will be offline while their sandboxes are refreshed. Private Cloud sandboxes will remain online and will not be refreshed. Data for the refresh will be *as of 11:30 PM ET the Thursday day prior* to the refresh. As soon as all refresh activities complete, TeamDynamix will close the maintenance window. Thank you, TeamDynamix

Canada Quarterly Multi-Tenant Sandbox Refresh

Apr <var data-var='date'> 6</var>, <var data-var='time'>16:32</var> EDT Resolved - As of 4:19 PM EST, webhooks are caught back up and processing as expected.Apr <var data-var='date'> 6</var>, <var data-var='time'>15:55</var> EDT Investigating - We are investigating a delay in webhooks executions that began approximately around 2:14 PM ET. We're taking steps to mitigate the delays as soon as possible.

Webhook execution delay

Apr <var data-var='date'> 6</var>, <var data-var='time'>16:00</var> EDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>16</var>, <var data-var='time'>11:49</var> EDT Scheduled - The quarterly United States multi-tenant sandbox refresh will take place on April 6th. You may read more about the sandbox refresh process and recurring schedules here: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=6357 Only multi-tenant clients will be offline while their sandboxes are refreshed. Private Cloud sandboxes will remain online and will not be refreshed. Data for the refresh will be *as of 11:30 PM ET the Thursday day prior* to the refresh. As soon as all refresh activities complete, TeamDynamix will close the maintenance window. Thank you, TeamDynamix

United States Quarterly Multi-Tenant Sandbox Refresh

Feb <var data-var='date'> 5</var>, <var data-var='time'>08:42</var> EST Resolved - After monitoring to confirm, performance has returned to normal as of last night. The issue was caused by higher than normal traffic levels for client portal resources.Feb <var data-var='date'> 4</var>, <var data-var='time'>13:56</var> EST Investigating - TeamDynamix is currently investigating reports of latency and increased error rates. We will provide updates as soon as possible, though database reporting metrics appear to have returned to normal as of this time.

Investigating elevated response times and error rates

Jan <var data-var='date'>14</var>, <var data-var='time'>14:24</var> EST Resolved - The U.S. tenant of iPaaS/CAI had a brief moment of UI unavailability, and flows responding with 502 bad gateway error codes between 12:37PM ET and 12:48PM ET. This issue is now resolved.Jan <var data-var='date'>14</var>, <var data-var='time'>13:04</var> EST Update - We are currently investigating an issue that caused some Work Management pages and iPaaS to be unresponsive between 12:37PM ET to 12:48PM ET.Jan <var data-var='date'>14</var>, <var data-var='time'>12:57</var> EST Monitoring - We are currently investigating an issue that caused iPaaS to be unresponsive between 12:37PM ET to 12:48PM ET.

Some Work Management and iPaaS Pages Unresponsive

Jan <var data-var='date'>14</var>, <var data-var='time'>14:08</var> EST Resolved - IMAP email monitors were not processing in the East US environment from 12:00-1:45 ET. This issue is now resolved and email monitors are processing as expected.Jan <var data-var='date'>14</var>, <var data-var='time'>13:40</var> EST Investigating - We are currently investigating an issue where email monitors are not draining as expected.

Email Monitors Not Draining As Expected

Jan <var data-var='date'> 6</var>, <var data-var='time'>16:00</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>15</var>, <var data-var='time'>12:14</var> EST Scheduled - The quarterly Canada multi-tenant sandbox refresh will take place on January 6th. You may read more about the sandbox refresh process and recurring schedules here: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=6357 Only multi-tenant clients will be offline while their sandboxes are refreshed. Private Cloud sandboxes will remain online and will not be refreshed. Data for the refresh will be *as of 11:30 PM ET the Thursday day prior* to the refresh. As soon as all refresh activities complete, TeamDynamix will close the maintenance window. Thank you, TeamDynamix

