Oct <var data-var='date'> 2</var>, <var data-var='time'>16:12</var> PDT Resolved - The issue has been resolved for responses collected since putting the fix in place. Oct <var data-var='date'> 2</var>, <var data-var='time'>13:40</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 2</var>, <var data-var='time'>13:20</var> PDT Identified - The issue has been identified and a fix is being investigated. Oct <var data-var='date'> 2</var>, <var data-var='time'>10:27</var> PDT Investigating - We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.

Custom data / respondent metadata missing from Individual Response Table and XLS exports

Sep <var data-var='date'>24</var>, <var data-var='time'>08:32</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>24</var>, <var data-var='time'>05:16</var> PDT Investigating - We are aware of an issue with the Audience Preview Page. Our Engineering team is investigating this issue.

Audience Preview Page is not responding

Sep <var data-var='date'>10</var>, <var data-var='time'>22:00</var> PDT Resolved - Adding contacts to the SurveyMonkey contacts page and to email invitations didn't work

Adding contacts on the contacts page didn't work

Sep <var data-var='date'> 3</var>, <var data-var='time'>16:37</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>15:37</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.

Possible service degradation due to AWS outage

Aug <var data-var='date'>31</var>, <var data-var='time'>07:01</var> PDT Resolved - This issue is resolved Aug <var data-var='date'>31</var>, <var data-var='time'>05:04</var> PDT Investigating - Some of our AI features are currently offline. We are working to resolve this issue.

Problem with AI features

Aug <var data-var='date'>28</var>, <var data-var='time'>10:27</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>09:12</var> PDT Investigating - We are currently investigating this issue.

Customers who have surveys shared with them may run into errors accessing the quick create chat feature

Aug <var data-var='date'>21</var>, <var data-var='time'>06:25</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>04:57</var> PDT Investigating - We are currently investigating this issue.

SME rewards users not getting bounty in some cases

Aug <var data-var='date'>19</var>, <var data-var='time'>10:37</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>10:32</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>19</var>, <var data-var='time'>10:30</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>19</var>, <var data-var='time'>10:23</var> PDT Investigating - We are currently investigating this issue.

Blank page for Multi-Survey Analysis

Aug <var data-var='date'>18</var>, <var data-var='time'>18:17</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>05:13</var> PDT Identified - For some surveys, new responses may not be showing are may be delayed showing on the Analyze page. We are working to resolve this issue.

New responses delayed or not showing on Analyze page

Aug <var data-var='date'>17</var>, <var data-var='time'>18:03</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>18:00</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>17</var>, <var data-var='time'>17:56</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>17</var>, <var data-var='time'>17:42</var> PDT Investigating - All Summary and Responses Data exports to Excel/CSV/SPSS formats are failing. PDF and PPT exports still work.

Excel/CSV Exports are failing

Aug <var data-var='date'>12</var>, <var data-var='time'>16:46</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>09:40</var> PDT Investigating - We are currently investigating this issue.

Responses to slider question type are intermittently not recorded when survey is taken on mobile

Aug <var data-var='date'>11</var>, <var data-var='time'>09:58</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>07:36</var> PDT Investigating - We are currently investigating an issue preventing users from upgrading or generating invoices for some regions.

Invoice Creation Error

Jul <var data-var='date'>30</var>, <var data-var='time'>06:00</var> PDT Resolved - We experienced an issue were Shared Data pages were unreachable for 20min

Issue with Shared Data pages

Jul <var data-var='date'>20</var>, <var data-var='time'>10:49</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>10:48</var> PDT Identified - at 10:22 AM pst an issue with the loading of question summaries and shared data pages was identified.

Unable to load question summaries or shared data pages.

Jul <var data-var='date'>14</var>, <var data-var='time'>13:06</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>13:00</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>14</var>, <var data-var='time'>12:58</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>14</var>, <var data-var='time'>12:07</var> PDT Investigating - This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.

Customers are unable to contact support through our Help Center chatbot

Jul <var data-var='date'> 6</var>, <var data-var='time'>07:04</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>05:33</var> PDT Investigating - The SurveyMonkey homepage is currently inaccessible for some regions. Our team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience!

SurveyMonkey 'Home' page unavailable for US/CA customers

Jun <var data-var='date'>30</var>, <var data-var='time'>11:00</var> PDT Resolved - There was an issue impacting SurveyMonkey accounts hosted on our Canadian data centres, where users faced issues with exporting survey results from 10:48AM to 1:15AM (PST). This issue is now resolved and exporting should work correctly now.

Issue Impacting Exporting for Canadian SurveyMonkey Accounts

Jun <var data-var='date'>27</var>, <var data-var='time'>05:45</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>09:38</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>25</var>, <var data-var='time'>03:22</var> PDT Investigating - ⚠️ We're aware of an issue impacting Analyze page, and we are investigating the cause.

[MRx] Analyze page is not showing Major US regional data within responses collected

Jun <var data-var='date'>23</var>, <var data-var='time'>13:55</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>13:43</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>23</var>, <var data-var='time'>13:08</var> PDT Investigating - We are currently investigating an issue preventing users from logging in to SurveyMonkey.

Issue with Log In page

Jun <var data-var='date'>11</var>, <var data-var='time'>16:41</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>16:31</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>11</var>, <var data-var='time'>16:09</var> PDT Investigating - ⚠️ We're aware of an issue impacting the site, and we are investigating the cause.

Degraded performance across the site

Jun <var data-var='date'>10</var>, <var data-var='time'>10:15</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>10:09</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>10</var>, <var data-var='time'>08:26</var> PDT Investigating - We are currently investigating this issue.

Google Sheets Add-on is Inaccessible

Jun <var data-var='date'> 9</var>, <var data-var='time'>23:32</var> PDT Resolved - The help center search issue has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>11:37</var> PDT Investigating - We are currently investigating this issue.

Unable to search SurveyMonkey Help Center articles

Jun <var data-var='date'> 8</var>, <var data-var='time'>16:54</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:21</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 8</var>, <var data-var='time'>11:57</var> PDT Investigating - We are currently investigating the issue.

Delays In Response Submission into Surveys

Jun <var data-var='date'> 4</var>, <var data-var='time'>15:23</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>11:54</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'> 4</var>, <var data-var='time'>11:53</var> PDT Investigating - ⚠️ We're aware of an issue impacting how our NPS questions displays on the Analyze page, and we are investigating the cause.

Display Issues with NPS Gauge in Analyze

May <var data-var='date'>27</var>, <var data-var='time'>22:13</var> PDT Resolved - This incident has been resolved. Help Center should load normally. May <var data-var='date'>27</var>, <var data-var='time'>22:09</var> PDT Monitoring - Help Center should be loading now. We're monitoring. May <var data-var='date'>27</var>, <var data-var='time'>22:05</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>27</var>, <var data-var='time'>22:03</var> PDT Investigating - SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.

Is SurveyMonkey down?

SurveyMonkey status is UP

Lastest published events

Custom data / respondent metadata missing from Individual Response Table and XLS exports

Audience Preview Page is not responding

Adding contacts on the contacts page didn't work

SurveyMonkey Services, Components and Regions

Recent SurveyMonkey events

Custom data / respondent metadata missing from Individual Response Table and XLS exports

Audience Preview Page is not responding

Adding contacts on the contacts page didn't work

Possible service degradation due to AWS outage

Problem with AI features

Customers who have surveys shared with them may run into errors accessing the quick create chat feature