THIS IS A SCHEDULED EVENT Oct <var data-var='date'>15</var>, <var data-var='time'>00:00</var> - <var data-var='time'>07:00</var> UTC Oct <var data-var='date'> 2</var>, <var data-var='time'>12:08</var> UTC Scheduled - Please be informed of our upcoming monthly patching maintenance on the Kubernetes Cluster. This maintenance covers AMI rotation to maintain optimal performance and reliability. No performance degradation is expected.

Planned monthly maintenance on Kubernetes server - Americas

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>13</var>, <var data-var='time'>17:00</var> UTC &nbsp;-&nbsp; Oct <var data-var='date'>14</var>, <var data-var='time'>00:00</var> UTC Oct <var data-var='date'> 2</var>, <var data-var='time'>12:07</var> UTC Scheduled - Please be informed of our upcoming monthly patching maintenance on the Kubernetes Cluster. This maintenance covers AMI rotation to maintain optimal performance and reliability. No performance degradation is expected.

Planned monthly maintenance on Kubernetes server - Europe

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>8</var>, <var data-var='time'>08:00</var> - <var data-var='time'>15:00</var> UTC Oct <var data-var='date'> 2</var>, <var data-var='time'>12:06</var> UTC Scheduled - Please be informed of our upcoming monthly patching maintenance on the Kubernetes Cluster. This maintenance covers AMI rotation to maintain optimal performance and reliability. No performance degradation is expected.

Planned monthly maintenance on Kubernetes servers - Australia

Oct <var data-var='date'> 5</var>, <var data-var='time'>21:18</var> UTC Update - We are continuing to investigate this issue and will provide updates to the incident as new information becomes available. Newly created items are currently not appearing in search results. As a workaround, please use List View or access items directly using their URL: accountname.tpondemand.com/entity/{entityid} Oct <var data-var='date'> 5</var>, <var data-var='time'>18:21</var> UTC Update - We are continuing to investigate this issue. Newly created items are currently not appearing in search results. As a workaround, please use List View or access items directly using their URL: accountname.tpondemand.com/entity/{entityid} Oct <var data-var='date'> 5</var>, <var data-var='time'>15:10</var> UTC Investigating - We are currently investigating this issue. Newly created items are not available in search.

Search service issue in EU2 cluster

Oct <var data-var='date'> 2</var>, <var data-var='time'>16:12</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>15:31</var> UTC Investigating - We are currently investigating this issue.

History event based Automation Rules are not triggered

Sep <var data-var='date'>17</var>, <var data-var='time'>16:06</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>15:46</var> UTC Investigating - We are currently investigating this issue.

CSV Export functionality for Views is unavailable - US and APAC regions

Sep <var data-var='date'>17</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>17</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>16:16</var> UTC Scheduled - Please be informed of our upcoming monthly patching maintenance on the Kubernetes Cluster. This maintenance covers AMI rotation to maintain optimal performance and reliability. No performance degradation is expected.

Sep <var data-var='date'>16</var>, <var data-var='time'>17:28</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>16:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>16</var>, <var data-var='time'>14:49</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>16</var>, <var data-var='time'>14:24</var> UTC Investigating - The Automation rules are not getting triggered for accounts hosted in US2 cluster for some accounts. We are investigating the issue.

Automation rules are not getting triggered in US2 cluster for some accounts

Sep <var data-var='date'>16</var>, <var data-var='time'>16:12</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>12:30</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>16</var>, <var data-var='time'>11:14</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>16</var>, <var data-var='time'>10:03</var> UTC Investigating - We are currently experiencing an issue with Salesforce that is impacting our Support team’s ability to access and review customer cases.

Salesforce Outage - Support Case Access Impacted

Sep <var data-var='date'>16</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>16:15</var> UTC Scheduled - Please be informed of our upcoming monthly patching maintenance on the Kubernetes Cluster. This maintenance covers AMI rotation to maintain optimal performance and reliability. No performance degradation is expected.

Sep <var data-var='date'>10</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>16:13</var> UTC Scheduled - Please be informed of our upcoming monthly patching maintenance on the Kubernetes Cluster. This maintenance covers AMI rotation to maintain optimal performance and reliability. No performance degradation is expected.

Sep <var data-var='date'>10</var>, <var data-var='time'>14:12</var> UTC Resolved - The search service has been fully restored. We apologize for any inconvenience caused. Sep <var data-var='date'>10</var>, <var data-var='time'>13:32</var> UTC Identified - We have identified the root cause of the search service disruption and applied a mitigation. The service is currently unavailable while it recovers. We are actively monitoring progress and will provide updates as the situation develops. Sep <var data-var='date'>10</var>, <var data-var='time'>09:40</var> UTC Investigating - We are currently investigating this issue.

Aug <var data-var='date'>20</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>21:55</var> UTC Scheduled - Please be informed of our upcoming monthly patching maintenance on the Kubernetes Cluster. This maintenance covers AMI rotation to maintain optimal performance and reliability. No performance degradation is expected.