Jan <var data-var='date'> 5</var>, <var data-var='time'>16:00</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'> 5</var>, <var data-var='time'>08:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>15</var>, <var data-var='time'>12:13</var> EST Scheduled - The quarterly United States multi-tenant sandbox refresh will take place on January 5th. You may read more about the sandbox refresh process and recurring schedules here: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=6357 Only multi-tenant clients will be offline while their sandboxes are refreshed. Private Cloud sandboxes will remain online and will not be refreshed. Data for the refresh will be *as of 11:30 PM ET the Thursday day prior* to the refresh. As soon as all refresh activities complete, TeamDynamix will close the maintenance window. Thank you, TeamDynamix

Dec <var data-var='date'>17</var>, <var data-var='time'>13:50</var> EST Resolved - A high-memory usage scenario caused a brief period of slowness within the UI. We were able to isolate the instance and restart which resolved the UI slowness by 11am EST yesterday. We are currently evaluating options to prevent this behavior in the future.Dec <var data-var='date'>16</var>, <var data-var='time'>13:16</var> EST Monitoring - Shortly after this issue arose we did see performance levels return quickly to expected metrics. At this time we will continue monitoring as the root cause is diagnosed, but the web interface should be completely operational based on present measurements.Dec <var data-var='date'>16</var>, <var data-var='time'>11:05</var> EST Investigating - We are currently investigating reports of performance degradation around the iPaaS user interface page loads. At this time iPaaS flows are executing at expected levels and remain fully operational.

iPaaS degredation

Dec <var data-var='date'> 5</var>, <var data-var='time'>21:41</var> EST Resolved - We’ve deployed a fix to address unhandled errors when accessing tickets in Work Management. The issue was caused by a misconfiguration during a maintenance deployment and has now been fully resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>21:25</var> EST Investigating - We are currently investigating reports of unhandled errors when accessing tickets in Work Management.

Investigating Reports of Unhandled Errors

Nov <var data-var='date'>25</var>, <var data-var='time'>09:35</var> EST Resolved - We have released a hotfix that resolved the bug that caused this issue.Nov <var data-var='date'>22</var>, <var data-var='time'>02:10</var> EST Investigating - We have noticed an increased error rate in the loading of charts and are investigating.

Increased Error Rate Loading Charts

Nov <var data-var='date'>17</var>, <var data-var='time'>12:09</var> EST Resolved - This was a notice of affected integrations rather than an ongoing incident.Nov <var data-var='date'>11</var>, <var data-var='time'>10:01</var> EST Update - We are continuing to monitor for any further issues.Nov <var data-var='date'> 8</var>, <var data-var='time'>10:26</var> EST Monitoring - ACTION REQUIRED: As part of the 12.1 release, we performed a cutover to update all Microsoft Teams integrations. During this process, the update was inadvertently applied to all integration types, including: - Bomgar - Microsoft Teams - Slack - TeamDynamix iPaaS - Microsoft Intune This caused the settings for all integrations except Microsoft Teams to become corrupted. To restore full functionality, the settings for the following integrations will need to be re-enabled: - Bomgar: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=9244 - Slack: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=115017 - TeamDynamix iPaaS: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=115872 - Microsoft Intune: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=161834 We apologize for the inconvenience. If you have trouble re-enabling any of the integrations, please reach out to our support team for further assistance: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2147Nov <var data-var='date'> 8</var>, <var data-var='time'>08:37</var> EST Update - WORKAROUND: To resolve the issue, locate the Customer ID and Secret in the AI and Automations (iPaaS) environment by going to the Administration Menu > Service Accounts and opening the service account used for your TeamDynamix environment. Account ID maps to Customer ID, and Primary Secret maps to Client Secret. Copy those values into TDAdmin > Organization Settings > TeamDynamix Automation Settings -> Integration Settings and hit save.Nov <var data-var='date'> 8</var>, <var data-var='time'>08:09</var> EST Update - We are continuing to work on a fix for this issue.Nov <var data-var='date'> 8</var>, <var data-var='time'>05:36</var> EST Identified - We have identified an issue with the linkage between Work Management and iPaaS that could cause issues with the ChatBot loading on Client Portal and the error message "A fatal error was encountered. Message: The Customer ID must be a valid GUID format. Please verify the Customer ID from your TeamDynamix Automation Platform settings." on iPaaS flow runs. We are working on a permanent fix for this issue. We have found that resaving the Integration Settings at TDAdmin -> Organization Setttings -> TeamDynamix Automation Settings -> Integration Settings is a viable workaround to restore service immediately.

