Sep <var data-var='date'>29</var>, <var data-var='time'>15:02</var> PDT Resolved - At approximately 2 pm  Central, some customers reported issues placing order using a delivery template. The issue is now resolved, and Engineering teams are continuing to monitor performance.

Issues places order using delivery template

Sep <var data-var='date'>28</var>, <var data-var='time'>08:56</var> PDT Resolved - Between 9:30 and 10:40 AM Central, Customers reported the inability to log in to Tango Portal.  The issue is now resolved, and Engineering teams are continuing to monitor performance.   For customers encountering access issues during and around this timeframe, please try logging in again.

Portal Log in issues

Sep <var data-var='date'>18</var>, <var data-var='time'>14:48</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>09:26</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>18</var>, <var data-var='time'>09:26</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>18</var>, <var data-var='time'>08:59</var> PDT Investigating - We are currently investigating this issue.

Tango Orders are failing

Sep <var data-var='date'>17</var>, <var data-var='time'>22:02</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>21:54</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>17</var>, <var data-var='time'>21:48</var> PDT Investigating - The issue has returned - We are continuing to investigate. Sep <var data-var='date'>17</var>, <var data-var='time'>21:42</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>17</var>, <var data-var='time'>20:20</var> PDT Update - We are continuing to investigate this issue. All orders, including Reward Links, are failing. Sep <var data-var='date'>17</var>, <var data-var='time'>19:58</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>17</var>, <var data-var='time'>19:26</var> PDT Investigating - We are currently investigating this issue.

Orders are failing

Sep <var data-var='date'> 8</var>, <var data-var='time'>22:30</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 8</var>, <var data-var='time'>20:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>14:09</var> PDT Update - We will be undergoing scheduled maintenance during this time. Sep <var data-var='date'> 8</var>, <var data-var='time'>20:30</var> PDT Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'>25</var>, <var data-var='time'>15:17</var> PDT Scheduled - Dear Customer, Tango will perform scheduled maintenance that will impact orders for Open Loop Prepaid cards and some physical gift cards. Maintenance window Tuesday, September 8, 2026, through Wednesday, September 9, 2026 10:30 p.m.–12:30 a.m. CST Projected downtime: 2 hrs Expected impact During this maintenance window: - All real-time Open Loop Prepaid card orders will fail. - Some physical gift card orders may also be affected. - Portal and API ordering will be impacted. - Integration (Salesforce, Qualtrics, etc.) will be impacted - Recipients using MyPrepaidCenter.com will be impacted Please plan affected card orders outside this maintenance window whenever possible. Normal ordering service is expected to resume after maintenance is complete. Thank you for your understanding. Tango

Scheduled Maintenance Notification: Open Loop and Physical Gift Card Orders

Sep <var data-var='date'> 2</var>, <var data-var='time'>13:55</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>13:50</var> PDT Monitoring - A fix has been implemented and we are monitoring. Sep <var data-var='date'> 2</var>, <var data-var='time'>13:44</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 2</var>, <var data-var='time'>13:39</var> PDT Investigating - We are currently investigating the issue.

Orders for certain items are failing

Aug <var data-var='date'>31</var>, <var data-var='time'>16:25</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>15:02</var> PDT Monitoring - A fix has been implemented and we are monitoring. Aug <var data-var='date'>31</var>, <var data-var='time'>14:40</var> PDT Identified - The issue has been identified and a fix is being implemented Aug <var data-var='date'>31</var>, <var data-var='time'>14:29</var> PDT Investigating - We are currently investigating the issue.

Order history and account transactions may be missing some data

Aug <var data-var='date'>23</var>, <var data-var='time'>13:03</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>23</var>, <var data-var='time'>12:09</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>23</var>, <var data-var='time'>11:36</var> PDT Investigating - Some customers are unable to login to Tango Portal. We are investigating the issue and working towards a resolution as soon as possible.

