Sep <var data-var='date'>30</var>, <var data-var='time'>16:33</var> UTC Investigating - We are seeing delays in report availability from The Trade Desk for September 26 and 27, so data for these dates may be incomplete. Affected users may also see longer refresh times or occasional failed fetches for this data source. Our team is working with The Trade Desk and is making improvements to how our integration handles delayed reports. The missing data will be backfilled automatically once it is available, so no action is needed. We will post updates here as the issue progresses.

The Trade Desk: Delayed Data for September 26–27

May <var data-var='date'>18</var>, <var data-var='time'>16:42</var> UTC Resolved - As this is a dependency on Facebook, we will close and update FAQ documentation Oct <var data-var='date'>23</var>, <var data-var='time'>15:54</var> UTC Identified - Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector. Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause: Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team. For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/]. We will continue to monitor the situation and provide updates as soon as more information becomes available. Thank you for your patience.

Facebook Ads Spend Data Discrepancy

Apr <var data-var='date'> 2</var>, <var data-var='time'>17:15</var> UTC Resolved - X (Twitter) has confirmed that the technical issues affecting their API and platform services have been resolved. Our system is currently processing a backfill to retrieve any data that was missed during the outage. You should see your dashboards fully updated within the next few hours, depending on the volume of data. Note on Connections: If you attempted to re-authenticate or add an X connection during the outage and encountered an error, you may now retry those actions. All existing connections should resume functioning automatically. Thank you for your patience while we monitored this external service disruption. Apr <var data-var='date'> 2</var>, <var data-var='time'>15:32</var> UTC Monitoring - We are currently investigating reports of data fetch failures and connectivity issues affecting the X (Twitter) data source. This appears to be related to a wider service disruption with the X API, which is impacting third-party platforms globally. What this means for you: Data Refreshes: Scheduled data fetches for X (Twitter) may fail or be delayed. Dashboards: Some widgets and reports relying on X data may show "No Data" or encounter loading errors. Connection Management: Attempts to re-authenticate or add new X connections may be unsuccessful at this time. Next Steps: Our engineering team is monitoring the situation closely. We will provide further updates as more information becomes available or as service is restored by X. Once the API is stable, TapClicks will automatically attempt to backfill any missed data. No action is required from you at this time. We apologize for any inconvenience caused by this external disruption.

Degraded Performance: X (Twitter) API Connectivity Issues

Mar <var data-var='date'> 6</var>, <var data-var='time'>21:31</var> UTC Resolved - The Trade Desk (TTD) team has confirmed that a fix has been implemented on their end to resolve the reporting outage. We are now seeing data fetches for customers completing successfully, including the backfill of data for March 3 and March 4.While most fetches have already finished, we are still monitoring a few remaining active sessions. We have verified that even for the fetches still in progress, data mappings are successful, indicating that the data is flowing correctly. If you are still encountering discrepancies, please contact support@tapclicks.com Mar <var data-var='date'> 6</var>, <var data-var='time'>19:25</var> UTC Update - We are seeing significant improvement in data ingestion for The Trade Desk (TTD). As of today, the majority of data fetches are completing successfully. While some fetches remain in progress, we have verified that the mappings for these active fetches are already showing successful results We will continue to monitor on our end as we await for confirmation by The Trade Desk Team. Mar <var data-var='date'> 5</var>, <var data-var='time'>23:56</var> UTC Monitoring - We are currently investigating a service disruption with The Trade Desk (TTD) connector. Multiple client instances are experiencing delays in daily data fetches. While fetches typically complete within an hour, current reports are remaining in a PENDING state for extended periods. What We Know So Far: Root Cause: Vendor-side dependency issue within The Trade Desk's reporting API. Impact: Reports for some clients are stuck in "Pending" status on the TTD side, preventing TapClicks from successfully ingesting the latest data. Data Freshness: As of today, most impacted dashboards will show the latest available data from March 2, 2026. Data for March 3 and March 4 remains delayed. Our Action Plan: We are in direct contact with The Trade Desk, and they have confirmed they are aware of the outage. We will continue to monitor on our end will provide updates accordingly.

