Mar <var data-var='date'>25</var>, <var data-var='time'>17:00</var> EDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>25</var>, <var data-var='time'>16:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>25</var>, <var data-var='time'>15:40</var> EDT Scheduled - We are performing scheduled maintenance on the infrastructure driving Analytics Dashboards today at 4pm EST. We expect the upgrades to take approximately 15 minutes, during which there may be intermittent availability. Platform Reports and other Platform functionality are not impacted by these upgrades.

Analytics Infrastructure Upgrade

Jan <var data-var='date'>28</var>, <var data-var='time'>21:00</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>27</var>, <var data-var='time'>16:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>27</var>, <var data-var='time'>13:52</var> EST Scheduled - Starting at 7 p.m. ET on Wednesday, January 28, we will be conducting planned maintenance on our analytics service to enhance performance. Our analytics dashboards and reporting services can potentially experience some downtime during this maintenance window which will be approximately 2 hours. All other platform functionalities will remain unaffected.

Jan <var data-var='date'>14</var>, <var data-var='time'>00:00</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>13</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>12</var>, <var data-var='time'>17:32</var> EST Scheduled - We will be performing routine system maintenance on Tuesday, January 13th, 2026, starting at 8pm Eastern and it will last approximately 3-4 hours. While maintenance is in progress, Transaction and Membership APIs will not be affected, and we do not anticipate any impact on new order calls or related processes.

Scheduled Maintenance

Dec <var data-var='date'>11</var>, <var data-var='time'>00:00</var> EST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>10</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 9</var>, <var data-var='time'>13:45</var> EST Scheduled - We will be performing routine system maintenance on Wednesday, December 10th, 2025, starting at 8pm Eastern and it will last approximately 3-4 hours. While maintenance is in progress, Transaction and Membership APIs will not be affected, and we do not anticipate any impact on new order calls or related processes.

Nov <var data-var='date'>20</var>, <var data-var='time'>09:44</var> EST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>17</var>, <var data-var='time'>17:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>17</var>, <var data-var='time'>14:57</var> EST Scheduled - We will be performing routine system maintenance on November 17th, 2025 starting at 5pm Eastern. While maintenance is in progress, Transaction and Membership APIs will not be affected, and we do not anticipate any impact on new order calls or related processes.

Oct <var data-var='date'>21</var>, <var data-var='time'>11:10</var> EDT Resolved - We experienced a temporary disruption in analytics dashboards yesterday, due to a global AWS infrastructure outage impacting multiple services across the web. The issue is now resolved and the analytics dashboards are currently getting the data up to date.Oct <var data-var='date'>20</var>, <var data-var='time'>10:14</var> EDT Investigating - Service Update: Temporary Analytics Delay We’re currently experiencing a temporary disruption in analytics dashboards due to a global AWS infrastructure outage impacting multiple services across the web. What to expect: -Analytics dashboards may not load or display the latest data until AWS systems are fully restored. -Once AWS recovery is complete, our team will re-run all ETL processes to backfill data. During this period, some dashboards may appear slightly behind. -The Reports section remains available and should load normally, though performance may slow if multiple filters are applied simultaneously. What’s next: Our engineering team is closely monitoring AWS’ progress and will restore full analytics functionality as soon as their systems are stable. Thank you for your patience — we’ll update this page as soon as the issue is fully resolved.

Temporary Analytics Delay

Jun <var data-var='date'>17</var>, <var data-var='time'>14:00</var> EDT Resolved - On June 17th, 2025, approximately between 2:03 pm and 2:20 pm Eastern time, Sticky.io experienced a temporary outage that affected merchants’ interface as well as APIs, due to an internal error with a backend data update. Once the root issue was identified, the team quickly reverted the update, which restored service stability. The Engineering team has since reviewed and updated deployment protocols to prevent this type of incidents from occurring again in the future.

