Mar <var data-var='date'>11</var>, <var data-var='time'>03:31</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>11</var>, <var data-var='time'>03:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>10</var>, <var data-var='time'>14:36</var> PDT Scheduled - We will be undergoing scheduled database maintenance during this time.

Database maintenance

Feb <var data-var='date'>28</var>, <var data-var='time'>05:30</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>28</var>, <var data-var='time'>05:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>25</var>, <var data-var='time'>09:52</var> PST Scheduled - We will be undergoing scheduled database maintenance during this time.

Feb <var data-var='date'>19</var>, <var data-var='time'>16:12</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>19</var>, <var data-var='time'>16:03</var> PST Monitoring - OpenAI have determined the root cause and we are seeing our error rates return to normal.Feb <var data-var='date'>19</var>, <var data-var='time'>13:26</var> PST Investigating - We are currently investigating an issue affecting the Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as a problem with specific models served by OpenAI. We are actively working with OpenAI to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.

Feature outage for custom Auto Labels and Auto Summaries

Feb <var data-var='date'>12</var>, <var data-var='time'>10:05</var> PST Resolved - All systems are back to normal. All pending queues have been processed and cleared.Feb <var data-var='date'>12</var>, <var data-var='time'>08:19</var> PST Monitoring - Error rates have decreased, and our system and the third-party provider seem stable. We're continuing to monitor the situation.Feb <var data-var='date'>12</var>, <var data-var='time'>07:33</var> PST Investigating - We're seeing elevated error rates when indexing new content for AI features. Already indexed content is not affected. We've identified the source as coming from a third-party provider. We're monitoring the situation and looking for alternatives.

Elevated error rates when indexing new content for AI features

Jan <var data-var='date'>23</var>, <var data-var='time'>04:29</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>22</var>, <var data-var='time'>19:42</var> PST Update - Our services appear to be fully recovered. However, per Microsoft’s update, the issue is not yet considered resolved, and we will continue to monitor the situation closely.Jan <var data-var='date'>22</var>, <var data-var='time'>17:19</var> PST Monitoring - Outlook services are showing signs of recovery, although Microsoft has not yet shared an official update.Jan <var data-var='date'>22</var>, <var data-var='time'>15:46</var> PST Update - We are continuing to work on a fix for this issue.Jan <var data-var='date'>22</var>, <var data-var='time'>15:45</var> PST Identified - The issue has been identifiedJan <var data-var='date'>22</var>, <var data-var='time'>15:32</var> PST Investigating - There appears to be an ongoing outage with Outlook services. At the moment, we are seeing degraded performance for sending emails.

Degraded Service for Outlook Users

Nov <var data-var='date'>29</var>, <var data-var='time'>05:30</var> PST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>29</var>, <var data-var='time'>05:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>27</var>, <var data-var='time'>21:33</var> PST Scheduled - We will be undergoing scheduled database maintenance during this time.

Nov <var data-var='date'>18</var>, <var data-var='time'>10:25</var> PST Resolved - The third-party service is operating normally againNov <var data-var='date'>18</var>, <var data-var='time'>06:17</var> PST Monitoring - There are some intermittent connectivity issues associated to an incident with one of our third-party service providers.

Networking issues

Oct <var data-var='date'>20</var>, <var data-var='time'>21:01</var> PDT Resolved - We've confirmed that all functionality is operating as expected.Oct <var data-var='date'>20</var>, <var data-var='time'>18:28</var> PDT Monitoring - Superhuman’s core features are working normally. Other features are in the process of recovering. We are monitoring the situation and will update as AWS restores full stability.Oct <var data-var='date'>20</var>, <var data-var='time'>17:25</var> PDT Update - Superhuman’s core features are working normally. However, due to downstream impacts from the ongoing AWS outage, some features may show erratic or inconsistent behavior. We are monitoring the situation and will update as AWS restores full stability.Oct <var data-var='date'>20</var>, <var data-var='time'>14:05</var> PDT Update - - We are still looking at solutions to get all our features online for our customers. - Our backend systems are still suffering the impact of the large AWS outage.Oct <var data-var='date'>20</var>, <var data-var='time'>13:08</var> PDT Update - - We have created workarounds to get our application back online with our core features like email, reminders and calendar available. - Some features are still unavailable as a result of the third party service provider outage. We are actively working to get all our services and features back onlineOct <var data-var='date'>20</var>, <var data-var='time'>12:28</var> PDT Update - We are experiencing downstream effects of a larger third party service provider outage. We are looking at alternatives/workarounds to resolve the issue and get our services back onlineOct <var data-var='date'>20</var>, <var data-var='time'>12:14</var> PDT Update - We are continuing to investigate this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>12:11</var> PDT Investigating - We are seeing errors across our APIs that service our client experience. We're currently investigating root cause.

