Sep <var data-var='date'>24</var>, <var data-var='time'>08:57</var> EDT Resolved - The fix for the recent enrollment delays has been confirmed. Enrollment times are back within normal range, and no further impact is expected. Sep <var data-var='date'>23</var>, <var data-var='time'>15:59</var> EDT Monitoring - A fix has been deployed for the recent enrollment delays. Note: for a new enrollment to show up in the Admin, it could take some time. We're working to improve this, and we're monitoring the system. Sep <var data-var='date'>22</var>, <var data-var='time'>11:18</var> EDT Investigating - We are currently investigating a delay in enrollment after students complete their purchase, which may be impacting some users.

Delay in Student Enrollment

Sep <var data-var='date'> 3</var>, <var data-var='time'>08:19</var> EDT Resolved - Service Update: Issue Resolved Onboarding is back up and running, and all services affected by the payment processing integration issue, including Payouts, are fully operational. The underlying issue was resolved last night. We have been monitoring closely since then and have seen no further occurrences, so this incident is now marked as resolved. Thank you for your patience throughout this incident. Sep <var data-var='date'> 2</var>, <var data-var='time'>18:53</var> EDT Monitoring - Service Update: Onboarding Restored, Monitoring in Progress Onboarding is back up and running. All services affected by the payment processing integration issue, including Payouts, are now fully operational. Our team is actively monitoring to confirm stability. Thank you for your patience throughout this incident. Sep <var data-var='date'> 2</var>, <var data-var='time'>18:50</var> EDT Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'> 2</var>, <var data-var='time'>16:42</var> EDT Update - Service Update: Payouts Restored, Onboarding Still Unstable Payouts are now back up and running, pending payouts are being processed as expected. Onboarding is still experiencing instability, and we continue working to fully resolve the issue. We'll update this page as soon as it's back to normal. Thank you for your patience. Sep <var data-var='date'> 2</var>, <var data-var='time'>11:10</var> EDT Identified - We are currently experiencing a temporary disruption affecting Onboarding and Payouts due to an issue with our payment processing integration. Both services are currently unavailable. Our team is actively working to resolve this and restore full functionality as quickly as possible. Any pending payouts will be processed in the next payout wave once service is restored, within the next 24h. We are also assessing the impact on affected accounts and will follow up directly with more details as needed. We apologize for the inconvenience and appreciate your patience.

Service Update: Onboarding Restored, Monitoring in Progress

Aug <var data-var='date'>29</var>, <var data-var='time'>17:17</var> EDT Resolved - This incident is now resolved. Customers are now able to complete their purchases normally, and we are seeing successful transactions Update — Follow-up on August 29 checkout incident Following the resolution of the checkout incident on August 29, we completed the reprocessing of purchase attempts that had remained queued during the incident and reviewed the resulting transactions. Some customers who retried their purchase during the incident may temporarily see multiple charges on their card. In most cases, these additional amounts are pending authorizations rather than additional completed purchases and will be released automatically by the customer's card issuer soon. Checkout continues to operate normally, and new purchases are not affected. If you or one of your customers has questions about a specific transaction, please contact our Support team and we'll review the case individually. Aug <var data-var='date'>29</var>, <var data-var='time'>16:35</var> EDT Monitoring - We’ve identified and implemented a fix for the issue affecting purchases through Teachable Checkout. Checkout functionality has been restored, and customers should now be able to complete their purchases normally. Aug <var data-var='date'>29</var>, <var data-var='time'>14:17</var> EDT Identified - Fix identified for checkout issues. We’ve identified the cause of the checkout issue and have a fix in progress. Our team is actively working to implement the solution and restore normal checkout functionality as quickly as possible. We’ll share another update once the fix is in place. Aug <var data-var='date'>29</var>, <var data-var='time'>14:05</var> EDT Investigating - We’re currently investigating reports of customers being unable to complete purchases through Teachable checkout. Some customers may see a “Failed to fetch” error when attempting to make a payment. Our team is actively investigating the issue and working to restore normal checkout functionality as quickly as possible. We’ll share another update as soon as we have more information.