Customers unable to login to Tango Portal

Aug <var data-var='date'>20</var>, <var data-var='time'>09:22</var> PDT Resolved - This incident is resolved now. Aug <var data-var='date'>17</var>, <var data-var='time'>10:13</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>17</var>, <var data-var='time'>10:13</var> PDT Investigating - Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation.

Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation.

Aug <var data-var='date'>20</var>, <var data-var='time'>09:21</var> PDT Resolved - This incident is resolved now. Aug <var data-var='date'>20</var>, <var data-var='time'>09:21</var> PDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>18</var>, <var data-var='time'>09:57</var> PDT Monitoring - The system is stabilizing now. Our engineering is continuing to monitor this actively. Aug <var data-var='date'>18</var>, <var data-var='time'>09:54</var> PDT Update - We are investigating this actively. This could also impact order placement. Aug <var data-var='date'>18</var>, <var data-var='time'>09:50</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>18</var>, <var data-var='time'>09:47</var> PDT Investigating - We are actively investigating this issue.

Some customers are experiencing issues logging into Tango Portal Production, this is intermittent issue

Aug <var data-var='date'>18</var>, <var data-var='time'>06:58</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>23:15</var> PDT Investigating - We are aware of an issue preventing recipients from redeeming value through disbursement links. The disruption is the result of an outage affecting one of our suppliers. We understand the inconvenience this may cause and are actively engaged with the supplier to restore normal redemption functionality. Additional updates will be provided as we learn more.

Disbursement Link redemptions are failing

Aug <var data-var='date'> 4</var>, <var data-var='time'>12:50</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>10:32</var> PDT Monitoring - We are monitoring. Aug <var data-var='date'> 4</var>, <var data-var='time'>10:31</var> PDT Identified - The issue has been identified and we are monitoring. Aug <var data-var='date'> 4</var>, <var data-var='time'>10:25</var> PDT Investigating - We are currently investigating the issue.

Some customers experiencing slower load times for Tango portal

Aug <var data-var='date'> 4</var>, <var data-var='time'>08:50</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>08:31</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 4</var>, <var data-var='time'>08:26</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 4</var>, <var data-var='time'>08:06</var> PDT Investigating - We are currently investigating an issue with reports of recipients not being able to view their reward credentials.

Errors redeeming landing pages

Aug <var data-var='date'> 3</var>, <var data-var='time'>17:00</var> PDT Resolved - This incident has been resolved Aug <var data-var='date'> 3</var>, <var data-var='time'>12:33</var> PDT Monitoring - We are monitoring for any more failures. Aug <var data-var='date'> 3</var>, <var data-var='time'>12:33</var> PDT Identified - The issue appears to have been a temporary glitch, redemptions are processing successfully now. Aug <var data-var='date'> 3</var>, <var data-var='time'>12:12</var> PDT Investigating - We are currently investigating this issue.

Some Disbursement Link redemptions are failing

Jul <var data-var='date'>31</var>, <var data-var='time'>07:45</var> PDT Resolved - Customers were unable to login into Tango portal due to an internal service error

Customers unable to log in to portal due to service failure

Jul <var data-var='date'>15</var>, <var data-var='time'>15:10</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>15:01</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>15</var>, <var data-var='time'>15:01</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>15</var>, <var data-var='time'>14:41</var> PDT Investigating - We are currently investigating this issue.

Orders placed for items with fees are failing via Tango portal

Jul <var data-var='date'> 2</var>, <var data-var='time'>09:25</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:19</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>11</var>, <var data-var='time'>14:41</var> PDT Update - This issue has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>14:14</var> PDT Investigating - Some credit card registrations are failing in both Tango Portal and the RaaS API. We are investigating the issue and working towards a resolution.