Delayed Data Loads for The Trade Desk

Feb <var data-var='date'>13</var>, <var data-var='time'>22:21</var> UTC Resolved - We have successfully addressed the synchronization issue with the CallRail connector. Following a technical shift in how account identifiers were being returned from the vendor, we have updated our mapping logic to align with these changes. Key Technical Updates Identifier Shift: CallRail transitioned from alphanumeric company IDs (e.g., COM37eb...) to a 9-digit numeric format (e.g., 735338535). Fetch Performance: We have confirmed that data fetches are now completing successfully and populating correctly into the system. Mapping Restoration: Previously "no longer available" mapping lists are being updated to reflect these new IDs. If you haven't already done so, you may need to refresh your mapping list for the update. Current Progress Our engineering team has verified that the data flow is stable but will be monitoring in the next coming days. If you are still experiencing issues with CallRail, please reach out to support@tapclicks.com Feb <var data-var='date'>13</var>, <var data-var='time'>19:45</var> UTC Identified - Summary We are currently investigating a widespread issue affecting the CallRail connector. While data fetches may appear to complete, the data is not being pulled properly into the system. This is causing existing mapping lists to display as "no longer available" across all connected instances. Issue: Our team has observed a change in how account identifiers are being returned through the CallRail API. Impact: This change affects the system's ability to match your existing configurations with the data currently being provided. Scope: This is currently impacting all instances connected to CallRail. Historical data already loaded into TapClicks remains fine but you may observe discrepancies or prevented from retrieving newer data until this issue is resolved. Next Steps: TapClicks is dependent on CallRail for updates and is coordinating with the CallRail technical team to reestablish our connection to the CallRail API. Next Update: We will provide further information once the technical alignment between both platforms is finalized.

Status Update: CallRail Connectivity Issues

Feb <var data-var='date'> 3</var>, <var data-var='time'>16:48</var> UTC Resolved - Google has made an updated fix at 10PM UTC. We are now updating our status page accordingly as the fetches have been completing. If you are still observing issues with Google connectors, please reach out to support@tapclicks.com. Feb <var data-var='date'> 2</var>, <var data-var='time'>19:52</var> UTC Monitoring - Monitoring Google API Data Delays Incident Status: Investigating Affected Services: Google Ad Manager / Google Connectors We are currently investigating an issue where data pulled from Google platforms via API may be delayed or incomplete. This is due to an ongoing service incident on Google’s side impacting reporting and API responses. What customers may see: Delays in Google data appearing in TapClicks Failed or stalled data pulls for Google data services Potentially Incomplete or missing metrics for recent reporting periods Current status: We've primarily seen this affecting Google Ads Manager and Google Analytics so far. Some other Google services api pulls may also be impacted. TapClicks systems are operating normally. The issue originates from Google’s reporting infrastructure: https://ads.google.com/status/publisher/incidents/RauRLSuJsK5ZwApqdzEu Our team is actively monitoring Google’s progress and will resume normal syncs once the service stabilizes No action is required at this time. Data will backfill automatically once Google resolves the issue. We will provide updates as more information becomes available.

Potential Google API Data Delays

Nov <var data-var='date'>26</var>, <var data-var='time'>19:47</var> UTC Resolved - Current Status: The issue with the Reddit Ads connector has been resolved. What Happened: There were connection and reauthentication issues that affected some users attempting to access the API. The issue has now been fixed with the help of Reddit, and the service is functioning normally again. Action Required: If you have not already reauthenticated, you may need to do so in order to reconnect to Reddit Ads to reestablish the feed. Thank you for your patience and support Nov <var data-var='date'>20</var>, <var data-var='time'>22:36</var> UTC Update - Thank you for your continued patience. We understand the frustration this delay is causing, as it is impacting many of our customers that leverages the Reddit Ads connector. Unfortunately, we are still awaiting support from Reddit to resolve the issue, and TapClicks is dependent on their assistance to move forward. We will provide further updates as soon as we have more information. If you haven't already done so, we encourage you to reach out to your Reddit Representative to help escalate the matter. Nov <var data-var='date'>14</var>, <var data-var='time'>23:57</var> UTC Identified - Current Status: We are currently experiencing an issue with the Reddit Ads connector. Some users may be encountering connection or reauthentication problems when attempting to use the service. What’s Happening: Users might face difficulties connecting to the Reddit Ads platform or may be prompted to reauthenticate multiple times. What We're Doing: We are in active communication with Reddit’s support team to resolve the issue as quickly as possible. Our team is working diligently with Reddit to address the problem, and we will provide further updates as soon as we have more information. Impact: Connection issues may occur intermittently and potential disruption in pulling recent Reddit data Next Steps: We are closely monitoring the situation and will provide updates on progress. Thank you for your patience!

