Jul <var data-var='date'> 6</var>, <var data-var='time'>07:04</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>05:33</var> PDT Investigating - The SurveyMonkey homepage is currently inaccessible for some regions. Our team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience!

SurveyMonkey 'Home' page unavailable for US/CA customers

Jun <var data-var='date'>30</var>, <var data-var='time'>11:00</var> PDT Resolved - There was an issue impacting SurveyMonkey accounts hosted on our Canadian data centres, where users faced issues with exporting survey results from 10:48AM to 1:15AM (PST). This issue is now resolved and exporting should work correctly now.

Issue Impacting Exporting for Canadian SurveyMonkey Accounts

Jun <var data-var='date'>27</var>, <var data-var='time'>05:45</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>09:38</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>25</var>, <var data-var='time'>03:22</var> PDT Investigating - ⚠️ We're aware of an issue impacting Analyze page, and we are investigating the cause.

[MRx] Analyze page is not showing Major US regional data within responses collected

Jun <var data-var='date'>23</var>, <var data-var='time'>13:55</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>13:43</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>23</var>, <var data-var='time'>13:08</var> PDT Investigating - We are currently investigating an issue preventing users from logging in to SurveyMonkey.

Issue with Log In page

Jun <var data-var='date'>11</var>, <var data-var='time'>16:41</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>16:31</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>11</var>, <var data-var='time'>16:09</var> PDT Investigating - ⚠️ We're aware of an issue impacting the site, and we are investigating the cause.

Degraded performance across the site

Jun <var data-var='date'>10</var>, <var data-var='time'>10:15</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>10:09</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>10</var>, <var data-var='time'>08:26</var> PDT Investigating - We are currently investigating this issue.

Google Sheets Add-on is Inaccessible

Jun <var data-var='date'> 9</var>, <var data-var='time'>23:32</var> PDT Resolved - The help center search issue has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>11:37</var> PDT Investigating - We are currently investigating this issue.

Unable to search SurveyMonkey Help Center articles

Jun <var data-var='date'> 8</var>, <var data-var='time'>16:54</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:21</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 8</var>, <var data-var='time'>11:57</var> PDT Investigating - We are currently investigating the issue.

Delays In Response Submission into Surveys

Jun <var data-var='date'> 4</var>, <var data-var='time'>15:23</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>11:54</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'> 4</var>, <var data-var='time'>11:53</var> PDT Investigating - ⚠️ We're aware of an issue impacting how our NPS questions displays on the Analyze page, and we are investigating the cause.

Display Issues with NPS Gauge in Analyze

May <var data-var='date'>27</var>, <var data-var='time'>22:13</var> PDT Resolved - This incident has been resolved. Help Center should load normally. May <var data-var='date'>27</var>, <var data-var='time'>22:09</var> PDT Monitoring - Help Center should be loading now. We're monitoring. May <var data-var='date'>27</var>, <var data-var='time'>22:05</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>27</var>, <var data-var='time'>22:03</var> PDT Investigating - SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.

SurveyMonkey Help Center is Down

May <var data-var='date'> 7</var>, <var data-var='time'>13:02</var> PDT Resolved - This issue has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>11:23</var> PDT Investigating - ⚠️ We're aware of an issue impacting Analyze page and the ability to access the individual responses, and we are investigating the cause.

Analyze Navigation Header Missing

Apr <var data-var='date'>27</var>, <var data-var='time'>16:18</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>16:00</var> PDT Investigating - We are currently investigating this issue.

Question Summaries incorrectly displaying response count

Apr <var data-var='date'>24</var>, <var data-var='time'>19:28</var> PDT Resolved - This issue has been resolved, and copies of surveys should be appearing in the survey list on the homepage. Apr <var data-var='date'>24</var>, <var data-var='time'>17:48</var> PDT Update - The issue has been resolved for new copies of surveys, and we are working to address the backlog of copied surveys. Apr <var data-var='date'>24</var>, <var data-var='time'>16:28</var> PDT Identified - The issue has been identified and we are working on a fix. Apr <var data-var='date'>24</var>, <var data-var='time'>15:49</var> PDT Update - We’ve identified an issue where surveys created using “Make a copy”/"Copy existing" may not appear in the survey list if a collector isn’t created, even though a draft version is generated in the background. We’re currently investigating the root cause and will share updates as soon as we have more information. Apr <var data-var='date'>24</var>, <var data-var='time'>13:46</var> PDT Investigating - We are currently investigating this issue.