API services unavailable as a downstream effect of the large AWS outage

Oct <var data-var='date'>18</var>, <var data-var='time'>06:49</var> PDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>18</var>, <var data-var='time'>06:20</var> PDT Update - The maintenance is taking longer than expected. We have extended the maintenance window by 30 minutes.Oct <var data-var='date'>18</var>, <var data-var='time'>05:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>17</var>, <var data-var='time'>09:47</var> PDT Scheduled - At Superhuman we're building the fastest email client in the world, and we pride ourselves on building and running a highly reliable service. As part of this, we'll be upgrading our primary database at 5:30am PDT on Saturday the 18th of October. We expect the user-visible downtime to be approximately 45 minutes. During this time Superhuman will continue to function as normal. Using offline mode it will queue up emails that you send and automatically send them when the maintenance is complete. If you notice any unexpected problems, or have concerns, please contact hello@superhuman.com.

Superhuman database infrastructure upgrades

Sep <var data-var='date'>24</var>, <var data-var='time'>17:43</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'>24</var>, <var data-var='time'>17:33</var> PDT Monitoring - Microsoft has resolved the issue. All our services are fully operational, and we continue to monitor.Sep <var data-var='date'>24</var>, <var data-var='time'>16:50</var> PDT Investigating - We are currently investigating an issue that is causing Microsoft sends to fail

Microsoft sends failing

Sep <var data-var='date'>22</var>, <var data-var='time'>10:40</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'>22</var>, <var data-var='time'>10:40</var> PDT Update - This incident has been resolved.Sep <var data-var='date'>18</var>, <var data-var='time'>14:10</var> PDT Investigating - We are investigating an issue causing some reminder creation attempts to fail. Reminder triggering remains unaffected — reminders that are successfully created continue to trigger as expected. Our team is actively working on a fix.

Degraded reminder creation

Aug <var data-var='date'>29</var>, <var data-var='time'>03:39</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'>29</var>, <var data-var='time'>03:10</var> PDT Update - Issues are resolved. We're continuing to monitor.Aug <var data-var='date'>29</var>, <var data-var='time'>02:04</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'>29</var>, <var data-var='time'>01:24</var> PDT Investigating - We're experiencing an elevated level of memory usage preventing emails from being sent and logging in. We are currently looking into the issue.

Elevated Memory Usage

Aug <var data-var='date'> 6</var>, <var data-var='time'>01:02</var> PDT Resolved - We have deployed the workaround and are seeing error levels return to normal. Our Write With AI feature is restored.Aug <var data-var='date'> 6</var>, <var data-var='time'>00:26</var> PDT Update - We've identified the outage to be caused by an incompatibility with a minor API change from OpenAI. We're implementing a workaround and expect to have this resolved later this evening.Aug <var data-var='date'> 5</var>, <var data-var='time'>23:35</var> PDT Investigating - We are investigating an issue with our Write With AI feature.

Write With AI Feature Outage

Jul <var data-var='date'>18</var>, <var data-var='time'>11:31</var> PDT Resolved - This incident has been resolved.Jul <var data-var='date'>18</var>, <var data-var='time'>09:20</var> PDT Monitoring - Earlier today, a Google Workspaces outage impacted Gmail and Calendar services, which may have caused delays or sync issues in Superhuman. Google has since resolved the issue. Superhuman is fully operational and we’re actively monitoring to ensure everything remains stable. Thanks for your patience!Jul <var data-var='date'>18</var>, <var data-var='time'>08:27</var> PDT Investigating - There is an ongoing outage with Google services, and we are currently investigating the impact. At the moment, there is degraded performance for sending emails and syncing mailboxes.