Services Disrupted

Feb <var data-var='date'>21</var>, <var data-var='time'>07:09</var> EST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>20</var>, <var data-var='time'>18:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>20</var>, <var data-var='time'>12:39</var> EST Scheduled - We will be performing routine system maintenance on February 20, 2024, starting at 6:30 PM Eastern, focusing on analytics services. While maintenance is in progress, Transaction and Membership APIs will not be affected, and we do not anticipate any impact on new order calls or related processes. We appreciate your understanding and continued support as we work to enhance our system.

Oct <var data-var='date'>31</var>, <var data-var='time'>07:48</var> EDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>30</var>, <var data-var='time'>10:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>29</var>, <var data-var='time'>15:57</var> EDT Scheduled - We will be performing routine system maintenance on 10/30, starting at 10:30 am Eastern. There will be no expected impact on operations, and all services will remain fully functional during this time. However, please note that all Cron jobs will be temporarily paused and will resume immediately after the maintenance window. We appreciate your understanding and continued support as we work to enhance our.

Oct <var data-var='date'>17</var>, <var data-var='time'>02:01</var> EDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>16</var>, <var data-var='time'>14:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>16</var>, <var data-var='time'>13:47</var> EDT Scheduled - We will be performing routine system maintenance on 10/16, starting at 2 pm Eastern. There will be no expected impact on operations, and all services will remain fully functional during this time. However, please note that all Cron jobs will be temporarily paused and will resume immediately after the maintenance window. We appreciate your understanding and continued support as we work to enhance our.

Sep <var data-var='date'>25</var>, <var data-var='time'>23:42</var> EDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>25</var>, <var data-var='time'>21:33</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>25</var>, <var data-var='time'>21:32</var> EDT Scheduled - We will be performing routine system maintenance on 9/25, starting at 3 pm Eastern. There will be no expected impact on operations, and all services will remain fully functional during this time. However, please note that all Cron jobs will be temporarily paused and will resume immediately after the maintenance window. We appreciate your understanding and continued support as we work to enhance our systems.

Sep <var data-var='date'>25</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>25</var>, <var data-var='time'>15:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>25</var>, <var data-var='time'>14:20</var> EDT Scheduled - We will be performing routine system maintenance on 9/25, from 3 pm to 9 pm Eastern. There will be no expected impact on operations, and all services will remain fully functional during this time. However, please note that all Cron jobs will be temporarily paused and will resume immediately after the maintenance window. We appreciate your understanding and continued support as we work to enhance our systems.

Sep <var data-var='date'>19</var>, <var data-var='time'>18:01</var> EDT Resolved - Our technical teams observed a disruption to our analytics and reporting services. Users may have experienced long loading times when accessing reports within the sticky.io CRM. At this time other functions like Order-Processing and Subscriptions were NOT impacted. A fix has been deployed and the issue has been fully resolved.Sep <var data-var='date'>19</var>, <var data-var='time'>17:30</var> EDT Monitoring - Our technical teams observed a disruption to our analytics and reporting services. Users may have experienced long loading times when accessing reports within the sticky.io CRM. At this time other functions like Order-Processing and Subscriptions were NOT impacted. A fix has been deployed and the issue has been fully resolved. We continue to actively investigate & monitor all aspects of the platform. We will provide our next update within 30 min.Sep <var data-var='date'>19</var>, <var data-var='time'>17:22</var> EDT Investigating - Our technical teams observed a disruption to our analytics and reporting services. Users may experience long loading times when accessing reports within the sticky.io CRM. At this time other functions like Order-Processing and Subscriptions are NOT impacted. We will provide our next update within 30 min.

Reporting Services Disrupted

Aug <var data-var='date'>22</var>, <var data-var='time'>16:00</var> EDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>22</var>, <var data-var='time'>13:01</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>22</var>, <var data-var='time'>11:34</var> EDT Scheduled - Starting at 1:00 p.m. ET today, Tuesday, August 22, we will be conducting planned maintenance on our analytics service to enhance performance. Our analytics dashboards and reporting services will be temporarily unavailable for approximately 3 hours during this maintenance window. All other platform functionalities will remain unaffected. We will provide further updates once the maintenance is successfully concluded. To subscribe to system status updates, please visit https://status.sticky.io/.