TeamDynamix WorkManagement Integrations issues (Workaround Instructions in Message)

Nov <var data-var='date'>13</var>, <var data-var='time'>12:08</var> EST Resolved - Hotfixes have been implemented to address elevated response times caused by processing the backend data for dashboard widgets. We have observed performance returned to normal levels as of about 11:20 AM ET.Nov <var data-var='date'>12</var>, <var data-var='time'>15:04</var> EST Investigating - We have noticed instances of increased response times and are taking corrective efforts to reduce those to normal levels. We'll provide updates here as they are available.

Increased response times

Nov <var data-var='date'>12</var>, <var data-var='time'>13:07</var> EST Resolved - We have resolved the dashboard-related instances of response time elevation issues.Nov <var data-var='date'>12</var>, <var data-var='time'>11:12</var> EST Investigating - We are currently investigating and taking steps to address reports of increased response times in WorkManagement, mainly centered around dashboard interaction/load times.

Investigating reports of increased response times

Nov <var data-var='date'>10</var>, <var data-var='time'>16:31</var> EST Resolved - We’ve resolved the issue that was causing degraded performance in TeamDynamix Work Management, and full service has now been restored. We appreciate your patience and understanding during this time. Our team is continuing to investigate the root cause and will share additional details once the post-incident review is complete. We are also actively monitoring the system to ensure everything remains stable and continues to run smoothly. Thank you for your continued support.Nov <var data-var='date'>10</var>, <var data-var='time'>15:12</var> EST Update - We continue to work on the issue causing degraded performance in TeamDynamix Work Management. We sincerely apologize for the inconvenience and appreciate your patience. Our team is working around the clock to restore full service as quickly as possible. Once service is fully restored, we will share additional details regarding the root cause.Nov <var data-var='date'>10</var>, <var data-var='time'>12:58</var> EST Update - We want to provide an update regarding the performance issues affecting our application. As shared earlier, we deployed a fix intended to resolve the degradation. Unfortunately, the fix did not produce the expected improvements, and we are still seeing performance challenges. Our team is actively investigating the issue with high priority. We are exploring additional solutions and working diligently to identify and address the root cause. We understand how critical our service is to your operations and deeply regret the inconvenience this is causing. We will continue to keep you informed with regular updates and will notify you as soon as we have more information or a confirmed resolution. Once we restore service, we will provide additional information on root cause.Nov <var data-var='date'>10</var>, <var data-var='time'>12:08</var> EST Monitoring - A fix has been deployed for Work Management performance degradation. Pages should begin to load. We are still actively monitoring and will continue to communicate updates.Nov <var data-var='date'>10</var>, <var data-var='time'>11:08</var> EST Identified - Thank you for your continued patience. We have identified the issue and are actively working to develop a fix for the Work Management performance degradation. We'll continue to provide updates as we know more about estimated resolution time.Nov <var data-var='date'>10</var>, <var data-var='time'>09:50</var> EST Update - We are continuing to investigate this issue.Nov <var data-var='date'>10</var>, <var data-var='time'>09:41</var> EST Investigating - We are currently investigating reports of performance degradations.

Investigating Performance Degradation

Nov <var data-var='date'> 8</var>, <var data-var='time'>08:09</var> EST Resolved - The 12.1 cutover is complete and backend services are now running again.Nov <var data-var='date'> 8</var>, <var data-var='time'>04:08</var> EST Investigating - The 12.1 production upgrade is live for the majority of the system. We are still processing a cutover which impacts the following services: Item Alerts, KB Article Review Reminders, Project Health Updates, Report Delivery, RSS Feeds, Source Control Events, Ticket SLAs and Ticket Workflow Web Service Steps. We will continue to provide updates as the cutover progresses.