Reddit Ads Connection Issue

Oct <var data-var='date'>23</var>, <var data-var='time'>15:55</var> UTC Resolved - No new issues related to the AWS outage on Monday have been identified as part of our monitoring in the last 2 days, so we are now closing this incident. If you experience any further issues or have any questions, please contact our support team at customercare@tapclicks.com. Oct <var data-var='date'>21</var>, <var data-var='time'>14:32</var> UTC Monitoring - The global AWS outage that was impacting our vendors has been resolved, and all services are operational. We will continue to monitor performance closely. If you experience any further issues, please contact our support team at customercare@tapclicks.com. Oct <var data-var='date'>20</var>, <var data-var='time'>14:27</var> UTC Update - As an update, our team has identified that the following data sources were also impacted. Some of them are already showing signs of improvement and we will monitor throughout the day: - Amazon Ads - Marchex - Reddit Ads - Twilio - Viant DSP (Adelphic) - Smart Connector Email Delivery Note that other data sources/vendors that rely on AWS infrastructure, such as the Amazon delivery types in Smart Connectors, may also be impacted. Oct <var data-var='date'>20</var>, <var data-var='time'>13:56</var> UTC Investigating - The major AWS outage this morning is impacting all our clients on our Big Data Package. We are currently investigating to see if other clients are impacted and will post updates as they become available. Media reference: https://www.cnn.com/business/live-news/amazon-tech-outage-10-20-25-intl

AWS Outage impacting several customers

Sep <var data-var='date'>30</var>, <var data-var='time'>16:06</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>16:19</var> UTC Monitoring - Update Fetches are successfully completing today, and we are seeing improvements in the API's performance. While we're still waiting for a confirmation from Google, the fetches are now completing as expected, and there are no ongoing disruptions. We are continuing to monitor API fetches closely to ensure everything runs smoothly. We will keep you informed of any significant changes or updates. Thank you for your patience as we work through this. Please feel free to reach out if you encounter any issues. Sep <var data-var='date'>25</var>, <var data-var='time'>19:52</var> UTC Investigating - We are currently observing sporadic failures when connecting to Google Services APIs. Other API users are reporting similar issues, and this appears to be a problem on Google’s side. Impact This may affect TapClicks customers who are pulling data from Google services through our integrations. Customers may experience intermittent disruptions when retrieving or syncing data. Actions Taken We have reported the issue to Google Support. We are monitoring the situation closely and will update as more information becomes available. Next Update We will provide updates as soon as Google shares additional information or the situation stabilizes.

Incident Report: Google Analytics API Issues

Sep <var data-var='date'> 4</var>, <var data-var='time'>13:59</var> UTC Resolved - The recent issue affecting data in Smart Connector sublevel views is now resolved. We have completed verifying data integrity and restored all affected historical records. Service is now operating normally. Should you see any further issues, please contact our support team at support@tapclicks.com for immediate assistance. Our team is completing a full root cause analysis to improve system stability and has already implemented several preventative measures. Thank you for your patience. Aug <var data-var='date'>29</var>, <var data-var='time'>20:20</var> UTC Update - The data correction process is now complete for all customers. Our team is proactively running data integrity checks against backups over the coming days to ensure all data was accurately restored. While we expect a full recovery, if you notice any discrepancies within your multi-level Smart Connectors, please contact our support team at support@tapclicks.com. We are ready to investigate further or initiate a historical data reload if needed. Aug <var data-var='date'>28</var>, <var data-var='time'>15:28</var> UTC Update - Problematic rows have been removed from impacted Smart Connector sublevels (levels 3 and below) for all customers except one, with whom we are in direct communication. Data reloads are still running on some instances, but have completed on most. We will provide more updates as they become available. Aug <var data-var='date'>27</var>, <var data-var='time'>22:05</var> UTC Update - Data reloads have completed for most Smart Connectors that have 2 levels (parent level + 1 sublevel deep). Our team is still working on addressing issues with Smart Connectors that are more than 2 levels deep (meaning, they have sublevels of sublevels, or deeper) and we will provide more updates as they become available. Rest assured that resolving this is our top priority and the team is working around the clock to fix the remaining impacted Smart Connectors. Aug <var data-var='date'>27</var>, <var data-var='time'>13:53</var> UTC Update - Problematic rows have been removed overnight and data reloads are now in progress. Aug <var data-var='date'>27</var>, <var data-var='time'>01:20</var> UTC Update - The team is finalizing the logic to clean up problematic rows tonight. Once complete, we will be triggering data reloads that will run for part of the day on Wednesday. We will provide other updates as they become available. Thanks for your patience as we resolve this. Aug <var data-var='date'>26</var>, <var data-var='time'>19:56</var> UTC Identified - We have identified an issue affecting some Smart Connectors with sub-level data views. The issue is causing: - Slower than usual data loads - Inaccurate results in some cases, due to duplicate or additional rows being created Smart Connectors with a single-level data view (no additional views configured) are not impacted. Our engineering team has identified the root cause and is currently deploying a fix. After the fix is in place, we will also: - Clean up the problematic rows - Re-load the affected data to ensure accuracy We will continue to provide updates as remediation progresses. If you have questions or need assistance, please reach out to customercare@tapclicks.com

