Mar <var data-var='date'>23</var>, <var data-var='time'>08:16</var> EDT Resolved - This issue has been resolved. We apologize for the inconvenience and appreciate your patience. Mar <var data-var='date'>23</var>, <var data-var='time'>04:56</var> EDT Monitoring - The issue has been fixed and the team is monitoring the results. Mar <var data-var='date'>23</var>, <var data-var='time'>04:30</var> EDT Investigating - Our team has identified an issue where Stitch API calls to Meta for data are interrupted. Our team is investigating the issue and will keep you posted at the earliest

Stitch API calls to Meta for data are interrupted

Mar <var data-var='date'>12</var>, <var data-var='time'>09:45</var> EDT Resolved - This issue has been resolved. We apologize for the inconvenience and appreciate your patience. Mar <var data-var='date'>12</var>, <var data-var='time'>09:15</var> EDT Monitoring - The issue has been fixed and the team is monitoring the results. Mar <var data-var='date'>12</var>, <var data-var='time'>09:12</var> EDT Investigating - We’re investigating an issue impacting the ability to open Stitch UI and are diligently working to resolve the issue as soon as possible. Updates will be provided as new information becomes available during the resolution process. We apologize for any inconvenience and appreciate your patience.

Stitch - UI issues

May <var data-var='date'>30</var>, <var data-var='time'>06:10</var> EDT Resolved - This issue has been resolved. We apologize for the inconvenience and appreciate your patience. May <var data-var='date'>30</var>, <var data-var='time'>05:34</var> EDT Monitoring - The issue has been fixed and the team is monitoring the results. May <var data-var='date'>30</var>, <var data-var='time'>05:30</var> EDT Identified - The issue has been identified, and our team is actively working on mitigation and implementing a fix. May <var data-var='date'>30</var>, <var data-var='time'>04:18</var> EDT Update - Our team is continuing to diligently work on resolving the issue. We will keep you posted on any further updates. May <var data-var='date'>30</var>, <var data-var='time'>03:25</var> EDT Investigating - We're investigating an issue affecting Extractions in Stitch Cloud and are diligently working to resolve the issue as soon as possible. We'll provide new information as it becomes available while the issue is being addressed. We apologize for any inconvenience and appreciate your patience.

Extraction issues

Sep <var data-var='date'>26</var>, <var data-var='time'>18:30</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>26</var>, <var data-var='time'>15:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>19</var>, <var data-var='time'>15:33</var> EDT Scheduled - Our engineering team will be performing upgrades on backend systems. Users may experience degraded application availability, extraction delays, and loading delays during the maintenance window.

Backend System Upgrades

Apr <var data-var='date'> 8</var>, <var data-var='time'>15:51</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>14:01</var> EDT Monitoring - A fix has been implemented and we are monitoring. Apr <var data-var='date'> 8</var>, <var data-var='time'>12:36</var> EDT Investigating - We are aware of an issue affecting our Linkedin Ads integration and are investigating the issue.

Linkedin Ads Integration - Extraction Job Failure

Apr <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> EDT Resolved - Our Facebook Ads integration was experiencing extraction job failures due to an issue with our Facebook app. The issue has been resolved and we have returned to normal operations.

Facebook Ads Integration - Extraction Job Failures

Mar <var data-var='date'>29</var>, <var data-var='time'>14:51</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>29</var>, <var data-var='time'>13:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>15</var>, <var data-var='time'>13:42</var> EDT Scheduled - Our engineering team will be performing maintenance on internal databases. Users may experience degraded application availability and performance during the maintenance window.

Database Maintenance

Mar <var data-var='date'>27</var>, <var data-var='time'>15:07</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>27</var>, <var data-var='time'>14:31</var> EDT Update - Scheduled maintenance is still in progress. Some maintenance items are taking more time that expected. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>13:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>15</var>, <var data-var='time'>13:40</var> EDT Scheduled - Our engineering team will be performing maintenance on internal databases. Users may experience degraded application availability and performance during the maintenance window.

