Aug <var data-var='date'>23</var>, <var data-var='time'>00:26</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>23</var>, <var data-var='time'>00:25</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>23</var>, <var data-var='time'>00:25</var> UTC Investigating - Test incident for internal ops

Test incident

Aug <var data-var='date'>10</var>, <var data-var='time'>14:36</var> UTC Resolved - Incident has been resolved and the system is fully operational. Check the postmortem for additional information. Aug <var data-var='date'>10</var>, <var data-var='time'>14:14</var> UTC Monitoring - We've identified the root cause and deployed a fix. Checkouts are fully operational again. We're keeping this incident open while we monitor checkout behavior and assess the impact on orders placed during the disruption. We'll post a final update once monitoring confirms stability. Aug <var data-var='date'>10</var>, <var data-var='time'>13:53</var> UTC Identified - We've temporarily disabled the checkouts to avoid double charges. The team is working on the fix.

Checkouts are currently disabled.

Jul <var data-var='date'>31</var>, <var data-var='time'>18:35</var> UTC Resolved - We've resolved the issue affecting legacy builder websites, and all services should now be operating normally. Thank you for your patience. Jul <var data-var='date'>31</var>, <var data-var='time'>18:07</var> UTC Identified - The issue is being caused by a third-party service that powers our legacy website builder. We’re working with their team to restore service as quickly as possible. We currently expect the issue to take at least another 30 minutes to resolve, and we’ll continue to share updates as soon as we have them. While we work on resolving this, we’d also encourage merchants using the legacy builder to consider migrating to our new AI website builder. It’s our recommended and fully supported platform, and our team is happy to help make the transition as smooth as possible, including rebuilding your website if needed. Just contact support for more info, and we’ll help get you set up right away. Email support@subbly.co Jul <var data-var='date'>31</var>, <var data-var='time'>17:36</var> UTC Investigating - We are currently investigating an issue affecting some legacy builder websites. Impacted merchants may experience 503 Service Temporarily Unavailable errors when accessing their websites and the legacy editor. Our team is working to identify the root cause and restore service as quickly as possible.

Legacy Builder Websites Temporarily Unavailable

Jul <var data-var='date'>20</var>, <var data-var='time'>11:49</var> UTC Resolved - he issue has been resolved, and the Legacy Builder is now available again. Jul <var data-var='date'>20</var>, <var data-var='time'>11:18</var> UTC Investigating - We're aware of an issue preventing some users from accessing the Legacy Builder and some sites are down. Our team is actively investigating the cause and working on a fix. We apologize for the inconvenience and will share another update as soon as we have more information.

Legacy Builder Service Disruption

Jun <var data-var='date'>23</var>, <var data-var='time'>13:04</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>11:56</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>23</var>, <var data-var='time'>11:42</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>23</var>, <var data-var='time'>11:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>23</var>, <var data-var='time'>10:04</var> UTC Investigating - CSV export requests are not generating or sending export emails to merchants. We are working to identify the root cause and implement a fix as soon as possible. Further updates will be provided once we have more information.

CSV exports are being delayed

Jun <var data-var='date'>17</var>, <var data-var='time'>15:17</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>14:24</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>17</var>, <var data-var='time'>14:24</var> UTC Investigating - We are currently migrating subscriptions to a new infrastructure. During this maintenance window, some functionality may have been temporarily disabled. The following functionality is temporarily restricted in both the Admin API and Private API: Subscription survey updates Bundle item and preference updates Subscription quantity updates Subscription add-on management Checkout functionality remains fully operational, and customers can continue placing new orders without interruption. Our team is actively monitoring the migration process and will provide updates as progress is made.

Migration Maintenance

Jun <var data-var='date'>17</var>, <var data-var='time'>12:15</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>08:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>08:10</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>17</var>, <var data-var='time'>08:10</var> UTC Scheduled - We will be undergoing scheduled maintenance as we migrate subscriptions to a new structure During this maintenance window: Subscription renewals will be temporarily disabled. The following Admin API and Private API endpoints will be temporarily restricted: 1. Subscription Survey updates 2. Bundle item and preference updates 3. Subscription quantity updates 4. Subscription add-on management 5. Checkout functionality will remain available, and customers will still be able to place new orders. We appreciate your patience while we complete these improvements.