Backend Services Offline While 12.1 Cutover Completes

Nov <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> EST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>24</var>, <var data-var='time'>15:29</var> EDT Scheduled - The 12.1 production upgrade will occur on November 08, 2025 during the standard maintenance window, starting at 12:00am EDT and ending at 4:00am EDT. Planned maintenance information for TeamDynamix can be found here: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=21634

Production Work Management Planned Maintenance 2025-11-08

Nov <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> EST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>24</var>, <var data-var='time'>15:27</var> EDT Scheduled - In preparation for the 12.1 production upgrade to TeamDynamix, the Sandbox environment will be undergoing maintenance on November 07, 2025 and may be periodically unavailable between the hours of 9:00am and 6:00pm EDT. Planned maintenance information for TeamDynamix can be found here: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=21634

Sandbox Planned Maintenance 2025-11-07

Nov <var data-var='date'> 6</var>, <var data-var='time'>14:50</var> EST Resolved - Incident is resolved. We are continuing to investigate the root cause and will provide that when it is available.Nov <var data-var='date'> 6</var>, <var data-var='time'>14:30</var> EST Monitoring - TeamDynamix performance has returned to normal levels as of 1:51 eastern. It began around 1:31 eastern. We are investigating the root cause and will post that here when available.Nov <var data-var='date'> 6</var>, <var data-var='time'>13:47</var> EST Investigating - We are currently investigating reports of performance degradation.

Oct <var data-var='date'>21</var>, <var data-var='time'>08:28</var> EDT Resolved - AWS services returned to normal for us by around 3:30 PM ET yesterday. This issue resolved as of that time.Oct <var data-var='date'>20</var>, <var data-var='time'>15:01</var> EDT Monitoring - At this time we have successfully processed through all backlogged outbound notifications that had queued for delivery. We will continue to monitor the AWS incident until they resolve all remaining latency issues.Oct <var data-var='date'>20</var>, <var data-var='time'>14:24</var> EDT Update - We are continuing to investigate this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>14:11</var> EDT Investigating - Beginning at around 11:30AM TeamDynamix began to experience latency with our Support ticket outbound email notifications due to the ongoing Amazon AWS outages. This issue is delaying the delivery of outbound notifications when customers submit support tickets or when TeamDynamix personnel respond to items from within our environment which should relay a notification to any customer via emial. We'll provide an update as soon as the AWS outage has been confirmed as resolved or when we see the message delivery delay resolved.

AWS notification delay for outbound communications

Oct <var data-var='date'>18</var>, <var data-var='time'>04:00</var> EDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>18</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'> 8</var>, <var data-var='time'>08:22</var> EDT Scheduled - We will be performing scheduled system maintenance on Saturday, October 18th, 2025. Please review the details below to understand how this may affect your services: We will be updating the SSL certificate for the production and sandbox instances of the TeamDynamix Work Management Web Application to use a Let's Encrypt certificate. This change is part of our ongoing efforts to maintain secure, encrypted connections and align with industry best practices for certificate management. We do not anticipate any issues or disruptions as a result of this update. Access to the application will remain uninterrupted, and no action is required on your part. If you have any questions or concerns, please contact our Support team by visiting https://solutions.teamdynamix.com.

Work Management Planned Maintenance

Oct <var data-var='date'>18</var>, <var data-var='time'>02:00</var> EDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>18</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>17</var>, <var data-var='time'>11:31</var> EDT Scheduled - We will be performing scheduled system maintenance on Saturday, October 18th, 2025. Please review the details below to understand how this may affect your services: We will be updating the SSL certificate for the TeamDynamix Work Management Web Application to use a Let's Encrypt certificate. This change is part of our ongoing efforts to maintain secure, encrypted connections and align with industry best practices for certificate management. We do not anticipate any issues or disruptions as a result of this update. Access to the application will remain uninterrupted, and no action is required on your part. There is no downtime associated with this change. If you have any questions or concerns, please contact our Support team by visiting https://solutions.teamdynamix.com.