Jun <var data-var='date'>13</var>, <var data-var='time'>18:18</var> EDT Resolved - Starting at 2:36 PM Eastern, we noted an AWS outage in US East that is causing a degradation in our order processing capabilities. As of 5:18 PM Eastern, the issue has been fully resolved and our order processing capabilities have stabilized.Jun <var data-var='date'>13</var>, <var data-var='time'>17:49</var> EDT Update - Starting at 2:36 PM Eastern, we noted an AWS outage in US East that is causing a degradation in our order processing capabilities. As of, 4:40 PM Eastern, we started to observe stabilization of our order processing capabilities. Our team is continuing to monitor and we will provide our next update within the next half hour.Jun <var data-var='date'>13</var>, <var data-var='time'>17:20</var> EDT Update - Starting at 2:36 PM Eastern, we noted an AWS outage in US East that is causing a degradation in our order processing capabilities. As of, 4:40 PM Eastern, we started to observe stabilization of our order processing capabilities. Our team is continuing to monitor and we will provide our next update within the next half hour.Jun <var data-var='date'>13</var>, <var data-var='time'>16:51</var> EDT Monitoring - Starting at 2:36 PM Eastern, we noted an AWS outage in US East that is causing a degradation in our order processing capabilities. As of, 4:40 PM Eastern, we started to observe stabilization of our order processing capabilities. Our team is continuing to monitor and we will provide our next update within the next half hour.Jun <var data-var='date'>13</var>, <var data-var='time'>16:44</var> EDT Update - Starting at 2:36 PM Eastern, we noted an AWS outage in US East that is causing a degradation in our order processing capabilities. Our team is continuing to investigate this issue. We will provide our next update within the next half hour.Jun <var data-var='date'>13</var>, <var data-var='time'>16:14</var> EDT Update - Starting at 2:36 PM Eastern, we noted an AWS outage in US East that is causing a degradation in our order processing capabilities. Our team is continuing to investigate this issue. We will provide our next update within the next half hour.Jun <var data-var='date'>13</var>, <var data-var='time'>15:46</var> EDT Investigating - Starting at 2:36 PM Eastern, we noted an AWS outage in US East that is causing a degradation in our order processing capabilities. Our team is actively investigating. We will provide our next update within the next half hour.

AWS Outage

May <var data-var='date'>25</var>, <var data-var='time'>11:11</var> EDT Resolved - Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team has identified the root cause behind the issue and addressed it. A fix has been deployed and the issue has been fully resolved.May <var data-var='date'>25</var>, <var data-var='time'>10:54</var> EDT Monitoring - Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team has identified the root cause behind the issue and addressed it. We continue to actively investigate & monitor all aspects of the platform. We will provide our next update within 30 min.May <var data-var='date'>25</var>, <var data-var='time'>10:21</var> EDT Identified - Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team has identified the root cause behind the issue and is actively working to resolve it. We will provide our next update on the matter within the next 30 minutes.May <var data-var='date'>25</var>, <var data-var='time'>10:15</var> EDT Update - We are continuing to investigate this issue.May <var data-var='date'>25</var>, <var data-var='time'>09:53</var> EDT Investigating - Starting from 7 am Eastern time we have noticed a problem with country codes causing potential errors in the creation of new orders. Our team is currently investigating this issue and actively working on a resolution. We will provide our next update on the matter within the next 30 minutes.

