Aug <var data-var='date'>20</var>, <var data-var='time'>09:22</var> PDT Resolved - This incident is resolved now. Aug <var data-var='date'>17</var>, <var data-var='time'>10:13</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>17</var>, <var data-var='time'>10:13</var> PDT Investigating - Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation.

Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation.

Aug <var data-var='date'>20</var>, <var data-var='time'>09:21</var> PDT Resolved - This incident is resolved now. Aug <var data-var='date'>20</var>, <var data-var='time'>09:21</var> PDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>18</var>, <var data-var='time'>09:57</var> PDT Monitoring - The system is stabilizing now. Our engineering is continuing to monitor this actively. Aug <var data-var='date'>18</var>, <var data-var='time'>09:54</var> PDT Update - We are investigating this actively. This could also impact order placement. Aug <var data-var='date'>18</var>, <var data-var='time'>09:50</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>18</var>, <var data-var='time'>09:47</var> PDT Investigating - We are actively investigating this issue.

Some customers are experiencing issues logging into Tango Portal Production, this is intermittent issue

Aug <var data-var='date'>18</var>, <var data-var='time'>06:58</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>23:15</var> PDT Investigating - We are aware of an issue preventing recipients from redeeming value through disbursement links. The disruption is the result of an outage affecting one of our suppliers. We understand the inconvenience this may cause and are actively engaged with the supplier to restore normal redemption functionality. Additional updates will be provided as we learn more.

Disbursement Link redemptions are failing

Aug <var data-var='date'> 4</var>, <var data-var='time'>12:50</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>10:32</var> PDT Monitoring - We are monitoring. Aug <var data-var='date'> 4</var>, <var data-var='time'>10:31</var> PDT Identified - The issue has been identified and we are monitoring. Aug <var data-var='date'> 4</var>, <var data-var='time'>10:25</var> PDT Investigating - We are currently investigating the issue.

Some customers experiencing slower load times for Tango portal

Aug <var data-var='date'> 4</var>, <var data-var='time'>08:50</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>08:31</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 4</var>, <var data-var='time'>08:26</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 4</var>, <var data-var='time'>08:06</var> PDT Investigating - We are currently investigating an issue with reports of recipients not being able to view their reward credentials.

Errors redeeming landing pages

Aug <var data-var='date'> 3</var>, <var data-var='time'>17:00</var> PDT Resolved - This incident has been resolved Aug <var data-var='date'> 3</var>, <var data-var='time'>12:33</var> PDT Monitoring - We are monitoring for any more failures. Aug <var data-var='date'> 3</var>, <var data-var='time'>12:33</var> PDT Identified - The issue appears to have been a temporary glitch, redemptions are processing successfully now. Aug <var data-var='date'> 3</var>, <var data-var='time'>12:12</var> PDT Investigating - We are currently investigating this issue.

Some Disbursement Link redemptions are failing

Jul <var data-var='date'>31</var>, <var data-var='time'>07:45</var> PDT Resolved - Customers were unable to login into Tango portal due to an internal service error

Customers unable to log in to portal due to service failure

Jul <var data-var='date'>15</var>, <var data-var='time'>15:10</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>15:01</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>15</var>, <var data-var='time'>15:01</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>15</var>, <var data-var='time'>14:41</var> PDT Investigating - We are currently investigating this issue.

Orders placed for items with fees are failing via Tango portal

Jul <var data-var='date'> 2</var>, <var data-var='time'>09:25</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:19</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>11</var>, <var data-var='time'>14:41</var> PDT Update - This issue has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>14:14</var> PDT Investigating - Some credit card registrations are failing in both Tango Portal and the RaaS API. We are investigating the issue and working towards a resolution.

Some Credit Card Registrations are Failing

May <var data-var='date'>12</var>, <var data-var='time'>21:23</var> PDT Resolved - The issue affecting some recipients during physical Reward Link checkout has been resolved. ZIP code validation on the address page is now functioning as expected, and impacted recipients should be able to complete checkout normally. We will continue to monitor the experience to ensure ongoing stability. May <var data-var='date'>12</var>, <var data-var='time'>20:10</var> PDT Investigating - We are aware of an issue affecting some recipients in Tango where physical Reward Link checkout is not validating ZIP codes correctly on the address page. This issue impacts the recipient experience for physical Reward Link orders and may prevent checkout from completing as expected.

Degraded Performance in Reward Link Physical Checkout

May <var data-var='date'>11</var>, <var data-var='time'>17:47</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>15:01</var> PDT Investigating - ACH funding requests in Tango Portal are currently failing. We are actively investigating the issue and working to resolve it.

Tango Portal ACH Funding is Experiencing Issues

May <var data-var='date'> 8</var>, <var data-var='time'>14:45</var> PDT Resolved - This issue has been investigated and resolved. Services are restored. May <var data-var='date'> 8</var>, <var data-var='time'>14:28</var> PDT Investigating - Customers are reporting intermittent issues with placing Reward Link redemptions for physical rewards.  Technical teams are investigating.

Intermittent issues with sending Physical Reward Link Redemptions

Apr <var data-var='date'>20</var>, <var data-var='time'>08:59</var> PDT Resolved - The issue has been fixed. Apr <var data-var='date'>20</var>, <var data-var='time'>08:42</var> PDT Identified - The issue has been identified. Apr <var data-var='date'>20</var>, <var data-var='time'>08:17</var> PDT Investigating - We are currently investigating issues with ACH registrations.

