May <var data-var='date'>12</var>, <var data-var='time'>21:23</var> PDT Resolved - The issue affecting some recipients during physical Reward Link checkout has been resolved. ZIP code validation on the address page is now functioning as expected, and impacted recipients should be able to complete checkout normally. We will continue to monitor the experience to ensure ongoing stability. May <var data-var='date'>12</var>, <var data-var='time'>20:10</var> PDT Investigating - We are aware of an issue affecting some recipients in Tango where physical Reward Link checkout is not validating ZIP codes correctly on the address page. This issue impacts the recipient experience for physical Reward Link orders and may prevent checkout from completing as expected.

Degraded Performance in Reward Link Physical Checkout

May <var data-var='date'>11</var>, <var data-var='time'>17:47</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>15:01</var> PDT Investigating - ACH funding requests in Tango Portal are currently failing. We are actively investigating the issue and working to resolve it.

Tango Portal ACH Funding is Experiencing Issues

May <var data-var='date'> 8</var>, <var data-var='time'>14:45</var> PDT Resolved - This issue has been investigated and resolved. Services are restored. May <var data-var='date'> 8</var>, <var data-var='time'>14:28</var> PDT Investigating - Customers are reporting intermittent issues with placing Reward Link redemptions for physical rewards.  Technical teams are investigating.

Intermittent issues with sending Physical Reward Link Redemptions

Apr <var data-var='date'>20</var>, <var data-var='time'>08:59</var> PDT Resolved - The issue has been fixed. Apr <var data-var='date'>20</var>, <var data-var='time'>08:42</var> PDT Identified - The issue has been identified. Apr <var data-var='date'>20</var>, <var data-var='time'>08:17</var> PDT Investigating - We are currently investigating issues with ACH registrations.

Some users experiencing ACH errors

Mar <var data-var='date'>11</var>, <var data-var='time'>15:15</var> PDT Resolved - This was a supplier issue and not a Tango platform issue Mar <var data-var='date'>11</var>, <var data-var='time'>15:09</var> PDT Identified - The issue is partially resolved. Customers should now be able to order and send rewards successfully. Recipients of rewards that were ordered during the degraded performance period might encounter problems when attempting to redeem them. We are working to resolve this issue so that recipients can redeem these rewards. Mar <var data-var='date'>11</var>, <var data-var='time'>11:46</var> PDT Investigating - Some customers are experiencing failures with our suppliers, and this is impacting that ability to send and redeem rewards.  Engineering teams are engaged and actively investigating the root cause and solution. We will provide updates as more information becomes available and apologize for any inconvenience this may cause.

Customers experiencing Supplier Issues

Feb <var data-var='date'>26</var>, <var data-var='time'>21:18</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>21:00</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>26</var>, <var data-var='time'>20:58</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>26</var>, <var data-var='time'>20:57</var> PST Investigating - We are investigating the issue.

Receiving 422 error codes when placing orders

Feb <var data-var='date'>26</var>, <var data-var='time'>20:55</var> PST Resolved - This incedent has benn resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>11:51</var> PST Investigating - We are currently investigating the issue.

Tango API credentials are not visible in the Portal for users with custom roles

Feb <var data-var='date'>23</var>, <var data-var='time'>13:52</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>08:02</var> PST Monitoring - A fix has been implemented, and we are monitoring the results. Feb <var data-var='date'>23</var>, <var data-var='time'>06:56</var> PST Identified - It appears to be a browser-specific issue. Chrome and Edge browsers cannot log in, Firefox and Safari can. Working on addressing the browser-specific issue. Feb <var data-var='date'>23</var>, <var data-var='time'>06:20</var> PST Investigating - We are currently investigating the issue.

Tango Portal Login Issues

Dec <var data-var='date'>18</var>, <var data-var='time'>11:00</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>10:03</var> PST Investigating - We are currently investigating this issue.

Engineering is investigating a potential partial outage related to our payment processing provider.

Dec <var data-var='date'>16</var>, <var data-var='time'>08:52</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>08:16</var> PST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>16</var>, <var data-var='time'>08:11</var> PST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>16</var>, <var data-var='time'>08:10</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>16</var>, <var data-var='time'>08:05</var> PST Identified - Users are experiencing display of the incorrect values. Engineering has identified the problem and is addressing the fix.