Copied surveys drafts not appearing in survey list

Apr <var data-var='date'>24</var>, <var data-var='time'>07:45</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>01:40</var> PDT Investigating - We are currently investigating this issue.

TURF and Empirical Bayes not working on MaxDiff surveys

Apr <var data-var='date'>24</var>, <var data-var='time'>07:19</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>05:19</var> PDT Identified - We are currently investigating an issue preventing users in all regions from updating their App listing on the Developer portal of SurveyMonkey.

App listing cannot be updated on SurveyMonkey

Apr <var data-var='date'>23</var>, <var data-var='time'>09:21</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>09:09</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>08:40</var> PDT Investigating - We are currently investigating this issue.

Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)

Apr <var data-var='date'>23</var>, <var data-var='time'>09:16</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>08:34</var> PDT Investigating - We are currently investigating this issue.

EU Customers unable to access Help Center and Chat Support

Apr <var data-var='date'>22</var>, <var data-var='time'>12:13</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>11:56</var> PDT Investigating - We are currently investigating this issue.

Intermittent error when logging in

Apr <var data-var='date'>21</var>, <var data-var='time'>13:41</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>08:27</var> PDT Identified - We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.

Audience preview tool inaccessible for logged out customers.

Apr <var data-var='date'>15</var>, <var data-var='time'>10:20</var> PDT Resolved - This issue has been resolved! Apr <var data-var='date'>15</var>, <var data-var='time'>08:47</var> PDT Identified - The cause has been identified and a fix is being implemented. Apr <var data-var='date'>15</var>, <var data-var='time'>07:23</var> PDT Investigating - We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates. Our team is actively working to identify the root cause and will provide updates as more information becomes available.

Low survey completion rate for RewardsApp Surveys with Advanced-Logic

Apr <var data-var='date'>13</var>, <var data-var='time'>11:44</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>10:00</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>13</var>, <var data-var='time'>08:51</var> PDT Update - A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing. Apr <var data-var='date'>13</var>, <var data-var='time'>08:24</var> PDT Identified - We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.

Errors showing on Analyze charts

Mar <var data-var='date'>27</var>, <var data-var='time'>10:05</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>07:19</var> PDT Investigating - We are currently investigating this issue.

"Request Headers Fields Too Large" Error on Analyze page for some customers

Mar <var data-var='date'>25</var>, <var data-var='time'>08:31</var> PDT Resolved - This issue is now resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>07:08</var> PDT Identified - A small number of customers may be seeing 500 errors when using SurveyMonkey. In most cases, these errors are cleared after refreshing the browser. Our team is aware of this issue and we are currently working on a solution.

SurveyMonkey showing 500 errors

Mar <var data-var='date'> 5</var>, <var data-var='time'>18:18</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>15:57</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Sentiment data will start to appear again over the next few hours. Further updates to follow once fully resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>11:13</var> PST Investigating - We are currently investigating this issue.

Sentiment Analysis jobs are failing or running long

Feb <var data-var='date'>28</var>, <var data-var='time'>09:24</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>02:18</var> PST Identified - The SurveyMonkey Rewards Amazon gift card cash out option is not working. We have identified the cause of this issue and we are working on implementing a fix. The Prizeout cash out option is still available and Amazon gift cards are available on Prizeout's platform.

Is SurveyMonkey down?

SurveyMonkey status is UP

Lastest published events

SurveyMonkey 'Home' page unavailable for US/CA customers

Issue Impacting Exporting for Canadian SurveyMonkey Accounts

[MRx] Analyze page is not showing Major US regional data within responses collected

SurveyMonkey Services, Components and Regions

Recent SurveyMonkey events

SurveyMonkey 'Home' page unavailable for US/CA customers

Issue Impacting Exporting for Canadian SurveyMonkey Accounts

[MRx] Analyze page is not showing Major US regional data within responses collected

Issue with Log In page

Degraded performance across the site

Google Sheets Add-on is Inaccessible

Get your FREE account now,
5 monitors included!

Is SurveyMonkey down?

SurveyMonkey status is UP

Lastest published events

SurveyMonkey 'Home' page unavailable for US/CA customers

Issue Impacting Exporting for Canadian SurveyMonkey Accounts

[MRx] Analyze page is not showing Major US regional data within responses collected

SurveyMonkey Services, Components and Regions

Recent SurveyMonkey events

SurveyMonkey 'Home' page unavailable for US/CA customers

Issue Impacting Exporting for Canadian SurveyMonkey Accounts

[MRx] Analyze page is not showing Major US regional data within responses collected

Issue with Log In page

Degraded performance across the site

Google Sheets Add-on is Inaccessible

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!