Mar <var data-var='date'>27</var>, <var data-var='time'>10:05</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>27</var>, <var data-var='time'>07:19</var> PDT Investigating - We are currently investigating this issue.

"Request Headers Fields Too Large" Error on Analyze page for some customers

Mar <var data-var='date'>25</var>, <var data-var='time'>08:31</var> PDT Resolved - This issue is now resolved.Mar <var data-var='date'>25</var>, <var data-var='time'>07:08</var> PDT Identified - A small number of customers may be seeing 500 errors when using SurveyMonkey. In most cases, these errors are cleared after refreshing the browser. Our team is aware of this issue and we are currently working on a solution.

SurveyMonkey showing 500 errors

Mar <var data-var='date'> 5</var>, <var data-var='time'>18:18</var> PST Resolved - This incident has been resolved.Mar <var data-var='date'> 5</var>, <var data-var='time'>15:57</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Sentiment data will start to appear again over the next few hours. Further updates to follow once fully resolved.Mar <var data-var='date'> 5</var>, <var data-var='time'>11:13</var> PST Investigating - We are currently investigating this issue.

Sentiment Analysis jobs are failing or running long

Feb <var data-var='date'>28</var>, <var data-var='time'>09:24</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>26</var>, <var data-var='time'>02:18</var> PST Identified - The SurveyMonkey Rewards Amazon gift card cash out option is not working. We have identified the cause of this issue and we are working on implementing a fix. The Prizeout cash out option is still available and Amazon gift cards are available on Prizeout's platform.

SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards

Feb <var data-var='date'>10</var>, <var data-var='time'>11:41</var> PST Resolved - This incident has been resolved. We will continue monitoring.Feb <var data-var='date'>10</var>, <var data-var='time'>11:23</var> PST Update - We are continuing to investigate this issue.Feb <var data-var='date'>10</var>, <var data-var='time'>11:20</var> PST Investigating - ⚠️ We're aware of an issue  effecting users who are logged in to our Canadian data center. Those users will see an error when submitting responses on to a subset surveys stored on our US data center.  We are actively investigating this issue.

Users on Canadian DC not able to complete some surveys from US DC

Jan <var data-var='date'>20</var>, <var data-var='time'>12:38</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>20</var>, <var data-var='time'>11:56</var> PST Investigating - We are currently investigating the issue. Some users may see an error page when attempting to load Canada Data Center (CAN) hosted shared data pages.

Shared data pages not loading in CAN

Jan <var data-var='date'>12</var>, <var data-var='time'>16:27</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>12</var>, <var data-var='time'>16:19</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>12</var>, <var data-var='time'>15:47</var> PST Investigating - On some surveys, respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'. We're investigating this issue.

Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'

Jan <var data-var='date'> 9</var>, <var data-var='time'>14:07</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'> 9</var>, <var data-var='time'>13:57</var> PST Identified - The issue has been identified, and a fix is being implemented. Users viewing surveys with responses received in the last ~24 hours may see some discrepancies.Jan <var data-var='date'> 9</var>, <var data-var='time'>10:30</var> PST Investigating - We are currently investigating this issue.

Response data not showing

Nov <var data-var='date'>18</var>, <var data-var='time'>06:13</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>04:23</var> PST Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>18</var>, <var data-var='time'>03:54</var> PST Investigating - We are currently investigating an issue with accessing Contacts

503 Service Temporarily Unavailable error when accessing Contacts

Nov <var data-var='date'> 6</var>, <var data-var='time'>19:02</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'> 6</var>, <var data-var='time'>19:02</var> PST Identified - This issue was specific to users in certain regions, like Australia.Nov <var data-var='date'> 6</var>, <var data-var='time'>18:33</var> PST Investigating - We are currently investigating this issue.

