Nov <var data-var='date'>25</var>, <var data-var='time'>18:23</var> UTC Resolved - This incident has now been resolved. Nov <var data-var='date'>25</var>, <var data-var='time'>16:01</var> UTC Monitoring - A fix has been implemented, we are monitoring the results but this will take a few hours before this fully operational again. Nov <var data-var='date'>25</var>, <var data-var='time'>16:00</var> UTC Investigating - We had an outage with Satismeter, which has now been identified and resolved. However, the app is still inaccessible. Satismeter loads back up again.

Satismeter is inaccessible to customers

Jun <var data-var='date'>13</var>, <var data-var='time'>21:41</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>21:06</var> UTC Identified - The issue has been identified and a fix is being implemented.

Loading Issues on Satismeter

Jun <var data-var='date'>13</var>, <var data-var='time'>20:54</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>20:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>13</var>, <var data-var='time'>20:32</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>13</var>, <var data-var='time'>20:19</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>13</var>, <var data-var='time'>19:48</var> UTC Investigating - We are experiencing an issue that is stopping Satismeter from loading. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.

Issues Loading Satismeter

Mar <var data-var='date'>22</var>, <var data-var='time'>17:30</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>22</var>, <var data-var='time'>17:21</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>22</var>, <var data-var='time'>16:30</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>22</var>, <var data-var='time'>15:44</var> UTC Investigating - We are experiencing an issue that is causing delays and timeouts when trying to access Satismeter. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.

Delays and Timeouts when Accessing Satismeter

Mar <var data-var='date'>21</var>, <var data-var='time'>17:20</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>21</var>, <var data-var='time'>16:56</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>21</var>, <var data-var='time'>16:20</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>21</var>, <var data-var='time'>16:02</var> UTC Investigating - We are experiencing an issue that is causing delays and timeouts when trying to access Satismeter. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.

Mar <var data-var='date'>15</var>, <var data-var='time'>17:14</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>15</var>, <var data-var='time'>16:42</var> UTC Investigating - SatisMeter is currently experiencing increased latency that is causing delays when loading internal dashboards. Surveys are still delivered to recipients and data is still collected, but delays are expected. We are currently investigating the issue and will provide further updates when more information is available.

Satismeter Latency

Mar <var data-var='date'>14</var>, <var data-var='time'>17:23</var> UTC Resolved - This incident has been resolved. Users should no longer experience delays when accessing SatisMeter. Mar <var data-var='date'>14</var>, <var data-var='time'>17:07</var> UTC Update - We are continuing to investigate the issue. Mar <var data-var='date'>14</var>, <var data-var='time'>16:13</var> UTC Update - We are continuing to investigate the issue. Mar <var data-var='date'>14</var>, <var data-var='time'>16:11</var> UTC Investigating - Some users may experience delays and even timeouts when trying to access SatisMeter. We’re currently investigating the issue and will provide a status update once we have more information.

Issues loading SatisMeter

Nov <var data-var='date'>21</var>, <var data-var='time'>20:04</var> UTC Resolved - This incident has now been resolved. Thank you for your patience. Nov <var data-var='date'>21</var>, <var data-var='time'>13:59</var> UTC Identified - The service has been revived, but the incident is not resolved yet — it needs some time to process all the messages, so customers may still experience the outlined issues Nov <var data-var='date'>21</var>, <var data-var='time'>13:37</var> UTC Investigating - We apologise for the inconvenience caused; we are investigating this issue and will update you on our status page.

Customers may experience that user data is not updated and some users are not targeted by some surveys — this includes user traits not being updated, events not triggered.

Oct <var data-var='date'>26</var>, <var data-var='time'>08:54</var> UTC Resolved - This incident has been resolved. Thanks for your patience. Oct <var data-var='date'>25</var>, <var data-var='time'>08:21</var> UTC Identified - The issue has been identified, and a fix is being implemented. Oct <var data-var='date'>24</var>, <var data-var='time'>18:26</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'>24</var>, <var data-var='time'>11:17</var> UTC Investigating - We’re experiencing issues with database access, which results in high latency and reduced access to the application, survey widget and API. We're currently investigating the issue and will provide a status update once we have more information.

Performance issues with SatisMeter

Oct <var data-var='date'>24</var>, <var data-var='time'>07:16</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>24</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 4</var>, <var data-var='time'>12:48</var> UTC Scheduled - We will be undergoing system maintenance at this time. Intermittent connection issues may occur.

System maintenance

Nov <var data-var='date'>16</var>, <var data-var='time'>18:00</var> UTC Resolved - Between 18:50 and 19:20 CET, SatisMeter experienced connection issues, where the platform returned Error 404. At this moment, the platform is back online and stable. However, we will continue to monitor the upstream incident that caused this: https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh

Error 404 - Connection issues

Aug <var data-var='date'>19</var>, <var data-var='time'>17:18</var> UTC Resolved - The application is back online and stable. There were no impacts to your surveys, in any way or shape. Our team will continue to monitor it closely. Thank you for your understanding. Aug <var data-var='date'>19</var>, <var data-var='time'>15:35</var> UTC Investigating - Our application is currently down. The technical team is investigating the issue. Our apologies for any inconveniences caused. We will keep you informed of our progress.

Outage

Aug <var data-var='date'> 7</var>, <var data-var='time'>06:51</var> UTC Resolved - This is incident has been resolved. All e-mail services are working to all accounts, including Trials. If you notice anything odd, please contact Support. Thank you for your patience. Jul <var data-var='date'>24</var>, <var data-var='time'>20:19</var> UTC Update - [Update] Emails services for all paying customers are restored. Trials accounts still do not receive invitation and reset password emails. Please, contact Support if you require assistance with these services. Jul <var data-var='date'>23</var>, <var data-var='time'>20:16</var> UTC Investigating - Email invitations, email digest, and other service emails are currently on hold. Email surveys are NOT affected, as their distribution is not done by SatisMeter, but your e-mail providers. We are investigating the issue.

E-mail services not working

Jul <var data-var='date'>22</var>, <var data-var='time'>17:45</var> UTC Resolved - E-mails invitations are now being sent as normal. Our team will continue to monitor the sending. If you notice any issues, please report to Support. Jul <var data-var='date'>22</var>, <var data-var='time'>08:15</var> UTC Investigating - Our e-mail invitations are currently not being sent. We are working on bringing them back. Kindly use the joining link to invite your team members! More information to follow.

[E-mail Invitations not working!]

May <var data-var='date'>21</var>, <var data-var='time'>08:42</var> UTC Resolved - Empathize with those affected and let them know everything is operating as normal. May <var data-var='date'>21</var>, <var data-var='time'>08:32</var> UTC Monitoring - Let your users know once a fix is in place, and keep communication clear and precise. May <var data-var='date'>21</var>, <var data-var='time'>08:38</var> UTC Identified - As you continue to work through the incident, update your customers frequently. May <var data-var='date'>21</var>, <var data-var='time'>09:08</var> UTC Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

Is StatisMeter down?

StatisMeter status is UP

Lastest published events

Satismeter is inaccessible to customers

Loading Issues on Satismeter

Issues Loading Satismeter

StatisMeter Services, Components and Regions

Recent StatisMeter events

Satismeter is inaccessible to customers

Loading Issues on Satismeter

Issues Loading Satismeter

Delays and Timeouts when Accessing Satismeter

Delays and Timeouts when Accessing Satismeter

Satismeter Latency