Oct <var data-var='date'> 3</var>, <var data-var='time'>07:45</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 2</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>17:31</var> PDT Scheduled - We will be pausing email indexing during scheduled maintenance. New emails may not be available in AI features during this time. Indexing will resume once the maintenance is complete, and we'll catch up on any missed emails

Scheduled indexing maintenance

Oct <var data-var='date'> 3</var>, <var data-var='time'>07:43</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 3</var>, <var data-var='time'>07:12</var> PDT Verifying - We are running verifications post-migrations. The application is already back in an operational state Oct <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>17:28</var> PDT Scheduled - We will be undergoing scheduled backend maintenance during this time

Scheduled backend maintenance

Sep <var data-var='date'>12</var>, <var data-var='time'>06:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>12</var>, <var data-var='time'>05:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>13:16</var> PDT Scheduled - We will be undergoing scheduled database maintenance during this time.

Database maintenance

Aug <var data-var='date'>19</var>, <var data-var='time'>02:15</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>02:14</var> PDT Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'>18</var>, <var data-var='time'>03:27</var> PDT Scheduled - We will be undergoing database maintenance during this time.

Jul <var data-var='date'>24</var>, <var data-var='time'>16:29</var> PDT Resolved - After a significant investigation, we've confirmed this was not a widespread outage. A small number of Microsoft/Outlook customers had individual messages that couldn't be marked done, archived, deleted, or moved to junk. This happened when a specific message had already been moved or removed on the mail provider's side, leaving an out-of-date copy in Superhuman that the affected action couldn't act on. It was limited to those specific messages rather than triage as a whole. Our metrics confirm mail syncing and triage were operating normally throughout, with only a small number of customers affected. We're following up directly with those customers, and we're tracking a longer-term improvement so these stale messages resolve on their own. Thanks for your patience. Jul <var data-var='date'>24</var>, <var data-var='time'>14:06</var> PDT Investigating - We're aware that a small number of customers on Outlook accounts have individual messages in their inbox that can't be marked done, archived, deleted, or moved to junk, the action returns a "failed" error and the message stays put. We're actively investigating and will continue to post updates here as we learn more.

Some Outlook accounts cannot archive nor delete certain messages

Jul <var data-var='date'> 6</var>, <var data-var='time'>15:23</var> PDT Resolved - This issue has been resolved. Emails marked as Done are no longer reappearing in the Inbox, and any previously affected emails will correct themselves automatically once your app updates to the latest version. Thank you for your patience. Jul <var data-var='date'> 6</var>, <var data-var='time'>12:40</var> PDT Monitoring - We've rolled out a fix and are now monitoring the results. Emails that were already marked Done will correct themselves automatically once the update reaches your app. We'll post another update once we've confirmed the issue is fully resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>11:56</var> PDT Identified - We're aware of an issue where some emails marked as Done are reappearing in the Inbox on the Superhuman desktop app, affecting Outlook accounts. We have identified the cause and are working on a fix. Emails that were already marked Done will correct themselves automatically once the update reaches your app. We'll post another update here as we begin to monitor the fix. Jul <var data-var='date'> 6</var>, <var data-var='time'>09:45</var> PDT Investigating - We're investigating reports that some emails marked as Done are reappearing in the Inbox on the Superhuman desktop app. This seems to affect only Outlook/Microsoft accounts. We're actively looking into it and will share an update shortly.

Emails marked Done reappearing in the Inbox

Jul <var data-var='date'> 4</var>, <var data-var='time'>05:30</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 3</var>, <var data-var='time'>10:07</var> PDT Scheduled - We will be undergoing scheduled database maintenance during this time.

May <var data-var='date'>16</var>, <var data-var='time'>05:30</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>05:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>09:38</var> PDT Scheduled - Superhuman Mail will be undergoing scheduled database maintenance during this time.

Mar <var data-var='date'>11</var>, <var data-var='time'>03:31</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>11</var>, <var data-var='time'>03:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>10</var>, <var data-var='time'>14:36</var> PDT Scheduled - We will be undergoing scheduled database maintenance during this time.

Feb <var data-var='date'>28</var>, <var data-var='time'>05:30</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>28</var>, <var data-var='time'>05:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>25</var>, <var data-var='time'>09:52</var> PST Scheduled - We will be undergoing scheduled database maintenance during this time.