Subscription System migration

Jun <var data-var='date'> 2</var>, <var data-var='time'>18:56</var> UTC Resolved - Fix was implemented, we're continuing to monitor the situation. Preview servers have been restored. Please contact support team for any questions or if you're still having problems. Apologies for the hiccup. Jun <var data-var='date'> 2</var>, <var data-var='time'>18:40</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>18:39</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'> 2</var>, <var data-var='time'>18:10</var> UTC Identified - We've identified the issue, working on the fix. Jun <var data-var='date'> 2</var>, <var data-var='time'>17:36</var> UTC Investigating - We're currently investigating the intermittent problems with the preview servers on the Agentic Builder. Live builds are not affected. We're sorry for the inconvenience.

Agentic builder: Problems with the preview server loading

Jun <var data-var='date'> 2</var>, <var data-var='time'>15:35</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>15:34</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'> 2</var>, <var data-var='time'>13:53</var> UTC Monitoring - We deployed the fix, preview servers are working again. We're currently monitoring the situation. Please report any potential problems to the support team. Jun <var data-var='date'> 2</var>, <var data-var='time'>12:14</var> UTC Investigating - The Agentic Builder is currently experiencing problems with previews being loaded for a smaller subset of customers. We apologize if your build is currently affected (and you're not able to see the preview). We're working on a solution. Published sites are not affected.

Agentic Builder - Preview server not loading for a subset of users

May <var data-var='date'>29</var>, <var data-var='time'>12:16</var> UTC Resolved - The issue affecting access to the AI Builder has been resolved. Users should now be able to access and use the builder normally. We apologize for the disruption and appreciate your patience while our team worked on restoring the service. May <var data-var='date'>29</var>, <var data-var='time'>09:58</var> UTC Investigating - We are investigating reports of users being unable to access the AI Builder. Our engineering team is currently investigating the root cause and will update you shortly.

AI Builder access issues

Mar <var data-var='date'>25</var>, <var data-var='time'>22:10</var> UTC Resolved - Considering there have been no more reports of this issue, we're marking it as resolved. Apologies again for the inconvenience. Mar <var data-var='date'>25</var>, <var data-var='time'>16:24</var> UTC Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>25</var>, <var data-var='time'>16:24</var> UTC Monitoring - A fix has been put in place and the builder should be operating as normal. IMPORTANT: if you do experience the same issue as before, please create a new chat to overcome this. Apologies for the inconvenience, the upgrade is a big step for us and will make everything much smoother and more reliable. If you experience any issues please report them to us so we can resolve them quickly for you. Thank you! - Subbly's Engineering Team Mar <var data-var='date'>25</var>, <var data-var='time'>14:47</var> UTC Identified - We recently rolled out a major upgrade to the AI Builder, and this issue appeared following that update. The issue has been identified, and our team is actively working on implementing a fix.

AI Builder preview and chat degraded performance

Mar <var data-var='date'>24</var>, <var data-var='time'>12:17</var> UTC Resolved - The issue with the AI Builder preview not loading has now been resolved. Everything should be functioning as expected. Mar <var data-var='date'>24</var>, <var data-var='time'>12:12</var> UTC Investigating - We are currently experiencing an issue where the AI Builder preview may appear offline or fail to load. Our team is aware of the issue and actively working on identifying the cause and resolving it as quickly as possible. We’ll share an update as soon as we have more information.

AI Builder Preview Not Loading

Mar <var data-var='date'>19</var>, <var data-var='time'>09:00</var> UTC Resolved - The issue with the AI Builder not loading has been fully resolved. Everything should now be working as expected. Thank you for your patience. Mar <var data-var='date'>19</var>, <var data-var='time'>08:30</var> UTC Investigating - We’re currently investigating an issue where the AI Builder may not open or load as expected for some users. Our team is actively looking into this and working on identifying the root cause. We’ll share an update as soon as we have more information. Thank you for your patience.