Mar <var data-var='date'> 4</var>, <var data-var='time'>16:08</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 1</var>, <var data-var='time'>17:11</var> EST Monitoring - A fix has been implemented to resolve the data duplication issue on some Snowflake customer environments. Impacted customers may experience load performance lag temporarily during this time. We are continuing to monitor the situation closely. Mar <var data-var='date'> 1</var>, <var data-var='time'>15:43</var> EST Identified - We have identified an issue where some Stitch Snowflake loading processors are working on the same sets of data at the same time, which is causing duplicate data to be loaded on some customer Snowflake environments. We are working to address the issue to stop the data duplication as soon possible. Feb <var data-var='date'>29</var>, <var data-var='time'>09:54</var> EST Investigating - We are currently investigating an issue causing duplicate records on some Snowflake destinations.

Snowflake Loading Issues

Feb <var data-var='date'>26</var>, <var data-var='time'>09:29</var> EST Completed - [POSTPONED] The scheduled maintenance has been postponed and will be rescheduled for a later date. Feb <var data-var='date'> 9</var>, <var data-var='time'>14:21</var> EST Scheduled - Our engineering team will be performing maintenance on internal databases. Users may experience degraded application availability and performance during the maintenance window.

Feb <var data-var='date'>21</var>, <var data-var='time'>14:30</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>13:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 9</var>, <var data-var='time'>14:20</var> EST Scheduled - Our engineering team will be performing maintenance on internal databases. Users may experience degraded application availability and performance during the maintenance window.

Jan <var data-var='date'>24</var>, <var data-var='time'>12:40</var> EST Resolved - The issue has been resolved and the Web App should now be responsive again. Data pipelines have not been impacted. Jan <var data-var='date'>24</var>, <var data-var='time'>11:34</var> EST Identified - We have identified the issue and are actively working on deploying the solution

Web App Outage

Dec <var data-var='date'> 5</var>, <var data-var='time'>15:34</var> EST Resolved - The issue has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>14:47</var> EST Monitoring - A fix has been implemented and we are monitoring internal statistics to ensure proper performance of Redshift loaders. Dec <var data-var='date'> 5</var>, <var data-var='time'>14:29</var> EST Identified - The issue has been identified and we are in the process of deploying a fix. Dec <var data-var='date'> 5</var>, <var data-var='time'>14:19</var> EST Investigating - We are currently investigating a degradation of performance in the Redshift loader.

Redshift loader performance issues

Dec <var data-var='date'> 5</var>, <var data-var='time'>05:39</var> EST Resolved - The issue seems to have resolved Dec <var data-var='date'> 5</var>, <var data-var='time'>05:15</var> EST Investigating - We are currently facing latency issue with our app. In the process of investigating the issue

Latency issue with Stitch App

Oct <var data-var='date'>11</var>, <var data-var='time'>14:30</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>11</var>, <var data-var='time'>13:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 2</var>, <var data-var='time'>11:14</var> EDT Scheduled - Our engineering team will be performing maintenance on internal databases. Users may experience degraded application availability and performance during the maintenance window.

Sep <var data-var='date'>11</var>, <var data-var='time'>11:14</var> EDT Resolved - This incident has been resolved Sep <var data-var='date'> 8</var>, <var data-var='time'>23:23</var> EDT Monitoring - A work around has been provided for customers Sep <var data-var='date'> 8</var>, <var data-var='time'>20:21</var> EDT Identified - We have identified the issue and waiting for partner to rectify/resolve the issue Sep <var data-var='date'> 8</var>, <var data-var='time'>18:14</var> EDT Investigating - Our Shopify integration is experiencing elevated error rates reaching the Shopify API. Our team is troubleshooting the issue and reaching out to Shopify for more information and to resolve the error as soon as possible

Shopify API Errors

Sep <var data-var='date'> 7</var>, <var data-var='time'>14:30</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 7</var>, <var data-var='time'>13:44</var> EDT Verifying - The scheduled maintenance has been completed, and our team is now monitoring services to ensure continued stability. Sep <var data-var='date'> 7</var>, <var data-var='time'>13:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>15:33</var> EDT Scheduled - Our engineering team will be performing maintenance on internal databases. Users may experience degraded application availability and performance during the maintenance window.

