Jul <var data-var='date'>24</var>, <var data-var='time'>12:00</var> EDT Resolved - Between 12:34 PM EDT - 2:08 PM EDT, certain users may have experienced an error message when attempting to process payments via an invoice or website payment. A fix has been implemented and we are monitoring the results.

Processing Errors

Jun <var data-var='date'>30</var>, <var data-var='time'>19:28</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>19:19</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>18:32</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>30</var>, <var data-var='time'>17:49</var> EDT Investigating - We are currently investigating an increase in errors affecting some reporting endpoints. Our team is actively working to identify the cause and restore normal service. We will provide another update as soon as more information is available.

Intermittent Reporting Errors

May <var data-var='date'>18</var>, <var data-var='time'>17:30</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>15</var>, <var data-var='time'>17:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>01:04</var> EDT Scheduled - Stax will be performing periodic system maintenance from 17:30 EDT on Friday, May 15rd to 17:30 EDT on Monday, May 18th. We do not anticipate interruptions to transaction processing during this window. If you have any questions or concerns, please reach out to Customer Support.

System Maintenance

May <var data-var='date'> 4</var>, <var data-var='time'>18:05</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 3</var>, <var data-var='time'>18:04</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 3</var>, <var data-var='time'>18:04</var> EDT Scheduled - Stax will be performing periodic system maintenance from Sunday, May 3rd to Monday, May 4th. We do not anticipate interruptions to transaction processing during this window. If you have any questions or concerns, please reach out to Customer Support.

Scheduled Maintenance

Apr <var data-var='date'>29</var>, <var data-var='time'>15:39</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>13:00</var> EDT Monitoring - A fix has been implemented and we are currently monitoring the results. Apr <var data-var='date'>29</var>, <var data-var='time'>11:58</var> EDT Identified - We have identified an issue related to gateway services that may impact processing capabilities for a subset of customers. Our teams are working on a resolution and will continue to provide updates.

Apr <var data-var='date'>17</var>, <var data-var='time'>09:51</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>13:21</var> EDT Monitoring - The system has been stabilized and we are continuing to monitor. Apr <var data-var='date'>16</var>, <var data-var='time'>12:43</var> EDT Investigating - We are aware of system stability issues and teams are actively working to resolve the issue.

System Stability Issues

Mar <var data-var='date'>11</var>, <var data-var='time'>08:36</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>18:43</var> EDT Monitoring - Systems have recovered and teams are continuing to monitor. Mar <var data-var='date'>10</var>, <var data-var='time'>18:35</var> EDT Identified - The team is aware of the issues related to the inability to access Stax Pay and Connect.

Mar <var data-var='date'>11</var>, <var data-var='time'>08:32</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>10:57</var> EDT Identified - The issue has been identified and teams are working to implement a fix. Mar <var data-var='date'>10</var>, <var data-var='time'>09:51</var> EDT Investigating - We are currently investigating intermittent issues with the loading of fee statements.

Fee Statements

Mar <var data-var='date'> 4</var>, <var data-var='time'>11:30</var> EST Resolved - This incident is now resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>14:21</var> EST Update - The Federal Reserve has completed remediation of the impacted services. We have been informed that settlement funding for the March 2nd and March 3rd business days may still be delayed. Mar <var data-var='date'> 3</var>, <var data-var='time'>10:52</var> EST Monitoring - The Federal Reserve has acknowledged that remediation of the issue is underway. Merchants can expect settlement funding for transactions taken on March 3rd to also be impacted. Mar <var data-var='date'> 3</var>, <var data-var='time'>09:35</var> EST Identified - We have been informed that the Federal Reserve is experiencing an issue that may result in a funding delay for some merchants. We will continue to provide updates as the provider communicates them.

Funding Delay

Jan <var data-var='date'>23</var>, <var data-var='time'>12:22</var> EST Resolved - The third-party vendor outage with NMI has been resolved, and we are happy to confirm that services are operating normally. Jan <var data-var='date'>23</var>, <var data-var='time'>12:14</var> EST Identified - We have been notified by our third-party vendor, NMI, that they are experiencing an outage, which is impacting some merchant processing. We will continue to provide updates.

Gateway Outage

Dec <var data-var='date'>12</var>, <var data-var='time'>00:57</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>12</var>, <var data-var='time'>00:56</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>12</var>, <var data-var='time'>00:19</var> EST Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>12</var>, <var data-var='time'>00:19</var> EST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>12</var>, <var data-var='time'>00:00</var> EST Monitoring - We are continuing to work on a fix for this issue. Dec <var data-var='date'>11</var>, <var data-var='time'>23:47</var> EST Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>11</var>, <var data-var='time'>20:29</var> EST Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>11</var>, <var data-var='time'>20:29</var> EST Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>11</var>, <var data-var='time'>20:21</var> EST Identified - We are currently experiencing an issue affecting outbound text messaging (SMS). Some users may experience be impacted outbound messages. Our team has identified the problem and is actively working toward a resolution. Further updates will be provided as more information becomes available.