Issue with the Country Code

Mar <var data-var='date'>17</var>, <var data-var='time'>02:19</var> EDT Resolved - On March 16th, starting at 11:38 PM Eastern time, we observed issues with the sticky.io APIs affecting some of our clients with 404 responses due to an issue with our APIs and Dashboards. This issue was affecting all clients intermittently. We took action to address the noted issues and we saw that dashboard load issues with 404 errors returned to normal. A fix has been deployed and the issue has been fully resolved.Mar <var data-var='date'>17</var>, <var data-var='time'>01:40</var> EDT Identified - On March 16th, starting at 11:38 PM Eastern time, we observed issues with the sticky.io APIs affecting some of our clients with 404 responses due to an issue with our APIs and Dashboards. This issue is affecting all clients intermittently. We have identified the issue and are actively investigating & monitoring all aspects of the platform, and we will provide updates as the situation evolves. We will provide our next update within 30min.Mar <var data-var='date'>17</var>, <var data-var='time'>00:59</var> EDT Update - On March 16th, starting at 11:38 PM Eastern time, we observed issues with the sticky.io APIs affecting some of our clients with 404 responses due to an issue with our APIs and Dashboards. This issue is affecting all clients intermittently. We are actively investigating the issue. We will provide our next update within 30 min.Mar <var data-var='date'>17</var>, <var data-var='time'>00:11</var> EDT Investigating - On March 16th, starting at 11:38 PM Eastern time, we observed issues with the sticky.io APIs affecting some of our clients with 404 responses due to an issue with our APIs and Dashboards. This issue is affecting all clients intermittently. We are actively investigating the issue. We will provide our next update within 30 min.

Platform Performance Degradation

Mar <var data-var='date'> 9</var>, <var data-var='time'>08:35</var> EST Resolved - This incident has been resolved.Mar <var data-var='date'> 9</var>, <var data-var='time'>08:35</var> EST Update - Starting from 7:40 AM to 8:25 AM Eastern, we observed issues with displaying order details for some of our clients with 500 responses. We took action to address the noted issue, the issue has been fully resolved and the order details are loading.Mar <var data-var='date'> 9</var>, <var data-var='time'>08:07</var> EST Identified - Starting from 7:40 am Eastern, we observed issues with displaying order details for some of our clients with 500 responses. We have identified the issue and are actively investigating & monitoring all aspects of the platform, and we will provide updates as the situation evolves. We will provide our next update within 30min.

Order Detail Display Issue

Feb <var data-var='date'>28</var>, <var data-var='time'>11:46</var> EST Resolved - From February 27th to 11:30 AM Eastern on February 28th, we detected a time zone configuration issue during a critical database update process that led to intermittent problems with scheduled rebilling. This issue has been addressed and corrected. Moving forward, all scheduled rebills will run at their normally scheduled time and any rebills that were missed will be processed with the next scheduled rebill job.Feb <var data-var='date'>28</var>, <var data-var='time'>11:26</var> EST Investigating - We have detected intermittent problems with scheduled rebilling starting on February 27th. However, no order data, either current or new, has been impacted or lost. Our team is actively investigating the issue and we will provide an update within the next 30 minutes.

Scheduled Rebilling Issue

Feb <var data-var='date'>27</var>, <var data-var='time'>14:54</var> EST Resolved - Starting from 1:00 PM Eastern, we observed a spike in system response times that affected some merchants on the sticky.io Platform. As of 1:50 pm Eastern, we saw the system response times return to normal and the issue has been fully resolved.Feb <var data-var='date'>27</var>, <var data-var='time'>14:26</var> EST Monitoring - Starting from 1:00 PM Eastern, we observed a spike in system response times that affected some merchants on the sticky.io Platform. As of 1:50 pm Eastern, we saw the system response times return to normal. We continue to actively investigate & monitor all aspects of the platform. We will provide our next update within 30 min.Feb <var data-var='date'>27</var>, <var data-var='time'>13:55</var> EST Investigating - Starting from 1:00 PM Eastern, we observed a spike in system response times that affected some merchants on the sticky.io Platform. We are actively investigating the issue. We will provide our next update within 30 min.