Some Credit Card Registrations are Failing

May <var data-var='date'>12</var>, <var data-var='time'>21:23</var> PDT Resolved - The issue affecting some recipients during physical Reward Link checkout has been resolved. ZIP code validation on the address page is now functioning as expected, and impacted recipients should be able to complete checkout normally. We will continue to monitor the experience to ensure ongoing stability. May <var data-var='date'>12</var>, <var data-var='time'>20:10</var> PDT Investigating - We are aware of an issue affecting some recipients in Tango where physical Reward Link checkout is not validating ZIP codes correctly on the address page. This issue impacts the recipient experience for physical Reward Link orders and may prevent checkout from completing as expected.

Degraded Performance in Reward Link Physical Checkout

May <var data-var='date'>11</var>, <var data-var='time'>17:47</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>15:01</var> PDT Investigating - ACH funding requests in Tango Portal are currently failing. We are actively investigating the issue and working to resolve it.

Tango Portal ACH Funding is Experiencing Issues

May <var data-var='date'> 8</var>, <var data-var='time'>14:45</var> PDT Resolved - This issue has been investigated and resolved. Services are restored. May <var data-var='date'> 8</var>, <var data-var='time'>14:28</var> PDT Investigating - Customers are reporting intermittent issues with placing Reward Link redemptions for physical rewards.  Technical teams are investigating.

Intermittent issues with sending Physical Reward Link Redemptions

Apr <var data-var='date'>20</var>, <var data-var='time'>08:59</var> PDT Resolved - The issue has been fixed. Apr <var data-var='date'>20</var>, <var data-var='time'>08:42</var> PDT Identified - The issue has been identified. Apr <var data-var='date'>20</var>, <var data-var='time'>08:17</var> PDT Investigating - We are currently investigating issues with ACH registrations.

Some users experiencing ACH errors

Mar <var data-var='date'>11</var>, <var data-var='time'>15:15</var> PDT Resolved - This was a supplier issue and not a Tango platform issue Mar <var data-var='date'>11</var>, <var data-var='time'>15:09</var> PDT Identified - The issue is partially resolved. Customers should now be able to order and send rewards successfully. Recipients of rewards that were ordered during the degraded performance period might encounter problems when attempting to redeem them. We are working to resolve this issue so that recipients can redeem these rewards. Mar <var data-var='date'>11</var>, <var data-var='time'>11:46</var> PDT Investigating - Some customers are experiencing failures with our suppliers, and this is impacting that ability to send and redeem rewards.  Engineering teams are engaged and actively investigating the root cause and solution. We will provide updates as more information becomes available and apologize for any inconvenience this may cause.

Customers experiencing Supplier Issues

Feb <var data-var='date'>26</var>, <var data-var='time'>21:18</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>21:00</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>26</var>, <var data-var='time'>20:58</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>26</var>, <var data-var='time'>20:57</var> PST Investigating - We are investigating the issue.

Receiving 422 error codes when placing orders

Feb <var data-var='date'>26</var>, <var data-var='time'>20:55</var> PST Resolved - This incedent has benn resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>11:51</var> PST Investigating - We are currently investigating the issue.

Tango API credentials are not visible in the Portal for users with custom roles

Feb <var data-var='date'>23</var>, <var data-var='time'>13:52</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>08:02</var> PST Monitoring - A fix has been implemented, and we are monitoring the results. Feb <var data-var='date'>23</var>, <var data-var='time'>06:56</var> PST Identified - It appears to be a browser-specific issue. Chrome and Edge browsers cannot log in, Firefox and Safari can. Working on addressing the browser-specific issue. Feb <var data-var='date'>23</var>, <var data-var='time'>06:20</var> PST Investigating - We are currently investigating the issue.

Is Tango Card down?

Tango Card status is UP

Lastest published events

Issues places order using delivery template

Portal Log in issues

Tango Orders are failing

Tango Card Services, Components and Regions

Recent Tango Card events

Issues places order using delivery template

Portal Log in issues

Tango Orders are failing

Orders are failing

Scheduled Maintenance Notification: Open Loop and Physical Gift Card Orders

Orders for certain items are failing