Oct <var data-var='date'> 2</var>, <var data-var='time'>09:14</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>12:05</var> CEST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>30</var>, <var data-var='time'>12:04</var> CEST Monitoring - It seems Meta identified the issue and fixed it. We'll continue monitoring the situation to make sure everything remains stable. Sep <var data-var='date'>28</var>, <var data-var='time'>14:15</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>28</var>, <var data-var='time'>14:08</var> CEST Investigating - Since September 25, liking Instagram direct messages in Swat.io fails with the error message "An unexpected error has occurred. Please retry your request later." The cause is an issue on Meta's side with the Instagram API. It is not related to any recent changes in Swat.io. We have reported the issue to Meta and are waiting for a fix. Workaround: Please like direct messages directly in the Instagram app until the issue is resolved. We will update this page as soon as Meta has provided a fix.

Instagram: Liking direct messages in the Inbox currently not possible

Jul <var data-var='date'>23</var>, <var data-var='time'>14:26</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>12:40</var> CEST Monitoring - We have implemented a fix, and Swat.io has remained stable since. We are continuing to monitor the results and will provide another update once the incident is fully resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>11:50</var> CEST Investigating - We are investigating intermittent errors affecting Swat.io. Some users may experience errors while using the application, including when publishing posts or working in the Inbox. We are working to restore normal service and will provide another update as soon as we have more information.

Intermittent errors affecting Swat.io

Mar <var data-var='date'> 3</var>, <var data-var='time'>22:37</var> CET Completed - We are done upgrading our database, everything is back online 🎉 Mar <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>15:02</var> CET Scheduled - We are upgrading our database to a newer generation 🚀 - users will not be able to access the system 🛑 - planned posts will not get published during the maintenance window 🚨 - new posts or comments may be delayed coming into Swat.io 🐌 After the maintenance swat.io will try it's best to catch up and fetch new posts/comments from during the downtime 🧐

Scheduled maintenance

Feb <var data-var='date'>27</var>, <var data-var='time'>09:19</var> CET Resolved - The issue is resolved and Instagram publishing produces no errors anymore! Feb <var data-var='date'>27</var>, <var data-var='time'>07:14</var> CET Monitoring - We are seeing less and less Instagram-API publishing errors: it seems the situation is getting better. We'll continue monitoring the APIs before confirming full functionality. Feb <var data-var='date'>26</var>, <var data-var='time'>11:33</var> CET Identified - Due to an Instagram-API related issue, publishing to Instagram accounts is limited. Especially video content is affected. We already filed a bug-report and will keep you posted.

Instagram publishing issues

Jan <var data-var='date'>19</var>, <var data-var='time'>15:16</var> CET Resolved - Publishing via LinkedIn is now at a normal rate again! Jan <var data-var='date'>16</var>, <var data-var='time'>13:21</var> CET Investigating - We are experiencing delays with the LinkedIn API. Posts are processed and published successfully but may take up to 2 hours to appear in the live feed.

LinkedIn API delays affecting post visibility

Jan <var data-var='date'>16</var>, <var data-var='time'>13:16</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>14:35</var> CET Investigating - Due to ongoing Instagram API issues, some users may not be receiving all Instagram messages in their inbox. Not all accounts are affected. We are monitoring the situation and will provide updates as soon as Meta shares more information.

Partial Instagram Message Retrieval Issues

Nov <var data-var='date'>20</var>, <var data-var='time'>13:25</var> CET Resolved - We found the nasty little 🐞 and everything is working again now. Nov <var data-var='date'>20</var>, <var data-var='time'>10:19</var> CET Monitoring - We believe we found a fix and are monitoring the situation. Nov <var data-var='date'>14</var>, <var data-var='time'>15:09</var> CET Investigating - We’re currently investigating an issue affecting Instagram carousel posts. When publishing a multi-image carousel, the post appears incorrectly in the personal feed of the connected Instagram account. Instead of displaying the full carousel, only a single image is shown without the ability to swipe through the remaining images. However, when viewing the post on the profile grid, the carousel is correctly recognized as a multi-image post. For now, we recommend that customers who need to publish carousel posts do so natively on Instagram until Meta resolves the issue.

Instagram Carousel Posts Not Rendering Correctly in Personal Feeds

Nov <var data-var='date'>17</var>, <var data-var='time'>09:06</var> CET Resolved - Publishing reels appears to be working again 🎉 Nov <var data-var='date'>14</var>, <var data-var='time'>12:10</var> CET Investigating - We are experiencing an issue with the Facebook API that prevents Reels from being published. Our team is monitoring the situation and awaiting a fix from Facebook.