Data processing issues with certain Smart Connector with sublevel data views

Aug <var data-var='date'> 6</var>, <var data-var='time'>17:42</var> UTC Resolved - Simpli.fi has pushed a fix on their end on the Time Event Date field. We have observed daily fetches have completed successfully. If you are still experiencing issues, please let us know at support@tapclicks.com Aug <var data-var='date'> 6</var>, <var data-var='time'>00:29</var> UTC Identified - Issue: We are encountering errors during the processing of DOMAIN reports from Simpli.fi due to invalid values in the ‘Time Event Date’ field for multiple clients. While previously stored data is unaffected, this issue may hinder the processing of new data. Impact: Users utilizing DOMAIN reports are impacted preventing the processing of new data of the domain reports, though previously stored data remains unaffected. ETA: This is a vendor-dependent issue. We have reported the problem to Simpli.fi and are awaiting their resolution. Further updates will follow as soon as we receive more information.

DOMAIN Report Processing Errors (Simpli.fi)

Jul <var data-var='date'> 8</var>, <var data-var='time'>20:37</var> UTC Resolved - The issue has now been resolved and widgets are loading properly on instances on our Big Data Package. We apologize for the inconvenience. Jul <var data-var='date'> 8</var>, <var data-var='time'>19:28</var> UTC Identified - We have identified an issue impacting clients on our Big Data Package where some data and widgets are returning errors. Our team is investigating.

Big data package issue

Jun <var data-var='date'>13</var>, <var data-var='time'>15:31</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>14:04</var> UTC Investigating - A subset of our customers connected to Simpli.fi are experiencing data delays due to a technical issue on our end. Impacted customers can see this by looking at "Connections with issues to be investigated by TapClicks" on the main tab of their Data Load Status dashboard and have received notifications via email already if they have configured these on the Notifications tab of the Data Load Status dashboard. Our team is actively working on resolving the issue and we will provide updates as they become available. We apologize for the inconvenience.

Simpli.fi data delays for some customers

Jun <var data-var='date'> 4</var>, <var data-var='time'>14:54</var> UTC Resolved - Update: All of Simpli.fi reporting services were restored starting around 7PM (CT) last evening and fetches for today have been completing without errors. If you are still experiencing issues with your Simpli.fi connection, please reach out to support@tapclicks.com Thank you Jun <var data-var='date'> 3</var>, <var data-var='time'>15:16</var> UTC Identified - Impact: Data Delays for Simpli.fi-Connected Customers Monitoring We are currently observing intermittent connection issues between TapClicks and Simpli.fi, as reported by our partner at Simpli.fi. This is impacting customers whose data sources are connected to Simpli.fi via TapClicks. What you may experience: Delays in the availability of new data from Simpli.fi Historical data previously collected remains accessible and unaffected Simpli.fi has identified the issue and is actively working toward a resolution on their end. TapClicks will continue to monitor the situation closely and provide updates as we receive them. We appreciate your patience and understanding. The TapClicks Team