Degraded Service for Gmail Users

Jul <var data-var='date'> 8</var>, <var data-var='time'>09:55</var> PDT Resolved - This incident has been resolved.Jul <var data-var='date'> 8</var>, <var data-var='time'>09:38</var> PDT Identified - There appears to be an issue with creating or making changes to split inboxes. We have identified the problem and are working on a solution

Split Inbox modification failures

Jun <var data-var='date'>28</var>, <var data-var='time'>05:15</var> PDT Completed - The scheduled maintenance has been completed.Jun <var data-var='date'>28</var>, <var data-var='time'>05:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>20</var>, <var data-var='time'>12:58</var> PDT Scheduled - At Superhuman we're building the fastest email client in the world, and we pride ourselves on building and running a highly reliable service. As part of this, we'll be upgrading our primary database at 5am PDT on Saturday the 28th of June. We expect the user-visible downtime to be less than 15 minutes. During this time Superhuman will continue to function as normal. Using offline mode it will queue up emails that you send and automatically send them when the maintenance is complete. If you notice any unexpected problems, or have concerns, please contact hello@superhuman.com.

Superhuman database infrastructure upgrade

Jun <var data-var='date'>25</var>, <var data-var='time'>12:29</var> PDT Resolved - This incident has been resolved.Jun <var data-var='date'>25</var>, <var data-var='time'>11:31</var> PDT Update - We are continuing to investigate this issue.Jun <var data-var='date'>25</var>, <var data-var='time'>11:30</var> PDT Investigating - We are currently investigating an issue affecting the Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service. We are actively working with the third-party provider to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.

Elevated failure rates for Auto Labels and Auto Summaries

Jun <var data-var='date'>24</var>, <var data-var='time'>08:08</var> PDT Resolved - The fix has been implemented and released on Microsoft's end, and we are seeing sync events for Personal Outlook accounts return to normal. We will continue to monitor for the next 24hrs, but believe this issue is resolved.Jun <var data-var='date'>13</var>, <var data-var='time'>12:39</var> PDT Update - Microsoft has implemented a fix on their end, but this fix has not yet been released publicly. Superhuman users with Personal Outlook Calendars/Accounts will continue to see degraded performance for calendar syncing. We are continuing to monitor.Jun <var data-var='date'> 4</var>, <var data-var='time'>11:39</var> PDT Monitoring - Microsoft has identified the problem on their end, a fix is anticipated sometime on Friday, June 6. We have implemented a few minor workarounds to minimize the impact on Superhuman's calendar features. None-the-less, users with Personal Outlook Calendars/Accounts will continue to see degraded performance for calendar syncing. We are continuing to monitor.Jun <var data-var='date'> 3</var>, <var data-var='time'>15:08</var> PDT Investigating - We have identified a error in MSGraph responses impacting Calendars for Personal Outlook accounts. The underlying error is also reported here. https://learn.microsoft.com/en-us/answers/questions/2279133/getting-500-response-errors-to-get-me-calendars-al This error is causing calendars to fail to sync in Superhuman for users with Personal Outlook Calendars/Accounts. Gmail calendars are un-impacted. We are monitoring the bug from MSGraph and reviewing potential workarounds.

Degraded Service for Personal Outlook Calendars

Jun <var data-var='date'>16</var>, <var data-var='time'>16:26</var> PDT Resolved - The issue has been resolved on Microsoft's end.Jun <var data-var='date'>16</var>, <var data-var='time'>16:00</var> PDT Investigating - There appears to be an ongoing outage with Outlook services. At the moment, we are seeing degraded performance for sending emails. We are currently investigating the impact and looking at mitigation strategies.

Jun <var data-var='date'>12</var>, <var data-var='time'>15:26</var> PDT Resolved - This incident has been resolved.Jun <var data-var='date'>12</var>, <var data-var='time'>12:44</var> PDT Monitoring - The issue is being resolved on Google's end, and we are seeing service return to normal. We are monitoring for any additional changes.Jun <var data-var='date'>12</var>, <var data-var='time'>11:30</var> PDT Investigating - There is an ongoing outage with Google services, and we are currently investigating the impact. At the moment, there is degraded performance for sending emails and syncing mailboxes.