Publishing Facebook Reels is currently not functioning

Sep <var data-var='date'>16</var>, <var data-var='time'>11:12</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>12</var>, <var data-var='time'>10:21</var> CEST Update - We've updated the incident to include observation that Instagram photos and stories are affected as well. Sep <var data-var='date'> 8</var>, <var data-var='time'>11:55</var> CEST Investigating - We are currently further investigating this issue and have escalated it to Meta.

Publishing photos/reels/stories to Instagram and Threads videos are currently unreliable.

Sep <var data-var='date'> 9</var>, <var data-var='time'>22:30</var> CEST Completed - The upgrade is done and swatio is back better than ever! Sep <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>13:33</var> CEST Scheduled - Performance 🚀 and security 🔒 and are a key component of Swat.io, therefore we are scheduling a maintenance downtime to upgrade the backbone of our system: - users will not be able accessing the system 🛑 - planned posts might not get published 🚨 - new posts or comments may be delayed coming into Swat.io 🐌 After the maintenance however, swat.io will try it's best to catch up and fetch new posts/comments from during the downtime 🧐

Schedule maintenance

Jul <var data-var='date'>30</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>30</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>16:26</var> CEST Scheduled - Our production Kubernetes cluster ⎈ will be upgraded and the application will become unresponsive during this time! - users will not be able accessing the system 🛑 - planned posts might not get published 🚨 - new posts or comments may be delayed coming into Swat.io 🐌 After the maintenance however, swat.io will try it's best to catch up and fetch new posts/comments from during the downtime 🧐

Mar <var data-var='date'>12</var>, <var data-var='time'>19:40</var> CET Resolved - And we're fully back! Suffice to say, the outage hit us by surprise and we're sorry for the unexpected downtime (approx. 2 hours), but everything is back on track now: - posts scheduled during the outage (~15:00 - ~17:00 CEST) will **not** be published ☹️ - however we will catch up with any tickets & comments during that time 🚀 Mar <var data-var='date'>12</var>, <var data-var='time'>17:11</var> CET Monitoring - The application is back and we're verifying if everything is working correctly. Mar <var data-var='date'>12</var>, <var data-var='time'>16:20</var> CET Investigating - We are currently investigating this issue. Mar <var data-var='date'>12</var>, <var data-var='time'>15:03</var> CET Identified - We've identified a bad deployment and are working on the fix!

System outage

Oct <var data-var='date'>10</var>, <var data-var='time'>16:09</var> CEST Resolved - We deployed a fix 🔨 and publish (as well as fetching) Instagram comments should work again. Oct <var data-var='date'>10</var>, <var data-var='time'>10:17</var> CEST Investigating - We're seeing an increased number of 500 errors with the error "An unknown error occurred" and are investigating 🕵️‍♀️

Instagram showing increased 500 errors

Sep <var data-var='date'>12</var>, <var data-var='time'>13:10</var> CEST Resolved - Publishing of multiple photos is working again 🎉 Sep <var data-var='date'>11</var>, <var data-var='time'>10:29</var> CEST Monitoring - Currently, publishing Instagram posts containing multiple images is unavailable due to an issue with Instagram's API. We are closely monitoring the situation and will provide updates as more information becomes available. For further details, you can refer to Metas API discussion here: https://developers.facebook.com/community/threads/964967135387300/

Instagram Carousel Posts

Sep <var data-var='date'>10</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 4</var>, <var data-var='time'>07:16</var> CEST Scheduled - Our cloud system needs some love and we're updating our cluster! - users will not be able accessing the system 🛑 - planned posts might not get published 🚨 - new posts or comments may be delayed coming into Swat.io 🐌 After the maintenance however, swat.io will try it's best to catch up and fetch new posts/comments from during the downtime 🧐

Aug <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>31</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>26</var>, <var data-var='time'>14:29</var> CEST Scheduled - Performance 🚀 and security 🔒 and are a key component of Swat.io, therefore we are scheduling a maintenance downtime to upgrade the backbone of our system: - users will not be able accessing the system 🛑 - planned posts might not get published 🚨 - new posts or comments may be delayed coming into Swat.io 🐌 After the maintenance however, swat.io will try it's best to catch up and fetch new posts/comments from during the downtime 🧐

Jun <var data-var='date'> 4</var>, <var data-var='time'>23:08</var> CEST Completed - All upgrades are done and we're back in the game 🚀 Jun <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>07:34</var> CEST Scheduled - Performance 🚀 and security 🔒 and are a key component of Swat.io, therefore we are scheduling a maintenance downtime to upgrade the backbone of our system: - users will not be able accessing the system 🛑 - planned posts might not get published 🚨 - new posts or comments may be delayed coming into Swat.io 🐌 After the maintenance however, swat.io will try it's best to catch up and fetch new posts/comments from during the downtime 🧐

May <var data-var='date'> 7</var>, <var data-var='time'>08:13</var> CEST Resolved - Publishing of videos/reels/stories is working again 🎉 May <var data-var='date'> 5</var>, <var data-var='time'>12:33</var> CEST Identified - Meta is currently experiencing an issue that is impacting uploading videos/stories to Instagram. We're monitoring the situation and will update this page as more information becomes available.