Intermittent Simpli.fi Connection Issues

May <var data-var='date'>27</var>, <var data-var='time'>16:53</var> UTC Resolved - X Ads have restored their API over the weekend and after monitoring, we can confirm a majority of customers fetches have been successfully completing. We will close this incident as the connection now appears to be stable. If you are still facing issues with the X Ads connection, please reach out to support. Thank you, The TapClicks Team May <var data-var='date'>23</var>, <var data-var='time'>16:00</var> UTC Identified - Description: Tapclicks is currently experiencing an outage with the X (formerly Twitter) Ads Connector. This issue is due to an external service disruption on X Ads' side, which is impacting our ability to retrieve new advertising data via their API. Impact: New data from X Ads is currently unavailable in Tapclicks. Previously imported data remains intact and accessible. Next Steps: We are monitoring the situation and awaiting further updates from X. We will provide additional information as it becomes available. Thank you for your patience and understanding.

X (Twitter) Ads Connector Outage

May <var data-var='date'>23</var>, <var data-var='time'>15:58</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>18:24</var> UTC Update - Fetches today continue to complete after close monitoring. We are marking the incident for fetch failures as resolved in the meantime. We are still in the process of working with the new metric fields as an enhancement separately. Apr <var data-var='date'>24</var>, <var data-var='time'>01:27</var> UTC Monitoring - Instagram has deprecated the "Impressions" field from the Professional API that was causing recent fetch issues. TapClicks has updated our system to discontinue requests for the impression metric to unblock data fetches for customers. Your historical impressions data that was previously stored within TapClicks will still be accessible in TapClicks but new impression data will no longer be supported by the Instagram API. We will be working on introducing new fields per Instagram's recent changes. Apr <var data-var='date'>23</var>, <var data-var='time'>19:39</var> UTC Identified - We are currently investigating an issue affecting the retrieval of recent metrics from the Instagram API. A recent change made by Instagram appears to be causing interruptions for some users attempting to access this data. Our team is actively working to adapt to the update. We will provide further updates as more information becomes available. Thank you for your patience and understanding.

Instagram Professional API change

Apr <var data-var='date'>18</var>, <var data-var='time'>16:54</var> UTC Resolved - Update: After recent monitoring, we are no longer seeing fetch issues for conversions for our API fetches. If you are still encountering issues, please reach out to support@tapclicks.com. Thank you, The TapClicks Team Apr <var data-var='date'>17</var>, <var data-var='time'>19:21</var> UTC Monitoring - Update: The Trade Desk Fetches for today has been completing for a majority of our customer post communication with The Trade Desk Team. We are still in discussions with the TTD team and will continuing to monitor fetches. Thank you for your patience. Apr <var data-var='date'>16</var>, <var data-var='time'>15:38</var> UTC Identified - Issue Summary We are currently experiencing an issue with data ingestion from The Trade Desk connector. Specifically, some Conversions and Data Elements API reports have been disabled on The Trade Desk system side. The Trade Desk team is actively investigating the root cause. Impact This impacts users who are connected to The Trade Desk Connectors leveraging these specific reports. Please check the Data Load Status page to see whether your instance is affected. This impacts the ability to fetching new TTD data while previously stored data in TapClicks remains unaffected by this issue. Next Steps & ETA This issue is vendor-dependent. We've submitted an urgent request to The Trade Desk, who have acknowledged receipt and investigating on their end. We will share updates as soon as we receive more information from The Trade Desk team.

The Trade Desk Connector Fetch issue

Mar <var data-var='date'>20</var>, <var data-var='time'>17:48</var> UTC Resolved - Google Ads services were successfully restored following a fix implemented on March 19th. After thorough monitoring, we can confirm that the intermittent Fetch issue has been resolved. If you continue to experience any problems with the Google Ads connector, please contact us at support@tapclicks.com. Thank you, The TapClicks Team Mar <var data-var='date'>19</var>, <var data-var='time'>16:11</var> UTC Investigating - Incident Summary: We are currently investigating an issue affecting some of our customers who are connected to the Google Ads API. Due to recent changes made on Google's end, certain customers are experiencing difficulties with fetching data. Current Status: Our team is actively working with Google and collaborating closely with their team for a resolution. What’s Affected: Customers with active Google Ads API connections may experience intermittent data fetching failures or delays. Affected customers may notice incomplete or outdated data in their dashboards. Next Steps: We will continue to monitor the situation and keep you updated as we work with Google to resolve this issue. We are prioritizing this matter and will provide a follow-up once we have more information or once the issue has been resolved.