AI Builder loading issue

Mar <var data-var='date'>10</var>, <var data-var='time'>22:33</var> UTC Resolved - Access to the legacy builder has been restored. Thanks for your patience and apologies for any inconvenience. Mar <var data-var='date'>10</var>, <var data-var='time'>22:21</var> UTC Identified - Problem with the hosting provider has been diagnosed. We're working on implementing the temporary solution. Mar <var data-var='date'>10</var>, <var data-var='time'>22:08</var> UTC Investigating - We're currently experiencing issues accessing the legacy builder. More information to follow. Sites and builds are intact and publicly accessible, access to the builder editor is currently degraded and inaccessible.

Legacy website builder access temporarily disabled

Mar <var data-var='date'> 9</var>, <var data-var='time'>15:51</var> UTC Resolved - Problem was resolved. Everything is fully operational again. Sorry for the downtime. Mar <var data-var='date'> 9</var>, <var data-var='time'>15:23</var> UTC Monitoring - A fix has been deployed, we're still monitoring the problem. Website builder is accessible now. Mar <var data-var='date'> 9</var>, <var data-var='time'>15:01</var> UTC Identified - Root cause of the issue has been identified, we're waiting for the hosting partners to resolve for it. There's no ETA communicated at this point, we'll update once we have ETA for this to be resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> UTC Investigating - We're currently having problems with 3rd party hosting we're using to host projects made on the legacy website builder. Problem has been diagnosed and the hosting partners are actively working on resolving this. As a result of this, access to the legacy builder is revoked, but the sites are fully operational. We apologize for the inconvenience.

Legacy website builder currently inaccessible

Mar <var data-var='date'> 4</var>, <var data-var='time'>15:59</var> UTC Resolved - The issue has been resolved and all services are operating normally. Thank you for your patience while we investigated and fixed the problem. Mar <var data-var='date'> 4</var>, <var data-var='time'>15:33</var> UTC Monitoring - We've identified and deployed the hotfix for the problem. Checkouts are partially operational at the moment. We're continuing to monitor. Mar <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> UTC Investigating - We are currently experiencing an outage related to our API which is affecting the checkout functionality and some website builder pages. The engineering team is actively investigating the issue and working to identify the root cause. We will provide an update as soon as more information is available and once the issue has been resolved.

API Outage Affecting Checkout and Builder Pages

Mar <var data-var='date'> 3</var>, <var data-var='time'>19:38</var> UTC Resolved - Checkouts are live again. Apologies for the downtime. Mar <var data-var='date'> 3</var>, <var data-var='time'>19:16</var> UTC Identified - Checkouts are temporarily unavailable due to an unexpected issue during the recent deployment.

Checkouts degraded due to a recent update

Feb <var data-var='date'>18</var>, <var data-var='time'>13:09</var> UTC Resolved - The issue affecting the Agent Builder Chat has been resolved. A fix has been successfully deployed, and the service is now operating normally. Thank you for your patience and understanding. Feb <var data-var='date'>18</var>, <var data-var='time'>12:51</var> UTC Identified - We have identified the root cause of the issue affecting the Agent Builder Chat. A fix has been implemented and is currently being prepared for deployment. We expect the update to be released shortly. Thank you for your patience while we work to fully resolve this. Feb <var data-var='date'>18</var>, <var data-var='time'>12:42</var> UTC Investigating - We are currently investigating an issue affecting the Agent Builder Chat. Users may experience problems loading or interacting with the chat interface. Our engineering team is actively working on identifying and resolving the problem. We will provide updates as soon as more information becomes available.

