Jul <var data-var='date'> 9</var>, <var data-var='time'>09:30</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>09:03</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'> 9</var>, <var data-var='time'>08:04</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'> 9</var>, <var data-var='time'>07:37</var> PDT Investigating - We are currently investigating this issue. Jul <var data-var='date'> 9</var>, <var data-var='time'>07:25</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 9</var>, <var data-var='time'>07:23</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'> 9</var>, <var data-var='time'>07:22</var> PDT Investigating - We are currently investigating this issue.

Error Loading Trends AI and Giving Analytics pages

May <var data-var='date'> 6</var>, <var data-var='time'>15:13</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>15:03</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>14:50</var> PDT Investigating - We are currently investigating an issue causing media items to endlessly load on websites, web embeds, and web apps.

Media items endlessly loading on websites, web embeds, and web apps.

Apr <var data-var='date'>15</var>, <var data-var='time'>11:31</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>11:06</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>15</var>, <var data-var='time'>11:01</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>15</var>, <var data-var='time'>10:56</var> PDT Investigating - We are currently investigating an issue causing SnapPages dashboards to display a 500 error.

SnapPages dashboards returning 500 error

Apr <var data-var='date'> 7</var>, <var data-var='time'>09:23</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>09:19</var> PDT Investigating - We are currently investigating this issue.

Groups are not appearing in the Subsplash Dashboard

Mar <var data-var='date'>26</var>, <var data-var='time'>10:36</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>10:29</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>26</var>, <var data-var='time'>10:20</var> PDT Investigating - Giving website blocks are currently failing to load.

Giving block service disruption

Mar <var data-var='date'>13</var>, <var data-var='time'>14:46</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>14:31</var> PDT Monitoring - We've identified the issue, implemented a fix and are monitoring the results. Mar <var data-var='date'>13</var>, <var data-var='time'>14:24</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>13</var>, <var data-var='time'>14:21</var> PDT Investigating - We are currently investigating an issue where some media pages, giving pages and embeds are failing to load

Media and giving pages failing to load

Mar <var data-var='date'> 8</var>, <var data-var='time'>08:30</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'> 8</var>, <var data-var='time'>07:59</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 8</var>, <var data-var='time'>07:40</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 8</var>, <var data-var='time'>06:53</var> PDT Investigating - We’re investigating the current livestream disruption, and our team is working to resolve the situation as quickly as possible.

Live Streaming Disruption

Mar <var data-var='date'> 2</var>, <var data-var='time'>10:05</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 2</var>, <var data-var='time'>09:34</var> PST Investigating - We are currently investigating an issue causing multiple services to display error messages including giving, events images, and images in the mobile app.

Multiple Subsplash services displaying error messages

Feb <var data-var='date'>25</var>, <var data-var='time'>19:49</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>19:27</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>25</var>, <var data-var='time'>18:27</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>25</var>, <var data-var='time'>18:20</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>25</var>, <var data-var='time'>17:52</var> PST Investigating - We are currently investigating an issue causing some live streams to fail to start and return an error message.

Live streams returning error message instead of going live

Feb <var data-var='date'>22</var>, <var data-var='time'>18:24</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>22</var>, <var data-var='time'>12:20</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>22</var>, <var data-var='time'>11:18</var> PST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>22</var>, <var data-var='time'>10:47</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>22</var>, <var data-var='time'>10:08</var> PST Investigating - We are currently investigating an issue with recurring gifts that is affecting some users.

Issue with recurring gifts

Dec <var data-var='date'> 5</var>, <var data-var='time'>14:24</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>14:05</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 5</var>, <var data-var='time'>13:38</var> PST Investigating - We are currently investigating an issue causing some Subsplash LiveRS streams to fail going live. RTMP protocol is unaffected and can be used as a workaround.

Subsplash LiveRS streams unable to broadcast

Oct <var data-var='date'>26</var>, <var data-var='time'>10:59</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>26</var>, <var data-var='time'>09:58</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>26</var>, <var data-var='time'>09:42</var> PDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>26</var>, <var data-var='time'>09:26</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>26</var>, <var data-var='time'>08:21</var> PDT Investigating - We are currently investigating this issue.

We've received reports of degraded performance affecting the live streaming service.

Oct <var data-var='date'> 9</var>, <var data-var='time'>09:18</var> PDT Resolved - This incident has been resolved! Oct <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> PDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 9</var>, <var data-var='time'>07:49</var> PDT Investigating - We are currently investigating an issue where links in media items are not loading within the Web App.

Links in Media Items not loading in Web App

Sep <var data-var='date'>28</var>, <var data-var='time'>09:45</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>28</var>, <var data-var='time'>09:23</var> PDT Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>28</var>, <var data-var='time'>09:21</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>28</var>, <var data-var='time'>08:56</var> PDT Identified - We are continuing to investigate this issue. Our team has been able to improve the loading of the Check-In system. Sep <var data-var='date'>28</var>, <var data-var='time'>08:38</var> PDT Update - Our team is currently investigating an issue where some users are experiencing difficulties with the Check-In system loading correctly within the dashboard. Sep <var data-var='date'>28</var>, <var data-var='time'>08:37</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>28</var>, <var data-var='time'>08:34</var> PDT Investigating - Our team is currently investigating an issue where some users are experiencing difficulties with the Check-In system loading correctly within the dashboard.