Outbound SMS Degradation

Nov <var data-var='date'>18</var>, <var data-var='time'>13:00</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>09:41</var> EST Monitoring - We are seeing some signs of recovery for impacted systems. We will continue to monitor the situation closely. Nov <var data-var='date'>18</var>, <var data-var='time'>09:07</var> EST Update - We are continuing to investigate this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>08:57</var> EST Update - We are continuing to investigate this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>08:54</var> EST Investigating - We have been made aware that Cloudflare is experiencing a global outage which is impacting the Stax Pay and Stax Connect platform. Teams are actively working on the issue.

Stax Pay and Stax Connect Service Issue

Nov <var data-var='date'> 5</var>, <var data-var='time'>14:28</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'> 5</var>, <var data-var='time'>11:36</var> EST Monitoring - A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results. Nov <var data-var='date'> 5</var>, <var data-var='time'>11:13</var> EST Investigating - We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

Payment Service Disruption

Nov <var data-var='date'> 3</var>, <var data-var='time'>18:25</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'> 3</var>, <var data-var='time'>17:00</var> EST Monitoring - A fix has been implemented, and we are seeing recovery in the affected systems. We will continue to monitor the results. Nov <var data-var='date'> 3</var>, <var data-var='time'>16:31</var> EST Investigating - We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

Oct <var data-var='date'>23</var>, <var data-var='time'>18:13</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>23</var>, <var data-var='time'>17:02</var> EDT Investigating - We are currently investigating a service disruption related to scheduled payments.

Scheduled Payments

Oct <var data-var='date'>13</var>, <var data-var='time'>17:13</var> EDT Resolved - This incident has been resolved Oct <var data-var='date'>13</var>, <var data-var='time'>16:03</var> EDT Identified - We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

Sep <var data-var='date'>30</var>, <var data-var='time'>15:20</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>15:13</var> EDT Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>30</var>, <var data-var='time'>15:12</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>30</var>, <var data-var='time'>14:41</var> EDT Identified - We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

Sep <var data-var='date'>26</var>, <var data-var='time'>19:11</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>19:04</var> EDT Monitoring - A fix has been implemented, and we are monitoring the results. Sep <var data-var='date'>26</var>, <var data-var='time'>17:50</var> EDT Identified - We are aware that a technology outage is affecting our ability to process and accept payments. Teams are working to identify the root cause and implement a solution. Sep <var data-var='date'>26</var>, <var data-var='time'>17:40</var> EDT Investigating - We are currently investigating a service disruption with payment acceptance. Teams are working to identify the root cause and implement a solution.

Service Disruption

Sep <var data-var='date'>19</var>, <var data-var='time'>16:58</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>16:24</var> EDT Identified - We have identified an issue related to exporting transaction data from Stax Pay. Our teams are working on a resolution and will continue to provide updates.

Data Export Degradation

Sep <var data-var='date'>11</var>, <var data-var='time'>16:24</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>11</var>, <var data-var='time'>12:18</var> EDT Monitoring - A fix has been implemented, and we are monitoring the results. Sep <var data-var='date'>11</var>, <var data-var='time'>09:45</var> EDT Identified - We have identified the issue and are currently working on a resolution. We will continue to provide updates. Sep <var data-var='date'>11</var>, <var data-var='time'>08:47</var> EDT Investigating - We are currently investigating a service disruption with our Stax Pay Platform. Teams are working to identify the root cause and implement a solution.

Apr <var data-var='date'>14</var>, <var data-var='time'>16:38</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>16:26</var> EDT Identified - We are aware that Spreedly is currently experiencing an issue that is affecting our ability to accept payments. See Spreedly's Status Page for more details. https://status.spreedly.com/ We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

3rd Party Outage

Mar <var data-var='date'>12</var>, <var data-var='time'>16:46</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>13:26</var> EDT Identified - Due to a third-party issue with TSYS, a subset of merchants will experience a one-day delay in funding for credit card transactions.  We apologize for the potential disruption to your business.

TSYS Funding Delay

Feb <var data-var='date'>27</var>, <var data-var='time'>12:17</var> EST Resolved - We are aware that NMI experienced an outage that affected our ability to process certain payments between 12:17PM ET and 1:02PM ET. See NMI's Status Page for more details. https://status.transactiongateway.com/incidents/8jcwj1ks867p At this time, this vendor has resolved the issue and has confirmed services are back to an operational status.

Feb <var data-var='date'>12</var>, <var data-var='time'>16:08</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>15:11</var> EST Identified - We are aware that WorldPay's Access My iQ Customer Portal, is currently experiencing an outage that is affecting some access to this site. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

Access My iQ Outage

Feb <var data-var='date'> 6</var>, <var data-var='time'>16:33</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>13:27</var> EST Identified - We are aware that Fiserv's AccessOne portal is currently experiencing an outage that is affecting access to this system. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

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