Investigating checkout issues

Jul <var data-var='date'>30</var>, <var data-var='time'>19:00</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>18:06</var> EDT Monitoring - The issue has been resolved, and we’re actively monitoring the system. Jul <var data-var='date'>30</var>, <var data-var='time'>17:47</var> EDT Identified - A fix is currently in progress, and we’ll share updates as they become available. Jul <var data-var='date'>30</var>, <var data-var='time'>17:11</var> EDT Investigating - We're currently investigating an issue where areas of the creator admin show an error that doesn't resolve upon browser refresh.

Creator admin inaccessible

Jun <var data-var='date'>16</var>, <var data-var='time'>17:36</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>17:05</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>16</var>, <var data-var='time'>15:59</var> EDT Identified - We've identified an issue causing file previews to display an incorrect placeholder document rather than the uploaded file. Our team is actively investigating and we'll post an update as soon as we have more information.

PDFs showing incorrect placeholder document

Jun <var data-var='date'>12</var>, <var data-var='time'>13:16</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>11:59</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>12</var>, <var data-var='time'>10:17</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>12</var>, <var data-var='time'>09:59</var> EDT Investigating - Our team has identified an issue resulting in [ex: widespread] platform outages. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

Platform Outage

Jun <var data-var='date'> 4</var>, <var data-var='time'>21:31</var> EDT Resolved - Our team has resolved an issue resulting in incorrect school plan information and feature access issues that lasted 1 hour and 22 minutes. During that timeframe, school admins would have had issues accessing certain features. We apologize for the disruption and thank you for your patience. Jun <var data-var='date'> 4</var>, <var data-var='time'>21:02</var> EDT Monitoring - A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience. Jun <var data-var='date'> 4</var>, <var data-var='time'>20:34</var> EDT Investigating - Our team has identified an issue resulting in incorrect school plans information and feature access issues. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

Issue with School Plans & Feature Access

May <var data-var='date'>11</var>, <var data-var='time'>18:22</var> EDT Resolved - Our team has deployed a fix and all schools are now loading normally. The issue is resolved. Thank you again for your patience. May <var data-var='date'>11</var>, <var data-var='time'>17:27</var> EDT Investigating - Our team has identified an issue leading to slower load times of the admin dashboard, particularly for schools with large numbers of students. We are actively working to resolve this issue and will deploy a fix as quickly as possible. We apologize for the inconvenience. Thank you for your patience.

Slower load times of creator admin dashboard for some schools

Apr <var data-var='date'>24</var>, <var data-var='time'>16:38</var> EDT Resolved - Our team has resolved an issue resulting in [ex: widespread platform outages] that lasted 4 hours. During that timeframe, users would have experienced intermittent disruption when using the Teachable mobile app. We apologize for the disruption and thank you for your patience. Apr <var data-var='date'>24</var>, <var data-var='time'>16:03</var> EDT Monitoring - A fix has been deployed. We’ll continue monitoring to ensure everything is working as expected. We apologize for any inconvenience and appreciate your patience. Apr <var data-var='date'>24</var>, <var data-var='time'>15:13</var> EDT Identified - The issue has been identified and our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.

Intermittent failure loading lecture details in mobile app

Apr <var data-var='date'>24</var>, <var data-var='time'>14:35</var> EDT Resolved - We’ve identified the issue. Although this is no longer classified as an active incident, we recognize that some users may still be affected. We’re resolving it on the status page while continuing to track the issue and will share updates if anything changes. Thank you for your patience. Apr <var data-var='date'>24</var>, <var data-var='time'>13:08</var> EDT Identified - The issue has been identified and our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.