Work Management Let's Encrypt Certificate Migration

Oct <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> EDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>15</var>, <var data-var='time'>11:00</var> EDT Scheduled - The quarterly Canada multi-tenant sandbox refresh will take place on October 7th. You may read more about the sandbox refresh process and recurring schedules here: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=6357 Only multi-tenant clients will be offline while their sandboxes are refreshed. Private Cloud sandboxes will remain online and will not be refreshed. Data for the refresh will be *as of 11:30 PM ET the Thursday day prior* to the refresh. For instance, if the refresh is on Tuesday, October 7th, the data in the refresh will be as of 11:30 PM ET on Thursday, October 2nd. As soon as all refresh activities complete, TeamDynamix will close the maintenance window. Thank you, TeamDynamix

Oct <var data-var='date'> 6</var>, <var data-var='time'>16:00</var> EDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>15</var>, <var data-var='time'>10:56</var> EDT Scheduled - The quarterly United States multi-tenant sandbox refresh will take place on October 6th. You may read more about the sandbox refresh process and recurring schedules here: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=6357 Only multi-tenant clients will be offline while their sandboxes are refreshed. Private Cloud sandboxes will remain online and will not be refreshed. Data for the refresh will be *as of 11:30 PM ET the Thursday day prior* to the refresh. For instance, if the refresh is on Monday, October 6th, the data in the refresh will be as of 11:30 PM ET on Thursday, October 2nd. As soon as all refresh activities complete, TeamDynamix will close the maintenance window. Thank you, TeamDynamix

Sep <var data-var='date'>13</var>, <var data-var='time'>00:30</var> EDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>13</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'> 8</var>, <var data-var='time'>08:17</var> EDT Scheduled - We will be performing scheduled system maintenance on Saturday, September 6th, 2025. Please review the details below to understand how this may affect your services: We will be updating our DMARC (Domain-based Message Authentication, Reporting & Conformance) settings to p=quarantine for emails sent from the TeamDynamix Work Management platform. Please note that this change only affects customers who use the default outbound email address (notify@teamdynamixapp.com) and will not affect those who have configured a custom SMTP server for outbound email. This change is part of our ongoing efforts to strengthen email authentication and reduce the risk of spoofing. For most customers, this update will have little to no impact on email deliverability. Emails sent from TeamDynamix will continue to be delivered as expected in the majority of cases. However, in rare instances, recipient mail servers that strictly enforce DMARC policies may route these messages to spam or quarantine folders. We recommend monitoring your email workflows after the change to ensure everything continues to function smoothly. There is no downtime associated with this change and no action is required on your part at this time. If you have any questions or concerns, please contact our Support team by visiting https://solutions.teamdynamix.com.

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TeamDynamix status is UP

Lastest published events

Canada Quarterly Multi-Tenant Sandbox Refresh

Webhook execution delay

United States Quarterly Multi-Tenant Sandbox Refresh

TeamDynamix Services, Components and Regions

Recent TeamDynamix events

Canada Quarterly Multi-Tenant Sandbox Refresh

Webhook execution delay

United States Quarterly Multi-Tenant Sandbox Refresh

Investigating elevated response times and error rates

Some Work Management and iPaaS Pages Unresponsive

Email Monitors Not Draining As Expected

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Is TeamDynamix down?

TeamDynamix status is UP

Lastest published events

Canada Quarterly Multi-Tenant Sandbox Refresh

Webhook execution delay

United States Quarterly Multi-Tenant Sandbox Refresh

TeamDynamix Services, Components and Regions

Recent TeamDynamix events

Canada Quarterly Multi-Tenant Sandbox Refresh

Webhook execution delay

United States Quarterly Multi-Tenant Sandbox Refresh

Investigating elevated response times and error rates

Some Work Management and iPaaS Pages Unresponsive

Email Monitors Not Draining As Expected

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!