Incorrect Currency Conversion for Global Choice products

Dec <var data-var='date'>10</var>, <var data-var='time'>13:40</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 9</var>, <var data-var='time'>17:47</var> PST Monitoring - A fix has been implemented, and we are monitoring it. Dec <var data-var='date'> 9</var>, <var data-var='time'>17:46</var> PST Investigating - We are currently experiencing an issue with the Tango Portal Text OTP

Tango Portal Text OTP failing

Dec <var data-var='date'> 3</var>, <var data-var='time'>16:13</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>15:24</var> PST Identified - The issue has been identified, and a fix is being implemented. Dec <var data-var='date'> 3</var>, <var data-var='time'>15:15</var> PST Investigating - We are currently investigating exchange rate issues for Global Choice Links.

Global choice link exchange rates are in error

Nov <var data-var='date'>24</var>, <var data-var='time'>14:56</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>24</var>, <var data-var='time'>11:44</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>24</var>, <var data-var='time'>09:05</var> PST Investigating - We are currently investigating this issue.

Some customers experiencing issues with funding

Nov <var data-var='date'>20</var>, <var data-var='time'>08:54</var> PST Resolved - This issue is resolved now. Nov <var data-var='date'>19</var>, <var data-var='time'>11:15</var> PST Investigating - We've received reports of catalogs not appearing for Sandbox RL and users unable to log in due to an issue with Core services

Core service is failing on Sandbox

Nov <var data-var='date'>20</var>, <var data-var='time'>08:53</var> PST Resolved - This issue is resolved now. Nov <var data-var='date'>20</var>, <var data-var='time'>08:53</var> PST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>19</var>, <var data-var='time'>12:53</var> PST Monitoring - The issue is fixed, but we are monitoring it to make sure everything looks good. Nov <var data-var='date'>19</var>, <var data-var='time'>12:52</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>19</var>, <var data-var='time'>11:35</var> PST Investigating - We are currently investigating this issue.

Tango Portal Sandbox environment is unstable with intermittent issues logging in, redemption, catalog or orders page loading issues.

Nov <var data-var='date'>18</var>, <var data-var='time'>11:27</var> PST Resolved - This has been resolved now. Nov <var data-var='date'>17</var>, <var data-var='time'>15:09</var> PST Monitoring - The issue is fixed, and we are monitoring the fix. If you are experiencing any issues at this point, try to remove and re-add the payment method and try again. Nov <var data-var='date'>17</var>, <var data-var='time'>12:15</var> PST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>17</var>, <var data-var='time'>12:15</var> PST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>17</var>, <var data-var='time'>10:38</var> PST Identified - The issue has been identified and is related to our vendor, who is currently working on a resolution. Nov <var data-var='date'>17</var>, <var data-var='time'>08:45</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>17</var>, <var data-var='time'>08:43</var> PST Investigating - We are actively investigating this.

Starting Saturday morning, credit carding and ACH fundings are failing.

Nov <var data-var='date'>12</var>, <var data-var='time'>14:58</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>12</var>, <var data-var='time'>14:57</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>12</var>, <var data-var='time'>13:19</var> PST Investigating - Tango Engineering teams are investigating 404 errors with generating reports and the potential impact to external customers

404 errors generating reports

Nov <var data-var='date'> 7</var>, <var data-var='time'>12:15</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'> 7</var>, <var data-var='time'>12:15</var> PST Investigating - This issue has been resolved. Recipients should now be able to complete the tax form and reward redemption. Some direct follow up with customer/recipients will be coordinated as needed with customer-facing teams.

Some recipients who were prompted to complete a tax form were unable to do so

Nov <var data-var='date'> 5</var>, <var data-var='time'>15:16</var> PST Resolved - After validation and monitoring, we are completing this incident. Nov <var data-var='date'> 5</var>, <var data-var='time'>12:46</var> PST Monitoring - The fix has been deployed to Prod and the team will continue monitoring. Nov <var data-var='date'> 5</var>, <var data-var='time'>12:36</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 5</var>, <var data-var='time'>11:26</var> PST Investigating - Portal Customers encounter “An error occurred saving your order” when attempting to add items to cart. Engineering teams are investigating.

