Apr <var data-var='date'>25</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'>13</var>, <var data-var='time'>14:19</var> UTC Update - We will be undergoing scheduled maintenance during this time.Apr <var data-var='date'>13</var>, <var data-var='time'>09:20</var> UTC Scheduled - We will be conducting a resilience upgrade to our metadata database in US from 25th April until 2nd May for Call Recordings and Voicemail Recordings. There will be no loss of recordings or metadata during this upgrade however operations over recordings might be delayed during this timeframe, but they will be queued and processed. All other services dependent on recordings: Integrations or Transcriptions will operate without impact as well.

Scheduled Maintenance

Apr <var data-var='date'>20</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed.Apr <var data-var='date'>18</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'>13</var>, <var data-var='time'>14:18</var> UTC Update - We will be undergoing scheduled maintenance during this time.Apr <var data-var='date'>13</var>, <var data-var='time'>09:18</var> UTC Scheduled - We will be conducting a resilience upgrade to our metadata database in EU from 18th April until 20th April for Call Recordings and Voicemail Recordings. There will be no loss of recordings or metadata during this upgrade however operations over recordings might be delayed during this timeframe, but they will be queued and processed. All other services dependent on recordings: Integrations or Transcriptions will operate without impact as well.

Inbound Calls (Talkdesk Voice)

Outbound Calls (Talkdesk Voice)

Talkdesk BYOC (Bring Your Own Carrier) (Talkdesk Voice)

Talkdesk Login (Talkdesk Platform)

Talkdesk API (Talkdesk Platform)

Talkdesk Secure Payments™ (Talkdesk Platform)

Talkdesk Connections™ (Talkdesk Platform)

Talkdesk Guardian™ (Talkdesk Ascend AI)

Talkdesk AppConnect™ (Marketplace)

Talkdesk Conversation Orchestrator™ (Talkdesk Platform)

Talkdesk Fax-powered by eFax (Talkdesk Omnichannel Engagement)

Talkdesk Social Messaging (Talkdesk Omnichannel Engagement)

Talkdesk Digital Connect™ (Talkdesk Omnichannel Engagement)

Talkdesk for Salesforce (Talkdesk Integrations)

Talkdesk Zendesk Connector (Talkdesk Integrations)

Talkdesk Slack Connector (Talkdesk Integrations)

Talkdesk ServiceNow Connector (Talkdesk Integrations)

Talkdesk Zoom Connector (Talkdesk Integrations)

Talkdesk for Microsoft Teams (Talkdesk Integrations)

Talkdesk Microsoft Dynamics 365 Connector (Talkdesk Integrations)

Talkdesk Live™ Dashboard (Talkdesk Platform)

Talkdesk Explore™ Reporting (Talkdesk Platform)

Talkdesk Interaction Analytics™ (Talkdesk Ascend AI)

Talkdesk Copilot™ (Talkdesk Ascend AI)

Talkdesk CXA Operations Center™ (Talkdesk Ascend AI)

Talkdesk Feedback™ (Talkdesk Workforce Engagement)

Talkdesk Performance Management™ (Talkdesk Workforce Engagement)

Talkdesk Phone™ (Talkdesk Voice)

Talkdesk QM Assist™ (Talkdesk Workforce Engagement)

Talkdesk Conversations Mobile App™ (Talkdesk Omnichannel Engagement)

Talkdesk Phone Mobile App (Talkdesk Voice)

Talkdesk Screen Recording (Talkdesk Workforce Engagement)

Talkdesk Dialer™ (Talkdesk Voice)

Talkdesk Knowledge Management™ (Talkdesk Ascend AI)

Talkdesk Autopilot™ (Talkdesk Ascend AI)

Talkdesk Call Recording™ (Talkdesk Workforce Engagement)

Talkdesk Workforce Management™ (Talkdesk Workforce Engagement)

Talkdesk Identity™ (Talkdesk Ascend AI)

Talkdesk for Salesforce Voice (Talkdesk Integrations)

Talkdesk Studio™ IVR and Routing (Talkdesk Omnichannel Engagement)

Talkdesk Global Communications Network™ (Talkdesk Voice)

Talkdesk Advanced Dialer (Talkdesk Voice)

Talkdesk Dialer for Salesforce™ (Talkdesk Voice)

Talkdesk Navigator™ (Talkdesk Ascend AI)

Talkdesk Shield™ (Talkdesk Ascend AI)

Talkdesk CX Sensors™ (Talkdesk Ascend AI)

Talkdesk Conversations (Talkdesk Omnichannel Engagement)

Talkdesk SMS (Talkdesk Omnichannel Engagement)

Talkdesk Email (Talkdesk Omnichannel Engagement)

Talkdesk Chat (Talkdesk Omnichannel Engagement)

Talkdesk Cases™ (Talkdesk Omnichannel Engagement)

Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement)

Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform)

Talkdesk HubSpot Connector (Talkdesk Integrations)

Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations)

Talkdesk Pega Connector (Talkdesk Integrations)

Talkdesk  Verint WFM Connector (Talkdesk Integrations)

Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations)

Talkdesk Outreach Connector (Talkdesk Integrations)

Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds)

Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds)

Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds)

Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds)

Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds)

Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds)

Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds)

Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds)

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Is Talkdesk down?

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