May <var data-var='date'> 7</var>, <var data-var='time'>13:02</var> PDT Resolved - This issue has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>11:23</var> PDT Investigating - ⚠️ We're aware of an issue impacting Analyze page and the ability to access the individual responses, and we are investigating the cause.

Analyze Navigation Header Missing

Apr <var data-var='date'>27</var>, <var data-var='time'>16:18</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>16:00</var> PDT Investigating - We are currently investigating this issue.

Question Summaries incorrectly displaying response count

Apr <var data-var='date'>24</var>, <var data-var='time'>19:28</var> PDT Resolved - This issue has been resolved, and copies of surveys should be appearing in the survey list on the homepage. Apr <var data-var='date'>24</var>, <var data-var='time'>17:48</var> PDT Update - The issue has been resolved for new copies of surveys, and we are working to address the backlog of copied surveys. Apr <var data-var='date'>24</var>, <var data-var='time'>16:28</var> PDT Identified - The issue has been identified and we are working on a fix. Apr <var data-var='date'>24</var>, <var data-var='time'>15:49</var> PDT Update - We’ve identified an issue where surveys created using “Make a copy”/"Copy existing" may not appear in the survey list if a collector isn’t created, even though a draft version is generated in the background. We’re currently investigating the root cause and will share updates as soon as we have more information. Apr <var data-var='date'>24</var>, <var data-var='time'>13:46</var> PDT Investigating - We are currently investigating this issue.

Copied surveys drafts not appearing in survey list

Apr <var data-var='date'>24</var>, <var data-var='time'>07:45</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>01:40</var> PDT Investigating - We are currently investigating this issue.

TURF and Empirical Bayes not working on MaxDiff surveys

Apr <var data-var='date'>24</var>, <var data-var='time'>07:19</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>05:19</var> PDT Identified - We are currently investigating an issue preventing users in all regions from updating their App listing on the Developer portal of SurveyMonkey.

App listing cannot be updated on SurveyMonkey

Apr <var data-var='date'>23</var>, <var data-var='time'>09:21</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>09:09</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>08:40</var> PDT Investigating - We are currently investigating this issue.

Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)

Apr <var data-var='date'>23</var>, <var data-var='time'>09:16</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>08:34</var> PDT Investigating - We are currently investigating this issue.

EU Customers unable to access Help Center and Chat Support

Apr <var data-var='date'>22</var>, <var data-var='time'>12:13</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>11:56</var> PDT Investigating - We are currently investigating this issue.

Intermittent error when logging in

Apr <var data-var='date'>21</var>, <var data-var='time'>13:41</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>08:27</var> PDT Identified - We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.

Audience preview tool inaccessible for logged out customers.

Apr <var data-var='date'>15</var>, <var data-var='time'>10:20</var> PDT Resolved - This issue has been resolved! Apr <var data-var='date'>15</var>, <var data-var='time'>08:47</var> PDT Identified - The cause has been identified and a fix is being implemented. Apr <var data-var='date'>15</var>, <var data-var='time'>07:23</var> PDT Investigating - We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates. Our team is actively working to identify the root cause and will provide updates as more information becomes available.

Low survey completion rate for RewardsApp Surveys with Advanced-Logic

Apr <var data-var='date'>13</var>, <var data-var='time'>11:44</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>10:00</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>13</var>, <var data-var='time'>08:51</var> PDT Update - A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing. Apr <var data-var='date'>13</var>, <var data-var='time'>08:24</var> PDT Identified - We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.

Errors showing on Analyze charts

Mar <var data-var='date'>27</var>, <var data-var='time'>10:05</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>07:19</var> PDT Investigating - We are currently investigating this issue.

"Request Headers Fields Too Large" Error on Analyze page for some customers

Mar <var data-var='date'>25</var>, <var data-var='time'>08:31</var> PDT Resolved - This issue is now resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>07:08</var> PDT Identified - A small number of customers may be seeing 500 errors when using SurveyMonkey. In most cases, these errors are cleared after refreshing the browser. Our team is aware of this issue and we are currently working on a solution.

SurveyMonkey showing 500 errors

Mar <var data-var='date'> 5</var>, <var data-var='time'>18:18</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>15:57</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Sentiment data will start to appear again over the next few hours. Further updates to follow once fully resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>11:13</var> PST Investigating - We are currently investigating this issue.

Sentiment Analysis jobs are failing or running long

Feb <var data-var='date'>28</var>, <var data-var='time'>09:24</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>02:18</var> PST Identified - The SurveyMonkey Rewards Amazon gift card cash out option is not working. We have identified the cause of this issue and we are working on implementing a fix. The Prizeout cash out option is still available and Amazon gift cards are available on Prizeout's platform.

SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards

Feb <var data-var='date'>10</var>, <var data-var='time'>11:41</var> PST Resolved - This incident has been resolved. We will continue monitoring. Feb <var data-var='date'>10</var>, <var data-var='time'>11:23</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>10</var>, <var data-var='time'>11:20</var> PST Investigating - ⚠️ We're aware of an issue  effecting users who are logged in to our Canadian data center. Those users will see an error when submitting responses on to a subset surveys stored on our US data center.  We are actively investigating this issue.

Users on Canadian DC not able to complete some surveys from US DC

Jan <var data-var='date'>20</var>, <var data-var='time'>12:38</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>20</var>, <var data-var='time'>11:56</var> PST Investigating - We are currently investigating the issue. Some users may see an error page when attempting to load Canada Data Center (CAN) hosted shared data pages.

Shared data pages not loading in CAN

Jan <var data-var='date'>12</var>, <var data-var='time'>16:27</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>16:19</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>12</var>, <var data-var='time'>15:47</var> PST Investigating - On some surveys, respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'. We're investigating this issue.

Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'

Jan <var data-var='date'> 9</var>, <var data-var='time'>14:07</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>13:57</var> PST Identified - The issue has been identified, and a fix is being implemented. Users viewing surveys with responses received in the last ~24 hours may see some discrepancies. Jan <var data-var='date'> 9</var>, <var data-var='time'>10:30</var> PST Investigating - We are currently investigating this issue.

Response data not showing

Nov <var data-var='date'>18</var>, <var data-var='time'>06:13</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>04:23</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>18</var>, <var data-var='time'>03:54</var> PST Investigating - We are currently investigating an issue with accessing Contacts

503 Service Temporarily Unavailable error when accessing Contacts

Nov <var data-var='date'> 6</var>, <var data-var='time'>19:02</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'> 6</var>, <var data-var='time'>19:02</var> PST Identified - This issue was specific to users in certain regions, like Australia. Nov <var data-var='date'> 6</var>, <var data-var='time'>18:33</var> PST Investigating - We are currently investigating this issue.

Analyze page not loading correctly on Windows 10 computers

Nov <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'> 4</var>, <var data-var='time'>14:58</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 4</var>, <var data-var='time'>14:19</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 4</var>, <var data-var='time'>12:13</var> PST Investigating - We've identified an issue impacting specific surveys with matrix questions, where the selection boxes are not visible to respondents. An available workaround is to create a copy of the impacted survey.

Matrix rating questions missing selection boxes

Oct <var data-var='date'>30</var>, <var data-var='time'>18:56</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>17:50</var> PDT Investigating - We are currently investigating this issue.

Charts are failing to load on the Analyze page of some SurveyMonkey accounts. Multi-survey Analysis not loading.

Oct <var data-var='date'>20</var>, <var data-var='time'>12:33</var> PDT Resolved - This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though. Oct <var data-var='date'>20</var>, <var data-var='time'>09:16</var> PDT Update - Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of SurveyMonkey users that cannot access the site (i.e. encountering 500 error). Oct <var data-var='date'>20</var>, <var data-var='time'>07:52</var> PDT Monitoring - Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of SurveyMonkey users that cannot access the site (i.e. encountering 500 error).

AWS issue impact

Oct <var data-var='date'> 7</var>, <var data-var='time'>09:31</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 7</var>, <var data-var='time'>08:37</var> PDT Identified - Some survey pages are currently unreachable. We have identified the cause of the problem and we are working on a fix.

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Lastest published events

Analyze Navigation Header Missing

Question Summaries incorrectly displaying response count

Copied surveys drafts not appearing in survey list

SurveyMonkey Services, Components and Regions

Recent SurveyMonkey events

Analyze Navigation Header Missing

Question Summaries incorrectly displaying response count

Copied surveys drafts not appearing in survey list

TURF and Empirical Bayes not working on MaxDiff surveys

App listing cannot be updated on SurveyMonkey

Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)

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Is SurveyMonkey down?

SurveyMonkey status is UP

Lastest published events

Analyze Navigation Header Missing

Question Summaries incorrectly displaying response count

Copied surveys drafts not appearing in survey list

SurveyMonkey Services, Components and Regions

Recent SurveyMonkey events

Analyze Navigation Header Missing

Question Summaries incorrectly displaying response count

Copied surveys drafts not appearing in survey list

TURF and Empirical Bayes not working on MaxDiff surveys

App listing cannot be updated on SurveyMonkey

Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!