Analyze page not loading correctly on Windows 10 computers

Nov <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'> 4</var>, <var data-var='time'>14:58</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'> 4</var>, <var data-var='time'>14:19</var> PST Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'> 4</var>, <var data-var='time'>12:13</var> PST Investigating - We've identified an issue impacting specific surveys with matrix questions, where the selection boxes are not visible to respondents. An available workaround is to create a copy of the impacted survey.

Matrix rating questions missing selection boxes

Oct <var data-var='date'>30</var>, <var data-var='time'>18:56</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>30</var>, <var data-var='time'>17:50</var> PDT Investigating - We are currently investigating this issue.

Charts are failing to load on the Analyze page of some SurveyMonkey accounts. Multi-survey Analysis not loading.

Oct <var data-var='date'>20</var>, <var data-var='time'>12:33</var> PDT Resolved - This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.Oct <var data-var='date'>20</var>, <var data-var='time'>09:16</var> PDT Update - Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of SurveyMonkey users that cannot access the site (i.e. encountering 500 error).Oct <var data-var='date'>20</var>, <var data-var='time'>07:52</var> PDT Monitoring - Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of SurveyMonkey users that cannot access the site (i.e. encountering 500 error).

AWS issue impact

Oct <var data-var='date'> 7</var>, <var data-var='time'>09:31</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'> 7</var>, <var data-var='time'>08:37</var> PDT Identified - Some survey pages are currently unreachable. We have identified the cause of the problem and we are working on a fix.

Some survey pages are currently unreachable

Oct <var data-var='date'> 2</var>, <var data-var='time'>12:58</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'> 1</var>, <var data-var='time'>17:32</var> PDT Identified - The issue has been identified and a fix will be released soon. In the meantime, as a workaround, please adjust your Multi-Survey Analysis dashboard filter to end on or before 9/29.Oct <var data-var='date'> 1</var>, <var data-var='time'>16:52</var> PDT Investigating - We are currently investigating this issue.

Multi survey analysis charts returning error

Oct <var data-var='date'> 1</var>, <var data-var='time'>15:58</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'> 1</var>, <var data-var='time'>15:53</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'> 1</var>, <var data-var='time'>15:40</var> PDT Investigating - There currently is an issue where some users may encounter an error when trying to create an email invitation or reminder message. This only affects some users. We're investigating now.

Error creating email invitation or reminder messages

Oct <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> PDT Resolved - A error was showing when attempting to access custom landing pages. This issue is now resolved.

Error when attempting to access custom landing pages.

Sep <var data-var='date'>22</var>, <var data-var='time'>17:10</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'>22</var>, <var data-var='time'>11:20</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'>22</var>, <var data-var='time'>10:50</var> PDT Identified - Some customers will see some of their Invite or Reminder emails stuck in the Spam review tool for Manual Spam Review

Invite and Reminder emails stuck in spam

Sep <var data-var='date'> 9</var>, <var data-var='time'>19:57</var> PDT Resolved - All issues have been fixed, including the following: - Some users cannot access Collect Responses on their surveys - Some users cannot access Analyze on their surveys - Users face a continuous spinning wheel/loading loop if they log in and need to register a new device - Team Summary and Manage Users should be working correctly If any of these above issues are still not resolved, please clear your browser's cache.Sep <var data-var='date'> 9</var>, <var data-var='time'>18:39</var> PDT Identified - The issue has been identified. Some users can now access the Analyze page or Collect Responses page for their surveys. We're still working to ensure that all users can access Analyze and Collect on their surveys. However, there's now an additional issue where when users are trying to log in and register a new device, there's a continuous spinning wheel/loading loop. We're actively investigating this additional issue.Sep <var data-var='date'> 9</var>, <var data-var='time'>16:20</var> PDT Investigating - We are currently investigating this issue.

Some users cannot access the Analyze page and some users cannot access the Collect Responses page for their surveys

Sep <var data-var='date'> 9</var>, <var data-var='time'>14:55</var> PDT Resolved - This incident is resolved. There are no longer errors on the new homepage.Sep <var data-var='date'> 9</var>, <var data-var='time'>14:52</var> PDT Monitoring - Most errors have now resolved. We are continuing to monitor the incident.Sep <var data-var='date'> 9</var>, <var data-var='time'>14:22</var> PDT Identified - Our engineering team has identified an issue with the new home page not loading for some users. Users may see an error on their page instead of their surveys.

