THIS IS A SCHEDULED EVENT Sep <var data-var='date'>20</var>, <var data-var='time'>09:00</var> - <var data-var='time'>13:00</var> UTC Sep <var data-var='date'>15</var>, <var data-var='time'>09:33</var> UTC Scheduled - Hello, We will be conducting a scheduled maintenance on Talkdesk authentication flows as part of an effort to improve its underlying support infrastructure. During the maintenance window agents using SSO might not be able to login at first try and will require to retry. We will continue to provide updates on this maintenance schedule to keep you informed. Thank you for your patience as we carry out this work.

Scheduled Maintenance

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>18</var>, <var data-var='time'>22:00</var> UTC &nbsp;-&nbsp; Sep <var data-var='date'>20</var>, <var data-var='time'>22:00</var> UTC Sep <var data-var='date'>14</var>, <var data-var='time'>17:36</var> UTC Scheduled - Hello, We will be conducting a scheduled maintenance on Talkdesk Explore as part of an effort to migrate portions of its underlying support infrastructure. During the maintenance window you may experience the following: - Explore may intermittently return a "Service Unavailable" message. - Data freshness may be delayed. - Scheduled Reports set to trigger during this window may not run as expected. We will continue to provide updates on this maintenance schedule to keep you informed. Thank you for your patience as we carry out this work.

Sep <var data-var='date'>13</var>, <var data-var='time'>08:35</var> UTC Completed - We have completed this maintenance in our EU Region without disruption of service. However for our US Region we will be postponing the maintenance into the next weekend in order to ensure that we do not disrupt the availiability of Explore UI. Thank you for bearing with us. Sep <var data-var='date'>11</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 8</var>, <var data-var='time'>14:22</var> UTC Update - We are writing to inform you that the maintenance window previously communicated has been extended. Maintenance will now take place over a 48-hour period, beginning at 22:00 UTC on September 11th. During this time, you may notice a brief, purely visual delay in report data, where reports could take a few minutes to reflect the most current information. No underlying data will be lost or affected. We have extended the maintenance window specifically to minimize the likelihood of you experiencing this impact. We appreciate your understanding and will notify you once maintenance has concluded. Sep <var data-var='date'> 1</var>, <var data-var='time'>12:36</var> UTC Scheduled - Hello, We will be conducting a scheduled maintenance on Talkdesk Explore as part of an effort to migrate portions of its underlying support infrastructure. During the maintenance window you may experience the following: - Explore may intermittently return a "Service Unavailable" message. - Data freshness may be delayed. - Scheduled Reports set to trigger during this window may not run as expected. We will continue to provide updates on this maintenance schedule to keep you informed. We have anticipated this maintenance 1 day earlier for operational reasons. Thank you for your patience as we carry out this work.

Sep <var data-var='date'> 6</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 6</var>, <var data-var='time'>11:25</var> UTC Update - Maintenance is still in progress. Our UK Region is currently fully operational we are still running validations in our CA Region. Sep <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>14:36</var> UTC Update - We will be undergoing scheduled maintenance during this time. Sep <var data-var='date'> 1</var>, <var data-var='time'>12:30</var> UTC Scheduled - Hello, We will be conducting a scheduled maintenance on Talkdesk Explore as part of an effort to migrate portions of its underlying support infrastructure. During the maintenance window you may experience the following: - Explore may intermittently return a "Service Unavailable" message. - Data freshness may be delayed. - Scheduled Reports set to trigger during this window may not run as expected. We will continue to provide updates on this maintenance schedule to keep you informed. Thank you for your patience as we carry out this work.

Inbound Calls (Talkdesk Voice)

Outbound Calls (Talkdesk Voice)

Talkdesk BYOC (Bring Your Own Carrier) (Talkdesk Voice)

Talkdesk Login (Talkdesk Platform)

Talkdesk API (Talkdesk Platform)

Talkdesk Secure Payments™ (Talkdesk Platform)

Talkdesk Connections™ (Talkdesk Platform)

Talkdesk Guardian™ (Talkdesk CXA)

Talkdesk AppConnect™ (Marketplace)

Talkdesk Conversation Orchestrator™ (Talkdesk Platform)

Talkdesk Fax-powered by eFax (Talkdesk Omnichannel Engagement)

Talkdesk Social Messaging (Talkdesk Omnichannel Engagement)

Talkdesk Digital Connect™ (Talkdesk Omnichannel Engagement)

Talkdesk for Salesforce (Talkdesk Integrations)

Talkdesk Zendesk Connector (Talkdesk Integrations)

Talkdesk Slack Connector (Talkdesk Integrations)

Talkdesk ServiceNow Connector (Talkdesk Integrations)

Talkdesk Zoom Connector (Talkdesk Integrations)

Talkdesk for Microsoft Teams (Talkdesk Integrations)

Talkdesk Microsoft Dynamics 365 Connector (Talkdesk Integrations)

Talkdesk Live™ Dashboard (Talkdesk Platform)

Talkdesk Explore™ Reporting (Talkdesk Platform)

Talkdesk Interaction Analytics™ (Talkdesk CXA)

Talkdesk Copilot™ (Talkdesk CXA)

Talkdesk CXA Operations Center™ (Talkdesk CXA)

Talkdesk Feedback™ (Talkdesk Workforce Engagement)

Talkdesk Performance Management™ (Talkdesk Workforce Engagement)

Talkdesk Phone™ (Talkdesk Voice)

Talkdesk QM Assist™ (Talkdesk Workforce Engagement)

Talkdesk Conversations Mobile App™ (Talkdesk Omnichannel Engagement)

Talkdesk Phone Mobile App (Talkdesk Voice)

Talkdesk Screen Recording (Talkdesk Workforce Engagement)

Talkdesk Dialer™ (Talkdesk Voice)

Talkdesk Knowledge Management™ (Talkdesk CXA)

Talkdesk Autopilot™ (Talkdesk CXA)

Talkdesk Call Recording™ (Talkdesk Workforce Engagement)

Talkdesk Workforce Management™ (Talkdesk Workforce Engagement)

Talkdesk Identity™ (Talkdesk CXA)

Talkdesk for Salesforce Voice (Talkdesk Integrations)

Talkdesk Studio™ IVR and Routing (Talkdesk Omnichannel Engagement)

Talkdesk Global Communications Network™ (Talkdesk Voice)

Talkdesk Advanced Dialer (Talkdesk Voice)

Talkdesk Dialer for Salesforce™ (Talkdesk Voice)

Talkdesk Navigator™ (Talkdesk CXA)

Talkdesk Shield™ (Talkdesk CXA)

Talkdesk CX Sensors™ (Talkdesk CXA)

Talkdesk Conversations (Talkdesk Omnichannel Engagement)

Talkdesk SMS (Talkdesk Omnichannel Engagement)

Talkdesk Email (Talkdesk Omnichannel Engagement)

Talkdesk Chat (Talkdesk Omnichannel Engagement)

Talkdesk Cases™ (Talkdesk Omnichannel Engagement)

Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement)

Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform)

Talkdesk HubSpot Connector (Talkdesk Integrations)

Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations)

Talkdesk Pega Connector (Talkdesk Integrations)

Talkdesk  Verint WFM Connector (Talkdesk Integrations)

Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations)

Talkdesk Outreach Connector (Talkdesk Integrations)

Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds)

Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds)

Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds)

Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds)

Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds)

Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds)

Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds)

Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds)

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