THIS IS A SCHEDULED EVENT Aug <var data-var='date'>30</var>, <var data-var='time'>07:00</var> - <var data-var='time'>10:00</var> EDT Aug <var data-var='date'>13</var>, <var data-var='time'>11:18</var> EDT Update - Maintenance is confirmed for this window. Aug <var data-var='date'>13</var>, <var data-var='time'>11:17</var> EDT Scheduled - We will be performing database maintenance on database services that support our reporting application. During these upgrades there may be momentary outages of some API endpoints.

Database Maintenance

Jul <var data-var='date'>26</var>, <var data-var='time'>09:15</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>26</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>10</var>, <var data-var='time'>12:32</var> EDT Scheduled - To ensure system reliability TaxJar will be performing brief database maintenance on database services that support our reporting application. We do not anticipate that this maintenance will have impact on system availability.

Mar <var data-var='date'>26</var>, <var data-var='time'>11:45</var> EDT Resolved - This incident is resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>11:44</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>26</var>, <var data-var='time'>11:17</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>26</var>, <var data-var='time'>09:45</var> EDT Investigating - We are currently investigating this issue.

Our Intuit Quickbooks integration is reporting errors / disconnected

Feb <var data-var='date'>28</var>, <var data-var='time'>18:00</var> EST Resolved - Starting at around 6pm EST today TaxJar customers making calls to /v2/customers or other endpoints with a customer_id included received 5xx errors. This was caused by a networking issue that was resolved around 10:50pm EST. We apologize for the degradation in service.

Degraded TaxJar API

Aug <var data-var='date'>31</var>, <var data-var='time'>08:43</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>31</var>, <var data-var='time'>08:37</var> EDT Verifying - Verification is currently underway for the maintenance items. Aug <var data-var='date'>31</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>10:40</var> EDT Scheduled - We will be performing database upgrades during this timeframe. During these upgrades there will be momentary interruptions of service related to transaction queries and access to reports in the TaxJar application dashboard. Tax rate endpoints will not be impacted.

Nov <var data-var='date'>20</var>, <var data-var='time'>14:00</var> EST Resolved - TaxJar API Users experienced a period of calculations returning $0 rates. The issue has been corrected. The duration of the issue was from 2:11 PM Eastern Time to 4:36 PM Eastern Time.

Incorrect Tax Calculations

Nov <var data-var='date'>20</var>, <var data-var='time'>11:59</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>11:20</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>20</var>, <var data-var='time'>09:33</var> EST Investigating - We are currently investigating this issue.

We are investigating reports of users receiving an unusually high volume of emails from the TaxJar Reporting Application

Oct <var data-var='date'>27</var>, <var data-var='time'>08:56</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>27</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>17</var>, <var data-var='time'>10:20</var> EDT Scheduled - We will be performing database maintenance on database services that support our reporting application. During these upgrades there may be brief outages of some API endpoints.

Feb <var data-var='date'>18</var>, <var data-var='time'>09:08</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>18</var>, <var data-var='time'>08:51</var> EST Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'>18</var>, <var data-var='time'>08:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>13</var>, <var data-var='time'>10:30</var> EST Scheduled - We will be performing database upgrades during this timeframe. Tax calculation activity should not be impacted.

Jun <var data-var='date'>11</var>, <var data-var='time'>09:57</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>09:53</var> EDT Verifying - Verification is currently underway for the maintenance items. Jun <var data-var='date'>11</var>, <var data-var='time'>08:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 6</var>, <var data-var='time'>12:57</var> EDT Scheduled - We will be performing database upgrades during this timeframe. During these upgrades there will be brief outages of endpoints related to transaction operations (/v2/transactions) will be unavailable. Tax rate endpoints will not be impacted.

Jun <var data-var='date'> 4</var>, <var data-var='time'>09:15</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:07</var> EDT Verifying - Verification is currently underway for the maintenance items. Jun <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>11:07</var> EDT Scheduled - We will be performing database upgrades during this timeframe. During these upgrades there will be brief outages of endpoints related to transaction operations (/v2/transactions) and the Reporting Application will be unavailable. Tax rate endpoints should not be impacted.

Apr <var data-var='date'>30</var>, <var data-var='time'>09:37</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>30</var>, <var data-var='time'>08:01</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>25</var>, <var data-var='time'>10:30</var> EDT Scheduled - We will be performing database upgrades during this timeframe. SmartCalcs users may experience brief periods with elevated errors when performing some create and update actions during this upgrade. Tax calculation activity should not be impacted.