Aug <var data-var='date'>15</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>21:56</var> UTC Scheduled - Please be informed of our upcoming monthly patching maintenance on the Kubernetes Cluster. This maintenance covers AMI rotation to maintain optimal performance and reliability. No performance degradation is expected.

Aug <var data-var='date'>13</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>21:52</var> UTC Scheduled - Please be informed of our upcoming monthly patching maintenance on the Kubernetes Cluster. This maintenance covers AMI rotation to maintain optimal performance and reliability. No performance degradation is expected.

Jul <var data-var='date'>27</var>, <var data-var='time'>18:06</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>17:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>27</var>, <var data-var='time'>17:34</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>27</var>, <var data-var='time'>17:24</var> UTC Investigating - We are investigating an issue with the IBM Verify service which is resulting in failed authentication through Frontdoor.

US Frontdoor authentication errors

Jul <var data-var='date'>16</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>23:24</var> UTC Scheduled - Please be informed of our upcoming monthly patching maintenance on the Kubernetes Cluster. This maintenance covers AMI rotation to maintain optimal performance and reliability. Unlike our standard maintenance windows, this update may cause a brief service interruption. Our team will be actively monitoring throughout the maintenance window and will apply remediation measures where possible should any disruption occur. We apologize in advance for any inconvenience and will provide updates here if an issue arises.

Jul <var data-var='date'>15</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>23:23</var> UTC Scheduled - Please be informed of our upcoming monthly patching maintenance on the Kubernetes Cluster. This maintenance covers AMI rotation to maintain optimal performance and reliability. Unlike our standard maintenance windows, this update may cause a brief service interruption. Our team will be actively monitoring throughout the maintenance window and will apply remediation measures where possible should any disruption occur. We apologize in advance for any inconvenience and will provide updates here if an issue arises.

Jul <var data-var='date'>11</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>11</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>15:14</var> UTC Scheduled - We will be performing planned migration for Solutions Library. During this maintenance window Solutions Library will experience a downtime of approximately 2 hours.

Planned Solutions Library Maintenance

Jul <var data-var='date'>10</var>, <var data-var='time'>17:34</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>15:49</var> UTC Monitoring - The IBMid authentication service was experiencing issues that may prevent some customers from logging in to the IBM Support Portal (support.ibm.com). Customers who are still unable to login and have a critical Severity 1 issue that cannot wait for portal access to be restored should contact IBM Support directly by phone.

Intermittent login difficulty on IBM Support portal

Jul <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>10:31</var> UTC Update - Targetprocess application is now available Jul <var data-var='date'> 9</var>, <var data-var='time'>09:43</var> UTC Update - Scheduled maintenance is currently in progress. Targetprocess is unavailable due to the maintenance activities. We will continue to share updates as we make progress. Jul <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>23:21</var> UTC Scheduled - Please be informed of our upcoming monthly patching maintenance on the Kubernetes Cluster. This maintenance covers AMI rotation to maintain optimal performance and reliability. No performance degradation is expected.

Jun <var data-var='date'>30</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 3</var>, <var data-var='time'>08:00</var> UTC Scheduled - We will be performing planned infrastructure updates affecting Frontdoor Authentication Service. During this maintenance window, some customers may experience temporary disruptions to authentication and login for up to 15 minutes.

Planned Infrastructure Maintenance - Americas (US3)

Jun <var data-var='date'>22</var>, <var data-var='time'>06:01</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>21</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>11:33</var> UTC Scheduled - Please be informed of our upcoming monthly patching maintenance on the Kubernetes Cluster. This maintenance covers AMI rotation to maintain optimal performance and reliability. No performance degradation is expected.

Jun <var data-var='date'>22</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>21</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>11:35</var> UTC Scheduled - Please be informed of our upcoming monthly patching maintenance on the Kubernetes Cluster. This maintenance covers AMI rotation to maintain optimal performance and reliability. No performance degradation is expected.

Jun <var data-var='date'>16</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 3</var>, <var data-var='time'>07:59</var> UTC Scheduled - We will be performing planned infrastructure updates affecting Frontdoor Authentication Service. During this maintenance window, some customers may experience temporary disruptions to authentication and login for up to 15 minutes.

Is Targetprocess down?

Targetprocess status is UP

Lastest published events

Search service issue in EU2 cluster

History event based Automation Rules are not triggered

CSV Export functionality for Views is unavailable - US and APAC regions

Targetprocess Services, Components and Regions

Recent Targetprocess events

Planned monthly maintenance on Kubernetes server - Americas

Planned monthly maintenance on Kubernetes server - Europe

Planned monthly maintenance on Kubernetes servers - Australia

Search service issue in EU2 cluster

History event based Automation Rules are not triggered

CSV Export functionality for Views is unavailable - US and APAC regions