New homepage not loading for some users

Aug <var data-var='date'>27</var>, <var data-var='time'>13:26</var> PDT Resolved - The issue has been resolved. All charts in Analyze are now loading as expected.Aug <var data-var='date'>27</var>, <var data-var='time'>13:18</var> PDT Identified - The issue has been identified and our team is working on resolving it. In the meantime, users may temporarily see old versions of charts appear (i.e NPS chart) in Analyze.Aug <var data-var='date'>27</var>, <var data-var='time'>13:04</var> PDT Investigating - We're currently aware of an issue that is impacting charts from loading in Analyze. Our engineering team is aware and currently investigating.

Charts not loading

Aug <var data-var='date'>23</var>, <var data-var='time'>10:26</var> PDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>23</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>22</var>, <var data-var='time'>14:34</var> PDT Scheduled - We will be performing maintenance on Saturday, August 23, 2025 that may affect the availability of accounts, surveys, and integrations for the duration of the maintenance. For more details about the impact and how to plan for this maintenance, please review the information provided in the help center: https://help.surveymonkey.com/en/surveymonkey/site/site-maintenance/ Live updates on the maintenance will be shared on this status page as needed.

Scheduled maintenance - US and CA data centers

Aug <var data-var='date'>22</var>, <var data-var='time'>11:05</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'>22</var>, <var data-var='time'>11:00</var> PDT Monitoring - We are monitoring and continuing to investigate possible root causes. There is no further customer impact at this time, but the issue may reoccur.Aug <var data-var='date'>22</var>, <var data-var='time'>10:43</var> PDT Investigating - We are currently investigating this issue.

random "we slipped" errors through all areas of the site

Aug <var data-var='date'>14</var>, <var data-var='time'>11:44</var> PDT Resolved - The incident has been resolvedAug <var data-var='date'>14</var>, <var data-var='time'>11:40</var> PDT Monitoring - We are seeing some recovery across services and will continue to monitor.Aug <var data-var='date'>14</var>, <var data-var='time'>11:22</var> PDT Investigating - We are currently investigating this issue

Errors across the SurveyMonkey site and surveys

Aug <var data-var='date'>13</var>, <var data-var='time'>06:59</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'>12</var>, <var data-var='time'>20:50</var> PDT Identified - There currently is an issue where users cannot connect to Microsoft Excel in Connect apps. We believe this issue also impacts the integration for users who have previously connected to Microsoft Excel in Connect apps. We're working on a resolution.

Is SurveyMonkey down?

SurveyMonkey status is UP

Lastest published events

"Request Headers Fields Too Large" Error on Analyze page for some customers

SurveyMonkey showing 500 errors

Sentiment Analysis jobs are failing or running long

SurveyMonkey Services, Components and Regions

Recent SurveyMonkey events

"Request Headers Fields Too Large" Error on Analyze page for some customers

SurveyMonkey showing 500 errors

Sentiment Analysis jobs are failing or running long

SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards

Users on Canadian DC not able to complete some surveys from US DC

Shared data pages not loading in CAN

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Is SurveyMonkey down?

SurveyMonkey status is UP

Lastest published events

"Request Headers Fields Too Large" Error on Analyze page for some customers

SurveyMonkey showing 500 errors

Sentiment Analysis jobs are failing or running long

SurveyMonkey Services, Components and Regions

Recent SurveyMonkey events

"Request Headers Fields Too Large" Error on Analyze page for some customers

SurveyMonkey showing 500 errors

Sentiment Analysis jobs are failing or running long

SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards

Users on Canadian DC not able to complete some surveys from US DC

Shared data pages not loading in CAN

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!