Some users experiencing ACH errors

Mar <var data-var='date'>11</var>, <var data-var='time'>15:15</var> PDT Resolved - This was a supplier issue and not a Tango platform issue Mar <var data-var='date'>11</var>, <var data-var='time'>15:09</var> PDT Identified - The issue is partially resolved. Customers should now be able to order and send rewards successfully. Recipients of rewards that were ordered during the degraded performance period might encounter problems when attempting to redeem them. We are working to resolve this issue so that recipients can redeem these rewards. Mar <var data-var='date'>11</var>, <var data-var='time'>11:46</var> PDT Investigating - Some customers are experiencing failures with our suppliers, and this is impacting that ability to send and redeem rewards.  Engineering teams are engaged and actively investigating the root cause and solution. We will provide updates as more information becomes available and apologize for any inconvenience this may cause.

Customers experiencing Supplier Issues

Feb <var data-var='date'>26</var>, <var data-var='time'>21:18</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>21:00</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>26</var>, <var data-var='time'>20:58</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>26</var>, <var data-var='time'>20:57</var> PST Investigating - We are investigating the issue.

Receiving 422 error codes when placing orders

Feb <var data-var='date'>26</var>, <var data-var='time'>20:55</var> PST Resolved - This incedent has benn resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>11:51</var> PST Investigating - We are currently investigating the issue.

Tango API credentials are not visible in the Portal for users with custom roles

Feb <var data-var='date'>23</var>, <var data-var='time'>13:52</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>08:02</var> PST Monitoring - A fix has been implemented, and we are monitoring the results. Feb <var data-var='date'>23</var>, <var data-var='time'>06:56</var> PST Identified - It appears to be a browser-specific issue. Chrome and Edge browsers cannot log in, Firefox and Safari can. Working on addressing the browser-specific issue. Feb <var data-var='date'>23</var>, <var data-var='time'>06:20</var> PST Investigating - We are currently investigating the issue.

Tango Portal Login Issues

Dec <var data-var='date'>18</var>, <var data-var='time'>11:00</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>10:03</var> PST Investigating - We are currently investigating this issue.

Engineering is investigating a potential partial outage related to our payment processing provider.

Dec <var data-var='date'>16</var>, <var data-var='time'>08:52</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>08:16</var> PST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>16</var>, <var data-var='time'>08:11</var> PST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>16</var>, <var data-var='time'>08:10</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>16</var>, <var data-var='time'>08:05</var> PST Identified - Users are experiencing display of the incorrect values. Engineering has identified the problem and is addressing the fix.

Incorrect Currency Conversion for Global Choice products

Dec <var data-var='date'>10</var>, <var data-var='time'>13:40</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 9</var>, <var data-var='time'>17:47</var> PST Monitoring - A fix has been implemented, and we are monitoring it. Dec <var data-var='date'> 9</var>, <var data-var='time'>17:46</var> PST Investigating - We are currently experiencing an issue with the Tango Portal Text OTP

Tango Portal Text OTP failing

Dec <var data-var='date'> 3</var>, <var data-var='time'>16:13</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>15:24</var> PST Identified - The issue has been identified, and a fix is being implemented. Dec <var data-var='date'> 3</var>, <var data-var='time'>15:15</var> PST Investigating - We are currently investigating exchange rate issues for Global Choice Links.

Global choice link exchange rates are in error

Nov <var data-var='date'>24</var>, <var data-var='time'>14:56</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>24</var>, <var data-var='time'>11:44</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>24</var>, <var data-var='time'>09:05</var> PST Investigating - We are currently investigating this issue.

Some customers experiencing issues with funding

Nov <var data-var='date'>20</var>, <var data-var='time'>08:54</var> PST Resolved - This issue is resolved now. Nov <var data-var='date'>19</var>, <var data-var='time'>11:15</var> PST Investigating - We've received reports of catalogs not appearing for Sandbox RL and users unable to log in due to an issue with Core services

Core service is failing on Sandbox

Nov <var data-var='date'>20</var>, <var data-var='time'>08:53</var> PST Resolved - This issue is resolved now. Nov <var data-var='date'>20</var>, <var data-var='time'>08:53</var> PST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>19</var>, <var data-var='time'>12:53</var> PST Monitoring - The issue is fixed, but we are monitoring it to make sure everything looks good. Nov <var data-var='date'>19</var>, <var data-var='time'>12:52</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>19</var>, <var data-var='time'>11:35</var> PST Investigating - We are currently investigating this issue.

Tango Portal Sandbox environment is unstable with intermittent issues logging in, redemption, catalog or orders page loading issues.

Nov <var data-var='date'>18</var>, <var data-var='time'>11:27</var> PST Resolved - This has been resolved now. Nov <var data-var='date'>17</var>, <var data-var='time'>15:09</var> PST Monitoring - The issue is fixed, and we are monitoring the fix. If you are experiencing any issues at this point, try to remove and re-add the payment method and try again. Nov <var data-var='date'>17</var>, <var data-var='time'>12:15</var> PST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>17</var>, <var data-var='time'>12:15</var> PST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>17</var>, <var data-var='time'>10:38</var> PST Identified - The issue has been identified and is related to our vendor, who is currently working on a resolution. Nov <var data-var='date'>17</var>, <var data-var='time'>08:45</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>17</var>, <var data-var='time'>08:43</var> PST Investigating - We are actively investigating this.

Is Tango Card down?

Tango Card status is UP

Lastest published events

Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation.

Some customers are experiencing issues logging into Tango Portal Production, this is intermittent issue

Disbursement Link redemptions are failing

Tango Card Services, Components and Regions

Recent Tango Card events

Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation.

Some customers are experiencing issues logging into Tango Portal Production, this is intermittent issue

Disbursement Link redemptions are failing

Some customers experiencing slower load times for Tango portal

Errors redeeming landing pages

Some Disbursement Link redemptions are failing