API Latency and Performance Issue

Feb <var data-var='date'>24</var>, <var data-var='time'>08:54</var> EST Resolved - We observed that straight-sale order confirmation emails are not being delivered as expected. Our team has identified the root cause behind the issue and addressed it. A fix has been deployed and the issue has been fully resolved.Feb <var data-var='date'>23</var>, <var data-var='time'>14:14</var> EST Update - We observed that straight-sale order confirmation emails are not being delivered as expected. Our team has identified the root cause behind the issue and is actively working to resolve it. We now expect that the fix will be deployed on Friday, February 24th. We will provide an update once the issue has been fully resolved.Feb <var data-var='date'>21</var>, <var data-var='time'>13:06</var> EST Update - We observed that straight-sale order confirmation emails are not being delivered as expected. Our team has identified the root cause behind the issue and is actively working to resolve it. We expect that the fix will be deployed on Thursday, February 23rd. We will provide an update once the issue has been fully resolved.Feb <var data-var='date'>17</var>, <var data-var='time'>16:34</var> EST Identified - We observed that straight-sale order confirmation emails are not being delivered as expected. Our team has identified the root cause behind the issue and is actively working to resolve it. We will provide our next update when the fix has been deployed.

Issue with Order Confirmation Emails

Jan <var data-var='date'>23</var>, <var data-var='time'>05:43</var> EST Resolved - Between 3:50 AM EST and 3:55 am on 1/23/23 one of our databases experienced a higher-than-normal load resulting in a restart of the server. During this 4-minute window, some merchant operations, including new orders, failed to process for some customers. As of 3:55 AM EST, the issue has been fully resolved.

Database Performance Degradation

Jan <var data-var='date'>12</var>, <var data-var='time'>16:20</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>12</var>, <var data-var='time'>11:20</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>12</var>, <var data-var='time'>11:19</var> EST Scheduled - We will be undergoing scheduled maintenance while we release updates to our CRM platform. We don't expect any disruption to services during this time. Please contact our support team if you have any questions.

Planned CRM Release

Jan <var data-var='date'> 4</var>, <var data-var='time'>20:20</var> EST Resolved - Starting from 4:30 PM Eastern, we observed a spike in the system response times. As of 6:20 pm Eastern, we saw the system response times return to normal and the issue has been fully resolved.Jan <var data-var='date'> 4</var>, <var data-var='time'>19:12</var> EST Update - Starting from 4:30 PM Eastern, we observed a spike in the system response times. As of 6:20 pm Eastern, the system response times are back to normal. We are actively investigating & monitoring all aspects of the platform. We will provide our next update within 30 min.Jan <var data-var='date'> 4</var>, <var data-var='time'>18:05</var> EST Investigating - Starting from 4:30 PM Eastern, we observed a spike in system response times that affected some merchants on the sticky.io Platform. We are actively investigating the issue. We will provide our next update within 30 min.

Jan <var data-var='date'> 1</var>, <var data-var='time'>05:57</var> EST Resolved - From 1 am EST to 5:50 am EST, we observed that API latency might result in new order creation errors that affected some customers. We took action to address the noted issues and the issue is now resolved the new orders are coming through.Jan <var data-var='date'> 1</var>, <var data-var='time'>05:12</var> EST Update - Starting from 1:00 am Eastern, we observed API latency might result in new order creation errors. Our Engineering Team is continuing to investigate the issue. We will provide our next update within 30min.Jan <var data-var='date'> 1</var>, <var data-var='time'>04:08</var> EST Investigating - Starting from 1:00 am Eastern, we observed API latency may result in new order creation errors. We are actively investigating the issue. We will provide our next update within 30min.

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Analytics Infrastructure Upgrade

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Is sticky.io down?

sticky.io status is UP

Lastest published events

Analytics Infrastructure Upgrade

Analytics Infrastructure Upgrade

Scheduled Maintenance

sticky.io Services, Components and Regions

Recent sticky.io events

Analytics Infrastructure Upgrade

Analytics Infrastructure Upgrade

Scheduled Maintenance

Scheduled Maintenance

Scheduled Maintenance

Temporary Analytics Delay

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5 monitors included!