Feb <var data-var='date'>19</var>, <var data-var='time'>16:12</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>16:03</var> PST Monitoring - OpenAI have determined the root cause and we are seeing our error rates return to normal. Feb <var data-var='date'>19</var>, <var data-var='time'>13:26</var> PST Investigating - We are currently investigating an issue affecting the Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as a problem with specific models served by OpenAI. We are actively working with OpenAI to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.

Feature outage for custom Auto Labels and Auto Summaries

Feb <var data-var='date'>12</var>, <var data-var='time'>10:05</var> PST Resolved - All systems are back to normal. All pending queues have been processed and cleared. Feb <var data-var='date'>12</var>, <var data-var='time'>08:19</var> PST Monitoring - Error rates have decreased, and our system and the third-party provider seem stable. We're continuing to monitor the situation. Feb <var data-var='date'>12</var>, <var data-var='time'>07:33</var> PST Investigating - We're seeing elevated error rates when indexing new content for AI features. Already indexed content is not affected. We've identified the source as coming from a third-party provider. We're monitoring the situation and looking for alternatives.

Elevated error rates when indexing new content for AI features

Jan <var data-var='date'>23</var>, <var data-var='time'>04:29</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>22</var>, <var data-var='time'>19:42</var> PST Update - Our services appear to be fully recovered. However, per Microsoft’s update, the issue is not yet considered resolved, and we will continue to monitor the situation closely. Jan <var data-var='date'>22</var>, <var data-var='time'>17:19</var> PST Monitoring - Outlook services are showing signs of recovery, although Microsoft has not yet shared an official update. Jan <var data-var='date'>22</var>, <var data-var='time'>15:46</var> PST Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'>22</var>, <var data-var='time'>15:45</var> PST Identified - The issue has been identified Jan <var data-var='date'>22</var>, <var data-var='time'>15:32</var> PST Investigating - There appears to be an ongoing outage with Outlook services. At the moment, we are seeing degraded performance for sending emails.

Degraded Service for Outlook Users

Nov <var data-var='date'>29</var>, <var data-var='time'>05:30</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>29</var>, <var data-var='time'>05:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>27</var>, <var data-var='time'>21:33</var> PST Scheduled - We will be undergoing scheduled database maintenance during this time.

Nov <var data-var='date'>18</var>, <var data-var='time'>10:25</var> PST Resolved - The third-party service is operating normally again Nov <var data-var='date'>18</var>, <var data-var='time'>06:17</var> PST Monitoring - There are some intermittent connectivity issues associated to an incident with one of our third-party service providers.

Networking issues

Oct <var data-var='date'>20</var>, <var data-var='time'>21:01</var> PDT Resolved - We've confirmed that all functionality is operating as expected. Oct <var data-var='date'>20</var>, <var data-var='time'>18:28</var> PDT Monitoring - Superhuman’s core features are working normally. Other features are in the process of recovering. We are monitoring the situation and will update as AWS restores full stability. Oct <var data-var='date'>20</var>, <var data-var='time'>17:25</var> PDT Update - Superhuman’s core features are working normally. However, due to downstream impacts from the ongoing AWS outage, some features may show erratic or inconsistent behavior. We are monitoring the situation and will update as AWS restores full stability. Oct <var data-var='date'>20</var>, <var data-var='time'>14:05</var> PDT Update - - We are still looking at solutions to get all our features online for our customers. - Our backend systems are still suffering the impact of the large AWS outage. Oct <var data-var='date'>20</var>, <var data-var='time'>13:08</var> PDT Update - - We have created workarounds to get our application back online with our core features like email, reminders and calendar available. - Some features are still unavailable as a result of the third party service provider outage. We are actively working to get all our services and features back online Oct <var data-var='date'>20</var>, <var data-var='time'>12:28</var> PDT Update - We are experiencing downstream effects of a larger third party service provider outage. We are looking at alternatives/workarounds to resolve the issue and get our services back online Oct <var data-var='date'>20</var>, <var data-var='time'>12:14</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>12:11</var> PDT Investigating - We are seeing errors across our APIs that service our client experience. We're currently investigating root cause.