Check-In System Not Loading

Jun <var data-var='date'>25</var>, <var data-var='time'>17:03</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>16:53</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>25</var>, <var data-var='time'>16:42</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>25</var>, <var data-var='time'>15:54</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>25</var>, <var data-var='time'>15:38</var> PDT Investigating - We are currently investigating an issue causing forms to be unable to submit

Errors with submitting forms

Apr <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:58</var> PDT Scheduled - Subsplash will be conducting scheduled maintenance on Monday, 9:00–10:00 PM PT (12:00–1:00 AM ET). Uploading files may be slower than usual during this time. We recommend waiting to upload any files until after the maintenance is complete.

Subsplash File Upload Scheduled Maintenance

Apr <var data-var='date'> 1</var>, <var data-var='time'>11:52</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>05:59</var> PDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>31</var>, <var data-var='time'>13:05</var> PDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>31</var>, <var data-var='time'>12:08</var> PDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>31</var>, <var data-var='time'>10:34</var> PDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>31</var>, <var data-var='time'>09:44</var> PDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>31</var>, <var data-var='time'>09:11</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>31</var>, <var data-var='time'>08:54</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>31</var>, <var data-var='time'>08:33</var> PDT Investigating - We are currently investigating this issue.

When processing files using Pulpit AI, some may remain in the “Processing” state longer than expected

Mar <var data-var='date'>28</var>, <var data-var='time'>04:03</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>28</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>25</var>, <var data-var='time'>10:14</var> PDT Scheduled - Subsplash Giving will be unavailable for around 3 hours during planned maintenance on Friday March 28th, 12:00am PDT / 3:00am EDT. Giving Managers will be unable to access the Giving areas of the dashboard. Users will be unable to donate, pay for an event registration, or make a payment through payment forms. All recurring gifts will continue to run as usual.

Subsplash Giving Scheduled Maintenance

Mar <var data-var='date'>16</var>, <var data-var='time'>19:03</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>18:43</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>16</var>, <var data-var='time'>18:32</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>16</var>, <var data-var='time'>18:06</var> PDT Investigating - We are currently investigating an issue causing an error message to appear when attempting to login to the dashboard. The error message reads "There was an issue loading this content".

Dashboard login returning error message

Mar <var data-var='date'>10</var>, <var data-var='time'>10:45</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>10:33</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>10</var>, <var data-var='time'>10:24</var> PDT Investigating - We are currently investigating this issue.

On-Demand Media Transcoding is Failing at a Higher Rate

Mar <var data-var='date'> 6</var>, <var data-var='time'>18:42</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>18:23</var> PST Investigating - We are currently investigating an issue causing pages across multiple Subsplash features to display a "Something went wrong" error message. In many cases, refreshing the page will cause it to load correctly. Mar <var data-var='date'> 6</var>, <var data-var='time'>18:20</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 6</var>, <var data-var='time'>18:09</var> PST Investigating - We are currently investigating an issue causing pages across multiple Subsplash features to display a "Something went wrong" error message. In many cases, refreshing the page will cause it to load correctly

"Something went wrong" error messages across multiple Subsplash features

Jan <var data-var='date'>28</var>, <var data-var='time'>14:33</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>14:15</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>28</var>, <var data-var='time'>14:11</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>28</var>, <var data-var='time'>13:45</var> PST Investigating - We are currently investigating this issue.

Clients Redirected to a Pricing Page After Selecting "Live" in the Dashboard Menu

Jan <var data-var='date'>17</var>, <var data-var='time'>16:02</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>17</var>, <var data-var='time'>15:45</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>17</var>, <var data-var='time'>15:27</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>17</var>, <var data-var='time'>15:25</var> PST Investigating - We are currently investigating an issue causing some Simulated Live Streams to either fail to start, or disconnect. This only affects Simulated Live Streams. True live broadcasts are unaffected.

Simulated Live Streams Disconnecting

Jan <var data-var='date'>14</var>, <var data-var='time'>12:19</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>14</var>, <var data-var='time'>11:46</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>14</var>, <var data-var='time'>11:39</var> PST Investigating - We are currently investigating an issue causing Subsplash Messaging to display a "Something Went Wrong" error when attempting to load.

Subsplash Messaging Displaying, "Something Went Wrong."

Jan <var data-var='date'> 1</var>, <var data-var='time'>18:57</var> PST Resolved - This incident has been resolved. Please see the Statements page of you giving dashboard for an important update about generating statements. Jan <var data-var='date'> 1</var>, <var data-var='time'>12:37</var> PST Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'> 1</var>, <var data-var='time'>11:27</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 1</var>, <var data-var='time'>10:53</var> PST Investigating - We are currently investigating an issue causing gifts to not show up in the Dashboard, on statements, and on reports. This does not affect Donors' ability to give. Gifts are still being processed normally and this issue only affects their visibility in the Dashboard.

Is Subsplash down?

Subsplash status is UP

Lastest published events

Error Loading Trends AI and Giving Analytics pages

Media items endlessly loading on websites, web embeds, and web apps.

SnapPages dashboards returning 500 error

Subsplash Services, Components and Regions

Recent Subsplash events

Error Loading Trends AI and Giving Analytics pages

Media items endlessly loading on websites, web embeds, and web apps.

SnapPages dashboards returning 500 error

Groups are not appearing in the Subsplash Dashboard

Giving block service disruption

Media and giving pages failing to load