Error in Portal when adding to Cart

Oct <var data-var='date'>20</var>, <var data-var='time'>07:30</var> PDT Resolved - It has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>03:02</var> PDT Monitoring - The issue has been addressed and will continue to monitor. Oct <var data-var='date'>20</var>, <var data-var='time'>02:45</var> PDT Investigating - We are currently investigating the issue.

Giftcard: Amazon - Currencies: USD, Mexico, and Canada are not issuing

Oct <var data-var='date'> 9</var>, <var data-var='time'>09:35</var> PDT Resolved - We have observed deferred emails (whether from orders, user invite emails, email MFA codes, etc.) successfully deliver around 8:30PM PST last night. Oct <var data-var='date'> 8</var>, <var data-var='time'>10:52</var> PDT Monitoring - We are continuing to monitor. Oct <var data-var='date'> 8</var>, <var data-var='time'>10:49</var> PDT Identified - We have observed that these deferred orders all seem to be related to the Microsoft Outlook email client (which is in a degraded state currently). Oct <var data-var='date'> 8</var>, <var data-var='time'>10:11</var> PDT Investigating - We are currently investigating an issue where multiple orders are being set to a deferred status.

Multiple orders being deferred

Oct <var data-var='date'> 7</var>, <var data-var='time'>12:28</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 7</var>, <var data-var='time'>12:26</var> PDT Monitoring - A fix has been implemented and we will continue monitoring. Oct <var data-var='date'> 7</var>, <var data-var='time'>12:09</var> PDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 7</var>, <var data-var='time'>11:47</var> PDT Investigating - We are currently investigating an issue where some customers are reporting being unable to log into portal.

Portal log-in issues

Sep <var data-var='date'>24</var>, <var data-var='time'>02:00</var> PDT Resolved - From 2:00 AM to 5:00 AM PDT today, some orders via the RaaS API returned a 503 "Service unavailable" error due to a supplier outage. The issue has been resolved. Customers who received this error can retry their orders.

RaaS API orders returning 503 error

Sep <var data-var='date'>15</var>, <var data-var='time'>17:29</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>15</var>, <var data-var='time'>17:09</var> PDT Monitoring - the team has identified the problem and is monitoring for stability. Sep <var data-var='date'>15</var>, <var data-var='time'>16:42</var> PDT Investigating - We are currently experiencing issues with redeeming disbursement links, and we are investigating the issues.

Disbursement Link Issues

Sep <var data-var='date'>11</var>, <var data-var='time'>08:46</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 8</var>, <var data-var='time'>09:17</var> PDT Monitoring - A fix has been implemented, and we are monitoring the results. Sep <var data-var='date'> 8</var>, <var data-var='time'>08:52</var> PDT Identified - We are experiencing an issue with the Tango Portal left-hand navigation menu not displaying for all users. A fix will soon be released.

Is Tango Card down?

Tango Card status is UP

Lastest published events

Degraded Performance in Reward Link Physical Checkout

Tango Portal ACH Funding is Experiencing Issues

Intermittent issues with sending Physical Reward Link Redemptions

Tango Card Services, Components and Regions

Recent Tango Card events

Degraded Performance in Reward Link Physical Checkout

Tango Portal ACH Funding is Experiencing Issues

Intermittent issues with sending Physical Reward Link Redemptions

Some users experiencing ACH errors

Customers experiencing Supplier Issues

Receiving 422 error codes when placing orders

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Is Tango Card down?

Tango Card status is UP

Lastest published events

Degraded Performance in Reward Link Physical Checkout

Tango Portal ACH Funding is Experiencing Issues

Intermittent issues with sending Physical Reward Link Redemptions

Tango Card Services, Components and Regions

Recent Tango Card events

Degraded Performance in Reward Link Physical Checkout

Tango Portal ACH Funding is Experiencing Issues

Intermittent issues with sending Physical Reward Link Redemptions

Some users experiencing ACH errors

Customers experiencing Supplier Issues

Receiving 422 error codes when placing orders

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!