Google Ads API Disruption

Mar <var data-var='date'>20</var>, <var data-var='time'>15:33</var> UTC Resolved - After carefully monitoring, all customers are stable with the fix done by the BigData provider yesterday. This incident is now resolved. Please reach out to support@tapclicks.com if you are still observing any issues. Thank you, The TapClicks Team Mar <var data-var='date'>19</var>, <var data-var='time'>19:21</var> UTC Monitoring - Update: Our BigData engine provider has implemented a fix on their end. Customers hosted on BigData servers are being restored, and we are seeing a significant improvement in dashboard performance. We will continue to closely monitor performance in collaboration with the provider to ensure stability moving forward. Mar <var data-var='date'>19</var>, <var data-var='time'>15:47</var> UTC Identified - We have identified that there is incident going on with one of our provider is impacting clients on the BigData package. We are working closely with the provider to get the service back ASAP. This is a global incident that was reported by the BigData data engine provider. This is impacting TapAnalytics and TapReport among other services. Customers not on BigData packages are not impacted.

Customers on BigData Package Dashboard Disruption

Feb <var data-var='date'> 5</var>, <var data-var='time'>16:00</var> UTC Resolved - UPDATE: The LinkedIn Team deployed a fix on their end last night and we are now seeing the fetches errors any longer this morning. If you are still having issues or observing issues with the LinkedIn Ads Connector, please let us know at support@tapclicks.com. Thank you, The TapClicks Team Feb <var data-var='date'> 4</var>, <var data-var='time'>16:16</var> UTC Identified - Issue Summary We are currently experiencing a disruption in LinkedIn Ads data retrieval due to an ongoing issue on LinkedIn’s end. This problem affects all API users, including TapClicks, and is not specific to our platform. Impact New LinkedIn Ads data for today is currently stalled. Historical data previously stored in TapClicks remains unaffected and accessible. Current Status LinkedIn has acknowledged the issue and is actively working on a resolution as a priority. We are closely monitoring the situation and will provide updates as soon as more information becomes available. Next Steps We will update this page as soon as LinkedIn resolves the issue and data processing resumes. Thank you for your patience.

LinkedIn Ads API Service Disruption

Jan <var data-var='date'>31</var>, <var data-var='time'>18:32</var> UTC Resolved - Emails Queued from yesterday has been sent. We have been monitoring the system and emails have been fully operational since. If you are still experiencing issues with emails from TapClicks, please feel free to reach out to support@tapclicks.com Thank you, The TapClicks Team Jan <var data-var='date'>30</var>, <var data-var='time'>21:13</var> UTC Monitoring - Our email provider has implemented a fix, and new email sends are now working as expected. We are still processing previously queued emails from earlier today. Our team is closely monitoring the situation to ensure all pending emails are delivered as soon as possible. We appreciate your patience and will provide further updates as needed. Thank you for your understanding Jan <var data-var='date'>30</var>, <var data-var='time'>18:22</var> UTC Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'>30</var>, <var data-var='time'>18:15</var> UTC Identified - We are currently experiencing an issue with our email provider that has impacted the delivery of emails out of TapClicks. As a result, some scheduled reports may be delayed. Our team is actively working with the provider to resolve the issue and ensure that all emails are sent as soon as possible. Your reports and email communication outside of TapClicks are important to us and we are we are addressing as a priority. We apologize for any inconvenience and appreciate your patience. We will provide updates as more information becomes available. Thank you for your understanding.

TapClicks Email Delays

Jan <var data-var='date'>14</var>, <var data-var='time'>17:21</var> UTC Resolved - Update: Performance has remained stable, with no new irregularities observed. We will continue collaborating with our partner to enhance systems and implement measures to prevent similar incidents in the future. Jan <var data-var='date'>13</var>, <var data-var='time'>03:52</var> UTC Update - Update: Performance has returned to normal after the maintenance reboot conducted on Saturday. However, the root cause of the issue remains unclear, and we are continuing our monitoring and investigation. Further updates will be provided as we gather more information. Jan <var data-var='date'>10</var>, <var data-var='time'>23:15</var> UTC Monitoring - Monitoring: We are currently experiencing slower-than-usual performance across several services. The issue has been traced to an external DNS service provider experiencing disruptions. Our team has reported the issue to the provider and is actively monitoring their updates. Impact: Users may notice delays in loading pages, API responses, and other service-related interactions. This issue is affecting multiple regions and may cause intermittent slowdowns. Next Steps: We have reported the issue to the DNS provider. Our team is closely monitoring the situation for updates and resolution. Thank you for your patience as we work to resolve this issue.