Liquid Errors in Upsell Links

Apr <var data-var='date'> 3</var>, <var data-var='time'>16:08</var> EDT Resolved - We finished processing the missed payouts, and the current status of all payouts should be reflected accurately in your Sales > Statements menu. Again, we apologize for the delay in processing these and appreciate your patience. Apr <var data-var='date'> 2</var>, <var data-var='time'>16:43</var> EDT Monitoring - We’ve found and resolved the issue causing failed payouts on our Monthly Payment Gateway. We will begin reprocessing the failed payouts as soon as possible and will update the page when all payouts have been sent and received successfully. Apr <var data-var='date'> 2</var>, <var data-var='time'>10:52</var> EDT Investigating - We’ve identified an issue impacting the April 1st payout for some schools on the Monthly Payment Gateway, as well as some Affiliate and Author users. We apologize for the disruption and are working to resolve the problem and resend the impacted payouts as soon as possible.

Failed monthly payout for some schools and Author/Affiliate users

Mar <var data-var='date'>31</var>, <var data-var='time'>17:54</var> EDT Resolved - This issue is now resolved.  We apologize for the disruption and thank you for your patience. Mar <var data-var='date'>31</var>, <var data-var='time'>16:29</var> EDT Monitoring - A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience. Mar <var data-var='date'>31</var>, <var data-var='time'>15:33</var> EDT Identified - Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience. Mar <var data-var='date'>31</var>, <var data-var='time'>14:22</var> EDT Investigating - Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.

Experiencing elevated errors and degraded performance

Mar <var data-var='date'>31</var>, <var data-var='time'>16:28</var> EDT Resolved - This issue is now resolved. We apologize for the disruption and thank you for your patience. Mar <var data-var='date'>31</var>, <var data-var='time'>12:24</var> EDT Monitoring - A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience. Mar <var data-var='date'>31</var>, <var data-var='time'>11:35</var> EDT Investigating - Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.

Platform Latency

Mar <var data-var='date'>30</var>, <var data-var='time'>13:16</var> EDT Resolved - This issue has ben resolved and videos can now be uploaded for users in all regions. Mar <var data-var='date'>26</var>, <var data-var='time'>17:48</var> EDT Monitoring - We are aware of intermittent file upload issues affecting users in the Asia-Pacific region. Video uploads may appear stuck during the encoding phase. The issue has been identified with a third-party service provider and we are actively monitoring

Intermittent issues uploading files for users in the Asia / Pacific region

Mar <var data-var='date'> 6</var>, <var data-var='time'>10:06</var> EST Resolved - We have completed processing all outstanding subscription charges affected by the February 28th incident. We apologize for the delay and thank you for your patience while our team worked to resolve this. Mar <var data-var='date'> 5</var>, <var data-var='time'>17:29</var> EST Update - All remaining student subscriptions have been queued for processing, but it will take several hours for all students to be charged and to update all records in the platform. Our team will continue monitoring this process closely and will post further updates once we have validated that no subscriptions remain unprocessed. We apologize for the delay and appreciate your patience. Mar <var data-var='date'> 4</var>, <var data-var='time'>17:31</var> EST Update - We've resolved the remaining issues impacting these subscriptions and will process the subscriptions over the next 24 hours. Mar <var data-var='date'> 4</var>, <var data-var='time'>16:05</var> EST Monitoring - Approximately 50% of the impacted subscriptions have been processed successfully, and we're continuing to work on the remaining subscriptions. We'll post a further update as soon as all subscriptions have been processed.

Some student subscriptions not charged

Mar <var data-var='date'> 4</var>, <var data-var='time'>15:36</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 4</var>, <var data-var='time'>15:31</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 4</var>, <var data-var='time'>14:56</var> EST Investigating - The issue is currently being investigated.