Agent Builder Chat – Incident Investigation

Feb <var data-var='date'> 5</var>, <var data-var='time'>14:39</var> UTC Resolved - Fix was deployed, system is fully operational. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:38</var> UTC Identified - Problem with the API identified. Working on a fix. Feb <var data-var='date'> 5</var>, <var data-var='time'>13:32</var> UTC Investigating - We are investigating API synchronization issues affecting AI site builds. Impact includes unavailable checkouts, missing product metadata/bundles, and related logic failures.

Issues fetching product data for new AI site builds.

Nov <var data-var='date'>18</var>, <var data-var='time'>16:35</var> UTC Resolved - This issue appears to have resolved, however Cloudflare haven't marked it as resolved on their end so we recommend monitoring their status page if you experience further issues: https://www.cloudflarestatus.com/ We apologise for any inconvenience. Nov <var data-var='date'>18</var>, <var data-var='time'>15:02</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>18</var>, <var data-var='time'>12:29</var> UTC Investigating - We are currently experiencing intermittent instability across the Subbly platform. The root cause is an ongoing Cloudflare outage affecting global traffic routing. Cloudflare is still actively working on resolving the issue, and because our infrastructure relies on their network, Subbly services may continue to fluctuate. Our engineering team is continuously monitoring the situation and will provide updates as soon as there are changes in Cloudflare’s status.

Intermittent Subbly service instability due to ongoing Cloudflare issues

Nov <var data-var='date'>18</var>, <var data-var='time'>12:18</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>12:09</var> UTC Identified - We are currently experiencing a service disruption affecting multiple parts of the Subbly platform. The outage is caused by a widespread Cloudflare issue impacting connectivity and availability across multiple services globally. Because our infrastructure relies on Cloudflare for routing and security, this external incident is directly affecting Subbly’s uptime.

Subbly services unavailable due to Cloudflare outage

Nov <var data-var='date'> 7</var>, <var data-var='time'>19:26</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 7</var>, <var data-var='time'>17:14</var> UTC Identified - We’re currently seeing a delay in background processing, which may affect email deliverability, renewals, and how credit balances appear in your AI website builder.

Some processes are temporarily delayed - We are working on it

Oct <var data-var='date'>30</var>, <var data-var='time'>19:14</var> UTC Resolved - This incident has been resolved. Thank you for your patience and understanding! Oct <var data-var='date'>30</var>, <var data-var='time'>13:51</var> UTC Investigating - Around 25% of sessions may currently be slow or temporarily unreachable due to ongoing maintenance on our third-party supplier’s side. We’re in contact with them and awaiting further updates

Performance issues detected in Agentic Builder Preview

Oct <var data-var='date'>27</var>, <var data-var='time'>14:51</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>27</var>, <var data-var='time'>14:28</var> UTC Investigating - We are currently experiencing issues with the Legacy Website Builder not loading images properly. We’re investigating the root cause and will provide an update shortly. Sorry for the inconvenience and thank you for your patience.

Legacy builder partial outage

Oct <var data-var='date'>17</var>, <var data-var='time'>05:02</var> UTC Resolved - After extensive testing and looking in the wrong places, after some reports came in about other strange behaviors, we realized that the issue was related to our security layer being too aggressive and blocking requests to our API. Security is a high priority for us, but so is reliability so it's unfortunate that we accidentally traded one off for the other in this instance. We have now since resolved this and we apologize for any inconveniences caused. Oct <var data-var='date'>16</var>, <var data-var='time'>22:33</var> UTC Investigating - We’re currently investigating an issue affecting the Legacy Builder platform that is preventing customers from accessing the builder. All published websites remain live and fully operational. Updates will be provided as soon as more information becomes available.

Is Subbly down?

Subbly status is UP

Lastest published events

Test incident

Checkouts are currently disabled.

Legacy Builder Websites Temporarily Unavailable

Subbly Services, Components and Regions

Recent Subbly events

Test incident

Checkouts are currently disabled.

Legacy Builder Websites Temporarily Unavailable

Legacy Builder Service Disruption

CSV exports are being delayed

Migration Maintenance