Instagram is experiencing issues with video and story publishing

Mar <var data-var='date'>11</var>, <var data-var='time'>08:15</var> CET Resolved - The issue is resolved and publishing for multiple media files works again 🎉 Mar <var data-var='date'> 8</var>, <var data-var='time'>15:07</var> CET Identified - Instagram’s API is impacted by a problem which causes the publishing of posts containing multiple media files to fail. We already reported the problem to Meta, other apps using the API are affected as well. We will provide further updates regarding a fix as soon as information becomes available.

Error with publishing posts to Instagram

Mar <var data-var='date'> 5</var>, <var data-var='time'>21:02</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>17:23</var> CET Identified - Meta is currently facing technical issues with their platforms Facebook and Instagram. Login to those platforms is currently not possible. For Swat.io, publishing posts and importing comments on those platforms may not work until the issue is resolved by Meta. For details see https://metastatus.com

Meta platforms experiencing technical issues

Mar <var data-var='date'> 1</var>, <var data-var='time'>09:54</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>29</var>, <var data-var='time'>10:53</var> CET Investigating - There is an ongoing disruption in the Instagram API that could lead to certain comments not being imported to Swat.io. <a href="https://developers.facebook.com/support/bugs/708115671484252/">Meta is aware of the problem and working on a fix.</a>

Disruptions importing comments from Instagram

Feb <var data-var='date'>26</var>, <var data-var='time'>12:23</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>16:26</var> CET Investigating - Some users are unable to add new Instagram pages or reset Instagram tokens due to an unknown error from Meta. We have reproduced this issue and have already reported it to Meta.

Can not add/reset Instagram pages due to unknown error from meta: CSRF nonce is invalid

Feb <var data-var='date'>22</var>, <var data-var='time'>12:42</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>22</var>, <var data-var='time'>11:25</var> CET Investigating - We are currently experiencing an issue with Intercom that is preventing users from using the live chat feature to contact our support team. Intercom is already aware of the problem and is working on a solution to resolve it! For more detailed information, please visit their status page https://www.intercomstatus.com

Intercom Outage

Jan <var data-var='date'> 8</var>, <var data-var='time'>12:25</var> CET Resolved - All YouTube comments are again imported as usual. Also the older comments what we missed in the past days will be imported retroactively. Jan <var data-var='date'> 4</var>, <var data-var='time'>10:37</var> CET Identified - We are currently not able to import any new YouTube comments because they are not delivered by the YouTube API. This issue started at about 2024-01-03 20:00 UTC. We already filed a bug-report and are now waiting for a response: https://issuetracker.google.com/issues/318545980

YouTube API does not return any comments

Dec <var data-var='date'>21</var>, <var data-var='time'>09:18</var> CET Resolved - Linkedin community management and publishing is working without issues again and therefore this incident is concluded 🎉 Dec <var data-var='date'>20</var>, <var data-var='time'>07:51</var> CET Update - Although all features related to community management are working again, we actually did see some issues with publishing posts. We made another adjustment to the permissions which should resolve them and therefore are still monitoring the situation more closely 👀 Dec <var data-var='date'>19</var>, <var data-var='time'>11:29</var> CET Monitoring - We adjusted the scopes of our OAuth permissions ✍️ and after refreshing the tokens, community management related operations should work again. Dec <var data-var='date'>19</var>, <var data-var='time'>09:58</var> CET Identified - We identified an issue the the OAuth permission scopes 👮 and are investigating a potential solution 🔍 Dec <var data-var='date'>15</var>, <var data-var='time'>21:38</var> CET Investigating - Certain API calls trying to perform community interaction with the API (like, reply) are returning "Not enough permissions to access: partnerApiSocialActions.CREATE.20230801" and we're investigating the issue 🕵️ Publishing posts however is not affected 🙏

Is Swat.io down?

Swat.io status is UP

Lastest published events

Instagram: Liking direct messages in the Inbox currently not possible

Intermittent errors affecting Swat.io

Scheduled maintenance

Swat.io Services, Components and Regions

Recent Swat.io events

Instagram: Liking direct messages in the Inbox currently not possible

Intermittent errors affecting Swat.io

Scheduled maintenance

Instagram publishing issues

LinkedIn API delays affecting post visibility

Partial Instagram Message Retrieval Issues