Some digital downloads are unable to be accessed by students

Feb <var data-var='date'>26</var>, <var data-var='time'>13:01</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>11:13</var> EST Monitoring - We've identified the issue that was causing curriculum pages to display incorrectly for some students. A fix has been deployed, and the display issues should now be resolved for all schools and students. Feb <var data-var='date'>25</var>, <var data-var='time'>16:01</var> EST Identified - We have identified the root cause of the page display issues affecting some students.  Our engineering teams are now working on implementing a solution. While we work on the fix, some students may continue to experience display issues with course curriculum and related pages. We will provide updates as we make progress toward a resolution. Feb <var data-var='date'>25</var>, <var data-var='time'>10:30</var> EST Investigating - We have determined that this issue is not widespread and is only affecting some users/students. We are actively investigating the root cause and will continue to monitor the situation for those who are experiencing display issues. Feb <var data-var='date'>24</var>, <var data-var='time'>10:23</var> EST Monitoring - We have determined that this issue may have resolved on its own or may not be widespread. We will continue to monitor and investigate for a root cause in the meantime. Feb <var data-var='date'>24</var>, <var data-var='time'>09:58</var> EST Investigating - We are still investigating this issue.

Course curriculum not displaying correctly for students

Feb <var data-var='date'>24</var>, <var data-var='time'>16:49</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>08:55</var> EST Update - Investigating - Our team has identified an issue with course and curriculum pages. We understand the urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for updates. Feb <var data-var='date'>24</var>, <var data-var='time'>08:55</var> EST Investigating - We are currently investigating this issue.

Course curriculum not display correctly for students

Feb <var data-var='date'>10</var>, <var data-var='time'>15:07</var> EST Resolved - Our team has resolved the issue where users were unable to access the platform. We apologize for the disruption and thank you for your patience. Feb <var data-var='date'>10</var>, <var data-var='time'>14:39</var> EST Monitoring - The platform access issue has resolved, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience. Feb <var data-var='date'>10</var>, <var data-var='time'>14:27</var> EST Investigating - Our team has identified an issue resulting in the inability to access the Teachable platform for both creators and students. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

Teachable Platform Outage

Feb <var data-var='date'> 5</var>, <var data-var='time'>21:54</var> EST Resolved - Our team has resolved an issue resulting in coaching and downloads not being accessible for students. We apologize for the disruption and thank you for your patience. Feb <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> EST Identified - The issue has been identified and our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience. Feb <var data-var='date'> 5</var>, <var data-var='time'>20:27</var> EST Investigating - Our team has identified an issue resulting in the inability to access coaching and downloadable products. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

Downloads and Coaching are inaccessible

Feb <var data-var='date'> 4</var>, <var data-var='time'>12:20</var> EST Resolved - Our team has resolved the issue impacting payout reporting and new payouts will appear in your Sales > Payouts menu as expected. We apologize for the disruption and thank you for your patience. Feb <var data-var='date'> 3</var>, <var data-var='time'>12:49</var> EST Monitoring - We have resolved the issue impacting payout reporting and new payouts will appear in your Sales > Payouts menu as expected. Our team is working to update the reporting to reflect impacted payouts that took place between 1/29 and 02/03. Feb <var data-var='date'> 2</var>, <var data-var='time'>17:45</var> EST Investigating - We have identified an inconsistency in teachable:pay payouts reporting between the Teachable Admin 'Payouts' page and your Stripe Express account. There has been no impact to the actual flow of funds. For the most up-to-date reporting on your payouts, please navigate directly to your Stripe Express account while we resolve this issue.

Teachable:pay payout reporting inconsistencies

Jan <var data-var='date'>23</var>, <var data-var='time'>18:49</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>09:55</var> EST Monitoring - A fix has been implemented and we are monitoring the results. We expect to transfer all delayed earnings within 12 hours. Jan <var data-var='date'>23</var>, <var data-var='time'>09:34</var> EST Investigating - We've identified a delay in transferring earnings to some Stripe Express accounts this morning. Our team is investigating and will update as soon as a solution is in place.