Jun <var data-var='date'>10</var>, <var data-var='time'>14:37</var> PDT Resolved - The incident has been resolved. All features are now operational again.Jun <var data-var='date'>10</var>, <var data-var='time'>13:12</var> PDT Monitoring - We have implemented a fix for the issue impacting the features and are currently deploying it across our systems. We are actively monitoring performance to ensure full recovery. We will continue to provide further updates once the issue is fully resolved.Jun <var data-var='date'>10</var>, <var data-var='time'>07:46</var> PDT Identified - We are currently investigating an issue affecting the AskAI, Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service that AskAI depends on. We are actively working with the third-party provider to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.

Elevated failure rates for AskAI, Auto Labels and Auto Summaries

Jun <var data-var='date'> 6</var>, <var data-var='time'>10:07</var> PDT Resolved - The issue affecting the AskAI feature has been fully resolved. The fix has been successfully deployed and we have confirmed that requests are now completing as expected. We appreciate your patience while we worked to restore full functionality. If you experience any further issues, please don’t hesitate to reach out.Jun <var data-var='date'> 6</var>, <var data-var='time'>09:50</var> PDT Monitoring - We have implemented a fix for the issue impacting the AskAI feature and are currently deploying it across our systems. We are actively monitoring performance to ensure full recovery. We will continue to provide further updates once the issue is fully resolved. Thank you for your continued patience.Jun <var data-var='date'> 6</var>, <var data-var='time'>08:38</var> PDT Identified - We are currently investigating an issue affecting the AskAI feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service that AskAI depends on. We are actively working with the third-party provider to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.

Elevated Failure Rates for AskAI Feature

Apr <var data-var='date'>30</var>, <var data-var='time'>03:30</var> PDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'>30</var>, <var data-var='time'>03:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'>28</var>, <var data-var='time'>10:50</var> PDT Scheduled - We will be undergoing scheduled database maintenance during this time.

Apr <var data-var='date'>26</var>, <var data-var='time'>21:00</var> PDT Resolved - This incident has been resolved.Apr <var data-var='date'>26</var>, <var data-var='time'>10:03</var> PDT Monitoring - Our service provider has added additional resources to the cluster, and the indexing backlog and performance should be largely back to normal.Apr <var data-var='date'>25</var>, <var data-var='time'>18:51</var> PDT Update - We continue to investigate the issue. AskAI queries are still slower than expected, and may not reflect all data from today. We will be working on upgrading the underlying hardware over the weekend.Apr <var data-var='date'>25</var>, <var data-var='time'>11:52</var> PDT Update - We're continuing to investigate the root cause of slow queries.Apr <var data-var='date'>25</var>, <var data-var='time'>10:17</var> PDT Investigating - We are currently investigating this issue.

Slow response times for Ask AI and delay in indexing new messages

Apr <var data-var='date'>22</var>, <var data-var='time'>11:29</var> PDT Resolved - Microsoft has deployed a fix for the authorization issues that were causing send failures for some Outlook users when sending with large attachments. The issue was resolved late last week, and sending functionality has since returned to normal. We appreciate your patience while this was being addressed.Apr <var data-var='date'>16</var>, <var data-var='time'>14:51</var> PDT Monitoring - We're seeing a 401 Unauthorized error affecting a small subset of Microsoft users when sending messages with attachments. After a day of investigation, we've determined the impact is limited and are moving to monitoring for the time being. We'll continue to watch the issue closely to ensure it does not escalate.Apr <var data-var='date'>16</var>, <var data-var='time'>08:14</var> PDT Investigating - We're investigating an issue with sending messages with attachments for Microsoft users.

Is Superhuman down?

Superhuman status is DEGRADED

Components with issues

Lastest published events

Database maintenance

Database maintenance

Feature outage for custom Auto Labels and Auto Summaries

Superhuman Services, Components and Regions

Recent Superhuman events

Database maintenance

Database maintenance

Feature outage for custom Auto Labels and Auto Summaries

Elevated error rates when indexing new content for AI features

Degraded Service for Outlook Users

Database maintenance

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Is Superhuman down?

Superhuman status is DEGRADED

Components with issues

Lastest published events

Database maintenance

Database maintenance

Feature outage for custom Auto Labels and Auto Summaries

Superhuman Services, Components and Regions

Recent Superhuman events

Database maintenance

Database maintenance

Feature outage for custom Auto Labels and Auto Summaries

Elevated error rates when indexing new content for AI features

Degraded Service for Outlook Users

Database maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!