Incident Report: Slower Performance Due to DNS Service Issues

Dec <var data-var='date'>13</var>, <var data-var='time'>19:47</var> UTC Resolved - Resolved We have identified and resolved the issue that caused some scheduled reports to be sent out as blank. Scheduled reports are now being generated and sent correctly. To avoid potential sending duplicate emails for customers, if you would like assistance resending any scheduled reports that were previously sent as blank, please contact us at support@tapclicks.com. Our team will gladly coordinate with you to resend the reports. Thank you for your patience as we worked to resolve this issue. Dec <var data-var='date'>11</var>, <var data-var='time'>21:48</var> UTC Identified - Identified: We are aware of an issue where some scheduled reports are being sent out as blank for some customers. Our team is actively working on a resolution. Impacted Services: Scheduled Reporting Impact Details: Some users may receive scheduled reports without content. We will resend emails with pdfs when ready. Dashboards are not impacted and users can export reports through the application still. We apologize for the inconvenience this is causing and are working on this as a priority. We will provide further updates as soon as we have additional information.

Scheduled reports with Blank PDF

Nov <var data-var='date'>26</var>, <var data-var='time'>23:39</var> UTC Resolved - Summary: We have successfully resolved the issue identified with Simpli.fi reports generated between November 18th, 4:30 PM (CST) and November 22nd, 12:00 PM (CST). Resolution Details: TapClicks has ran a refetch of all impacted data from Simpli.fi. Reports for the affected timeframe now reflect Simpli.fi corrected data for the following data sets: New Ads Geo-Fences Audience/Segments What You Should Do: If you previously pulled reports during the affected timeframe, we recommend re-generating those reports to ensure accuracy. If you encounter any discrepancies, please contact our support team for further assistance. We appreciate your patience and understanding while we worked to resolve this issue. Nov <var data-var='date'>25</var>, <var data-var='time'>21:22</var> UTC Identified - Simpli.fi has notified us of a potential discrepancy in the API dataset that affected select reports between November 18th, 4:30 PM (CST) and November 22nd, 12:00 PM (CST). During this period, some reports may have yielded incomplete or missing data for the following data sets: New Ads Geo-Fences Audience/Segments This issue is specific to campaigns where new Ads, Geo-Fences, or Audiences/Segments were added during the affected timeframe AND reports were generated for these campaigns. Simpli.fi has taken action to correcting this dataset. TapClicks will proactively initiate a refetch of all impacted data from Simpli.fi to ensure accurate and complete reporting. What You Should Do: If you have concerns about specific campaigns or reports generated during the impact window, please feel free to reach out to our support team. We will update this notice once the refetch is completed. Thank you for your understanding and patience as we address this issue.

Simpli.fi Data backfill: November 18th to November 22nd

Oct <var data-var='date'>30</var>, <var data-var='time'>15:28</var> UTC Resolved - Resolution: YouTube has resolved the issue on their end, and API requests are now functioning as expected. Traffic Sources data is displaying correctly for all affected instances. Thank you for your patience while this was resolved. If you continue to experience any issues, please reach out to support@tapclicks.com. Oct <var data-var='date'>28</var>, <var data-var='time'>16:08</var> UTC Investigating - Issue: We are experiencing a global issues with YouTube with an API error for ALL call requests containing insightTrafficSourceDetail dimension. Impact: Global Users with Traffic Sources data view enabled are impacted by this error. Historical data previously stored in TapClicks is unaffected but new data may be delayed due to this error. ETA The issue is Pending with the YouTube team. We've submitted a request on the YouTube issue tracker, and standing by to assist when updates are available by our friends at YouTube.

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Lastest published events

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TapClicks Services, Components and Regions

Recent TapClicks events

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Facebook Ads Spend Data Discrepancy

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Potential Google API Data Delays