THIS IS A SCHEDULED EVENT Nov <var data-var='date'>8</var>, <var data-var='time'>10:00</var> - <var data-var='time'>14:00</var> UTC Oct <var data-var='date'>26</var>, <var data-var='time'>09:20</var> UTC Update - Hello, As part of our ongoing efforts to strengthen our platform, we'll be carrying out a scheduled infrastructure maintenance on the EUROPE region on 8th of November between 10:00UTC–14:00UTC. This is a routine, planned improvement, and we do not anticipate any impact during this window. No action is required on your part. Oct <var data-var='date'>26</var>, <var data-var='time'>09:19</var> UTC Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'>16</var>, <var data-var='time'>12:01</var> UTC Scheduled - Hello, As part of our ongoing efforts to strengthen our platform, we'll be carrying out a scheduled infrastructure maintenance on the EUROPE region on 1st of November between 10:00UTC–14:00UTC. This is a routine, planned improvement, and we do not anticipate any impact during this window. No action is required on your part.

Scheduled Maintenance

Oct <var data-var='date'>25</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>25</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>16</var>, <var data-var='time'>12:01</var> UTC Scheduled - Hello, As part of our ongoing efforts to strengthen our platform, we'll be carrying out a scheduled infrastructure maintenance on the EUROPE region on 25th of October between 08:00UTC–12:00UTC. This is a routine, planned improvement, and we do not anticipate any impact during this window. No action is required on your part.

Oct <var data-var='date'>18</var>, <var data-var='time'>12:01</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>18</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 6</var>, <var data-var='time'>11:57</var> UTC Scheduled - Hello, As part of our ongoing efforts to strengthen our platform, we'll be carrying out a scheduled infrastructure maintenance on the CANADA region on 18th of October between 08:00UTC–12:00UTC. This is a routine, planned improvement, and we do not anticipate any impact during this window. No action is required on your part.

Oct <var data-var='date'>18</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>18</var>, <var data-var='time'>08:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 9</var>, <var data-var='time'>07:32</var> UTC Scheduled - We will be performing a scheduled maintenance on one of our voice components in our US Region. The work is part of our ongoing effort to improve the reliability and performance of our services. During the maintenance window, degradation of ongoing calls could be expected which could result in audio delays or dropped calls. This particular impact is expected to last about 5 minutes.

Inbound Calls (Talkdesk Voice)

Outbound Calls (Talkdesk Voice)

Talkdesk BYOC (Bring Your Own Carrier) (Talkdesk Voice)

Talkdesk Login (Talkdesk Platform)

Talkdesk API (Talkdesk Platform)

Talkdesk Secure Payments™ (Talkdesk Platform)

Talkdesk Connections™ (Talkdesk Platform)

Talkdesk Guardian™ (Talkdesk CXA)

Talkdesk AppConnect™ (Marketplace)

Talkdesk Conversation Orchestrator™ (Talkdesk Platform)

Talkdesk Fax-powered by eFax (Talkdesk Omnichannel Engagement)

Talkdesk Social Messaging (Talkdesk Omnichannel Engagement)

Talkdesk Digital Connect™ (Talkdesk Omnichannel Engagement)

Talkdesk for Salesforce (Talkdesk Integrations)

Talkdesk Zendesk Connector (Talkdesk Integrations)

Talkdesk Slack Connector (Talkdesk Integrations)

Talkdesk ServiceNow Connector (Talkdesk Integrations)

Talkdesk Zoom Connector (Talkdesk Integrations)

Talkdesk for Microsoft Teams (Talkdesk Integrations)

Talkdesk Microsoft Dynamics 365 Connector (Talkdesk Integrations)

Talkdesk Live™ Dashboard (Talkdesk Platform)

Talkdesk Explore™ Reporting (Talkdesk Platform)

Talkdesk Interaction Analytics™ (Talkdesk CXA)

Talkdesk Copilot™ (Talkdesk CXA)

Talkdesk CXA Operations Center™ (Talkdesk CXA)

Talkdesk Feedback™ (Talkdesk Workforce Engagement)

Talkdesk Performance Management™ (Talkdesk Workforce Engagement)

Talkdesk Phone™ (Talkdesk Voice)

Talkdesk QM Assist™ (Talkdesk Workforce Engagement)

Talkdesk Conversations Mobile App™ (Talkdesk Omnichannel Engagement)

Talkdesk Phone Mobile App (Talkdesk Voice)

Talkdesk Screen Recording (Talkdesk Workforce Engagement)

Talkdesk Dialer™ (Talkdesk Voice)

Talkdesk Knowledge Management™ (Talkdesk CXA)

Talkdesk Autopilot™ (Talkdesk CXA)

Talkdesk Call Recording™ (Talkdesk Workforce Engagement)

Talkdesk Workforce Management™ (Talkdesk Workforce Engagement)

Talkdesk Identity™ (Talkdesk CXA)

Talkdesk for Salesforce Voice (Talkdesk Integrations)

Talkdesk Studio™ IVR and Routing (Talkdesk Omnichannel Engagement)

Talkdesk Global Communications Network™ (Talkdesk Voice)

Talkdesk Advanced Dialer (Talkdesk Voice)

Talkdesk Dialer for Salesforce™ (Talkdesk Voice)

Talkdesk Navigator™ (Talkdesk CXA)

Talkdesk Shield™ (Talkdesk CXA)

Talkdesk CX Sensors™ (Talkdesk CXA)

Talkdesk Conversations (Talkdesk Omnichannel Engagement)

Talkdesk SMS (Talkdesk Omnichannel Engagement)

Talkdesk Email (Talkdesk Omnichannel Engagement)

Talkdesk Chat (Talkdesk Omnichannel Engagement)

Talkdesk Cases™ (Talkdesk Omnichannel Engagement)

Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement)

Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform)

Talkdesk HubSpot Connector (Talkdesk Integrations)

Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations)

Talkdesk Pega Connector (Talkdesk Integrations)

Talkdesk  Verint WFM Connector (Talkdesk Integrations)

Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations)

Talkdesk Outreach Connector (Talkdesk Integrations)

Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds)

Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds)

Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds)

Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds)

Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds)

Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds)

Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds)

Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds)

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