Sep <var data-var='date'> 6</var>, <var data-var='time'>17:07</var> EDT Resolved - The root cause has been resolved and web application availability has remained stable during monitoring. Integrations encountered no disruption to extraction or loading processes, and no data has been lost as a result of this incident. Sep <var data-var='date'> 6</var>, <var data-var='time'>16:39</var> EDT Identified - Our team has identified the cause of the degraded availability and have implemented a workaround while we address the root cause. Sep <var data-var='date'> 6</var>, <var data-var='time'>16:37</var> EDT Investigating - Our team is investigating an issue affecting availability of the web application. Note that this does not affect any extraction or loading processes.

Web application instability

Aug <var data-var='date'>15</var>, <var data-var='time'>14:41</var> EDT Resolved - The issue is resolved with Shopify API connectivity Aug <var data-var='date'>15</var>, <var data-var='time'>13:51</var> EDT Investigating - Our Shopify integration is experiencing elevated error rates reaching the Shopify API. Our team is troubleshooting the issue and reaching out to Shopify for more information and to resolve the error as soon as possible.

Shopify Integration

Aug <var data-var='date'> 9</var>, <var data-var='time'>11:03</var> EDT Completed - [POSTPONED] The scheduled maintenance has been postponed and will be rescheduled for a later date. Aug <var data-var='date'> 2</var>, <var data-var='time'>11:45</var> EDT Scheduled - Our engineering team will be performing maintenance on internal databases. Users may experience degraded application availability and performance during the maintenance window.

Aug <var data-var='date'> 3</var>, <var data-var='time'>05:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 3</var>, <var data-var='time'>04:01</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>11:23</var> EDT Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>28</var>, <var data-var='time'>13:53</var> EDT Scheduled - Users may experience limited access to the monitoring features while we undergo a routine database upgrade.

Database Upgrade

Jul <var data-var='date'>27</var>, <var data-var='time'>16:28</var> EDT Resolved - The incident has been resolved Jul <var data-var='date'>27</var>, <var data-var='time'>13:47</var> EDT Investigating - We're currently investigating an issue affecting our Single Sign On login flow. Users may be unable to log into their Stitch accounts if Single Sign On has been enabled for their workspace as we continue to investigate. If account access is needed during this time period, Stitch Admin users can continue to log in with basic authentication.

Single-Sign-On Outage

Jun <var data-var='date'>22</var>, <var data-var='time'>17:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>22</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>13:22</var> EDT Scheduled - Our engineering team will be performing maintenance on backend services related to error notifications. No disruption of product functionality or impact otherwise is expected.

Backend Maintenance

May <var data-var='date'>22</var>, <var data-var='time'>13:07</var> EDT Resolved - The user-interface has remained available and stable throughout our monitoring period. May <var data-var='date'>22</var>, <var data-var='time'>12:32</var> EDT Monitoring - The user interface availability has been restored and we are continuing to monitor for stability. May <var data-var='date'>22</var>, <var data-var='time'>12:07</var> EDT Identified - We've identified and are working to resolve a networking change that has affected the front-end availability. May <var data-var='date'>22</var>, <var data-var='time'>11:49</var> EDT Investigating - Our team is currently investigating an issue that is preventing users from logging into and / or using the user-interface. We will provide updates as they become available.

User Interface Outage

Mar <var data-var='date'>29</var>, <var data-var='time'>13:51</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>29</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>22</var>, <var data-var='time'>10:38</var> EDT Scheduled - Our R&D team will be performing backend networking maintenance during which period we expect no interruptions of service.

Is Stitch down?

Stitch status is UP

Lastest published events

Stitch API calls to Meta for data are interrupted

Stitch - UI issues

Extraction issues

Stitch Services, Components and Regions

Recent Stitch events

Stitch API calls to Meta for data are interrupted

Stitch - UI issues

Extraction issues

Backend System Upgrades

Linkedin Ads Integration - Extraction Job Failure

Facebook Ads Integration - Extraction Job Failures