API services unavailable as a downstream effect of the large AWS outage

Oct <var data-var='date'>18</var>, <var data-var='time'>06:49</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>18</var>, <var data-var='time'>06:20</var> PDT Update - The maintenance is taking longer than expected. We have extended the maintenance window by 30 minutes. Oct <var data-var='date'>18</var>, <var data-var='time'>05:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>17</var>, <var data-var='time'>09:47</var> PDT Scheduled - At Superhuman we're building the fastest email client in the world, and we pride ourselves on building and running a highly reliable service. As part of this, we'll be upgrading our primary database at 5:30am PDT on Saturday the 18th of October. We expect the user-visible downtime to be approximately 45 minutes. During this time Superhuman will continue to function as normal. Using offline mode it will queue up emails that you send and automatically send them when the maintenance is complete. If you notice any unexpected problems, or have concerns, please contact hello@superhuman.com.

Superhuman database infrastructure upgrades

Sep <var data-var='date'>24</var>, <var data-var='time'>17:43</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>24</var>, <var data-var='time'>17:33</var> PDT Monitoring - Microsoft has resolved the issue. All our services are fully operational, and we continue to monitor. Sep <var data-var='date'>24</var>, <var data-var='time'>16:50</var> PDT Investigating - We are currently investigating an issue that is causing Microsoft sends to fail

Microsoft sends failing

Sep <var data-var='date'>22</var>, <var data-var='time'>10:40</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>22</var>, <var data-var='time'>10:40</var> PDT Update - This incident has been resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>14:10</var> PDT Investigating - We are investigating an issue causing some reminder creation attempts to fail. Reminder triggering remains unaffected — reminders that are successfully created continue to trigger as expected. Our team is actively working on a fix.

Degraded reminder creation

Aug <var data-var='date'>29</var>, <var data-var='time'>03:39</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>29</var>, <var data-var='time'>03:10</var> PDT Update - Issues are resolved. We're continuing to monitor. Aug <var data-var='date'>29</var>, <var data-var='time'>02:04</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>29</var>, <var data-var='time'>01:24</var> PDT Investigating - We're experiencing an elevated level of memory usage preventing emails from being sent and logging in. We are currently looking into the issue.

Elevated Memory Usage

Aug <var data-var='date'> 6</var>, <var data-var='time'>01:02</var> PDT Resolved - We have deployed the workaround and are seeing error levels return to normal. Our Write With AI feature is restored. Aug <var data-var='date'> 6</var>, <var data-var='time'>00:26</var> PDT Update - We've identified the outage to be caused by an incompatibility with a minor API change from OpenAI. We're implementing a workaround and expect to have this resolved later this evening. Aug <var data-var='date'> 5</var>, <var data-var='time'>23:35</var> PDT Investigating - We are investigating an issue with our Write With AI feature.

Write With AI Feature Outage

Jul <var data-var='date'>18</var>, <var data-var='time'>11:31</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>18</var>, <var data-var='time'>09:20</var> PDT Monitoring - Earlier today, a Google Workspaces outage impacted Gmail and Calendar services, which may have caused delays or sync issues in Superhuman. Google has since resolved the issue. Superhuman is fully operational and we’re actively monitoring to ensure everything remains stable. Thanks for your patience! Jul <var data-var='date'>18</var>, <var data-var='time'>08:27</var> PDT Investigating - There is an ongoing outage with Google services, and we are currently investigating the impact. At the moment, there is degraded performance for sending emails and syncing mailboxes.

Degraded Service for Gmail Users

Jul <var data-var='date'> 8</var>, <var data-var='time'>09:55</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>09:38</var> PDT Identified - There appears to be an issue with creating or making changes to split inboxes. We have identified the problem and are working on a solution

Split Inbox modification failures

Jun <var data-var='date'>28</var>, <var data-var='time'>05:15</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>28</var>, <var data-var='time'>05:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>20</var>, <var data-var='time'>12:58</var> PDT Scheduled - At Superhuman we're building the fastest email client in the world, and we pride ourselves on building and running a highly reliable service. As part of this, we'll be upgrading our primary database at 5am PDT on Saturday the 28th of June. We expect the user-visible downtime to be less than 15 minutes. During this time Superhuman will continue to function as normal. Using offline mode it will queue up emails that you send and automatically send them when the maintenance is complete. If you notice any unexpected problems, or have concerns, please contact hello@superhuman.com.

Superhuman database infrastructure upgrade

Jun <var data-var='date'>25</var>, <var data-var='time'>12:29</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>11:31</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>25</var>, <var data-var='time'>11:30</var> PDT Investigating - We are currently investigating an issue affecting the Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service. We are actively working with the third-party provider to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.

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Database maintenance

Some Outlook accounts cannot archive nor delete certain messages

Emails marked Done reappearing in the Inbox