Apr <var data-var='date'>25</var>, <var data-var='time'>12:35</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>25</var>, <var data-var='time'>12:35</var> EDT Investigating - TaxJar API users experienced a period of elevated API errors today around 12:13 pm Eastern time. The problem was identified and resolved by 12:26 pm Eastern time.

Elevated API Errors

Feb <var data-var='date'> 5</var>, <var data-var='time'>09:10</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 5</var>, <var data-var='time'>09:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 1</var>, <var data-var='time'>10:44</var> EST Update - During the above window, our infrastructure team will be performing maintenance to ensure system uptime, security, and stability of TaxJar services. This maintenance will apply to all TaxJar services. We will provide an updates when we begin and complete the scheduled service update. Expected Impact: Services should remain fully available throughout maintenance. Feb <var data-var='date'> 1</var>, <var data-var='time'>10:43</var> EST Update - We will be undergoing scheduled maintenance during this time. Jan <var data-var='date'>31</var>, <var data-var='time'>12:53</var> EST Scheduled - During the above window, our infrastructure team will be performing maintenance to ensure system uptime, security, and stability of TaxJar services. This maintenance will apply to all TaxJar services. We will provide an updates when we begin and complete the scheduled service update. Expected Impact: Services should remain fully available throughout maintenance.

Platform Maintenance

Oct <var data-var='date'>16</var>, <var data-var='time'>13:06</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>16</var>, <var data-var='time'>08:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>10</var>, <var data-var='time'>13:20</var> EDT Scheduled - During the above window, our infrastructure team will be performing maintenance to ensure system uptime, security, and stability of TaxJar services. This maintenance will apply to all TaxJar services. We will provide an updates when we begin and complete the scheduled service update. Expected Impact: Services should remain fully available throughout maintenance.

Aug <var data-var='date'>31</var>, <var data-var='time'>16:27</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>15:26</var> EDT Investigating - We are actively investigating an issue regarding account updates.

TaxJar Reporting Issues

Aug <var data-var='date'>17</var>, <var data-var='time'>11:48</var> EDT Resolved - This incident has been resolved

TaxJar Reporting - Performance Issue

Aug <var data-var='date'>15</var>, <var data-var='time'>21:47</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>15</var>, <var data-var='time'>21:12</var> EDT Investigating - We are currently investigating this issue.

Jul <var data-var='date'>23</var>, <var data-var='time'>13:13</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>12:36</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>23</var>, <var data-var='time'>12:34</var> EDT Investigating - We are currently investigating this issue.

TaxJar Reporting - Dashboard Performance Issue

Jul <var data-var='date'>15</var>, <var data-var='time'>16:12</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>16:03</var> EDT Monitoring - We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.

TaxJar Reporting - Dashboard Performance Issues

Jul <var data-var='date'> 7</var>, <var data-var='time'>16:14</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>12:48</var> EDT Monitoring - We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.

Jun <var data-var='date'>29</var>, <var data-var='time'>13:37</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>13:34</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>29</var>, <var data-var='time'>13:30</var> EDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>29</var>, <var data-var='time'>13:25</var> EDT Identified - This issue has been identified and a fix is being implemented.

TaxJar App

Jun <var data-var='date'>15</var>, <var data-var='time'>17:42</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>15</var>, <var data-var='time'>17:40</var> EDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>15</var>, <var data-var='time'>17:40</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>15</var>, <var data-var='time'>17:40</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>15</var>, <var data-var='time'>16:08</var> EDT Investigating - We are currently investigating this issue.

Elevated API Response Times

Jun <var data-var='date'>13</var>, <var data-var='time'>11:52</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>13</var>, <var data-var='time'>11:31</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>13</var>, <var data-var='time'>11:13</var> EDT Scheduled - To ensure system reliability, TaxJar will be performing database maintenance on database services that support transactions. For a brief period some TaxJar customers may experience a momentary interruption when working with transactions endpoints, all other services remain unaffected.

Apr <var data-var='date'> 5</var>, <var data-var='time'>15:26</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 5</var>, <var data-var='time'>13:01</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 4</var>, <var data-var='time'>07:41</var> EDT Scheduled - To ensure system reliability, TaxJar will be performing database maintenance on database services that support our reporting application. For a brief period TaxJar users will be unable to generate new TaxJar API tokens.

Is TaxJar down?

TaxJar status is UP

Lastest published events

Database Maintenance

Database Maintenance

Our Intuit Quickbooks integration is reporting errors / disconnected

TaxJar Services, Components and Regions

Recent TaxJar events

Database Maintenance

Database Maintenance

Our Intuit Quickbooks integration is reporting errors / disconnected

Degraded TaxJar API

Database Maintenance

Incorrect Tax Calculations