Delay in payouts for some creators using the teachable:pay gateway

Jan <var data-var='date'>23</var>, <var data-var='time'>14:00</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>12:46</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>23</var>, <var data-var='time'>12:41</var> EST Identified - Our team has identified an issue leading to high latency in background jobs across the platform. You may see some delays We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.

Latency with Background Jobs

Jan <var data-var='date'>18</var>, <var data-var='time'>20:20</var> EST Resolved - Open Exchange Rates has restored service and currency conversion is now functioning normally. Buy Now, Pay Later (BNPL) options are once again available for all supported regions. Thank you for your patience. Jan <var data-var='date'>17</var>, <var data-var='time'>16:18</var> EST Update - We have deployed a fix to ensure checkout pages load correctly while Open Exchange Rates continues to experience issues. Buy Now, Pay Later (BNPL) options such as Klarna will remain temporarily unavailable for affected regions (SEK, NOK, DKK, CZK) until Open Exchange Rates fully restores service. We will continue to monitor and provide updates as the situation progresses. For more information on the status of the Open Exchange Rates incident please visit their status page https://status.openexchangerates.org/. Jan <var data-var='date'>17</var>, <var data-var='time'>09:20</var> EST Update - Our currency exchange partner, Open Exchange Rates, has reported partial service restoration following an upstream incident that caused missing currency data. As a result we found a small number of buyers from the impacted countries were unable to load the checkout page. Specifically, we found Krone (SEK, NOK, DKK, CZK) based currencies were primarily impacted. As Open Exchange Rates continues to resolve the issue we fully expected our systems to perform as expected. For more information on the status of the Open Exchange Rates incident please visit their status page https://status.openexchangerates.org/. Jan <var data-var='date'>17</var>, <var data-var='time'>09:19</var> EST Update - Update: Our currency exchange partner, Open Exchange Rates, has reported partial service restoration following an upstream incident that caused missing currency data. As a result we found a small number of buyers from the impacted countries were unable to load the checkout page. Specifically, we found Krone (SEK, NOK, DKK, CZK) based currencies were primarily impacted. As Open Exchange Rates continues to resolve the issue we fully expected our systems to perform as expected. For more information on the status of the Open Exchange Rates incident please visit their status page https://status.openexchangerates.org/. Jan <var data-var='date'>17</var>, <var data-var='time'>08:45</var> EST Monitoring - Open Exchange Rates has reported partial service restoration following an upstream incident that caused missing currency data. Some currencies may still be unavailable, which may impact Buy Now, Pay Later providers. We are monitoring the situation as the vendor works toward full resolution. Jan <var data-var='date'>17</var>, <var data-var='time'>08:44</var> EST Identified - An upstream issue with the Open Exchange Rates API is causing intermittent errors in our application and may impact Buy Now, Pay Later providers.

Limited payment options available for some regions

Jan <var data-var='date'>17</var>, <var data-var='time'>09:00</var> EST Resolved - Video playback is now working as expected. The earlier issues impacting some regions have been resolved, and we are continuing to monitor to ensure stability. Jan <var data-var='date'>16</var>, <var data-var='time'>11:48</var> EST Update - We’ve identified intermittent video playback issues primarily impacting customers in Singapore. We’re actively working with their technical support team and will share updates as more information becomes available. Jan <var data-var='date'>16</var>, <var data-var='time'>11:12</var> EST Identified - We’re currently experiencing video playback issues due to an outage affecting our video player partner in certain geographic regions. We’re actively working with their technical support team and will share updates as more information becomes available.

Is Teachable down?

Teachable status is UP

Lastest published events

Delay in Student Enrollment

Service Update: Onboarding Restored, Monitoring in Progress

Investigating checkout issues

Teachable Services, Components and Regions

Recent Teachable events

Delay in Student Enrollment

Service Update: Onboarding Restored, Monitoring in Progress

Investigating checkout issues

Creator admin inaccessible

PDFs showing incorrect placeholder document

Platform Outage